Delivery
Yes
UPS Customer Center in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 888-742-5877
Site: https://locations.ups.com/oh/cle...
Site: https://locations.ups.com/oh/cle...
Opening hours
- Monday:3–7PM
- Tuesday:3–7PM
- Wednesday:3–7PM
- Thursday:3–7PM
- Friday:3–7PM
- Saturday:Closed
- Sunday:Closed
UPS Customer Center in other cities:
Comments (128)
I really do love UPS but this is the third time that they have taken my package to the wrong address two streets from where I live they have the same address that I do but I stay on 73rd and Bay stay on 71st and my package goes to the other address and I figured that is because theyre not paying attention to address label same address to different streets
Extremely helpful and A++ customer service
Been waiting on my package since Wednesday told them to hold it and Ill come get it and when I got there they still didnt have it and my son go to camp Monday Nov I have to go to Walmart and buy another suitcase
Great customer service, Friendly and lovely
Clerk was beyond helpful however this review falls on everything else but her.Our company ( a radio station ) ordered a computer via amazon prime and they used ups to deliver it, 1st issue was the delivery driver failing to read instructions on the fact that in order for us to receive the packages, they’d have to just buzz us so we could come sign for it. Not only didn’t the drive do that but they didn’t even leave the UPS delivery attempt receipt.We decided to place it for will call at this place so we could come pick it up instead since the driver couldn’t read. The package said it was ready for pick up the same day of the first attempted delivery but due to time constraints we couldn’t get and chose to pick it up on 5/15.On 5/15 (today) I arrived at 10:28am and the app showed it was ready for pick up, clerk checked and spent 40 minutes looking and couldn’t find it, called the back 6 times and they kept on bouncing her back to me to try and get me to leave.I refused to leave after being told it was probably stuck on a belt and belts can’t be turned back on til 4pm. I asked to speak to someone higher and nobody was around and the back people somehow managed to call the driver and found out that after not only we chose to have it held here and it was marked ready for pick up, the driver had it in his truck.Horrible company with horrible processes and yes amazon is at fault for using them to deliver as well.I’d suggest if you can use another place to have items held at, do so.
Too far out of the way, confusing as to where the physical business was on the premise? Having to call another UPS to figure out what was happening with my package cause nobody there knew what to do?! Even though that is the address I was given to handle the situation! Then the lady I spoke to on the phone was hugely rude!! Plus the fact that UPS has left a notice on my door 3x this month cause they couldnt contact me or I wasnt home and EVERY TIME I WAS ON THE PROPERTY and at home!!! When they left the notification! Also they try once... 1x and then the package is taken to the location where it then becomes my responsibility to pick it up!! So frustrating! & If I didnt online shop I would choose to NEVER DEAL WITH UPS AGAIN!!!
Obvious some receptionists work by the hour and not by the package sent/picked up. The one who helped me in the morning was slow as molasses – would rather watch paint dry. However, the woman who was there in the afternoon was extremely pleasant...
Great people very nice and attentive
Employees were friendly and helpful with my order. I have been here three times over the last year for various package deliveries that didnt make it to my house and have been taken care of every time. It is difficult to find and navigate to as fair warning.
They have been slacking not even attempting to deliver my stuff saying I asked to hold for pickup which I did NOT do. Smh. Then gotta wait another day til 4pm when they open to pick it up. Hire more workers!
Easily the worst UPS location, although Im very dissatisfied with the company in general. Have been having absolutely nothing but issues with multiple reps. Was told that managers go home at 5pm even though they are open until 7pm, and I was then told I would be contacted by a manager the following morning. Havent heard from anybody, and the policy that you cannot contact the facility directly but only a representative at an inbound call center is ludicrous. When making a complaint I was told We [UPS] made a mistake and we accept full responsibility, and we do apologize but there isnt anything we can or will do about it.
