Walmart Supercenter in Lorain
Categories
Location on the map
Lorain, Lorain County, Ohio, US
Site: https://www.walmart.com/store/18...
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:6AM–11PM
Walmart Supercenter in other cities:
Terrible. This store is SO slow. No one cares about their job or the customers! Their curb side pick up is the WORSE!!!!! They pick and choose which cars to do 1st. If they dont like you; your gonna wait over 30mins for your order!!!!!! Watch them walk back to the building! Just strolling! Not a care in the world! No one ever answers the phone! Dont know why they have them!!!!!!!!!! I drive to Oberlin walmart!!!!!! Its worth it! Cleaner! Nicer employees! Helpful employees!!!!!!
Its a rough time that we are all going through, prices are high everywhere not just Walmart. We must find a way to get the prices under control people are struggling and hurting. Overall I still find Walmart to be the most competitive but again prices are high. Overall the staff is friendly and helpful.
Its a super store. You can buy anything from car parts to groceries. From shoes to video games. You dont have to stand in a line to be checked out, you can go to self checkout and be in and out in no time at all. There is a pharmacy for all your prescriptions and many other stores within walking distance. Kholes, Rue 21, pet supplies plus and many more
Online grocery pickups is like showing up for a doctors appointment you’ll be there for a while.my advice Check your items, make sure nothing is missing or damaged. They have sold me cracked eggs and forgot some of my order.
My server Paco was great and soup was super. Even had a Lady come and ask what I was eating. Because it looked so good.
Good and friendly. Check out is kinda slow but their employees are nice.
Worthless employees, walking around chatting nonstop, never actually doing anything by the looks of it. Don’t ever try to use the outdoor section, the paint section, or electronics, because you will be waiting forever for an uniformed person who probably doesn’t even have a key. 🤙🏻
Convenient, hours are great, service is okay! I end up having to do self check! Wish we went back to the days were service was a thing!
Its hard for me to express in words whats going on with Walmart, it seems like every time I go now something else comes up wrong and it doesnt make any sense to me to do with someplace else around the shop I would and I think Ill go back online and go someplace else because for the mistakes that Walmart is making is unreal unacceptable and theres no excuse for it, my day gets worse when I have to think about it knowing that thats really the only place close by that I can go to no that has got to change today.
Store is full of people who work there that are rude to customers. I have been to a lot of stores but none with more rude people than this store.
Long lines as usual. Someone spilled fish somewhere and entire area smelled bad. Cashier said its been like that for hours.
Had some yummy ice cream from here!
My ONLY time of the day off and I tried to get my oil changed at 4:30 on a Monday. Automotive was closed. Tried calling the main store to ask an associate if they were gonna open back up since the hours on the door said open til 7 but couldn’t even talk to anyone on the phone.
Tayna that works there in self checkout is very DISRESPECTFUL. She watched me checkout and after I was done I didnt get two feet away when she printed my order asking if I payed for the paw patrol. Why is there door greeters if they dont check it.
I get most of my household items at Walmart better prices than anyone else...
Pick is unacceptable, people do pick up for reason. A pick up time is picked out by the costumers for a reason, mine after work but your delayed 2 hours or more is crazy. If this is beyond your control then pull people from other departments to help. Dont get me started on a picked out ham, a 3lb ham when I have over 50 items in pick up, really that isnt going to feed 12+ people. Also using one bag for one item cmon really thats a waste, plastic is already bad for the environment. Do better Walmart
Why would you only have one person working in the return department. In your busy time of year management was no where to be found.Yes its a trying time for everyone on short staff but your management staff needs to be more of team player. For the employee that was back there by your self you did a excellent job. And management can learn a lot from there employee. The first two days at this location was very bad . Day one we had issues at the self check out .A employee was more worried about texting on her own phone. Day two returned the TV that my mom bought was damaged. Dont think I would come back to this location.
They stock wrong somethings, when you go to the cashier the item has a higher price and they dont want to fix it for you. They tell you that it is the price that the computer says and not where they put it up for sale with a different price.
They hardly restock items, you can go over a month before something is back on the shelves, and the shelves are always a mess. You can hardly find things because if how messy the shelves are, and theres usually always open boxes of something on the shelves.
BE CAREFULL IF YOU BUY GROCERIES ONLINE HERE THEY GAVE ME MY ORDER WITH 20$ WORTH MISSING. I PICKED UP AT NIGHT SO NOBODY COULD RESOLVE THE ISSUE.
This Walmart has the nerves to have and send one out to me these nasty dirty bottles of aspirins.
This day I went to Walmart and alliance for super long I dont know understand why very long wait.
Shelves unspoken, food on the floor, boxes the shelves broken open with contents spilled out, areas of the floors not clean, clothing thrown around and dirty, etc.Could keep going, but this store is a mess.
New to the area. Also disabled. Need dependable grocery delivery? Dont come here. Always missing items, deliveries are always incomplete. Third worst Walmart in the country, only because Steelyard Commons sets an almost unbeatable example. Needs a new staff, completely. Never answers the phone in any department
I went to walmart around 8 or 9pm. Every staff worker was pretty much hitting lunch break which was their excuse for ignoring as me a customer while I needed help finding a specific type of vacuum. Shout outs to a woman at the front named Loretta who was literally the ONLY person out of 9 workers willing to to help me.
