Kerbside pickup
Yes
Verizon Authorized Retailer - Victra in Alliance
Categories
Location on the map
Alliance, Stark County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 330-680-5380
Site: https://victra.com/stores/oh-all...
Site: https://victra.com/stores/oh-all...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–8PM
- Sunday:11AM–7PM
Verizon Authorized Retailer - Victra in other cities:
Comments (189)
Someone needs to tell Dillion it isnt cool to joke about a customers last name. He actually asked my wife if she had second thoughts about marrying me knowing shed be taking my last name. Yea, I know...its odd. 10 letters and 2 vowels. Hilarious, isnt it, Dillion?EDIT: to add insult to injury, one month later the first bill arrived and (I AM NOT KIDDING) the bill was $100 higher than it should have been. I called Verizon and they couldnt believe it either; the agent explained numerous mistakes which added up to a 100 dollar over-charge.
Jacob could not have been a better customer service representative. He explained all of our options in detail and found us a promotion to get an up to date phone.
I wish I knew the name of the guy that helped me but he was great. He made everything go smoothly and he was very knowledgeable and professional.
Zero communication from salesman to customer. Told me I could pick up my products at anytime as it’s a 40 minute drive to this location. Drives to the store and was unable to pick up my products. Very poor communication and service. The other staff was very friendly and personable.
Tyler was so awesome! Helped me with what I needed and was very polite and very helpful! Very quick service!
Tyler Z. was amazing today! My husband and I were switching from T-Mobile due to bad service and Tyler was so helpful. He was very kind and understanding, and he made sure we both understood every detail of our phone agreement/pricing. He was very considerate and helped us remain within budget, while also leaving with the newest model IPhone + chargers & cases! Our experience with Verizon has already been a worlds difference for us compared to T-Mobile thanks to Tyler!
I would like to send a shout out to service member Joey for going above and beyond his duties to help my aunt this week. Thank you for taking the time to listen, care, and help her get her new phone and get it all in order for her. You are an excellent service member and Im very grateful for what you did for her. Great job sir!
Joe was just fantastic! Helped us with all our needs after spending 2 and 1/2 hours on the phone with Verizon customer service. We got no help on the phone, but after going in to see Joe everything was taken care of! Hes very knowledgeable and helped us make the best decision that was right for us. I recommend this store and Joe 200%!
Very nice staff, they were helpful with getting everything I needed figured out
Fantastic service! Our rep went out his way to provide great service!
Jacob was super helpful,had a great time spending money 💰 on a new phone
Nick was wonderful stayed with us until we finished our upgrade, even though it was past store hours. I would recommend him when visiting the Alliance store.
Tyler was super quick and very knowledgeable about our phones. He was professional and gave us the best service I have ever received in a Verizon store.
Joe used deceptive sales practices and was unable to help me when I had issues with my phone
I had a great experience with Verizon on the 22nd of October. Our sales rep Bryce went above and beyond by going out of his way to make sure that we were able to get our phones before one of my daughter’s birthday and then he even stayed over hours to make sure they were all set up and that all of the data from her previous phone was transferred. He described the device, how it works and won us over on the first try with his knowledge of our Motorola Edge 5G UW. He demonstrated the functions and features to my daughter as well. The girls love their phones thank you so much Bryce!
Wanted to get my 13yr old grandson a new case for his Iphone12. Went to the Alliance Vz store since we were in the area. The store was busy, but Joey immediately came over to help us. He was very personable and it was obvious that he was well trained. He helped him pick out the best case for his phone amd also replaced the cracked cover screen with the new liquid screen cover. I even had my screen replaced! Very good experience! Thankyou’
My old 2017 phone completely crashed. I went in emotional and by the time I left I was laughing and joking around. Nick was a very understanding, courteous, and kind professional through the entire ordeal. He explained all of my options and was very knowledgeable about the products and services available to me. He even helped me save some money. Not what I expected! I am very pleased with he service I received today.
Tyler Zaborowski was the best, he is your guy if you need any help. Was very professional and patient, as I had so many questions and he even stayed later to finish helping me. I highly recommend him!!!!
