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Volvo Cars Cincinnati in Cincinnati
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Location on the map
Cincinnati, Hamilton County, Ohio, US
Payments
Phone: +1 513-271-4300
Site: https://www.volvocarscincinnati....
Site: https://www.volvocarscincinnati....
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–6PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (171)
We drove approximately 90 minutes one way to the dealership. Our salesman Rick and the rest of the staff did an excellent job. We did the negotiating over the phone and when we arrived the car was ready and exactly what was promised. Without any reservations, I would recommend Volvo and this dealership. Ask for Rick, he will take great care of you. Also would like to give a shout-out to Miranda the tech guru! Thanks again to you all for a great buying experience.
I love my new Volvo. The car has really improved from three years ago. Very high-tech. My sales man Rick was amazing. Very patient with me through the whole process.
I highly recommend Rick at Volvo. He made the process of buying a car quick and easy! He was there to answer all questions at any time of day. Looked at a Volvo one day, and came back the next day to buy! They were very friendly and knew all the ins and outs of the vehicles. Left with my dream car!
Rick Scherer is the best. He made car buying very easy. His knowledge of his product, his timeliness in answering endless questions was so helpful I just purchased this car today but look forward to my next experience with Rick. Five stars to this guy! The dealership was helpful in all aspects too
Rick was an absolute pleasure to deal. Very professional and made us feel at ease with no high pressure sales tactics. He suggested the Volvo Subscription program to bridge the gap from selling our vehicle until the new one arrives. Definitely recommend anyone interested in a vehicle at Volvo Cincinnati to contact Rick Scherer!
We had a really good experience with this dealership. They were responsive to our communication request through Cargurus. The sales associate, Rick, was very helpful, knowledgeable and responsive. We were purchasing from out of state and he did a nice job relaying all vehicle positives and possible negatives before making the drive. Payment and pick up was smooth. We really enjoyed the vehicle feature walk through that we received. Overall a really great buying experience. No surprises.
Talk to Rick Scherer!!! Whether you’re in the market for a Volvo, Porsche, Maserati, etc., you need to head to Volvo Cincinnati East in Mariemont and see Rick. I went in looking for a specific car and Rick had it. There was no haggling, he was very professional and never pressured me. Rick knew exactly where I needed to be on my purchase price and he made it happen. I made my purchase within 24 hours because of Rick (and the car of course), but I can say I will be buying my next car from Rick and many more after that. I consider Rick a friend and would recommend him to everyone I know!
This is my second Volvo. Rick and the delivery team were nothing short of outstanding. The sale process was flawless and the delivery review superb. Given I haven’t purchased a vehicle in some time, there was a lot to learn about the XC60. Rick, and the team, made sure I was totally comfortable before we drove away. The only bad part, my wife wants one now.
From the day of purchase to picking up our XC 60, the entire process was enjoyable and fun! Our salesman, Rick, was attentive and knowledgable, and patient with all of our questions as we entered the world of electric/hybrid cars. We didnt feel any pressure, we werent rushed, and he responded promptly when we needed anything. We highly recommend Rick and Volvo experience!
We bought an XC60 T8 Recharge a couple of months ago and had a great experience with Kenny. Kenny helped us find and secure the car we wanted. The process was smooth with no hidden fees or silly stuff. Kenny was down to earth, trustworthy, and was easy to work with.
Rick was beyond amazing throughout the entire process even being states away! I would highly recommend him for all of your car buying needs. This dealership takes amazing care of their customers! If I could put more than 5 stars I would :)
Absolutely the best car buying experience I’ve had. Rick was incredibly helpful throughout the process. He answered all of my questions by text before we even got there. Once we arrived, we were back out the door with the car in 45 min. The car is exactly what I wanted.
BEWARE! Don’t waste your time like me. Go to any another dealer. Long story short…. Don’t trust Rick or the sales team when they quote a price and you put money down on a car that’s arriving in the future.We put money down on a XC90 and believed we had secured a deal and agreed to finances. Rick quoted in writing $1045 per month all taxes and fees included.Waited 3 months for the car to arrive (we picked a prebuilt from their ship lost - nothing custom). Once the car arrived THEY RAISED THE PRICE 30% FROM THE ORIGINAL DEAL!!!!To makes matters even worse…. I was still interested in buying the car since my wife liked it, but the sales manager released the car while I was traveling and unable to come in.Looking for a limited build Porsche GT4 or other hard to find high end sports car? Don’t shop here cause you’ll never get one. These cars are released to dealers based on volume of sales and this is not a high volume dealer.Do yourself a favor and buy a car anywhere else.
I just brought home my new XC60 (my 2nd XC60) and I love it. This process was literally the easiest I have ever had in getting a new car. Rick was simply amazing. He answered all of our question, even responded to my text messages early and late in the day, and made us feel like we were his only customer (perfect sales / customer service delivery). My husband and I really appreciated all Rick did for us - and we have our 2nd awesome Volvo. Rick and Volvo of Cincinnati have our loyalty.
After months of searching for the perfect car, I landed on a Volvo XC60. From initial contact, test drive, and all the way through the purchase process, Rick was absolutely phenomenal to work with! I couldn’t recommend Volvo Cincinnati East and Rick enough!
Rick was very friendly and helpful! Definitely will be back for our next car. Highly recommend reaching out to him for a pressure-free easy and helpful car buying experience
I dont know why this place has so many 5 star reviews.Speaking specifically of the service department, this dealership is subpar at best. I took my Volvo to get an assessment of if a roof glass defect was covered under warranty. Immediately upon pulling in, I was told no, that it was a rock, etc. The guy got up ony car and chipped off some glass, worsening the crack feathering. I waited for a while, then they told me that they made a determination it was a rock but could offer no rational or documentation.While waiting, I overheard the service desk people giving the runaround to other customers over the phone. I suspect that this service department is incentivized to say no/not be helpful.As this is the only Volvo service center within many miles, I strongly suggest not getting a Volvo and choosing a different brand of car. The cars are great but service options are very bad.
