Delivery
Yes
UPS Customer Center in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 888-742-5877
Site: https://locations.ups.com/oh/cin...
Site: https://locations.ups.com/oh/cin...
Opening hours
- Monday:8AM–12PM
- Tuesday:8AM–12PM
- Wednesday:8AM–12PM
- Thursday:8AM–12PM
- Friday:8AM–12PM
- Saturday:10AM–1PM
- Sunday:Closed
UPS Customer Center in other cities:
Comments (197)
Same thing happened to me recently. Tryed to call several times but no would answer and they put me off to automated service. Had to pay to get my package put on hold just so I could drive 30 minutes to pick it up. Never again!
I love Olive Garden. Good food and atmosphere. The hostess said we would have a 40 minute wait and it only was about 25 minutes. The waitress was responsive to our requests so me and my friend had a good lunch there. I recommend a visit!!!!!!
Great customer service! An associate name Teliah brightened my day and was very helpful.
And Saturday, April 30 approximately 5 o’clock do UPS driver drove past my house without stopping then I get a notice 10 minutes later that says sorry we missed you I was sitting at my window the whole time I’ve been sitting here for hours waiting for him to show up but like I said I saw him turn the corner of the street and drive straight past my house so yeah you don’t even deserve a one
Had very bad experience with this location! I scheduled a pick up, because it was emergency. I paid extra to pick up my order, pick up time was until 1 pm, I arrived 12:40 and customer service said We close at noon. If you close at noon-you have to change your hours on telephone system m.fs!!!
Cannot get a person. Totally frustrating! I put in the numbers 3 times and it tells me it cannot find it. The package is 3 days late.
I live in a very small house and my front porch has a tiny cover over the door and my side porch along the driveway is about 12x10 covered and for some reason all the delivery companies put any deliveries on my side porch out of the weather but ups puts them on the front even in the rain and almost ruined a title that was sent the other day. Its maybe 20 more steps to the side porch, rediculus. I tried calling to talk to someone about it and nobody can help me to the right department and cant ever get anyone in the U.S. , always a foreigner that I cant understand. I miss my united states
Over the past 5 years the ability to deliver packages has flipped. UPS needs to get with Amazon to figure out this delivery business. I have several delivery addresses with personal and company. UPS is typically unable to get from point A to point B without delays, issues or drivers dropping packages off at Amazon hubs to clean out their truck at the end of day.
During this frenzied absurd time we find ourselves in, the customer service workers handling shipments are always extremely courteous, pleasant, and most importantly helpful. They know what they are doing.The customer care center is also set up well for Covid. Put together, I dont ever mind when I need to go here to ship parcels.
Two of the nicest ladies on the planet helped me get my package! They were friendly and efficient while observing all safety protocols. :)
I have been dealing with this location for over 7 years and they always take good care of me. I have a small car audio install business I do sometimes and when I place an order and pick it up, I get nothing but love from these two ladies who work there ( I really need to get their names) lol. But I like it there. The customer service is top notch.
I go in every morning shay is always helpful and smiling she gets me in and out very pleasant
Paid extra 70$ to get my package on time but even I try to pick it up myself from UPS customer service, and nothing happened.👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
I would give zero stars if I could. The shipping supplies I receive to operate my small business from home are sent via UPS due to a partnership between my supplier and UPS. After waiting all day to sign for my shipping supplies that I needed to complete shipments, the driver never came down the street where I reside, but falsely claimed they attempted delivery and I was unable to sign. After calling customer service to report the driver, I received a case and was the local office would contact me within two hours that evening. No call. I contact their online help, who tell me Ill receive a call this morning. No call. I call back customer service and Im told this customer center not returning my call has been recorded and they are to call me within the hour. No surprise, but once again I dont receive a call. UPS clearly does not value the time of their customers, I dont have several hours each day to spend waiting by the phone when I have work to complete. I am seeking alternative options for receiving shipping supplies as I will NEVER do business with UPS again. Avoid this customer center at all costs.
I usually have a great experience but today was strange. Facility hours different than posted on website so had to return at 5pm. At least 10 cars piled in with me because of compressed business hours. No one, including UPS, wearing masks. (I did see departing package handlers wearing masks.) Had to handover license and handle UPS device. This cannot be a best practice in a pandemic.
