Woods Hardware in Cincinnati
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Cincinnati, Hamilton County, Ohio, US
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Site: https://stores.truevalue.com/oh/...
- Monday:7:30AM–7PM
- Tuesday:7:30AM–7PM
- Wednesday:7:30AM–7PM
- Thursday:7:30AM–7PM
- Friday:7:30AM–7PM
- Saturday:8AM–6PM
- Sunday:10AM–4PM
Woods Hardware in other cities:
I have never been so taken care of at a hardware store. Also, the store is like weirdly huge and very organized. So I walk in right, I see some plants and look up to a lady greeting me and asking me what I’m looking for. I say what I need she directs me downstairs and radios and a young man is put in charge of finding what I need. He shows me where the tool I need would be(it’s a square head alen wrench so it’s kinda weird to find) he takes me to two spots and when he can’t locate it he talks to a manager and we come to the conclusion they don’t have one(totally cool I was expecting this). So I tell him that’s alright and ask if he has any masking tape. He says upstairs and as I’m heading up I hear the manager radio up. Little lady looking for masking tape. I man greets me at the top of the stairs and shows me right to the tape. Literally most welcoming amazing customer service I have ever seen. Like I’m from Tennessee & Texas but southern hospitality has nothing on this place.
After countless similar good experiences here over the last two years I finally decided to write a review since this last time they went above and beyond helping me assemble a project where I wanted to mount a large mannequin head to a wall with enough clearance to slip a VR headset on it. I had no idea how to do it but they engineered me a solution in 10-15 minutes for around $15, I thought it’d take a while to figure it out, pics included, thanks so much, I always come here when I have a tricky problem because the whole staff knows what they’re doing (and gives my 🐶 treats if I bring her)
The staff and management at this store are excellent. I shop here often and I am always treated with respect and courtesy. I’ve only once had an issue and the manager Mike went out of his way to quickly resolve it. Mike and his team truly care about making the hardware store experience pleasant and ensuring that customers feel valued and cared for. I didn’t know I could like a hardware store so much but here we are! Thank you for such consistently positive experiences. You make renovating a house a million times easier!
Woods Hardware is simply fantastic. Starting with the staff, I’ve only had positive experiences. They are attentive, friendly, and most importantly, knowledgeable. The store itself is way bigger than photos or even the storefront would lead you to believe. Consequently, they’ve always had whatever obscure tool or piece of hardware I’m looking for. Can’t recommend enough!
My wife and I love this place. They seem to have just about everything you need. From gardens to bathrooms, from drill bits to puppy chow, this place has it all. The staff has always been very friendly and helpful every time weve gone in there. Its always the first place I look when prepping for a project around the home.
I always come in with random requests: the owner and the staff are always helpful and willing to pick apart my request for help me find the tools I need. Most recently my wrench to unbolt a fire hydrant for pressure washing broke; they found me a giant wrench and a very strong pole for leverage--it works better than the original wrench I was using! I also had a cigarette butler with a broken key in the lock; they removed the key and made me a new one within 10 minutes. I love this store and will continue to do business as long as I work and live downtown!
The Downtown Cincinnati location is the only store that I have visited but they are all professionals and are more than happy to assist whenever they can. We visit the store 2-3 times a week due to the work we do downtown and we refer everyone looking for odds and ends to this location. We are not only blessed to have a store such as Acme lock in downtown but we are blessed to have the great people that work inside this store as well.
It is such a breath of fresh air to have discovered this store. The personal attention you get is so spot on, so customer service friendly....it is the EXACT opposite of the large box stores. It was also a shock that I can get EVERYTHING from this store that I could from the megastores...with 1000% more personal service. You can hop into this little gem and get a single bolt (try that at Lowes!) and be out in seconds...not 20 minutes (try to find someone at Home Depot!).The world needs more stores like this....I cant thank Acme Lock and Hardware enough!
I wish I could go lower ! the ACME store in Covington KY is great ( 5 stars ) . The one in Cincinnati is a waste and so is the one rough looking male who is the only employee there too. It looks like there is a wide selection but if you plan on the one employee to find something or just getting a simple key made then forget it . I spent 20 minutes of time wasted while he was talking to friends and then he would not help me find a simple thing also there is no parking anywhere unless you park in a lot for 8 dollars , I had to park 5 blocks away ,only did it because i wanted to see an old time store . Please DONT WASTE YOUR TIME going there ! ! !
As a former student at the Art Academy, Acme was always my #1 go to for various projects. Their convenient downtown location was a short walk and the people there were always super nice. I dont think I ever went there and couldnt find what I needed. They carry a little bit of everything from wood stains to drill bits and several drawers of hardware. Also, if you need a key made then this is the place to go! Plus, theyre located right next to the street car route, so you can ride there in a jif!
