WatersEdge Event & Conference Center in Hilliard
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Hilliard, Franklin County, Ohio, US
Site: https://www.watersedgeevents.biz/
- Monday:9AM–6PM
- Tuesday:11AM–7PM
- Wednesday:9AM–6PM
- Thursday:11AM–7PM
- Friday:9AM–3PM
- Saturday:Closed
- Sunday:Closed
This venue includes everything you need to plan your wedding or special event! From the get go the coordinators are on top of it, keeping you informed and on time; it drastically decreases the stress level of planning an event. This space is beautiful as is but can be dressed up with rented items from Aiden and Grace to customize it to your vision.The views are spectacular, especially as the sun starts to set - you can see it from any spot inside the venue since the walls are mostly windows! (Not to mention it makes for stunning photos with the waterfront as a backdrop) WatersEdge is a one stop shop and you will not regret it!
They were very organized until the day of the wedding, then the girl that said she’d be helping me. Didn’t have that. There was termoil at the very beginning. The staff couldn’t direct where my men were suppose to change into their tux’s — so they did it in the bathroom. When my officiant didn’t show, I had a nervous break down then was asked to direct the scene. A little comfort from the staff would’ve helped the day to go better. It’s not their fault that my officiant didn’t show, but I received the most support from my photographer than I did the venue. When the food came out it was cold, something I wish they would’ve done was just to warm it up in the microwave or something. I mean, it wasn’t as professional as I felt that they were upon discussing the day in advance.
Attended a wedding here. Very nice place.
Beautiful wedding venue. Good food, great service.
Thats a perfect place for a wedding and reception. The setting was beautiful. The food was fantastic. The bartender was excellent she even made my favorite drink, Moscow Mule.
Extremely disappointed in this establishment. A family member was set to have a wedding here but unfortunately it was cancelled due to Covid. The ONLY option they provided as a reschedule date was the day after Christmas (or a weekday but the original date was on a weekend). After fall of 2020 rolled around it was clear that the wedding wasn’t going to happen for the second time since Covid was raging again and the governor had set limits on large gatherings. The person handling the wedding said there were no 2021 dates available so there was basically no other option but to cancel the wedding and the money has NEVER been repaid. Not to mention you have to pay ahead at this venue so NO work was ever done for this wedding. They have kept THOUSANDS of dollars for a wedding that didn’t happen because of a global pandemic. I would NEVER do business here and I warn anyone that is considering it!
Attended wedding and was wonderful. Beautiful outside wedding. Moved inside to open and beautifully decorated tables. Food was delicious and dance floor was large enough. Everyone was having a great time. Outside there was a large deck for more socializing.
Great venue for everything. Fantastic food and space!
Very nice facility, was here for a wedding.
Updated 6/2021I still would say to book with caution. It is a beautiful venue, great food, and inclusive (all you need is a photographer and wedding officiant if you are having a ceremony). Kayla is amazing at her job and creating a beautiful day.However, I still have a bad taste in my mouth from the lack of empathy from upper management from the beginning of the pandemic. I do wish we had our wedding on a Saturday as originally planned since about 75 people couldn’t make a Thursday wedding. Read below for more information regarding my cons when the venue didn’t bother to call to reschedule clients & tried to profit off moving dates to 2021.Overall, book with caution.6/2020Their response to COVID-19 has showed their true colors as a place of business. I originally had a Saturday summer wedding in 2020. Unfortunately, our wedding needed to be postponed. Understood.What was not acceptable is the fact they up-charged for rescheduling to weekends for 2021... 5K to a Friday, 8K to a Saturday and 3K to a Sunday. We settled with being rescheduled to a Thursday because we honestly couldn’t afford those outrageous fees with all the money we had already put into our wedding.Their refund options were pathetic. I have connected with countless brides & companies throughout this and none have had such an awful experience. Most venues should lead with empathy but I still haven’t seemed to see that from them.I didn’t imagine this happening to us, and I want to warn others of what is going on. If I could turn back time, I would unfortunately look elsewhere.
