University Hotel and Suites in Cleveland
We stayed here just one night and I would NEVER go back. While the staff was very friendly, we found 2 cockroaches in our room, they did not serve breakfast, everything was filthy and we saw cockroaches roaming freely about without a care in the world in two different places. We had to shake all our belongings before we could load up our car to leave. We could not connect to the wifi to boot. I called the hotel and left a message for the manager giving all my information and complaints, asking for a partial if not full refund the same day I returned home and four days later, I have still heard nothing.
My husband and I have stayed here on numerous other occasions, and we enjoyed it. Its close to where we live and we liked it because it was one of the cheaper if not the cheapest hotel around that has smoking rooms. We placed our reservation on a hotel booking site for a smoking king room. The day of our check in, the funds were taken. We go to check in and theres a this is a non smoking building. We showed the front desk our reservation confirmation email with the smoking room. She stated management was not in and we could speak with him tomorrow. We requested a junior suite room with a pull out couch. We received a king room with a chair. We had standing water in the tube, ants on the desk and microwave, the lamps didnt work because there werent any close sockets and a few other things. We were able to speak with management and he was very nice. He did say that he cant help that the site has the incorrect information. They receive a code when the reservation is made but it comes through to them as a non smoking. He was willing to take 25% off of our last nights stay. Even though the beds are incredible, I may not be back. Its not worth the price. 2 night stay was $200.
We are not from the area. We stayed for 2 nights. The only good thing about this place was when we checked in the guy was very friendly. We were welcomed into our room with a weird combination smell of baby powder and febreeze. Also waiting in our rooms were little beetle looking bugs. The carpets were filthy and stained. You didnt know which way to turn the shower without freezing or scolding yourself. The cable was out on the 2 day/night so you were unable to watch the Sunday night game. You get what you pay for.
Not as bad as people are saying. Its obviously an older hotel and you get what you pay for. Room wasnt super clean but not revolting either. Outlets by bed didnt work but fridge, microwave, and TV did. Shower was warm and bed was soft. They have a little restaurant with beer and great pizza and the bartender was a cool guy. Neighborhood is NOT bad (Im in Chicagoland, I would know...) Good place if youre visiting Cleveland for a day or two.I would just ask management to clean better and put some money into upkeep. Otherwise, 3/5, would stay again.
Everything in my room was broken. The toilet was insanely loud. The queen bed was actually a double bed that had a twin size sheet on it, and was so worn out you sink to the middle of it (not in to nice comfy way either). I asked the front desk for sheets that fit, an hour later I received the same size sheets from a guy who literally threw them at me as soon as I opened the door. The room was also full of mildew/mold. The walls were peeling and paper thin. I ended up sleeping in my truck. And the night shift guy at the counter completely ignored me, I stood there for five minutes before walking out. Apparently whatever he was reading was more important than his guests. Ive stayed at crappy super 8 motels that were better than this place!
The hotel in general is in poor condition. Our room had peeling wallpaper, a noisy air conditioner, and only 2 small pillows for the bed. No coffeemaker - had to go to the lobby. No breakfast - that area was closed off. I TRIED to get hot water to wash up - no luck. Not worth the price I paid. Wish Id spent just a little more and stayed at the Hilton.
Gross!!! The website and pictures on here were perfect. So we booked. Upon arriving to our room it smelled bad of smoke. The wallpaper in the room was coming off, the furniture wasn’t wiped off, crumbs and food were left, carpet was coming up on floor, bedcovers had holes, pillows had stains, pool wasn’t open at all, and the workers smoked while cleaning!? Do not recommend!!!
DO NOT GO THERE!!!!!. The inefficiency of the Staffs, Manager and everyone that works there is unimaginable. I was there for 3 days, they said i had to drop a 100 dollar cash deposit before staying, which i did. I was about to leave and i was told they could not find the deposit. I live in Cincinnati, 4 hours away. I traveled back, and have been calling them for a month, still no positive response. I finally got a hold of the ineffective manager after a month and he told me they could not find any record of my deposit. I AM SUING THIS HOTEL!!!!!!
The only good thing was the bed was comfy and the sheets were soft. Other than that the place was gross, it smelled terrible in the lobby and slightly funky in our room. One of the three lights worked. The alarm clock wasnt plugged in and I was going to do it myself but decided against it when the plug in was black with dirt (originally a white plug in) so I didnt want to touch it. The sunlight showed through the many tiny holes in the curtain and the molder on the mirror is falling away from the wall. The door handle was broken and so sharp that I actually cut myself on it. One of the worst hotels I have been to.
I traveled 3hours to Cleveland clinic. The pictures on the web site was were nice rooms . But when we got to the hotel the staff were not very friendly then they wanted a $100 for deposit just incase we smoked in the room or we messed up the room. We took pictures of the nasty room the floors did not look like they had been swept in daysThe plug ins covers were broken off the tissue box that was supposed to be hanging on the wall was on the counter broken off.and the hallways and the rooms smells like cigarettes and they want a $100 deposit just incase we smoked in our room we arent smokers. To top it off no one wanted to talk to us about our complaints.
DO NOT STAY HERE! This place is disgusting. So much filth in the ac we were unable to use it. Toilet paper holder was covered in filth. I had to wear my shoes to even take a shower. Pubic hair left on the edges. Wallpaper falling off the walls. Went to get our suitcases only two be met by two prostitutes waiting in the elevator. We lasted about 90 minutes before turning around and getting out of there. Do not waste your money! This place is trash, inside and out.
They didn’t have me booked when I got here. Took mike 30 min to figure out what to do. He didn’t even ask to see ID...turned out they gave someone else my room...People were smoking pot outside, the lobby smelled like pot. The whole place smells like cigarettes. The place including the lobby is disgusting. The elevator you have to press floor 6 to go to 5 and 5 to go to 4 and so on. The sheets are halfway stained yellow from cigarette smoke. The bathroom faucet doesn’t work, the heater knob doesn’t work. There were no bath towels. The desk lamp is broken and just hanging there. The tissue dispenser was empty. The floors look like they haven’t been vacuumed. No batteries in the smoke alarm...it’s amazing this dump passes an inspection!!!!!
Elevators dont work MOST of the time. ALL ice machines are broken. No cold water. Got threatened by staff. Homeless shelters are in better working condition. Microwave in my room doesnt work. Neither does my phone. Cant get internet. I could go on.
Whatever you do, do not stay here. Im not sure how theyve passed health codes or building regulations. The building looks like its about to collapse and people are just hanging out the windows. The projects are nicer. This hotel looks and feels like a heroin/junkie meeting place. Our first room wasnt cleaned at all and our key didnt work anyway. The second room they gave us had a huge, still wet, stain of purple lube or something. You could not pay me to even sleep in this place. It was the most unreal experience Ive ever had. Just insanely unsanitary.
The location is nice, and there seems to be ample parking. The building itself looks quite dirty and old, but the rooms are very modern. The restrooms are nothing to write home about, but they get the job done. The shower curtain got annoying because the shower is small and the curtain flys over and hits you occasionally. The service was about 3 stars. Just average. Nothing great. The front desk staff were not very approachable. The one guy yelled at my girlfriend because she wasnt wearing shoes, as we were running out to our vehicle really quick. Instead of saying something along the lines of Excuse me maam, you cant walk around without shoes, he said Hey Miss No-Shoes, not happening. Get back to your room and put some shoes on. Very rude.
Extremely nice and accomadating staff. Room wasnt properly vacuumed and none of the lights worked, but I wasnt spending a lot of time in the room after dark aside from sleeping anyway. Somewhat shady area but not terrible. Right on the bus line and they have a great shuttle service. None of the coffee machines worked at breakfast. Not the worst place Ive stayed, and the staff genuinely cared about their clients. Gets you a decent place for the price. If you can afford better you could do better, but for me it was good.
No one should ever go to this hotel . its not an hotel. Its more like a run down building with rooms . shame on the government in ohio for putting homeless people or pay customer in a place like this. Its no air , no drinking cold water, no ice machi e, broken elevators with 10 floors , the smell of the place clearly says its dirt and unsanitary. None of the drink machi es work right , that has nothing to do with renovations + if your fixing up close up new managment. In real time this place looks much worst . at $72 dollars a night this place should be better looking with everthing working . this is a breeding site if anything to end up WITH co-vid 19.-0 stars
Dont bother. It was an okay stay, we were there last minute after our plans fell through and couldnt drive all the way back to Columbus. I could ignore the roaches, I could ignore the toilet not working (it was $60 after taxes and we were there MAYBE 12 hours before heading home, so its not like we were expecting the Billagio or something), what I cant ignore is the three ADDITIONAL times they tried to charge me after I ALREADY PAID. Thankfully they were blocked. Left a message for management, will really just be happy to not have my card charged again so I dont care about hearing back, but Im currently looking at next steps if it continues. Long story short, stay at your own risk and pay with a card with a limited amount of money, because they will definitely try to scam you
Had to change rooms 3 timesEnded up with one that had a leaking ceiling and soaked floorThen the fire alarm was dying and we asked the front desk if they could fix it but because they were too lazy to go to our room and put a battery in it, they offered to change our room again, we said no and he eventually changed our battery. After everything they didnt even offer a discount even though we couldnt even walk around the room without shoes on because of the leak.Smelled terrible too.
It is an older hotel, but our room was clean. Staff was very helpful. Bar was a nice way to unwind after a long day and the food looked very good. Buy a bus pass and enjoy everything Cleveland has to offer! Great rate on the room and beautiful sights from our room !
