Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (139)
Purchased multiple vehicles over the last ten years and am pleased with the ease of doing business during the process as well as how simple it is when I need service.
Just got off the phone with Kyle. I told him you probably know what I’m calling for… He replied, “probably a 12 foot 3500 Chevy box truck.” We’ve already purchased eight from them and we are very pleased with all the vehicles. Really good customer service and very accommodating. If you are a small business looking to upgrade your fleet then Valley Ford truck is the place for you.
They were the only place around that had the parts I needed. Thank you. You saved my butt.
Good parts but with high prices. Place is great but you may find parts cheaper
My husband and I just replaced his work van. The process was swift and comfortable. We were given time to take the van to our mechanic. The concerns we had after that were promptly addressed and we are happy with the new van!
BUYER BEWARE!!!!!I was looking to buy a silver 2013 Ford Fiesta with 53,000 miles this past weekend for my daughter’s 16th birthday. My wife and daughter met the Salesman, Mitch, to see the car Friday 11/13/20. They liked the car but the radio wasn’t working. Mitch assured my wife that could be fixed if we wanted the car.I drove to the dealer the next day to look at and inspect the car and noticed white milky substance on the oil dipstick. I informed Mitch that this was likely a head gasket blown. He said he would talk to his sales manager. I told him if those things could be fixed we would buy the car. He said they would make sure it was taken care of since it was going to be my daughter’s first car and knew it needed to be reliable. I asked if he needed a deposit to hold it and he declined. He told me their other salesman was aware that we wanted this car and it would go to service on Tuesday.Tuesday, I called in to check on the car. Mitch told me the service team didn’t see anything in the oil. I checked it 5X on Saturday. There was clearly an issue. He said he would call me later with the service records. Guess what? No call came. The next day (11/18/20), I got a text saying the car was sold.They knew I was on to them and pushed a car off on someone else that will need a $1,000 - $2,000 repair soon. Or they just lied to me to get me to go away. I never would expect this from a Ford dealer. Maybe a small mom and pop shop or auction.
We have been taking my vehicles to Valley Ford to get serviced since 2002 when we purchased our first Ford from them. The service department goes above and beyond. Recently, my 2003 Explorer needed a new battery and the hood would not stay up anymore. Ken knew I needed my vehicle back the same day. Instead of waiting for the parts to come in, he sent someone to pick them up. My vehicle was ready earlier than expected. I highly recommend Valley Food Truck!!!
Came here to buy a Transit cargo van, talked to the salesman on the phone and offered a price, made it crystal clear we were traveling almost 2 hours to come look at the van and wanted to be sure we were in agreement on prices, asked specifically for CLEAR photos of the van, what he sent me were blurry images that were basically completely useless... he also told me I just test drove it a few days ago and its perfect.. after I showed up I realized the van had aseveral issues that the salesperson just completely neglected to even mention to us such as a HORRIBLE rattle from the rear doors, a huge crack in the windshield and broken gas door. They tried to get me to pay them full asking price if I wanted those things fixed... yeah I dont think so. After enough back & forth and basically bait & switching us, we finally agreed on a sale price and they would fix all 3 issues. Well over a week went by and when we finally came back out there to pick it up, they STILL didnt bother to even fix the rear door rattles even though they clearly said they would, and they were kind enough to send us home with a completely empty tank of fuel. Overall I was NOT satisfied with my experience and would NOT recommend this place.
Phil is an excellent service manager. He took his time and explained everything. His staff still has a way to go in the customer relations area if the want to service of passenger vehicles.
This place turned my beautiful 2018 ford escape into a total lemon. Was in and out 4 times in a 3 month span for check engine lights after they serviced my vehicle. Ill never buy another ford because of valley ford dump
My husband and I needed a day cab to rebrand are existing company. Joe Dawson and Valley Ford worked to get us the truck we needed. Valley Freightliner has a phenomenal staff as well. Please ask for Joe Dawson for all of your trucking needs.