Taylor was beyond exceptional in terms of helping me get a new phone and get my service started through Verizon!! She even made sure she was aware of promotions that were currently being offered to help me save money considering I was on a tight budget. In addition she was sure to keep a conversation going and was not shy of joking around and keeping a friendly environment! 😊
Joey was informative considerate and patience with me.I appreciate his professional response.
Tyler-manager is crooked. He took my promo credit towards phones and used it for supposed free stuff he told me was free and it was not. We did not end up getting any of the promotions like he said. He also charged me for phone set up which he did not do. He also did not apply my 20% discount I get with my plan. DO NOT GO TO THIS VERiZON STORE EVER
Tyler was absolutely awesome! He was very knowledgeable and patient. He knows what he’s doing! He was the most helpful of any person I have had to deal with about phones. You have an awesome employee with Tyler!!
If you are planning on coming in to take care of the bill, add a phone to your account, or upgrade a phone. Please do your self a favor and come here. I never knew going to Verizon could be so painless. Highly suggest speaking with Aaron!!
Nathan was an outstanding advisor and sells rep, he met all of our needs when buying a new phone for my wife. He helped us buy our Samsung 21 and a tab s5e, our experience with him was great, thanks Verizon for another great service.
Aaron and Tyler provided me with good conversation, and an even better shopping experience. I would tell anyone who is contemplating Verizon, or just in need of a new device to go here, and to ask for Aaron or Tyler. They will take care of you.
Tyler was awesome tonight! He hooked me up with a new phone because I couldn’t make or accept calls on my “old” one. He is amazing and you are lucky to have him working for your store. I’m bringing my fam in this weekend and hopefully he’ll be working to hook them up with new phones too. Thanks Tyler! 😊
My boyfriend and I just recently changed providers and bought new phones. Tyler made our experience quick and easy. Extremely professional, fantastic customer service, and very knowledgeable. We highly recommend Tyler!
Very knowledgeable staff and get everything wrapped up quickly!! Ive dealt with alliance store for 24 yrs and never had a problem with them!!!! Thanks for your professionalism and a smooth experience getting me up and running !
Everyone at Verizon was great! Yesterday I dropped my phone and broke my screen. I could not check in to make an appointment so I was unsure if I could get help today but they assured me they could help. Aaron was very helpful and nice. In and out in about an hour, so overall great!
The salesman was able to fix the problem with my phone. With being an older phone I decided to go with a new phone. While transferring everything over to the new phone he was patient with me while I tried to remember passwords. Thank you
Rep was very helpful and spent time going through the pros and cons of the plans I was looking at. Spent time looking for a specific phone I want. Ill definitely continue to stick with Verizon
Went to get a new phone Ryann took good care of me the first time around very sweet, a little timely. I had to order a phone because they didn’t have any in stock. I went back to pick it up thinking it would be a quick trip. I was in there over 2 hours adding it to my account and jumping through hoops to get the promotion just to leave and have to call customer service at home. They don’t know what they are doing. Unless you’re ready to spend half of your day in a Verizon store don’t go here.
The staff, assistants at this Verizon store are very helpful, & patient....they take the time to help, to diagnose the problem with your devices, answer all your questions, show you how to get accustomed to a new device. They are thorough & efficient, & talented with multi-tasking. I will continue to come to this location for help with my phone & other devices. Thank you, guys!😉
I came in to get a new phone activated. The young man -Alex- was very attentive and very helpful in answering some questions I had! I can’t say I have ever had a better experience than with this young man.
Joseph was a very nice and helpful salesman. He was more than knowledgeable about his job was very friendly and very patient with 2 older adults. We were more than satisfied.
Nathan, provided a very pleasant shopping experience. Ive been a Verizon customer for years and rely on the Verizon sales staff to assist in device choices and the Verizon customer service staff to resolve any issues. Great job Nathan.
Joe was really well informed, patient, and genuinely seemed like he wanted us to get the best product for the best deal. Great experience. Hope we deal with him again someday
My encounter with Tyler to get a new carrier was more than I ever expected. He was so polite and comforting I lost my husband a month and half ago and the carrier I was with was horrible to me. If you want someone who will go the distance for you ask for Tyler.
