In-store shopping
Yes
Reinforced security
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Enhanced cleaning
Daily cleaning
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Conciergerie
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Comments (199)
I can’t say enough accolades about Chris Dawson and the team at VW of Akron.This is my second car I leased from Chris and the third from VW of Akron.I have also had them all serviced at the dealership with the same highest in quality service and respect to the customer.I have negotiated with other dealerships on all three passed cars and have always ended up with VW of Akron, not only because of the best price but mostly because of the customer respect.
Ammar was the best. He was straight forward and was not pushy. Great experience at car dealerships dont come often. Thank you for making it fun and painless.
I had a great experience with the service department at VW Akron. Lawrence and Darnell were both very friendly and helpful. Although I didnt purchase my vehicle here, they treated me like I did. They came in clutch with their help during the service process!
Highly recommend Vw Of AkronJake K , Ammar, and Aj did a fantastic job getting me into my 2019 vw jetta.Me and Tristen are so happy we made the 1 hour and a half trip to akron. Amazing and polite gentlemen.
This place is a joke when it comes to customer service. Last June I brought my wifes VW Eos in because of a corrosion warranty claim on the front fenders. This was a warranty issue due to poor engineering on the wheel wells that hold water and cause rusting from the inside out. I know this because it is my second VW that had a corrosion warranty claim. After 12 months of calling the dealership and VW corporate customer support I am still waiting on having my car repaired. They keep telling me to be patient. At first the delay was because the body shop was backed up, then it was the dealership was closed due to COVID19, etc., etc., etc. I am still waiting 12 months later and now they wont return my calls. This is my 5th and last VW. This place has been run into the ground since Dave Walter sold it and their customer service is atrocious! Many times when you call they dont answer the phone and it goes into voicemail and they NEVER return calls! Do yourself a favor and go to Brunswick Volkswagen. I would but I cant since there is already a claim in the system and Im being held hostage. What a stupid process to handle warranty issues.
Ammar did an absolutely amazing job, i will be referring everyone of my family and friends solely based on my experience with him. CLASS ACT GOVE THAT MAN A RAISE!!!!!
The salesman and sales manager all treated us like humans and it was a good buying experience. We left years at Infiniti because they made us feel inferior. Akron VW worked with us and even found an Atlas out of state for us! Thanks guys.
We walked into VW without any intentions of committing to a car. Then comes Earl out of his office and the rest of history. He did a fantastic job! He was knowledgeable, extremely helpful with any and all questions we had, and trustworthy. If he did not know the answer off the top of his head, he would stop at nothing to get us the answer. That is the most important thing to us. We 100% recommend Earl.
Me and my fiancé had the pleasure of dealing with Earl this past weekend at Volkswagen of Akron. He made the process of getting a new car easy and he went above and beyond to get us the deal that we wanted. He was very knowledgeable and a pleasure to work with. If we need a new car in the future, he will be the first salesman that we will call.
Our sales rep Ammar was absolutely amazing! He went above and beyond to make sure we were happy and satisfied! We will definitely buy from him again and highly recommend him!Matt the general sales manager was terrific! He made us feel comfortable, like family! He got us to where we needed to be to get into the Atlas Cross Sport we wanted!The Atlas Cross Sport is everything we wanted in a vehicle, Great looks and Great ride! The whole experience was Great! We will definitely tell our families and friends!
Chris Dawson was a very friendly client advisor. From the Beggining of the process he showed attention and patience with our case in specific, since we arrived in the country less than 1 month ago.Appreciate the support and help with all the process! Thanks
Brought my VW to this dealership for service last week from the Cleveland area. Lawrence was receptive and prompt and did a fantastic job getting me in and out on a timely manner! Service professionals are very knowledgeable and took the time to discuss and explain my vehicle with me.
I had an amazing second experience with VW of Akron. I can not say enough wonderful words about Ammar. Highly recommend this facility and all of their staff!!!
Very quick response, helpful, nice, and extremely professional. Cant recommend them enough.
Really great experience leasing my Tiguan from VW of Akron. Jordan, Matt and Anthony were great to deal with. VW of Akron beat all other prices for the lease I got from other dealers. They also managed to find the exact car (trim, packages, color) that I wanted. Will be back for my next lease.
My wife and I are based in Boston and found a deal on a Touareg TDI that hadnt been sold yet because of the diesel scandal. The process of buying from a distance was about as easy as it could be and Josh the internet sales manager was awesome in getting everything arranged. David, the finance manager, overnighted the paperwork to us and we signed and my wife flew out to pick up the car. Everyone made the process so easy and Josh especially took care of my wife when she picked up the car. Great experience across the board!
Chris Dawson was a friendly and knowledgeable client advisor. And he follows directions well, I told him not to sell my car and he didn’t-joke, sort of lol…listen he was transparent and upfront about the entire process. Would definitely highly recommend him. You won’t be sorry! Then their finance guy!!! Wow! Seamless, transparent, efficient and EASY. This was by far my best car buying experience to date. I definitely will be back with family and friends.
We were helped out by Chris Dawson and he did an absolutely wonderful job helping us find our new car. We had got a 2022 VW Tiguan and it was beautiful. Chris did his diligence with listening and finding what we wanted. Huge Thank you to AJ in the finance Department, he was super nice,caring and more importantly honest. Our experience Made us feel like we were being helped by our family and friends and that’s not what we’re used to. This our 4th car in a year and half so we know these guys did great!
These guys are great. They helped me pick out the perfect car with the best financing for me and really made me feel like they actually cared about every step of the process and had my best interests in mind!
Again, thank you Chris Dawson! He is the best of the BEST! He always goes the extra mile. I have leased two VW Jettas and am now the proud owner of a VW Jetta GLI. I also want to thank AJ and Emil for taking time out to assist me. I highly recommend VW of Akron. Great company great service.
Hands down the best experience that I have ever had while choosing whether to lease or buy a car!! Matt and Amar made my new car purchase stress free and fun! Their professionalism and knowledge of VW’s gave me the confidence that I needed to feel like I made a great decision. I have never had a Volkswagen and I love it!! I have only had my VW Tiguan for a month and I am very happy with it!! Thank you very much Matt and Amar of VW of Akron!! I plan on continuing business with you for years to come and I have and will continue to highly recommend VW of Akron!! Keep being awesome guys!! Great job!
So let me start off by saying I started at Bedford and almost gave up on this company in general… it was that bad. I came to Akron not expecting much honestly. That’s when I met AJ. It was a breath of fresh air to meet a business manager that treats people like human beings and actually loves their job. He pointed me in the direction of Chris the salesman. Chris is not your typical slime ball salesman you will find at other places. He talks to you straight and legitimately wants you to leave happy. I got the car I wanted within my budget and it didn’t feel pressured at all. Thanks guys you have my business from here on out. If your looking for a VW …. Akron’s your place!!!!!
Thank you for a great car buying experience. The whole team was very professional, helpful & friendly, and I love my new Tiguan. 5 stars all around.
Honest customer service, professional team, great deals, and beautiful cars! I just bought my first car here and could not be happier. The team, especially Jim, Pete, and Cody, made the daunting car-buying process quick and easy for me. The team was patient, explained the details of the various offers, listened to what I had to say, and did their absolute best to ensure that I was satisfied and received a great deal. I never felt pressure to buy certain cars or upgrades. Very respectful and professional sales and finance teams.
Very easygoing and nice team of people. They made me a great deal to get me out of my current lease and into a new Jetta. The experience was hassle free and I didnt feel pressured. Our sales person Tom is great and I highly recommend talking to him if you are looking for a new vehicle. My Wife also has a 2018 Atlas and her experience was just as positive as mine.
This is my Twitter email & name because they permanently banned my other one I don’t know how to switch.My name is Ben & today on 3/6/2021 we bought a car from volkswagen akron. The guy we worked with was Tom. His customer service & attitude was a 5/5 can’t be beat, very nice guy, very laid back.My fiancé & I have been looking for a used vehicle for the past 2-3 months. We currently have 1 car payment so we was just looking for something we could pay cash for no financing. In the past when I tell them I don’t want to finance & pay cash I have had dealers like Ron Marhofer Hyundai Cuyahoga Falls lie to me & say the car I wanted was sold. Even though Its still on their website a week later & they added it to car gurus yesterday.Not Tom, that didn’t bother Tom that we didn’t want to finance a car, he still worked with us. We was able to find a 2009 Super clean, well maintained Chrysler Sebring with 79,000 miles on it. A Chrysler Sebring if taken care of will pump out 150,000-200,000 plus miles 1 of the few Chrysler/Dodge products that can do that. We was able to buy it for $5290 which was $1400 below market value for that model & miles right now.While I was at the shop I looked at Jettas for possibly in 3-5 years when my current car payment on my nissan is done. They all looked nice & the whole staff was very friendly.The only bad thing is 1 finance person & it goes by who gets there first. So if you don’t like waiting show up early, but Tom has a cool office you can hang out in.
If you’re thinking about going to Volkswagen Akron, I would advise you to go & ask for Tom Hoza, I just recently purchased a vehicle from him & let me tell you about my experience.It was my fiancé, my 20 month old daughter & myself. Tom pretty much loaned us his office for 4 hours. He allowed us to sit in there with our baby & relax. He also shared his snacks with Lucy my daughter & brought her a coloring book. He offered us food, drinks just really made us feel like we belong & let us relax.My test drive was awesome, he allowed us to put the car seat in & take the vehicle for an hour by ourselves so we could talk about it.Of course we purchased the vehicle & while I was there my daughter & I was aloud to freely explore. In a few years I have a car payment up & just being there looking at all the new jettas made me want one. Very clean cars. They also have some great SUV in the showroom including 1 the size of an escalade black rims & that trendy new grey gloss matte paint job.
I recently was in and I purchased a Volkswagen Jetta. Amaar was my car salesman and he helped out a lot. I’m new to the car buying process and he was very helpful and genuine. Really chill atmosphere and I had a great time while I was in. Definitely would recommend visiting here to shop for a car.