I just had the most ridiculous experience at Walmart on Leavitt rd in Lorain. They close at 11pm. We arrived at 10:45pm to buy some paper towels. They would not let us in. They said they only had one cashier. Dont they have self service lanes? Why couldnt the 3 members of management standing outside to keep people out, hop on a register?#Walmart #thisisntover #walmartsucks
Really nice good place to go and pick up a Western Union or Walmart to Walmart MoneyGram
I had a very wonderful experience shopping at Walmart. all the staff was nice and courteous to me answered all my questions in a timely and considerable manner. everybody that I asked the question to they had to answer they didnt have to ask anybody for help to answer my question they already know it and it was the right answer cuz Im going to do a secret shoppers you know.. good job Walmart keep it up
Terrible. The staff is always so rude and not helpful. Hate shopping at walmarts
My son ordered something online and needed me to pick it up. I called 3 times and talked with people who were of no help whatsoever. Came to find out that I needed to do the pickup operation. I called but could not get hold of anyone. Had to walk in and go to customer service, which was aggravating because I cant walk well. I was one of 15 people in the line that had one person working. When it came my turn, I explained my situation. The rep went to a back room, was gone for about 2 minutes, then came out with what I needed. All of that trouble for nothing. I think they need to close this store until they get a reliable full crew. The skeleton crew is being treated like dogs, and the customers are getting terrible service.
The staff was friendly when we needed help,and while checking out. But theyve removed the stations in the store where youre able to scan an item to check the price. Since several items we picked up did not have a price tag on them,only a bar code on the sticker Zaza and no price listed on the shelf or bin,we found this missing price check station very annoying. We asked an employee about it and she said they removed them for renovations,(quite a while ago) and never put them back. This means the staff on the floor now bears the task of checking prices again if they even have a device to do so. The store was pretty busy while we were there and yet it wasnt in complete disarray. I found that to be pretty impressive.
Dont order anything on the Walmart web site. If you have to return it you may no be able to take it back to a Walmart store.
Long lines ate annoying, only two registers open! Ugh
When they remodeled the store, they moved a lot of stuff around and its hard to find things now. I needed to buy something that was locked up in a theft proof case and nobody came to help after another employee paged someone twice. The self checkouts almost never accept cash. So I had to wait in a long line for a person to check out my items. Ill just stick to Meijer down the street.
Had to redo my review. Dont come here. EVER. This is the worst Walmart. The employees are awful. If you want delivery? Dont. Order from somewhere else and tip a little higher for the distance. Way better experience for you. The dashers wait here for HOURS and ultimately give up your order after waiting so long on staff. The store is disastrous; how do your employees know where things are? I try to go in to buy 1 item and I spend hours looking for it even though the app tells me the specific location and aisle number...but guess what? Its not there. Please do not waste your time.
Great shopping store. Except didnt like the ideal almost every teller is self pay and you need a credit card. And only to teller for cash transaction.That was the only bad experience.Also they dont sanitize their shopping carts anymore were still no pandemic and theyre not wiped down that was disappointing too but besides that I really enjoyed being in this Walmart in Elyria Lorain.
Looks like theyre doing a re-model so its a bit confusing. One less star because their makeup department is too small.
I prefer shopping on the website versus going in to the store.
Nice and clean Walmart I like shopping here and its always got lots of inventory/stock of items... Usually has what I need in stock
I hate the store so much, the food is always open,theres food missing in the boxes, messy, disgusting, I saw rats too
They have the things I need most of the time but it gets more ghetto by the day.
I inquired to an associate where the location of a certain merchandise would be located. Associate was engaged in his phone and not sure where item was located. Associate stated I needed to go by that department to find someone. Asked another associate who had much attitude stated he didnt know either. With frustration i found another associate who was willing to help. Unfortunately do the remodeling of the store merchandise is harder to locate then in previous encounters knowing this the associates should be more understand and willing to assist their patrons.
Was terrible, went to return something and only one person was working in customer service and they were doing online pickup orders and returns and stood in line for 45 minutes ridiculous
It’s a clean, well stocked SUPERSTORE ! I love the place and the employees !!! I drive all the way from Wellington !!
Store was clean everything was easy to find.
It wasnt a good experience.One isle had the overhead sign that said coffee. There wasnt any coffee in that isle, only coffee was on the end cap and it was flavored coffee.We were looking for toasters.. there was no black and decker toaster in a box except the display one. We couldnt find shower liner hooks.Bread isle didnt have the brand of bread we were looking for. Yogurt was not stocked.. we will never go back to this store again.. it is a sad excuse for a store.
Operation and service at this Super Wal-mart has continued to go downhill for the past 3 years! Shame......
This Walmart Superstore had fantastic customer service. Each staff person that we ask to assist us did so by showing us the aisle and the product location. Thats not done at most Walmarts, when you ask for assistance or help to find something.This store is also clean and will stock
Originally started selling tires and the rest is history. So when I needed a new set of tires I looked online and made a possible arduous journey into a walk in the park.Great prices. They simply cant be beat and install for 15-25 dollars a tire.
Cashier was great. Very friendly. Store was clean. The delivery actually had a person working, and they had actual cashiers working and more than just one register open. First time in s very LONG LONG TIME.!!!!!