Refuses to deliver package to my apartment door. They say they need me to be there in person. I cant wait at the downstairs enterance to my apartment buliding all day. I signed the slip and they still refuse delivery. Customer service wont allow me to pick up. So I guess Im never getting my $100 amp.
Obviously a very polarizing experience. The staff that were on duty when I had to pick up my package were extremely helpful even though UPS itself was late getting it to me. The facility is in a rough neighborhood, so be aware.
Incredibly disappointed with my service today. I had a package scheduled to be delivered to an apartment building with a buzzer. My boyfriend stayed home to work from home today so that he could let the UPS delivery driver in. Well, the guy didnt even bother to ring the buzzer, and marked it as a failed attempt. I got a notification from Amazon as soon as he marked it, and called my boyfriend to ask if he missed the buzzer. Nope. He left a notice on the front door, but again didnt bother to check well try again tomorrow. Probably because he doesnt try at all.I then scheduled to pick it up at the store (even if that meant staying at work an hour and a half late because I live across town and my office is closer to this UPS) because I needed to have this package TODAY. When I told the lady at the front desk that the driver did not ring the buzzer, no apology or anything... instead she questioned if my buzzer works. Are you f****** kidding me? I could then hear her ask the delivery driver about it, who shrugged his shoulders and walked away.Unreliable, accusatory, and overall unpleasant. I wish that I could choose my shipping carrier.
I had to pick up a package that hadnt been delivered to my address. I went to the UPS Customer Center and they help me out customer service rep at the front desk was very helpful and polite there was plenty of parking the only thing negative to tell you is this place is very difficult to find. Its located in a residential area off side streets you need a GPS to get there.
The worst customer experience I’ve had IN YEARS and I only spent 5 minutes in this place. Cashier was incredibly condescending and rude for no reason! Not to mention entirely unhelpful. Do not visit this location. It is not worth your time.
So even though I have the service where i pointedly said leve package at side door, authorized this to be dine by signing online, with this stupid company, because the driver didnt feel like it I dont have what I need. And I needed it ASAP. Then they decided to blame the issue on the sending company. Lowlifes.
Customer service was okay, except for the limited hours of operation & wouldve been nice if this office had been open on sat.
Good customer service. I never have an issue sending my items out but I do always fine with a printed label from whatever I am sending back to a company.
The employees at this location are VERY friendly & knowledgable about their craft. You can always expect a smile when you walk in the door & a THANK YOU when you walk out.
Wonderful lady ran the counter , took over ,,,,done . Ty.
Very unprofessional!!! The facility was supposed to call me back twice so that I could pick up my package. They never called and the facility closed for the night. The facility closed at 8 and I talked to someone at 3 pm to find out my package. They said they would call back in an hour but never called. Then I called at 5:30 pm. They said they would call back again and never called! This is terrible!
The location states it opens at 8 a.m. So i drove to the location arrived at 8:30 am and the location was closed. I sat in the parking lot with about 10 other customers for about an hour and even call UPS corporate number and noone had any idea why it wasnt open nor did they even know the location was closed.
Ups the worst custom service garbage ups said dox was damage and them reported I refuse the package they lied on me crooks it was never delivered
Friendliest staff you could find!
Fast Friendly Service. I thought I was lost but I followed my GPS, This Office Is Located in The Strangest Area, When and if you ever go here you will know exactly what Im talkin about But other then that Which wasnt a Big Deal, It was a Pleasant overall experience
I DIDNT GET MAKE MY PACKAGE WHERE I WANTED TO BE SHIPPED I HAD TO GO TO A DIFFERENT UPS LOCATION JUST TO GET MY PACKAGE AND WHEN I GOT MY PACKAGE IT LOOKED SOMEONE TRIED TO OPEN IT AND IT WAS A TERRIBLE EXPERIENCE NO TO UPS THERE TERRIBLE
Worst service hours ever! 3pm- 7pm customer pickup is ridiculous.
Hours changed to M-F 3pm to 7pm. Google failed.
