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Daily cleaning
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We take care of you
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I have been requiring the services of Madden Brothers in Brunswick, Ohio for many, many years. Originally we began by having yards of mulch delivered to our home. As the years went by, and because of aging, we now use Madden Brothers to install the mulch. The employees of the firm, especially Brian Madden, are so knowledgeable in the area of estimating how much mulch you need. Their professionalism certainly exceeds many companies I have had experience with. Additionally, the students they hire to install the mulch are respectful, do an amazing job and bring the required tools to perform the work. Cleanup is exceptional. We look forward to many, many years of hiring them for all our landscape needs.
My business experience from Madden Brothers this past year was amazing. Last season I had problems with other companies dropping mulch at the wrong house and even dumping mulch in my customers grass. They showed up to my customers houses on time as promised. The delivery driver was very professional. For sure gonna be using them to deliver mulch and stuff to my customers yards in the future.
I stop in at Madden Brothers, 3 times this year We purchase the bark mulch first time and second,third time we purchase sweet peat mixed with topsoil. Awesome customer service and great communication. We are very pleased and will continue to use them. They have good products. Awesome customer service and support. The price is fair and the coupons makes even better. Thanks Brian and to the lady from the front desk and delivery man.I would highly recommend Madden Brothers to anyone. Awesome people. 5 stars for everything.
Fantastic staff, easy ordering process, efficient and quick delivery, excellent clean mulch with great color. Madden Brothers provide quality service at a fair price. Keep up the great work. We have used you for years, and will continue to order our mulch from you in the coming years.
I have been ordering kiln-dried firewood from Madden Brothers for five years (just received by 2019 wood yesterday, 9/20/19, and stacked it today), and it has always been high quality wood — burns well, burns clean, and burns long. Prompt fulfillment of orders and courteous delivery. If you enjoy your fireplace and a good evening fire, Madden Brothers is a great place to get your wood.
New Ownership is rough. I always did business with Brian but when he sold his business it went to hell. Customer Service is not their strong suit. Very unorganized. Sorry to see a well established business go down the way side. Ill be taking my business else where.They dont deserve a star! So RUDE.
05/05/20 Returning customer - Madden Bros.I called Madden Brothers on Monday to get topsoil and they delivered it Tuesday morning. The gentleman delivering was very friendly and unloaded the topsoil as requested on the tarp at the end of our Driveway. Excellent quality topsoil. You cant go wrong.This was our first time using Madden Bros.The gal taking my order over the phone was so very pleasant and helpful. The delivery was delivered as promised and the Premium Topsoil is of high quality.
Ive ordered Sweet Peet mulch from Madden Brothers for the last 3 years. I have been extremely pleased with the product and service. They are always so friendly on the phone. Madden Brothers goes the extra mile to make sure their clients are pleased. The cookie they give you with your order is a nice touch. I will definitely continue supporting this family company, and you should too.
Madden Brothers is outstanding! They are fast on delivery and never disappointed me. In fact, they were apologetic when I called them one morning and couldnt deliver mulch until that afternoon. Madden Brothers should be written up for a business case study on customer service excellence. I cant say enough about these guys from Brian Madden to the service desk to the delivery drivers. Each point of contact is positive and attentive to my requests.
I have been a customer of Madden Brothers for years buying their mulch and firewood. Best quality firewood, nice and dry. Customer service is always a great experience. Will continue to do business with the Madden Brothers for a very long time. Keep up the good work guys!
The Madden Brothers are awesome! This is our third year ordering firewood and they are the best. Brian was a breeze to work with to schedule our delivery and Bob was wonderful when delivering it. The wood is top-quality and burns great. We built a fire last night (the day it was delivered)! We will definitely continue to use the Madden Brothers!
I found this company by accident when I was doing a mulch job in the area and the customer wanted more mulch than we originally discussed and I am so happy I did! The entire staff treated me like family or as I have been doing business with them for years! Their prices and products are up to my company needs, but most importantly I was very impressed when I got a mulch delivery and one of the Madden Brother owners delivered it to me. He is very nice, personable and not afraid to get his hands dirty. No matter how busy they are, him and his employees always make time to make sure everything is taken care of for you and you are happy! I highly recommend Madden Brothers for all mine and your future landscape material needs. They even offer an awesome, new Mulch Rejuvenation service where they can re-dye your existing mulch if youre just looking for that fresh mulch look!
I went on line to see where I should buy firewood so late in the season and stumbled upon Madden Brothers. From the minute I called the office, to the delivery of our wood the service could not have been more professional or caring. The price was competitive, but the money back if we didnt love our wood was what really sold us. Well we have had a few fires now and the wood is perfect and we will be getting our wood from Madden Brothers from now on! we loved the quick delivery and the welcome package, such a nice touch.
We moved to Brunswick in 1983. As transplanted New Yorkers, the whole world of landscaping, firewood, mulch, and lawns was new to us. As such, we’ve come to rely on Madden Brothers since our arrival here in three main ways.Firstly, we appreciate personalized customer care and service. Without exception, whenever we have called to place an order, their staff was courtesy and helpful. Even the delivery guys made it a point to ask if there was anything else they could do to be of service. This sense of “customer first” simply cannot be found in today’s large box stores or large landscaping contractors.Secondly, product knowledge and advice is readily available from and given by the Madden staff.Lastly, as Brunswick residents, we prefer to deal with locally owned and operated businesses which are professional, courteous, and can readily respond to our landscaping needs. We have found Madden Brothers to be a great mix of great service and products delivered by knowledgeable and courteous people.