I dealt with Rick Scherer who was very helpful and knowledgeable! Jim Martin explained all of the warranty options and I received a great price for my trade, I love my new Volvo XC60!
Highly recommend Volvo in Cincinnati. Rick was fantastic! He, along with the rest of the staff, made the process very easy and was incredibly efficient. My XC40 is lovely!
Rick was amazing! I texted him about a car and he got me in right away and was so flexible with me. He held the car for me while I figured things out and was just overall so so friendly!!! The process was tooooo easy!!! Thanks again!! I will definitely be back in the future!
Rick was great walking me through the Subscription service and the details on the XC40. Had to hold off on my initial lease due to work move, but will definitely hit them back when I’m back in town!
Rick was great to work with, from beginning to end he was able to answer all of our questions. Made buying a car really easy.
Worked with Rick Scherer on purchasing xc60 recharge with my friend who also bought xc60. Rick was easy to work with and made the transaction smooth and easy.
I reserved my review until I had experienced the service on more than one occasion. I have a Volvo XC40 recharge that had three complete power train failures. It was brought to Volvo east on each occasion.My experience with the service team is that they are very nice and pleasant. However, they are either understaffed or over worked.Multiple calls to update me on the car were unanswered.Messages left to answer specific issues were unanswered.My car was towed three time to Volvo East. They never called and acknowledged the car was on the lot. A promised phone call at 9 AM never occurred and a call to them at 1PM was acknowledged with an apology of ,we are busy.I have never been able to reach the service desk on the first call.Considering this is a brand new car that has been in for service four times and three power failures, one would assume they would be more than helpful.I can only say that service at Volvo East is a continuing level of frustration due to lack of response, no loaners, prolonged waiting when the car is not ready, and a failure to fix issues.
We had an excellent buying experience at Volvo Cars Cincinnati. Our sales person Dave was knowledgable and forthright throughout the process - which was much appreciated. We made sure to buy our new Volvo here in large part because of the reliable and honest service we receive for our other car there and we were not disappointed.
Went to Volvo Cincinnati to look at a new XC90. Was greeted by Rick who helped us through the whole process from browsing the available selection to driving our new car off the lot. Rick was friendly, professional, and efficient, making this one of the most positive car buying experiences that we have ever had. Highly recommend asking for Rick if you are looking for a Volvo in the Cincinnati area!
Great experience leasing a new Volvo XC90 from Volvo of Cincinnati. Rick was terrific from our first interaction until I drove off the lot. I hope the great customer service continues!
I can not say enough about the kind, professional service that I received from salesperson, Rick, for my new car. He is a five star salesperson that answered all my questions and needs from the minute I met him. I look forward to continuing my routine services with your dealership due to Rick’s A+ Knowledge and communication with me! I would highly recommend him to anyone that needs a new car!!!!
Rick did an amazing job getting me into a new Volvo in less than a week. He spent the extra time to show me different features and colors of different Volvo cars. His customer service is exceptional. Look forward to working with him in the future!
We are a loyal volvo family and was interested in a new XC90. Our salesperson, Rick, created a great deal over email for us. We were able to sign and drive! Rick made the buying experience super simple and we love our new SUV.
Rick Scherer was wonderful to work with! We drove 2 hours to purchase a car they just received on the lot. He was honest, quick to respond, made the purchasing experience super easy, and easy to talk to! Highly recommend Rick!
My car was unfortunately hit by another car while it was parked and was totaled recently. Buying a car during this pandemic and chip shortage has been a nightmare. That was until I found Rick here. Most of the transactions were done via text messages and emails and the process was seamless I love my new Volvo! Thanks Rick!.
This was my first time purchasing a Volvo. I ended up getting the XC60 and it is a beautiful SUV, I was stunned by it. I have owned other luxury brands in the past and they do not compare to this. I worked with Rick Scherer and he was absolutely the very best! I can’t say enough good things about him. I have never had an experience like this at a car dealer- everything was smooth, easy and everyone was not only helpful, but also very nice. I never once felt pressured, but I felt supported in my car buying journey. I felt confident in my purchase and will be going back and recommending it to everyone in the market for a car to give Rick a call. He is the perfect example of what customer service and sales should be. He instantly connected with me, listened and it was as if he knew exactly what I not only wanted, but needed and he made it happen. I am so happy with my purchase. In the past I have felt like you go into a dealer ready to negotiate and you feel like it is you versus the dealer. Here I felt as if we were working together as a team to make things as easy as possible and to make this purchase the best experience and Rick certainly accomplished that. He is genuine and knowledgeable and I will never be able to say enough good things about him and the dealership. Their actions speak louder than my words will ever be able to. I am so proud of my new SUV and so very happy to have purchased from a group of people that I feel confident and comfortable with. Thank you for everything!
I had my car serviced yesterday and was treated with amazing customer service immediately!!! Throughout the time I was waiting, I kept receiving updates and was given 100% honesty since I stepped in. The amazing person I had the pleasure of working with was Ron. He exceeded my expectations and this man deserves to be absolutely treasured at this company. There were some complications along the way with my car but they absolutely came through and got my car fixed. Thank you for everything yesterday, Ron if you see this I appreciate you more than you’ll ever know. The world needs more people like you! Thank you Volvo!!!