Had a wonderful experience at Volkswagen of Akron. Chris Dawson was professional, knowledgeable and helpful. This dealership was not high pressure sales which I really appreciated. Very unlike the other dealerships I had visited. Chris helped me find the right car that I was looking for. Thank you for making this easy and enjoyable - LOVE my new Atlas Cross Sport!
Just leasing my second vehicle from Volkswagen of Akron! Chris is a great salesman! Matt is an awesome manager!!! Love being a VW driver! They make me feel like family! Thank you!
We had a great experience working with Tom in sales and Chris in finance when purchasing our used vehicle. They were both professional and were not pushy on anything at all. It was probably the first time we had left a dealership really pleased with everyone we had come in contact with.The service manager, Mike, even helped us out with the replacing out wheel with the spare as we got a flat from hitting an ice chunk on the freeway on the way in.Overall it was a very positive experience and wed definitely recommend this dealership.
Tom and Matt knocked it out of the park this week! They were on point with their efforts and customer service! Thanks to them I have my third Jetta! Complete upgrade and the best deal possible! Thank you both for a wonderful experience. I would recommend this dealership to all family and friends in the future. They make you feel comfortable and are easy to work with. Cheers friends- great work! Keep it up
Great sales rep! Chris Dawson got the Atlas I wanted in the color I wanted, even during these difficult times to get products, he made it happen. Very patient and helpful. Love my new Atlas! Thank you again!
My window wouldnt go up on my car, and I commute from akron to Cleveland for work. I called after hours for the service department to squeeze me in the next day to get it up.The girl I spoke with left them a message. The service department called me back the next day, and squeezed me even though they were booked. My window is up, and going back tomorrow to have if fully repaired. I appreciate their help. Everyone was friendly and helpful. They are all
I just recently bought a vehicle from this location. Overall, the experience wasn’t rushed or forced. Tom was very inviting and very personable. I could write a whole review on Tom himself but to keep this plan and simple. He is easy to speak with, deal with and laugh with. Great experience, would be more than happy to deal with Tom again!
Save your time and money and never go there for your car servicing. I don’t know if they changed the management or what but currently what they offer is horrible. First, they charge higher price than any other place and second they lie about doing the multipoint examination and filter replacement. They were hesitant in giving me the report after oil change servicing and told me that everything with my car looks good. However I have been experiencing certain issues with my car after that.Never going there again
This dealership is really one of a kind. Looking for a vehicle has always been a stressful experience for me and as soon as I walked in to Volkswagen of Akron that stress quickly went away. I was so fortunate to have Chris be the one to help me find a car. I am 24 and had to go to the dealership on my own yesterday, and Chris made it so easy. Ive never had a car dealership employee take so much time in making sure I understand all the details, and really listen to exactly what I wanted/needed. He was extremely patient with my many questions and indecisiveness. Most importantly to me, he wasnt pushy or just trying to sell me something whatsoever! Which is a first time experience for me! He truly cared in helping me get what was best for me, and at the end of the day I drove away with my dream car that I am absolutely in love with!! I will definitely officially be a loyal customer to this dealership, and highly recommend anyone to go see Chris!
I had a great experience with Chris Dawson at VW of Akron! It was my second time working with him on a car. He was helpful, knowledgeable and really worked with me to get exactly what I wanted. Even after leaving he has responded to questions and made sure I was satisfied with my decision!
Volkswagen of Akron has a truly remarkable team of individuals!From the moment I walked in I felt welcomed, and not once was I overwhelmed. As my first time buying a vehicle from a dealership, I felt most comfortable here, out of a multiple of others in the Cleveland/Akron area.Tom Hoza was truly wonderful. He really listened to my needs and did everything possible to meet them. With my indecisiveness, I was never pushed and everyone continued to welcome me back with each phone call and test drive I revisited (because I would completely change my mind about the last one or have a new question). Cody Lambach was also so incredibly nice and resourceful. He gave great advice in relation to getting a car AND to personally help build my credit. They really made me feel like they were on my side and eased my nerves of the entire process.Melissa in the finance department was so fantastic, as she worked intensely an ENTIRE DAY to make the finishing touches run so smoothly and efficiently!They all worked some amazing magic.I could not have gotten a better team of professionals if I wished for it. Thank you all for your support and dedication!
This was my first new car buying experience and it was painless! The staff was welcoming and friendly. I did not feel pressured in any way to make a decision that was not comfortable. Chris was awesome and did his best to ensure my I had complete understanding of the process. I willdwill recommend them to anyone that is looking to buy or lease a vehicle. Thanks guys!
Tom you are awesome and thanks for giving me the best car buying experience. I took 45 days deciding If I wanted to join the VW auto family. Throughout my decision making period, I did not get any harassing calls nor did i feel rushed. In fact, this wonderful group of men Tom, Matt & Jay, stayed waaaaay past closing hours to get me the best deal on my 2020 Jetta. Tom has A+ salesman etiquette and has a wonderful demeanor. He was thorough, very knowledgeable about all features and functions of the vehicle and very appreciative. I also had the pleasure of meeting Chris and Omar who I also want to give kudos for being friendly and humorous. VW has a great team and I would highly recommend this dealership.
Ammar Husein was the best sales associate. I called in the morning to inquire about a vehicle and was told they would detail it so it would be ready when I got to the dealer. Not only was the vehicle completely clean but the front struts had been replaced and new tires installed without changing the asking price. Ammar and the whole dealership are top notch!!!
I was very appreciative of the helpful approach of Chris and Kelsey when it came to leasing my car. They were both attentive and professional. Chris went out of his way to drive to my home and let me test drive the vehicle and even offered to coordinate signing at different locations that worked for me. Luckily I was able to go into the dealership to finalize the process. The staff and facility are very accommodating, clean, and friendly.
I flew in from out of state and purchased a Mazda3 at the dealership. I was going in expecting to deal with the normal hassles you typically get from a dealership, but from start to finish it was a great experience. Cody Lambach, my sales person, was outstanding. He was very straightforward and easy to deal with. He genuinely wanted to help, not just make another sale. Again, great experience all around. They even reimbursed me for my plane ticket and hotel stay!
I had been wanting a Tiguan for a couple of years so I decided to check out the VW Akron location. After speaking to a couple of people and then waiting for a few minutes Tom Hoza came up to me and asked me if I was being taken care of. He wasted no time and got me in the exact vehicle I had been wanting. Not only that but I got a great deal and interest rate. Tom Hoza also made the process one to enjoy and a good time. We laughed and talked and he even detailed my car. If you’re looking for a VW go to Akron and ask for Tom Hoza!
Thank you, to the entire Volkswagen of Akron Team for making our trip from Michigan a worthwhile visit. Buying a car can be stressful and confusing for many car buyers, but the team made the experience seamless from beginning to end, and was reasonable on price for the vehicle we purchased. We had a lot of our questions answered before we even showed up. The test drive went very well, and the dealership staff did a thorough examination of the vehicle and offered a lot of useful information about the car to help us make a fully-informed purchase. We had some fun exchanges between our Michigan Football and Ohio State Football, too all in good natured fun, of course. Thank you.
The most positive car buying experience I have ever had. Tom Hoza diligently worked with me to get me in the car I wanted and never stopped trying. He is professional, agreeable and persistent and he made the process so easy. I have been driving my new Jetta for a couple of weeks now and based on this experience I will back for service and future vehicles as well! Thank you, Tom!
Tom Hoza was great. While the transaction overall was a struggle particularly with one of the managers, it was Mr Hoza who saved the deal. He was cordial, professional and knowledgeable. I very much appreciated Toms laid back approach and calm demeanor. Id buy a car from him again.
My VW lease was totaled after someone ran two lights and into me, so to say I was overwhelmed and frazzled when i had to get a new car is an understatement. Chris was so great! He helped me without everything and made it so easy. He even spoke with my parents in NJ, since this was the first car I bought. Honestly, I recommend going here for any VW purchase.
Just a terrible experience from the start. From buying for 27k...immediate problems. Since we bought this 2018 VW Tiguan car LOW mileage I have had to fix the tires...now they want 600 for rattle...all they do is seek more ways to squeeze more money out of you. I would NEVER buy here again nor will I go back for servicing. I very nicely shared my experience with the Tech and even he became short because I am tired of paying them more and more for a car that should not need ALL this expense within a month. Just terrible all around. -Kim
We came here to get work done on my New Beetle, and after realizing how much needed to be done on it, they were super helpful working with me to figure something out!!!! Our agent, Ammar Husein, was so helpful and understanding! He made sure we got everything that was going on, he kept us comfortable, and he ended up helping us leave COMPLETELY satisfied and happy and with a new Dodge Journey!!!! We couldnt be more thankful or more content with how everything was handled and done at VW of Akron and with Ammar, and well definitely be continuing service with them in the future 💕
This is the second car Ive bought with the help of Tom at VW of Akron. If youre looking for a zero pressure environment while shopping for your next car, give Tom a call. There are no gimmicks, no let me speak to my manager, no false advertisements. He really goes out of his way to make sure you leave feeling appreciated and confident that your driving away with the right car for you.
I had a wonderful experience here! Working with Jordan in sales was super smooth and comfortable. I never felt like I was being pushed into anything. He did everything he possibly could to get me into the car I really wanted and made the price right! Im beyond happy and I look forward to working with him and VW of Akron again for my next purchase!
My experience at VW was perfect the moment I walked in the door! Chris is the best! He truly made my car purchasing experience smooth and easy. I’ll never go to any dealer other than VW Akron!
Just bought acar yesterday, and this is my first experience buying a German car. By far, the best experience Ive had in car purchase. The process was short, stress-free, and very friendly. Chris is by far the easiest to work with sales person Ive ever met. He is honest, professional, and shows a lot of understanding for your needs. He respected my time and schedule, and kept the negotiation part short and sweet. I used to hate buying cars, but I can definitely say that I enjoyed it this time.