This is the worse place I have ever stayed. Dirty....elevators didnt work. No flat sheets on beds. No maid service. No cups of any kind in the room. They could give me rooms and I wouldnt use them. What a pig pen.
This is the worst hotel that I have EVER stayed at!1st there was suspicious activity going on throughout the night in the parking lot.2ndI booked this hotel through hotels.com and the pictures of the hotel are NOT up to date they show the building looking nice but the actual hotel is nasty and way run down.3rdElevators didnt work right there was one that had caution tape all over it and there was no ice on any floor they were either broken or non existant.4thThe staff do not care about the customer they only care about getting money.5thMy check in time was 3 and they said no its 4 even though I had the confirmation to confirm the time. So we then waited for over an hour to walk into a room that wasnt even clean!There were parts of the ceiling that was falling apartThey left someones used soap in the bathroomAnd there was black mold in the shower. The bed was old and there were stains all over it along with all the bedding it was absolutely horrible I will never stay at this hotel ever again.... it was an all around horrifying experience
Checked in for a two night stay (staff was friendly and courteous).Elevator floors were sticky. Hallways were dimly lit, carpets dirty and looked as if they had been pieced together over the years.We had reserved a queen bed room. Mattress seemed ok, linens decent. Vinyl headboard had chunks missing. Had to use the ironing board as a luggage rack (not willing to put my luggage on the gross carpeted floor). A/C unit was running on full blast all night and didnt really cool the room well. Bathroom floor was sticky, and upon using the bathroom in the middle of the night, I saw a cockroach on the counter when I turned on the light (god only knows how many more were hiding). Killed it and got no more sleep that night. The only thing decent about the room was the gorgeous view of the sunrise, although it would have been much better if the windows had been cleaned in the last 20 years.We decided not to stay for the second night and I was promptly given a refund on my credit card.If I were to give any suggestions to the hotel owner, I would say: TEAR IT DOWN and rebuild. The amount of money it would take to make this place decent isnt worth it.Buyer beware: you get what you pay for. If you dont mind dirty, outdated, with no amenities, this place may be for you.
Love this location. So close to all the downtown action.Room is very comfortable. However, if you come in the near future, the hotel is under renovation. Depending on your time in the room- construction noise can be very loud and disruptive.We arrived this morning, after an all night flight in.Our driver pointed out the stage on the lawn and mentioned fireworks this evening. When our party checked in,we mentioned our concern about noise. We were guaranteed quiet rooms by the young woman who checked us in. Not the case/ hence my 3 star review. After 1 hour of sleep, construction started on the street below, as well as in the hotel.I finally gave up on sleep and decided to try out the highly rated gym. I wasnt sure where the gym was, so I went to the front desk. A wonderful woman pointed me towards the gym and also changed my room. It is a big inconvenience to have to pack up and move- but after reassurance, I was promised a quiet room. She said my original room did not have any notes on file of being quiet.The gym is amazing. I forgot to take photos- I was enjoying it too much. Plus, they have a black pug mascot in the gym- now I know Im tired when I dont even learn the dogs name, or get some puppy cuddle time. They have separate ladies and mens shower/sauna/massage areas.Looks like locals have memberships here at this gym- a yoga class was just ending when I arrived. They were setting up for a kettlebell class.I ventured out- love the downtown area.Rock and Roll museum, Browns ball games, concerts on the lawn. Perfect weather today. In the 70s and not humid, So many great looking food trucks in the downtown area.If you are a Marriott rewards member- take advantage of the breakfast on the 20th floor.Hours are 7-10amThen they reopen from 5-10 for appetizers. Great views of Lake Erie. I look forward to a future visit/ great city. Just hope to get a quiet room- that way I can get a quick nap in, and then start my day recharged and ready to enjoy all that University Hotel and Suites has to offer.
I basically agree with all the other reviews. This hotel is worth it because its half the price of other hotels. The downside of this is that it is in desperate need of a makeover. It probably hasnt been updated since the 80s. In the end I slept well and comfortably, and got a hot shower. If you are traveling on a budget its not bad. I will day if you know in advance that your going, book an airbnb for less than $50.
Had to cancel and get a refund after the hallway started to smell like a sewage overflow. Smelt like that for a few days. Also they didn’t have the air conditioner on in the hall ways so it was this musty hot sewage smell you had to walk through to get to your room. Pretty bad. Worse than camping. Also, WiFi was “broken” with no immediate path to get fixed. Also the elevator broke down once. Yeah, two star hotel, but for not that much more $ you can go down the street and actually stay somewhere nice. This building should probably be torn down.
I wish there was no starts because they would of got that! November 1, 2019 my husband and kids stayed here to go to a concert they woke up the next morning and there was cockroaches in the room they refused to refund us that day! We have called for 7 days now to talk to the Manager and no one will talk to us we have pictures of the bugs in the room. Then told us they didn’t stay there! When on our credit card shows they did! Do not stay there! It also Smells nasty like cigarettes as well!! Also called the health department!!
The Hotel needs a major upgrade!!!! Paint and furniture would be a good start. I wont say the rooms were dirty because they seemed clean but because its all so old I would see why people would come to the conclusion that its dirty. I would not stay there again. A plus is the staff was friendly and courteous.
Easily the most disgusting hotel I’ve ever stayed in. I was in town for a Tribe game and waited until last minute to book a hotel because it was a Tuesday night in Cleveland and I assumed wrong it would be easy to find a room. This place had rooms and I found out why. I also paid about $120, which this place should be going for about $40 a night as it’s only slightly better than sleeping in an alley. Found 5 or more bugs while in the room, bathroom was dirty, furniture was falling apart, and the sheets where mismatched. The duvee cover looked like it was 30 years old. I’ve stayed in some holes from back in the college days but this place takes the cake as far as biggest dump.
Pros: The price is very low, the hotel is close to downtown, our room was clean and spacious, there was plenty of off-street parkingCons: The neighborhood is not very appealing and seems to be in decay, the hotel staff doesnt do much in the way of friendly customer service, the towels and washcloths are very cheap, and there are often people loitering in the parking lot.With that being said, we stayed for a full week and we felt relatively safe and really appreciated the convenience of being just a few blocks from downtown. The room was cleaned daily and the air conditioning worked well.
Well......In Cleveland for a Browns game my first impression of this hotel from the time we arrived and walked in the front doors, the setting reminded me of a horror film, unfortunately all other hotels were booked in the area due to a convention.Once the initial shock and awe subsided and we had gotten up to our room it was not too bad, mind you I had read the reviews prior to arrival and had expectations at a medium to low level.The beds were comfortable and the transit line to the Browns game is steps away from the front doors, but thats as far as the positives go.Keep expectations to a very low, and enjoy the experience but dont say I didnt warn ya.
The only good thing about the hotel was that it is great walking distance to The Agora theater if you are seeing a concert from out of town. The hotel itself was run down and kind of dirty/outdated, and our room smelled like extremely strong old woman perfume. The hallway of our floor (8) had a very strong smell of dirty grease cooking. The night we stayed, July 31st, there were little ads for tonights special all over the hotel for the restaurant inside the hotel, yet it was never open so that was a bummer. Wont stay there again.
The staff deserves A+ they were very niceRooms could be a little cleaner. Clean but looked lived in. Greasy Finger prints on light fixtures. Toilet and tub clean. Most of lights in room did not work. Beds were comfortable.
Hotel Staff were a bunch of chuckleheads, arguing and fighting with each other while struggling to get a whole line of people checked in. Took them an hour to check me in, only to realise they got my name wrong therefore thought my reservation hadnt gone through.The Hotel was pretty old fashioned, the bar and restaurant area were pretty interesting. The room and the issues I had definitely were not worth the extortionate price I paid. But alas it was the only available thing close to where I needed to be. Bed was fairly comfortable, but the room wasnt anything classy.
This hotel is in desperate need of renovation. The room I stayed in smelled of smoke, the furniture was old and beat up. The cleaning crew make the room as clean as possible, clean sheets and towels were in the room. I could hear my neighbors through the extremely thin walls. I would stay at a different hotel next time Im in the area.
If I could give ZERO stars I would. DO NOT STAY HERE. Ive seen better in crack neighborhoods. . General dirty feel to the lobby, hallways, and rooms. Air conditioning didnt work (it 2as 95° out) , so they gave me a small desk fan.Peeling wall paper. Outlets I didnt dare to plug anything into. I had to turn on the water to the toilet myself! Checked for bedbugs. Didnt see any signs of them. AWFUL.
The heat hardly worked. Towels were dirty. There wasnt a fitted sheet on the bed. Had a half used roll of toilet paper and the lights in the bathroom had us convinced that we would be murdered at any moment. Our floor reeked of weed and no one even offered to share. Oh, and another guest snuck in a cat. He was my hero and the only good thing about our stay.
This is a premature review, as I just arrived. I waa prepared for the worst hotel of my life. However, ill just say most normal people wouldnt stay here. Ive traveled the world and stayed in some truly awful places And this is awful , but not 3rd world awful. Everything works, sort of. Had to run water for munchies to get it hot. Had to plug all the appliances into the power strip...and place a weighted object on the strips switch to keep it on. None of the furniture matches. It is truly an ugly room. But if you want to be cheap like I do, you get What you pay for. And yes , there are very colorful characters on the premises. Im at the end of the hallway, so thats a small blessing.
