Delivery
Yes
Wendys in Heath
Categories
Location on the map
Heath, Licking County, Ohio, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Vegetarian options
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Counter service
Yes
Dessert
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Family friendly
Yes
Groups
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 740-522-6411
Site: https://locations.wendys.com/uni...
Site: https://locations.wendys.com/uni...
Opening hours
- Monday:6:30AM–12AM
- Tuesday:6:30AM–12AM
- Wednesday:6:30AM–12AM
- Thursday:6:30AM–12AM
- Friday:6:30AM–12AM
- Saturday:6:30AM–12AM
- Sunday:6:30AM–12AM
Wendys in other cities:
Comments (199)
Just went through this drive thru and the cashier today was very polite and was doing a fantastic job I believe her name was chistina
So I usually dont get upset at places when they mess up. But this is ridiculous. First off we waited 5 to 10 mins at the speaker because the system was down, Okay no big deal we are patient people. Then we get up to the window and I almost didnt get some of my change back. If I wouldnt have counted it definitely would have lost it, again no big deal people make mistakes. Then we get our food. So after waiting all that time, to have it pretty much throw at us and the window slammed in our face before we could even say anything about a few missing things. I look over my order really well they got all of it completely wrong. One of the sandwiches didnt even have a meat patty In it. So I try to go in to fix it and the door is locked. Go through the drive through, I waited a half hour and I left because I wasnt even close to the front yet. And Ive tried calling multiple times and they wont answer. This was a complete waste of time and money.
1 hour 6 minutes before reaching the order board. Ive never seen a drive thru this slow. Why didnt we leave? We came for the strawberry Frosty and waited only to find out this was the wrong place. Not even mad we waited for the wrong place, whats more distributing is taking two orders at a time and apparently making each order to order. Theres no way they were making more than one patty at a time or more than one order of fries and to be honest even if this was the case it still took too long. I really feel for the people who live here that enjoy Wendys who are stuck with this train wreck of a restaurant. You all need to start completing the surveys or nothing will change. Management needs to be trained, fired, demoted and new people brought in, all of the above. How can you have any pride in your job of this is the level of service you provide?
Went inside to order. Was 1st in line. Got told for over 5 minutes (3 different times) shed be with us in a minute. Never even took our order. Had a line behind us too. Finally, walked out with no order ever taken. Tried to call the store to let management know but they wouldnt answer the phone either. Got a FAX machine eventually. GOOD LUCK TO ANYONE WANTING ANY SERVICE THERE!!!
The morning staff did not wash hands very often and stuck their hands down their pants to pull up their underwear.
5/24/22 rewriting my review for the night shift of said date...rolled up about 9:30 and got some of the best fast food Ive had in a long time...was made exactly like I was gonna make it for myself it was perfect...couple cars ahead of me but I didnt wait long at all...drive thru workers were super friendly and im pretty sure i saw the manger in there making things happen alongside everyone else...definitely try to keep that whole team
Had to drop a star off today. They were busy so I didnt check the bags before I pulled out. Got home and one of our items was missing.It was a mobile order with multiple items and the missing item was a cookie, not a sandwich so not that upset but still...not getting any item you paid for is a disappointing experience.
Ive emailed their corporate several times havent gotten any response theyve messed up my order twice Im shocked on $40 worth of food you would think I would at least be able to get their attention but to no avail nobodys emailed me back or got in contact with me
Still the best service in my area. Busier than ever but on the ball. Awesome keep it up.
The folks were friendly, professional and completed the orders in a reasonable time.
Quick service and the food is correct made to order.
Stopped by there about 10, and they advertise that they’re open till midnight with a late drive through. They told me they couldn’t take my order. I’ve worked in restaurants for 12 years and if you can’t take an order, change your hours online. Don’t advertise that you’re open late and then not follow through. That’s bad business. I understand the climate we’re in, but false advertisement is false advertisement. Be up front about your staff shortage and be honest with your hours.
Food was fresh for going at 1140p but it took for ever
As usual they managed to get at least 1 item ordered wrong. Business was light. As was the drive thru.As usual, employee not paying attention to what they are doing.$15 an hour? No way in hell and not deserving!
Ordered Baconators but we’re given the bacon cuisants instead. Big difference in prices.
Horrible. Messed up my order, woman at the drive thru didn’t even acknowledge me or speak to me. Gave me the wrong order, had to wait 10 minutes while the employees shouted at each other over whose fault it was, then they messed it up again. I would give 0 stars if I could.