On Good Friday evening before Easter there were NO registers open to be checked out at. Not one. Every single customer was directed to a self check out station manned by one young lady. Self check out robs communities of entry level jobs. It reduces the service patrons receive from a business.The level of human interaction which elderly disabled or socially disenfranchised want need and deserve to receive when they have opportunity to shop is diminished. I asked for a manager. She came within 10 minutes.She actually told me that Walmart was closing all of their check outs within a month- that it wasnt costing jobs - that they were hiring more people to watch customers check out and bag their own groceries -which i personally felt sounded, well, ludicrous.However, the employee who was supervising the self-checkout with four lanes called me over to a traditional checkout lane then rung me up. I most certainly appreciated that. Walmart was made richer by many now unemployed business owners that were NOT allowed to open their stores during the pandemic.They will be richer yet on the backs of the the communities robbed of employment benefits due to this new policy. I gave 2 stars ONLY because although most Easter candy was gone, they still had plenty of candy in the back, also because of the thoughtful cashier who was accommodating. I dont think i will be shopping much at Walmart anymore.
Pick up it’s not cordinated was their 45 min to pick up an order that was supposed to be ready 3 hours before I arrived
Went to the subway in store the young man that waited on me was less than pleasant. I felt I was putting him out to wait on me. I was there around 12:30 and was not busy. Very poor customer service.
I have found that they are willing to take time to help you what ever it may be
The store is located in a good place. But they were lacking in some of the normal items that I usually get. Also the woman who was wiping down the carts was a little rude and unhelpful. But a store employee by the name of Brian Parker was very knowledgeable and helpful when I asked him for directions to the item i needed. He even walked to where he said to go to make sure he was correct.
The drive up line was super long and hadn’t I not paid for my grocery I wouldn’t of waited for an 1.5hoursUnorganized and never going back
Not enough staff wait time was way to long for a door dash pick up
Pick up is slow as heck. Please don’t tell me order is ready and then take 45 mins to get it out to me. Tell me to come later if my stuff isn’t ready.
This is the most disgusting, dirty, nasty store Ive ever been in. And I spent a lot of time in Mexico and Vietnam. The staff are totally checked out except for a few good employees who must hate working there. I feel like Im going to get mugged walking down the aisles. Go to Meijer instead!
I am really happy with the customer service here! The guys are friendly and helpful with everything I ask about, including tips on different cars Im considering buying 🤔
Its was Good but alot of empty shelves
If I could give this zero stars I would. Walmart just lost a long-time customer in me. Its not the employees, but management or the corporation, whomever is making the decision to change the store around completely. I understand moving things around, streamlining, but when you completely move everything around, with no rhyme or reason to how things are organized, and then you still have the old signs up, you clearly havent planned and dont have your customers in mind. It took me at least an hour to find what I needed and I didnt even get everything I needed. I would rather shop just down the street at Meijer.
Nice store but seeing more and more the loss of customer service at Walmart. The line we were in we ask if it was open and lady looked at us and said lights on isnt it. Understand that places are under staffed and over worked but sad people feel its ok to be rude.
Check-out lines are usually long. Workers check the items in your bags against your receipt before exiting the door like youre a criminal. Lots of video cameras chiming as you walk down the aisles. You have to find a worker with the correct key in order to purchase certain items, which is enormously inconvenient.
Its currently undergoing a remodel. The pharmacy has moved to the front of the store to the right of the middle set of entry doors. (Including the garden center doors)A lot of stuff is now locked up which means waiting for an employee to come unlock and retrieve items. The color scheme seems to be drab prison gray. I think Ill avoid this one until their remodel is done and perhaps beyond. This is one way to make online shopping more appealing though. Meh.
This is the 3rd time we have come to shop with our mother, who needs a motorized cart and either have to hunt one down or, like today, there were 2 near main entrance. One was not charged (very common at this store), the other was full of items. We left, went to Meijer.
Store is clean and there are employees on the floor. I was able to find help when I needed it from a polite person in less than a couple of minutes. Nice shopping experience!
Made it just in time for closing and they told me the person who unlocks the baby formula went home for the day as if they take the key with them!! Instead of retrieving the key which was at customer service , they denied me a can of baby formula for my daughter! This entire store needs to be shut down if the employees can’t do their job!
Ordered curbside pickup, went to fetch my order by calling the posted phone number. After trying to get ahold of someone for 5-10 minutes (got a recorded message that associates were busy helping others, and to leave a message) I was the only one waiting. I decided to go into the store, and pick up my order and a few more items. I was told to go back outside and call the number! I told the associate the reason for me coming into the store to get my item since no one would answer the phone. So I preceded back to outside pick up and saw an associate helping another customer and had to holler to get some help. The lady asked my last name and after another 5 minute wait, she came back out and asked my name again! Finally after much ado I received my order. Also, you have to use their app to check-in online to notify youre there to pickup. I didnt have the app on my phone, and theres no other way to check-in!Never again at the Lorain, OH store...
Cashier was very happy and polite actually made my day better just because she was so positive and complimented me
I love shopping here. Competetive prices. They also price match and the staff know their stuff. Need help finding something. They know exsactly wich direction to point you in. The new look of the store is nice as well. Everything can be easily located.
Very nice store, had what I needed.
Its so confusing now that they remodeled the store or well still remodeling the store..
This store is a mess. I have been a loyal shopper since they opened. I am finally done with it. There are items that are never there. RICE NOODLES TACO supplies and others. Early in the week they have a lot of shelf stockers . But cant keep up with the demand. Now they are remodeling. They think they are doing a good thing but they are not. Why dont some of the cooperates shop there and see what a mess it is. I am tired of the scavenger hunt just to get groceries . Will try Meijer.
Everyone is friendly and I always fund what I need at a decent price
Long wait at Returns Customer Service. Only 1 cashier. Bunch of young people working, were goofing off, while only 1 cashier behind the returns counter. Another employee yawning loudly while switching out the cash registers.. So terribly un-professional. Manager heard my comments while waiting with other patrons and made sure to tell me she was the only manager. Lorain Walmart is just going down hill. No respect for your customers.