Not sure why everyone here is bitching out...the rooms here are just like any other hotel room you will stay in, the beds are fine, we have an awesome view, A/C and heat, TV, mini fridge... the guy who checked me in was super nice but even if the staff wasnt friendly it shouldnt affect you or I, why would you waste your time in your hotel when youre out of town. As far as Im concerned the room experience bore no problems. The people who have reviewed this place for the most part obviously are way too high maintenance.If you are looking for a well-priced, not too flashy but not too dumpy hotel, close to downtown, this is your bag baby.
We needed a place to stay while a family member was having surgery at St.Vincent Hospital. This hotel was .8 miles away and allowed pets. Upon arrival we were not impressed at all by the outside appearance. When we got to the room, the TV did not work. They came up and fix it. The toilet did not flush well. Rooms were VERY outdated. NO ICE on any floor. NO towels or wash rags in the room. Did receive some from the front desk. BUT THE SMELL of pot in the elevator and hallways was unbearable. Also heard talking, laughing and partying all night. There was a gap between the air conditioner and you could see outside and the wind whistled all night through the gap. Trash was all around the outside of the building. I would not recommend this hotel at all. WE PAID FOR 2 nights but thankfully made through one night. We ate the loss of the second night.
The hotel was very outdated and needed much repair. The 1st room that was given to us was not clean at all and actually looked like the sheets were never changed (pubic hairs and poop stains), the curtains were pulled partially off the rod, and the window was covered with face and handprints. The second room they gave us was not much better but the sheets looked clean atleast. For being a no smoking hotel they must not have told that to the group of teens having a weed fest on our floor so bad that the whole hall and elevator smelled so bad of it you could get a contact high from it. Definitely would not recommend this stay!!
Wish I could give 0 stars. #1 they cancelled our first reservation #2 found a bed bug. Price was great, but Ill pay more every day in order to not have to share my bed with any bugs!!!
Not a good experience for me and my husband. When we arrived there was a medical examines van in the parking lot. They was removing a dead body. The ceiling in our bathroom leaks onto you while you using the toilet. The heater in the room has no knobs and doesnt work only a.c. does. The bed was comfortable. The hotel is in a sad state.
No bed bugs, bugs, or bug eyed guests. But the service was really quite poor and half the appliance didnt work. If you are coming out of town to see a show at the agora theater, its a convenient and affordable place to stay.
I recently stayed 2 months at this hotel, and was pleasantly surprised. It is an older building, and has it quirks, but the staff definitely made up for that. They are friendly, accomodating, and courteous. They made me feel right at home from the moment I checked in. The beds are soft, I kept fresh linens, and the water stayed hot. The hotel had a mini store for last minute refreshments and snacks, a bar with the best pizza, shuttle service, and washers and dryers. The location is perfect and my room had the most amazing view. Easy access to downtown, as its location is right on the healthline. Walking distance to a few fastfood restaurants, on site security, well lit parking. I could go on and on. The price for my stay was beyond reasonable, and I always felt safe.
My boyfriend and I were up there on Saturday, we went inside the hotel and it was nothing like the pictures were. I asked for a refund back, the lady at the front desk was very nice and assured me that I would receive a refund within 3 to 5 business days. I look on my bank card today and they take out another 75 for a place that I never stayed at. Needless to say, l won’t be staying there again.
Over Price and outdated. Was smoke free but smelled of smoke. House keeping was smoking weed while cleaning rooms. The night and morning front desk people did not want to be there. You had to register your listen number to not be towed. They dont tell you this when you check in. Our check in was 5pm to 5pm on the next day for some reason they had us checking out at 12 and tryed to charge me for a second day. The bed was a king it was two beds pushed together. No wonder it felt like we kept sinking in the middle and hurt your back.
The room was in pretty decent condition. The bed was very comfortable. However, the laundry room is a joke, the breakfast is a joke, and basically everything else is a joke. Plus I had to call the police as I was witnessing a man trying to break in to every car in the parking lot. Even my own.
The desk clerks were polite and helped with anything in need. But, thats really it about this place. My family and I drove up from Louisville after an exhausting 7 hour car ride through ice and snow, the lobby looked nice and appealing, but going to our room kind of changed our perspective. Smelled like the inside of a corner store and the hallways were dirty. You can tell that upkeep isnt an exsisting factor in this place. The room was alright, beds were made and comfortable to sleep in. The neighbors kind of ruined it and because of this we didnt get a lot of sleep. We didnt check in until 2 am. They had a boombox that was bumping and we could hear and feel the bass vibrating on the other side. I called the front desk and the desk clerk said I know exactly who it is. Sorry, Ill take care of it. Like I said, the employees were very accomodating. Well it stopped for 15 minutes, and it started happening, again. Luckily I slept through it, but the rest of the family didnt. So, we moved to another room, and the trash that lived next door were there til next month - not to mention, theyve been complained about MULTIPLE TIMES - definitely shows what kind of people they are and what this hotel welcomes. The next room was much better. The water however wasnt working properly. It would go cold one minute and then scolding hot the next.Glad it was only $82 a night and nothing more. If youre looking into this hotel, save your money and get a room somewhere else where the people in the next room arent a bunch of loud, classless, inconsiderate bottom-feeders.
I wouldnt recommend anyone to this hotel.Hallways and lobby smell like marijuana.. elevators smell like cigarette smoke, rooms smell like...old/ not cleaned.Sheets arnt cleaned..there was blood on one and long hair on the other sheet. Socks are dirty from the floor! Stuff splattered on mirror. Place deffently needs an update.People that worked there are where nice though.
The room was filthy, the furniture and appliances are about 20 years old, musty odor. The only good thing was the comfortable beds. I wouldn’t even let my baby take a bath. Dusty old cigarette butt sitting on the entertainment stand. Would not recommend.
Its a nice hotel, I mean Ive stayed at worse. It was pretty clean. The bathroom sink made very loud noises when turned on, the continental breakfast was skimpy, and the room smells funny. There were stains and holes in the comforters.
The whole establishment looks shabby. Some of the employees are rude, one shook his head at us because we checked in late, even though we called ahead. The room was okay but looked dirty and the equipment in the room was very old. The bathroom was tiny and the sink was clogged. The bathroom lock was broken too. The only good thing about this place is that its conveniently located close to university circle. Otherwise, terrible experience.
First off, the cleaning staff neglected to do a full sweep of the room. I discovered an old box for a silicone butt plug behind the dresser. I know people go to hotels to get down and dirty but I dont want to see some of the aftermath. I was also delightfully woken up in the middle of the night to the sound of gnawing. It was a mouse eating a bag of crackers I had. Again, I know all hotels have mice, but they definitely do a more diligent job of pest control. I guess the moral of the story is you get what you pay for, just know what youre paying for people.
Clean comfy bed, slept well, clean (though outdated) bathroom = 2 stars. Good value for the money= third star. Everyplace else on the east side close to downtown wants minimum $50 more a night. Here you can stay for $80, tax included. The check-in guy was great. Restaurant and bar on site. They must have stopped free breakfast, but the coffee is good. No bugs of any kind, and we always look!Not getting fourth star because Wifi off and on; TV worked but seemed stuck on one channel; there was no chair in the room (!); windows needed wiped (lots of fingerprints); one light fixture didnt work; furniture and common areas worn. So definitely not the Ritz, but the price was right given the much costlier competition.The neighborhood is not bad. It is a pretty typical city neighborhood, and if this neighborhood scares you, youd best never leave your house.
Bed BugsI woke up with my left eye swollen shut and my forehead covered in bug bites. Even if housekeeping changes the sheets, The bed may still be dirty. I learned that the hard way. The hallways and elevator very clearly smelled like weed. The whole place is pretty dirty. Its also in a relatively rough part of the neiborhood. If you can avoid staying in this hotel, please do. If not, check your mattress before you lay down. Ive seen multiple reviews before mine that mention bed bugs, so a high percentage of their beds could be infested. I wish you luck if you decide to stay here. Youll be needing it.
The entire building is old and needs remodeling. Roach infestation in the room so bad I had to leave and book a hotel room elsewhere. Lost my booking fee in the process. Absolutely disgusting. I’d rather sleep in my car in the parking lot, if that was my only option. Avoid this dump.
A nightmare. The concierge at the front desk wears a bulletproof vest. Our first room was overrun with roaches and then the second room had a broken faucet. The worst hotel experience of my life. Disgusting and poorly managed. This place should be closed for health reasons.
We went to check in, we were to have double beds they gave us one for 3 adults. Said wouldnt charge card until after stay. They charged it. Then they asked for another hundred in cash. There was a mouse in the hotel room on 3rd floor. I was looking out window and watched drug deal. Not to mention there is a halfway house or drug rehab in hotel which they dont mention. We asked for a refund and left.