Went thru drive thru today for dinner, ordered Daves single with cheese combo, with large sweet tea, my sweet tea had no ice and when asked about it the girl at the window said she was too lazy to go and get more ice, and my sandwich was burnt! No I didnt bring the order back cause I worked a 12 hour shift and just wanted to feed my face a go home! But I will not be returning!
If i could give no stars i would. I understand places are short staffed, but to take a order in front of you and then your order is turned down because there are only 3 employees. I would had waited Patiently since i had already waited 20 mins in line. While now waiting at Arbys i see employees smoke and then you see orders being taken again. Bs honestly i wouldnt had mind waiting 5 mins for them to smoke. Versus waitng 20 mins at a restaurant i didnt actually want. 😣👎
Apparently, half past 7 in the evening on a Friday is a busy time for Wendys drive-thru. Waited in line for over 30 minutes to place our order. Despite the wait, the employees were great. Friendly, patient, and fast-paced. This particular location has always served up good food, hot and tasty.My one caveat... If you do not like lots of mayo on your burger, make sure to tell them.
Needed their BR. So we bought oatmeal raisin bars and junior baby frosties. Yummy!
This Wendy’s needs to straight up close down. Never get the order right, always slow, and just bad staff members. Go literally anywhere else to get food
If possible, I’d give zero stars. I have never had a good experience here. Forgotten things from my order half the time and when you go back through the line you waste more in gas sitting in line than the cost of your food. They also act annoyed when you come to get food. Go to the one in Granville! Line is faster and they’re a lot more nice.
Very dirty in the dining area. Bathroom was gross as well.
Food in Heath was so so. Dining room not so great. Pop was too carbonated
They were on point! Hot fries, cold drink, no ice like I asked for, but hardly get anywhere else. Staff was quick and efficient.
Very good cheeseburgers wasnt over cooked
40 minutes in line to get cold food and then yelled at when we asked for condiments and napkins. Wont go to this location again. We filled out custoner service survey online and no one has contacted us.
The manager Tim) of this store went out of his way to correct our order. He made a hard day easier at the end. Thank you Tim and Wendys!
Eff this place man!!! I go through and get my son a chicken nugget happy meal… & while he’s eating he starts screaming & come to find out his nuggets are SPICEY NUGGETS!!! who puts that in a kids meal??? I could understand if it was just a order of nuggets. But this was in a KIDS MEAL! I’m LIVID! Ohhhh & to top it off, they won’t answer the phone. Haha what a joke.. won’t see anymore of my money!
Went to Wendys in Heath yesterday with my wife, Stepson and his boys and girlfriend around 1:00 pm on 3/21/2021 Meal were good with decent order time. The big complaint i have was the floor needed swept and tables needed wiped .
I’m currently sick so thought it’d be a good idea to just order dinner for my family. I ordered via door dash, the driver got there right away and it took them 45 minutes to prepare the food! Then once it got here it was incorrect.
Yeah I ordered a bourbon bacon double and they gave me the wrong sandwich .went back to complain and got the order messed up again after I told them I got the bourbon bacon sandwich personally. To be honest I need a refund or someone needs talked to cause thats not nessary
If it wasnt for the awkward location Id dine here more often.
Got my food in a timely fashion hot and fresh
Walked in to get food and they told us to leave and make a Mobile order??
Very very slow 🐌 20 mins to get to speaker to order if not longer. Then after ordering another 20 mins to pay then 15 mins to get to order pickup window
Look at this sexy frosty I got 30 seconds ago from the girl who took my order with gloves on and proceeded to make burgers with same gloves and gave me this frosty.Yummmm
Lacked friendly service just grabbed card and boom. Didnt give dressing for one salad. Where did the smiling friendly people go. Maybe those working are some of the overworked due to not enough staff?
When we stopped here for a quick dinner after we ordered our meals was advised out of big hamburg patties which limits your choices. Meal was very disappointing. Hamburger bun on one sandwich was rock hard and chicken filet was burnt on the other sandwich. Only good thing was the drink machine.
Wendys has changed their chili.. and gotten rid of their side salad on the menu..Yesterdays chili was like they made it out of more catsup than anything else. A few small size bits of hamburger meat and beans were in there..So in my humble opinion..Wendys beloved chili has now become trash!Good Job Wendys!Ill be making my chili and salad at home..