I called the dealership to look at a 2014 Mercedes Sprinter van on Friday November 27, 2020. The salesman, Connor Rosselot, told me I couldnt come to see it as it was in their service department because it wouldnt start. I called again early on Saturday Nov 28th to see if it was out of their shop and Connor said it was. So, I drove two hours (from Columbus) to see it. I started it, took it for a drive and came back to the lot to ask Connor if there were any issues with it. He mentioned the rearview camera was not working properly and we negotiated a purchase price.Exactly 13 days after purchasing it, it would not start. The key would still turn, but nothing it wouldnt start and when taking the key out some interior lights would stay on. Later, the key would even turn at all. I had to have it towed to a Mercedes dealership to get the whole ignition and battery replaced. The cost of the repair was $1491.65 and the towing charge was $161.25 for a total cost of $1652.90.Before I took the van into the shop I called and spoke with Connor about covering half of the impending expenses related to this issue since he and his service dept obviously knew there was an issue and did NOT mention this to me prior to purchasing the van. I do understand that they sold the van as is with no warranty, but Connor never mentioned this issue when I asked him about known issues prior to purchasing. Recall that they had the Sprinter in their own garage working on it because with wouldnt start just one day prior to me buying it. They knew it wasnt starting properly and sold it to me without disclosing this known issue. After calling Connor multiple times with promises from Connor that he would see what he could do, he finally said they weret going to do anything.To me, this is just very shady behavior. Connor was not up front with me regarding this known issue and once I found out about it, I went weeks without this work van for my small business AND I was out $1652.90. Buyers beware when dealing with Valley Ford Truck or Connor Rosselot.As a follow up to this earlier review, the day after I posted it I received a call from Phil Salem, the Parts & Service Director. He listened to my side of the story and checked it out on his end and agreed to cover half of the the costs I incurred. I just received the check today. I appreciate the great service and it was exactly what I had requested from the start. Im really thankful for Phils quick response and for meeting me half way. With this level of commitment and can-do attitude, I would do business with Valley Ford again for my next work truck.
Yesterday I really needed help. I called Mack in parts and he was able to get a new mirror and it installed same day by noon. Our company uses Valley Ford for a few things but this was amazing customer service. Mack also stated that Bill in service was informed and they would put a rush on it. Great job Mack and Valley Ford!
No nonsense purchase, easy as could be. Nice people!
Worst vehicle servicer in town. They absolutely trashed my car after getting it out of service. Check engine light after check engine light. Management doesnt return phone calls and your vehicle will be stuck there days on end as no urgency is taken. Go anywhere but here.
Everything was great. Work done when expected.
We just had new tires put on our SUV and we also had brakes and rotors replaced at Valeey Ford. Everyone there is fantastic! We had a great experience from start to finish. The Service Manager, Phil is outstanding.Roseanne, the woman who helped us with our bill is absolutely amazing. She signed us up for the owner advantage plan and went over all of the great benefits. She also signed us up for their credit card and reviewed all of the incentives associated with that. She was very patient with us, and she answered all of our questions. I cannot say enough good things about her.We will definitely be taking our cars to Valley Ford again! I highly recommend them!
Update: On my second vehicle from Valley Ford. Our salesman Craig is easy to work with and this is the second vehicle I have bought from him. I highly recommend Craig. I still enjoy paying my service bills as Roseanne still works in Service for the sales portion. Its always great to hear her friendly voice. Our new 2020 Explorer ST is fantastic and sporty like the name suggests. I still give them five stars. Here is my old review: I purchased a new 2010 Ford Flex from Valley Ford back in 2010 so this isnt a knee-jerk reaction to one bad or good visit. First off let me say that the Flex is the most underrated vehicle ever made. I love my Flex. It is like driving my living room couch around town... handles like a station wagon and is all in all everything I wanted in a crossover vehicle. I have taken my Flex in for service every time it was due and have had only one issue in the last 7 years (it took longer to get my oil changed than expected but only one time). The service department is fantastic and I always look forward to dealing with Roseanne (I think I spelled that right). She makes it much better when I have to pay my bill. If I had it to do all over again I would buy another Flex from Valley Ford.