First room we were given, the smoke detector kept beeping. After calling down to the front desk, someone came up quickly to remedy the situation. She replaced the alarm multiple times but it continued to be an issue. Finally she got one to not beep but was unable to connect it properly to the wall system and just placed it on top of the TV.After dinner we came back to the room, pulled back the sheets to find bed bugs crawling around the bed. I immediately phoned the desk and was told to come down and get another room. My husband went down and said we took photos of the bugs. The receptionist said I dont need to see them, I believe you, we get this all the time.We were then given the keys to another room which was considered an upgrade as we were told. When I attempted to open the door, the safety latch was secured from the inside. It was then we discovered that we were given the card key to another occupied suite!My husband again went down to the desk and was given new cards with a third room assignment. Before we could even pick up our things from the hallway, a gentleman came up and opened the door, flipped on all the lights and said well come on in and check it out. Decide if you are staying the night here or leaving. I dont have all night you know. Make it quick. He pulled down the covers on the bed to look for bugs himself. He continued to tell us that they will be adding the other room we were in to the list of rooms to be treated for bed bugs in the morning. He then tells us that this sort of thing happens all the time and every hotel has them, this sort of thing is normal.When my husband began telling him about attempting to open someone elses room, the gentleman says well not everyone here does their job right. We are supposed to mark rooms off on the board when we put people in them, but I cant help it and it isnt my fault if the person working the shifts before me dont do their job right..... So are you staying or what????At this point it was 1am. My daughter and her boyfriend had another room in the hotel so it would be very difficult to find anywhere else in the city at this time. Especially on a weekend with 2 major games and a concert going on.I would NOT recommend this hotel !!!!!!! I am sure that many hotels have bug issues, but for the staff to tell paying customers how bad of a problem they have with them is just poor customer service. To top that, giving out room keys to other occupied rooms is unsafe. I can deal with the outdated decor, holes in the walls, and cobwebs hanging in the corners of the room. I draw the line at bed bugs and safety concerns.
Staff were nice, but I wouldnt stay here again, especially when traveling alone. Rooms are fairly dilapidated, hallway smelled like weed, some of the other folks staying here made me feel uncomfortable. It was a good location for public transit though.
Great rates, but to be honest that should tell ya some things may be to good to be true. Plus needs some heavy updating and remodeling.Closed now! Thank god
No no no Just NO!! I don’t feel safe and I feel creeped out staying in my room. Room feels dirty and paint were peeling. Went to the bathroom and there was a literal hole in the wall. My door lock had problems locking and unlocking. They give a discount for people that came from the hospital. My mom came back from the hospital and they gave us a discount and it was $69 a day. When I opened my door room, I already knew I was gonna have the worst sleeping day ever.
If i could put zero stars...I would. Very old place. This is would not have been a problem if it wasnt for the cleaness. The world DIRTY does not describe the place very well. Very dusty. We found piles of dust/dirt on the carpeted floor, everywere. Dust on the window frames. Spots on the bed douvet. The bad smell is all around the building. We went there with a toddler. If you are planning to do the same, dont do it. The hair dryer did not work. Instead of investing the money to buy LG new TVs, they should definitely invest it to clean. It was the only place we foumd in the area with a reasonable price (not even cheap). We travel a lot, and we have never found a place like this. If you are young smd you dont care about these things, and...you know what you are expecting it is fine, but if you care about cleaness... dont go there.
Dont go here.We made a reservation for one room with two queen beds for two nights. The first night we got in around ten from out of town, checked in, got up to our room--and it was filthy. Blankets turned back, towels on the bathroom floor. So we went back to the front desk, got the room changed, no big deal, right?The kids climbed into one bed and fell asleep, my fellow and I stayed up reading for another hour or two. When it came time for us to sleep, we flipped back the blankets, and an aged, filthy-grey pair of mens underwear came tumbling out of them. The sheets had never been changed when the last patron left; the bed had simply been made around the dirty sheets that someone else had slept in.Grossed out, I went downstairs to ask for new sheets. The girls were asleep, it was nearly one in the morning and we had to be up at seven. Another room change at that hour would have seen me with a pair of really cranky kids on my hands, so I thought wed just change the sheets and talk to the manager in the morning. I wait at the front desk for (according to the clock) nearly 35 minutes before the desk manager returns with a mess of sheets. I had to pull them from a dryer, thats why theyre not folded! he said, and pushed them into my hands. Exhausted, I trundled back into the elevator and up to the room.And when I unfolded the sheet, it had angular, stiff stains of a yellowish shade, and it stank of ammonia. Maybe it had just come from the dryer, but I assure you it had never seen a washer.I was furious. In the morning, when the owner arrived, I went downstairs while the girls were eating and he told me it was too early, I should come back later. We were just about to leave for the day, so I told him that wasnt possible; in a bad temper he said that hed comp the room for the night.And then (surprise, surprise!) refused to, when it actually came time to pay.Dont go here! Dont ever go here. Its foul, the cleaning staff is evidently incompetent, and the manager is a cheat.
Do not waste your money! This is by far the most filthiest hotel ive ever seen. The pictures online make it look like a decent hotel and clean. Do not be fooled! The lobby area carpet in front of the front desk doesnt look like its been swept in a year. I goto my room and i inspect any room i stay in even if its a 5 star hotel and the sheets were never changed with hair and black specs in the sheets, dead bugs in the bathroom, the carpet wasnt swept, the ceiling was peeling off in the bathroom, 2 of the lamps didnt work, you couldnt adjust the heat to be comfortable. I go down and the front desk to let them know and he cant leave to go look at the room. He gives me another room to look at and when i check the bed, the sheets were dirty as well! Too late to change hotels bc we were on are way to a concert. I ask for a vacuum and clean set of sheets. They couldnt get me a vacuum and when they brought the sheets the guy handed me with a couple extra towels. He said this is all he could find and the was only 1 sheet and no pillow cases! I was livid! Needless to say when i had to wait to complain to the manager next morning he only offered a 50 percent discount which i had to call the third party travel agency to get. Should have been free to sleep in someone elses sheets and a dirty room! The place needs to be turned into the health department and Condemned, the place is falling apart!
This place should be condemned by the health department. After check in we went to the room. The carpet looked like it hadn’t been vacuumed in years. The window was open without a screen. The air conditioning wasn’t working. We pulled the sheets back and there was a serious bed bug infestation. It was totally disgusting. I would not let farm animals stay there.
I love this hotel. It has so much character. I have been going to this hotel for a little over a year now. I come here after shows at the Agora to stay the night and even to just chill out at the bar. Tony and Daniella are great bartenders. The bar has a unique selection of alcohol. The drinks are fairly priced and the food is good as well!The staff is very accommodating and friendly. The shuttle service is convenient and excellent. The hotel is located close to downtown and close to Cleveland State University which is prime location. The rooms are nice. I have never had a problem with bed bugs or cleanliness. I felt very comfortable. I highly recommend the jacuzzi suites!
Stayed here for a 4 day music festival and have no complaints! They handled the great volume of people that stayed there wonderfully. Never had a shortage of towels or TP, staff was very kind and friendly, had a smoking room, and loved the open windows to be honest. Very laid back hotel. The bar and barstaff were A+. Thank you University!
Very old, outdated and dirty. Wouldnt recommend this one to anyone. Shower faucet didnt work, only had scalding hot water. Lights didnt work, tv kept going off, no WiFi, coffee or phone as indicated. Number 1 though was how dirty it was. The floor hadnt even been vacuumed.
Disappointed is an understatement. One star is too high. I felt like we were surrounded by hookers and addicts. The outside of the building is filthy. They said they were renovating, but I didnt see that anywhere. If I wasnt with my husband, I wouldnt have stayed. There were holes in our curtains. The ceiling was half painted. It was just filthy. I could not wait to get home any take a shower. DISGUSTING!!!!!
A decent value for a nights sleep. The room was clean, linens seemed fresh, and there was cable television. Staff are nice, and there is a restaurant inside. Very close to Playhouse Square and the heart of the city. Would stay again if overnighting in Cleveland.
The workers at the front desk were grumpy, and the room and halls smelled like cigarettes and alcohol, despite it being a smoke free room. The lobby and near the windows in our room were disgusting. Bathroom, bed and carpet were clean and great.
Awful experience....had a complaint on noise had to change rooms, tried to talk to the manager the next day and he kept interrupting me and then walked away when I told him a good manager would listen before interrupting. Elevator smelled like Marijuana, room smelled bad and Im sure the fire Marshal wouldnt like some of the electrical outlets had no covers on them. Im sure his superiors would like to know how awful he represents that hotel
The night time staff is pretty rude. The free WiFi is pretty much non-existent on my phone, laptop or tablets. Also, on the Google page for this hotel, they state they have breakfast. Which is a total lie. Someone needs to fix that. The restaurant doesnt open until 5pm.
This place is awful. Rooms missing half of what should be there. Fridge doesnt work. Remote doesnt work. Front desk doesnt answer or hangs up on you. Rugs are filthy. Its only $56/night but not much better than sleeping in your car just say no!!
Staff was unfriendly, 3/5 lights in my room didn’t work, toilet wouldn’t flush apon arrival, went to call the front desk when the chord fell out of the phone. Went down stairs to tell them the toilet didn’t flush and they said they would look at it no one ever came. Ordered a room with a king bed and got a room with two twins.
Let me tell you a story. This place dude. Just... jeez. Was in town for a concert. My wife and I got a room for $146 and let me tell you, hardly worth it. You should PAY me $140 to stay here. Ever walk down an alley and think, I better hurry or else I could get actually murdered here? That was the aesthetic of this whole place. We get on the elevator and smell cigarettes. Get off the elevator and the dankest of weed smells attacks me like a conservative on Tumblr. We get to the room, and its freezingIce coldHoth LevelWe go to the heater and theres no knob on it. I rig it and am able to get it to start. For two minutes. It has a two minute time out. And it just blows cold air. I laid down and the bed sheets were disgusting. My wife went to her OBGYN afterwards to be sure she was ok.She wasnt.The shady figures, the smell of weed, the UNCLEANED bathrooms, the flickering lights, it was like a Saw movie come to life.Im glad we survived, which is more than I can say for probably 98% of the guests that have gone here. They may have been eaten and fed to the scores of loose pets and roaches.This hotel is the embodiment of that moment when you tell a kid Santa Clause isnt real, mixed with the tragedy that was David Hasselhoffs music career.
