Valley Storage in Akron
Site: https://www.valleystorageco.com/...
- Monday:Closed
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:9AM–1PM
- Sunday:Closed
Valley Storage in other cities:
Very cordial professional staff,safe secure storage units.Clean storage property areas as well as surveillance cameras and ample lighted grounds.No hassle move in registration and prompt pleasant service throughout duration of storage usage.
Valley Storage offered an affordable parking space for me to store my vehicle.
Website was easy, ladies at the desk were kind and easy to work with, storage unit is perfect for what we needed. All around great service!
Good: Auto-pay option. I had two storage units and each time I emptied them, staff was quick to take each unit off my account. To cancel my second unit, I talked to a very nice, professional woman who did her job well. She just wasnt at my location. Units are spacious. Pest control bait was in both my units, saw no signs of pests.Bad: The gate closes at 10 pm. You cannot get in or out. I was here after dark and I wish there was more lighting. Multiple times I was not able to speak with a person from the actual storage office that I was involved with (and this was normal business hours). Multiple belongings of mine were damaged, Im assuming from moisture. Among the items damaged are older, irreplaceable things that belonged to my grandparents and great grandparents.
Exceptional service in an easy to access location. Very affordable, friendly staff, and safe-feeling environment with excellent customer service. Highly recommend!**update: we just closed our account with Valley Storage after moving out of state. Truly, they made the experience exceptionally easy, were as polite and friendly as always, and genuinely wished us well. Cannot recommend them enough!!!
Tom and Cortlyn (the folks that run the place) are great people to deal with. Very kind and courteous. Well maintained property, great gate hours, great location and well lit. I had no issues the whole time I was renting one of their units. I will definitely go back if I need to rent again.Thanks, Bryan from #510
Michael and Michelle both have amazing customer service, they were super helpful, and friendly . I highly recommend!
I like how you can live here when you get kicked out of your apartment.
Tom who is the manager, and he took real good care of me. My uhaul truck I had reserved fell thru, so ended up 2 hours late but Tom turned the situation around, MADE MY DAY!!! I highly recommend this storage facility, you wont regret it. Theyre there to help and they do!!!
I rented my unit online - it was very easy. I signed the agreement at the office and dealt with Cortlyn. She was extremely nice and very helpful, as I have never rented a storage unit before. I am very happy with the service I received.
Friendly staff. Wish it was accessible 24 hours and had lighting or at least an outlet in the unit. I had a unit twice the size, open 24 hours, with lighting, and temp controlled for $10 more than Im paying now. It is very clean, and the staff is nice.
The Manager at my location, Michelle is excellent. Friendly and knowledgeable. I’ve recommended this storage to family and friends.
At Valley storage they are very polite and always willing to help .Michelle and Tom are both very good to work with and friendly, the property is always very clean and well kept up ! I would suggest this facility to anyone that is looking to rent a storage unit .
Good place. Good, friendly, helpful staff. Great solution. The management and staff went to the limit and beyond to accommodate my needs. Tom and his staff figured out an effective way to solve a unique problem, and five stars is the best way to tell the story!
I made all of the arrangements online. Didnt have to wait for business hours to talk to a representative, just did my application and moved my stuff. Very pleased
Very clean and friendly. Once my lock was not on correctly and they called to tell me. I immediately went out to fix it. They were always very nice.
We had a great experience with Valley Storage and only good things to say about the staff! Tom, Judy and Gwen were all very helpful when we had an after-hours situation and we highly recommend this location. .
Valley Storage On Home Ave in Akron Ohio is the absolute best that I have used. I was able to maintain my unit here for an entire year without any hassles or issues. The staff here is prompt and on time with response to questions and concerns. The main things I appreciate about Valley Storage is their clean units and gate controlled access which assured the security of my things. Another that I really enjoyed is that it welcomed me by my name!!😄 As if I was entering my own gated home.
The storage unit place is very nice and neat and I love that you have to put in a code to enter so I don’t have to worry about anyone stealing my belongings.