Amazing help from the 2 women in receiving. I had christmas gifts that were stuck in a trailer. One of the receiving women actually spent close to 2 hours personally digging through a trailer to find my gifts on Christmas eve. Best customer service i have had in a long time. The 800 number not so much those people are not very good.
These girls are the absolute best!! Always helpful, nice and just fantastic. Im there almost daily for my small business and they make things so much easier
Quick service, staff friendly and knowledgeable.
I know someone that worked here through all of the lockdown. They was promised a bonus for working through it and never received it. Also They do not furnish their employees mask. They do not always have hand sanitizer and they do not always have soap in the wash area. I would never recommend working here
They are friendly here, and efficient. While it is certainly a No-Frills location, they get the job done with a smile upon their face. I also appreciate it that they were willing to help out when I was having a problem identifying a correct address. Would definitely go directly to the UPS Customer Center when shipping packages, and skip the middleman
Ive been waiting all day for a package. At 6:46 p.m I watched the delivery driver drive by my house. My security camera picked it up also. At the exact time the driver marks my package as undeliverable because the address is wrong. Since I had received a package from the same company but a different delivery service this morning, I knew the address was correct. I checked the online info and the my information was correct. I called the customer service number, and after waiting on hold for nearly 20 minutes, I was told that my information was correct but the driver marked it as incorrect and they would make note of it and Id have it delivered tomorrow. I was also told that I would get a call from the local UPS office. I just got off the phone and was told this driver marked my package as undeliverable because of a dog. A dog! I do not have a dog. I watched this driver drive by my house at the time that he/she marked the package as a wrong address. When faced with the lie, they then say it was a dog, that I do not have. Now, Im told that it will be delivered tomorrow. Well see, since the driver is obviously a liar.
One day my package was out for delivery. The next day my package was in transit.Now its in exception and the delivery date is unavailable.Filed a claim- now my package cannot be located.What happened? How does a package go from out for delivery to lost in one day.Somethings not right.
The management staff here and the drivers all need to be retrained or get new employees. My driver who delivers to my home( which I’m subscribed to ups my choice) is by far the most hideous driver and should be fired. I WAH and I’m here all the time. Yesterday I sat and watched the driver pull up to my apartment building. He sat in his vehicle and filled out a “sorry we missed you note”. Got out of his truck placed the sticker on my door. Never knocked what’s more jacked up he never pulled the box from the truck. I run out of my apartment to try to catch him and he sped off. I call the ups post location they said their contracted so I get In my car to drive to the canal street location to wait 46 minutes for a supervisor by the name of Gloria whom refused to come to the front to take my complaint. I was given her manager number and name of Mike Edwards. I try to call him today and was told by Evelyn that he’s stressed and have other things on his plate. The audacity we’re all stressed and that doesn’t stop me from doing the job that I was hired to do. I hope corporate see this post and reprimand these horrible employees. We paid them for a service to have a package delivered and they are failing to provide a service that was paid for to keep revenue coming to their business. Beyond appalled and disgusted with this business. I will never order from any place that uses UPS.
Great customer service package arrive on time promised..ex fedex user for sure
I purchased a few items from Amazon with one day shipping on 9/21. The order was placed after 5pm on that day and delivery was guaranteed by 9/23 by 8 pm. At 8 pm on 9/23 my packages still had not arrived so I called to find out where my items were. I was told that the driver quit mid shift and my packages were at this facility. I was offered no other remedy other than to come to the facility myself and pick up the items. Today is 9/25 and my items still have not arrived. My tracking info shows that my packages are now expected by 9/27, six days after my order was placed!!!!!😠😠😠 I am not happy. I would choose USPS over UPS any day.
The absolute WORST customer service I have ever experienced in my entire life they where suppose to leave my package on my door step! Didn’t leave it! When I called customer service trying to express the importance of the package (it had medication in it) they hug up on and gave me the run around !!!!!!! I spend a total of an hour and 30mins trying to all back and actually get a person who cares and then they refuse to let me speak to a supervisor! Finally they told me I would not be able to pick up the package because the center is closed !!!!