Aaron was awesome the phone is amazing way better then the 4g phone that I had he was very knowledgeable and made my visit personal. Thank you Aaron.
Easy get in get out. Staff is great. Kelli has sold me my last 3 phones. She is great ask for her when you go in. She knows product. You tell her what your looking for and she gets the right phone for you! She also will point out the great sales going on.
Joe was awesome!!! He handle everything we needed with a great and Professional attitude and a smile. I highly recommend this location. Ask for Joe!
Went to the alliance ohio store on 06-02-21 walked in at the right time when they were not busy , the gentleman at the store (sales person) sat me down was very polite and respectful and helpful , I was their to just pay my bill and he took care of it right away,he also recommended a glass protector and a protective case which I bought Thank you Nicholas M.Went back to your same store on 06-03-21 because I was having a technical issue with my phone this time they were busy, patiently waited for some help, when I showed the salesman the issue I was having he could not understand how to help, he asked where did I get the phone I said your verizon kiosk at the Walmart store was told to take there (wheres Nicholas M when you need him must have been his day off) the great guys at the Walmart verizon kiosk ARE very helpful explained it in easy to understand terms , how to avoid it happening again (give that guy a raise$)I was so happy I bought him lunch Thank you 😀
Walked in, girl helped me, not especially friendly, but not rude! However, the deals were not good! Went to another Verizon, and got awesome deal, and gentleman was great and helpful. Came home with a new phone. Probably won’t be back to Alliance, sorry
If I could choose zero stars, I would. I needed to do a warranty exchange on my Google Pixel XL2. I had already been on the phone numerous times lately with the Verizon tech support and warranty Dept. All said and done I was told by the last person I spoke with that I had to go to the corporate store and that he would put notes in the computer for whoever would assist me at the store can have a clear idea of what was going on. Therefore on the same day, Oct 4, 2018 I went to the store. I spoke with a customer service representative named Taylor at this store. I told him exactly what I was told on the phone. Needless to say, he wanted to do things his way. I told him to check the notes on my account and that I was an in store customer only! He tried to push me out the store saying what I said was wrong. At that point I hadnt left the store. I called the Verizon warranty 800 number, yet again. While on the phone the tech had called the store to speak with Taylor. As I tried to tell this guy, I was supposed to be there and had to assist me again. Not one apology to me, and he seemed disgusted that he had to help me. I had my phone, original box, charger and port adapter all in the box that he told me I was to leave at the store for the warranty exchange. Which I was fine with, however Ive never had to do a warranty exchange. With that being said. I received my replacement phone and only just that!! No charger, no port adapter, NOTHING! So I called the store yesterday to retrieve my charger and port adapter. Which I was told it had already been sent back out to their warehouse. I asked if they can replace said items as I was not aware that was how the process works. I was pretty much told by the person on the phone that its not their problem. Ive never been disgusted by the lack of respect and information I should have had. I would NOT recommend anyone to this store. I would also give the representative and store an absolute F for a grade!
I bought phone cases there yesterday. The girl that waited on me was pleasant and helpful. I got exactly what I wanted for my phone and my husbands phone. She polished up the phones and put the cases on them before I left the store. Couldnt have gotten better customer service than that!
Very polite very helpful and even save me money
The staff has become more focused on selling than helping with a problem which they direct you to an icon on your phone. The one employee who has an iPhone evidently doesnt know anything about an Android because she kept answering I havent a clue. She didnt offer to get me help from someone else. He did get the information we wanted from one of the helpful male employees there.
Nathan was very very helpful and super nice! He got me what i needed and much more! He made it a very easy shopping experience! Awesome job!!
I recently went in to buy an iPad and the service was quick and efficient. Even after discussing prices and cases we were done and out in 45 minutes with a only 10 minute wait time. My only complaint is that sometimes it gets really busy and you have terribly long waits (Thats not the employees fault, however.) Definitely glad I bought here instead of best buy, much clearer on pricing and options.
I was very happy with the service and courtesy of Tyler. He explained everything that I had questions about. Loved the black Friday deal that I received. Thanks for the fast service.