Get what you pay for...this place is dated.The box spring was partly touching the floor, we got a new room... but the guy didnt seem too shocked by our reason.The phone, they removed damn near all the buttons instead of just putting in a new phone, it was like a ghost town of buttons.The shower was what Id imagine hell being like. If you legit have kids dont let them shower. Im pretty sure the hot water tanks shouldnt be set to scalding... but it definitely is. I had the perfect temperature but as soon as I went to wash anything that quickly changed. I spent most of my shower trying to adjust the setting and not get burnt up. My feet are sore from the hot water...FREE BREAKFAST! What a joke. At least there was a gallon of syrup with a pump in it... I never found any items that used syrup, but I did find a cup to get juice but Im not for certain it wasnt used before me. A man giggled as he showed us a box of KFC he found behind the alarm clock in the breakfast room.If you choose to make this place your honeymoon suit, youre an idiot... but we did see fake rose petals outside of someones room, so at least they like to make things romantic?
It didnt have bedbugs which is a plus but the bath fan and ac unit smelled and sounded like they had a smokers cough. Parking became an issue at night. All in all, not the worst place Ive been to but there are definitely better options.
I was 13 dollars short and they were not willing accommodate me. On morning of 02/21/2017 at 3:00am I had $62.00 to my name and they would not gimme me a room. They told me $75.00 was needed flat out. I called someone to Western Union me the rest of the money. If I did not have had someone Western Union me that money then I would have been stuck in the cold. Disgusted with their hospitality. Also they gave me a double bed room, while all I need was a one bed, because it was only me. They definitely need to be more reasonable under certain circumstances.
Not in an especially great location (I would not have wanted to spend too much time outside at night), but location is somehow probably the best thing about this hotel. Everything about this hotel seems a little run down, dated, mismatched, or overused. Everything functioned (aside for the alarm clock), but nothing was ay the level of repair youd expect a reasonable hotel to maintain. If youre getting a room extremely cheaply, its reasonable enough with the notion that you get what you pay for. My Uber driver warned me, however, that this hotel is known to raise its rates to take advantage of nearby events - if youre paying more than about $75 dollars a night youre paying way too much for the quality youre getting and youd probably be better off with an Airbnb.
I have lived here for almost 13 weeks. At first the hotel was tolerable, the front desk were very kind and helpful. But then the infestations began, i reported it to the desk, they said they would spray. Never heard or saw anyone come to spray. Then the internet from this point on never worked. Then the ceiling began to rain, they moved us to a smaller, unprepared room. Then the microwave exploded. Then they lied. There was no exsersize room that was in their report of the hotel. Then they took away breakfast. At this point i thought it couldnt get any worse, but then i woke up to roaches crawling on me. I have 2 more weeks of hell in this building, hopefully i dont get crushed by this old, broken thing.
The hallway was very The Shining. Parts of the shower looked like they were going to fall off and there was at least 1 blood stain on the sheets of one of the beds, but they were very comfy. Highly recommend it if youre down for an interesting experience.
Hotel is getting pretty rundown. No breakfast they do have complimentary coffee if the staff can figure out how to make it. Room was ok. A bit pricey considering what you get. Not a great location but you can Uber to downtown for $10 or so.
Bedbugs. Lots of other gross stuff. But they had bed bugs. We arrived Oct 13, 2018 to watch the Browns the next day. Our stay lasted 15 minutes. Renaissance Hotel downtown was a lot nicer for the night. Nates not allowed to pick the hotel anymore.
Do NOTTTT stay in this hotel oh my god I beg you. I AM SCARED TO DEATH RIGHT NOW. I am hearing gun shots outside I’m terrified. The people next to us are opening and slamming their doors and yelling. I hear a guy in one of the rooms yelling “ow”. There are random cars pulling into the parking lot for 15min then leaving. Dont stay here, it’s scary, the rooms aren’t bad but don’t stay here. Cop sirens every 10 minutes. Do not stay here. I wish I could leave this second but I feel it’s more dangerous outside. If you are reading this before booking, choose another hotel in a good area. I was too stupid to realize there were certain areas to avoid and picked a hotel right next to a bad neighborhood. Stay safe, avoid this hotel.
This place is in dire need of an update. Rooms were relatively clean but super dated. Bathroom was falling a apart a bit. Water for the shower was super hot or ice cold and change randomly. Beds were old but comfortable enough . Staff was friendly.
It was a horrible place, we actually didnt end up staying, the bed sheets were dirty, there was a nasty smell in the air and the two gentlemen at the front desk were extremely rude and disrespectful. Im dont even want to give them a star rating because it was that bad.
This place is sketchville USA. everyone has neck tattoos and its a creepy environment (not just because of the neck tattoos, of course).We show up at 415 for our 4pm check in and they told us our room wont be ready until 5pm with absolute no thought that it would be an inconvenience. Lol as if it was a normal thing to be an hour late on having our room ready.No ironing board, no AC, creepy people everywhere on the premises, complimentary shower soap is definitely not soap. I have no idea what that substance was that I put on my body.When we finally got into our room it wasnt cleaned and the beds definitely werent which is really gross. There were empty cigarette packages in our room and it was nasty.I wont stay here again when Im in Cleveland next.I do not recommend.
Looked good in pictures not great in person I reserved a queen room and got a twin with a pull out couch. Wall paper was peeling off. And we had no toilet paper
You got to be kidding me. I had my ipod stolen around early May, 2019. The pickup day for CSU students. Their old management told me to submit a handwritten request to open an investigation so they can figure out which housekeeper cleaned up my room and maybe stole it. I called back to check on the status of the inquiry, and the front desk dude said they had new management around mid June, 2019, and that all previous issues are being magically ignored! This is completely unacceptable and avoid this place like the plague!
This hotel should be shut down immediately. The staff is very unprofessional, at night time you can hear rats crawling in the ceiling. At first my toilet didnt flush and only two power outlets . This hotel is way too overpriced I suggest you stay far away from this place
Honestly you get what you pay for. The hotel is definitely old, it doesnt look pretty and its worn down, however, the staff was all really nice and helpful, it is REALLY close to the hospitals and downtown, it has off street parking, and it was cheap. It isnt in a great neighborhood, but neither is it terrifying. Theres also an RTA stop right in front of it so you dont even have to drive around town if you know how to read a bus schedule. Overall Id say that if you just need a place to crash for a night or two, its a really good option that doesnt break the bank. Just dont expect the Hilton.
Not very happy with my hotel stay at this establishment.I would not recommend anyone to go unless youre looking for a cheap place to sleep with that being said, they werent even that cheap.We paid $71 for two beds that were horrible as far as in comfort and cleanliness, air-conditioning unit probably has not seen 409 spray since it was put in although we do know that the heat works because it was pumped at about a hundred degrees, bathroom is small & mildew ish, a blood stain on the wall, a nasty tub we had to lay down a towel to avoid foot fungus. Im not saying that this is the worst hotel Ive ever been in because there have been worse but, knowing that information & knowing it was bad. But this on the other hand was not that situation. Do not ask in the evening for housekeeping because apparently they do not have housekeeping in the evening hours and later early morning. I approach the front desk in search of an extra blanket and possibly a sheet and I was told they do not have any. I then check the front desk this morning and he said you should have asked well I did ask and I got an answer that was not what I was expecting. Also 2 of our towels where poop stains. The men at the front desk said no you guys must have done that. Anyways with all that being said and as a hardworking United States of American with 5 children even though they did not come on this trip because this was work related I would highly recommend if you have children do not bring them there what so ever.
You cannot find a hotel closer to the Cleveland Clinic for the price. Let alone, has free parking and a shuttle service. Yes its dated. We left and came at night and always felt comfortable. The smoking floors do have a slight cannabis aroma. which I find more pleasant than stale cigarette smoke. We will return. We never saw the bar open.
Decent location by a bus line to take you downtown and the ice machine works other than that, a shuttle that brings you to progressive field every half hour. Other than that...Windows from the outside never been washed, hallways smell awful, hotel service is ok. Rather stay at a chain.
Im so glad that reviews are just other peoples opinions and I didnt pay much attention to them. My father had surgery at the Cleveland Clinic and we needed a room that wasnt going to break the bank for about a week. The hotel is older so parts of it may look a little shabby or dated to some. My review is based solely on the ROOM we had, and the friendly STAFF that helped us so much. My room requirements are as follows: A clean room, clean linens on clean beds, working A/C, wi-fi, a high-pressure shower, and the ability to smoke in my room. I was provided with ALL of the above, and the bonus of a VERY helpful staff. Lonnie and Elise at the front desk will do everything within their power to get you anything you may need, Tony, the bartender, makes great drinks, and doesnt mind telling you where some of the hot-spots around town are. Even housekeeping was on top of things for us. Every day between 10:00 am and 11:00 am, they knocked on the door and asked if we needed more clean towels, toilet paper, or coffee. The hotel restaurant makes good pizza, burgers, and wings if you havent eaten out around town before your return. All rooms have a small fridge and some have a microwave as well. The hotel is close by to the clinic, grocery stores, restaurants, a pharmacy, and other places. It is NOT a glamorous place to stay, but if you are looking for quality comfort, and friendly staff, Yes, I would recommend this hotel.