Decent prices, great service (especially from the assistant manager), dry units, variety of unit sizes, month-to-month option was helpful (I rented a 10×14 unit for 3 months), simple rental and vacate process. Overall great experience.
Michael and Michelle are great. Customer service is out of this world.
Looking for storage,told them the unit they showed me was to small and was shown a larger unit that was suitable for my needs.We signed the contract.The people were courteous and friendly as well as professional.
This place is a joke. They will guarantee your furniture up to 2000$ what you are storing with there insurance with a signed contract, and when it gets ruined with mold and water damage because they arnt properly contained correctly they dodge you for over a month when the process is initially suposed to be only 2 weeks. Then its on the claims department for another month or longer its ridicilous. Honest reveiw... dont do business with this place unless you want to take to small claims court like me and my family of 3 little girls.
Should have a map of units so you are able to find yours drove back and forth from one side to the other and still never found our unit call center with no help cuz they dont have a map of the place either
The two women working when I went in were really nice and the one woman took me around to look at different size units to find the one that would work for me
Possible staging units for auctions and allow criminal activity from what people have told me recently. Ill make sure all my friends are aware of this place and to steer clear.
Employees very helpful, unit was clean, only issue encountered was closure unit on door was rusted and out of alignment. This made opening, closing and locking the door almost impossible without a hammer to beat the handle in place.
Prompt, efficient. Thank you!
Very safe and clean, centrally located so made it easy to get there from anywhere in town.
After hours service is a joke. Just get an answering machine and get back to the customer. Never got anything handled by talking to service.
It was a good experience except for my stuff got wet in my first unit so had to move but they moved me and it was fine
The manager was kind and helpful. The location and pricing was competitive in my area.
Great staff that communicate well and answer all our questions.
Tom and Cortlyn have treated me like royalty! They have helped my business out many times and Im thankful to participate in such a awesome client focused business!
Love the 24 hour access would of gave 5*but the access gate is always broken on the side by the office. It is suppose to be for safety so Thats a negative impact on my review
Great staff affordable price clean storage facility. I would definitely recommend this place to friends and family. If I ever need storage in this area again I’ll be returning to this place !
I have been using this space for years and then you came along as a new company and start charging $20 instead of 10 for a late fee and then on top of that I was forced to Carrie insurance but I feel if its secure behind the Gates why should I have to pay any insurance so do to that that is why I removed my items from your facility😡😡😡😡😡
Ive been using this storage for over a year. No complaints gated entry with insurance. Really clean place.
Wonderful ladies very helpful And very nice I will definitely bring back my business to them
Great staff, great location, good security,affordable,not a new facility but they are always improving and maintaining it with new roll-up doors, painting, etc... Will do business with them again.
People are very helpful and polite storages are nice and clean
I had a bad experience with the customer service and the owner called me and made me feel a lot better. He was very polite and helpful.
Michelle was fantastic!!!!! She did everything possible to get me moved in by that evening. She was very fast and efficient!
Very friendly, efficient, easy to work with
This Facility is Nice! Clean! Secure! So glad I choose them!!!
Best prices around. The staff was very friendly and knowledgeable. I feel safe going there even at night!
Great staff and nice facility. They have been very helpful and time Ive needed.
Good security not too sketchy of a neighborhood not too sketchy people hanging around all in all decent place to store your stuff I guess lol
They had my reservation, he was polite and professional... I am a return customer.
Very nice friendly staff hoping to get the storage room that I need that is big enough for a reasonable price
The storage was convenient to my location. Staff was very helpful. I would recommend this storage company.
The Ladys Are Always Very Nice,And Caring.
They take good care of there units, nice people , The entire place look good.
The nice lady that help me sign up Was smoking nice I like her
Using this company to store equipment for my field technicians. Convenient, with helpful staff, meeting all my needs.
The operator seems to be very personable and knowledgable yes will recommend
Had a bad experience with them needed a place to keep some of my tools till I found a bigger location for my shop they trying to charge me for closing my unit out I don’t recommend no one to go there
A safe and secure facility. A great place to store your valuables or just the extra clutter from spring cleaning.