Very friendly business. Employee was very friendly. Took care of everything with no problem. Too bad all businesses cant function like this.
I use this UPS center when I need to ship something today and all of the UPS stores are closed or UPS has already picked up. Being open until 8 PM allows me to go home, have dinner then drive to Mosteller Rd.and drop off my shipment.Service has always been fast and courteous and they have even helped unload my vehicle when I have had multiple items.
This distribution center has it together. Here it goes from the counter, to the truck. When I ship from this location I do not experience the damages I encounter when using pickup locations. My shipments are handled less. And tend to arrive at their destination without damage
I love this UPS service when I have to ship something. They have always been helpful and cannot do enough to get your label or whatever right for your shipment to get processed. I get in and out without issue. I cant always say that of other delivery services.
I’ve been waiting on my package since the 22nd of this month and it still isn’t here. The delivery man skipped my house twice and every time I call uPS I get the same answer “I assure you you’re packaged will be delivered just give the delivery man time” I was sitting up for hours!!! Waiting on the delivery to show and he never did, literally waisted a whole weekend looking out for my sectional couch. Worst experience I’ve ever had, I hate UPS
Poor communication between the driver and this site is at fault for this rating. I was at work when my delivery arrived; I called the facility and was told when to pick up my items. Although the employee was polite, I was told the items were droped by the driver and loaded onto a trailer there... cant be pulled for pick up until Monday, despite Saturday hours! Waste of time, lame service at best.
Not using ups to ship anything ever again, Looked online and tracking said out for delivery at 8:55 am 6/24/47 waited all day for package till I called in at 730pm and was told package was still out for delivery, and that driver is still making delivery and I would definitely get it by end of night, so after calling off work so I could be home to get it and waiting around till 1am 6/25/17 I called in today and now being told it was never out for delivery and that their is no record of it being out for delivery and wouldnt get it till 6/26/17. 3 days after tracking showed out for delivery. Whats the point of having tracking for it to be this far off and how does a company this size tell lies and make up stories to try and make up for screw ups.
Zero accountability. Package was to be delivered yesterday. Out for delivery since 6:47 a.m. Driver LIED saying that a delivery attempt was made and that the recipient (ME) was not there to receive the package. YET, I was here all day (14 hours!) waiting for the package and no signature was required for delivery. After numerous calls and an extended chat w/ online customer service, I was told that a supervisor would call me. A call was received from RUSSIA from an even less helpful supervisor only to promise someone from Sharonville would call me today at or around 10:00 a.m. It is now almost 4:00 p.m. Another call had to be made, just for Matt from Sharonville to call and say that the driver and the drivers supervisor would have to call me later TONIGHT because neither is available. This makes TWO DAYS taken off of work waiting for a very important package that still is not here. I PRAY this same scenario happens to everyone involved - at minimum. There has been ZERO accountability and the worst customer service I could imagine. I was most update about the driver LYING about attempting delivery. Now, I cannot describe how low my view is of UPS as a whole. Unreal! I am traveling and had to had my shipment sent to where I am traveling. It has been TWO DAYS and it still is not here. Also, I could not even pick it up because it is on the truck before the facility opens and I can get it off. Now, I have to wait until TONIGHT for someone to call me. Completely unacceptable. Completely.
Terrible service! They told me they could not scan the QR code on my pre paid ups mailing label and would not help me print the label in the store as well. Will never ship ups again. Total waste of time.
Ive had good experiences here. Ive not waited very long for anything, and the employees have been helpful and friendly
Every time I need something else from UPS but “drop shipment on porch” it ends in a lose-lose disaster. Defunct online presence, phone system designed to not let you talk to an agent, incompetent employees who are eager to demonstrate their lack of accountability, poorly designed business processes. If you are looking for an example of failing customer service, this is the place to go.
The ladies that work in the customer area where you ship packages are always very courteous. I was just there the other day and going back tomorrow to ship a last minute present!!