The experience buying our new F-450 from Valley Ford was fantastic! Joe Dawson is a top-notch salesman and made the truck-buying process actually enjoyable! I highly recommend Valley Ford Truck!
This place is an ABSOLUTE JOKE. We used to have our buses services here, but we would be overcharged and often any issues that were supposedly fixed would happen again within days. The service department would hardly ever return calls and sometimes when I would call in the service department would claim they had no record of my bus in their department.The worst incident was when we had a bus in for AC issues. After a week of leaving the bus as Valley Ford I never got a call regarding the bus. When I called in they told me they were ordering parts for the bus and they asked for my approval which I gave. I asked them to call me back as soon as they got the parts in stock and had a estimate of completion. A week went buy and I called and the person I spoke to said he did not know the status and the mechanic working on our bus was not in. I asked him to have him call me back asap. Another week went by and I called and I was told that their system had no record of our bus even being in for service and that no parts were even ordered. I talked to the manager and said that I needed to get the bus back immediately and take it elsewhere without being charged for anything. He told me I had to pay a fee for leaving the bus for service. On top of this I never received any apologies whatsoever.NEVER USE THEIR SERVICE!!!
Nice people but had my truck in for a Def issue.. needed a new heat pump and some wiring and it cost 1500$ only to find my engine light coming on again and all the warning on my dash to follow that brought me in there in the first place. Turns out they missed a crucial step after doing a manual regen so it cost me another 440$ to fix that back when I got home.
Parts team was great.I was stuck on the side of the road and they were very efficient in finding the parts I needed plus had everything I needed in stock.Keep up the great work! Thanks John K
My husband took his truck in to this location before Christmas as he was working in the area. He has a f350 diesel and doesnt just let anybody work on it, weve only had one mechanic work on it since purchasing it. That is until we had valley ford work on it. We had them run a diagnostic on it. They ended up replacing injector 8 which they had told us they were pretty sure thats what it was. It did not fix the problem 1200$ later. We hauled the truck home after they wanted another 900$ to tear the top half apart just to LOOK!! Our truck has been sitting in out yard for almost 3 months until we had the funds to get it fixed because our mechanic ( a certified diesel mechanic that specializes in powerstrokes) thought it the lower half of our motor. He took the motor apart and found TWO pieces of foreign metal in our pistons. One still has the spikes of a torque bit. Obviously their mechanic dropped it down into our motor and did not own up to his mistake. Called valley and they will do nothing because we wouldnt let them tear it apart further when it was in their possession. I would NEVER recommend this place to anybody.
My dealings with them have always been good .. Had rare parts needed in stock . Purchased two trucks they did the maintenance onthis year/ had good luck with them
J.J and the Finance manager (Sorry, his name is escaping me,) were a pleasure to work with. We made the first call at 9 or 10am and by that afternoon we were picking up the truck. Was an extremely easy process. We will buy all of our trucks in the future from here. Thanks guys.
I dont know what that last review was about with a low rating, it seems to be the only one....Because this is THE BEST place to shop. By Far, buy your vehicle here at Valley Ford. JJ our salesman listened to what we wanted and delivered. I did not spend hours in the dealership. They had my Escape in the color I wanted and the whole experience was delightful right through finance, no surprises....... My husband and I both enjoyed our buying experience with Valley Ford. thanks Valley Ford!
Bryan in sales was very helpful. They did not stock the the escape we were looking for, but they were able to get one. This is my first purchase from Valley Ford Truck and would recommend to check them out.
I flew from Baltimore to Cleveland to buy a 2015 Ford Transit 250 Van. Glad I did. I checked up and down the east coast and couldnt find a better deal. Had the deal done on a Saturday and drove home to Maryland on Sunday. Had a few minor issues after the sale that Valley Ford promptly fixed. Thank you to the entire sales staff for making my trip successful and worth the extra cash. Now Betty is home with me, and shes the pride of the neighborhood. Thanks again, Bob
Trucks supposedly done. But yet it takes them 25 min for someone to get the truck. Been waiting in parking lot for 25 min. When they said “ we will bring it right up” second time this has happened. Would not recommend.