Best service and value in the Cleveland area, period. *SAME DAY DELIVERY!*I needed playground grade mulch for my sons playset, did a google search and found Madden Brothers and a few other places. After calling all of the places it was a no brainer to go with Madden Brothers. Every staff member I spoke with was polite, professional and knowledgeable. I got 3 yards delivered same day, they called me when they were on their way and delivery driver continued with the same friendly, professional and knowledgeable attitude.The mulch is great quality, and the price was so reasonable I thought they made a mistake when they quoted me.This company exemplifies good, hometown service.
I am a huge fan of Madden Brothers. From the folks in the front office to the delivery personnel, they provide friendly, fast, reliable service. And the products are great too. The dyed mulch we use has been of consistent quality from year to year, and lasts us through the season. Its a great group of people, and a great business.
Weve been buying mulch products from Madden for many years. Their products and services cannot be beat. The mulch, and this year, our sweet peat order, is top quality with service to match. The prices are also extremely competitive. You really have developed an excellent business, Brian. Any other dealer is second best. Once you become a Madde Brothers customer, you will never go anywhere else!
This is our 3rd year using Madden Brothers and we are very pleased and will continue to use them. We purchase the Sweet Peat mulch which is an excellent material. Madden Brothers are very responsive and have great customer service. Keep up the good work Brian.Joe Gardner - one satisfied customer
I ordered a half cord air dried firewood, delivered and stacked. The lady that took the order was very nice (on the phone) and helped me with delivery options. My wood was delivered when it was promised and the delivery went great! The driver was professional and highly skilled with the vehicle, he had to get between our gates with the large dump truck and did so with no issue! The wood is quality firewood and I am quite pleased with it. I used a different company in the past and will not use them again. Madden Brothers is the company I will be using from now on. I cant say enough good about the whole experience, right down to the personalized phone call and email from the owner himself. What a touch of class. Great company!
Madden Brothers provided a customer service level I would never had expected for purchasing mulch. They provide a very nice shovel for free with the delivery of mulch and followed up after the delivery to make sure I was satisfied.The mulch itself looks great!I would highly recommend Madden Brothers.
I confess that when I visited Maddens I was ignorant about purchasing bulk landscape materials. After just a few minutes, Brian explained to me the basic difference between the various materials. Had it not been for Brians advice I would have ordered the wrong quality of soil for my project! Brian advised using top soil rather than fill dirt for back filling around my foundation. He said that top soil is screened of large soil chunks and rocks and would be much more workable. Well, he was certainly right. Their top soil was actually a pleasure to work with and its settled nicely.I was so happy with my brief discussion with Brian that as soon as I got home I ordered mulch. Their mulch is a qualty product and it really looks great. Believe it or not, Ive had several compliments on my MULCH!A major concern for a do-it-yourselfer is knowing how much material to order. Certainly I wanted enough but I didnt want a big surplus either. The calculator on their web site eliminates costly guess work. My quantities were right on.Finally, I really appreciated their timely delivery. Thanks much, Brian.Hal R.
I absolutely love the chocolate mulch that Maddens installs. Along with the young and very hardworking installers that we have used the last couple of years makes it an easy decision to hire Madden Brothers. The workers are very professional and we never have to worry about them. I have trusted you folks for the last 10 years and plans to continue!!Keep up the good work!!
Every couple years, for the past 13 years, I order wood chips for the backyard. I like Madden Brothers mostly because of their proximity to my home. I have also found their prices are competitive.This past month, Brian took my order. I found him to be very friendly and customer service oriented. My order was delivered on time by a helpful, professional driver. I have no complaints and will be back.
Madden Brothers has either delivered up to eight yards of brown mulch for my beds or their men have done the mulching for me.They are the best best mulch company in the area, because of price, being professional and helpful, being on time and very hard working.I highly recommend Madden Brothers for all your mulch needs.
Ordered online mulch for delivery. They delivered the mulch early (after calling to make sure it was OK to deliver early) and the quality of the mulch was great as always. Madden Brothers is the BEST quality for the money when ordering mulch! Highly recommend them!
My dealings with Madden Brothers has been excellent over the past three or four years. Their pricing is fair and they go out of their way to provide satisfaction to their customers. All of the personnel with whom I have dealt have been positive, courteous, respectful and interested in my needs. I recommend them for the products and services they provide.
April 21, 2020. I ordered River Stone, Super Soil and Mulch several weeks ago and received them this morning after requesting a change in delivery date, which there was no problem doing that. Your driver did a great job of placing it where I wanted it. He also gave me hand with putting down a couple tarps before dumping. That was greatly appreciated, considering I’m no youngster anymore and don’t get around as well as I used to – lol (please let him know that). I’ve told a number of friends that, if they need landscaping material, Madden Bros. is the company to contact. Excellant service at a good price. Have a safe and great season.
After my first experience I highly recommend Madden Bros firewood services! Prompt, friendly, quality product! I couldnt ask for a greater experience! My neighbors asked where I got such clean cut firewood, Madden Brothers!!! I got my money worth and felt good about it, thats how buying should be! They do a fantastic job!
Weve been using Madden Brothers for our mulch needs since 1990. What I love about Madden Brothers is that I can get a great double shredded hardwood mulch rich in dark brown color without ordering added coloring at a good price. The mulch is clean and free of debris--no wooden pallets, clay or strange plastic in this mulch--making it light and easy to handle, load and push in the wheelbarrow. At least for now, my landscaping now looks like it is sitting in black velvet. Thanks Madden Brothers!
