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Comments (199)
I can’t say enough good things about Rebecca from labor and delivery. She helped us deliver our baby. We will follow her wherever she goes for the rest of our children. Absolutely incredible person. 2 thumbs up! Thanks for a memorable experience.
Worst experience ever! I was here for 8 hours for not one person to ask me if j needed anything to drink, or for or a blanket. I am leaving against dr wishes because I would rather go anywhere else but to stay over night. I told them to discharge me and here I am still waiting a hr n half later
I just wanted to say after going to lake west two days in a row and not even getting look at by a doctor and spending 9 hrs in the lobby I took Terrie to tri point and the staff there was so much better at taking care of her she was unable to breathe and the staff did everything that they could to resolve her breathing problems. The staff communicated great with each other and I cant thank them enough for the care an service they provided Terri with. Thank you all for doing so well of a job.
My mom went there by ambulance today for being very I’ll per her Doctors orders and they had no beds so put her in a chair and sat her in hallway. BP was 222/70 and she’s already had a few strokes. 6 hours later and many complaints from my brother she is still sitting there with 3 people ahead of her many with just Covid tests. We are very angry. How dare they treat non emergency patients over an emergency patient who came in by ambulance and make her wait 6 plus hours. Ambulance patients deserve priority. How dare you treat patients like this. Horrible service.We still are waiting and have no idea what’s wrong with her. She could have Covid, and ileus, could be dying as she feels like. Hasn’t ate in a few days and she’s dehydrated. Multiple issues came by 911 and they make her wait. This is not medical treatment. Your hospital is horrible and needs to be overhauled. I am a nurse and I would never run a facility this way. Very very poor care.
I dont even want to give one star. This place is ridiculous. Been sitting here for 5 hours in the waiting room for surgery and there is nobody here. Its not even busy. I understand why everyone you talk to says do not go there. Go to any other hospital under the sun. I am honestly considering leaving here and going somewhere anywhere else. In being so bored the staff stands around and talks instead of seeing patients. This poor Amish lady looks like her leg is broken in half and they have not even looked at her. Talking is more important. Now been sitting in waiting room for 7 hours. Yes her foot is broke bad. They handed her husband sizzors to cut her boot off because its so swollen he cant get it off and she needs relief. Here have some sizzors. Back to talking. Go all of tripoint staff. You are real winners.
So I have been thinking about a visit to the ER at TriPoint we had to make on Friday. Long story short, mom was in extreme pain, nausea etc. once checked in, we were told there were no rooms available. They proceeded to wheel my mother (84) out into the emergency room waiting area. Needless to say I was shocked. I started questioning this as my mother was vomiting and still in extreme pain. After being told they didn’t like my attitude they moved her to a side room.. A short time later she needed to use the restroom so I went down the hall to find a nurse. Lo and behold there were at least three empty beds. When I questioned this I was told well yeah there are empty beds it’s really that were short staffed. But people get upset when they’re told this. Seriously folks. Very frustrating when you’re trying to get your elderly parent taken care of.
Arrived 11/7/21 at 1945 hours for a hernia that wouldnt go back in. The intake person stated they werent busy, so we anticipated a quick turnaround. I was so wrong.There was a young lady and child in the waiting room waiting to be seen. Triage was conducted and we were directed back into the waiting room. Others arrived and went through the same process.At midnight, 11/8/21, the young lady and child left without being seen. Three others (2 ladies and another child) left at 1am without being seen.After asking numerous times what our status was, the paramedic called back and states they were doing an admit, then would clean the room and we would go back to see the doctor. I said now that everyone has left, we are on top of the list....yeah right.At 0200 hours, we were finally escorted back to a room. The doctor came in. He never introduced himself. He asked a few questions then manipulated my husbands hernia back in place. When we inquired about having an ultrasound done to see how bad the hernia is, the doctor said he could order one but that would prolong our stay. Wed already been here 6 1/2 hours, so we declined the tests.Its now 0230 hours and were waiting for discharge paperwork. The RN came in and started the process, then someone said something to him in his ear piece. He abruptly stopped the discharge process and left the room. He finally returned at 0250am to complete the process. We left the ER at 0300 hours.We will do a follow-up at UH Geauga.If we could rate TriPoint less than 1 star, we would.We understand everyone is short staffed, but keeping the patient informed as they wait would be a big help. Being told to have a seat in the waiting room for 6 hours with no answers is ridiculous.Apparently, the reviews are so bad that they dont even provide review cards anymore.