Quick and friendly service from Rick Scherer, Kenny, James and the entire team at Volvo Cars East. Via a quick phone call with Rick I explained my needs and we worked out a plan for me to pick up a 2022 Volvo XC40. Rick was quick to reply to questions, facilitated a super-easy pickup, and even followed up right after. This is my third Volvo but my first time at this dealership. I’ll definitely be back and look forward to working with the entire team.
Wow. I don’t typically write reviews but I was so impressed with my experience with Rick Scherer and Devon White I was inspired to share here. Rick was incredibly responsive and worked to really educate me about the different trims remotely since I’m located in Dayton, while I met Devon in person for a test drive and he too was incredibly knowledgeable. Both took a no pressure approach, which I particularly appreciated. I asked them to come to the table with their best offer because I wasn’t Interested in haggling, and I really feel like they listened. I just purchased my first Volvo and it was seamless and quick. I could have stayed and chatted with Devon for hours! I highly recommend both Rick and Devon if you are in the market for a new Volvo. I was impressed with the entire dealership, the staff, and managers - they have the largest selection of Volvo’s in the area snd the ease of doing business is unmatched in my experience.
Rick Scherer and Devon White are amazing. Rick is a very professional salesman and Devon great at explaining all the amazing features on my Volvo. Great dealership—will recommend these men to all!! Love the car-wish I had gotten one sooner. Dr. Kris Scordo
My wife and I had a FIRST CLASS experience purchasing our new vehicle at Volvo Cincinnati. The entire staff was a pleasure to work with and Rick was extremely knowledgeable and patient with us as we made our purchase decision. The focus on customer service is evident throughout the dealership and were looking forward to working with the group in the future.
I was so nervous to go to a dealership… I’d had such bad experiences with purchasing my other vehicles in the past from other companies… Rick Scherer was amazing! I felt super comfortable making the decisions that I made and I left with a new v60 that I’m in love with. Rick is my go to from here on out and so is Volvo!! Thank you Rick!! Great customer service and I left feeling heard and really enjoyed the experience!
Rick Scherer, salesperson, was very professional - friendly, knowledgeable, thorough, transparent, and navigated through the entire process smoothly. I would buy another car from Rick! and will recommend him and the dealer to others.
Great buying experience at Volvo Cincinnati! Rick was very knowledgeable and helped me find the right vehicle to fit my needs.
Was on the hunt for a very specific used Volvo model, color and interior with low miles and priced right in very good condition. Rick found the car, walked through the sale every step with me in Illinois and he in Ohio. Shipped the car it arrived and is perfect! Highly recommend Rick at Volvo Cincinnati!
We really appreciated working with Volvo Cincinnati—we took advantage of the Care by Volvo program and were fortunate enough to pick up the car from this dealership. Kenny provided great service and explained all the functionalities of the car—and even helped us understand the differences between our current Volvo. This was our second experience working with Volvo Cincinnati and I’m sure we will work with them again in the future. Appreciated all the great service!
I worked with Devon on buying a certified used xc60. I have nothing but positive things to say about how attentive he was throughout the sales process. He was patient with us and flexible. He spoke to us with respect. I never felt pressured or rushed to make a purchase. When we did finally decide on a car he went above and beyond on delivery and made use feel really special. The car was impeccably detailed and we are very happy with it.
The experience of my first ever visit to Volvo service center wasnt what I had expected.#1, I requested a loaner car in advance but when I was there, the staff there could not get me one. Althought I have a full coverage through Geico, the staff mentioned that I cant get a loaner if I have a Geico insurance. I was really shocked to learn this because all my previous cars like Audi, BMW, Benz, etc. I had no issues with Geico getting a loaner. This was very disappointing. I am worried that if I ever have an issue with my brand new 2021 volvo xc90 and I cant get a loaner due to my insurance, I dont know what I need to do.#2, when the service was completed, the staff at the desk called my name and handled over my key. I went outside to see my car and noticed that your service center didnt provide a car wash. I mean, this too, I personally never experienced from other car brands/service centers so this was very disappointing. I went back inside and ask the staff about it and he indicated if I want a car wash, I need to wait 30mins to an hour. Why didnt he put it through when I first got there so that it will be washed right after the service was done.#3, I bought this brand new volvo xc90 giving that you had a volvo location in West Cheaster Ohio which is close to my current location. Since this place recently closed down, I had no choice but to drive almost an hour to get to your service center in Cincinnati. This is very inconvenient.
Excellent custom service. Rick Scherer was able to work out pretty much everything through text messages, which is pretty much all my schedule allows. All I had to do was show up and sign to pick up my new XC40 recharge. The whole team was great that morning and made the process quick and painless. They were even kind enough to mail me my garage door opener that I forgot in my trade-in.
I recently purchased a car from Volvo Cincinnati East and had a great experience working with Logan. He made the process very easy and always responded timely to any questions I had. He was readily available via text, email, or phone and always worked around my schedule which made it easy to pick up my car. I am very happy with my purchase, and I had a great experience at Volvo Cincinnati East!
Rick S. was great in helping us find a new car that suited our needs and Devin did an awesome job of teaching us the awesome Volvo technology!
My experience far surpassed that of any other dealership experience I had ever had. The entire sales team was exceptional including my salesperson, Devon White. The entire process from start to finish was flawless, easy, and transparent. The delivery was even better as they unveiled my new car and went over each of the individual features and set up my driver profile for me before I even left the store. I would highly recommend working with Devon and the rest of the excellent team at the Volvo Cincinnati East location. Thank you all for such a wonderful experience!
I am the proud owner of a new XC90 and absolutely loving it. My sales specialist, Devon White, made the entire car buying experience wonderful. He even text me before I arrived at the dealership to introduce himself which made it easier upon arrival. He knew what vehicle I was interested in seeing and had all the information ready for me to review. The vehicle selection process took less than an hour and Devon was able to work his magic and get me the exact vehicle I wanted. Car buying can be dreadful but Devon made the entire process seamless and I am glad I had the opportunity to work with him. Definitely request Devon White for your car purchasing experience - you will not regret it!