This Wendys in Buckeye Lake is one of the better Wendys around here they have better service theyre more hospitable and theyre more willing to give you a chance to make your order and make sure its right
Never goodmesses up ordersspit in my drinkslapped me in the faceheld at gunpoint
If I could give this place zero stars I would. Ever time I go to this one their systems usually crashed right beforehand or they are only accepting cash. I literally get off work last and try going here and they are always closed before the actual time they are supposed to close. The employees are lazy and no one here wants to work.
The wait for the drive thru is just ridiculous. A month later...drive thru is worse...20 minutes from ordering to the window....Im just gonna quit stopping here. I finally get my salad, no fork bbnb to est my salad with....
This Wendy’s location needs a lot of attention. The cashier in the drive thru is always friendly however when you get to the second window to get your food... the staff doesn’t event say a word and not even a “thank you.” Wish the young man working took better pride in his appearance rather than looking like he just rolled out of bed with his sweat pants on that needed pulled up.
New fries were crispy and hot as promised
Unfortunately we are very disappointed with our experience. It started with a wait time of approximately 30 minutes in the drive through.The young lady who took our payment was friendly and quick however her mask was around her chin and not covering her mouth and nose. Once we pulled to the pick up window we were shocked to see a male individual in shorts and a t shirt with no mask , gloves, or hat. He was handling drinks. The associate working the window did not have a mask or gloves on either and did not wash her hands. The COVID19 protocols are not being enforced. Very dangerous.They neglected to give us our beverage and I had to ask for it.A scary experience considering the pandemic.
Only cares about window times and will not let you place a order untill the first one has completely left the drive through. Cooperate needs to look at this as they are backed up to cheat window times.
Incredibly slow, got our order wrong. We were the only people to pull up to the drive thru, there were ten cars behind us by the time we left. The food wasnt even fresh. Plenty of workers inside so they werent short handed. Horrible experience.
This is the closest Wendys to my house, so I tend to go to it often. The food is normally good, its the service thats always hit or miss. Sometimes I wait 5 minutes, sometimes I wait 20. Be prepared for a potential wait if youre in the drive-thru.
The girl at the register was unfriendly and had an attitude, and the woman putting food on the trays left a mess on the counter. When we got out two orders (after about 10 minutes) everything was cold and the cheese was hard. Had to ask for fresh fries because they were litterally COLD. Just drive the extra 10 minutes to 21st Street and get decent service.
Apparently employees here do the mask thing where they wear it but under their chin. Drive thru pay window, food pick up window and inside employee all. I tied the store phone number but it disconnected after ringing so long. Called Wendys headquarters to lodge a complaint. Was told the area rep would call me but he never did. Dont buy here if you want your food you take with you protected.
Waited in line for 30 minutes and received cold burgers. Just not worth it.
It was so cold in the dining area we couldnt enjoy our meal. The manager and some of the employees stayed in the back laughing and playing while a young gentleman named Diamond ran the front register, put out orders, attended to customer needs and wiped down tables in the lobby. The chilli was so spicy my daughter and wife couldnt eat it. The sandwiches were over loaded with condiments and soggy....This was my worse experience at Wendys!
I havent been to a Wendys in 5 years.Decided to go for some breakfast, we sat second car back from the window for 20 minutes.I wont be going back for another 5 years. Breakfast biscuit was nothing but dough....
Decided to give this wendys a chance after being given a raw chicken sandwich and not leaving a review. I asked for a spicy chicken pub sandwich in the drive through and the guy taking orders was horribly rude. When I got home, they had given me the completely wrong sandwich. When I tried to call in, they immediately hung up on me. This has to be the worst wendys in a 100 mile radius.
They have a nice size big potato that is very tasty. The price is good too.Today they told me the order that I ordered wasnt what I ordered. I left unsatisfied today. The drive thru was full. Waited 30 minutes in the drive thru for the wrong order and to be called a liar. Usually better than today.
I have lived in Heath for 2 years and dont really go to Wendys due to working at a Wendys for 7 years. But when I do go there is always something wrong with my order. Coming from someone who was a shift supervisor for 2 of those years I understand that when you are short staffed it gets hectic, believe me. But please make sure you are giving your customers what they ordered and not short them nuggets or give them the wrong drink.