Worst service I have ever received EVER! Mechanic* fixed my truck. I asked to have them save the parts, and they didnt save the parts. Three weeks after they fixed it, I had the exact same issue. They charged me over $200 in labor and parts. I later learned that it was an inertia switch, which is fixed with the push of a button. Thanks for nothing Valley Ford.
Awesome group of folks to deal with. Made the buying process easy. Very friendly owner and staff. Highly recommend!
Took car in for a 9am appointment. Due to car randomly not starting. At 1 my car had not been service yet. At 2 they told me i can just come get it and bring it back tomorrow. Yeah i want to come jump my car take it home, jump it the rest of the day. Take another day of work. Find a jump in the morning and come back again. No thank. Worst service ever...... whats the point of making a appointment! OCT student, so theres no good excuses. After 7 hrs all they did was change my battery.
We had a great experience with Joe at Valley Ford. We picked the vehicle online and and drove over and picked it up. It was exactly as described and we love the new Expedition.
This is a mixed review I came in a few days ago and worked with Rick who was very knowledgeable about the product if so if i buy a Ford Truck it will be from Valley. The downside was how loud the store gets it was hard to speak with Rick at times over other people yelling and/or speakerphones. I hate to give 2 star when it could have have just been a fluke. thank you for response
After giving several hours notice that I would be driving 50 minutes to look at a particular used truck I get there and the truck is at another dealership.Even though I was talking to a manager and a sales person no one bothered to see if the vehicle was even there. Its probably my fault, I assumed I was dealing with professionals.
My sales guy J.J. was extremely great! I was in the market looking for a little cargo van and he had several in stock. He was very easy to talk to and help get me in my new transit connect with ease!! J.J. at Valley Ford is one heck of a salesman! Thanks J.J. and Valley Ford!
I Bought a Ford F350 for my business from Cheryl McDaniel. I highly recommend Cheryl as your salesperson, she was knowledgeable about the vehicle and made this purchase easy!!!! I would definitely go back to Valley!!! Thank u Cheryl!!!
I have never worked with a more dedicated team. From sales to service to parts and even after sales support these people are fantastic at supporting their customers. This is a team I am proud to be a part of!
Knowledgeable and friendly staff who took the time to find the right vehicle for me. Family owned feel.
Just want to shout out to the Valley group and let them know I’d never go elsewhere.From sales to service no dealership has treated me better!Maybe time for a new Raptor!
Needed a new backup camera. Shane took great care of me, got replacement quickly and installed immediately. Great service, thanks.
Can confirm this place is dump who doesnt know how to treat their customers. Find anywhere but this absolute joke of a dealership.
Great place to buy parts for you truck. Ford, Isuzu, Hino, Freightliner, Cat, Cummins truck. Excellent service too! Open 7am to 9pm M-Th and 7am to 6pm Friday, Sat 7am- 2pm.
Finally!! A shop that can fix our trucks! We own a small landscaping company. Since there is plowing invovled, its important that our trucks stay in good working order. We have tried several shops in the area, to no avail. The other shops had horrible hours or didnt understand the problems with our trucks. Valley Ford absolutley does understand and know how to fix trucks. We take our entire fleet in for service and will be looking for new trucks next year and I know that Valley Ford will be our supplier.
The service department is excellent. Would highly recommend!
Took my truck in for 5 minor warranty repairs and it took them 3 tries to get 4 of the problems corrected. They either forgot to look at the truck for ordered the wrong parts. I wasnt coming back a 4 time to get the last problem corrected. Very disorganized
They did a great job dealing with our warranty company. There were some issues with fax machines not working, but they delivered the vehicle to our house because of the issues.
Pleasant staff, efficient. Wonderful service. They will store your summer tires when you have winter tires installed.
Took a truck there to be serviced and noticed that most of their employees are unfriendly and were rude. Bill was the worst and treated everyone including the mechanics with disrespect. I will never ever go here to get anything done.
Whats great is no pesty salesperson chasing us around the lot .Craig knowledgeable patient. Worth going there anytime
Had rattles companies mg from the front of my Mariner. Fixed lower ball joint and rear stabilizer. Vehicle runs like its 70,000 newer. Good job!