Very good experience. Very affordable for the location. Room was clean. Always appreciate a mini fridge and microwave in room. Very convenient acsess to pop and snacks. This is not a five star resort but I was more than happy to stay here and will again.
Liveable if needed. The rate is cheap, its close to downtown and the parking is free. However, its quite dirty and its online advertisement misrepresents what its actually like. Its quite dirty, there was no pool or breakfast, and the whole hotel had a generally sketchy vibe.
This hotel is not as bad as a lot of these reviews make it out to be. It could use some updates, yes. But the beds are super comfortable and to people that work at the front desk are always very nice. This will always be my go-to hotel to stay at when Im in Cleveland.
Our room was LOADED with 2 janky microwaves, 2 janky mini fridges - why two? Your guess is as good as mine. The smell in the hallways had me and my buddy gagging.. The front desk staff was actually friendly.. The maid got in the elevator with a SHOPPING CART full of towels and cleaning supplies.. I got fully refunded when I complained to Expedia.. Theres bad.. and then theres this place.. I would have definitely stayed if it was remotely close to plausible.
They didnt have my reservation in the system. Then they gave me a room that was filthy with the door open, then the replacement room had two twins (booked a king). Was told there was no king available, and we got a queen with no fitted sheets. All in all about an hour at the front desk for a substandard hotel.
Basic hotel, good location.We stayed here for a night to check out an NFL game. Proximity to downtown and First Energy Stadium is great. The room was basic, but functional. Everything was older but serviceable.
Was a musty or old cigarette smell in a non smoking room. And the ac didn’t come on. Very hot in there. Hope things get better there. Roaches here. The lady gonna say oh u gonna see them.
Horrible Customer Service. Decrepit hotel rooms. I had all my luggage stolen from the Hotels parking lot and when I reported it to University Hotels customer Service desk, they acted very rude and were completely unhelpful. They refused to look at the security cameras that were facing the exact area that my luggage was lifted from. They did nothing to help me or show any care for this very horrible and unfortionate incident. I lost everything staying at this place. I DO NOT RECOMMEND STAYING AT THIS HOTEL. Also, their breakfast area serves mold-riddled english muffins haha. Thanks for NOTHING University Slums Hotel of Cleveland Ohio!!
A clean, quiet, and friendly and helpful staff, ensure a peaceful stay! Theres even a little bar that serves drinks and food for your particular tastes! Inexpensive compared to other hotels/motels in the Cleveland, Ohio, area!
Even if you make reservations they will still book your room to someone else and then make you wait until 3pm to even get another. New management is horrible. We should be able to check in and get into our room because of our reservation
Room was not fully clean. There was a cheese stain on the sheets and no towels or soap/shampoo but a quick call to the front desk fixed that. Go cavs!
This is not a glamorous hotel by any means, but cant beat the price. Lots of Jays fans as there was a game in Cleveland which is what we were there for. Hotel staff was friendly and responded to requests in a timely fashion. The bar is great and reasonably priced. The continental breakfast is a joke though, but to be expected for the price. Do yourself a favour and grab some grub elsewhere in Cleveland; there are lots of options that would cure a hangover.
Theres no breakfast as stated. Funny smell. No microwave or coffee maker. A dirty towel was left in the bathroom. The room was dirty in general. You get what you pay for. Well never stay here again.
Was only here for a night. Very comfortable and clean room. The food from the small bar inside was great. I wish the room had more outlets though. We had to charge our phones in the bathroom.
My husband and my sons checked into this hotel for one night to go to an nba game..once they got back to the room they saw a mouse in the room! My husband said he looked under the bed and there was all types of trash under the bed! He went to the front desk and was told there was nothing they could do and there were no more rooms available! They ended up checking out and driving 2 1/2 hours to get back home!
Rooms were smelly and kinda dirty. From 2-4 AM a group of people were being very loud and the manager took hours to make them leave. No bedbugs.
Slightly grungy looking/feeling. Halls smell like marijuana. Staff very polite and speak multiple languages. Free parking/breakfast with closed lot. My favorite hotel to stay at when visiting Cleveland
It was affordable and there was a shuttle available to drive us to Quicken Loans Arena, but the whole place needs cleaning and repairs. Looks like it may have been a really nice hotel 30+ years ago, but hasnt been maintained well.
I stayed here for four days and never got a good shower. Every morning I woke up and used the most temperamental shower Ive ever seen outside the third world. I was burned and frozen in a horrific experience that made my stay here difficult. I have no issues with the service though.
Its cheap, and in a good location. Thats where the good ends. The place is kind of dated and junky. The drywall on the ceiling was cracked and peeling. The room was a decent size, and the beds were not bad!
In desperate need of a rennovation. Room was cold in the winter, shower was finicky, and no breakfast was included. Otherwise clean and well-cared for on the part of housekeeping.
Place was horrible. Our rooms werent ready when we got there, then they gave us our keys and the one room wasnt even cleaned yet. Housekeeping needs taught how to clean a room. The whole hotel wreaked of cigarettes and weed. Horrible place to stay!!!
This place is the bottom of the barrel. Ive never written a review of a business before but this one is so bad, it merits one. Where to start?Perhaps with the mostly unfriendly staff, though there is a very friendly night man but hes rarely there. They never smile, theyre rude, they literally expect you to know everything yourself and get upset when you ask for something. If theres a problem, or you want a refund/discount (which you will), they speak to you as though youre stupid and mostly tell you theres nothing they can do.Why would you want your money back on a 0 star joint like this? Maybe seeing dried vomit on the side of your bed that the housekeeper HAD to have seen when (or more likely if) she changed the sheets. Perhaps a giant red stain in the middle of the carpet that may very well have been blood. Or maybe its the dreadful quality of the shower heads (which have grime all over them), television remotes that dont work, nasty residue in the garbage cans, pillows missing their cases, itty bitty towels, windows that dont open, sheets that either are two sizes too big for the bed or fit but constantly fall off, doors that refuse to shut, housekeeping that tries your door seven times, then comes back again, knobs broken off the radiators, marijuana smell in almost all of the hallways... one good thing can be said of part of it, though, and that is that floor eight or higher facing downtown boasts an amazing view of Cleveland and the lake, especially at night.The lobby is tacky at best. They attempted to make it extravagant, but the colours dont match at all. There are a couple neat furnishings but very few. Swing through in the middle of the night and youre sure to find drag queens (though theres nothing wrong with that), drug dealers, exotic dancers, and often homeless people looking for change.Is there anything positive about this place? The bar/restaurant downstairs has amazing food and really good drink prices. Its not much for looks, but the bartender is always upbeat so that, along with the food, makes it worth it.
Please stay away from room 812! It has BED BUGS!!!!! I woke up in the middle of the night because of biting. I turned on the light, and I saw a lot of huge bed bugs on my bed! I freaked out! I took video and pictures of these bed bugs and bites on my skin! I went downstairs to the reception desk to complain! It was around 4 am in the morning. They offered me to move to another room, which I didnt do because I thought it was pointless. Besides, my friend was sleeping in the same room but another bed which was next to the window. My bed was next to the bathroom. It was a nightmare. I went upstairs and locked myself in the bathroom to wash away all these bed bugs from me! I was also advised to talk to a manager in the morning which I didnt do! I wanted to get out of this hell ASAP. When my friend woke up at 8 am and I told her about bed bugs, we ran out of this place! She was shocked to hear all this. She didnt feel anything, while I had to put up with all this! I will never come to Cleveland again and in particular to this hotel! It was hell! On the top of this horrible experience, I had to through away my personal belongings, and I also bought a bed bug spray to clean my car and my bag! If you do not want to become somebodys lunch or dinner, stay away from this place and this room #812!!!! I cant believe that I had to put up with all this! Ive never seen bed bugs in my life before! Not only my night was ruined! My whole trip was ruined as well! I hate Cleveland and its bed bugs! I hate this hotel! Please, do not in any case go to this hotel! Its better to pay extra money and go to a better hotel rather than go to this cheap and disgusting hotel! This hotel is for students! I am not a student; I am a teacher! But I do not like the idea that students have to put up with all this! They are people too! Just because they have less money, it doesnt mean you need to give them sh....ty room and breakfast! Be human!
Most disgusting place i have ever stayed! First mistake was asking for a smoking room(apparently thats the 5th floor.) From first step off elevator there were shady looking men all up and down the hallway, two or three hanging outside random doors. pretty sure there was hookers in them as well as dope dealers. place smelled like marijuana. Got very creepy looks going into our room.Asked to be moved to the 6th floor where our family members had rooms. Guy at desk was very nice but seemed to know exactly why two women were uncomfortable there!As I just read in other reviews, it was pretty dirty as well. my daughter found hair on the towels, pillow cases. carpet looked unswept. most lamps had no bulbs, tile in shower was covered with soap scum. This will deffinatly teach me to read reviews BEFORE I ever book a room againoh and the hair dryer started to work then made a strange sound and started smoking!
Sure, its an older, dated building, but the location was good for us, the beds were super comfy and it was literally half the price of other hotels in the area. Wifi was terrible, but we survived, lol.
The staff was nice but all the other guests hanging out were pretty sketchy . the rooms and the whole building looks like garbage but we were going to a concert so we grabbed a close hotel . I dont think we expected it to look that run-down though and the price was up because of location just
Staff didnt seem prepared upon our arrival. One desk clerk had to tell the other to select the right date (the date of our stay) to find our reservation which he initially told us we did not have. Not a big deal though. We did spot a roach in the morning before checking out, which was not great.