I thought they had to go to the store to get more burgers
Ordered a meal and a spicy chicken sandwich. They were out of potatoes which I was ok with because it was 1130 and I assumed they didnt want to serve me old food. They then served me a week old tasting sandwich. Wildly disappointed, dave would be rolling in his grave
I just watched a female with a silver ring on make my food WITHOUT GLOVES
Horrible service, I hate to say anything negative. I understand how difficult a fast food job is. But Ive been here a number of times. The burgers and salads are great. The workers are daft and rude.
The service tonight at Wendys on the square was GREAT! The staff member was so friendly. We didnt wait long for our food. It was hot and fresh even though it was later at night.
Long line at drive thru. Employees were nice.
Waited in line for over a half hour and still had 4 cars ahead of me. Worst Wendys Ive ever been too. Left due to the wait
Disappointed!!! My fiancé went thru there a little bit ago. Got both our orders wrong, gave us the exact opposite of what we ordered. How do you fast food places mess up and order?!? Won’t be going back there again. Again very disappointed.
Great staff. I was having a bad day having accidentally left my purse 3 hours away and only finding out in the drive thru. They were so kind when I had to inform them I could not take the food. I felt v bad but they were very understanding. Thank you!
Twice now they have got my order wrong through door dash, the first time they charged us for a large frosty we never got. Called in to ask them and never received any answers or solutions. Second time I didn’t get two things I ordered and I called to ask them about it and they said we needed to come in that night or the next day. I Came in next day and they acted like I was lying, and refused to listen to me so I never got my food. IF YOU CAN’T HANDLE USING DOORDASH THEN STOP USING IT. I’ve also gone there in the drive thru and waited 20 minutes for cold stale food, and partially uncooked baked potatoes.
Worst experience at the drive through order crispy chicken sandwiches with tomato did not get tomato or a butter and sour cream For baked potato didn’t get order of the get a four piece nugget and ask for money back and got an attitude at the drive-through window do not recommend this place and not even a sorry for the inconvenience
The woman at the window was making fun of the customer behind me and my large fry was half full (and no there werent any spilled in the bag). I dont go to this location often and probably will not moving forward.
The food here is made from actual food. THE FOOD PRODUCTS
Food was good but the lady at the window 1045pm was would stop saying OMFG out loud like I can hear it thru the closed window. Probably get a new order taker because this job is to hard for some.
As this particular wendys they messed up my order. I did not realize it until I got home. When I returned to get the right order there was 3 other people in there trying to get there orders fixed also. Its not the first time it has happened to me here. It was fixed and I was given a coupon for a free meal, but I would rather have a order done right
We cant ever seem to get a good frosty at any of the places in Newark or heath. They are never frozen enough. The last chicken I got was greasy and seemed to be warmed over at the Heath store on Hebron. The frosty should be solid like the ice cream.
I walked in the service is great the Wi-Fi does not work it says free but dont work its very clean the ketchup Spencers have ketchup in them but they dont work please tell me youre experience next time you come in here.
Stop stopped at this Wendys on 9/35 at about 10:45 am. There was so much grease on the floor that you couldnt stand in one place. If you tried to stop moving your feet continued to slide. It was that way in the dining area and the ladies restroom. The burgers did not seem fresh and the fries were not hot. If you have that much grease on the floors before 11 am and unfresh and cold food also. Somebody in management needs to get it together
Not our usual experience. All the food was old and stale. The fries were so hard they crumbled. The single with cheese tasted stale. The spicy snack wrap was hard, both the chicken and tortilla. This is how you lose customers.
Fountain drinks are always out or taste flat. The girl/boy whatever it is at the first window is really rude. Didnt tell me my total, I said thank you after paying and she just closed the window. No thank you or nice gesture.
We dined in this afternoon, and despite being during a lunch rush, the staff was friendly and helpful, the food came out very quickly, and it was hot and fresh and delicious! Well done, Hebron Road Wendys!
Second time I’ve been through the drive through recently, and both times the speed is extremely slow. The first time it took over 20 minutes to move six cars, and today it took over 15 minutes to move 5 cars. Food is ok, but if you’re in a hurry don’t use the drive through.
I realize its a very busy night. But I didnt get the meals I ordered. I realize I should have checked my order however the store was really busy at this time.