Highly recommend VW of Akron! Worked mostly with Chris Dawson and he went above and beyond to answer all of my questions and find the right vehicle for me. On my 3rd VW from VW of Akron and I am sure it won’t be my last : )
I’m never one to post reviews, but the staff here is great and helpful.James, the Pre-Owned vehicles manager helped me pick out a nice car for a reasonable price and still continues to provide very good resources outside of his work to provide amazing customer satisfaction.Cody was very helpful when I thought there was a small error on my car title.Chris helped me out greatly when it came to the test drive and other vehicle options even though I made up my mind nearly instantly.Darnell helped me out greatly when I had many questions about getting extra parts such as keys.Mike is great at helping me schedule my maintenance and pushing to always meet my needs. I would give them a higher star rating if possible!
Greatest experience if you’re looking to buy a new car. Tom and Anthony worked with me through the process and it honestly could not have been a smoother process. They take care of you’re every need and then some, always making sure that you were comfortable and that you understood the whole process. Tom even allowed us to watch a movie in his office and shared a snack with us while he worked on getting us out of here in a timely manner with a new car. I’ve suggested all the people I know looking to get a new car to come here and enjoy the greatest experience.
My experience at VW of Akron in both purchasing and leasing vehicles has been great! Tom helped me find the vehicle I was looking for and presented me with all of my options. I never felt pressure to choose or purchase anything I did not want, just supported in my choice!
The staff at VW of Akron are kind, efficient, and just overall awesome. For a first time car buyer with zero credit, they made it super easy and quick. Ammar was super cool and helped me in the best way possible. Definitely recommend this dealership for a first time buyer. 😊
We had a unique circumstance after relocating to the area, which many others potentially could fumble but Chris Dawson and his team flawlessly took care of us. We will be back and continue to purchase VW. Thank you
Our experience with Tom Hoza was wonderful. He was helpful in many ways. He was friendly and patient kept the car buying experience light and fun. He offered refreshments to and kept things easy going while we waited for the paperwork to be handled. The dealership is well lit and clean. I look forward to returning again in the future.
I recently bought my brand new Jetta GLI and I would just like to say that this was the most amazing car buying experience! Matt Bartholomew and Chris Dawson went above and beyond. I walked into the dealership a little nervous and unsure about purchasing a new car but after talking with both Matt and Chris, I was sold. I didn’t give it a second thought and just went for it!! I’m so thrilled with my purchase and I look forward to working with Volkswagen of Akron again in the future!!
I purchased a new VW yesterday and couldnt be happier. Every employee that we encountered was super friendly and interacted with us even if we werent dealing with them. I am a long time customer of Matt and recommend him to all my friends. He rolls out the red carpet anytime we come in and is so accommodating. I have NEVER left unsatisfied or without a smile. Nathan should be know he has great group of employees that go above and beyond for the customers that step foot in his dealership. I LOVE my new Tiguan! Thanks guys!
I recently purchased a 2018 Tiguan from this dealership and Tom H. on 8/4/2018. I cannot say enough amazing things about the experience. I went in with the intentions to test drive only, and their customer service was far more than anything I was expecting and helped me make my decision on the car that day. Tom was very easy going and had such a great personality- he definitely made the process as comfortable as possible. I had my husband and eight month old baby with me and he made sure they were comfortable as well. He even let my baby play on the floor of his (very cool) office while we waited for the paperwork to be completed. We even watched Netflix! I have bought and leased many cars in my lifetime; this was my first time at this dealership and they definitely raised the bar way above any experience I’ve had at a dealership before. I would recommend them to anyone!
I have brought my 2017 Golf GTI to VW of Akron for service ever since I got it a few years ago. Each time I come in, I am always greeted and know I will be taken care of in a timely manner. If I have an issue with something after the job has been done, the guys are always very helpful in correcting it. Over the last few times I have had Jake as my service guy. He has been very helpful with figuring out issues with my tires and with other general items on the car. It is always nice to see him there because of how smooth and helpful he makes the process go. It makes me feel good leaving my car with him because I know its in good hands to be worked on. I look forward to continuing to bring my GTI to Volkswagen Akron for several years to come!
I hate car shopping. Wanted a specific Atlas. Called the dealership. Got James. He worked with me for a week via text. Then went in a made the sale so easy. Super nice and painless. Real people. No pressuring. None of that sales people attitude. They were fantastic!Once I got to the dealership, Tom took over. He was helpful too. Made it fun... which is rare! Good job team VW of Akron!!
Turned my lease in early and was happy to find a great car withsimilar payments. Chirs was very helpful and courteous. Answered all ourquestions and was not pushy in any way. Love my VW!
I purchased a used Acura MDX from VW Akron. My first interaction with staff of the dealership was with Tom, over the phone. Then and in person, he was very professional, courteous, and considerate of my time and preferences. I met and discussed the purchase with James as well. He was very patient and flexible, and took ample time to explain the value and pricing of the car. Overall, a very good buying experience.I work for car dealers in Columbus. The environment at VW Akron is more relaxed than any of the dealers I visit in Columbus.I would like to add to this review.When I bought the car, a second key remote was not found at the dealership. Tom tracked it down from the original owner and sent it to me, so now I have a remote for my wife! Grateful. Thanks, Tom
My husband and I had the BEST experience at VW of Akron. We procrastinate when it comes to going to car dealerships because we feel like were getting bamboozled or played half the time. THIS was a different experience - in the best way....Tom , who sold us our new Tiguan, was COMPLETELY authentic, straightforward and honest, which was so refreshing! Matt, the general sales manager was just as wonderful..we actually had FUN buying a car! Working with finance was also completely stress-free and helpful. The entire staff at VW of Akron was wonderful - and we love our new car!
Had the best car buying experience with Tom. We are not only happy with the vehicle, but also the car purchasing process. The dealership @ VW of Akron made finding a new car fun.
11 months later and I went back to purchase a car from VW Akron and couldnt be happier. I would highly recommend VW of Akron if you in the market for a new car. Chris Dawson was helpful as always got me into this 2021 Tiguan R-Line. Im happy with my choice. Chris was very forthcoming and transparent on the transaction. Love the way Im treated at this place anyone considering to make a purchase consider coming here. Thanks again Chris!To anyone debating on where to purchase their next car and looking for a great dealer that is fair and provides a relaxed experience I would highly recommend VW of Akron. Both Chris, James and Cody provided excellent service to me and my family by treated us like family and really made the whole experience a relaxing and exciting event. Im a pretty particular individual who pays attention to everything and its was refreshing to be treated with respect, familiarity and honesty. They were transparent with all the numbers and options for purchasing my new VW GTI. So, if your looking for a place that will treat you well you should really consider stopping here and experience working a top notch team without the pressure most dealers put on purchasing a car.
The staff there is so friendly and courteous! Our salesman was Tom and he was amazing! He got us the best deal possible for the pickle we were in and I couldn’t be happier with our purchase. We had our three year old daughter with us and he was so accommodating to her, letting her watch Netflix to pass the time and was constantly making sure she was okay to be there. Definitely won’t go anywhere else from now on!
It was a great, quick, painless experience. I had previously accompanied my mother when she got her car last year, so when it came to look for another vehicle, I didnt hesitate to stop by Dave Walter first and see how Tom Hoza could help me. They were great, no pressure, and helped me get a great deal on a great car. David Mitchell took care of the usually wearisome finance part of the deal in almost no time and I was on my way out in no time. This place is great and is full of great people! Thanks
Tom Hoza was the salesman and he was extremely personable, helpful, and friendly. Many people do not like the car buying process, but I can tell you that Tom made this experience a great one. I honestly can say that this is one of the best sales experiences I have ever had. David Mitchell was very welcoming and friendly, as well. He broke down different options for me to make the decision that makes the most sense in the end. You guys rock.A+ to everyone I have dealt with during this experience. Thanks Tom and David!Nate
Dealership is very nice - Ive bought my last two cars there and was treated very nicely both times. Sales staff was straightforward and wasnt trying to pull the wool over my eyes or anything, both times I knew what I wanted and they tried their best to meet my expectations. Have also been coming for all of my servicing and have been 100% satisfied every time.
What a great experience. Tom Hoza , my salesman was outstanding. He put together a great lease for me and was helpful in every way. AJ , the financial officer was very professional also. I highly recommend Volkswagen Of Akron.
The environment here was very relaxed, no-nonsense. You dont need to haggle for a good price, you dont need to sit through a sales pitch. The staff are informative, helpful, and quick. I got a used car in great condition below blue book value and Im very pleased. The financing staff found a rate for me even lower than my banks already competitive offer.Give em a try!
Peter sold me and my wife a car and made the process extremely smooth and easy! Matt helped work the numbers for me and get me to a fair and reasonable price! And then AJ made the finance experience extremely quick and understanding. Thanks for an amazing experience!
Very friendly and inviting atmosphere. Leased a vehicle for my wife and Tom was amazing throughout the entire process. He even let us come back and forth in shifts, to avoid our 3 little ones running around. A very straight forward, hassle free and enjoyable buying experience. We will definitely be working with Tom again in the future! He also has one of the best offices in town!!
Tom was wonderful to work with and extremely knowledgeable about VW, and there different models/features. We were in between two models and features we wanted in our next vehicle. Tom took time to explain all their perks and helped us find a great suv that fit our budget and needs. Would highly recommend you request Tom if you visit VW in Akron. Best car buying experience me and my husband have both had.
Could not have had a better experience for my first VW purchase. My sales specialist Tom was not only knowledgeable but friendly and patient through the whole buying process. Highly recommend VW of Akron!
They did a nice job and were courteous in the service department. The whole place is clean and nice. Overall, about as pleasant of an experience that you can have while getting your car worked on. Also really glad to see them hand wash/dry the car as mine has a roof rack on it. Ill be back in another 10,000 miles
Truly excellent customer service thanks to Peter! He was very patient with me and proved to be extremely helpful helping me decide on a my new Jetta as well as helping me get all of the technical features set up. Service here is very fast and efficient. I am very satisfied with my experience here. Thanks again for making my car buying experience stress free and so pleasant!