Got exactly what I wanted! Provide your Vin number for better accuracy!
DAN KORZAN- AGREES ON PRICE WITH SHIPPING 14 VANS --- THEN AFTER he AGREED ON PRICE AND HE SENT BUYERS ORDERS< HE PULLS THE DEAL EXCLAIMING HE NEEDS MORE MONEY. DUDE IS WAY UNORGANIZED - ONCE HE REALIZED WHAT HE DID> HE PROCEEDS TO INSULT AND ATTEMPT TO DEMEAN THE CHARACTER OF A BUYER? EVEN SAYING DO YOU WANT TO FIGHT?!STRANGE WAY TO DO BUSINESS.ESPECIALLY WHEN HE SIGNS HIS EMAILS : SENT FROM OUTER-SPACE:CLAIMS YOU DONT BUY, THAN SAYS STOP CRYING.JUST BUY DIRECT FROM UHAUL< ITS EASIER> SAME PRICE> NEVER TRUST HIS WORD IN EMAIL. ASSUMING HIS MANAGEMENT ALLOWS HIM TO SPEAK THIS WAY SHOULD GIVE YOU AN IDEA OF WHAT TYPE OF COMPANY YOUR DEALING WITH.
Worst place I have ever seen.Do not go there at any pretext.They overestimate the price of the reparations by creating some issues that does not exist.Never go there
Clean and friendly service. Valley Ford seems to have the best prices on parts.. The only place for my truck.
Had my car in for front & rear brake service. Service department was great, kept me informed with everything they were working on! Thanks Phil Salem
I knew that getting 2 new keys at the Ford Dealership would be expensive and time consuming but the microchips need to be programmed there. After $150 for 2 keys the Ford symbol on one had already fallen off. The parts guy tried to convince me it never had one and I did not know what I was talking about despite the fact I had the other, complete one, in my hand. Never going back there.
From the owner: Since 1964 Valley Ford Truck has been Clevelands commercial truck leader and your go to place for commercial vehicle needs. Valley Ford Truck has more BPN master certified salespeople than any Ford dealer in the country! Let our truck experts help you find the right truck for your specific needs. Keep on truckin with Valley Ford Truck!
Best customer service When you go to buy a truck best sales man is connor thank you for all your help
Great Service, warm and friendly staff with complimentary snacks...one staff member even brought snacks out to my driver who didnt go into the office! High Fives!!! Lol!
I had a nearly flat tire and they happily took me in and fixed promptly. It was a Saturday morning and everything else was closed. Thank you!
The truck workes amazingly the final purches was not that mutch and i love camping with it
Very knowledgeable parts department, went extra mile to help me get what I needed
Great customer service very easy to do business with. Paperwork was very quick on the best car truck experiences Ive had
This place is top notch. I bought a really nice Dodge Journey tonight. Dave K. treated us like royalty.
I go there to get my truck work on they have friends srivce person there and nice place to set
Quality of work is good but they will attempt to charge you double – dont fall for it get a second quote.
Some of the most intelligent people you will find behind the service counter. They always go that extra little bit help you out.
Just another dealership that won’t honor internet price. $28,000 on the website, $33,000 in person. Obviously they “feel bad” but it translates to nothing.
The best auto purchase I have ever had. Joe Dawson was the best madeus feel at home.
Leo was a Great help. Leo is very intelligent. and I owe his parts. WOW!!!
Valley Ford are a bunch of rip off do not ever purchase any cars from them
Give them a lot of business in parts, so when they didnt have a part I asked for the part number, said that they dont give out part numbers. Thanks for being petty.
Bought a used truck here, they lied about everything and the truck almost immediately started to give me trouble, they didnt really seem to care either.
What fabulous customer service. Thank you for fitting me in and getting me on the road so quickly.
Rich in truck service is Aces, as well as Ken! They are very accommodating!
Quick, efficient service. Friendly knowledgeable staff. Would recommend.