I think that in order for someone to call something a third world country they would have to visit an underdeveloped country... by the way, thats what we refer to these countries as (underdeveloped).Now, this hotel had accomodations that were nowhere near as low as an underdeveloped country. The worst I experienced was no coffee machine in my room(which they had in the lobby). Better than Erie, PA which may not be saying anything, but for the price, it was excellent. Also Tony the bartender rocks!
This hotel was terrible, Id give it 0 stars if that was an option. The place had several unpleasant smells, was very dirty and had the worst excuse for a continental breakfast Ive ever seen. Ive never been to a worse hotel and will never return to this dump.
This is the worst Hotel. We cancelled our reservation due to an unexpected event that came up. The hotel still charged our card even though we did NOT stay there and cancelled in plenty of time. We have been trying to get a hold of the hotel manager ( apparently the ONLY person who can refund our money) and he refuses to answer his phone, talk to us, and he said I dont have time to do a refund. That is very bad business. I will never, ever book a room with them again and I will tell everyone I know not to book rooms with them. Very bad business.
My husband and I found this place on Airbnb. When we arrived to check in, our room was not ready, so we got an upgrade. The room was big and pretty clean. It was close to downtown and met our needs.
This place should be SHUT DOWN !!!The room was dirtyyyyyy!! The carpet was not vacuumed. The tub was nasty, it was dead bugs on smashed ok the wall. The Lobby bathroom smelled like sewer. YUCK!!I was extremely disappointed. I hadto get a refund and drive a few miles away oo
If youre into dirty sex parties then get a room here. You never know what the neighbors are into. I was literally there for 20 minutes. As soon as I saw the room can combined with the smell of free basing from the guest next door, I checked right out. I still had to pay, but I didnt care.
This place was not as bad as most of these reviews paint it; it definitely is getting a bad rap. Could the staff be a little friendlier? Yeah, we all can. For the cost it is definitely a good call. Its no Ritz Carlton, but it has parking and is relatively close to the attractions that bring you to Cleveland. Its a 15 minute bus ride and 5 minute walk to Indians and Cavs games - $4.50 round trip beats parking costs and traffic. Water pressure was good, bed was comfortable. The place could definitely use some upgrades, but those come at a cost to you. Never checked out the bar or food - too many good places to eat around Cleveland.
Good if you need a cheap place to crash for the night but they do not offer breakfast like their website claimed and the hallways stunk like cigarette smoke. Staff was friendly but its not somewhere I could relax and feel comfortable.
This is by far the worst hotel I have ever attempted to stay at. I opened the door to the room and said no way am I staying here refund or not. I cannot put into words how bad it was.
Its not bad at all for the price.. aside from 3 hairs in the tub, i got no complaints.. heat works fine; wi-fi is okay (a bit weak on higher floors); location on Euclid Ave is very convenient..
Two Words: Bed BugsIf you get less than a dozen in your mattress, consider yourself a winner! I shouldnt have looked but I did... Checked out a day earlier, slept in my rental car.
The room was not the best, but compared to the price it was worth it. The staff was nice. The parking lot only allows entrance from one side of the street which requires driving around the block to reach so kind of inconvenient.
The place is trash. There was I dont even know what on the bathroom mirror looked like dirty grime or blood. Beds were lumpy and uncomfortable and I had to ask the front desk for pillows because there was only one in the room even though there were 2 beds.
Staff was very friendly. The room we stayed in was expected for the price we paid. It would have been nice if there would have been shampoo in the shower though.
There was a big lak of management, we checked in at midnight and paid what we supposed to pay , the next day the receptions employee was just so cool to ask us for the taxes which we agreed with the night shift guy for it whom after a day was the security employee, two or three cockroaches were playing around the bed....and the price is just a good three stars hotels in downtown , I would given you a zero star but unfortunately there is no zero , YOU NEED MANAGEMENT and renovation
This was a dirty and creepy place to stay. I went down to the bar and the bartender barely said two words to me and I was the only customer. I could smell marijuana from the room across the hall from my room. Next stay was at Holiday Inn up the road which is closer to Cleveland Clinic and it was wonderful!!!
Was just in Cleveland to see a show ,Cat Power, at the Agora . While I was walking to it I saw the University Hotel, and I was curious about it, for I was looking at a hotel to stay for a couple of nights that was located near the Agora and close to Cleveland Downtown. As I walked past the University Hotel a sigh of relief came over me, for just on the outside the University Hotel looks dreadful. I mean straight out of Fear of the Walking Dead held up horrible.The hotel windows were cracked open, some almost completely open .The other windows looked they hadnt been washed since the building was built. It was dirty on the outside with trash and litter all over.If thats how it looks on the outside , then what the hell does the inside look like.Folks for $15 to $20 more a night you can get a much MUCH more better place to stay. The area around it doesnt have anything to offer either. No shops when you walk outside. No real breakfast spots or lunch places to go.Cleveland is an easy city to navigate. Its not hard to get around at all.9th Street has most all the major streets that it intersect with it. You have Prospect St, Superior St, St Clair St, Chester st, Lakeside st as well as others, plus you have Euclid Street, which is what this hotel is on. Comfort Inn , jut by inspection and location is much better than this hotel.I stayed at the Radison for $87 a night. It has a bar, good restaurant , the perogies were good, and its located right next to The Q , Jacks Casino , Progressive Field , Play House Square , The Old Arcade, House of Blues , all within the safe walking of a couple minutes. Trust me, better hotels and just a little bit more money are the better way to go. Just do another search, or try Airnub.Seriously, pass on the University Hotel of Cleveland.Parents, dont book this because your kid goers to college.Anyone that has family going to a hospital , dont book this because of the Heath Line.Loved my stay in Cleveland. I will return.Just wont be staying at the University Hotel.
If your going to the Agora Ballroom, this hotel is conveniently within walking distance, or stumbling if the situation arises. Its pretty inexpensive, but with that dont expect Hilton quality. There is a bar, which is a plus.
If you’re looking for cheap, that’s about all you get. Bed was gross, fitted sheet and flat sheet only, no blankets. Clearly a run down hotel, I wouldn’t be surprised if it was demolished in the next year
There was cockroachs in the bathroom, there was one on my bed. The place is so dirty and it smeeled so bad I do not recommend staying here. They dont clean under the bed or in the bathroom corners
Worst experience of my life. Really bad customer service, especially their manager, peter, was extremely rude. I wouldnt recommend anyone go there. I had to spend all night in cold, because the heat was not working, and there was no hot water in the bathroom. Rooms are also very filthy.
Worst disgusting room ive ever been in no fridge holes in wall air conditioner was covered in dirt lights didnt work every thing was sticky linen wasnt clean couldnt check in till 5:00pm .tub had black mold all over it trrible place
The hotel is great. The staff is more than friendly and do anything they can to help you. The rooms are clean and tidy. I stay there every time I go to Cleveland. Highly recommended.
This hotel is a stones throw from the Agora down on Euclid, and that was the primary selling point for us. We just needed a cheap place to crash after the show, and this suited us just fine. Pretty sure we heard gunfire in the wee hours of the morning, but thats par for the course for the area and city in general I reckon.
Its a classic Hotel of an aweosme view of downtown Cleveland on the west face of the building. The rooms arent much but a tv and a bed & shower. The bar downstairs make good drinks. Despite what sinage and website may say the pool is semi permanently closed. Location is great, across the street from Cleveland University and super close to the Cleveland Clinic. Walking distance from The Q and Progressive field... all kinds of downtown nightlife and not too far away from the flats either
This is a run down hotel where most things squeak. Interent is as good as useless (my cell phone is faster). my hotel key card never worked twice in a row it had to be reset evey. single. day.
Bed bugs.On vacation, saw a show nearby here, got a 2 bed and a rollout. I slept on the roll out.Later the next day, I begin breaking out. Thought it was hives. Nope, tons of bed bug bites. 40+? Putting a severe damper on my week.
While its not extravagant, my room was clean and they made our group there for a concert feel incredibly welcome. Was great for a big event
Ita good enough for a guys football trip. would never take my wife there. 35min walk to browns l. 25 minutes to bar area downtown.
The location was great for a concert at the Agora Theater, but the hotel itself was shabby and unwelcoming. The room was okay. The linens seemed clean, but the bathroom was only passable.
No ac the elevators didnt work no ice machine the mini fridge didnt work vomit on the floor the shower had only one temp... Extreme hot
Not a bad place for the price. No frills or if you just want a place to sleep. Some neat old buildings in the neighborhood close drive to downtown
Low prices but you get what you pay for. Hotel didnt smell great, some lights in room didnt work, accommodations quite dated, and the bed wasnt all that great. Still, it was ok for the price.
Bleach stains on the carpet outside my room, sheets were dirty, outdated rooms, bed bugs, the dining area floor was ripped up exposing bare concrete, lobby had an overwhelming weed smell.This place is not fit for humans to reside at. Its a shame that the city of Cleveland allows this place to stay open.
It was kind of gross. But you get what you pay for and good enough for a one night stay. It was within walking distance of where we needed to go which was the agora theatre.
This hotel claimed to have breakfast, but when we asked, the clerk claimed that it had been under renovation for weeks. Overall, the hotel is much worse than how it is represented on the website.