Working with Rick was a breeze. There was no pressure at any point during the sale and he was able to get me what I needed, in my price point, without any need to haggle. When I bought my car a few months ago they offered a free car wash a week, a friend who just picked up a new XC40 told me they discontinued that offer when they consolidated into the current store.I highly recommend working with Rick Scherer if you’re looking to get what you want at your price point without much fuss at all.
I wasnt able to change my clock. I was able to get help to correct my clock. The service gent helped me and he was very kind and smart and helpful.
Our first time buying a Volvo and Rick was the best. There was no haggling or runaround. Rick was courteous and very accommodating. He deserves a pay raise! The whole process was painless and even enjoyable. Thank you, Rick!
Purchasing a car from Volvo Cincinnati East was fantastic. Devon made the process very easy . He knows the inside/out of the cars he is selling. Never felt rushed or pressured into making a decision. I would recommend Volvo Cincinnati/ East to anyone looking for a car.
My experience with Rick Scherer at Volvo Cincinnati East was excellent. Great customer service, no haggle, very efficient buying process, and he found exactly the vehicle I was looking for! I definitely recommend this team- 5 stars!
Recently I purchased a car from Volvo Cincinnati. My experience went like this…..My son went with me to shop. We visited 4 dealerships in a single morning, comparing cars and deals each offered me. Volvo Cincinnati had been our first stop and at the end of our search we went back there to make my purchase. Kenny spent a great deal of time helping me find the car I would buy. He and my son discussed the specifics of each car in order to make the selection, before Kenny went through their data base looking for the car I’d chosen. He found the car in Columbus and made the arrangements to bring it here. When the car became available a gentleman spent time introducing me to all its bells and whistles. Also promising I could stop by anytime I needed help for a refresher course. People of a “mature age” certainly appreciate that offer. I also appreciate the conveniences offered me when my car needs to go in for service.When all was said and done and I was on my way home in my new Volvo, I knew I had gotten the right car from the best dealership.
It has 10 years since I have purchased a new car. My experience with Volvo was excellent. I really enjoyed working with Rick Scherer through the entire process. He was available and very responsive the entire time. It didn’t matter what time it was. He was super patient with me and allowed me to do my research. I really, really like my XC90. Thanks!
My experience driving a Volvo has been wonderful. The service team is excellent. Ryan and Ron provide excellent communication and oversight. I will likely return soon to get another vehicle from Kenny.
We were interested in purchasing an XC40 recharge and contacted Volvo Cincinnati East. I was promptly contacted by email. I responded that I was interested in purchasing the XC40 recharge. I was then promptly contacted by Shawn Cochran. When we arrived Shawn was ready for us. He had the car covered for me to reveal. He took pictures of me with my new Volvo. The concierge went over the whole car with us. He didn’t leave out anything. The entire experience was amazing! Everyone was really nice and accommodating! Would definitely recommend Volvo Cincinnati East to everyone! This was by far the best car buying experience I’ve ever had!
Ron and Amy, the most kindest and friendliest people ever, made my day and saved my holiday weekend!! Ron went above and beyond to help me with my emergency service. I cannot thank him enough. Can more than 5 stars be given? I’ve never experienced customer service this amazing before. It’ll be hard to beat! :)
I recently purchased a new Volvo and was impressed throughout the process by the professionalism and knowledge of my sales associate, Devon White. Everything from the initial visit to the day I picked the car up met or exceeded my expectations. It was one of the best car experiences I have had and I will certainly consider returning to this dealership for future purchases.
Had a wonderful experience. We had the good fortune of working with Devon whose customer service, expertise and knowledge of Volvo products was superior. He went out of his way to find us exactly what we were looking for and delivered it with smile. If you are looking for a Volvo and want to know you are in good hands....go see Devon.
Rick was great to work with - made process of purchasing car very easy.
I must admit I do not enjoy the car buying process. However, Devon White at Volvo Cars Cincinnati East made the process extremely easy. His depth and breath of knowledge regarding all things Volvo was quite impressive and instilled faith in me that we were buying a fantastic car. Devon is a poised and polished young professional who was prepared at every stage of the car buying process. He’s also a snappy dresser which I find even more impressive in this day of sloppy casual. It’s just another detail that instilled faith in me he was a trustworthy individual.
My wife and I enjoyed working with Logan to determine the perfect Volvo for our needs. His knowledgeable, friendly approach was very much appreciated, and he worked diligently to provide all the info needed for us to feel comfortable about our final decision. Then Joe smoothly walked us through our financial options, and in the end we drove away in a beautiful new XC60.
I had such a great experience with Rick! I never felt pressured from their entire team and Rick made sure to answer any questions I had during the car buying process.
Started everything online. Dave Purvis was an amazing agent, prepared everything for me before I came to the dealership in a very thoughtful way. No hassle. This was my first Volvo and so he walked me through all the features. Definitely recommend.
Ive had several Volvos from other dealers in the past, but never an experience like my most recent with Volvo Cincinnati East. Devon assisted me in purchasing my new Volvo XC60 and I can honestly say he went far above and beyond that of any other salesperson Ive worked with. This team and establishment sets the bar for the luxury experience, and I cant recommend them enough. I will certainly be back and would recommend Devon to anyone else looking for a new car!
Excited about my first Volvo! Worked with Devon, who was wonderful from our first test drive to picking the car up. He is very knowledgeable, and explained everything about the car in detail and easy-to-understand language. He patiently went over all the features thoroughly, and helped us get everything set just how we wanted it. He even helped pair my phone to the car, download the Volvo app on my phone, and showed me how to use it. Highly recommend!