Tyler was very Polite, Patient and explained everything several times till we understood it. It made our experience very enjoyable. Thanks,Tyler
Dont waste money on the expensive liquid glass screen protector they sell there. Theyre about as effective as an extended warranty on a car and likewise are only good for the seller
Nate helped me a lot with setting up my phone and getting pricing for a phone and a watch. He helped me out with a lot of deals and getting accessories. Great experience with the staff here!
Verizon was awesome helped out with with switching phone. Very friendly easily. To joke with and really helped me out with deal and accessories go see him awesome service
Bad Experience this morning, I purchased a new phone and got zero help to get it activated. I was told by my sales lady, there was nothing she could do to get anything off of my old Phone. When I returned later that morning and informed them I was an Unhappy Customer, it was a different story. A gentleman began restoring my data within minutes. Wasted a lot of my Time !
Nick was a great help and worked hard to get us the best deal! We are very pleased with our purchases and glad we went to the Alliance store for service!
Aly and Aaron were amazing! Aaron talked me through the pricing of everything before I went forward with anything and Aly helped me transfer all of things from my other phone! So great and very kind ! High recommended!
I work at the Dollar Tree right next to this location and this is the second time theyve said no one is allowed to smoke in the front of the plaza when Dollar Tree says were not allowed to smoke behind our buildings. I was about 20ft from their door and a dude came out and told me to move down the other side of plaza because a little smoke managed to travel inside their door. This happens again there will be a problem. They do not run this plaza and my store manager of 13 years was never told she couldnt smoke in the front of the building so just because your rules are different, doesnt mean your people get to tell us what to do.Also, I was off the clock. So you have no right to tell me what to do in the first place. Im also a Verizon customer of $230+ a month.
Went to there store and they wont help me change from one flip phone to another flip, said I had to go to Canton. To a REAL verizon store, I guess, a friend of mine got a free sim card mailed to her and did everything on the phone. These authorized Verizon stores are worthless if they cant sell you something they dont want to help. Why is it the Verizon phone call in representatives are so much nicer and easier to talk too and work with.1
The worker joey was very nice and helpful in the whole process. Wonderful customer service!
Ben was great, Didn’t Try and upsell me on anything. Just simply fixed the issue I had With my phone. Great service, Humble guy.
Nathan was very knowledgeable about adjusting my account, resetting a forgotten password and activating my phone. And all in a timely matter.
Um yeah just want to say it was awesome Tyler was great I he had another customer coming but he took care of me and I bought some stuff from my rising phone in any help me out with my learning some stuff on my new phone and so much appreciated I help me out there all went well thank you at all by
Stopped in this evening looking to upgrade 4 phones, all with new 2 year contracts. The salesman (with neck tattoos) proceeded to basically berate me because I prefer Apple products over the Android OS (which Ive had before and just dont care for, but to each their own). I asked him questions about the latest Verizon Wireless promotion and he kept smirking and telling me that I was saying was wrong. A different salesperson walked by, whispered in his ear, and then he changed to basically saying that I was correct in the first place. He then said, I dont know how much you know about this technology type of stuff but the Apple stuff isnt very good. I guess because Im a woman, I shouldnt know anything about this technology type of stuff. I then told him that I actually do IT work for a living and prefer the Mac/iOS interfaces and operating systems. He continued to make comments and smirks until we finally just told him never mind and walked out. Maybe the other salespeople are fine, I dont know. But I wont go back to this store. If you go to this store and like Apple products, you may want to wait for a different salesperson. Ridiculous that he lost 4 new contracts when VZW is scrambling to attract people to long term contracts.
Nathan was very pleasant and quickly got me all set. The best experience I ever had IIn a Verizon store.
Nice people working here and o feel bad for them because theyre backed by a terrible corporate! I asked why my service has been so slow lately and they said they have been moving towers around and some people are now losing service. Would have been nice if Verizon would tell their customers that they will be losing service. then they told me that I wasnt available for a hotspot because the area I live in because their service is bad in my area because Verizon is making it bad. GOING TO SPRINT
Seriously $50 dollars to return a 6 day old phone for a different one? I decided to try the iPhone 8 from the Samsung note 5. Quite disappointed. It had several glitches after day 2. So I took it in and they told me they could give me another iPhone 8 but if I wanted to try another phone I would have to pay another $50. The glitches ended up being because it needed an update. Shouldnt the guy who set it up and activated it, have updated it then? Not to mention the employee wasnt very nice when I went back in. Rather quite disappointed with Verizon. $50 for a restocking fee is quite extreme.