Very good place to do grocery shopping and whatever you need.
Since they remodeled Im still having trouble finding things.
Honestly I could find most of what I wanted. However the selection in some areas were low bcuz the shelves werent fully stocked. A good shopping experience prices are ok comparing and of course the service was great. Staff was courteous. Covid protocols are being observed so wear a mask
I really liked the Walmart in Lorain, OH. I had the opportunity to go there while I was visiting my son.It was arranged nicely, was clean and had everything I was looking for.
I really cannot even express my disdain for this Walmart. First of all, it’s always a giant mess. There’s boxes and large palettes of things in most aisles. Making it very hard to walk through with a cart especially if there’s lots of other customers. There are always carts scattered all over the parking lot, I just about backed into one that was left in the middle of the parking lot. The last time I was there there wasn’t even a cart when you walked in and when I asked I was told they were waiting on someone to bring them in, and it may be awhile. While this Walmart is only a ten minute drive from my house and very convenient I will always make the drive to oberlin where it is much cleaner and more organized.
Completely understaffed . ALL SELF CHECKOUTS ARE CARD ONLY. Long lines & they constantly put LAURIE (mid aged Caucasian female with grey hair) at customer service AND THEY NEED TO REPLACE HER WITH SOMEONE WHO UNDERSTANDS THE JOB!
I really dislike ringing up my own items. I dont get paid to work there. They need more cashiers, not more self checkouts.
Bought a Birthatone ring for Grandaughter they wouldnt let me return to get right month ! Have reciept never worn ! Very disappointed!
Ridiculous return policy different than other stores even other walmarts. Learned that theyre all differently managed & make their own policies. As far as products they had poor inventory. Couldnt find what I went in there for with regard to at least 3 different products that I have easily found elsewhere. Also they have very tall shelves, so many times there are things up so high that youd have to be a giant to reach or go try to find non existent available employees
They try and keep it stocked, but so many people shop here I know it is hard to do! Overall one of the better Walmarts around! All the employees I could see were masked up properly and working hard. Keep up the good work!
The manager of the vision center was very rude to my elderly mom. For no good reason at all..My mother was very nice to her but that lady acted like Mom had the plague.. I will never use that vision center again. There was no need for that. The manager should be ashamed of herself.
Is theres one thing that I do love 💖 the most is that I dont have to go inside the store to do the groceries. Is so convenient for me and the customer service is awesome. I dont even called, I just check in my app, and boom 💥 ,the lady came outside with my groceriesThank you guys so much.
I will not be going to any Walmarts again. I refuse to do my own checking ✔out. I dont get paid to be a cashier. This change only puts good people out
A mess is what that store is. Always empty shelves.
Their Walmart+ service is incredibly slow. With it being only $2 less a month than prime. When orders are placed, you look at 24 hours or longer for delivery and 12+ hours for pickup. While I understand their might be high demand, this might be a good time to bring on extra employees to offset the high demand. Its just as bad as their checkout lines. Long lines with minimal employees. So why am I paying $12 extra a month for this service?
Workers are rude. They have attitudes. Store is a mess.
What the point of having a customer service call line if no one ever answers I was notified I had a delayed pick up and never got an update. I’ve been calling them for 20-30 straight. When someone finally picked up I got transferred and had to wait another 15min I just hanged up and canceled my order. Ridiculous
Store is clean and workers are there doing what they should be. The quality of the customers is what brings this walmart down in stars.... Rather drive a few more miles and use Oberlin Walmart because of this.
They should make the people wear the masks the rite way or make them leave
Its inconvenient that some ,shoo, most things are locked up. I do like to read the labels of , say, the facial products. Well you have to call someone to unlock it first, if you can find someone that is, then, they you feel as if youre bothering them. Im not talking by their annoyance , though some are, pardon me for you doing your job?! but, to have them stand there while, I look at everything I want, and for them to keep unlocking, and locking certain sections?!!.. its mind boggling why Walmart would do something as silly as that. If anything, Im spending LESS, due to the fact, that almost EVERYTHING! is locked now! Sorry Walmart, you used to be my shiz!
Worse customer service. Any time you try to find someone to help you can never find a worker and when you finally find someone they go to get the worker for that area and no one ever shows up. Cashiers are the worst. This new Walmart set up is horrible. This will be my last visit.
I was trying to look for a roasting pan that I have found online at the Walmart website went to the store to get one not only I wasted my time and my gas because it wasnt even there but the manager of the department store was not only disrespectful and rude but she was unhelpful
Even though they did a remodel it seems to be going down hill.
Store was busy but cashiers were moving well so there was no long delays at checkout. Found everything I was looking for. A very good trip.
I know people who work there. Their staff was wonderful. The only problem I had was the customers have totally forgotten we are in a pandemic and they totally forgot to stay 6 ft apart.
Store is a mess. They could do a more orderly job of remodeling. Could not find products I was looking for. Amazon has them...at a better price!
Wal-Mart is always changing and going through some type of management change and can be frustrating for customers and employees
They bounced back fairly quick after the holiday season tore it down. Things were in order and easy to find. I had a problem with their scan and go feature. It wouldnt notice me in the store on the website. Other than that inconvenience it was a good experience.