I had an issue with a double charge, when I called Madden I felt like I wasn’t going to get my money back. After a frustrating call I waited 30 seconds (honestly 30 seconds) the President of the company calls me and apologizes all over the place saying he will fix the issue shortly (he was out with his family at Cedar point) he promised the issue would be fixed and it was.They now have a loyal customer.Also the rock I bought is beautiful. They do deliver and they do it promptly.
Ive lived in the area almost 30 years and have counted on Madden Bros for mulch, fill and topsoil for as long as I can remember. I used to have it delivered but its even more convenient now that I use my own truck. I can call and pay over the phone minutes before an employee loads up the truck in the yard. Great job!
I call or stop in at Madden Bros every time I need Mulch or Soil delivered. The service I receive from them is always prompt and curteous. Their prices are competitive and product quality is high. I would recommend them to anyone. Last week I ordered 10 yards of soil delivered and Bobby ( the driver ) dropped it EXACTLY where I wanted it. You wont go wrong when you order from Madden Bros.
Our experience with Madden Brothers was outstanding. The telephone staff were courteous and helpful. We ordered a half cord of wood to be delivered and stacked in an adjustable log rack at the back of our house - a place where the truck could not fit. The wood was delivered, transported from truck to rack, and stacked - all very neatly and expertly. Kudos!
From the moment I contacted Madden Bothers everyone I had contact with was very friendly and professional. I recently ordered 5 yards of black mulch from Madden Bothers and was very impressed with the quality and color of the mulch in addition, the delivery driver, Joe was very patient and courteous while we decided where to have him dump the mulch. I plan on using Madden Bothers in the future and would recommend them over the other area landscape supply companies. In my opinion Madden Brothers is number one!
This year, the Medina County Career made the decision to use Madden Brothers for all of our landscape supply needs. Let me just say what a great decision that was. They have all we need and more to keep our facility looking pristine year round. The scheduling of orders is done in 1 phone call and they are always on time or early. From the office staff to the field personnel, everyone operates with professionalism and pride. My choice to use Madden Brothers was confirmed when Brian Madden himself, took the time to introduce himself and make sure our school received the service we needed and speak to me about any ways they may be able to help our school in the future.Long story short, I would recommend this company to anyone, residential or commercial.Thank You Madden Brothers!!
We have always chosen Madden Bros for many many years for their superior mulch not only for our home, but for our business locations as well! We can hardly wait to get our landscape looking great this spring with over 50 yards of beautiful black mulch! Thank you!
Great service!Order was placed over the phone — came home to firewood neatly stacked in my back yard.The price was very competitive, however, I did suffer a bit of “sticker shock”......I have several acres of woods with plenty of dead/fallen trees and have never paid for firewood before. If I ever find myself in a pinch again I will call Madden Brothers......(but with the cost of firewood, I should look into selling some of mine!)Thanks Madden Brothers!Brian P ODonnell
Putting down mulch is not my favorite thing to do, but since we have to do it, dealing with the Madden Brothers made the process a lot less painful. The mulch was high quality without the shredded up plastic bags and other debris Ive seen in the mulch weve gotten from other companies. But not only is the mulch topnotch, but also the customer service. At Madden Brothers you dont feel like just another faceless customer. Brian took the time to help us choose the mulch that was right for us, the woman on the phone who set up our delivery was cheery and helpful and the delivery driver took great care to plop down our huge pile of mulch exactly where we wanted it, avoiding getting any mulch on our grass, just as requested. Couldnt be happier.
Maddens offer a value mulch product. Every year I have ordered the hardwood mulch the product is consistent from one yard to the next. Their customer service , communication and responsiveness, are outstanding and I would highly recommend calling them when you need yard mulch.
Ive been buying bulk mulch, and sometimes topsoil, for many years, and Maddens quality, dependability, and even price, have kept me part of the Madden family for some time. I manage large, commercial construction projects, and our focus is always on the client, understanding what is important to them, and making sure that we embrace their vision and goals. Madden Bros. continues to show me that they believe in the same approach to business, right down to the care the truck drivers take when they deliver the mulch and carefully follow instructions on placing the material to limit handwork and protect the property. Its about respect and client satisfaction, and Madden Bros. does it right.
In this day and age, Madden Brothers commitment to service reflects values seldom encountered in business. Their products are superior in every respect. Their service is of the finest. They are on time, efficient, personable, price competetive, even caring! By the way, their kiln-dried firewood is the BEST!
Ive bounced around with 10+ mulch companies in the past 20 years...This year I was referred to Madden Brothers and in the past month, Ive had 2 experiences with this company that have been far and away some of the best examples of customer service for ANY work Ive had done at my home. Instead of a long boring paragraph, heres the highlights:1. Madden Brothers is responsive2. Madden Brothers offer a fair price for a much better product compared to what had delivered in the past3. Madden Brothers show up when they SAY theyre going to show up, which is not the industry standard!4. Madden Brothers offer the auto installation service, which is great and its a tidy process.5. Even the employees have positive things to say about their bosses, which is rare.Bottom line, Madden Brothers has a repeat customer in me going forward, and Ive been happy to recommend them to my neighbors.