Quick service; excellent price. I went to two other shops to re-key a lock. Both had to wait for tech to return and said it could be done in 24 hours if they had parts. Both quoted prices in the $50-$70 range. Acme Lock in Covington had the job done in a couple of hours and charged me a third of the prices quoted by the others.
I needed both of my keyless remotes for a Toyota replaced. I had them order the new fobs ahead of time using the FCC number on the back. While there was some confusion at first, I blame that mostly on AAA scheduling. The staff at the 9th street downtown location on a Saturday was top notch. Their understanding of these high tech systems was spot on and much more reasonable than going to the dealership. Work was completed professionally and quickly, I would recommend Acme/Woods to do this work over the dealership.
The lock on my 101 year old front door with beautiful old hardware was broken. Marty from Acme came to my home and quickly repaired with some new inside parts and an antique little lever that he had on hand, which matched perfectly. I definitely wanted to keep the old hardware, and I suspect that many other locksmiths would have said, tough luck, go get a new one. Marty did a great job, Im 100% happy with Acme. Will definitely call them if I need locksmith work in the future.
Acme is located just a few blocks away from the Art Academy of Cincinnati, where I go to college. Over the last 3 and a half years of being a student, I have frequently stopped by Acme (sometimes multiple times a day) for any odds and ends, hardware, and paint that I might need for a project. The staff is ALWAYS very kind and helpful when I have questions, and are able to help me find what I need. I love the convenience of the downtown location!
Every time I go to Acme Lock and Hardware, I am always impressed with the knowledgable and warm staff. Acme Lock and Hardware is a breath of fresh air in the world of big chains where it is hard to find someone who knows what they are talking about. At Acme, I always get the help I need and find the right tool for the job. Very impressed!
The gentleman who waited on me made my day. I was having a crappie day to be honest and he was just funny and fun, it really goes to show that no matter how cranky someone might be when you come in contact with them, you can always be the one to make them smile. This is the corniest thing Ive ever written, but these guys deserve it. :)
Great service , and Tom one of their locksmith that works in the store does great work have never had to return a lock to be redone and wonderful with the customers and myself and Steve the owner is always met my needs and has gone out of his way for me & the same with the rest of his staff.
I called first to check on if an item was in store, the lady was very polite on the phone, once i arrived she remembered me from the phone call and proceeded to help me immediately, i interacted with another staff member who was very polite also and help me find what i was looking for.
Total reviews rating 4.9
124 Reviews for Woods Hardware 2023:
Review №1
2022-05-26This was my first visit, very nice atmosphere. Very pleasant and knowledgeable service. They have so much in this location.
Review №2
2022-05-17Great place full of great people. Every time Ive visited Ive recieved personal attention and great tips that help get the job done. Today, Angie showed me great kindness and brightened my whole spring with her great sense of humor. 10/5 stars.
Review №3
2022-04-27This hardware store is so essential to downtown, you are for sure going to find what you need and be helped. The staff is truly something special, extremely knowledgeable and intentional in their respective interests, passions and experience. Upstanding business establishment from corner to corner, top top to bottom.
Review №4
2022-06-01This is such a fun and friendly hardware store. The staff are so helpful. Angie was so friendly and knowledgeable about the plants we picked out. :) Great store and location for downtown Cincinnati. Would definitely recommend!
Review №5
2021-05-25Friendly staff and a wide selection of items (its big, multiple stories). They offer a UPS access point for drop offs which went off without a hitch when I dropped a package off.
Review №6
2022-08-07Great plant selection, responsible prices and kind staff!
Review №7
2022-06-29I was truly surprised by the size of this store being located downtown and the selection they had. Every employee I ran into had a smile on their face and was eager to help.
Review №8
2022-02-10Today was my first time there after living downtown for 2 years I needed some odds and ends that I was going to order on line but my neighbor insisted to go to Woods which is 3 blocks away, so I did and it was so worth it! I was amazed- 1st at the size I had no clue! The place was packed but I was still quickly approached by Angie and she personally assisted me to every item on my list there was a few things I was unsure about so she gets a younger guy that works there to provide information during that time she assisted his customer then quickly switched back and we went to complete my list - it was the best Customer Service Ive ever seen but was so impressive was the teamwork and just over all good vibe Not to mention the place is clean organized Ive never seen a hardware store with so much character And the plants are amazing wow I will definitely be back
Review №9
2021-05-22Always seem to have what I’m looking for and tons of things I didn’t even realize I needed... like spray paint in pretty much every color imaginable... or drain cleaner on par with napalm (and N-95 respirators to protect you while using it!)
Review №10
2021-12-25Angie was super helpful in picking out my newest plant! Together, we found the healthiest prayer plant and gave me clear instructions on how to care for it. This is my hardware store of choice, not because it’s particularly close, but because the people and the prices are just that good.