I cannot say enough good things about this venue and it’s staff. First of all, Kayla Weiker, the venue coordinator is out of this world awesome and so understanding with of my requests. I had to plan my wedding from afar in Virginia and always answered any of my phone calls or emails right away. She also has an amazing eye for detail and set up my tables and decor exactly how id pictured it all. Thank you Kayla for making our day so very beautiful and special! This venue has all inclusive packages that include food, cake, DJ, centerpiece flowers, alcohol and day of set up and tear down which made it so easy not having to go look for all of those vendors. Patrick our DJ was so very cool and did an amazing job for both the ceremony and reception, the food was amazing (thank you Gourmet Fresh) and the Cake was awesomely done by the venues pick, Ms Cindy Patrick. Nothing tops this venue and it’s beautiful location, outdoor ambiance, and awesome indoor reception area or the awesome people who are truly professionals at what they do! Thank you to everyone at WatersEdge for making our wedding so perfect!
I attended a wedding recently. It was beautiful. The staff were polite and truly amazing. The food was so delicious. The dj made sure we had a good time. The drink i was made was so good! The reception was beautiful. The did a great job. I would definitely get married there.
My husband and I got married at this location in May of this year. The location was beautiful, especially having the ceremony in front of the fountain and with their finished cement paved walkway to the alter which was nice for my heels not getting stuck in the grass. Joanna and Kayla were easy to communicate our image of what we wanted for our wedding. A great convenience factor to this venue is that it provides delicious catering, a florist, DJ, set up and tear down crew, and a wedding cake that Cindy did a wonderful job at making our delicious cake. Some minor annoyances are that we thought the florist provided all flowers for the wedding but really they provided just the center piece flowers for the dinner tables, the other flowers were extra but were beautifully organized. A few signs and the guest bubbles were forgotten by the staff to be put out for the ceremony that we had made ourselves and unfortunately we couldnt take the left over food home when originally we were told that we could. These things are again minor annoyances but when we look back at our wedding we remember how beautiful it was, how much fun we had with everyone, and that the staff made sure to make that day run smoothly. DJ Mark did a great job directing from speeches, to dances, to cake cutting, and everything in between. He gave us great guidance with song selections when we were a bit lost on what songs should play when. Our best advice for couples is to read the contract carefully, write down questions about the contract and remember that this venue covers a lot of the stressors you would have to pick out yourself if another venue just offers the location. One last thing that surprised us was that Watersedge never asked for feedback on how the staff and how the day went. There was good communication during all the planning but once we made our last payment it felt as though they didnt care how we felt or how our wedding day went. After paying 10 grand roughly to a wedding venue/company, its surprising to us that they didnt follow up with us. That part was a bit disappointing but what can you do. Its a business after all and our wedding was over and we had already paid. What can I say you hopefully only get married once, so youll never need them again.
DO NOT RECOMMEND. My son and his (now) wife had their wedding scheduled at WatersEdge. Due to the pandemic, this venue was closed by the governor and the venue management cancelled the wedding. It is my opinion they treated the affected couples, including my son and his wife, very poorly and unprofessionally. In my opinion they offered no reasonable refund and no realistic rescheduling options. My observation is that they are trying to effortlessly cash in during a pandemic just because they can, and the management has lost sight of what it means to run a good business by putting profits over people. My advice to couples seeking a wedding venue is to take your business to a place that truly cares about you and your special day and AVOID WatersEdge in Hilliard, OH. Not being deterred by the stressful situation with WatersEdge, they were married in a beautiful, private backyard ceremony. Edit: WatersEdge facebook and instagram pages delete negative reviews and block those posters. In addition, The Knot and Wedding Wire have also hidden this review.