Terrible service I had 500.00 of Disney tickets left on a bench on my front porch in a terrible storm when my screen door and door were a foot away. I called UPS because I paid for express shipping they refused to do anything about it. The envelope was soaked and could have easily blown away.
Their hours to drop off are before noon and after 5pm. So if you come from 12-5pm, They will tell you to go to another UPS. How dumb is that?!
Very pleasant workers.
I mailed my car keys in a package by mistake....not only did they find my keys for me, but did it quickly. Had them ready for me to pick up and everyone was also very nice! Thank you all for me helping me out of my stupid mistake! :)
Absolutely horrible service. Lost my $300 package and claimed it was scanned and left at the facility..: four days in a row. I offered to pick it up myself but for some reason, I couldnt pick it up when I asked. Someone from the hub called me directly and said the packing was on the truck and on its way, expected to be here today... four days later... Guess what, never received it. I wouldve given ZERO stars if it were an option. Id choose USPS over UPS ANY DAY!!!
WORST EXPERIENCE EVER! Why offer something that you cannot deliver. Charge 8dollars for a window that you never make and then use the excuse heavy delivery day. Then why have the option available. Then leave slips with the direction on the back to sign and leave on porch and it still doesnt happen... because the driver needs your signature as requested by the shipper. But the sheet was SIGNED! Then drive 25 minutes out of your way (at 3:30pm) to go get the package, only to find out, its out for delivery again... and then youre told well you can wait until 6:30pm when it comes back. Now I get to wait for my product to get her tomorrow because the manager took care of me by upgrading it to air... REALLY?! Thats the compensation youre going to give to a customer? HORRIBLE SERVICE. HORRIBLE ONLINE EXPERIENCE. CANNOT EXECUTE WHAT THEY ADVERTISE. Will NEVER use UPS again. And will encourage others to do the same. If I place an order, if they ship it UPS, then I move on to another dealer. Thank you so much UPS!
I have never shipped anything out with UPS before. The 2 ladies working that day were wonderful. One in particular took time to show how to fill out the forms. Thank you.
3 days my package has been incorrectly sorted....How does that work and it is still in Sharonville seriously.Now 4 days in a rowe. When you call the 800 number you get the Phillipines, my package is in Sharonville Oh. Worst I repeat Worst customer service I have ever seen.
What a horrible experience! I received and email stating that my package would be delivered by end of day Saturday. It never came so I called Monday morning and they (Customer service main number) had someone from the local Sharonville, Ohio location contact me. The customer service representative that called me was rude and disrespectful. I asked her to repeat something and she hung up. If she doesnt like working in customer service or dealing with people then she is clearly in the wrong field! The poor customer service needs to be addressed at this location. Several customer reviews already reported that this person hung up on them, so she clearly has a history of being rude and hanging up on people. I will do everything possible to avoid dealing with this location!
Usually have package held here when we are away for work or simply don’t want a box left on our porch/deck. Never had anything but a pleasant experience walking in and picking up our packages.
Have always been extremely helpful. This is a difficult time, and they were patient and understanding as I was trying to find the best way to retrieve packages for a client. Thank you!
I explained to clerks the problem I was having the sender saiding they received package they went above & beyond their duties to assure me that they wouldnt be able to say they havent received the package for the second times. THANK YOU UPS CINTI, OHIO ON CANAL ST.
This place is awful. I held my package for pickup and both times i have went down to pick it up they couldnt find it. And the staff was not very friendly, they acted like they could care less. I finally spoke to a ups representative who was able to find out where it was and arranged for me to pick it up. Really terrible experience
If I could give a zero I would. I was supposed to have a package delivered today. at 2:16 they said it was on my porch but it was nowhere to be seen. I have called and they told me it would be redelivered by 4. I have called UPS 4 times now and my package is nowhere to be seen
Hours are stated on Saturday 10-1. They close at noon. Apparently a tiny company like UPS can’t afford to employ someone to ensure the info online is correct.
UPDATE: STOPPED ON WEDNESDAY FOR AN ESTIMATE. ATTENDANT WORE NO MASK AND SAID SHE HAD BEEN OUT SICK. WHEN I BROUGHT MY BOXES BACK FOR SHIPPING THE NEXT DAY...THE FACILITY WAS CLOSED DUE TO COVID!!! NO SIGNS AND A RUDE UNMASKED ATTENDANT AT THE FRONT GATE. UNBELIEVABLE PUBLIC BE DAMNED ATTITUDE!