Most of the staff is friendly and helpful but once in awhile you’ll catch someone on a bad day. But you’ll have that anywhere. My main reason for the 3 stars is the way the store is in shambles every time I go there. I can’t tell you how many Walmart’s I’ve been to yet this one always has racks of clothes tattered and thrown wherever. Same with the food and other stuff there. Somethings is always where it shouldn’t be.
Place is getto everything on the shelves is usually laying on the floor or scattered everywhere the place is dirty I will literally drive 20 minutes out of my way just to go to a different Walmart.
Clean, organized and overall always well stocked. The staff is constantly cleaning and make sure you can find what you need. One of the better locations near me and I frequent the location often. 10/10 highly recommend!
No wait to get in and found freshly made or delivered sub sandwiches. Was busy but ok. Produce was very good. Got everything I need and just looked around a while. Very good selection of clothes. Wish I could get the clearance items but not my size.
Had a great experience this evening at Walmart from start to finish. Everyone of the Walmart associates greeted me with a smile, and excellent customer service, and the selection in the produce department is WOW phenomenal! Tonya D. (one of my favorites) is always so nice and helpful at the express check-out is a shining star ✨🌟
0-10 stars do not recommend that garbage
Im not liking the new set up on the grocery side of the store especially by the drinks and chips .. There isnt enough room for more then one direction so your chances of playing bumper carts is pretty much 100%
Went her with my sister. Staff are not friendly here. Im handicapped and was riding a scooter. Went into a self check out. One of the workers said there are to many people in the area and made my sister leave. I get there trying to be safe because of the covid, but I needed here help checking out. I tried explaining this to the worker. She said I dont care and still made her leave. I struggled bagging all my stuff and felt rushed. Will never go back to this Walmart again. Everytime I go here its a bad experience. Ill stick to driving a little farther to go to the Walmart in Avon.
They try. Its Walmart, its in Lorain. You cant expect much.They should bring back the 24/7 this winter so the junkies have a warm place to stay at night again.
Never seen a box store take two plus months to make over most departments! Mass confusion for wokers and customers. Low stock and or no stock of many popular items. Long waits at check out too!
The greeter did not tell me where to go...she led me to where I could get my perfume. It was under lock and key so another assistant came to unlock the shelf...then she carried my perfume to the check out counter and gave it to the cashier because there were 3 customers in front of me. When I asked the woman why she was taking my perfume to the counter for me, she said: We are having more stealing these days. Wow...this was the first time in my life this ever happened to me. Wow.
If my closet bank location were not in that Walmart, I would never go in that store....its always a mess...there are never enough cashiers or self checkout available and the clientele after 8pm you take your life into your own hands going in there!
Not stock. Shelves were empty. Had to order online
Ordered 1 hour photos on 10/6. Got an email that they were delayed. Got another email that they were ready for pickup, drove there to pick up, was told when I got there that they werent ready, the store had no ink to print them, and it would be 2-3 WEEKS! Why was I even able to order them then. Walmart used to be a great store a decade or so ago, but it is the dregs now. Will not be at all surprised to see them go the way of Sears and others: management is horrible, website is useless, stores are messy and stock is often low, and online ordering a disaster.
Had no problem returning a vaccume cleaner I couldnt get back in the box. The young lady that waited on me was very pleasant and processed me very fast.
Worst Walmart Ive ever been to. Ill drive the extra 15-20 minutes to Oberlin or Elyria just to avoid it. From products being out of stock, to employees pretending not to speak English (later heard them speaking to fellow employees in English just fine), to overfilling my vehicles oil 2 oil changes in a row... its just not worth the hassle.
New exterior, very crowded. Still good
Bathrooms were dirty, and staff was rude. Some staff were not wearing effective masks. The only time we had good customer service was when we asked to buy some switch games.
I used to love going to this store, but even though they did purchase a few new scooters for disabled it seems there just are never any available or they are broken or not charged. Most employees on the other hand seem to be very polite and helpful with the exception of a couple who seem to be angry all the time.
Recently tried their delivery...paid extra for delivery within 2 hrs. 2 hrs went by nothing....unable to contact store no 9ne picks up....but they charged my account
Whatthe itemhis particular Wal-Mart is awful. I chose to buy a couple of items online and pick them up at the store. Basically NO instruction was given on where to go. I followed the signs, sat for 5 minutes just to be told I had to go in to Customer Service which is located at the end of the store OPPOSITE of the only set of open doors. I didnt even want to go into the store, I am disabled and was having a bad day. The screen to check in for your stuff was not being used due to covid but no instruction given on what to do next. Stood in line for customer service. All in all a bad experience. Oh and you have to enter the store through a gate that has a bizzer that goes off when it is opened to cut down on theft I guess. I wont be going back to this Wal-Mart again. It was the only one nearby that had the item I wanted.
I went to take advantage of the pickup today. Wonderful surprise. I was treated like a VIP. The gentleman,Don, is very professional. It was such a treat to shop at this store. Stay save everyone. (. I received a survey request but for some reason it does not work on my phone). Just wanted to let you know : YOU MADE MY DAY!!!!!
Always a great place to shop
Its Walmart. But the one in Lorain is awful. Merchandise is all over the place on the floor its just a mess. Went in looking for one thing specific saw they didnt have it and left,probably wont go back.
Since they are redecorating, its hard to find the items you want knowing where they were before .. but I love Wal-Mart so Im still gonna keep on shopping
I gave them a 3 bc of the access to the store. Im sure that the city of Elyria is the main reason why that access road isnt open. Still, they are the main reason that area is sooo busy.
They are remodeling the lorain ohio store and its awful!!! Aisles barely fit 1 cart down them and can hardly turn your cart around! There is no flow to the lay out! Used to shop around but no longer. Get my items and get out!