Nick, at the Alliance Verizon, was so very helpful, knowledgeable and caring. No pressure sales, just gave me options. I was also very impressed with their Covid protocols, which was very important for me.
Arron was great!! Very knowledgeable with the products we were interested in and saved my family money on our Verizon package. Highly recommend service from Aaron!!!
This is my 3rd curbside pick up in the past year and each time I’ve had to wait over an hour for my order that was marked “ready for pick up” before I even got there.
Had a great time and love my new phone! Tyler and Joey really helped me and took their time even though I had a lot to transfer from flip to smartphone!
Great experience with Tyler, we went in for a car charger and there was no pressure to buy anything else. We were in and out in about 5 minutes!!!
Joe went above and beyond to fix a glitch that was nothing but a headache. He was patient and kind. Definitely would go back and see Joe again
Upgraded my phone and tablet with the help of Nicolas from the Alliance branch! He made it very easy and painless! I would give him 10 stars if I could!
I am a very pleased customer with the experience I had at Victra verizon at Alliance. Tyler was excellent at explaining items I didnt know/understand. Will definitely be a repeat customer !
Love this store. Always friendly, knowledgeable and helpful. Definitely will visit and do business again.
Aaron was wonderful! He helped me with all of my questions and helped me set up this phone since I am not very good with that. Thank you Aaron!
They didnt have anything that we wanted but we settled on our 4th choice. Otherwise the service was very friendly and helpful
VERY DISSAPOINTED WENT IN TO BUY TWO PHONES OUTRIGHT AND NOW MY CELLPHONE BILL IS INCORRECT, HAVE BE THERE TWICE TRYING TO GET IT FIXED AND UNABLE TO REACH ANYONE BY PHONE. WOULD NOT RECOMMED THEM FOR ANYTHING
My wife went in to try to get her phone problem fixed. She had a memory issue. The guy was laughing because she didnt know how to use the icloud. And suggested she go to the Akron apple store. Then another one of his colleges join in. It was very rude and unprofessional. She went to the other Verizon store and they set her up with a new phone and even brought our bill down. They were very polite and helpful. Very angry to here my wife was treated this way.
I went in to buy a Google Pixel XL or Samsung 8. Even though he J. owns a Pixel, he told me that it would only withstand a little splash of water. After opening the package its actually rated IPX7 under the IEC standard. I was convinced at the store to buy a $100 life proof box which I found distorted sound. So after learning more I returned to the store, returned the Life proof, then sold a $50 Invisible Shield. Within a few days that was cracked & never even dropped the phone, so took in my receipt (still within my 14 day accessories return timeframe) & talking about it with another employee, he, even though dealing with a different customer, interrupts to adamantly state that even though its an accessory they wont return it. I asked why he was being so rude he threatened to actually call the police & told me to get out of the store. Lol? Really! Ive been a Verizon customer since he was in grade school, Im 50, & never delt with such an ignorant & rude employee. He doesnt know his products & only tries to upsell. If you MUST go there deal with ANYONE but him.
Went to the store in Verizon... All new layout and new employees. This store now does everything you need when your but a new phone. Great experience!
I walked in without an appointment and Aaron helped with several issues and I had no problems! Thanks for the excellent service!
Great experience,highly recommend
These guys are GREAT helped us leave sprint for better service with more and newer devices for less money a month than we previously paid, after years of not having service where we need it most we FINALLY have it.
I went in with an issue and Taylor handled it quickly and to my total satisfaction! That is great customer service!
The manager lori lied. She claimed that Verizon didnt call her store but they had to because they were holding a phone for me. She just didnt want to honor the agreement. Very unprofessional and unethical. The employees follow suit. Go to att
Aaron was amazing! He helped move everything over on our phones painlessly! He’s awesome!
I had the best experience at The Alliance Verizon! They were very friendly and had the phone and watch I wanted at the store and didnt have to wait!!!I would highly recommend this store to anyone!!!Good job!!!!!!!