A little difficult to find, but good service and prices. It would be helpful to post more signage directing customers as to where to go.
Came in here for a few packages for work and the workers were very helpful. The setup makes it easy to know where to go and what to do to pick up packages.
Was waiting for my delivery, not that they noted that they were at my place to drop off the package as i was waiting for them all day and never got it.... also i had to drive twice to the local location to pick up my stuff and it wasnt there Customer Service is awful......and not on same page
Its been a month and i have nlt recieved my package or my money back, and i cant talk to an actual person, i will never do business with them again!!
Easy to find. Once I got there. The clerk there was so kind.
I worked as a seasonal helper and had a great experience. UPS has excellent benefits but the pay for part time isnt that great.
Second visit and still a very happy customer...Customer service has both my thumbs up !!!Keep up the great work !!!
Horrible service! UPS cant commit to one single delivery promise and makes customers jump through hoops to get their packages.
They sent my package to Toldeo on fast shipping, its late.. My package which are two 8 foot tall palm trees btw, so how do you not look correctly for the zip code, sad part Im the neighboring town so you have to recognize my zip as a local.. beats the hell outta me, I mean its not a little envelope that can be misread easily, i mean my trees are 8 foot freaking tall, right? lol 8 foot tall man, Freaking palm trees in Ohio, it has to stick out like a sore thumb, who the moron that cant read where they go ... I thought rookie at first but after reading all these 1 star reviews about how bad they are, I dont think so now and if I have to come down there, Im not going to be very happy.. :( ... plus I think the store came on here and gave themselves 5 stars to help out their review score, common sense says all these 1 stars and what they talk about, then you have a 5 star saying they never do that? ok? I think someone helped themselves out by giving themselves 5 stars reviews.... so I say to the 1 star review down below, yes sir, It is pretty shady if you ask me.. specially with a 5 star comment below that says and have never waited more than 2 minutes after so many people are complaining about horrible waiting time... pretty shady indeed...
The UPS store a couple of miles from my home received my package today (Friday) at 7:56am but I cant pick it up, or have it delivered until Monday because that is the delivery date that they came up with when the package was sent to me. I cant believe it, no more UPS for me.
Ups is the leader in delivery hands down !!! Awesome place full of hard working professional people that are dedicated in performing an Elite Service hands down !!!!!!!!!!!!
Terrible I bought a new iPhone 6 plus for $800 from Amazon got the overnight shipping and everything and that was 3 weeks ago I was supposed to get it 4 days after paying for it and it never came so I just waited out the rest of the week cause we all know how ups is.....And so I waited to the next week and I called the warehouse for amazon and it said its being shipped but I never got an email or a call or text so then I brushed it off gave it another week then I called on Monday its wensday (xcuse my spelling) 2 day and so I tracked it down n it said it was being shipped but then I called the UPS store were there supposingly have it there and they couldnt find it
The self-serve label kiosk was very easy to use.The staff was friendly and attentive.
Clean office, friendly staff, prompt service. Very pleased 😊
They changed there hours. Be sure to look and see so you dont waste a trip.
The staff here is super friendly and very personable. Always willing to help out with any shipping needs. Im here almost everyday.
Awful experience. Driver couldnt leave package so I instructed them that Id pick it up at the customer center. They told me it would be there at 7 pm. I showed up at 6:55 and waited until 7:45 before they said they couldnt find the package. No updates in the meantime.
My neighbor in a diffrent building recieved my 150$ sephora order.thanks to my maintenance man I got it back
I have picked up several items at the sharonville location, and have never waited more than 2 minutes. Great central location and easy to schedule my items to get directed there.
Super quick service from a very warm and helpful customer service associate!
The employees here were knowledgeable and courteous. The were able to sort out my problem after the 800 customer service number couldnt.
They have AMAZING customer service, professional, energetic and made me feel important.
Folks there have always been super nice and helpful. Have boxes and tape if needed. Cost lower than store.