We had a problem with our vehicle and were referred to this dealership by many people from our area. The entire staff makes you feel welcome as soon as they see you pull in the parking lot. The General Sales Manager, Joshua DeLuco did everything he could to help resolve the issues we were having even when it went past business hours. He went above and beyond to meet our expectations. We were impressed as well with David Mitchell, the Business Manager. He was full of knowledge and we never felt pressured. We love our new vehicle and are so happy with the service we received. We will definitely be returning customers. It was so nice to work with such a professional group of people.
When I tell you I dont like shopping for cars, I mean I hate every part of it! Its frustrating, I dont like the time it takes & the whole process. However, Aaron &a Amy were willing to negotiate solely by email, when my daughter & I stopped into pick up her car we met Tom, who was great, offering us water, then berries and even veggies! LOL! We had so much fun with him, he had us laughing so hard, so friendly and hilarious. The financing with David was also fun! How can anyone make that fun? Needless to say, the whole experience was fantastic, they made it so easy, and by far the most fun I ever had buying a car! I would not hesitate to recommend this dealership! Thanks guys!
They are under new management.I recently like 3 weeks ago purchased a vehicle from the Dealer. I have to admit EVERY SINGLE STAFF MEMBER I ENTER ACTED WITH WAS TOTALLY AWESOME! Chris, the sales agent was absolutely wonderful! He worked with me to better align me with the appropriate vehicle, since my toureague was no longer in production and the equivalent was out of my price range. Needless to say, I am very happy with Chris choice!If you like/love VWs, contact Chris at Volkswagon of Akron. 💕My 1st review was based on their GRAND OPENING and a outside vendor informed me that I won a prize and had to sign for it. Actually, he ran my credit report. I was not a happy camper.Three maybe four weeks ago I purchased a
Tom was great and super helpful! This was my first time buying a car and he took the time to explain everything to me and make me feel more comfortable about buying a car! It was a great experience and will make me return to Volkswagen in the future!
The staff and Matt the manager was amazing on the purchase and communication with my wife and I purchasing a Jetta and a Atlas, I would highly recommend VW of Akron to friends and family.
We brought in my Tiguan for its 30,000 mile service and was very happy with the outcome. They did a complete inspection of the unit and alerted me of the tire wear and that it would be something to think about replacing in the near future. Changed the oil and checked entire unit!!! We have never had a bad experience and will continue to drive 1hr away to get the best service on our vehicle. Thanks to the service department and mechanics!!!
This is a late entry from December 2018. I bought a used Subaru from this dealership. I full hearted agree with the other reviews very relaxed, non pushy environment. The staff here was great to work with in a great atmosphere! Thanks guys! I am still loving my car!
Great car purchase experience!I needed to get a car for my daughter. I worked with Tom Hoza and he was outstanding as he guided us through the process. He was professional and easy going—the perfect combination that helped us with the lease of her new Jetta. It is important to note that there was no game playing, no feeling of being disrespected, or jerked around. It was, quite literally, the best car dealership experience I have ever had, and I have been purchasing cars since early 80s.
Took delivery on a 2020 GLI Autobahn today, love the car. Ammar(salesman) and Matt (management) were good people, not just your typical annoying dealership. Negotiations were fair and quick. They traded with another dealer for the exact options I wanted, detailer did better than any other vehicle purchase Ive made. Thinking Volkswagen? Definitely give them a shot.
Chris was a great help, so polite and honest, the easiest transaction I ever experienced when purchasing a vehicle. Finance even stayed late to get me in my new vehicle. Everyone at VW OF Akron was amazing, I surely will be returning in the future.
We purchased a turbo beetle about 2.5 years ago. The salesman was very patient and not pushy at all. The purchase experience was very pleasant and relaxed.Today we picked up our car after the standard 40K service. There had been a problem during the test drive. The clutch pressure spring had failed due to uneven contact. The clutch components were just past the warranty but Aaron talked Volkswagen into covering the cost of the repair.While I was a little disappointed in Volkswagen for the bum part, we were VERY HAPPY with Aaron and the service department for making this right. My faith in Volkswagen is renewed. We have owned many Volkswagens in our family.We recommend this dealer if youre interested in purchasing and we DEFINITELY RECOMMEND THE SERVICE DEPARTMENT ! !We are very very happy with them ! !
Tom Hoza was a great sales associate to have help me with my first solo car purchase. He made everything crystal clear and easy for me and I cant thank him enough! Thanks to AJ Borisa for making all the paperwork easy too! Definitely recommend VW of Akron!
Super easy to work with, and we got what we wanted. If I were to start a company today.. I’m probably calling Tom to work for me. The guy is awesome..he put up with myself and my family for like 4 hours.. dude needs a trophy for that alone. Thank you ALL involved with the purchase of our vehicle!
Omar, AJ and Darnell!! What an experience! Easy, fast and pleasant... my car lease expired and want to buy out the Jetta. When it is time to buy another car this is the place I’ll be - no matter where in the USA I am. I even had my oil change and wash while I signed paperwork. 10 stars!!!
I’m not sure where to really start. I put in for a request to talk with Chris one of the amazing reps that helped me. I felt forced into a “mom car” and I went in to see my options. Chris walked me through the process and just stuck with me through it all. The questions, the test drive ect. I will NEVER go anywhere else. Not only did I work with Chris who is amazing but I also got to work with the Finance team that got me into my dream car. After the tears and all the signing this was the BEST experience I have ever had on buying a car. Thank you all so much ❤️
Very responsive group. This was my first car purchase without seeing, touching and kicking the tires. The voices on the phone assured me that the vehicle was everything it was said to be. My wife and I are extremely conservative and took a leap of faith and was very pleased with the outcome. We acquired a great car at a great price and will someday stop in to shake a hand or two. Thanks again VW of Akron.
Tom Hoza was great to work with, accommodating, and very entertaining! One of the best sales consultants weve came across. Not to mention his cool office with eclectic decor and snacks/beverages. Appreciated that the manager, Josh, allowed me to take the car on a two day extended test drive. Overall great experience!
Drove 65+ miles to see a car that wasnt there. Only made the drive after verifying with that the vehicle was there.Very bad experience all around.While there they were extremely desperate to make a sale. I really should have just turned around and walked out after the audacity which they had to treat me how they did.When I arrived I was told to have a seat.Sat for 35 minutes only to be told the car sold a half hour before we arrived.Complete BS, crooks, tried to sell us totally different cars than we were there to see and did not respect or understand our needs.Everyone here is only interested in filling their pockets not helping or serving you. Practically begged us to lease a vehicle. Utter scumbags wastes of time look anywhere else for a better experience. Even a hole in the ground is more hospitable cleaner had more parking and customer respect.
I recently took my Volkswagen Jetta in for repairs and Darnell was excellent to work with. The warranty was superb and saved me literally thousands in repairs. I am very happy with the service and the attitudes of all employees I encountered and they’ve earned a customer for life. Thanks again Darnell and Volkswagen of Akron team!!
I can’t say enough great things about this place. Everyone that works at VW Akron is so nice and caring. Our salesman, Peter, was amazing. He knew so much about the cars and the business and never made us feel uncomfortable or pressured into leaving with a car. Not to mention, we met both of the sales managers and they are the nicest people you’ll ever meet. So was the guy who did the financing with us- He told us exactly what was going on the whole time and answered all our questions so clearly. All the salesmen and managers here really made us feel like they really cared about how we felt and making us happy, rather than just making a deal and forcing us into something we were unsure of. We won’t go anywhere else to buy a car!!!!
Took my car to get service under warranty. Darnell was super helpful. My only complaint was that the day they would have a loaner car for me kept getting postponed. It ended up taking 10 days to get the loaner. Fortunately my engine problem was something not super-urgent. Other than that, the atmosphere and friendly staff make it seem like a great place to get your car serviced.
Brian was incredibly helpful, kind, and knowledgeable. He was attentive and showed that he really cared for his customers. In addition, the car was an well maintained and an excellent price. I am incredibly happy with my investment and I will highly recommend Brian and Volkswagen of Akron to my friends and family in the future!
My service at Dave Walter BMW was very nice. Brandon handled my case from the start. He was very professional throughout my service experience. I was very appreciative of how he kept me informed through the day regarding the progress and the issues they had discovered.The gentlemen that greeted me in the service department was very courteous and the young lady that handled my paperwork at pick up was very pleasing. Im sorry I didnt get their names.Its nice to see that in todays world of so many poor service experiences that Dave Walters team still values good customer care and service delivery.I appreciate it, and thank you,Chris
So far my experience has been frustrating to say the least. I had my vehicle towed for start up issues. Was told that I had a faulty battery, I needed new alternator and something was wrong with the intake manifold. Majority was covered by my warranty. I was told the vehicle would be ready a certain day and I went to pick it up and it was not ready. Wasted money on Uber back & forth. When the vehicle finally was ready, I drive the vehicle off the lot and immediately heard rattling noises and the check engine light came on. So that tells me the vehicle was not test driven after the work was finished. Called the dealership and left a message to be contacted back from the service department. No call back. This is becoming frustrating and I’m starting to lose trust in this dealership. I’m going to take the vehicle back on Monday and see how all this can be resolved.
If I could give this place zero stars I would. I had my car towed here to have a new key programmed because I was told they were the “best.” Unfortunately, it was quite the contrary. I was originally quoted $260. I got a call from a tech 5 days later claiming that they could not fully program the key with all of the functions. I was confused because my key and car worked perfectly fine prior to me bringing it in. I asked them to move forward in trying to program my key. A couple hours later I got another call from a tech claiming my circuit was faulty and the electrical unit blew while they were trying to fix it and that it would be $900 to replace. When I came into the dealership they charged me $333 dollars for a job they didn’t even finish. I now have to remove my covering from my driver side door to gain access to my car. What I am confused about is how they charge me full price for a job they didn’t finish and expect me to pay $900 dollars for something they did and can’t decode. I will be moving forward with my lawyer tomorrow. It’s a shame we couldn’t settle this out of court. However, I am fully prepared to file my consumer complaint report and take this up with the better business bureau. Do yourselves a favor and steer away from this company and their faulty practices. I’ll see them in court.