Even though, i was going in for some medical stuff, the Tri point staff made it a good experience, all the way from their front receptionist, Tina, to their great nursing staff, Sonya and Deanna, and a few others i cant remember their names. Most of all a big shout to Dr. Teeter and Dr. Pritchard!Thanks for your excellent care!Mike Tanker
Was there last night and sat for 6 hrs and hadnt even gotten checked in. Im NEVER goin back. I sat through 2 shifts of employees most of which kept comin from the back multiple times doin nothingm My daughter was obviously hurt and its seemed that the people that came in after me were bein treated first. I have never had an experience like this. I left the ER with my hurt 7yr old hopefully she doesnt lose any limbs. But trust and believe i will never be comin back. Id rather take my chances
Been waiting in the lobby for 5 hours on a return visit for a broken bolt in my back fusion. In pain and not happy by a long shot.
Disgusting heartless people In billing. They should truly be ashamed Diane. Great job calling my daughter a day after her topic pregnancy surgery. To tell her you can’t help her until she pays her 1000 dollars. You are disgusting. She just went though a traumatic procedure. You could of sent a bill In The mail. Heartless human. Maybe you should have asked her how she was feeling. Thanks for that 😡
Such a long wait!!! Everything takes forever to get done. No mobile equipment so you have to wait go an get scanned. An the doctors dont do the scan so they dont tell you anything. This whole visit i was clueless on what has been going on. I suggest going to Cleveland clinic where they have better equipment. Staff has been nice. But they take forever. I have now been here all day for only 2 scans an some blood work. Hospitals are suppose to be leading in medical profession this one seems to be trailing an getting all the hand me downs. Would not come here. Also they deleted all there negative reviews. So who knows if this reviewe will stay.
I’m hoping that with UH taking over the care will improve. I’ve already informed my family that I DO NOT want to be admitted to this hospital. I would rather bleed out on the way to Geauga Hospital than go here. I’m surprised that there is even 1 positive review. A few weeks ago, I took my grandson here for a dog bite. BIG MISTAKE. The girl at the desk in the ER obviously felt she had better things to do. We waited for almost an hour to be triaged. There wasn’t anyone else waiting but us. We waited another half hour to be put in a room and another 45 minutes to see a doctor. We were told the nurse would be in with our discharge in a few minutes. After another hour, I went looking for this nurse. We were there for over four hours. If I had any other choice, I would have went somewhere else. Don’t even get me started on my care several years ago. This place is awful.
When my husband had stage 4 lung cancer they didnt even tell him when he was discharged from the hospital that he had cancer but yet the Dr on call called him on his cellphone to tell him he had cancer, this hospital is a joke
Came to the ER with a laceration on my finger. The staff was very nice, but….it took them about 4 hrs to give me four stitches. I was told to leave them in for a week but how can I do that when 3 of the four came untied and fell out in two days? Now I have to be extra cautious not to split it back open! Very unhappy!