Working with Madden Brothers was a refreshing experience. We had 2 deliveries of Top Soil and Mulch delivered for a project. The seconded load of Top Soil had some contaminates throughout the load which added in my labor time sifting through (as it was being laid down) all the dirt. When I completed the job I called (Brian) to inform them what had happened. They were very apologetic and said they had remedied the problem. Which to me was fair because I just wanted to let them know what transpired. But Brian sent me a Gift Certificate for my hassles and then offered to send a crew to remove all the soil I laid down and replace it with new. Now, being in sales for 36 years you can always tell your customers about your customer service and how you stand behind your product. But for what ever reason when something goes wrong, it gives that company the opportunity to either step up and make it right... showing what they are really made of, or they can do nothing and leave you frustrated vowing never to use them again. Madden Brothers is one of few companies left (it seems) that stands up and does the right thing for their customers. So I highly recommend them -5 *****
Great Customer Service, from the phone to delivery was on time, I have purchased playground mulch the past 3 years from them, Love the Service and the PRICE!!! My Boy Scouts and Children thank the driver for placement,(they have to spread it) Highly recommend Madden BrothersLexington-Bell Community Center!
Great service from start to finish. Called for info regarding mulch spoke with Lisa? Was very knowledgeable and I ended up stopping by to check out different types of mulch. It was Friday before holiday and even though they were extremely busy, Lisa walked me around and showed me the different types of mulch. Brian delivered mulch same day, great guy! Mulch is just what I wanted. Looks beautiful. Experience was exceptional from start to finish. Thank you.
Outstanding service from start to finish, arranging (long distance) a surprise delivery of wood for family. Not a problem for Madden Brothers! Took great care to talk through all details. Im very pleased and my family is thrilled (and toasty)!
Nothing but wet wood. Every log I add to the fire puts it out. Will not get wood from them again.Update: Madden Brothers immediately responded to my original 1 star review and coordinated a replacement of my entire wood shipment. I’m currently sitting in front of a nice warm fire where the wood instantly starts burning vs the previous lot that would not. Great customer service. Thank you Madden Brothers.
I ordered mulch in the morning. They said it would be delivered between 11-2. Well it never showed. I was busy working. They closed at 4:30. I stopped up there about 4:40 to see if anyone was still there to discuss it. A guy was getting in his truck heading home for the day. I asked if anyone from the office was around to find out what happened. Long story short, this guy made a bunch of calls but nobody answered. Finally he asked for my address. Loaded up the mulch and delivered it. Yea it sucks it was late. But really awesome that he made it right.
I just had my in ground pool removed and filled and my entire yard re-graded and I have to say this experience has been the best by far! Brian Madden made me feel very comfortable and explained everything in detail. I wasnt expecting to get what I got, actually I was really nervous because I really dont trust any contractor due to some of the bad experiences I have had. I thought I was going to get the everyday quick in/out half ass job that almost every contractor does these days but what I got was awesome! It was a big job and again I was very nervous but Madden Bros was very quick and careful in not to mess up my front yard with the skid steers and trucks and the final presentation was AWESOME! The filling of the pool was clean and as promised, the topsoil was clean and free from debris, which you really dont see these days and the final re-grade with the slight slope to the rear, drainage purposes, was not expected at all. Brian cleaned and removed all the extra yard waste that I had building up from tress that I was trimming and that was something I wasnt expecting either. when I first met with Brian Madden he asked a lot of questions and kept asking me what the overall plan was for the backyard and I explained I wanted something nice and level that I can lay some grass seed down on so that my twins can enjoy the outdoors and I told him how I was going to landscape and mulch the yard just to give it a clean look...well when I returned from work in order to inspect the final grade I noticed that Brian went out of his way to bring in mulch and lay it around the trees and along the fence line in order to provide a full finished product! I didnt know what to say.. I mean I was surprised and speechless. it felt good to see that there are good people and good companies out there that still care to make a difference and go the extra mile to provide a GREAT service! I offered to pay him for the mulch since it was something I was going to do eventually but Brian refused to accept my payment and said it was his way of saying thanks! Now thats service! this experience was great.. I wasnt left with any repairs to do on my own, I wasnt left with any clean-up and I got exactly what I wanted and then some!!! Thanks Brian Madden for such a great experience, I appreciate the great service and Madden Bros, Inc has gained a customer for life!As good as it gets
Very happy with the quality of the mulch and overall service. Everyone was extremely nice that I talked too and answered all my questions happily. The quality of the mulch was impressive. Ground nicely with no pieces of plastic or anything like that. Purchased the dark chocolate brown and it looks great. Due to distance (Twinsburg), delivery was a little bit more than some other options but this is the best Ive used since we moved. This is the third different company Ive used and the previous two were big name landscape companies. Very happy and worth the marginal extra cost. Will use them again next time.
I called Madden Brothers a day before Thanksgiving in hopes that theyd be able to deliver a 1/4 cord of wood to my house before the holiday. They came through! I was shocked that they were able to respond so quickly and there was no additional charge for a same day delivery. The delivery person was professional and dropped the wood exactly where he was asked to. I will certainly keep Madden Brothers in mind for my future mulch and topsoil needs as well as when Im ready for more wood!Thank you so much for your prompt response and professionalism! My guests were cozy and warm by the fireplace and fire pit on Thanksgiving!
Spoke to one of the owners on the phone and he was very polite and well mannered. He transferred me to his secretary, then she explained some details concerning the pricing and delivery. After that she was very understanding of where I wanted my top soil placed. She wrote the description given and I felt good about that because good communication is important. I was pleased with the delivery and where I wanted it exactly placed. I will always use in the future. Thanks again.