Thank goodness I GOT OUT before giving this venue any more money!!! Joanna, the wedding director, was NOT pleasant to work with nor willing to accommodate my wedding reschedule due to COVID.At the end of March, I requested to change my 2020 winter wedding due to the ongoing pandemic. Joanna, who is incredibly difficult to reach by phone, stated the following via email: “Reschedules are not being done past 4/12 and there is no reason to think this will still be going on even close to December.“ As a healthcare professional, I understood the magnitude of the pandemic and its potential threat to my guests and loved ones, so I ultimately decided to reschedule my wedding date. Upon rescheduling, Joanna was NOT flexible and offered me only 1-2 wedding date options for 2021 (both were undesirable dates, one being the weekend of Thanksgiving 2021). I even offered to pay more for a better date option. She did not seem to care to be reasonable or accommodate my desires. She already had 20% of the full wedding payment at this point (non-refundable) and did not seem to care about me, my wedding, or my concerns.In October, I ended up CANCELING the wedding after a lot of thought and consideration. Ultimately, it was Joanna’s LACK of concern and care to accommodate me during unprecedented circumstances that led me to that decision. If she had been more flexible, accommodating, and compassionate, I would have kept it. (I will also add that I made a $4,000 payment one week prior to rescheduling. So it was even more unnerving to me how unwilling she was to work with me just one week after that payment. I would have never authorized the payment if I knew how difficult and passive-aggressive she was going to be with rescheduling.)Upon cancellation, I also pointed out her inaccurate prediction of events not being affected by COVID “even close to December”. She replied via email, “[My email] is still accurate. All weddings are still going forward as planned...” There is clearly no concern about COVID and weddings being super-spreader events in her smug reply.Initially, Watersedge was recommended to me by family members in Columbus. When I told them about my poor experience, they were surprised. Unfortunately, I don’t think the owner/investors know how POORLY this venue is being managed.I would NOT recommend Watersedge to any bride. FIND ANOTHER VENUE where the wedding director is warm, kind, and enjoyable to work with, NOT DISMISSIVE, ARROGANT, and PASSIVE-AGGRESSIVE. (Happily, I have found a better venue— a more beautiful and superior venue where the director is kind, flexible, easy to reach, and caring— which is worth every penny.) When it comes to the most important day of your life, book a venue where they actually care about you and don’t look at you like just a number!!! WARNING: PROCEED WITH CAUTION with Watersedge!!!
Beautiful venue, too divided. Felt isolated not being seated on dance floor side of room when dancing started. Including father of bride dance, mother of bride actually had guests wanting to give up their seats to view husband and daughter dancing.
Beautiful location. Wonderful wedding venue. Staff was excellent! Highly recommend!
The way this establishment is handling my nephew’s Covid re-scheduled wedding is simply HORRIBLE, HIGHLY UNPROFESSIONAL, and UNETHICAL!!!! They are price gouging, not compromising at all regarding the refund of money already paid as a deposit, and offering RIDICULOUS options!!!! I rarely write negative reviews and am infuriated with the treatment of this couple and I’m sure many others who had hoped to use this venue for their wedding.
This a beautiful venue with a friendly staff. They helped make a happy wedding occasion so much more memorable
The company I work for hold our quartet staff meeting here. It is such a beautiful building. It would be great for a wedding reception. Our meetings are held in the basement. Which is also nice.
Venue looked simply beautiful and was stocked with anything soon to be married couples could want... except for decent customer service. We went for a tour, and it felt like the lady did not want to talk to us. She never smiled and just did not appear like she wanted to be there. Im not really picky, but if Im planning to drop multiple thousands on your product, Id like a little customer service... heck a smile would have been enough. The moment we walked in it felt like she just assumed we wouldnt book the wedding there because of our age and so she made it feel like we were a waste of her time. Well I guess the feeling is mutual now.Keep in mind this review was based off a tour, not an actual wedding. Im sure if we actually moved to the next step or had a more interested employee it would have gone fine, hence the generous 3/5.
Wonderful place for weddings. Great staff. Really good food.
Absolutely beautiful and breathtaking. The wedding and reception was out of a storybook. The service was fantastic!!
Very nice place for a wedding.