The Drive-Thru was packed but the line went rather fast, so Ill give her some credit for that....but the Lady working Drive-Thru Window, omg, Rude As Could Be, lol, first off Very Very Loud/Obnoxious, then when we got to the window/got our food, My Husband said Please, Thank You + called her a Nice Name (Sweetie, or somethin), but she NEVaeR
Saturday Feb 23, 2019, 8:17pm. Was looking forward to the cod sandwich and they finally got it on the menu. We ordered 3. The filets looked smaller than last year, thinner. They were overcooked, dried out, and chewy. They werent even warm enough to melt the slice of cheese. Not what we hoped for. At least the chili tasted OK.
I only go thru the drive thru because of too many things going on in the lobby in the past with nuisance of so called customers that loiter there . Their drive thru is amazing ... Depending on whos working
Food was okay. Service was not. Employees acted like they didnt want to be there and some of our food was done wrong. I used to love this Wendys restaurant but here recently its just gone downhill.
This Wendys has been recently remodeled. The inside is clean and modern. The remodel also greatly improved the traffic flow in the parking lot and with the neighboring businesses. It was a great improvement.
I ordered a number 6 w/cheese. Check it at the window after receiving it because the employee didnt seem very confident about handing it to me. It didnt have cheese added. The one and only thing specific to my order that I additionally paid for. So I pulled around. Went inside. Explained. They made me a new sandwich and put it in its own bag and handed it to me. Now I should have checked it, but to be honest I thought the order was simple enough that messing it up once was a fluke. Twice would be impossible. Smiled, said thanks. Went home. No cheese. How hard is this? I mean really. Quite possibly one of the least complicated food orders that they get in an average day, Im sure, and it gets messed it up, twice. In the exact same way none the less after simple specific instructions as to what was missing. How does this happen? Its bad enough I got to pay extra for the thin slice of government cheese anyways, considering Im paying for a breath of soda and 12 ounces of ice, but I pay the silly cheese cost and it gets jacked up...twice. Mind blown smh lol.
Sat at the drive thru for 15 window for 15 minutes with no support from staff letting us know our order was being delayed.
Went here for the first time after having a positive experience at a different store. They were out of burgers, and the chicken slabs theyre using... Well, lets just say they didnt stack well.
Wendys prices keep going up, and their food quality seems to just get worse and worse, every time I eat there. Today I wanted to just stop and pick up something on the way home so I did not have to cook. Big mistake stopping at Wendys. The Cod fish sandwich that they have been advertising on TV was just awful, the fish tasted old, and the breading was tough and chewy. I had bought that for my Aunt, she said it was so bad that she didnt want to eat it. So, I swapped her for a chicken go wrap. She was right the Cod was terrible, I did not eat it either. The chicken go wrap was also hard and chewy, like it was overcooked or had been laying around for hours. Very disappointing. My wife ordered the mozzarella chicken sandwich, the chicken was OK, but you needed a microscope to find the cheese. I paid over $25 for three sandwiches, a go wrap, a double stack, and three fries to feed three people. This was certainly no bargain, and not enjoyable. This is the third time in a row I have been let down by Wendys. No more of this crap for us.
I just had the worst service at this location that Ive ever had. The girl at the register is clueless. Rude. No greeting and barely spoke more than one word. We waited over 10 minutes after ordering on our food and I finally said something. If I hadnt said anything it would have been longer. The girl at the counter forgot to put a tray down for us and the girl running the food started serving the customer after us before we had received food. After all that, we got cold food, and cold fries. Very unhappy.
Waited in the drive thru for more than a half hour then got to the window and the employees were rude. No greeting, no nothing. Not even a smile.
The wait in the lobby or the drive thru is super long.
Probably the worst Wendys Ive ever been to. Last week I spent 29 minutes in the drive thru for a potato nuggets and chilli. I didnt get my chili because silly me I need to check to make sure I get what I paid for. This place gets worse and worse. Food tends to be cold when you get it.
This place is terrible. Their computers are constantly rebooting so they cant take orders, or they are consistently out of items like actual burgers. I would be more forgiving with my review because of COVID however this was going on before COVID it is the most poorly managed Wendys Ive ever been to.
Told we had to wait 15 minutes to serve ourselves at the drink machine because it was undergoing self maintenance without even offering to fill our drinks. Food was thrown together and not fresh. Wendys has really gone downhill!
The wait was way to long 20 minutes and when I did get to place my order they didnt have what I wanted. Ppl sorry but Ill never go here again and I wouldnt tell anyone else to go there. The line r to long the staff is to slow cooked to order my ........