The rudest bunch of female employees I have ever dealt with. Standing talking and doing nothing I asked for help and got the most hateful look and talked down to me like I was human waste. Then we wanted to exchange a propane tank, should have known better we had to wait for 30 min. No one showed, so I had to go in and get my money back. Why are you cramming everyone through 1 exit. No one stays 6ft away from you. I had some guy stand right next to me almost touching me I asked him to move away and he got closer. I spend thousands of dollars at Wal-Mart every year and I will not put myself through that ever again!!!
Its Walmart...last resort for a simple item. Im sure the Chinese military sends thier thanks to me for helping to fund them. Saw a few freaks to boot.
Such terrible awful customer service. I called to find out if they had an item I got transferred from department to department and the phone would just ring and ring and then I would get hung up on. Finally I just decided to go 20 minutes out of the way to go up there and I went through two employees who were absolutely clueless and one of them didnt even speak English or understand. Then I saw 3 employees standing and talking. I stood there right next to them with no acknowledgement until I had to say something. Staff just seems oblivious and clueless.
We went during busy time.. couldnt hardly move down aisles.. but weekend are busiest times
Always out of stock. Employees are really hard to track down when you need something. Most of the time theyre just lingering around the help center, associates are almost always never stocking areas that actually need it
Self check out was the only registers open and only on the one side of store. The line waiting to check out was well over 35 customers deep. Store is filthy. Had it not been that the grand kids needed diapers I would have waited until morning when Target opens.
Getting more expensive than they were
Store always looks dirty. Cashiers are never happy. Always complaining about how badly they are treated. Shelves are only partially filled and never with any name brands. Cant wait for meters to open
I know it was 20 minutes almost 30 to close and I ran in so I could buy glucose test strips because I can’t keep my sugar up and the employees refused to let me in to buy some but let someone else in to buy coffee a minute before me never shopping here again even after I told them that’s all I needed and my husband just got off work
This store is awesome. Its well stocked in every dept. Has nice selection of adult & kids clothes. I think its bigger & better because it has the rival, new Mejier store close by.
Very rude staff! Her name is Alesha, works at Online Pick Up/Returns department. I wish I can explain the whole story in here, I just called Walmart Corporate and complained about her. Talked to the manager, she just shrugged it off, didnt even listen to me. Looks like they are used to customers complaining about their rude staff. Most staff from Walmart Lorain branch are rude, unfriendly and unhelpful, totally different compare to Meijer and Giant Eagle. Id rather pay more to get my groceries in Meijer than going back to Walmart Lorain.
Long lines and cashiers just want to go home.
I love Walmart I shop there twice a month every month the Walmart on leavitt road I call it my One stop shopping everything I need from food clothing household pharmacist customer service Walmart is the best store I ever shopped in my life keep up the good work
This place is a true super center with so many departments. The only thing the store lacks is an automotive repair shop/tire department and a self-service gasoline area.I appreciate the convenience of such a large store.Im not a fan of their new line of plus size womens clothing, but it is otherwise a very useful store.
This was the dirtiest most unorganized walmart I have ever seen. I would not be back if you paid me
I actually have a nice thing to say about this place...I went in for an air conditioner there this evening...Benny? I believe was his name was very helpful, and while usually when I use self check out (I get it) the over seeing cashier is rude....short little woman with a short hair cut ..( I am there 3 to 4 times a week) the woman that was working it tonight, Thursday evening around 10 pm was pleasant, nice, helpful...she deserves a raise! Was so very kind, as I said the woman that usually works that area during the day has alwways been rude to me...so kudos to your staff tonight!
Possibly the least helpful sporting goods department
I would rather shop at stores where products are sourced locally and better quality control. Lines are always long. Expired products several time in dairy department and bread items were moldy still on shelf to be sold. If you need help with a specialty department like paint or sporting goods, you will have to push their call button twenty times before someone comes.
The greeters at this store always seem more friendly then other walmarts. I walk in and get greeted with a smile and a happy good morning and leaves me walking into and out the store with a smile on my face
Since I was unfamiliar with this particular Walmart I do not feel I can adequately give a good review. What I can say is I found it difficult in finding the products I was looking for.
My husband was in the walmart store hust to pick up an order that consist of one roll of yarn. It took him 30 mins of waiting in a line with the corina virus growing rapidly. Employees dont wear their mask or they wear it below their noses.
This store is unorganized, cluttered, and dirty. The employees seem unmotivated. Checking out is worse than going to the BMV.
I like shopping there on leavitt rd but I dont like is the self check out are cards only they dont take cash anymore and I liked going through self check out when the other lines were so packed it took two hours just to go through the cashier line
This is not a working mans store! If you like being profiled and followed around by security this is your store!! Easter Sunday and I can’t get help then being followed around by security! Wow!! I never come to this store because of the disarray. Maybe it was the West Virginia hat or the dirty boots? Stay clear if you do more work before 6am than they do all day!
There are a lot of updates going on. So its really hard to find certain products... and no signs up to help out. But Im anxious to see the new layout once its completed.
I would give the employees 5 stars. They are really friendly and helpful. But, every line in any Walmart Ive ever been in goes incredibly slow. Cant figure that out. Unless its the customers. But, the employees deserve a good raise.