Horrible, I missed a delivery bc apparently my business opens at an inconvenient time, my business opens at 10 I was there 10 minutes early and still missed the delivery! And then when I call to see if I can get the package today they make it seem as if it’s my fault bc I don’t run on their time...
I dont know if this is the right UPS but Jesus they suck signed up for estimated window and says the same b.s as just tracking the package . worried about leaving the house because half the time they show up when youre gone but let you sit in the house they never show up I undeestand by the end of the day but lord does it really have to be the end of the day looking out the window seen a UPS truck just keep driving by
I have no negative reports for this location. I have always had a positive experience. UPS is great with customer service.
I was told by UPS customer service that my package was not delivered and that I could pick it up at this location. I went and my package was not there, it actually was delivered. The lady at this location was nice and helped me out.
Horrible service! Asked to pickup my package at a ups station I selected they agreed a week later no package, no calls, no emails! I contacted them to see what was going on and they said they aren’t going to ship it to the ups location we agreed upon! Horrible wouldn’t recommend at all!!!!
Stayed home the entire day waiting for my package because it needed a signature, package never came instead I received an email stating I was not home so they could not deliver it. So now I have to go to the ups hub to pick the package up myself. I will NEVER use ups again Ive never had these problems with FedEx.
The women here are very nice and professional. The new girl is a little talkative. She gotta work on that.
Very pleasant and helpful, I usually drop off several times a week.
Calling corporate on them and taking them to court!!!!! This has been the worse experience ever with UPS and I’m not understanding why they are not delivering my package to me. I paid $20 in shipping!!!!!!!
I ordered 2 packages from kids footlocker together got here to pick my items up and only 1 could be found when both were on the same ticket the new locker stuff they do is so annoying who wants to stand outside in these weather conditions trying to punch in stuff on a machine Ill stick to usps
The driver I encountered today didnt even bother to say hello. He just dropped the package off and left. How rude!
Fast and easy pickup
If i can give zero stars i would never deal with them damaged my new tv packaging was damaged and lines running through my new tv
Great service & the person I dealt with was very polite, professional, & helpful with finding my order
Its a good place to bring your package to send out and pick up and it is a couple of streets away from where I live
The staff is courteous and attentive. UPS provides a wonderful service that cannot be matched
The people were very accomodating in helping us find a missing package. The location is a bit difficult to find, however.
I couldnt believe how cheap it was too send a package even let me send in a duffle bag weighed about 25 lb with a Fast delivery I was very impressed with customer service and the whole ordeal
The assistance provided by the clerk was very helpful. Thank you for the great customer service.
Ive picked up packages from this location several times. Ive never had any issues.
Sue at the counter is a very nice lady cant give her more kudos highly recommend
Every time my package say on the way then when it supposed to get delivered it say I requested to pick it up at ups office
It was great to get my package in one peace thank you ups
They were helpful and made sure I had everything I needed
I will never come here again or recommend it to anyone EVER
Always gotta give props to people who really care and try to help even if they cant ultimately help you.
Absolutely horrible service and can’t barely speak English
Quick pickup of a package. Friendly service!
If you must go here you might wait a while depending on your driver but when i was here the guy i dealt with was friendly
Friendly worker. Quick and efficient.
Been waiting for a package that was to be overnighted. 2 days later and still dont have package.
Very helpful and compassionate staff when i needed them the most
This place is NOT open on Saturday from 9am - 2pm like google says. Waste of time
The agent that helped me was awesome. Very friendly and helpful!
Customer service has gone out the window you have to do all the work
Who the frigg closes for 3 hours in the middle of the day during normal business hours? Get friggen real Cleveland.
Very expensive charge for nothing that they did package was less than 2 lb cost over $28
One word. EXCELLENT
Except for a minor computer glitch very helpful
Customer Service spent more time gossiping than helping the customer.
What can Brown do for you.. Everything I LOVE UPS
The blonde lady who worked there was super nice
I love the UPS Customer Center they are very helpful
Quick and very convenient. Staff is great.