LONG WAIT! Seemed there were only 3 or 4 employees and they had 15 cars to deal with. They handled it nicely and had things moving after about 10 minutes. Must of had a bunch of call offs.
Food was GR8 & hit the spot, as usual. My wife & I both had the Jr. Cheese Burger 🍔 Deluxe. Big enough for us senior citizens ! LOL !
Went in to get a salad no customer inside at all had to wait 20 min to get a salad. While people busy on there phones.
They have great chili and grilled chicken sandwiches.
Went through drive thru tonight. Although the line was long I got my food in a timely manner and it was all correct.
The awful woman behind the counter barely spoke in complete sentences, she stared blankly out of unfeeling eyes as she held up her finger at me as if I were an annoying child, telling me to hold on before approaching the register with my order. She was disrespectful, barking at me to remove my card from the machine and offered no pleasantries such as please or thank you. Wendys, we treat you the same way our food treats a healthy body should be this places new slogan.
Love the relatively recent renovations, they look nice, place was kinda dirty when we were there though. Food came out quick and accurate, couldnt ask for more out of fast food!
Absolutely the worst Wendys youll find in the midwest top to bottom needs new management employees theres too many problems to list time and time again
Food was cold. I think fish was fried and left over from lunch. Please was dirty including bathroom. Safe
Several attempts to have dinner.always at least a ten car wait and boom cash only at the window. No pre warning signage or anything
Service questionable, the guy that took my order was great the second window staff was questionable meaning they looked like they were not very focused on doing their work. They were nice but sure enough missing part of our order on several occasions.
Sandwiches are usually alright but the fries and consistently terrible. Always too salty and mushy. They really should start using the timers for the fries and if they cant help using too much salt they should just forget salting them all together.
Cold and old food. If you like to force swallow gross food go ahead and eat here, and don’t expect good customer service. Mistakes seem to be mad purposefully, like how do they mess up fries every single time?
Every single time we eat in the dinning room the tables are always dirty, and our order seems to get messed up a lot. :/ Food is good, but the service leaves a little to be desired!
We went there when they first reopened from their remodel. They apparently kept all the same food that was there when they started construction. My sons bun had mold all over it and when I took it back up to the counter, they said and I quote Man this is the 2nd time today this has happened I said well if it happened once then that group of buns should have been thrown away. And the rest checked. So I wont be back for awhile!!
Always good quality. Not too much stress on drive thru times. They memorized my order. Always greeted and served with a smile
Didnt get all my order that I paid for had to make a 2nd trip back. Food was not good at all. Fries where very limp and the price I paid for 3 sandwiches and 2 fries was outrageous. Will not be going back to that one.
The staff would be better off unemployed! Slow and miserable and make everyone who comes there just as miserable! A serious overhaul is needed before I return to this store! I would drive to Columbus first and would more than likely still get my food faster if I did!!!
Food was hot and fresh. Finally a Wendys that gets it right the first time
Ordered a double combo meal, drive home and theres no sandwich. Called to complain and the guy on the phone had nothing to say. Im disputing the charge on my credit card.
Just bought breakfast for me and my fiancee and the lady at the drive thru window paula was amazing.. What a wonder woman!!! Fast, friendly service.. Will definitely be coming back!!!
Worst service, acting rushed even though we were only now ones there and no one in drive through. Flies and gnats everywhere. Food was cold. When we first wakes in the first question was a very cold is there for here or to go and then we were interrupted 2 times but the girl while trying to order.
Used to enjoy going here, until I watched the worker put my order together with no gloves, while eating. Will never go back.
Out of several products due to the crew shutting down earlier than they are supposed to, as a former manager I know when products should stop being available at night.
Slow service friendly peeps
Wendys always serves a pretty good hamburger and french fries. I like their chili too.
I was pleasantly surprised when I ordered a burger without chéese and they actually did not put cheese on it. This location is the only one in Newark or mt Vernon that I have not had to have them remake it
Everyone here is always so unpleasant. they’re lifeless and just plain rude. And majority of the time they mess up my order every time I’m here.
Pretty normal Wendys trip, word of caution: this location is very busy & is sort of connected to a car wash in the back which makes the drive-thru a little challenging.
Wendys is one of my favorite fast food places, the employees are great and the food is good. But sometimes they mess up my order.