Where do I start? Its Walmart so during the day its typically a nightmare. On a few occasions I used their Money Services Department to cash my VA travel reimbursements. The 1st time I had 3 different checks to cash. The lady helping me said, oh sometimes this machine will deny your checks, especially if you have more than one. And sure enough after one check, the other two were denied. I mean come on already theyre checks from the treasury department! I was so angry. I asked why were they denied and she said oh call the number on the receipt to find out. Psshh whatever! They need to get some better equipment already! Its 2020!!!!
Good experience. I was able to find most everything I needed. Something I needed I could only purchase online. Friendly and pleasant worker In the health and beauty department helped me find something similar to what I needed.
No customers service! Made me wait in a long cashier line, would not open another register. Suggested that I use self check out. I do not work there! Nor do I want to.
Ive always loved Walmart for there variety. And the I had today his name was Angel kind of hard not to forget that Maine standing in line 15 minutes worth the wait. Immediately he apologized. I reassured him I knew it wasnt his fault. I had actually even tried to call the store while I was standing in line to get him more help since he was the only cashier working tonight. I dont see how it could be acceptable for any Walmart to only have one cashier with no backup to help when the line starts to have over 7 people. Anyone with eyes could see the need for help. Like I said I love Walmart but they need to get their Management in order so they dont have one person working like a slave all night. Nor does anyone appreciate having to wait in line for 20 minutes.
I mean service is good, people are a little creepy but thats okay because the store itself is good. They had this weird booth where you could get free stuff. This worker went around giving us the tickets. They where giving away flat irons and other salon packages which is cool.
Theyre constantly reorganizing, theyre out of stock a Lot, no cashiers anymore. Still a good store for staples.
Currently under renovation. I find that it is hit or miss on items. While they have a wide variety of some items, the shelves are empty on others. Ive been surprised by the items they do have.
I and my family loves Walmart.try to go there 3 times A Week. Love that store.. got our grandson a bike for his birthday party may 1 is him birthday. Hes going to be 4 put oh my he looks like hes 5_6 hes a great boy.. So handsome. Thats our boy.
I had no help from Walmart in loading 20 bags of mulch after I bought. Im an older women with a bad knee. I would think you would have someone loading like Lowes. Will not be getting any gardening stuff from you.
One of the most important things that I look for is at the store as well stocked in this one was. Store was clean well maintained. Parking lot was in order no shopping carts all over the place clean. Restrooms were clean and well maintained. Lines were very short register very well staff. And the store has self-service check outs. As always in Walmart it is hard to find staffing in the regular parts of the store other than at the jewelry counter and Sporting Goods.
Im complaining about an employee by the name of Josh I feel he shouldn’t work anywhere with his disgusting attitude I went to ask him where the light section was at and with attitude he said “You would know if you used your head and read the signs” I called him out on it and go into an argument. I tried requesting the manager but wasn’t there.
Ive been to 3 different Walmart Stores, Chestnut Commons, Oberlin, and Lorain and not one of them was stocked or had the cat food I was after. And not a special cat food either, just Purina Indoor Complete. I am sick and tired of Walmart not being stocked with the items I want. I can hardly wait for the new Meijers to open near us. Definitely need a different place to shop.
My Second Home 🏡💕Service was Good.
Not enough cashiers on some of the foods been moved around and dont carry it all the same Im too used to have to go to the other store to finish completing my meals to buy the seasonings and stuff
The Server was excellent and she was very personable. Well definitely go back to Dennys.
Brought a game a few months back, only to come home and see duct tape replacing the game cartridge. We took it up to customer service and got accused of stealing, and they refused a refund. Most expensive piece of tape ever: $54.00
This visit to Walmarts was terrible they closed all the registers and told everybody to go the self-service checkout because they were not open it another register which I thought was terrible if I could no stars
This time was disappointing. They said they were running behind which isnt a problem. But sitting outside waiting for 20 minutes is. Please manage time more efficiently? That may look like not as many orders filled per hour. Make the customers the priority, not online sales
Never order online delivery, horrible horrible service... worst Ive ever had Ill never ever order online with this Walmart again, they never even showed up to the house, come to find out the driver decided to turn around and take the food back and they had issues finding someone else to deliver it, complete bull.
This is the worst Walmart I have ever been in. There was no sanitizer or wipes available for the carts. No hand sanitizer for customers. There was water and toilet paper all over the womens bathroom floor. Someone put a wet floor sign up, but it was obviously not cleaned. The aisles are completely disorganized and there where multiple workers loitering in aisles talking, but didnt appear to be doing much if any work. Many of the aisle had large sections of empty shelves. Clothes laying on the ground in the clothing department.
Took my dad to get a few things, Employees were very rude today, wont be going back . Willing to spend a little more and get better customer service.
Employees either stocking shelves or shopping for online orders are constantly making aisles impassable. Im patient and they test my good nature.
They need to open more check-outs. Its all about customer service. I will not use the self check outs .
40 minutes in Photo because they couldn’t find our order, asked if we had accidentally placed it at another store so I brought up the email showing it was Lorain but by that point had went to help another customer which wasted another 20 minutes. Rico, the department manager, seems like a nice guy but needs to take some pride and effort in his work. The cell phone guy came over to help him because he couldn’t keep up.I only needed 5 pictures and ended up leaving rather than spend all day waiting on an incompetent department manager with no respect for customers time
This Walmart is huge! It carries food items that I cant always find at other stores, even other Walmarts. I needed gluten-free and vegetarian items, and I found a large variety. The store is neat and clean, and the produce looks nice and fresh. The store associates were nice and very helpful.