Our 5 year old hybrid SUV was towed in two days ago. Volvo has NEVER contacted us. We have called numerous times and ALWAYS had to leave a message to get them to call us back. Finally learned they need a part that will take a week to install and is under warranty. We asked about a loaner car. They said they’d call us back about that yesterday. NO CALL. We called again this morning and left a message for the service manager. That was 2 hours ago and still no call back. SERVICE IS HORRIBLE!
Very easy to schedule, very easy to drop off, the staff was friendly and my Volvo was finished by the time I had a pastry and drink at the Cafe across the street. Overall, it was a very pleasant experience.
We started off looking at these cars at another dealership and I am glad that we ended up making the drive down to Volvo Cincinnati East, Devon was a delight to work with, he took his time and he was always available. He knew the car inside and out and after we made our purchase, he sat in the car and went through every feature in detail. He helped getting all the options set up and explained how every button an option worked. It is refreshing to work with a sales rep that knows his product. I would recommend Devon to anyone, call ahead and ask for Him you will not regret it.
Great lease experience at Volvo Cincinnati East. Shawn Cochran exceeded all expectations throughout the whole process from initial test drive to closing the deal. Great upfront communication on current deals and throughout the negotiation process. When I didnt find the exact vehicle in stock, Shawn found one from another dealer and was still able to offer all deals offered for in-stock vehicles. Highly recommend!
I purchased my first-ever Volvo, an XC40, from Devon White. I can honestly say he was the best sales rep I have ever dealt with. I hate haggling, and he never put any pressure on, was always honest and straightforward. He was sensitive to even the smallest details of my needs, and was extremely helpful and totally knowledgeable about the workings of the car. And he had unlimited patience in walking though features I’m sure he has explained hundreds of times. I would definitely seek him out again in the future. Thanks, Devon!!
The buying experience for our new XC40 was outstanding because of the amazing customer service from Rick Scherer!!!!! Absolutely FIVE STARS ⭐️⭐️⭐️⭐️⭐️ Our satisfaction was Rick’s top priority!!!!! We would highly recommend him for your next Volvo purchase.
Wow! We had the most amazing car buying experience thanks to Shawn Cochran at Volvo Cars Cincinnati East! He is so knowledgeable on all the options and technology that Volvo has to offer. We were leaning towards an XC 90, but Shawn was patient with us when we wanted information on XC 60s. He answered ALL of our questions. He was extremely easy to work with. If you are looking for a Volvo I would recommend seeing Shawn at Volvo Cars Cincinnati East.
I had my S60 in for service recently, and Taylor, Sean, and the rest of the service crew were outstanding! Gary in parts also hooked me up with accessories I wanted at a great price. Thank you for keeping me on the road VOC
Everyone at Volvo of Cincinnati was very helpful during the car buying process.Just one thing though. Rick needs a proper desk!
I was so excited to own my second Volvo. Unfortunately My deal was changed after the purchase of my vehicle. This was done in such a way that there was nothing I could do. When I asked to speak to the owner somebody got on the phone identifying himself as the owner and I later suspected that this was a manager disguising himself as the owner. Shocking.They originally agreed to pay back half of the amount that I was overcharged and then once again change that and withdrew the offer.
Once again Dave P made getting into a new Volvo easy--first time at this new location. Hes always super knowledgable and helpful. Love the Volvo brand, and always great to work with Dave and the whole team. Next time we go to Sweden for sure!
On a recent trip to Cincinnati we had a random check engine light pop on in our 2019 xc90. Kind of alarming! Im glad it didnt happen on the way home to Memphis. A quick call to Volvo of Cincinnati East and we were taken care of right away. Ron and his team in service pulled out all the stops for us, and even made sure we had a place to go to have a bite to eat and some coffee while we waited for the diagnostic. Thankfully it turned out to be something simple and no big deal, and the treatment we got was exemplary. Bravo bravo bravo to you all. Well done Ron and the team Volvo of Cincinnati East!!
I showed up for my appointment in West Chester. No one had even bothered to tell me when I made the appointment for my recall that the West Chester location was closed and I would now need to drive to this location which is MUCH farther from me. When I finally got there I asked if I could be done by 3pm because I had an important appointment that was back in West Chester. I was told I would definitely be done by 3…well at 3:15 my car was still not done. By the time I finally got my car I’d missed a very important doctors appointment that took me months to schedule. Now I remember why my last car was a Lexus, they actually care about service.
I enjoyed my experience at Volvo at first. The staff was friendly. Unfortunately , that changed once we sold our car to them. It has been almost a month since we’ve sold it, and have yet to be paid for selling it to them. They told us we would get it within a week. After waiting a couple of weeks we asked what the holdup was, and they told us they were too busy, and had not even began the process. I am disappointed and feel like I have been out on the back burner, when we were promised to be taken care of immediately.
The sales manager was a great guy very laid back and helpful. I drove the new xc90 looks great.
Have taken my Volvo many times to be serviced here. The staff have always been friendly. The waiting area is pleasant, can easily change TV channel or go to a quieter area if you need to focus on work while waiting for any maintenance service to conclude. Definitely a luxury service for luxury vehicles.
The sales team was extremely knowledgeable, helpful and customer oriented. The process was easy with no pressure. Shawn worked with me to get the best deal, and I couldn’t be happier. I highly recommend Volvo cars of Cincinnati East!
Buying my new Volvo XC60 was such a great experience thanks to Devon White. His attention to detail and thorough knowledge made such a difference. Devon is a true professional and I would recommend him to anyone in the market for a new or used Volvo.
White glove service from start to finish.