Worst hospital I have ever seen! Because of them I lost my beautiful father. Last week he was rushed to tri point due to him collapsing and being unable to get up. He was very shakey so we called the ambulance. He had quadruple bi pass surgery on his heart 5 years ago. He has copd he also had an infection on his ankle due to getting scratched by a chicken. He was 75 years old with several medical issues. Prior to going to the hospital he already appeared to be very weak and pale. He wasnt eating and the night before he took a home kit and tested positive for covid. So the hospital ran test his blood enzymes were high which could possibly indicate a heart attack he also tested positive for covid there too. While being there my dad could hardly talk or walk. He was very weak the doctors didnt even seem to be concerned about his heart. After admitting him they thought it was a good idea to release him the following evening. Idk who approved that he could hardly talk or walk so when I found out they allowed him to leave I was shocked and very concerned. Not even 14 hours later he was complaining about his chest burning we called the ambulance about 15 min later he collapsed stopped breathing and his heart stopped. Rushed him to the e.r got his heart beating again was about to go see him until it finally had stopped permanently. We requested an autopsy but the hospital denied the request because he wasnt admitted while he died. Which he NEVER SHOULD HAVE LEFT! THE DOCTORS COULDNT EVEN GIVE US ANY ANSWERS OR LOGICAL REASONS ON LETTING HIM LEAVE. THEY FAILED MY DAD AND BY THERE NEGLIGENCE HE DIED. IF HE HAD NEVER LEFT WHICH ANY PERSON WOULD HAVE THOUGHT IT WAS CRAZYBTOBLET SOMEONE IN THAT CONDITIOM LEAVE BUT THAT COULD HAVE BEEN PREVENTED AND HE MAY STILL BE WITH US. HE WAS A BEAUTIFUL MAN. TRI POIN SHOULD BE HELD ACCOUNTABLE FOR THE DEATH OF MY DAD. THEY DIDNT GIVE MY DAD THE PROPER CARE OR ASSESSMENT I TOLD MY MOM IF HE LEAVES JE IS GOING TO DIE AND THATS WHAT HAPPENED.
Phlebotomist at Tri-Point (Bernie) used wrong tubes (medical negligence) for our Autistic child...probably time to go work in fast food before you really hurt someone
Went here after a accident, after waiting 8hrs I was told I was badly bruised in my rib area. They discharged me in extreme pain could not walk. Went to a different hospital to find out I have 9 broken ribs and a fractured spine from my l1-l5 how do you miss all of the injuries I had. Then they have the nerve to send you a bill. I could have died from my injuries.
Worst experience ever. Took my dad in cause he was peeing blood for two weeks and in serious pain and made to wait over 5 hours while being ignored. Eventually just took him out and to a place where employees care about their patients. Masks worn incorrectly if at all. Rude front desk people. Ask a question or for help and completely get ignored. My dad could of died waiting in there. Absolutely incompetent and rude staff. Will be reporting this to the highest level
Been here in the waiting room for over 12 hours and the most I’ve been told is “we can’t really say how long the wait will be” and now we are about to leave without ever being treated. With just us an another person in the waiting room too. Thankfully we are in from out of town so never have to deal with this again but I truly feel for the community that has no where else to go..
It is honestly so upsetting that I have to explain why I rated them 1/5 stars. My grandma recently passed Thursday (12/09/2021) and two of the front desk nurses laughed at us as we mourned. My family and I asked them to please take it somewhere else as we try to mourn.
Wort hospital I’ve ever been too. Sat there for 6 hrs in complete and utter pain. The one girl at the desk kept looking over at me yet couldn’t seem to get me room. I was there to get fluids and something for pain. The girls up front were carrying away in conversation. Also I am COVID positive and they put me in the vending room where everyone and their brother comes to get snacks. Honestly that is the stupidest thing I’ve heard of. If you were going to keep me in there at least make it an effort to not keep me in there long.