Super slow service, always expect a long wait
For the second time in as many weeks my food was freezing cold. Had I not been in a hurry I would have gone in and asked for a refund.
Great manager and even though they were short staffed they did great.
Food WA great,only issue was ,I had to go to my car to put on my parka & gloves to go back and finish my excellent breakfast.
Baconnador was greet lovedbit.
Food is hit or miss. Sandwich was awesome but nuggets were lukewarm and fries were cold. Upside, they still have hi c orange.
Be leary of the mobile app. It did not take the coupon and they would not make it right at the store claiming they did not know how and theyve had numerous problems with the app. Told me to call corporate to get my money back. They did however have the order ready?????
Our order was correct, hot, fresh, and very tasty. However, they were busy, and the drive-thru line wait was agony.
We was there at lunch time. Went through drive thru. It was great.
Theyve recently renovated the building and it seems very clean. The location near busy intersection can make it a little difficult to get in and out of though.
Wendys uses fresh beef not frozen, so they were not offering hamburgers, I applaud that decision..
Always slow . Last time there 15 min in drive thru 3,cars ahead of me . 12,23 17 . Walk In . 19min 30 sec. Food almost cold . Order wrong . .fast food aint fast here .
When the flour tortilla chips away its time to open a new package. Also, flush the lines of the soda machine so that the water is clear not brownish.
Ordered spicy chicken nuggets, small fries & large Dr. Pepper. Ended up with some what warm normal nuggets and cold nasty fries
Went at 930 am asked for chillies to go and heat up later .Got then just fine. Next week oh i cant do that !
Order a bacanator, for those that don’t know a bacanator comes with two patties cheese mayo and ketchup and bacon on each pattie well to my surprise I got one patty lettuce and onion and the saltyst sandwich I’ve ever had so bad I couldn’t swallow and they wouldn’t replace bc I didn’t have a recipet but they never gave me one !!!!!
May be the worst Wendys in the state. The staff is cold and unfriendly and the food was the same. Is there no quality control, trained management, or corporate oversight at this place?
Terrible service. Waited in line in morning for breakfast and after a half hour had to finally drive away with no breakfast and made me late for work
Waited in drive through forever then was given cold fries and frostys that were completely liquid. Wth! Have not been back to this location since.
Not too bad most of the time breakfast is better than lunch, they run out of stuff often
Love the downtown location food is always great at lunch time
Asked for well done fries and waited well over 10 minutes through the line to still get undercooked fries and a messy go wrap that wasnt even rolled all the way
Staff is crabby and unfriendly. A large swarm of gnats were flying around and landing on the condiments station. Ketchup pump pumped gnats into the little condiments cup. Never eating here again. Gross.
So I’ve been sitting here waiting for this woman to take my money for I’m not even joking 20 minutes. Currently on a 30 minute lunch break. Thanks y’all :)
Food was old and service was bad. Girl had a major attitude. Burger looked like it sat for days. And the chicken was so dry it was uneatable
Will NOT eat here again! Fries were like eating shoe leather and burger was burnt and dry!!!
Apparently its really hard to leave cheese OFF the sandwich. EVERY TIME I order it, every time they assure me its right. NOPE.
Food was awful everything was cold had to microwave no recite either and they dont answer the phone
This Wendys can have very slow service during the day. However, the food is always fresh.
Food was good as usual, but staff werent ready for primetime. Line stretched to 8 customers at one point.
Employees are rude, unprofessional, unfriendly, and act like you’re inconveniencing them. 3rd time in a row I’ve been here and have dealt with this.
Poor service cold food. Waited 40 minutes just for a single cheese burger to go.
Sat in line for 20 mins then at the speaker for 5 mins to be told were not serving breakfast....
Ive been to the Wendys multiple times on 79 out of baked potatoes and chili the last 3 days
One of the best fast food places around, in my opinion Wendys is the best balance between quality food and quick service without spending a fortune
The absolute slowest service I’ve ever had and the employees have a terrible attitude! Go to the one in Newark instead
Food still good. But drive thru is slow as hell now sense remodel an people are still great!
Excellent service, good food, great price, clean dining room and restrooms
I recieved the wrong combo and the fries were cold but manager Heather was super nice and replaced my order.
Everything is always nice and fresh. My only problem is that my burgers are NEVER cooked thoughtfully
Burgers and fries were cold and salad had a weird taste.