This is by far the worst Walmart I have ever been to in my life. It gives me anxiety attacks. Some of the staff is great is the only positive. They are just so under-staffed, never stocked well (I ALWAYS have to ask for associates to get me things in the back if I can find one), quality of food is not great especially produce, lines at check out are RIDICULOUS (you should never have lines that long at a place of business), and it is always so crowded that the people that come into that store just bump into you and are rude. GO TO ANOTHER STORE IF YOU CAN!
Lots of damaged boxes today on many goods. Now they let vendors in the aisles to sell electricity and they call out to you to get you to stop. Plus they keep talking to you when it is clear you do not want to speak to them. At least the checkout was decent today.
Very low in summer merchandise. Sales people were nice, apologized for low stock. I want a bathing suit and a pool lounge chair in July, not February! And I dont want winter gloves in August!
Ever since they rearranged, Im a little confused. But it looks nice. The store is always clean and shelves are stocked. When I do go to the clothes section, its a nice updated selection but so hard to find plain black leggings.
Deborah the support manager is not a friendly old lady she ended up calling the secret security guards on me to escort me out of the Store Dyke looking lady comes up to me wearing tank tops no mask within 6 foot from me breaking all the Covid regulations trying to escort me after my transaction out of the store I’ll because their cashiers are double scanning items and properly trained as what I was told by the assistant it was there with Deborah
Very disappointed in whatever they are doing because theyre removing to many items that people actually buy and use
Not the cleanest store around and the employees are very rude!! Not many options in this area to shop though, unfortunately. All I know is that I cannot wait for Meijer to open!! Theyre going to give Wally world a run for their business! Employees there are SO helpful and the place is CLEAN!!
Total reviews rating 3.7
199 Reviews for Walmart Supercenter 2023:
Review №1
2022-03-15Shelves were fairly stock on this visit compared to past visits. Glad to see more shelves full. The check out guy was fast, placed my items very well, frozen/cold foods in a separate bag, dog food all placed in a single bag. A much better shopping experience than some before.
Review №2
2022-06-20Your employees are so rude! Management ain’t no better! They do a lot of eye rolling at the customers. When you do get decent ones you run them off! I heard one of the boss yell at one of the other employees and he wasn’t even in the wrong he was doing his Job. Yes I was observing. He wasn’t even team lead. And I know this for a fact! I felt bad for the kid. You have no respect for any of the employees talk to them like they’re a human being not trash!
Review №3
2022-05-29Largest Walmart Ive been in, Could have been a great experience if employees would have actually straightened up the Shoes and had them in the right place ! Most employees seemed to want to be anywhere else as well as did the Shoppers ! I think this is a catch 21 situation so employees greet customers cheerfully and customers dont take your moods out on well everyone ! Lets all try to make this a great place to work and shop !You can use this text as well as my name !
Review №4
2022-04-29The staff here is sub par at best. everyone is always playing on their phones and they do not acknowledge you. if you have the nerve to ask for help be prepared to wait for that too because they have to keep passing the buck til they can find someone who will eventually come half help you. I do my best to avoid this store if I can help it. I will go 20 more mins out of my way to a different store because this one is so bad.
Review №5
2022-06-06Poor serviceI went there today and my bill was a bit higher than what I expected. Checked my receipt and noticed that I was overcharged by 12$ for items I didn’t buy. Tried calling the store 4 times and it just rings. Is there no one at customer service? Are they all filling out instacart orders? Unbelievable. What’s the point of having customer service, when there’s no one to pick up a phone that has been ringing for 5 minutes- yes, that’s how long I was on the line waiting each time I called.
Review №6
2022-04-15Was looking for an item at walmart.com and found the item. I screen shot the item with price and isle number. When I went to the store 2 days later the price had almost doubled. Spoke to manager he said they dont honor screen shots cause I could have made it up??? I showed him the details of photo where it had date and time of screen shot, he said I could have screen shot the screen shot. Nothing like accusing your customer of something they dont even know how to do. Way to go walmart you lost 2 customers. By the way I returned the jugs that you overcharged me for. Ill shop elsewhere
Review №7
2022-01-11Great! Except 1 thing that is... They need to make sure theyre always stocked up with sanitizing wipes for the carts. Theyve been out the past few times Ive gone shopping there. And I dont think the cart people even spray them down. Ive never seen anyone do/doing it. So i say... WALMART GET IT TOGETHER!!!
Review №8
2022-06-06The only thing that needs fixed is the app cause when you pull up theres 25 pickup spots. but only goes up to 1-15 on the app when you check in. So it needs updated.
Review №9
2022-01-25Were store experience ever they do not answer their phones. Even if you call corporate, they wont try to call the store because they know their own store will not answer. Which is very sad to me. I asked for an exchange on the ink because they had some kind of malfunction. Instead they gave me a refund, which I did not ask for. She told me the barcode that she sent me I could take to the store and scan it and get my new ink. When I got to the store the lady informed me that that was not a code to replace my ink it was a refund instead. Walmart is the worst store ever they do not answer the phones in any department. I dont recommend them at all. And Ive been using them for years and Im about to stop.
Review №10
2022-03-20Dont even bother with curbside pickup!! We made a order (several times now) and we never get all of our items! We called (very hard to get through) and told the lady we didnt receive four items that we paid for and she said,how do I know you didnt receive the items and are just saying you didnt ( literally the first question out of her mouth)? Rude as can be to accuse the customer of lying, when theyre calling to ask if a bag was accidentally left. I think the professional response would have been. I can search the skew and see if its in the store still, Im sure they scan the items! Never in my life would I expect such horrible customer service!!!