We have ordered landscaping products from other suppliers and have received mulch full of weed seeds that cost a small fortune to try to get rid of and attitudes like they could care less about our needs or our business for that matter, but since we have been using Madden Bros. we have felt like a customer should feel. The products and service has been great and the personal interest in our needs is a rarity these days but Brian has always followed up with phone calls and emails to make sure we are happy and If Not, How can we do better . My wife and I agree that we will only buy from Madden Bros. in the foreseeable future and as a side note I do NOT send reviews as a rule because they have a way of coming back to bite you on the behind so for me to do so is a testament in itself. Thanks Joe & Mary Mion
GREAT JOB COMPLETELY! Ordered 12 yards of mulch to be delivered on a specific day/time and it was perfect in ALL ways possible! The quality of the mulch was also superb. It was clean and free of junk, byproducts and fillers that I have seen at other places and have had delivered before by others. It was also ground perfectly without major chunks of wood in it. There were no nails or other things that sometimes seem to get into wood piles. Again, in all ways possible-these guys are great and offer a great product and delivered when and how you want it. No question - you cant go wrong with Madden Brothers!
We are new to Cleveland and have found a gem in Madden Bros. Their service and advice over the phone was warm and helpful, followed up by very prompt service with a smile. The firewood I ordered is top quality and we will definitely be return customers.
I would highly recommend Madden Brothers for landscaping needs. There was a miscommunication between the driver and I on where the material was to be placed. I emailed the owner back and he called me on the weekend while he was at his sons soccer game! I really appreciated his caring and concern for my situation, its unique to have a larger company that still values each and every customer. Thanks so much Brian!
We receive SO many complements on our mulch! It was easy to order, quickly delivered and truly looks great. The customer service was fantastic and its certainly not surprising that theyve been in business for decades. Thank you!
I have been ordering from Madden Brothers for several years and their service is top-notch! They have scheduled the delivery on my requested date (even when it was last minute), the employees are great and the price is competitive. Ill order from them every year!
Maddens is the only place I go for my needs around the yard. Their quality is the best & serviced unequaled. From the person who takes my order to the delivery driver, they couldnt be more appreciative, courteous & respectful. I strongly recommend them, this is a company that will earn your repeat business time & time again!
Brian Madden delivered our first shipment of firewood for the fall/winter and I am very pleased with their operation. Good pricing, excellent service! I wish their family business all the best!
The guy on the phone was awesome when I placed my order. I already knew what I wanted, but he gave me some background on how they make the soil blend, where it comes from, etc. The delivery guy was at my house bright and early, on time, and despite my narrow little inner city driveway, overhead power lines, and fences in the way, he dumped my soil where I needed it. He was polite, helpful, and asked about the projects I planned to do with the soil. Overall great experience!
Its not about the soil and mulch, its about the services and the great people that work at Madden Brothers. Dont get me wrong, there products are great, but is about the service. From the delightful person I talk to on the phone to place the order to the drives that always come within the designated window and are so polite and courteous. This is a 5 star operation.
Called them up, in need to get my raised beds finished. Young lady that answered the phone(sorry I don’t remember her name), but she was very nice and helpful in taking my order over the phone. I pulled up and phoned her that I was outside and was promptly loaded with 2yds of their beautiful super soil. Came back for another load for my brother and it was definitely worth the 30 min drive one way. Will visit again. Will upload a picture once I plant my garden.
Excellent! I needed firewood and found that Madden Brothers offered kiln-dried firewood. When I called, they were temporarily out of stock, but Tammy helped me get it ordered and in the queue anyways and five days later I had a nice stack of firewood ready to keep me warm for the rest of this (long) winter. Thanks again!
I appreciate the effort Madden Brothers gives Brunswick City Schools. They go above and beyond in there service with our certified playground mulch delivery and application. Also, they provide many other services we use and they meet all our expectations and more. Their professionalism and response time is excellent.Robert KellyFacility Operation ManagerBrunswick City School
I recently ordered firewood from Madden Bros for home delivery. This marks the 3rd time now that I have purchased firewood from them. They arrived first thing in the morning on the scheduled date and left the wood right where I asked them. The wood was very clean, a nice mix and burned very well. I burn the wood outdoors so I dont need the kiln dired variety, the air dried is just fine for my purposes. They are always courteous and contact me very quickly if there are issues with anything. I have learned I can count on Madden Bros when I need wood delivered. Thanks Fellas !
I originally ordered kiln dried firewood for the first time this year in October. Was very pleased with both the customer service and how well the wood burned compared to others Ive used. Since I had such a great supply my granddaughter was always asking for a fire when she was over so I actually had to order more right before New Years so I can continue to have plenty of wood available for the rest of the winter. Definitely recommend!
Been getting their mulch for many years. It is always good quality blends. The placement on the driveway was perfect, away from the grass with both red and dark just a few feet apart. They always deliver promptly and I look forward to occasional discounts. They treat every customer as a freind or neighbor.
I was looking for hardwood to use for BBQ. Sent an email to them and received a very prompt reply. Put an order in for 1/4 cord which should last me awhile. Delivery was prompt and the driver very nice. Was able to drop it where I needed so I would not have to move it very far. Used some yesterday to smoke a pork shoulder and it came out awesome. Wood was clean and dry and burnt very nice.
Great product and service. We ordered 7 yards of the Super Soil. It was top quality Soil and did not contain any trash or junk. We were very happy with this purchase and will buy from them again in the future!
This is a fantastic company with great products and great people. Everyone is friendly, easy to deal with, and they go out of their way to provide superior service. I ordered 10+ yards of mulch from them and it was delivered on time and put exactly where I asked. The prices are very reasonable and the quality is exceptional; you wont be disappointed. I highly recommend them to everyone I know.
We always get our mulch from Madden Bros. Great product and great customer service. Our delivery man this year was exceptional. Very helpful and so cheerful.