My daughter and her now former fiancee booked this venue in July for their wedding which was to have taken place in October, 2018. As parents of the bride, of course, we felt it our responsibility to finance what we had hoped would be our daughters dream wedding. Since we and the couple now live in AZ, we were advised that an all inclusive wedding package would make the most sense, so of course the payments were for more than simply the rental of the facility.Tragically, and without any warning, something came about which resulted in the breaking of the engagement and cancellation of the wedding (which was still over 13 months out). We reached out to the event coordinator to see if it was possible to refund at least part of the nearly $4,000 we had already paid to them (the second payment having been made just over a week before we were hit with this news), only to be told that the contract states that all payments are non-refundable and wishing us good luck.I understand that our daughter did in fact sign a contract which included this language, but I also feel that this far from the event date, the venue was not in any material way damaged by the cancellation. The old saying just because you can, doesnt mean you should came to mind when they refused consideration of any refund.While I cannot speak to how beautiful the wedding might have been, nor how great the food or how helpful the staff on our daughters wedding day, I can say that our daughter is devastated and having the venue respond so coldly creates just further heartbreak.We fully expected to loose the initial $1,000 payment to reserve the facility, but were quite disappointed by the attitude regarding the nearly $3,000 first installment payment (which we had made early and was due just 8 days prior to our cancellation).While I hope these situations dont arise often, for parents entering into this contract for an event which is over a year out, just be aware that once in a while, something totally out of your control may result in the very difficult decision to cancel and WatersEdge will not be there to help make it any easier.
Watersedge exceeded all of our expectations for our big day. My wife and I could not be more impressed. Kayla is rockstar. I don’t know how she does it all. She was incredibly helpful throughout the entire planning process and on our wedding day. She kept everything organized and ensured it went off without a hitch. It was a joy to have our wedding with Watersedge and we are so grateful for the experience they helped us to create.
Attended a wedding here and it was beautiful! The fireplace in the middle of the room was beautiful! The deck on the outside was perfect! Loved everything about this place! Highly recommend!!
Very professional, great staff and amazing view.
The only concern I have is where is the handicap entrance located. While handicap ♿ parking spaces were available, there didnt seem to be visible signage to identify the handicap entrance.
Groom here, just married a few days ago at WatersEdge. The grounds and the building is beautiful, and I highly recommend attending an open house to get an idea of various setups they can do. This is really an all-inclusive type of place, however, we did a lot of stuff DIY to save a little money (we did our own centerpieces, for example). WatersEdge was VERY agreeable to every customization we wanted to make, and adjust their packages accordingly, which made it great on a budget. All the benefits of the gorgeous grounds and building, all the logistics handled, but the savings of doing some stuff ourselves. We knew the pricing and adjustments up front and before we signed a contract. When we walked in 2 hours before our wedding, everything was setup. And I mean *everything*. As the groom, we were sort of anticipating my groomsmen and I would have to do some adjusting and tweaking. Nope. Not a thing. We were able to spend time with the photographers and get lots of photos out of the way while the bride got dressed. Granted, we were meticulous packers. Every box included instructions, photos of the setups, and was clearly labeled with all the contents, which the venue told us was very helpful. So, even if you DIY it with WatersEdge, a little prep work and communicating your vision will go a LONG way to making your day-of easier on everyone. The food was awesome and exactly on time. We even had a little game for the guests to decide the first table to go to the buffet and the staff was completely accomodating. At our final appointment, they even made menu revisions for us, which worked out perfectly. The only reason I take away 1 star are a couple of things. First, they dont tell you the exact timeslot for your rehearsal until your final appointment, or around that time (2-3 weeks away). This made it a little tricky as nearly our entire wedding party was traveling in. I get planning logistics like that is hard, and they want to rent the space as much as they can. Im not sure of a better solution, but this was a long-term worry for us. On the other side, we didnt really ask to know when itd be sooner. The timing for telling us when itd be was written into the contract, so we just assumed that was it. The other reason for deducting 1 star is the contract itself. Its a little confusing in some places (e.g. the ceremony site names are inconsistently labeled in the contract, website, and other literature). They confirmed everything with us, of course, but the contract is SO FIRM on wording that it made us feel a little like absolutely everything was locked in place and if we wanted changes, thered be a charge. None of that occurred. And speaking face to face with the staff cleared up a lot of confusion (again, changes to the menu were made verbally, not in the contract). Im sure the contract is a last-ditch effort in case someone tries to sue them, I dont think we got a really good idea of how flexible they could be until the final appointment, at which point everything is a complete whirlwind. I think maybe planning a midpoint meeting with them would help both them and their customers be on the same page. As opposed to an initial meeting & tour, an open house where theres just a TON going on, followed by a final appointment. One more sit-down with the team (before everything goes crazy in the final few weeks) would probably have helped us on the stress front a lot. Finally, as far as nitpicks, it isnt immediately clear what in the package is taxable and where service fees apply. For a $10k wedding, we were worried about a huge 7.5% tax bill and 20% service fee on the whole thing. But, those fees only apply to certain line items (tax in our case applied only to the $500 ceremony fee and $2 chair rental). A little clarity on this sooner would have helped us budget-wise. Again, I really think a mid-point or 3/4 point meeting wouldve helped us, and I think thatd be my only suggestion to them (apart from make sure Ceremony sites are named the same on all documents and the website).