Not a place that id take a family, or anyone that cant handle sketchy places. My out of town friend booked it for us for wizard world comic con, not knowing what it was like. But if your looking to score some booger sugar Im sure someone there can hook you up.
Nice hotel for the price but I stayed there the other night and the night receptionists were very disrespectful to me. Using the f bomb and threatening to kick me out and I didnt even raise my voice to them.
Absolutely disgusting. Pulled back the sheets before we went in the room and found roaches! Deplorable conditions. Negative 20 stars. Disgusting. Staff were dirty but nice. NEVER GO THERE
Its just that ok, they need better heating system. Sharon front desk is the bomb, very accommodating to heating issues.
Needs to be renovated badly. Got in room no towels. Was told on phone that they were bring washed. Then went to front desk and was told that the owner was out at buying towels for the hotel.
It wasnt the cleanest, and it was obnoxiously loud all night.... but for the reason we were there & the location to The Agora Theater, it wasnt too awful....
Roach and mold hotel. Worst place Ive ever been in. Had to get a different hotel I just couldnt sleep in a disgusting place. Used towels, bed sheets and walls had molding wallpaper.
This hotel is the trashiest in cleveland if u like bed bugs roaches and horrible service from management and their workers stay there. They havent changed the carpet in years the wallpaper is old and there customer care is the worst ive ever seen.
Dont go and Stay cause they have Roaches and other bugs that u dont wanna take home or 2 a family crib... We got a room did a look over and seen grown and baby roaches and was outta there like a thief in the day and nite.... It was Bad... They should get in trouble 4 using pics of diff Hotel or Motel.... That was jus wrong..... I dont complain much but that pissd me off.....
Security guard had to complete check in because no staff was there that night, rooms dirty and full of cockroaches, the whole floor where we stayed smelled like cigarettes
Great price and was pleasantly surprised! Excellent food at bar, desk man very helpful, rooms not fancy but clean and comfortable.. Will go back again. :)
This hotel is very run down and out of date. All the furniture looks like it was picked up at garage sales. We checked in late at night and when we went to the elevator to go up to our room, we were approached by two prostitutes that asked if we knew where to buy drugs
Uhm... First room blood on the sheets. Moved rooms... Second room ok, no towels in the bathroom, at least they have a bar downstairs so thats that. The three is for the bar.
Room was not the cleanest, windows were filthy on the inside, but bed was clean. Was okay to just sleep there but neither one of us wanted to spend any unnecessary time in the room.
Close to downtown but not too close. Friendly service. Warm rooms but outdated beds and you can tell the hotel is worn. It was not a bad stay, you get what you pay for.
You get what you pay for. A cheap place that is old and a bit run down (OK maybe a lot run down). But free parking, WiFi and a $7 Uber ride to Progressive Field. Staff are friendly and helpful.
Wish i could give ZERO stars. Walked in the room and the bed looked like someone just rolled out of it. Literally. Not even made. Room stunk. Lobby stunk. The whole place just dirty
Pros: friendly staff; $3/person shuttle to downtown; comfy beds; allows dogs; half the price of nearby hotelsCons: Outdated; No breakfast, although advertised; no remote for the TV
Hello gentlemen of University Hotel and Suites I made a reservation with you for the following month and the review on this page says breakfast included but in the comments it says no. I clarify my doubt. PLEASE
We have been here for about a week. The staff is extremely nice. Our only complaint is we had to go four floors down to get ice.
Overpriced, amenities are clearly outdated, bathroom floor was so sticky I almost tripped on it. Wi-Fi worked for 5 minute periods max
This place is truly disgusting and Im not sure how it has not been closed down by the health inspectors. The benches in the bathrooms are black from being so dirty and the bar area has Christmas decor still up.
Location was good, Rooms were decent but management was terrible. Booked foebso many days and checked out early and manager acted like he did want to give refund for the days not stayed.
Heres the deal, the place is old and it shows. The people are nice, the location is good, and the price is right. Overall a solid choice for sports trips.
Pretty basic hotel if you just need a place to stay to sleep. Wifi was hit or miss, more miss than hit.Room lighting was OK.
Saying this is Downtown Cleveland is a stretch. Its 2 miles from everything. And its filthy. Shoes stuck to the carpet when you walk in. Holes in ceilings and walls. And bed bug corpses. Do not debate staying here
Stayed here for a night for the radiate 2019 concert, very nice for close access to the venues near by. A party hotel for those who are in the city for major shows
Total reviews rating
199 Reviews for University Hotel and Suites 2023:
Review №1
2021-10-14I booked a room here but left to stay at a different hotel after barely 15 minutes. Even though I was never refunded. The room was so dirty, and the hotel clearly does not follow the extra cleaning for COVID they claim on third-party sites. Most amenities advertised are false. Pictures of rooms on booking websites are old. Stay away.
Review №2
2019-02-12We paid for the room on line and chose this motel because it was close to the VA hospital. We booked a room with a king size bed and got a full size. Had to change rooms. Sometimes when you check in a room, it feel and smells clean, this one didn’t. We were there 3 days and 2 night, they never vacuumed the hallway, the elevators have drip marks on the walls as if someone had splashed their drink. We are not impressed and we will not be back there.
Review №3
2019-07-10This was the last hotel that had rooms available during the All-Star game, and it was easily evident why. The rooms were disgusting. There was some disgusting red substance on the shelf of the closet, the carpets were torn up, the windows were dirty, the bathrooms weren’t cleaned. Soap was left over from the last person stay, with their hairs on it. If I was there with my family, I would have left. It was just me and my friend who had tickets for the game, which were very expensive, and we had no other choice but to stay here. This place should be condemned. On our last day we spotted a roach as well. I am by no means a picky person. I enjoy camping and being outdoors and bugs do not bother me. I would have felt cleaner sleeping in an abandoned building.
Review №4
2019-04-25BED BUGS!!! First we arrived and the guy at the front desk was kinda rude. We get to our room and there is trash behind the TV the microwave was dirty. Our lights were unplugged, the window frame had mounds of dirt and a Bobby pin laying in it. But other than that, whatever, just chilled and watched TV but then we noticed blood stains on the top cover of the bed and then we see a bed bug crawling around. So we call the front desk ( different employee - much more polite) he says no problem and to come down to get another room key to a different floor. Hesitant about it, we go for it but I check the the 1st bed and I find cheetos and more filth on the frame of the bed and bed bug corpse. Needless to say we drove back home 2.5 hours away. I def dont recommend this place. I have read multiple bad reviews about this hotel. Sounds to me like they do not have housekeeping and if so they need some lessons on how to clean. Disgusted and my skin is crawling to the thought of just being there.
Review №5
2018-11-10Uh. The bedding was clean and there were no bed bugs. The hotel doesnt seem to have been updated at all since like the 70s though. Or cleaned, beyond the bedding. It was super close to the venue we were going to, but thats the only plus. The coffee maker worked with some finagling. The microwave didnt work, and we had to unplug the coffee maker to use it, because there werent enough outlets. We had to unplug the lamps behind the bed to charge out phones. The outlet was not in the best shape. The bed was squeaky and uncomfortable. It was. An experience.
Review №6
2018-03-16At one time this hotel was probably very nice. That is no longer the case. My TV would not turn off without him plugging it, I had no hot water in the evening. In the morning, it took over 5 minutes for the hot water to finally flow. The surrounding area is very dingy, at best.The room was good size, and it was quiet. However, I did have a room at the end of the hallway next to the linen supply closet.The staff was friendly.If you need some place to lay your head down for a quick evening however this may be the place for you. Thats all I was looking for.... but not next time.
Review №7
2019-06-17The picture was taken in its better days. It is very run down. Not enough electrical outlets. Had to unplug the microwave to use the coffee maker. Had to unplug the lamp to charge my phone. Outlets are very loose and plugs wont stay in. Cotton swab in corner of the bathroom was there when we entered and still there 2 days later when we left. Cleaning crew missed it 2 times!Had to reset key card everyday.
Review №8
2020-07-07Preexisting trash in can. Mold and hair in bathtub. Hair and dust on bathroom floor. Cold water doesnt work in bathroom sink, but water trickles all night long. Microwave and refrigerator have not been cleaned in some time. Nightstand drawer included two buttons, a pair of scissors, somebodys glasses, and a restaurant receipt from four months ago. I wouldnt have stayed but I checked in late and didnt want to have to find another hotel at 11pm. Slept with lights and tv on. Paid for two nights before arriving; checked out at 6 am this morning. Was advised to call at 11 am to speak with manager or front desk to make sure refund for second night was given. No answer on any of the three extensions. Finally left a message for the manager and asked to be called back to confirm refund. Still no word. Please learn from my experience!
Review №9
2019-04-22The worst hotel Ive ever stayed at. Let me start by saying we are not hotel snobs and often stay in cheap hotels, because its basically just a place to sleep. Had to go to 3 different rooms before getting one that wasnt filthy and reeked of cigarettes. The guy at the desk made it sound like he was doing me a favour by getting me another room. Then when we finally did get to the most reasonable room, the TV didnt work and the shower was clogged so you had to shower in a pool of water.The hotel is beat and run down, that in itself isnt a problem though. If they just made sure the rooms actually got cleaned between guests and most things actually worked, everything else could be overlooked.
Review №10
2018-10-16It is definitly dated. My room was clean bed was comfortable. They have a weekly rate and it is close to everything downtown has to offer. The has drinks and food I would stay here again. Compared to rest of downtown hotel rates this one cant be beat. I checked