Working with Brian, Chris and Anthony was a pleasant experience. We felt they appreciated that we had done our homework on the VW we wanted to purchase. They were fair and honest in explaining how they’d arrived at the sticker price for the year and mileage of the car. We truly felt they wanted to help us get the safest VW we could send our daughter off to college in. From financing through delivery, we did not feel rushed or pressured. Thanks again for all your help!
We had a great experience at Volkswagon of Akron. Tom walked us through the process of helping us get the car we wanted. He was not overbearing while staying in touch with updates. We are very happy with our new SUV and our experience.
Let me just preface with saying that I had no idea I was going to end up with one of my dream vehicles in my driveway. Tom and Matthew worked with me to get me into the vehicle that I wanted and at the price I wanted. I cannot say enough good things about VW Akron or Tom and Matt because they really came together to get me the best possible deal. Do yourself a favor and shop with them.
Just purchased a 2019 VW Atlas from Tom. Hands down this is the best dealership around. Tom was an amazing salesman and easy to work with. We left not only happy but very satisfied with our purchase. The Atlas is our favorite VW that we have purchased. Looking forward to working with Tom in the future. I plan to tell all of my friends and family to go see Tom for their next car purchase.
I had a great experience buying my VW at Dave Walter. Although the deal took some time making, the staff was tremendously helpful and accommodating. They seemed to really want to work with me in getting me into the perfect car at a price we both felt comfortable with. I worked with Tom Hoza and would recommend him to ANYONE. He did a GREAT job. Rora Liddle also worked tremendously hard for and with me to get my financing worked out. Thanks again!
We were looking for a car for our 16 yr old daughter and stopped in to see what was available. Tom Hoza greeted us with a smile and his friendly personality. He took time to get to know us, and asked our daughter what her likes, and dislikes are in a car. We did get a car that night and it was a very pleasant experience dealing with Tom and VW of Akron. We will recommend Tom and VW of Akron to our friends and family looking for a pleasant experience when buying their next automobile.
I had an excellent experience at Volkswagen of Akron. I went there to buy a Volkswagen Jetta but ended up loving the Volkswagen Passat!! I leased a 2020 Volkswagen Passat R-line and couldn’t be happier! The staff there is very professional and answered all my questions thoroughly. My sales representative was Chris Dawson who was awesome at getting me in my new vehicle! Also, AJ Borisa of the finance department was very knowledgeable and efficient in handling all my paperwork. Lastly, Emil Chadima, the service manager, was impressive with handling a special order part! What a wonderful team to work with....I was truly impressed with their attention to all the details! Thank you!
The experience was great. Very organized, efficient, and followed all the Covid-19 recommendations. I really liked having vehicles ready for us when we arrived for a test drive. Also appreciated having all the finance paperwork preprinted to make the process move more quickly. Great job!
Tom Hoza couldn’t have been a better salesman. I let him know what I wanted, he was upfront and honest about what he could do. Having dealt with shady dealerships in the past, it was refreshing to have a no-nonsense experience. Can’t recommend this place enough!
Michael and Cody are fantastic, competent, and display wonderful customer service. Anthony and Tom are also exceptional, and have gone out of their way to assist me with multiple matters. I love my new car! A million thank yous to the VW of Akron team!
Chris Dawson is one excellent client advisor. He was extremely nice and very patient in explaining everything when it came to all the details in and outside of the car. This is my second lease with VW and wasnt even considering leasing until I sat down and spoke with him.
This is not the best dealership that I have worked with.I had a Volkswagen that was not purchased from here, but was serviced in their service department... and that’s a different story for a different day.However, that experience lead to me to lease a vehicle from this dealership.My leasing experience was sub par. I don’t feel like I was valued as a customer, and I feel like things pertaining to the leasing process were explained poorly.
I love Dave Walter of Volkswagen! Theres a reason why I just got my second car from there! The customer service there you can not, and will not find anywhere else. The quality of their standards are exceptional, and you can see that come through with their employees and cars. My salesman was Justin Koss, and he listens, hes not pushy by no means, hes intelligent and wants you to go home in a vehicle from Dave Walter. Rora Liddle worked magic to get me approved seeing since my credit isnt the best, and not only did she get me approved, she got me the best deals, best interest rate-below previous offer I had somewhere else, it took some time, but it was worth the wait! I left happy and in a new car! I got the best deal, best rate, best trade-in, and the best service I could ask for. I dont know of any other dealership you leave in hugs and become friends with your sales people, but at Dave Walter Volkswagen you do. THANK YOU RORA AND JUSTIN! I couldnt be happier. I love my new car!
Took my vehicle to get serviced. Darnell was very polite and helpful! They were able to diagnose my car quickly and took my vehicle to repair the issue immediately along with giving me a beautiful loaner. Would definitely do business with these guys in the future!
This place is a joke when it comes to customer service. Last June I come in VW of Akron.Because of a corrosion warranty claim on the door. This was a warranty issue due to poor engineering on the wheel wells that hold water and cause rusting from the inside out. I know this because it is my second VW that had a corrosion warranty claim. After 12 months of calling the dealership and VW corporate customer support I am still waiting on having my car repaired. They keep telling me to be patient. At first the delay was because the body shop was backed up, then it was the dealership was closed due to COVID19, etc., etc., etc. I am still waiting 12 months later and now they wont return my calls. This place has been run into the ground since Dave Walter sold it and their customer service is atrocious! Many times when you call they dont answer the phone and it goes into voicemail and they NEVER return calls! Do yourself a favor and go to Brunswick VW.
Always friendly. Explain things in detail when they see the huh? look on my face. I walked in with no appointment and the vaguest of information, and walked out in less than an hour with enough oil, a new tire, and a reminder for my next maintenance appointment. They were great to lease from, great to buy from, and the have free animal crackers. If I could just keep their parking lots straight Id have no worries at all.
Terrible service department, 0 stars. My wife called due to a recall on the airbag on her 2012 EOS after receiving notices that this part was recalled and needed replaced. The person in service she talked to told her yes there was a recall on her car but no solution to it and then he had the nerve to ask her if her car had a Volkswagen emblem on it! When I found out I called the Streetsboro dealership and the problem was taken care of professionally without all the BS. I then called Volkswagen of Akron to report the shoddiness of their service department and little interest was shown. At least we have the recorded conversation in case of liability due to accident. Its worth the extra 4 miles to the Streetsboro dealership to be treated respectfully and professionally.
Great experience working with Tom and AJ purchasing a VW Atlas SEL Premium! Hassle free and incredibly convenient communicating with both of them. Love the car! Thank you, gents!
Outstanding People and Customer Service. Thank you to Tom and James for treating me like the most important person in the room. This is more than buying a car, its people working together to make the best experience possible. I was a first time buyer, I WILL BE BACK!!!!
We recently bought a Volkswagen Tiguan from Chris Dawson and we were treated great! He answered all of our questions with ease. He was very knowledgeable and didnt try to persuade us into something we didnt want. He was very confident and has a super personality! We would definitely recommend Chris and Volkswagen of Akron to everyone! ! Thank you Chris again, we absolutely love our Tiguan! !
Came in with an older VW with a check-engine light. They took great care of my car and even washed it. Turned out to be an easy fix but they test drove it and made sure the light was not turning back on before I left. It took a little more than an hour to fix but they charged me just for an hour of work.They offer complimentary vehicles or a shuttle for those who need it and also have free snacks and even a work area for busy professionals on the go. I’ve never seen that before.Lastly, I just wanted to mention they really took the time to treat me like a human and didn’t look down on me when I drove in with an older car. Treated me like a valued customer and I appreciated that.
Without a doubt my car was made for the autobahn! I cant thank Justin enough for putting me in a car that I love. He is knowledgeable about all the small things that made the CC the right choice for me, what other cars had in comparison, and after the sale made sure that I knew how to customize the settings to my liking. The transaction went smoothly which I appreciated because I dont have time to be haggling over details. And Im also super excited that Aaron is handling the service department because he explains things in a way that anyone can understand.
This is a great dealership! From service, to sales, to the finance office...everyone was fantastic and ensured I was happy every step of the way. I would suggest you work with Chris Dawson (Client Advisor) if you are in the market for a VW. He was able to provide me with the options and advice that made my experience enjoyable. I had a small window of time to get a deal done; Chris and the rest of the VW of Akron team we’re able to get me in a new car and driving off the lot in just a few hours. Thank you!
They made buying a car very easy and hassle free. Both James Hunziker and Tom Hoza were able to answer all of my questions via text messaging and phone calls. They even responded after their work hours and on their days off through their personal numbers. Even the finance manager, Cody Lambach, stayed late to make sure everything was taken care of. This is my first VW vehicle I’ve bought, and because of the staff I’ll definitely look to them first the next time I plan on purchasing a vehicle.
Met Tom Hoza and was very glad for the opportunity. We checked out and test drove a 2016 Jetta, and I bought it. I wasnt really satisfied with my purchase: all my doing: so 2 weeks later I came in to make an upgrade to a 2016 Tiguan. I was treated fairly, and after a bit of horse-trading, we closed a deal. Very happy with the Tiguan, alot more car under you and rides smooth. Tom had a great deal to do with me ending up in the right vehicle.
After leasing our first Volkswagen from Volkswagen of Akron, we became a Volkswagen family and absolutely love driving them! Gary at Volkswagen of Akron is my first choice when looking for a new car. He is very straightforward and always finds the best lease deal for us. And everything always goes so smoothly, never a worry! The entire sales staff is top notch and the service department is excellent!
Cody was amazing! He helped me get my first car , he made it very easy and a very satisfying experience, if you come to this Dealership definitely ask for Cody! Great guy & great salesman:)
This place is a joke. Went to test drive a Tiguan with my boyfriend, and they tried to pass off a used car with over 6000 miles on it as “new.” The salesman pitched us some bogus claim that the car was the owner’s daughter’s car and she got it taken away. We wrongly assumed we’d get a good deal on it since it was used. Instead they “played” with the numbers to get our monthly payment to where we wanted it. Finally we insisted they tell us how much they were asking for the car, and they quoted us the MSRP price for it. They insisted this was the only way to get the low apr promotion. We got up to leave and they got offended so we tried to work out a deal on an actual new car and they kept coming back with higher and higher numbers every time we agreed on a price. Don’t fall for their scams, buy your Volkswagen elsewhere.