They were very professional and responded right away when contacted.
Professional and efficient enrollment
Didnt have any problems, nice staff, rates about the same as anywhere else
Really good place to rent. Always send you invoice in advance to help remind you .
Very easy to reserve a storage unit online
Tom & Alex were fine, got my storage unit rented.
Picked up a few items for a client. Well kept.
THE CUSTOMER SERVICE WAS AWESOME, I RECOMMEND ANYONE TO GO TO VALLEY STORAGE! VERY REASONABLE PRICES 👍👍
The workers there are very polite and very friendly.
This is much better than my last storage unit and has better hours.
David was super friendly and easy to work with....very pleased.
Easy to rent a unit, clean facilities, friendly and courteous service.
Hadn’t payed storage in 5 months an the manager worked with me an saved my things
Great price and customer service was top notch.
They do a good job at maintanig property
Good security, 25 hr access, a little pricey but worth it
Took a friend its used must b ok
Easily accessible and very well maintained units.
Great
I met the manager and he shoots from the hip ! No B.S
The people was exceptionally courteous and helpful
Its been very simple and very helpful!!
The staff for us polite and courteous
Everything is easy and everyone was polite and friendly.
They are good people, very friendly
Excellent very knowledgable. I enjoyed our conversation.
I’m happy I got my storage to move on ❤️
Excellent customer service.
Friendly and Safe facility for storing that was close to campus!
Great prices and communication
It is a very nice storage facility.
No issues at all
Very nice and clean well maintained and its gated
Very helpful and friendly staff
Friendly manager and secure place to store your stuff.
Great people. Great place.
I love these people
Very nice staff and facilities.
Great crew there,nice renovations
Pleasant right to business.
Friendly people great service
Easy fast friendly
Very nice people.very clean
Very nice people and nice place.
Love
Very professional
Very good
Great service!!
Workers are very friendly
It was great
Gonna rent a unit 😆
Prices are average
Good people!
Good prices
Great rates
Friendly staff
No comment
Total reviews rating 4.4
125 Reviews for Valley Storage 2023:
Review №1
2022-03-17Our unit was vandalized and burglarized. Other than the initial contact from the facility, we have not received any information regarding this incident. Despite the numerous calls and emails. This is delaying the Police report. They were supposed to review their CCTV tapes to help in the investigation. Being out of state, I cannot drop everything and fly to Akron to force a response. I gave 1 star because I could not give less. Totally unacceptable business practice from a company we entrusted and pay to store and protect our valuables.
Review №2
2022-04-01Very nice staff! Easy access and super easy process too get a space! The lady at reception showed me around and was very personable! She worked with my specific needs and got me the best deal! Definitely will be using the storage for years to come
Review №3
2022-05-24Absolutely useless. Never answers the phone at the actual location. Worst customer service I have ever seen from a storage facility! Every time you call you get a call center that is of no use whatsoever. You always have to get in your car and drive out to them to get anything done! And if course where the actual storage unit is and the office that handles things are at 2 different locations.Update!And now after leaving this review they have raised my rent!
Review №4
2022-09-19Was easy not a pile of paperwork. Great lock, unit clean, very satisfied.
Review №5
2022-06-24The lady that helped me was very down to earth yet professional. I had never rented a storage unit before and she was very patient and kind while answering all of my questions.
Review №6
2022-04-25The lady that took care of me was very nice, friendly and knowledgeable. I would not hesitate to recommend you guys to anyone that needs a storage unit.
Review №7
2022-07-11Pleasant and easy to deal with and competitive with their rates. I own a business and Im very pleased with the decision to use Valley Storage.
Review №8
2022-07-01Very friendly and great service for a last minute check-in. Love this place.Greattttttttttttt.
Review №9
2021-11-18Tom the manager I originally rented the unit from was always friendly and professional. I had payments automatically taken out so I didnt have much interaction with the management team when I ended my lease, but when I went in to let them know I was leaving and the unit was cleaned out. The manager there was very polite, friendly and appreciated my business
Review №10
2022-08-16Nice staff and convient access to your unit.