Devon was our representative and he was fantastic! Honestly this has been the best car purchasing experience! Keep me informed on the process as well as made sure I was satisfied with the car! Easy to contact and talk with. Did not feel pressured what so ever!!!
Heartbreaking to give a two-star review here.My original sales experience was exceptional. I am now at just over 30,000 miles and still under factory warranty. I called for a service appointment and scheduled over the phone. Upon arrival I was then told that because my insurance was Progressive that they could not put me in a loaner car. The service representative explained that the dealership is at odds with Progressive over their coverage. I love my Volvo. The service experience has always been inferior to what I was accustomed to with Lexus, that said, it was okay. To arrive today and find out that I would not have a loaner was a major disappointment. There was no mention of any restriction based on insurance company while setting my appointment. While standing in the Volvo East service department, they listened to me call Dayton Volvo who promptly scheduled me and assured me there would be no issues. Im guessing thats one reason why the Dayton Volvo has a higher rating to begin with. Very unfortunate that I will have to drive that far out of my way. A two-star rating is definitely deserved, service after the purchase is what keeps people coming back. This may be my last Volvo, crazy to think that a dealership would risk that level of client dissatisfaction over whatever issue they have had with Progressive. Management and ownership are clearly confused when they decide to punish their own clients because they are also clients of Progressive. By the way, you should be aware that there was at least one other mainstream insurance company that they would not accept.
I just got back to Minnesota from picking up my new 2017 XC60 for my wife. I was unable to find what I was looking for locally, but we found it in Cincinnati. I worked with Devon White and he was great. We took care of everything over the phone and FaceTime and he walked us through the car inside and out. He was happy to answer all questions throughout the process. While I was nervous at first about buying a car from afar, Devon made the process so easy, I will definitely consider them again in the future!
Rick did a fantastic job of treating us right for our trade in and new purchase. One of the best dealerships I have ever dealt with.
Rick Scherer was so enjoyable to work with during the purchase of my new Volvo. I definitely recommend asking for Rick to assist you with your purchase.
From the moment I initially inquired about a vehicle, through the sales process (Kenny is awesome!) To finance and the delivery presentation, I couldnt have been more pleased. At delivery, they took time to show me everything about the vehicle controls, settings etc...nearly 30 mins to make sure I was 100% comfortable before I left. Last dealer handed me the keys and didnt walk me out. Now this is SERVICE!!!!
Devon White did a fantastic job from every aspect He worked hard to find me a specific Xc60. He was able to do some magic to make a few changes to the equipment to satisfy our needs. His product knowledge and personality are stellar! In my many years of acquiring premium cars I never dealt with anyone as good as Devon.
We took it in for a check engine light and they kept it for 2 weeks and when we got it back it came back on the next day. We had to take the car back 3 times to get it off. After the experience, they never returned calls. We were told we couldnt get a loaner because we had GEICO insurance. They are an arrogant, disingenuous bunch in the service department.
I had a terrific experience purchasing my vehicle. I worked with Shawn who did everything possible to get me what I wanted and the best deal available. During the purchase he was always available and this has been true for any follow up since.I would highly recommend this location!
Working with Kenneth Cunningham was a delight. When we initially stopped at the dealership, we were interested in another vehicle on the lot. His insight and ease to work with ultimately brought us back as we really wanted to give him our business. He was knowledgeable about all of the vehicles that we were interested in and had true insight into reliability, drive and the options available. The presentation of our XC40 when we arrived at the dealership to pick it up truly was amazing and Kenny took the time to ensure that he went through all of the tech inside and out so we could utilize all of the options in our new Volvo. Billy in the financing dept was also very knowledgeable about the products and had beneficial advice that helped us realize our financing and leasing options. Joey was very helpful and allowed us to take our car earlier than we expected which was great news to hear. We received calls from both Volvo and Joey following the purchasing process to make sure that everything went well and that we were happy in our decision. We have really enjoyed our buying experience at this dealership and are very pleased with the brand and our new XC40!
Shawn was fantastic to work with. I really wanted to communicate via text and he was on top of it from the beginning. He was very responsive and communicated clearly with me on my preferences for a new xc90. He had everything ready when I arrived and I was out the door quickly with my new car. Shawn also knew quite a bit about the technology onboard in the xc90 and show me features I didn’t know existed even though I have had 2 prior xc90s. Overall a great experience. Side note... service department is great as well if you need maintenance done.
Great service here. its not as convenient as the old west chester dealership, but that is closed, so this is the only volvo place in town. everyone here is friendly, and it is nice to have them offer loaner cars for more intensive service appointments
Kenny guided me through the process, and he made every step of the way easy and seamless. He listened to what I was looking for, was always responsive, and made the car-buying process enjoyable. I would recommend him to anyone!
Devon was extremely helpful throughout the entire process of buying our XC 90. He made the process seamless and answered all questions we had in an efficient and timely manner. We could not be more pleased with this dealership!
Shawn and team are patient, fair, informative, and very easy to work with. Love our purchase, process was super easy. No tricks, or hidden fees meant to dupe you. Everything on the table so you can make an informed decision, with no pressure or hassle!
James at Volvo West Chester went above and beyond for my family and me! He handled the sale of my new XC90 from start to finish, which made buying a new car, during a difficult time, really easy! I am grateful for his kindness and attentiveness to us! Thank you, James!!!