My wife and I have been researching multiple suvs to add to our family. We have had a few bad experiences at multiple dealerships in the area. Everyone at the dealership was great to deal with and made life easy, Peter was wonderful to deal with. You will not feel pressured to purchase a vehicle here, which is what led my wife and I to come back and buy our new Atlas here at Akron VW. I would highly recommend anyone to visit before making the decision to visit the large high volume dealerships.
First off - the staff at this dealership are amazing. They are knowledgeable, forthright, and willing to help you out with making a deal happen. I found the most amazing pre-owned vehicle at a rock bottom price on their lot. I drove 5 hours from Harrisburg to Akron OH to buy the car because the deal with just THAT GOOD. To top it off, Tom Hoza, my salesman was just as excited as I was about the car and we had a blast testing driving it... almost too much fun we didnt want to return back to the dealership. Tom was perfect - he had every part of the purchasing process ready for me upon my arrival so I could focus on the excitement of buying a quality German vehicle and not on paperwork or titles or govt shinanagons. Highly recommend them - ask for Tom!
Tom was amazing! CJ and I had a blast! He mad the car buying process fun and took some of the anxiety away. I would 100% go back to him and send anyone I know his way. The entire staff was knowledgeable, friendly, and went out their way. Thank you!!!!
We have purchased numerous cars from DWVW over the years dating back to when Aaron was selling them to us so we have a high confidence level in his knowledge and therefore his staffs knowledge of the brand. Aaron and the rest of his service team have always gone above and beyond in ensuring we have had the best service experience possible. I would highly recommend them to anybody looking for quality service.
We leased a Jetta 3 years ago and one of the main reasons we came back was because of the amazing customer service we received while being taken care of at Volkswagen of Akron. Tom Hoza Especially demonstrated excellent hospitality, kindness, and amazing customer service through every aspect of the sale and even throughout the lease term. We just went back to VW of Akron and were so happy to know that Tom was still there to sell us another vehicle and be there for the whole process. Great service!
My daughter just turned 16 and was looking to get her an affordable and reliable vehicle. Stopped in at Dave Walter VW, with the intent of only browsing the lot.. We were pleasantly greeted by Tom Hoza who took the time to understand what/why we were looking for a new car. He was extremely patient and never tried to over sell us into something we didnt need. The entire process from start to finish was so simple and fast.. it didnt at all feel like we were actually buying a car. Even the the dreaded part of walking into the finance room was nothing like Im accustomed to or have experienced at at there dealerships in the past. David had all of our paperwork ready to go and was completely thorough with reviewing everything before signing.. and he still had us in and out in record time. We truly had a such a great experience, that the process of buying a new car felt nothing like a process. I look forward to getting my next car from Tom and Dave.
The heart of every company is a valued employee. Tom Hoza is the most professional salesman that Ive ever dealt with while buying a vehicle. I have never had such a great buying experience as I did at VW of Akron with Tom. I will recommend this dealership to everyone I can.Regards, Bob Duer
We leased 2 cars on the same day and process was very smooth with our salesman Tom Hoza and the staff at VW Akron. He was so easy to work with and Matt and A.J. were helpful as well. Will return again when it’s time for new leases!
I purchased a 2019 VW Jetta from Tom yesterday and to be honest, it was the easiest car-buying experience Ive ever had. He and Cody stayed after work for over 2 hours to get me taken care of and it was truly appreciated.
I worked with Pete. Great guy. No pressure sales. Straight arrow. Smoothest car buy Ive ever made. I would go back again. I recommend VW of Akron to anybody out there looking for a great car at a great price. Keep up the great work, guys! Thank you, Pete!
I am a college student at Kent State Univsery my lease was up on my car and I wanted to take a look at a VW Jetta. I called the dealership and spoke to a sales Pearson named Geoff. He set up an appointment and had the car pulled up when I got there. I ended up leasing the car with the help from Geoff and the sales manager Matt. It was a great experience and I would recommend them to anyone!
Was hopping to trade my a4 convertible and buy a used traverse that was priced around 7 k. They offered me $300 for my car, just $300. I decided to keep my car and offered them 6k cash, they refused.I was not very much thrilled with theirs car trade in estimator, who obviously missed to do his job properly. I traded same car same day for $1000 at another shop and bouth my self $5000 worth SUV with 93000 miles in better condition than Traverse was.1 star for trying
Recently picked up a couple cars from VW Akron and the experience was great. Tom Hoza was awesome throughout the whole process and so were Matt and Cody. Matt and Tom made sure we walked out with great deals on our cars!
Tom and Matt took excellent care of me. They worked hard to make sure that I was happy with the transaction. Love my new Beetle convertible! And thanks to Chris for explaining all the bells and whistles.
Let me start off by saying, if i could give this dealership 6+ stars, I would. They are hands down the best car dealership in northeast Ohio. I went to several different dealerships and nobody was as welcoming, friendly, or ready to work a real offer as Dave Walters VW. My sales rep Justin Koss made leasing my first car very easy! He was very friendly and easy to work with. I would definitely recommend Dave Walters Volkswagen to anyone looking for a great deal on great cars from great people!!
Buying a car is a daunting task. I always dread the entire process because it’s timely and stressful. I had found a Volkswagen Tiguan I really wanted on Carfax and it led my husband and I to Volkswagen of Akron. As soon as we walked in we were welcomed by Tom Hoza. We drove away that day with the exact car I wanted! From start to finish he was extremely approachable, friendly, and accommodating.To make it even better, it took less than 3 hours to test drive, finance, and drive home. If I ever buy another VW (which I most likely will) I will definitely make the purchase from him again.
I recently leased a 2016 VW Jetta from Dave Walter. I have nothing but GREAT things to say about the staff, cars, and environment. Being my first car purchase I was a little nervous, but those feelings quickly went away. I was being helped by Tom Hoza, and I would recommend asking for him. Tom was very knowledgeable about the VW cars, and had answers to all of my questions. He was very personable and kind; I never felt uncomfortable or like I was being pressured. Everyone else that I talked to and dealt with was also very nice and helpful. After deciding on the car I wanted the process was not long. I waited less than 10 minutes for my credit approval. All in all, GREAT experience!
So you want to see the true personality of a sales rep? Ask questions, details and reasoning behind offers. We were interested in a demo tiguan. A previous rental. He called us and said it was a huge deal so come on down. When you talk about 30 grand, a huge deal is a couple thousand usually? One would think. But now it wasnt even 500$. Wouldnt budge any further, gave us attitude, used guilt tactics to change our mind, Untold prices we would have to pay.. just an overall negative experience. At Akron Volkswagen.
They checked and cleaned my brakes to address a noise that made me think I needed new brakes. - and told me I was in fine shape. I love these guys. They speak highly of one another, and the office atmosphere is always pleasant.
Excellent service! Had such a great experience getting my new car! I love VW and VolkesWagon of Akron made it a breeze getting my 2019 Tiguan!! I will definitely be back and recommend anyone looking to buy or lease a new/pre-owned vehicle to go see Chris or Matt! Very efficient and professional and at the same time friendly and treated like family! 5 stars All Day !
I recently saw a used car on the website. Called and confirmed the vehicle was there. Brian, who is the internet sales rep, showed me the car. Brian was awesome to talk to and work with. There was no pressure, just straight talk without the typical salesperson attitude or sales-pitches. I am hoping to come back and finish the sale of the car, and Im definitely going back to talk with Brian.
I always go to a dealership to service my cars. While on a trip from AZ, my oil needed changed. I chose this dealership because it was close to my sisters house. While there, I told them I recently had my check tire light come on and had added air to all tires but wanted them to check and rotate them while I was getting serviced. Well, they did, also told me my tread was low and would need new tires. They also said my car was out if alignment and I had them do the alignment. 5 days later, my check tire light comes back in. Seems the rotated a tire that had a nail in it and when we went to a Goodyear store to get new tires, I was told my car was out of alignment. They gave us proof, showing how much and where. When we told them it was just aligned, they said couldnt have been. We contacted the seller dealership right away and went there but the dealership couldnt bring up any records of the misalignment and wont refund our money. I guess out of town VW owners need to be aware. I will be contacting corporate and file a complaint with them. Seems I was told the Akron roads are really tough on your car and I must have hit a bad pothole in the 5 days and less than 30 miles.
Tom Hoza was fantastic. I am recently divorced and was going at this alone for the first time. Tom and everyone at VW made my experience so comfortable and kept me in the loop about every little detail from start to end. I ended up with a great car and I am loving it!
I had such a great experience at vw of akron! Everyone was genuinely nice and did absolutely everything possible to get me into a beautiful new car and to ease my stress about getting out of my previous lease! I very highly recommend them if youre looking for a new vehicle!
I have to give credit to VW of Akron for working to help make the best of a bad situation.Brought in my wifes 2013 Tiguan to service with a camshaft position sensor and some concerning symptoms. After multiple trips they diagnosed the problem as the Turbo. The cost was $3200 for a new turbo so we considered our options of taking the $3200 and putting it towards a new vehicle, or repairing her current car. We opted for the repair.Three months after the repair the exact same fault code and symptoms came back, this time worse. The diagnosis: timing chain. The cost for this: $2600. I was livd because the service department were confident that the turbo was the cause of our problems.In light of this we again started to weigh all our options.Long story short they worked with us to credit us a substantial amount towards a new lease. I do not like leases but considering all the factors of our situation Matt, the sales manager, took time to go over our options and get my family into the best financial situation possible, while still keeping my wife in a car that fits all her needs.I truly believe that they worked hard to get my wife into a safe reliable car and work with us through the tough situation. At the end of the day I want my wife in a car that makes her happy and gives me peace of mind and I dont want to go into massive debt to do it. They went above and beyond for us to try to resolve the position we were in, not just thinking about the short term joy of driving away in a new car but also considering the long term financial health of my family.Bottom line: always be prepared with research when walking into a car dealership for service or sales, but with VW of Akron I would trust that they will work with you to do everything in their power to make you happy and earn your business. They certainly did for my wife and I.