The staff at this particular store are always helpful and polite.Tyler was quick, thorough and helpful!
This is a great Verizon store. The employees are excellent and go above and beyond to be patient and helpful. I highly recommend this location.
I had a very pleasant experience upgrading my phone. Taylor was very helpful and patiently answered all my questions.
The store was very helpful its ashame they put them on hold for hours.the stores should have a number that goes straight through for new customers,many people wouldnt wait 4 hours on hold.
Excellent job from Tyler!! Thorough, knowledgeable, and very informative. Would do business with him again!!
Just a rip off you pay 750. 00 for phone and breaks in 3yrs or less if your lucky
Everybody was very friendly and Justin worked hard to transfer my number to Verizon and then helped me get a new phone quick and easy on my lunch break
One of the most professional and stress free experiences i’ve had when buying a new phone. Couldn’t recommend more.
You can tell as soon as you walk through the door that this IS a Verizon Corporate store and they are Verizon Wireless Employee. If you deal with Verizon online these are the people to help you. they can follow through with the contractual agreements. Employees were friendly and helpful.
Nick was great! Made sure we understood everything. Didnt rush or pressure us.
One of the employees there named Joe was an excellent employee helped me out a lot . Was very respectful and kind .
Very helpful, a little busy but they took time to answer all my questions and I had a lot.
A store that helps us customers.
Very helpful employee for the technical challenge people thst we are. Answered our questions and helped with new phone activation.
Customer service is excellent. I got precisely what I wanted. Friendly and professional.
Aaron was very efficient and helpful. He answered all questions and took care of account very well. Suggested for service!
Sales team will say anything to get a sale. Something that you would expect from a used car salesman. When you try and bring it up to a manager, they will relay their repsonse through an associate without leaving their back office.
Great place Aaron was very helpful in our decision for our phone and very fast and efficient will be back again
Nice people and well educated staff. I noticed training happening if anyone had problems and it didn’t seemed forced!
Had a great experience with Taylor and Aaron they were both very helpful. Best Verizon experience!
Very friendly and knowledgeable. Great service. I will recommend this place to all of my friends and family.
My customer service representative (nate) was awesome. Very helpful..
The new staff is amazing . Tyler and team are great ! Super helpful really took care of me,!
Nicholas was very attentive incurious informative Tor needs I would do business with him again anytime thank you
Totally different. Changed it all around. Very pleasant took care of me and i was up n running. Thank you
Very helpful and knowledgeable
Thank you Nicholas for being so patient with my mom today and making our experience a pleasant one.
Very nice service from Tyler. Talked about phones and felt very comfortable!
Will always go to a corporate location. Be advised, there are two stores in Alliance. One is corporate (by Walmart) the other is TCC (third company). I see a lot of mixed reviews here some for each store, very confusing.
Joey was very helpful with everything. Thank you. Great new phone also.
Had a awesome experience at Verizon today. Existing customer actually got the benefit today.
Taylor was very helpful with my screen saver and phone case.
Awesome customer service, quick set up, very easy going but are about the knowledge, and business as well
Benjamin spent 3 hours with us today he did a great job
Taylor and Chip Were, very helpful. Took their time with us and answered every question !!
Nathan was a great tech and very helpful. 10/10
Great customer service! Employee’s are down to earth and kind!
Nick was a great help. Made getting a new phone easier.
Fantastic staff at the Alliance Verizon Store. Only location that receives my business.
Great experience with Aaron. Thanks for making things easy.
Very helpful, Tyler was great to work with.
Verizon is #1. I mean what more can I say, they know it already, we know it...And if youre reading this and you didnt know it...... now you do😁✌
I couldnt uninstall the Emoji phone app. The associate did it! Verizon is so helpful!
I finally got fed up with the poor customer service of Page Plus and the guys at Verizon had our phones signed up and portfolio over fast and efficiently. Thanks
Absolutely terrible, workers are rude, they stand around all day complaining about everything. A very unwelcoming store. Take your business elsewhere!
Excellent service. Very knowledgeable and friendly
Awesome experience. Answered all my questions and concerns.
Nicholas was great. I would recommend him to anyone
Quick service. Very knowledgeable staff.