Staff was helpful and very friendly! Delivery driver was courteous. Fantastic experience. I highly recommend Madden Brothers for all of your landscaping needs!
Very professional and easy to work with. There was a problem with my mulch order and they rectified the situation immediately. I highly recommend this company and I plan to use them again soon for some river rock.
Very glad I called Madden Brothers. Brian personally took care of my requests.... and those requests were a bit out of the ordinary. They took it in stride and provided excellent service with a personal touch that you rarely run across....At any rate, these are the kind of people that it is a pleasure doing business with.I will call them again.Dan T
I recently worked with Brian at Madden Brothers on a small job he had posted online.Brian is an exceptional combination of a business owner and a thorough professional; very clear in his thinking and communication, and highly ethical in his dealings.Right from the initial communication with him, I was quite clear about his expectations from the project and from me.During the project, he was very receptive to almost all suggestions and ideas for getting the best final results. All along, he was very appreciative and encouraging about my work and our approach to the project.Payments were released promptly after completion of each milestone - even before I could make the request for funds release. What more can a freelancer ask for !
I worked with Madden Brothers on a small landscape job and was in need of river rock. Brian and his staff responded timely and pricing was very competitive. During the project we were running low on stone and they went above and beyond to get me another load of stone within 2 hours. Local company that I will do business with again.
Switched hands as of 2021. Very unorganized and slow. Nobody really running the yard....at least for the 30 mins i waited to get 2 yards of mulch with no other customer in sight. And then i got a light 2 scoops/yards....
My family called at 5:00 on New Year’s Eve was an absolute pleasure to talk to and very understandable. We ran out of our last couple pieces of wood and were looking everywhere! Very thankful that we were actually able to drive to his house and pick up 40 pieces of wood so that we could stay warm! Thank you so much! Highly recommend this business!
Received a fresh cord of wood just yesterday, delivered on time and easily. Our driver was exceptional in his friendliness and courtesy. Not only will you have great products but all of the communication and advertising is entertaining and over the top wonderful. Thanks so much!
Very professional company with EXCEPTIONAL customer service. I opted for their set up service which was great (delivered and set up on my back porch) and they delivered right on time. They always reach out before winter to see if we want purchase for the season..which is a great reminder. 5 star company all the way!
Everything was terrific - from ordering the wood online, to scheduling the delivery, to the final delivery. Brian went above and beyond in the service he provided. Would recommend Madden Bros. to anyone. Thanks!
Great friendly company! Ordered 1/4 cord of kiln dried wood. Was delivered in 2 days and neatly stacked (by 2 very friendly women) in our garage. Wood is great quality.
Excellent first-time experience with Madden Brothers. They delivered exactly what they advertised. Phone ordering was fast and easy. Delivery was on time and professional. Great quality product.
Sorry, I never have left a bad review. I grew up in a Mom and Pop store my whole life which was open 60 years.... All the wood was and still is wet and unburnable. The price I got the wood for from Madden Brothers was average and they didnt stack the wood, which other places would have done for the same price. They made a huge mess on my landlords property of wood pieces / dirt. It was all WET. Even the wood pieces. I have about $300 of wet wood that still will not burn. I purchased the wood two weeks ago. Night after night of disappointment. I sent an email a week ago and no response. I dont even want it to be reconciled at this point, Im just so disappointed I wanted to give my opinion. I never complain or give a bad review, normally. Paul J. Rozsa
I bought some firewood from Madden Brothers and it was an excellent experience. They delivered and stacked it. The ordering process was very personal and would definitely do business with them again.
We’ve been using Madden Bros. for mulch and stone for years now. They are prompt, professional and a pleasure to work with. Would strongly recommend doing business with them.
Excellent firewood at excellent pricing. Fast delivery, just in time for a Christmas holidays. Kids are loving evenings next to the fireplace.Thank you Madden Bros. Brian is a pleasure to deal with.
We have been buying Madden Brothers mulch for years. It is always a high quality, we have found the price per yard to be competitive, and we can almost always get it delivered same day or worst case, the next day.
I orderd mulch and a top soil compost mix. Excellent service from the ordering to the delivery with an excellent product. This is some of the best stuff for a garden.
Great experience. Friendly people on the phone, delivery was as promised, on time and driver was awesome! Great family company that prides itself with great customer service. I couldnt have been happier with mulch delivery and quality of the product.
Company is first class, ordered mulch and they were on timedriver even helped to place product on tarp. If you lookingfor a company that you can depend on this is the one.Highly recommend it for all your lawn needs.
We had some trouble with our original order, however we were personally contacted by the owner Brian and he not only took care of our concern but went above and beyond to make it right! I was super impressed with the way they handled our concern and only wish more companies still had this type of customer service - Great Job Madden!
Very professional, website is organized easy to navigate and prices are listed upfront. Contact and follow up was first rate delivery was as scheduled and the driver was very accommodating on my narrow driveway... I would HIGHLY RECOMMEND MADDEN BROTHERS!!!!!!!
Madden Brothers delivers a great product and great delivery. I get all of my bulk landscaping supplies from them. They also give a lot back to their community...
Madden brothers had all my history on file. Reordering was fast and easy. Wood was delivered the same day! Great customer service!!
Brian was excellent. He personally took care of me, and the delivery was the NEXT DAY at 8am. Mulch looks beautiful! I would not hesitate to refer family and friends.Thanks guys
I ordered mulch and as usual the product they delivered was on time as scheduled and the quality was excellent. Always a pleasure to deal with!