I CALLED 1 WEEK AGO TO MAKE AN APPOINTMENT TO HAVE MY CAR DIAGNOSED, THE LADY ANSWERED THE PHONE, AND SAID IT TAKES 2 HOURS TO DIAGNOSE IT, AND THE CHARGES WOULD BE 170+TAX. SO WE DROVE FOR 43 MILES 1 WAY TO DROP THE CAR OFF, WHEN WE GOT THERE, THE STORY CHANGED AND THEY SAID 175 INITIAL COMPUTER DIAGNOSE AND ADDITIONAL CHARGES WILL APPLY IF THEY HAVE TO REMOVE ANYTHING OR LOOK FURTHER INTO WIRES, THE PROBLEM WITH MY CAR WAS THE CONVERTIBLE TOP WOULD NOT GO DOWN. TO PLUG A COMPUTER TO A CAR AND GET IT DIAGNOSED TAKES UP TO 10-15 MAX, SO WHEN SHE SAID 2 HOURS, YOU WOULD THINK THAT WOULD MEAN THEY ARE DOING MORE THAN A SIMPLE DIAGNOSTIC ON THE CAR, AS THAT ONLY TAKES 10-15 MINS. BECAUSE THE FACTORY ISNT PRODUCING ENOUGH CARS TO SELL AND MAKE MONEY, THE DEALERSHIP IS TRYING TO MAKE UP THAT MONEY BY UPPING THE CHARGE ON MAINTENANCE.
Just picked up my 2022 Volvo from Rick. Had a great and effortless process with Rick and the management at the dealership. Highly recommend!
Very nice sales people, and inventory is better than most dealerships
My experience was not a pure joy. The folks at Volvo Cars East were very good, knowledgeable and helpful. The experience was not all positive, but only because Im just not all onboard about my Volvo. I know you dont make or design them, so Ive given YOUR service 5 stars. I cannot say the same for the car. Thank you. Steven Monder
Great experience from the beginning through delivery. Shawn Cochran was very knowledgeable and answered all my questions. Financing was quick and easy. The XC60 inception is a fantastic car. CF
A huge shout out to Sales Consultant Aziz Aripov and to Volvo of the Villages. I recently had the easiest, most pleasant car buying experience in my 64 years of buying cars.All of my calls were answered promptly, and my questions answered satisfactorily. Aziz was patient in dealing with myself and my wife and we were both very pleased with him. The paper work was ready when we arrived to close and the whole process took only a few minutes.The car (used) was delivered in perfect condition and Aziz even had two bottles of cold water in the cup holders!We are very pleased and will certainly return for service and for our next car buying experience.Thanks Aziz!
Went there yesterday to order me an xc40, the sales rep was very aggressive and was not willing to work with me. Told me I was bogus for what I wanted. Lost respect for him and this dealership. The rep bragged about his award and how many years hes been selling cars, well he didnt sell to me Went and bought my car at Volvo in West Chester. Better service.
Sales person Devon is amazing! Very prompt at taking care to give you everything you need and expect at a Volvo dealership. Very knowledgeable and courteous!
I have had work done on our XC90, routine maintenance and upgrade maintenance; both experiences I had Ryan L, I found him to be very helpful and knowledgeable. I would highly recommend them to friends and family. The work performed was executed with precision and punctuality.
Be aware of you repair prices in the service center. Chris took advantage of me big time. Charged me $500 for a $80 repair. Got several estimates from other Volvo dealers afterward and all agreed I got screwed.
Rick was a tremendous salesman and made the experience great. Super happy with the new vehicle!
Rick did a great job and was very helpful. Out of all of the cars Ive purchased/leased this was by far the best experience.
Excellent experience. Great leadership from the General Manager who made sure to connect us with the right people on the right timing and in an efficient manner. All people were knowledgeable, professional, and customer focused. We left feeling good about our purchase and the process!
This is the second time we have been ignored by customer service when shopping for a new car - once at the Mariemont location and once at the West Chester one. In both instances, there were salespeople available and we were not even acknowledged. We’ll be taking our business elsewhere - including the service of our current Volvo.
Great experience with Rick. He was very helpful and made sure the experience was good and that we were happy with our new s60.
Very good customer service and very responsive to questions. Id like to thank Rick for doing a great job working out a deal for me. Highly recommended.
Took forever to tell me they couldnt program key fobs. But they would sell me a new one.
Their sale representative is helpless. They seem don’t care what you need and what you are looking for. They’re just interested in playing their computer and don’t even want to make deal with customer. Even though I said I would like to get another Volvo for my family. Weird dealer!
Great experience at Volvo Cincy! Love my new SUV. Rick is the best. Thanks!!
Was here with my father as he purchased his used Volvo. Great staff and a good car buying experience.
We went in to look at a vehicle. Upon arriving, we waited in the lobby about 10 minutes before being helped and then found out that the cars that we were looking out were sold a week ago even though the website hadn’t been updated. The salesman wasn’t particularly friendly or helpful and seemed annoyed that we asked. I probably wouldn’t return to this dealership.
My salesperson Kenny was great in helping me get the car I wanted even though I was out of town for weeks.
I had a rental car of all things. It needed a fuse. They took my car right in treated me like family and took care of the car. I would definitely buy a car and do my service here if I was from the Cinci area
I have nothing but positive things to say about Shawn at Volvo East. He was very helpful throughout the process and I appreciate him for making it an enjoyable experience!
Very positive experience with Kenny Cunningham, Internet Sales Manager, on both front and back-end of lease. Clear communicator and fair. I highly recommend working with Kenny. - PB
Great product, competent & friendly service department.
Very happy with the sales experience. Rick Scherer was professional and very easy to work with.
Rick was very helpful and timely.
Shawn at Volvo Cincinnati was very friendly and helpful. The buying experience was no pressure and very informative. Thanks, Shawn!
Bill Hutson and team, went above and beyond to keep my 2007 c70 running. This place has been so accommodating and patience with me. We are more than pleased and satisfied with the service here.
The service department is fantastic. Im so glad I switched to Volvo for myself and my family.