I really appreciate the help and service I got from joe will recomend the dealership
Good for older commercial truck parts. Older dealership that has been around for years.
Service was not delivered as promised. Long wait even with appointment.
I Was with my client at work. Wasnt for me personally to be there otherwise.
Thanks for assisting LarkinGreeneWood Ford, Connersville IN .
I trust these guys and will always purchase my Ford from them
Pick up company tru
The only place to have your Ford serviced
I like that the service department -Valley Lane - is open late and on Saturdays.
Great service! Love Phil the gm
Amazing Service and Staff... 5 Star all the way
Pricey💲💵‼️
Parts pricing seems pretty high
Best shop for truck repairs in Cleveland!
Very knowledgeable salesman
Hands down great service.
A+ These folks know trucks!
Great customer service.
The experience was professional and fast.
The salesman NEVER CALLED ME
5 stars
Best place for parts!!!
High truck dealer... had to pick up a van
👍
Great people, good parts
Staff is always helpful.
These guys are awesome.
Great and fast service
Great buying experience
Great!
Friendly and helpful A+++++
In and out great experience
Extremely slow service.
Very good service
Very good service
Heard was good place
Hard to get in and out of.
Brian is awesome
Great
Great
Fast and courteous
Parts department A1.
Great service
Great service
Great service
Great place
Busy
Fast service
Helpful people
Friendly people.
Great people, great place. very friendly not pushy just good people.
Sokay aaaah guess
4.2 (139 comments)
Review №1
2022-06-28Valley Ford Truck is an exemplary dealership. The staff is friendly, courteous and knowlgeable. I trusted everything they did. They patiently explained paperwork and apps. They also helped us to understand features on the new vehicle that we were not familiar with. The experience with Valley Ford was awesome.
Review №2
2022-04-27Dave and Craig made buying our new family car as simple as a stroll through the park. I cant express our gratitude and appreciation for the great customer service we received! I strongly encourage anyone interested in an SUV or Truck to let these guys get you into your perfect truck!Also, Tom and Mike in the service department are rockstars! Youre winning by taking your business to Valley Ford Truck!!! (Ask for the guys Ive shouted out, youre in great hands!)
Review №3
2022-04-11I ordered a part from their online wholesale site.Despite the part showing available online, the part is on National backorder.Christian Keith contacted me via email BEFORE completing the sale to notify me of the above.This gentleman went above and beyond what you might expect from a dealership and earned my trust by telling me that. Kudos to you! This man deserves a Starbucks on the Dealership!Thanks again Christian and the team at Valley Ford Truck!
Review №4
2022-05-13Just took delivery of my new Bronco. Couldnt be happier with the dealership experience, and Connor Rosselot was easy to work with. I would definitely buy from Valley Ford again!
Review №5
2022-01-14Great communication while waiting for supply issues from Ford to get my bronco. Connor always worked hard to get me any available info on my order. Once things got rolling I was extremely satisfied with the speed and care Connor took too get me in my new bronco. After delivery he kept in contact to make sure everything went smoothly. I also liked that Connor was as excited about my bronco as I wasI would recommend valley ford trucks for all Ford purchases and orders
Review №6
2022-07-20I was visiting from Md. and called Valley Ford for service. They were very accommodating and I had my F250service done the next day. Thanks
Review №7
2022-03-27Great place to buy a vehicle. Craig Hasman was great, even delivered my van to me 75 miles away. Highly recommend!
Review №8
2022-06-13Rick was easy to work with. He helped make the process of buying a used car easy as can be!
Review №9
2022-05-24I was shocked and disappointed that Valley Ford refuses to service a Ford manufactured F-53 chassis with a V-10 Triton that is the base for many motorhomes. I cant believe that Ford allows this. The only other truck center is Mike Bass Ford...
Review №10
2021-11-26I am a business owner and I had the pleasure of working with Joe Dawson over here at Valley Ford. We’ve purchased dozens of vehicles from them, and they have always come through exactly to specifications. Even during the supply chain back up and supply order times were lagging, they kept me informed and up-to-date on the latest. Couldn’t ask for a better provider for my commercial vehicle fleet!