Hey, I just bought dirt....Same day service. quick, friendly and accurate on the phone.delivery - on time, friendly and cared about where he dumped the dirt, (I even got a cookie, who delivers dirt and gives you a cookie?)These guys are trying and it shows.
We have been using Madden Brothers for over 8 years. They always deliver quality mulch and are always on time.
We are very pleased with the service and quality that Madden Brothers have provided us.I would strongly recommend them for your landscaping and firewood needs
Brian was very professional and good to deal with, really knows the ins and outs of the business! I wont go anywhere else for mulch, they are great in my book
Customer Service from the phone ordering to the delivery was outstanding!! I will not hesitate to use Madden Brothers in the future and will definitely refer others to use them also.👍👍👍
Love that they take the time to thank their customers, and make it very easy to order. Very pleasant from the beginning and all the way through delivery. Product was nice, and color was perfect.
Excellent quality of materials and excellent service! Great family business. Youll be gladden you went with Madden. :pSorry, Im so corny, but its the truth.
Brian really was great, I really appreciated his cooperation in the timely manner that he did, the delivery and service worked out wonderful and my yard turned out great. Thanks again!
Brian and I hope I can use your first name when I say this, thank you, from the bottom of my heart you have gone above and way beyond expectation, the best customer service I have recieved to date. Impressed. The way you have handled a small problem in such a way that I am going to do a complete reorder in a few moments and I cannot explain how impressed I am. Thank you again.
Have used Madden Brothers for our mulch for 3 years and they are professional, friendly and on time! Love the follow up emails!!!
Quick scheduling. Good communication. First time customer and glad I found Madden Bros for wood delivery.
Mulch was delivered on time and left where I asked them to (I wasnt home for deliver). Great customer service and great product! I will be using them again.
Ordered some top soil and mulch. Prompt on time delivery and nice people. However I noticed some nails in the top soil.
Thank You, Madden Bros, I called for a Delivery of Mulch Right Before The Busy Memorial Day Weekend and the Woman on the Phone Helping Me Was Able To Fit Me in on the Day I Needed it Delivered!! Thanks Again.
Gave them a 5 even though a little late on delivery. Delivery guy was awesome, will be ordering more products in the next coming weeks.
They got bought out its now Denali Water Solutions/WeCare Compost
Great price. Dependable. Very friendly. On time. Superior products. They are the only supplier I buy through and have been so happy this year with there service.
Way more than mulch. these guys do it right. Awesome customer service and great communication. Well done guys, keep up the good work!
The wood they delivered had a moisture content as high as 37% and has begun to grow mold.
This is my second year of ordering the kiln dried firewood. The staff is friendly and delivery service is great!
Wonderful Experience! The service was prompt, extremely professional, friendly, and very knowledgeable. QUICK ORDER and QUICK DELIVERY. Just what I was looking for. Thank you.
Very courteous on the phone with quick delivery and pleasant drivers. Product purchased was great.
Great service. They dropped the mulch exactly where I needed it. They even gave me a free shovel.
Wonderful service and top quality products. So impressed with Madden. Competitive and fair prices too.
Great people, wide selection of landscaping sand, topsoil and gravel. Helpful and pleasant attitudes.
Good place to shop for firewood if you want to pay 3x the normal price for short loads.
Good product. Good price. Delivered when they said they would. Delivery driver was very professional.
Fantastic service. Will definitely call on Madden Brothers again!
Great customer service! Satisfied with the product and same day delivery.
Great product (Kiln Dried Cut Firewood), great service, good price!
Brian,Great next day service and extremely courteous service. I will be back again. Jerry Madden
Great product, great follow-up, great service! Been using for years, wouldnt go anywhere else!
Great firewood...kiln dried or air dried. Well split and burns great.
Great firewood, Great Service. I will defiantly be using them again.
Excellent service and high quality firewood. As promised!
Absolutely love madden brothers
Highly Recommended.....the Madden Bros. ROCK!
Great service- friendly and professional- would recommend for sure!
Great, timely service and quality products.
Professional, great service, great products and communication
Excellent, respectful company!!!. A+++++
Service was amazing!
EXCELLENT AND GREAT PEOPLE!!!!
From A to Z awesome.
4.8 (152 comments)
Review №1
2022-05-14I needed mulch delivered asap and the people there made it happen. I believe his name is Brian. Its really nice to know there are still good people out there. I will definitely be a customer again.
Review №2
2018-11-27I cannot say enough about Madden Brothers both for their product quality and service. We ordered a chord of wood this year after finally exhausting the chord we bought FOUR years ago. We were told the air dried was of equivalent quality as the kiln dried and $200 cheaper so we went ahead and bought the air dried. Jason delivered our wood and couldn’t have been more gracious or pleasant. That weekend we organized it neatly on the side of our garage almost to the very top, put up some tarps for cover and brought some inside. Unfortunately it was not dry at all and we could not get a fire going despite all the kindling, paper, constant turning etc. We were deeply disappointed but planned to make it work. We got an e-mail shortly after delivery from Brian Madden asking for a review to which I replied that we were so dissatisfied we could not write a positive review and therefor would simply opt out. Within minutes of sending the e-mail we got a phone call from Brian asking for some feedback and stating unequivocally that he would make it right, would pick up the wood and replace with kiln dried at no charge. We would have happily paid for the difference for the kiln dried vs air but he wouldn’t hear of it. Within a week or so Brian and his colleague, also Brian, drove up apologized profusely asked where the wood was and got to work. They picked up most of the air dried wood, replaced, neatly and thoughtfully exactly where we’d laid out our wood and cleaned up so there was no trace of their very laborious task. On their way out they knocked, apologized again and said they’d left some of the air dried at the bottom of our pile bc by the time we got to use it it would be perfectly dry. We have a chord+ of beautifully dry wood and couldn’t be more impressed. Madden Brothers will remain our go to for firewood and MULCH as we’ve ordered several years in a row and that has also been excellent. Happy to recommend this awesome Cleveland small business.