I went to a lovely wedding reception here and the facility was lovely and I dont know if they had anything to do with the food but it was awesome. Nice venue for a smallish wedding 100 to 120 people.
Beautiful facility and location. Staff did great at a Small wedding we attended even with all the COVID restrictions
Went to my friends wedding here. Its a very beautiful and intimate setting. Also the staff was nice and proficient at their job.
Here for a friends wedding. Outdoor wedding was reasonably shaded, nice setup. Food and services were good. Cant think of anything negative!
Attended a family wedding. Beautiful ballroom and the staff was well organized and efficient. The food was delicious!
Beautiful space right on the water. Hannah was very helpful and we cannot wait to work with everyone!
I attended a beautiful wedding at this location. Very nice facility. Nice setting with the lake and deck too.
Attended a wedding here and although it doesnt look like much from the street, its actually really nice. It has great views of the lake and plenty of room inside.
The facility is cute! The food was great 👍. Plenty of parking.
Nice, but small venue. The staff was amazing and they made every effort to make the day amazing!
Very beautiful venue, my cousin got married there and it was a gorgeous setting
Nice venue, but the staff was very personable. They didnt even take us to see the outdoor areas when we went for a tour
Great place for a wedding.
Great overlook of the water and the food was excellent. Some of the interior and exterior is dated and thats the reason for some star deduction. Nice overall.
Event meeting place was serene, clean and the view pleasantly refreshing
Wedding went well. Looked beautiful. Until they threw away ALLLLL of my flowers, including my bouquet after the reception.
Nice venue. Somtines fireplace seems in the way. Good staff and food was good as well.
Just attended a small wedding here. Very nice! Friendly staff. Would recommend.
Really cool event space with great food and atmosphere! The staff was very friendly!
Beautiful place, plenty of parking. Nice fireplace inside venue! Food was delicious.
Beautiful setup..structure...ambience very tasty food! Great for wedding!!
Went to a work event here. Very nice place, very roomy would be great for work meetings, parties or receptions
The staff was wonderful. The food was amazing. Everything was perfect!
Great! Its a very pretty place for a wedding
Weve decided to have our wedding here
Not Handicap accessible, food wasnt all that...nice venue tho....
IF YOUR HANDICAPPED ITS NOT ACCESSIBLE! BUT FOOD SO SO.. STAFF WAS AWESOME!!
Beautiful pond, grounds and event center!
Beautiful venue. Heated patio. Friendly staff.
REALLY GREAT place for parties and weddings, with lake, deck, and three floors of room
Lovely place for a wedding, service was A+
Beautiful. Was there for wedding & reception. It was awesome.
Great venue and awesome staff!!! Highly recommend it
Wonderful place for a wedding and reception.
Amazing venue. Excellent food and courteous staff.
Its a really nice venue
Beautiful facility and staff was fantastic!
Attended a wedding here its was very nice
Very pretty location with all the amenities and options you could need.
Price gouging for those that have to cancel weddings due to COVID.
Staff was nice, efficient and showed great curiosity
Beautiful setting for a wedding.
Great time and beautiful venue for a wedding
Great place for a wedding or a special event
Beautiful and affordable. Staff was there for any need.
Old.carpet and the smell of an old place. Not at all what we.expected to see.
Wedding
Nice event center. Beautiful fireplace.
Gorgeous wedding venue!
Very nice venue
Really nice location and place.
Great venue affordable price
Beautiful and convienent setup for guests
Nice views and great fireplace.
Very nice place
Very nice reception hall!
Very inviting place to host groups
Very romantic and beautiful.
Gorgeous setting for a wedding
Very beautiful venue
Beautiful for s wedding
Nice wedding venue
Great location.