Driver did not deliver my package on time I made a request for him to deliver it on the same day I was told they would get back with me that day and never heard from them poor service
The find the customer center employees to be very helpful and extremely nice ! :) I receive amazing service at this location all of the time.
Lisa was extremely helpful getting my packages shipped.
Closed new years day. But posted as open on Google. No way to call the local ups to get hours.
Was busy but as always the staff was great. (Fairly crowded but moved quickly).
AWFUL customer service. Calls go to India, where they are CLUELESS. I am cancelling my corporate account, and will never use these clowns again.
Horrible customer service phone number.I want to talk to the store person, it never connected me even after 1 hour of being in the call. Stupid UPS.
So easy to mail packages. Most of it is do-it-yourself. Employees are awesome, very helpful.
Been waiting all day and my package was nevered delivered. ..Customer service keep telling different stories about the delivery and i really needed my package by tomorrow morning. ..very disappointed in ups
If you give this place a bad review, your not a regular customer and I assure you it was a isolated incident.
It was very inconvenient in there not being a public restroom. Ive a health issue, which requires that use. When asked, I was told to go to the donut shop. Very poor customer service, very!
Amazing service! If I could have given ten stars, I would have. They went way above and beyond.
Great thank u
Not much to say , we subcontractors appreciate a clean drop and hook yard with friendly Security gaurds and yard personnel.
The area supervisor was so helpful in tracking my lost Package....
Did work for them and when I was trying to figure out how to pick up my check I never heard back from them. Worst company to do work for. This is ridiculous
Didnt have the guitar box we needed. Went out of their way to make it happen and they suggested it. Not prompted by us.
Every time i have a package go through here it is delayed, there is no way of getting through to anyone on the phone as it just rings and rings.
UPS is okay i suppose, this facility is awkward and most the people working here seem to hate his or her life.
Great customer service!
Great customer service, friendly and efficient.
Great help mailing my package. Love this place
Tracking shows its been in this location for over 3 days and still not scanned out to ship! What a joke!
Great customer service just ask for Kim shes the best
The person I talked to hung up on me as I was trying to get more information as to why my package couldnt be delivered.
Wish I had more choices as far as sending my package next day.
Main hub for Cincinnati area, helpful people, quick service.
Kimberly is super nice, and the y always welcome me.
Quick delivery. Better than usps 😂
Great customer service. Super helpful staff.
Amazingly efficient, great service. Very quick and easy.
The manager there got mad and threw my package on the floor, horrible service!!!!
Dropped a package off with no problem. Close to home also
Package has been sitting at this location for 6 days now with NO MOVEMENT
Always very helpful and prepared for my crazy needs.
They tried very much to serve me I commend the effort
Always pretty easy to find a parking spot
Two thumbs up, what can Brown do for you?
The customer service was great
Quick in and out
Is it possible for ups to deliver a box without crushing it?
Ladies there were very nice and friendly!
Great service, polite staff.
Very very Bad Service They Lost My Title
Awesome service from the wonderful ladies that work there.
UPS is Joke !!! Dont ever deal with this shipping service
Always Excellent service and friendly staff
Always friendly, fast service.
Great service!!! Very helpful staff.
Staff is friendly and there usually is no wait times.
Not very organized hard to find entrance long wait
Excellent customer service and facility.
Centrally located, easy way to send packages.
Would still be there had my supervisors listened
Great customer service and friendly!
Worst customer service I’ve ever dealt with.
Unhelpful when they lose your package
In and out quickly. Helpful staff.
Good customer service, fast service
Package pickup is quick and easy.
I work here I think were EXCELLENT! 💯💪
Helpful staff and relatively easy to access
Friendly people! They make it a personal experience
Good customer service
Good friendly people, very helpful
Terrible place to work, not worth the money
Always great service!
Best shipper in business!!!
Shipped out a package to Nigeria
Never had a problem here.
Fast and courteous service.
Always friendly staff.
Great customer service.
It was very good
Very good
Great place to ship packages
Easy to ship packages
Always friendly and helpful
Great customer service
Very good
Took care of my need.