Service is very slow here, so if your in a hurry wouldnt advice going through the drive thru
Worst Wendys I have ever ate at! Worst service I have ever experienced.. would have gave them zero stars if it would have let me
Definitely got the wrong order, too bad I didnt have another 20 minutes to wait for the correct one.
Great service even though they were shot of help!
Good food and the staff is really quick and most of them are nice. Some of the employees are not very sociable.
Girlfriend found a nice couple of hairs in the pretzel pub when we were passing through.
Food was good today👍, but the girl that took my order today was not very friendly.
Always on point with their orders food is always as expected altogether good fast food
Employees were very friendly, amiable, and caring! best Wendys chain Ive ever been to
Love the new Maple Bacon Sandwich..very quick drive thru service..The Downtown Newark Wendys needs Drive Thru Improvement
Snotty staff who act like youre an inconvenience if you ask questions like why the coupon you gave them at the beginning of your order wasnt honored on your receipt.
This place was bad service the lady at the window wanted the money for the food but didnt open window far enough and was rude to my wife then we watched a lady come out scratching in the back of her pants then grabbing ppls drinks
Lady at the register was super rude through the whole experience but store was clean and food came put hot n quick.
Not the quickest but the food was hot and pretty good. Like the homestyle chicken and chili.
Never eating there again! 45 minutes in drive thru for two orders of cold food😤
The new french fries taste like chemicals
Definitely not fast food waited n line 20 plus minutes
Got my order correct! Food fresh, service fast.
Liked their pub chicken sandwich. Sad until it comes back.
Chile was almost meatless, order went to another vehicle and back inside and then to us.
This Wendys is the absolute worst!!! I was literally in the drive thru for over 30 minutes. Epic fail!!!
Total reviews rating 3.4
199 Reviews for Wendys 2023:
Review №1
2022-07-12When I visited the line was wrapped around the building which is normally the case and the normal wait time is between 30 and 45 minutes. I decided to go into the lobby to order because I didnt have the time to wait the normal time in line. When I entered the restaurant I was greeted by a young man lounging on the counter playing with a drink and his exact words were what do YOU want I explained a biggie bag to which he rudely and nastily stated they were not taking counter orders. The doors were not locked and there was no sign. Terrible customer service and I have decided I am no longer going to waste my money at wendys.
Review №2
2022-06-22Bathroom completely disgusting and food was completely cold when got it. Waited over 15 minutes in line when got told that she would be there in a minute but ended up taking forever. The lady at the front register was completely rude. Would not visit this restaurant again
Review №3
2022-06-18There system was down took about 20 minutes to come up once it did waited 20 minutes in line,got the food the fries were cold they probably sat at the drive thru window for God knows how long before I got them. Didnt get a recite so couldnt call them to get fries replaced.
Review №4
2022-04-05Customer was leaning over the counter having a long and personal (!) conversation with staff; it was so loud I couldnt hear staffer who took my order. I bought 4 for $4; fries & sandwich were cold & chicken nuggets were hard & dry. Sad day at Wendys.
Review №5
2022-02-11Every time I go here its absolutely the worst experience poor service out of product etc etc. Today I was told that my order was $5 and some change I got to the window it was $7 and some change because she added an extra Coke then didnt know how to take it off so I got stuck with an extra Coke horrible horrible horrible would never recommend Wendys has simply gone downhill. I believe the Dave would be thoroughly embarrassed
Review №6
2022-02-26Our food was unfortunately lukewarm at best, greasy and thrown together. They were extremely slow so, maybe they were short staffed? Really disappointing meal and not up to Wendys usual standards.
Review №7
2022-02-21For months the doors were locked and not allowed to eat inside , today go there lobby door was unlocked walk in was told lobby was only open for door dash etc. clearly there was other customers sitting down and eating! Maybe should be a sign on the door to let customers know that information and let them know exactly can sit down and eat and who can’t !
Review №8
2022-05-07Did not understand the word cheese for the burger. Soft drink cop filled to the top with ice, 3 sips and soda was gone. Will have to be awful to return!!
Review №9
2020-06-02Second time Ive received the incorrect lettuce for the apple pecan salad. Also, no cranberries. It seemed they doubled up on the blue cheese in place of the cranberries. Nothing was mentioned about being out of the spring mix lettuce or cranberries.
Review №10
2022-07-11You forgot the sauce. 2 hour old nuggets taste much better with sauce!