Review №3
2021-04-21I have used Madden Brothers for years while living in Brunswick. Always great service and materials. The area we have at our new home in Hinckley is much smaller as we have yet to build up the landscape so for the past few years I resorted to buying bags from the store for my mulch. This year I bought mulch and soil delivered from Madden Brothers and it is a world of difference. The all bark mulch looks amazing and the soil is of high quality to build back up the beds and fix some bare spots in the lawn and settling from the newly built house. I would advise anyone I know to put their trust in this company for their landscaping material needs.
Review №4
2021-10-12Weve bought wood twice now. Friendly and prompt service. The quality is great and burns well. Also of note, both deliveries were considerate in that it wasnt just placed right in the middle of our driveway. It was thoughtfully placed towards the back and to the side so we could still access the driveway/garage. That was most appreciated and not asked of you. Honestly, I wouldnt have thought to ask that of you guys but Im grateful for that. It was most appreciated! Thank you!
Review №5
2020-07-14I purchased a 1/5 chord of camping fire wood. The wood burns like a dream and splits well. I plan on purchasing more wood when the kiln dried wood is available if I run out of wood. The price was very fair and service was great! It was worth the 40 minute drive to pick up the wood.
Review №6
2020-12-05From ordering to delivery as always has been perfect!. The team at Madden Brothers goes beyond expectations. The care with customers is absolutely outstanding!..I received my delivery 12/4/2020 The driver had called my cell which I was unable to answer at the time. Bobby took notice the area that was cleared out and where the firewood racks are located, he ensured to do the best he could to off load the wood exactly where it needed to be placed. (Perfect placement). I appreciate Madden Brothers dedication to the service provided.Will be chatting soon when I need additional wood.Thank you againSteve
Review №7
2021-02-01This follow up review was requested by Brian Madden for resolving the unseasoned firewood he sold me that has grown mold and resulted in my one-star Google review.Brian did immediately reply to my review promoting his five-star Google reviews and writing that something must have gone wrong. I understand that mistakes happen and but it’s how you resolve the issue that matters. Any business selling a commodity product for a premium price has to provide an exceptional customer experience to remain competitive. I had three interactions with Madden Brother I’d like to share.1).I ordered the wood on 11/6/20 with delivery scheduled for the second week of December. Later that day I got a thank you email from them with a nice video of Brian and his family. Later I got a second email asking for a Google review for my purchase. I ignored it since the wood had not yet been delivered. Then over the next couple of days, several more emails were received for a Google review. I finally called the office and asked them to stop the emails and take me off their marketing lists. I gave them my email expecting my receipt, which was on paper when the wood was delivered not an inbox full of google review requests.2).The wood was delivered on 12/4/20 and would not burn. I called the office and Tina explained the kiln drying process of first removing all the oak because it was too hard to dry and then the mostly maple and ash are run through the kiln three times. Later that day, Bobby Madden came to the house to probe the wood with a moisture meter with most logs in the high teen/low 20’s with some as high as 37% moisture. Bobby left the decision up to me and I agreed to keep the wood thinking I’d just get more bad wood from them or it may dry in my garage and I would run short season with a refund. I lived with my decision and it burnt by adding other seasoned wood and did not complain until it started growing mold. If Google ratings are so important, Bobby should have insisted on removing or replacing the wood rather than leaving a problem with a customer that eventually resulted in the low review.3).My third interaction was my phone call with Brian Madden which was the most unusual approach to resolving a customer issue I’ve ever seen. He never once apologized for selling unseasoned wood, instead, he played the victim for receiving a bad Google review! He started the call by aggressively asking me “WHY WOULD YOU POST A ONE-STAR REVIEW WITHOUT CONTACTING ME FIRST”? (If they have a CRM system and had he checked my record before the call, he would have seen he already had the chance to make this right). He went on to say: WE ARE A SMALL FAMILY RUN BUSINESS! WE EMPLOY 20 PEOPLE! HOW COULD YOU TELL THE WORLD WITH YOUR LOW REVIEW WITHOUT CONTACTING ME? After about four minutes of hearing about his problem, we finally got around to discussing the issue that caused the low review. At the end of the day, I got a text just saying they would refund my money with no apology.The impression I will always have of Madden Bros. is that they are so obsessed with their Google rating that they have lost the personal touch and concern for their customers that had gotten them high ratings in the past.
Review №8
2017-02-08I needed firewood delivered to North Royalton so I contacted Madden Brothers. They delivered high quality firewood! They helped us deciding on how much firewood we actually needed. I will definitely be ordering from Madden Brothers again! Very professional staff too :)
Review №9
2020-04-24Sometimes you find GREAT service in unexpected places!! I never expected a mulch company to be so friendly and reliable! I have ordered mulch and wood chips from Madden Brothers for years and have always found them to be easy to deal with, priced competitively, and very dependable. Ill keep coming back year after year!
Review №10
2019-05-24Ordering my mulch this year from Madden Brothers was a great experience! In fact, I realized the day of delivery that I request black when I needed BROWN! I contacted Brian and he took care of it within 5 minutes...at 7am!! They delivered it and placed it exactly where I requested on my driveway. The product was great and looks wonderful! I will be using Madden Brothers again! Highly recommend!!