Ok place
Quick friendly service
Great for shipping packages
Quick and friendly service
Very helpful staff
Great and it was quick
I love it
Got my package
Knowledgeable people, friendly.
Fast Friendly service
UPS is outstanding!
Bad service ignorant people
AWESOME
They are awesome...
I love boxes
Absolutely horrible... 😡
Fast and easy.
Very helpful
Fast and easy
Great conversation
Got job there
Great service
Great experience
Use to work here
Very helpful
Awesome place
Great Place...
Nice people
Nice people
Total reviews rating 3.9
197 Reviews for UPS Customer Center 2023:
Review №1
2022-04-04Before driving the far distance to the UPS Shipping location, I tried calling to see if they could wrap, box, and ship my grandmothers vintage small rocking chair. Location phone number was not available, phone rep not at all knowledgeable enough, even after I gave complete measurements and weight of item. Finally they gave me an estimated cost of just the shipping. This is why I wanted to speak directly with someone at the store!
Review №2
2022-08-12So I was moving to the current address that I had a package sent too I wasnt going to be there until the next day and was willing to take the risk of my package getting stolen since I knew it was going to be delivered the day before I moved in, instead of the driver leaving it he took it back to their facility which wasnt an issue but was was the issue was that when I called to figure out l what happened I was told that I would have to come and get it or if I wanted them to deliver like they should I would have to change the address. I should have to change my address for where I want the package to be delivered too especially since I was in the place I live at.
Review №3
2022-07-02Do NOT use UPS or any of their services. Wost customer support Ive ever encountered. There is ZERO accountability with them. SAVE YOUR MONEY!
Review №4
2022-07-20Not happy that the UPS driver left my $50.00 custom made item in the grass next to my mailbox. Next time, do you job and bring it to the door. You could place it inside my stormdoor!
Review №5
2022-08-08Ive worked here , they throw packages , if your stuff is on the floor its gettin stepped on , worst package handling ive ever been apart of , let alone the tobacco spitting , just a heads up
Review №6
2022-02-09UPS is literally the worst form of delivery. I ordered something from Chillicothe Ohio to be sent to Cincinnati Ohio and I paid for one day shipping... I ordered it a week ago. Theyve rescheduled me three times and its hilarious because on the bottom of it it says our commitment to deliver on time or something untrue along those lines. They excuse themselves due to a severe weather delay although the USPS had no problem getting my order to me from New York on time. Amazon had zero issues filling orders on time. And then really the only way that you can get any information is if you make an account and pay for it. one of my vendors had that and they still told her there was nothing that they could do we just had to wait. yall are the bottom of the barrel delivery company and Ill avoid uses vendors who use you. Youre completely unreliable and thats a small business who is depending on the delivery on Friday and it is now Wednesday Im beyond upset.
Review №7
2022-05-03I Have tried, I mwan I really tried to work with UPS. On my issues, vbut they just keep dropping the ball.. over and over.. Every time, and I mean EVERYTIME I HAVE A DELIVERY, THEY CANT GET IT RIGHT.... Its sad how there system is set up, because over all the employees are Nice.. But I have tried several times and it has not changed IF YOU CAN AVOID THEM, I SUGGEST YOU DO..
Review №8
2022-05-25It was outside of operating hours and the security called back to someone who made sure it was there and I received my package. They were awesome and so accommodating
Review №9
2022-07-09Why always my packages from ups always they have problems when I buy something and they send the package from ups I hate that because they never knock and saying sorry we miss you today I suppose to receive a package I have a hide cámara and the ups delivery never came to my door and said sorry we miss you on the email they send anddddd I call them and today is Saturday they want me to pay 8.99 if I want my package in other locations but the delivery will be Tuesday people don’t use these people others delivering you can pick up your packages at the center or somewhere else same day
Review №10
2022-02-05My package from Philadelphia pa was here this morning in Cincinnati Ohio and was suppose to be delivered by noon which was paid for almost 100.00 and its now 1400 hrs. And guess what not here. Top the cake the place is only 4 miles away how in the hell it could not be here on time and the money came out my pocket. And you call this dam 800 number for ups and guess what no dam help either.