Their timing and system updates don’t correlate in any way.
Very hard to find, but the women working was pleasant.
Friendly service. Always knowledgeable.
Horrible ass customer service everyone needs to be fired PERIOD
Very helpful staff 👍
Great fast service the lady is great in the evening
Visit was fast, but location kind of tricky to find
Very big warehouse and Good jobs for people
Looks like a good place to work
Never delivered package had to contact 800 number to find package
Location is very scary. Dont go there alone
The customer service representative efficient and curtious
This place is a real disaster. DO NOT EVER USE UPS!!!!!!!
Best customer service
👍
The counter employee was very helpful
Terrible I will never use them again
Used lockboxes quick and easy
Damaged an item either before or in route to location
The people were friendly and informative
Quick service and great staff
This location is the worst of all UPS sites.
They are professional and efficient.
All your shipping needs handle with eas
Very helpful and easy to find
Great customer service.
Great customer service
Great fast service
Terrible customer service.
Like the outside drop box
In and out very fast
Great customer service
Very tricky getting into this place
Way to hard to get to
Very convenient location
Great service.
Great people here
They are great
Friendly and knowledgeable
Quick and fast
Good service
Fast service
Poor poor poor Service
I work there
Friendly staff
Total reviews rating 3.7
128 Reviews for UPS Customer Center 2023:
Review №1
2022-06-29For years now we have dealt with drivers claiming they attempted to deliver a package when they hadn’t. It says out for delivery until the very last second, then all of the sudden it’s back at their terminal saying they attempted but no one was home. I work from home, my computer is in The very front room, my screen door locked but my main door wide open, and we have 3 dogs that bark at the smallest of noises. Sick of this.Edit in response to UPS reply: I DID contact customer service, they made ME pay 7.00 and drive to their facility to receive the package. Real nice.
Review №2
2022-07-07Great, they keep your info when you ship to the same place.
Review №3
2022-06-01GREAT! I did a Will Call with a package 📦 and I was in and out. Great customer service 👏🏾
Review №4
2022-02-17They literally lost my package and won’t allow me to file a claim! Said it’s ready for pickup but when I got there nobody can find it! Can’t get a straight answer from the locals or the 800 numbers!HORRIBLE!!!
Review №5
2021-12-28WORST EXPERIENCE EVER! Was waiting for an Amazon box (62 lbs) and it was held at this facility because customer requested it be held there which was not true. This was the 2nd time this happened so I called and was told the driver didnt feel safe, they would no longer deliver to my house. She made it sound like a bloods/crips situation. CSR said it was because I filed too many claims. My son said if too many theft claims are filed, the driver will not deliver which I understand. However, the last theft claim was in 2019, 2 (maybe 3) claims were recently filed due to YOUR mistake, driver left at wrong address and I got someone elses delivery confirmation. The 62 lb. package was returned to Amazon but they cant send it Fedex. Now I have to go to UPS and pick up packages or ensure the vendor uses another courier. My daughter is being treated for Stage 4 cancer and doesnt have the energy to be standing in line and I dont have the physical strength to carry oversized boxes. Needless to say, I am very disappointed with UPS, youre worse than the postal service and I know because Im a retired USPS employee.
Review №6
2022-02-13The customer service was nice and helpful thank you so much I’ll be back
Review №7
2022-03-29Theyre friendly.Some customers ahead of me had questions and they answered them.They get you in and out.What more could you ask for?
Review №8
2022-01-24I received absolutely wonderful customer service from Elsa and one of the delivery drivers today!
Review №9
2021-06-30Service has went downhill. My items were scanned business closed when the address is clearly residential. I called and inquired about my items and I was told different things (from reps & the website). What if an individual is handicap/disable? Your response is come pickup your items. UPS needs to be posted on the wall of shame. Also, I never asked them to hold my items, that was another lie from UPS.
Review №10
2022-05-31This Place Is Horrible Worst Customer Service Ever I Hope Nothing Of Mines Come Thru Ups Again