I have not only had both of my children at this hospital but have had surgery here as well. At each and every stay, I have been met with professional and knowledgeable staff who not only put my mind at ease but my families as well. The nurses and doctors cared for me in a kind, caring and professional manner. The facility was beautifully kept and my post op care was amazing as well. Each time I have been to the hospital, someone has followed up with me after returning home. Both of my children also received phenomenal care while they were in the nursery as well. My second birth came with some complications and my nurses, doctor and the team from the cardiac department were on top of everything. My son bounced right back and was back in my arms in no time. With both birthing experiences, the medical team made sure the everything went as smooth as possible and that I was as comfortable as possible. With my surgery, I had such a smooth transition and was able to walk out of the hospital with confidence in my doctor and his skills knowing that soon I would be feeling back to myself. Always keep in mind, there is more to a bad review then meets the eye. Hospitals, just like many other places right now are understaffed and the staff works many long days. They too, keep seeing budget cuts which puts a strain on many departments at these facilities. Everyone is doing the best that they can. Keep up the great work TriPoint!
My mother’s doctor told her earlier to come to Tripoint to be admitted. She is on dialysis and has a very low red blood cell count. She needs admitted for emergency dialysis and a blood transfusion. We are currently at five hours in the ER waiting room. We have not been taken back. She needs to go through ER to then get admitted. By far the worst hospital experience we’ve had and we’ve been in our share of hospitals.
Your ER staff (Renee) needs to properly learn how to not rudely communicate with people who call the ER. Strongly suggest going back to the basics of training on how to answer a phone and speak with possibly future clients.
Well, I dont like to complain but parking was horrible, and there was a long wait to be admitted for a lab test. Other than that, the staff was very personable and friendly.
I have never seen such a disorganized, unethical hospital in my life. The treatment my father received was a joke. His main issues were ignored, we (my mother and i) were belittled, mocked, and flat out told we were over reacting. His doctor is the one who recommended he go there and not 1 time did they talk to anyone (we have guardianship so they should be talking to us). Phone calls were ignored, doctors didnt call back, tests werent run. My dad could have gotten better care from a back alley doctor.
All negative reviews get deleted but i will tell my story so no one else suffers the way my family is. my mother woke up in the middle of the night and called 911 and this death hospital promised to call us and tell us mom was there. they did not, my poor 86 year old mother layed in a dirty room and forgotten for 12 hours before they found her and called us. she was having severe stomach pain and during that entire 12 hours she never saw a doctor or nurse and when we got there the call button was still in her hand and no one had answered it. my mother was crying hystically and begging us to get her out of there.my brother who is an attorney went to the desk and started yelling and this nurse was to busy playing on her phone and just ignored him. he asked to speak to a supervisor and that was ignored and then denied. it was unbelieveable the uncarrying attitude the staff has. even after my brother told them what happened to our mother the nurse just smiled and went back to her phone.we are beyond angry and disgusted at this awful place. we bundled up my mother and carried her out of there. other patients heard what happened and walked out too. we took mom to another hospital and called her doctor and she is now getting good care and will be home soon.this is not the end, we have started legal action. no one should ever be treated like this no matter what their age or insurance. my mother could have died in that dirty room and the er staff wouldnt have known. because none of the staff was wearing a mask and there was no sanitizing going on my mother is being tested for covid after we told them about the conditions at this hospital and what they did to my mother.please dont go to this awful place and never let this happen to you or your loved one. this wasnt neglect it was criminal.
3 (199 comments)
Review №1
2022-02-01If I could leave zero stars, I would. My mother passed away in their ICU from Covid-19. The lack of compassion was appalling. From political statements about her not being vaccinated to receiving calls saying “look, she’s gonna die. You can travel here if you want or not, it’s your choice, but you can only enter the hospital if you decide to end care. You can’t see her otherwise.” We would get one call saying “it was a good night” and a call a few minutes later saying “she had a terrible night”. If you or your loved one have the virus, please do not go to this hospital.