Service was awesome the employee spent 20 minutes trying to correct the problem and eventually did so
Heidi was very personable and very helpful! We love Verizon!
They always help me when I have questions. Very knowledgeable about their products.
So far I am happy with their services
Got everything I needed with excellent customer service
Excellent service and advice about your phones and plans
Joe was awesome helped me with my bill!
Joe and tyler did a great job helping me
Staff very helpful for people that dont know what they r doing.
Tyler Z. Was the best highly highly recommend
Very knowledgeable, kind, caring and helpful!
Always great service in the store.
Helpful here, better than the Canton store.
Love the phone service we get from them
Great selection of cellular products and accessories!
Great people and service at this store
Joey guzzi did a great job
Worst customer service ever!! Associate needs some serious service training!
Very pleasant, patient and knowledgeable.
My girlfriend bought a case for her phone there
Got help quickly and the people are great
Need to hire some nicer people.. rude!
Great people very knowledgeable
Helped us out with a screen protector
Knowledgeable on what they are selling..
Very friendly and patient.
Employees at this location are very rude.
Quick and fast service
Friendly, helpful and informative!!
I was in and out in 10 minutes.
You have to wait forever to get waited on
Terrific assistance by Joey.
Good fast service!
Friendly and well taken care of
Call in for Aaron in Verizon in Alliance Ohio
Very helpful.
Cell phone store
Very helpful
Good store
Rude
See Tyler!
Total reviews rating 4.6
189 Reviews for Verizon Authorized Retailer - Victra 2023:
Review №1
2022-02-21Aaron was one of the best employees I’ve ever worked with at a Verizon establishment. I live in Columbus but will visit this store whenever I need Verizon products. He was friendly, efficient, and found us the best possible deals imaginable and even saved us money on things we didn’t go in the store for. He worked with us for a long time and did not try to push us out as if we were just a number, like many other stores do. Keep up the great work!
Review №2
2022-05-20Tyler was amazing! He knew every inch of the phones and specs. Made picking the phone easier and his assistance in setting up was phenomenal. You can tell he takes the time to understand what you need and offers suggestions to help. 10/10 would highly recommend this location.
Review №3
2022-03-07My experience was very pleasant and informational. Tyler was an accomplished salesperson who made me feel comfortable and explained features of my new phone. He also clearly explained how my account would change, as well as my monthly charge. I feel comfortable and not pushed, and it was the best buying experience I had in a long time.
Review №4
2022-08-02Tyler went above and beyond to help my dad and myself over the span of a couple days. He not only stayed over his time to finish our phone transfers and upgrades, he gave us the best deal and explained everything to where even my dad understood. Thank you so much for everything, this is why I love Verizon and your store has been my go-to for years!
Review №5
2022-07-14EXCELLENT SERVICE. VERY HELPFUL. NICE. RELAXED ATMOSPHERE. ITS LIKE DEALING WITH FRIENDS. Aaron was very helpful and made sure to make everything very clear and outlined so there was no surprises and advised me on thing s to watch for. Will definitely go again when I need to.
Review №6
2022-08-23I came in to upgrade my iPhone and Dillon helped me. He was a huge help!!He went above and beyond to make sure all questions were answered and transfer was very smooth!.. We will definitely be back , when it’s time to upgrade the other lines !!
Review №7
2022-03-12Unfortunately my Galaxy S10+ stopped working. I was there first thing in the morning, Tyler even let me in a little early. I worked with both Tyler and Eliza (not sure of the spelling) they were a huge help! I would recommend this store to anyone in the area. Thanks again and Im loving the S22 Ultra!
Review №8
2022-05-20Have to give a big thank you to Joe Guzzi at the Alliance Verizon store. He went above and beyond to set up our new phones. My husband and I are older and technology is not necessarily our strong suit. He was very patient with all our dumb questions and made the entire process very smooth.
Review №9
2022-06-22Bought a phone from a buddy and took into Verizon store to get SIM card out of old phone and into the newer one. Liza was excellent in helping me. Also in transferring address and phone numbers over.
Review №10
2022-08-10Nate was very informative and explained everything to me and had me out the door with a new phone in no time at all!This was my best Verizon experience ever! Thanks Nate!