First a big thanks to Matt and Peter!! Informative, knowledgable and just awesome!! There was a big christmas bow on my car when i picked it up!! Made it all the better for me for this new car was long awaited for i had my previous car 12 yrs!! Just thrilled with my experience and absolutely love❤ my Jetta SEL premium series!! Beautiful car!! And great service!! A big heartfelt thanks to everyone for making this experience so wonderful ...one i will never forget!❤
Great dealership. No pressure by the sales staff, financing was quick and easy through VW Finance. Vehicle was delivered spotless, and on time. No games. No gimmicks. In 20+ years of buying cars, never has it been such an absolute pleasure!
Great experience. Tom was knowledgeable and offered a no hassle car buying experience. The staff was able to answer any questions I had. I Would highly recommend this dealership to anyone.
We have bought a car here before and it was a good experience. Recently, we took my daughters 2003 Passat iin for servicing. As with any old car, this time was was going to be involved and expensive. In defense of the car. we purchased it when my daughter turned 16 as it was a good solid safe car with low mileage for the model year. She drove it for 3 1/2 years with no real issues. When we went to the dealership that morning, we had no intention of getting a new car. When we were told that the repairs would be a few thousand dollars, we asked about used or new cars. As I said we have purchased from Dave Walters VW before and they are a fair dealership so we had no reservations about exploring the possibilities with them. Tom Hoza, our salesman, was a breath of fresh air from his funky office to his no pressure, low key approach. He helped get us into a new 2017 Red Jetta demo car, that my daughter loves and at a price that we could handle along with paying for college and everything else.. Aaron Heinleiin, the Lease Manager, we have know for years from his time in the Service Department. Aaron is a great guy, personable, realistic and fair. Finally, we also dealt with David Mitchell, the Business Manager. David has the toughest job of all as he is the This is how much you have to pay guy. Again, David was a really nice guy and he took the time to explain everything to us. This was a spur of the moment experience that left us with a great new car and a good feeling. You cant ask for more than that from a dealership! :O) Judy and Paul
Justin Koss was very helpful and patient with me in try to get my first car. He did everything he could so I would be able to drive out with the car I wanted. He mad sure I was happy with everything and buts things in simple terms when talking about cars. He also sold my sister a car a couple months ago as well as me today. I recommend him if you are looking for a car. Thanks so much Justin!
Changed my review from 2 to 1 star. The finance manager was a disaster. He wanted to try and beat the pre-approved finance rate I had from my bank. Said it would only take 10 minutes, an hour later he showed me options for a higher rate instead of just saying he could not beat it. It ended up taking over 5 hours to complete what should have been a simple purchase. I bought a used 2014 Jeep and paid to have my plates transferred to the vehicle. 25 days later I received a memorandum title in the mail without explanation. 6 weeks later I was stopped by the police and informed my plates were not registered to the vehicle. After contacting the dealership, I was told the car needed an echeck and didnt I receive the title to go get my own plates. Poor communication at best. I have not had dealings with the service side of the business but from the administrative side they are terrible. I will never return to or recommend Volkswagon of Akron.
I feel, my experience was the best possible. Aaron Heinlein was the best salesman that I have ever encountered. He made the car buying process easy, simple and painless. Aaron also found me the car that I always dreamed of and wanted. I will definitely return to and recommend Dave Walter Volkswagen!
I had a great experience here. Ammar is the man. Super helpful, great to talk to, genuinely wants to get you the best deal. I’m loving the car.
Matt and Tom are the best! So glad I got to work with them! They did absolutely everything to get me into the new VW I wanted! Can’t wait to schedule all my service with VW of Akron!
My name is Amanda Tom Hoza is the man! Super friendly and made my experience with VW one of a kind. He gave me an awesome deal and my entire vehicle purchase was smooth and easy. Loving my new 2019 Tiguan!
I leased a VW Jetta the day after Christmas, and I was really nervous about the experience. Having Tom Hoza guide me through the process definitely relieved any nervousness I might have had. He was extremely friendly and knowledgeable and I really felt like he was doing everything he could to get the car I wanted for the price I wanted. I would definitely recommend him and the staff to anyone and I look forward to the next transaction!
I’ve been to multiple dealerships over the years to look at cars, and Volkswagen of Akron was one of the worst experiences I’ve had so far.We recently visited on a Wednesday around 3 o’clock looking at Jetta’s for my girlfriend. Our hope was that visiting a larger market like Akron might help with getting a better deal. Peter made sure we got no such thing. First, we stood outside the front of the store and no one asked us if we needed help. After a few minutes the service manager happened to be heading across the street and said hi to us. He then asked if we needed help. We said yes, so he went inside to get a salesman to assist us. Peter came outside as we were browsing the used cars and basically just said “This is what we have”… Ok… so we look around ourselves. My girlfriend has her eyes on a used 2019 R-Line, and Peter repeatedly insists it’s not an R-Line, eventually we point out the R-Line emblem on the side of the car. Next, my girlfriend pulls on the door handle and it happened to be unlocked. Peter replied as if we had personally offended him by opening the car and sitting inside. This must have ruined his tactics or something, we have no idea. We had to make it very clear that she wanted to have a test drive, and Peter finally understood what we were asking for and went to get the keys.The test drive was nice enough, Peter talked to me plenty and was mostly polite, but didn’t ask my girlfriend a single question about her opinion of the car during the whole drive. This perturbed her some considering it was her money buying this car, not mine. There was a warning light on the dash and Peter had no idea what it was, nor any intention of investigating it. He basically said we would still have a warranty and that they would have service look at it later. Turns out it was a tire pressure indicator, which we learned from another dealership as soon as we mentioned the experience and symbol. Glad to know Peter knows the cars he sells…With the test drive over we walk inside to discuss price, which was obviously a waste of Peter’s valuable time. He tells us how all their cars are priced at or below KBB fair market value. I pull up the exact car, from the exact dealership, on AutoTrader, and it clearly shows that this car is above the fair market value range. Peter doesn’t bother figuring out the difference yet repeatedly tells us that it is priced at fair market value, even after getting the same result when putting it into KBB on his own, then told us that it wasn’t worth his time to go to his sales manager for a price. He told us that the most we would get off this car was 100 or 200 dollars. My girlfriend asks again for him to get a final price. He still refuses to go ask but proceeds to pull out a calculator to give us a rough price. The conversation ended with my girlfriend asking “You’re really not going to go get an official price?” and Peter replying “I just told you what it would be and I know there’s no way we will go down from there.” We weren’t even asking him to get a better deal, simply to go get an official price statement, and he refused. We awkwardly left the dealership. He didn’t even ask for a phone number like every other dealer in existence.My girlfriend later sent an email to the dealership, which led to Peter trying to call her about 6 times, leaving one message which was devoid of an apology. She sent a follow up email asking for him to stop calling because she didn’t want to talk to him, and she was definitely not going to buy a car from him. Her only goal was to make them aware of how he had made her feel.3 days later we bought a brand-new Jetta R-Line from another dealership, had a much better experience, and got a much better deal. We will never go back to Volkswagen of Akron and suggest everyone stay away from Peter. He was rude, reaching out to the dealership did absolutely nothing, and a dealership that has high prices and refuses to negotiate is not worth anyone’s time.
Michael and Brian did a fantastic job finding the perfect car for my daughter. We were treated like royalty. Even got a great tip from the finance department. VW of Akron is the place to go!
I searched across the nation for an used MDX with Advanced package. I Found one online located at Volkswagen of Akron. When I arrived at the dealership, I was pleasantly surprised to see just how clean the vehicle was. Who ever shops for their inventory has a “good eye” for clean cars.My sales Representative, Brian Kazdin, provided me a detailed report of the vehicles condition prior to arriving. He was Knowledgeable, honest and NOT pushy. This was a change from prior experiences with car sales representatives.I would recommend Brian Kazdin and Volkswagen of Akron if your in the market for a used vehicle.
My wife and I recently purchased a vehicle from Volkswagen of Akron and were both very happy with them from start to finish. They really seemed to go the extra mile to help find the exact vehicle we wanted and gave us a great deal on a loaded Atlas. My only disappointment from the experience is that I realized I should have taken a look at how nicely put together and spacious the Atlas is before we got an Acadia earlier this year. My advice to everyone is to give Volkswagen a closer look before buying another vehicle. The quality of this Atlas, inside and out, leaves similar sized and pricier SUVs in its dust. (I publicly stand corrected. My wife did a better job selecting a vehicle than I did.)After working with Cody, Matt, and Anthony for this purchase, I can confidently recommend that you call this dealership if you want a great deal on a car/suv you’ll love. Thanks Volkswagen of Akron.
I used to work for a bank and dealt with many dealers but there is one dealer that I keep coming back to. That is Dave Walter VW. I love them, their values, and the sales and service team. I would refer them to anyone even thinking about purchasing a VW. They really wanted (and did) to help me and did everything in their power to correct a wrong that was made by another dealership. Aaron, Dave, and Gary assisted me through this tough deal and I am forever grateful. As well, the service team (especially Mike) was extremely helpful, courteous, and forthright in diagnosing my trade. If you ever want a dealership that treats a person fair and honest, this is the dealership to go to!
Had a great experience buying my car from VW of Akron. Tom is the man, very helpful throughout the whole process, great guy. Very satisfied, would recommend to anyone!