Service department is the best! Shout out to Austin and Tristan!
Worst service experience ever. They never fixed our vehicle and never answered calls. Egomania is present throughout the shop.
I didnt get the name of the gentleman in parts, but he was extremely helpful.
Excellent experience from Sean in sales to Bill Huston in service Highly recommend this Dealership!! Great job guys I will be back
Guess that model
Great service, friendly staff.
Rick S. was a joy to work with. Great experience. Seamless.
Our sales representative, Joey Conley, simply made this experience the best car purchase experience we have ever had!
I’m very satisfied with my Volvo purchase experience!
I got my CX90 here and could not be happier! The guys here a so easy to work with, no pressure, no haggling, just a fair deal!
Rick was great to work with!
Great service department. My service guy is the best
Good place. Good service. Rick was awesome.
Rick was great
The staff is very helpful.
Very professional, they provide wonderful personal service. Staff caring and friendly. Work always done right.
Always great service, especially Ron and Ryan
Rick Scherer was a great to work with!
Called a few times looking for a New auto, they never follow through on their callbacks.
Excellent service and customer care while traveling in area. Especially from Ryan & Kenny
Volvo Cars Cincinnati East met my expectations of excellence.
Robert Bernard was Top notch! Thanks for your time!
No one ever answers the phone in service and it takes awhile to get a callback
Great service.
The staff are very professional...
Stopped in to have a gentleman assess our hitch and bike rack which was installed in Huntsville. Lovely staff!
Total reviews rating 4.5
171 Reviews for Volvo Cars Cincinnati 2023:
Review №1
2022-05-25My wife brought her V60 in recently for an oil change. While she was there they talked her into an alignment and said her rear brake pads needed to be replaced. I cant comment on the legitimacy of these services as I wasnt there but the state in which the car was returned was horrendous and this was after they kept it an additional 30mins for a car wash. Greasy hand prints all over the vehicle in addition to a mark on the passenger door it looks like they tried to rub off. The good news is the owner/manger gave my wife a bottle of wine on the way out to drink and forget she was ever there. *Edit* The dealer did call my wife after this review and offer a free detail for her vehicle. I dont know if well take them up on it as its been detailed in the meantime. Increasing rating from 1 to 3 stars as this still should never have happened.
Review №2
2022-01-01I cannot recommend Ron at Volvo highly enough. He was professional, attentive and friendly. He went the extra mile to help me figure what service I really needed for my vehicle. I recently moved from Seattle to Dayton and didnt have access to my service history or maintenance agreement. He spent extra time looking into for me. Initially I felt a little inconvenienced having to drive from Dayton to Cincinnati for service since the Dayton dealership closed. My experience with Ron changed all that. I am happy to make the drive for such great service!
Review №3
2022-05-25We had a fantastic experience at this dealership! Specifically, Rick really provided excellent service to us when we were looking into a new Volvo XC40 this past weekend. Rick did everything he could to get us what we needed under tight timing, and we will definitely be going back there for our next Volvo purchase. I highly recommend reaching out to Rick if you want 5 start treatment and a very personable, non-pushy car purchase experience. Thanks for a great experience!
Review №4
2022-03-24I was very happy with my experience at Volvo of Cincinnati. My sales associate Rick was very helpful and responsive to all my inquiries. I was especially appreciative for his willingness to communicate with me via text message as I work 3rd shift. I hope hes around in 3 years when my lease is up so I can work with him again to get my next Volvo.
Review №5
2022-05-17I have nothing but great things to say about Rick from Volvo of Cincinnati! He was the most helpful person in car sales that my family has done business with in years and he had an amazing and friendly personality. If you are looking for someone who knows a lot about cars and has a friendly personality, you’ve found your salesman for the Cincinnati area! I would highly recommend Volvo of Cincinnati for their assistance, friendliness, and professionalism!
Review №6
2021-12-16I have leased from Volvo for 3 years. As I neared the end of my recent lease, I was looking at multiple options for the next car. We decided on getting the biggest SUV and Rick made the process simple and seamless. We were able to text with him to provide most of the information needed, test drive one day, and pick up the next. Trading in the old lease for this one took all of 1 hour. I got exactly what I wanted and within a day of asking - incredible given the current environment. Rick was fantastic to work work!
Review №7
2021-12-08Rick went above and beyond to make my experience great. When we arranged a time to sign the paperwork for my new Volvo, I mentioned I had an appointment to sell my current car and needed to meet later. Rick arranged for Volvo of Cincinnati to purchase my car, which saved me time, and made the process less stressful.This is my first Volvo. I love the car and I will definitely be back. My mom and sister also love the car, I’ve already told them to call Rick.
Review №8
2022-01-10We just bought our first Volvo and we could not have been happier with the staff or our experience. Rick Scherer in particular was fantastic to work with! He took the time to answer all of our questions and send us additional information on anything we requested, and took a lot of the stress out of the modern used car buying experience! We are excited to be driving our XC 90, and looking forward to building a good relationship with Volvo Cincinnati on future car purchases.
Review №9
2022-04-17Rick was great to work with. Very quickly answered any questions I had and he was able to promptly trade another dealership for the car I was looking for. We love our new Volvo and highly recommend working with Rick at this dealership!
Review №10
2022-01-02Ive recently started going here to service my Volvo and everyone Ive encountered has been nothing but 100% helpful in the way theyve treated me personally and the quality of repairs/ maintenance as well. Service advisor Ron has been helping me from day 1 and I cant say enough good things about him; hes been patient with a few of my car frustrations (not caused by this dealership but a prior one), hes always made the time in/ time out as seamless as possible and truly cares about the well being of the clientele. Thats very rare to find in any industry, let alone the automotive industry and want to highlight his hard work.