Ok
Beautiful
Great Venue.
Just perfect!!!
Very nice place
This place is beautiful
Beautiful place
Total reviews rating 4.5
110 Reviews for WatersEdge Event & Conference Center 2023:
Review №1
2022-03-16I am not for bashing a place of business, but I have to be the tie breaker on a review one of my family members previously made by her own choice. The response by the owner stated that weddings cancelled by the pandemic were given a reschedule and refund option. This is not correct - my wedding was scheduled for Saturday April 10th, 2020. As my family member stated, I was given no option for even a partial refund. I was told by a staff member that because I was in the “first round of pandemic re-schedules” and there was no room to reschedule later weddings to, those later weddings were given a refund option but I was not. WatersEdge kept $10,000 of mine for a wedding they didn’t perform. I asked for even a partial refund as the other weddings were given. $5,000 of that money was given to me by my grandparents for my wedding before their passing. Clearly the management has no heart for people, they cared more about keeping my money than even being willing to discuss a partial refund. I’m still sick to my stomach over that difficult time and never had a wedding because the wedding money was gone. Sad situation, sad that this business was so selfish that they couldn’t compromise. Think long and hard before booking here. I know many venues that were more understanding during that difficult time.
Review №2
2021-08-30Perfect place for wedding parties. Two of my cousins celebrated their wedding at this beautiful place. Nice view with the lake and designed garden. Teamworker are friendly and professional. Food was delicious. The dancing area is neat, the man controlled the songs is professional and friendly, he did many requests from the guests. I loved it when they lower the recipient temperature before the dance started. Clean restrooms. It is fully service for events. Highly recommended. Everyone enjoyed everything.
Review №3
2022-06-06We had our wedding here two weeks ago and I cannot give enough stars! Our wedding went so smoothly, it almost didnt feel real. Libby was such a blessing throughout the process, she was always so quick to reply to my (endless) questions and made sure the day was beautiful. Our DJ Andrew was so lovely to work with, he knew my vision and even improvised when my playlist ran out of songs. He got all my friends on the dance floor, which is a huge accomplishment in of itself. The all-inclusive aspect of this venue was appealing to me because I did not want to find outside vendors or fuss with coordinating. I will say I did bring in an outside baker The Suisse Shop for our cake, and it was delivered and staged without a hitch. If you want a low-stress wedding planning process, while having delicious food and drinks, WatersEdge is your place. I could not have asked for a better day, thank you for making it so easy!
Review №4
2022-04-05Beautiful place and comes with a lot of stuff in the packages. There are 2 different outdoor wedding areas both are beautiful. The inside is amazing definitely recommend this place. And you have 2 YEARS to pay it off.
Review №5
2022-02-13WatersEdge is a wonderful venue. One of my favorites, as a wedding photographer, in Columbus!!
Review №6
2017-12-04Very nice event center. Was here with the photo booth guy at John and Ashleys wedding. Staff is always very accommodating with whatever you may need, food was outstanding, venue is always nice and clean with a beautiful view of the water off the large back deck. A beautiful gas fireplace sits in the middle of the space and adds a nice cozy touch to the evening. If youre looking for a venue for a wedding or other event I highly recommend!
Review №7
2018-01-12Beautiful place with several spots to hold a wedding ceremony. Definitely gives you options as far as how you would like your event to look and feel.
Review №8
2021-08-12We just recently had our wedding here, and I cannot stress how amazing it was. The venue was clean, beautiful, organized, and accommodating to both our requests and weather changes. Hannah and Patrick were wonderful to work with and helped us make our day one to remember for the rest of our lives! The food, flowers, and bar serive truly brought everything together. 10/10 would recommend to everyone
Review №9
2021-09-20My wife and I held our wedding at waters edge. Our coordinator Kayla and our DJ Andrew created such a memorable event for my family and friends. Responsive, professional, and so amazing! Highly recommend! They do cake, linens, DJ service, catering, and so much more. They take out a lot of the tediousness out of wedding planning and make it so you dont have to coordinate with a million different vendors. Thank you so much Waters Edge team!
Review №10
2022-05-30Beautiful wedding venue. We enjoyed the atmosphere.