I wanted to share my recent experience with Dave Walter VW.After going to several dealerships and feeling like I would rather visit the dentist, we ended up at Dave Walter. From the moment we walked through the doors, I felt a difference with this dealership. Justin Koss was our salesman and he was not only friendly and knowledgeable, but he also did not pressure us into purchasing a vehicle like other dealerships try to do. The GM, Josh Deluco introduced himself to us the moment we walked through the door and made himself available if we needed his assistance. He was very personable and like Justin, did not pressure us to make a purchase. After a couple of test drives, we decided on a VW Beetle that every time we drive it, we love it more and more. After purchasing our new car, we ran into a little situation and when we returned to the dealership and sat down with Josh, he quickly solved the situation with concern for us as the customer and with the utmost professionalism. It was such a wonderful experience to buy a new car without the games and frustrations we have experienced at other dealerships. Dave Walter is an EXCELLENT dealership and its staff is IMPECCABLE!
Im happy to say my experience at Dave Walter Volkswagen was beyond what I was expecting. I was able to make an appointment for the day I called, they repaired my initial problem very easily (engine cover had come loose and was dragging on the ground), and they took the time to show me why it had come loose to begin with (after my last oil change at a generic oil-change shop, the cover had been installed upside down and not all of the screws had been replaced!). Volkswagen also changed two brake bulbs that had burnt out and gave my car a complimentary bath (I was really excited about that last part since a plow truck had just plastered my entire car with some gross mix of salt, snow and dirt the night before). Needless to say, I will definitely be bringing my car back to VW for any repairs or maintenance, even if its just for an oil change- the staff was knowledgeable and friendly (Aaron went over the repairs with me) and I was extremely satisfied with the price. It can be difficult to find a place that both knows what theyre doing and you can trust not to rip you off, so I sincerely recommend this location to other VW drivers as well.
I wish I could give ZERO stars. The service manager I had to deal with about reprogramming my key to my vehicle gave me the hardest time and talked to my mother disrespectfully multiple times today. His name is MIKE BOYLE, he told us that my battery was dead when they went to check the car and that we either could but a $211 battery from them or pay an extra $60 dollars to have them charge it for 30 minutes. When we asked if there was anything else we could do like coming to the dealership to jump the car ourselves because we are on a budget he said “he can refuse us to come do that on their property, and those were our options and if we don’t like it he’ll just push the car into the street and we can get it from there.” Because we told him we’re tight on money and just wanted to see about a cheaper solution. He then told us “well I’m here to make the boss money” but shouldn’t your concern be about the customer?!? CRAZY!!!! His exact words said to us over the phone. When we got there and first met him in person he had a horrible attitude and he gave us the run around. We checked the battery and it wasn’t even screwed in and when we ran that by him he was dumbfounded at first then immediately said “well we’re not getting paid for battery work, to check the battery” yet he called my mom before we got there to immediately get us to buy a $211 dollar battery when my battery was good, we took it to autozone to test it for free!!! He was lying to us up and down to try to get more money. After we addressed him about his attitude he was being nice for the last 30 minutes we were there and he had the audacity to try to apologize, but he was rude to my mom on the phone twice and he refused to try to help us at all, and even in person at the dealership he was rolling his eyes and scoffing at us and we weren’t being disrespectful to him or the employees at the dealership at all. it was his way or no way. I AM THE CUSTOMER. Even when I worked in customer service I still treated people how I would like to be treated when I’m putting money into a company. I absolutely love voltswagen cars but I can honestly say this man made the whole company look bad, and he made a situation that was already stressful and bad for me, far worse. Especially when he THREATENED to push my car off the lot into the street if we didn’t buy a battery or pay them to charge it. I’ll never go to this dealership again. I don’t recommend anyone take their vw to this dealership to get serviced because you will get talked to like you’re nothing and you’ll be running in circles. We also have a recording of how he was speaking to us at the dealership.
Matt, Tom, and Melissa at VW of Akron have left a lasting impression on me. They truly rolled out the red carpet to my family. My mom purchased a VW Tiguan with them earlier in the month with an identical experience. I plan to refer all of my friends and family to them. I welcome the commute to Akron for the level of care and attention to detail they deliver. They earned a customer for life!!!
Highly competent and professional.I am a reviled and widely loathed local figure. This generally leads to intentionally miserable service and work on pretty much everything I pay for. This is always accompanied by a dramatic cough or some other signal to let me know it’s intentional.VW of Akron has provided great work and service regardless of this crusade. They even went as far as to try to get the majority of the work covered by warranty... I’ve been failing to find an adequate metaphor to describe how unlikely and unexpected this is.
Salesman was nice, finance manager was nice. The sale went pretty smooth. But.......they never called to tell me my plates we in. I left 2 messages. The 3rd time I called they didnt know anything. They finally called me back and said they were in. But who knows how long the had been there. You would think they would see them sitting there and say I should probably call this guy. Nope.
We worked with the whole team at Dave Walter VW to buy our car. With their awesome service we were able to get in and out in about an hour!!! Amazing!! Our salesman,Tom, was very helpful and easy to work with. Would definitely recommend!!
I have been using Dave Walter VW for service on my EOS since about 2009 after the dealer that I purchased my car from closed. They are always so helpful and friendly when I call with questions on recalls, parts, or general concerns or been there in person to have the EOS serviced. I have typically worked with Ryan who has always been extremely helpful. Most recently been working with Mike and Sasha. Both very customer focused during my wait while in and out of the store. The friendly and customer focused attitudes of the staff is why I make the trip there!Still the same great service! Special thanks to Mike for his easy to follow explanations and working with me to determine what maintenance I want to do when:-)
Tom Hoza greeted us like old friends! He made our purchase experience pleasant and uncomplicated. David Mitchell and the rest of the team provided excellent support with very clear explanations of various options and offers. Great experience, we would definitely recommend Tom and Dave Walter VW.
This company is overcharging for services, tells you that your new and working parts are bad so they can charge you for more. I took my car in the other day ( I am a mechanic myself and replaced many of the items, so I know they are in working order) and they tried to charge me $6,000 for parts that I knew were brand new. They will screw you over especially if they think you have little to no mechanical knowledge. I recommend that you go to someone you trust or get a second opinion before dealing with them.
4.2 (199 comments)
Review №1
2022-03-31I highly recommend VW of Akron! I just had an excellent buying experience provided by Matt, Chris, and the rest of the team. The team worked together to get me exactly what I wanted while making the whole process extremely enjoyable throughout! I will be buying my next car from here again, but in the meantime, I will be recommending all my family and friends start and finish their car buying process at VW of Akron!
Review №2
2022-03-24I walked into VW of Akron expecting the same overwhelming sales pitches, not being taken seriously as a woman, and lack of regard for what actual needs I had when looking for a vehicle. I was thoroughly impressed from the moment I walked in the door. Earl was welcoming and got me set up with Ammar. Ammar listened to my unique situation, was informative and incredibly down to earth and helpful. He helped to get me out of my Honda lease and into not one, but two Volkswagens that day. The process was easy, enjoyable, and I didnt doubt my decision for a second with them. Financing was easy, Ammar made sure we had the best options, and the warranties and coverage are top notch. I made the mistake of switching from Volkswagen to Honda with my previous lease, but I will be staying with Volkswagen products going forward. All of my future leases and purchases will be through Volkswagen of Akron. Thank you all again for all of your help!
Review №3
2022-03-30We had an amazing experience at Volkswagen of Akron. The process was stress free and pleasant. Matt, Chris and the entire team were very thorough and knowledgeable. They found the perfect vehicle for my daughter. The entire process was seamless and pleasant. I highly recommend this dealership!
Review №4
2022-05-20I had a friendly, straight-forward and efficient experience working with Ammar at VW Akron. He took care of answering all of my questions. I have enjoyed working with him. Chris and AJ were also very helpful. Great job VW Akron!
Review №5
2021-12-07Everyone at Volkswagen Akron was very friendly & welcoming! Earl really took the time to listen to us & help our family find the right fit. We went to the dealership wanting an SUV (with 2 small kids) but after test driving the different models we could not decide. Earl & Ammar asked us what the most important features on a vehicle are? My husband & I then test drove a Passat & it was perfect! Thank you so much!!
Review №6
2022-01-14As someone who was in sales and sales management for almost 40 years, I dont know if I ever someone with the people skills as Ammar. On our visit, he was very down to earth without being either phony or patronizing. Made an immediate connection ( make a friend, make a sale school of thought). Very knowledgeable about the fleet available and was easily able to connect us with the vehicle my wife and I needed. Has the it factor and like I told A. J, should con continue to make the dealership a lo of money. Best of luck in the future.
Review №7
2022-04-08Ammar and Matt are great! Dont hesitate if you are looking for a new Volkswagen! My mom loves her new Tiguan (even though its blue again lol). Thanks fellas!
Review №8
2021-11-29Ammar was the best car salesperson I have ever worked with. Fast, efficient, got me the exact car I wanted, and no high pressure. Very easy to do business with. Willing to go the extra mile. Highly recommend both Ammar and the entire dealership at VW of Akron. Be sure to wear your hat, though.
Review №9
2022-06-07Honestly if I could give them 0 stars I would. DO NOT take your car here. I had to have my car towed here when it broke down. The estimate that they called me with was completely unrealistic. I ended up calling another Volkswagen dealer and they told me Volkswagen of Akron was overcharging me and to not pay it. I talked them down on price and they asked me to prepay. When I looked at the estimate they were asking me to prepay 10 hours of labor. I asked how they were asking me to pay for an estimated labor time when it hadnt even been performed yet. He said that was just his estimate. I have no clue how you can ask your customer to prepay you for labor that has not been done and you have no clue how long it will take. When I finally went to pickup my car I sat at the front desk for 10 minutes. Finally one of the dealers came over to me and tried to help me. I left a bad review when they emailed and asked for a review and then they never followed up with me to ask about my experience. I will never recommend this place again. This upsetting since I used to take my car here whenever there was a problem.
Review №10
2022-06-27My absolute FAVORITE VW DEALER. The waiting area is always clean you are greater by a very pleasant assistant to log you in and the gentleman that serviced my car was extremely pleasant. Congratulations to Darnell, he sincerely deserved the promotion to service manager! 👏If you are considering purchasing a VW, I STRONGLY RECOMMEND THIS DEALERSHIP