Phone: +1 330-733-7940
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–1PM
  • Sunday:Closed
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4.2 (131 comments)

Review №1


The company put in all my windows 2 years agoand they did such AMAZING work I had them replace my bay window in my living room. The installation crew worked so professionally and were precise and orderly that I was confident that the job was done well. Barry was the lead installer and he was the BEST!! And the windows are guaranteed for life! If they ever need adjustments they come out no questions asked. Window World ROCKS!!!🌹

Review №2


When the installer came to install my windows he told me that they had all been measured wrong. I had 13 windows installed. It took 4 days to finish the job. I also had an entry door and storm door installed. The new door was damaged after the installer had already taken my old door off. The new door was put on with a huge gash In the top and 2 stress fractures around the glass. The installer said that the new door would be put on in around 3 weeks. The installer did a great job [Paul] with the windows and with the clean up inside the house. He also did a great job with the door jams, threshold and moldings around the storm door and entryway. Im hoping that our new door will come in and be installed soon to fully complete the job since I signed off on the job. Patrick came out and took pictures of the damage.

Review №3


Window world of Akron did a great job installing our windows. They were very professional and friendly. They installed 6 windows in about 3 1/2 hours and left the house clean of debris and a family totally satisfied. Thank you for the great job !!!

Review №4


Evan was the installer, very professional and friendly. He did a great job and made sure he went over everything and how it worked. cleaned up everything and disposed it ,very pleased THANK YOU

Review №5


I have a very odd size storm door that needs to be replaced. After contacting several companies and getting estimates, I went with Window World. The cost was a bit high, because of the custom size, but the quality is much higher than I expected and the service was wonderful! The door was completed and installed sooner than promised and they even came back a week after install to make adjustments. Excellent experience overall.

Review №6


I have used Window World in the past when living at a beachfront home. Their lifetime guarantee is really true! After a hurricane if a window seal was broken all I had to do is contact them. They would send me a replacement sash without a problem. I choose Window World for their great customer service especially follow-up with Lucille from the Akron/Youngstown area. She was great, kept me informed of the status of the production of my windows as well as installation and after installation calling. Lucille wanted to ensure I was satisfied and if I had any questions or complaints. I would recommend Window World to anyone replacing windows. The windows are quality, affordable, and durable.

Review №7


Update: they have reached out with a reasonable solution.While the window is beautiful, the process to get the final installation was beyond frustrating. We were told 8 to 12 weeks to have the window and it took just shy of 6 mos. I received the runaround for 6 weeks when I asked to speak to a manager...which I still have not been able. The company cancelled our installation appointment three times before finally getting it done. I gave two stars because I do love the window but would never recommend them because of the fumbling of the project and lack of customer service.

Review №8


UPDATE: I have added a star to my review. We just received a $50 gift card in the mail from Window World. Of course they didnt let us know they were sending a gift card and there was no message in the envelope with the gift card (yes, just a gift card in a Window World envelope), but we already knew theyre not the greatest communicators...Thank you very much, we really appreciate it. 🙂Original review:Communication does not seem to be a priority for Window World.I really like the windows I bought from Window World. The person who came out to measure our windows was very nice. Both times installers came to my house they were friendly and did a nice job with the installation.The person who came out to measure, made a mistake measuring one of our windows. He accidentally noted one window twice when recording the measurement for another. An honest mistake that was discovered when the first installer came out to the house and one of the windows didn’t fit. So the correct window was ordered and eventually installed.The time all of this took was very long. Actually 4 months to the day. However, thinking about the pandemic and how it affected the logistics of all of the businesses in the supply chain (closures, fewer employees, etc…), its not fair to blame Window World for that.What I did find unacceptable was that Window World would only communicate with us when they had to. We literally went weeks between hearing from them with absolutely no clue in regard to what was happening with our order or when we might have our windows installed. If we wanted to know what was happening, we had to contact them. It was a very frustrating experience.Also, considering the mistake made by their employee and the time that we had to wait for Window World to finish our installation, it would’ve been nice for them to do something for us. I mean, Window World did apologize, but only after we finally contacted them when hearing nothing for two weeks after the first round of installation.How about $50 off? or a gift card to Red Lobster?

Review №9


The crew was very respect of my house, they did a superb install and left me no mess

Review №10


Love my Windows! Heating costs have decreased 10% in first month. I believe the energy efficiency will increase. Chris our Salesman was very knowledgeable and personable but not pushy! Customer service is fantastic; Lucille was there for me every step of the way, answering questions or connecting me with the proper department. Ann Marie took care of Installation appointments. Both were professional, friendly, respectful and returned my calls in a timely manner. The window Technicians were timely, efficient, knowledgeable and cleaned up after themselves, which I loved! I would recommend Window World to anyone who it thinking of replacing their old or outdated windows.

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