Review №2
2022-07-14Only giving two stars because their labor and delivery unit was wonderful. However, the ER was terrible. I rarely write reviews, but we were in a car accident and my 5 month old daughter was brought here and they were not thorough at all. They didn’t take her out of her car seat to check her - they only checked her vitals and then asked if she seemed normal (didn’t give me any signs to look out for or explain what would be abnormal). The doctor was there for a maximum of 2 minutes and used his phone’s flashlight to check her eyes, which I would think at an ER you should have better equipment, but I digress. Made me feel as if I was overreacting for bringing her there to get checked out, but I would think any parent would do the same in that situation. The comment about me obviously being a first time mom was unnecessary. Also, when I brought up that my arm was hurting I was told to just take Ibuprofen and they didn’t even check it out or anything. Definitely hope I’m never forced to go there again.
Review №3
2022-05-16This hospital is a joke its almost as bad as Lake West if not worse. They have no sense of urgency here came in with my fiance who is pregnant having terrible pelvic pains. She couldnt stand or anything the pain was so bad. Waited over 6 hrs to just get a ultra sound just to be sent right back out to the waiting room. My fiance was having a miscarriage and this hospital didnt care one bit. Didnt make her a priority or anything. Literally one of the worst hospitals ever. Never again will we use this hospital. Id give this hospital zero stars if I could.
Review №4
2021-12-28The worst experience we have ever had. The lack of compassion and communication was noted. My family member came in for a Fall. She fell there and we received no communication about her fall, tests, transfer to inpatient and her discharge. My husband and I never spoke to one doctor once she was transferred into inpatient. We had to call in for any information, which was little to nothing. We were not given the opportunity to ask questions. We were her medical power of attorney and she was confused. We were unable to advocate for her because of their indifference towards our family member. She died days later. I called and filed a formal complaint but I am still waiting on a response. I understand they are short staffed but the lack of communication especially because our family member was confused and could not advocate for herself is not okay. They robbed us of legal right to advocate for her health and safety. My advice, stay away from this place.
Review №5
2022-06-12I wish a zero star was offered. This hospital lacks people skills and lacked compassionate. I visited this hospital last weekend. I waited nearly 4 hours to be seen, while the waiting room was empty! Oh occasionally someone came in and they were more urgent. Really? I was there for possible covid or the flu. Thru said they were going to test me. Guess spreading it wasnt so urgent! I did have a fever is 100.4 and it was climbing. They said that ambulances was a priority. Really? Didnt see any, didnt hear any sirens. When I finally asked them to forward the chest x-ray to Cleveland clinic, because i was leaving. Receptionist said she check on things, but never left her chair or said a word to staff. They were cold to me, but Im assuming because of me complaining, but I was polite, not yelling, just pleading to help me.Finally, they saw me, and when my son came to pick me up, he said there were a bunch of staff hanging out in the back, as he came in.Heck a few years ago, they diagnosis my 24 year old daughter with the MUMPS!! She couldnt swallow. She literally was spitting in a container They said itll have to run the course, TYLENOL was all they recommended. Next day, my daughter and I went to the Cleveland clinic, they gave her an anti-inflammatory in an IV, and pain left in less than 5 minutes. It was an infection, not the mumps. She cried, I cant believe that was all it took. Dont you need to report mumps to the CDC? No paperwork was filed out. No x-ray to diagnosis mumps, which we learned.I didnt think much of Tripoint before. Interesting, seems like nothing has changed.
Review №6
2022-05-01There is a reason why the locals in the area that have lived in the area for a long time call this place, Diepoint. It is where everyone goes to die and thats it. They were negligent when my husbands mother died at their facility in 2016 by not taking her seriously when having a heart attack. It takes the doctors and nurses forever for you to be seen for even the simplest of things. Hopefully now that UH, is running things instead of Lake Hospitals System, Things will actually be done the right way the first time and doctors will be held accountable. I hope that is the case but it isnt very likely until the kinks are worked out and UH decides to fire the bad eggs that make this place rotten.
Review №7
2022-03-14This doesnt even deserve 1 star. Why is the wait time 24 hours, they said they were short staffed but this place has always been lazy and uncaring. They dont even have a real doctor there. The whole place is run by under trained giggling phycian assistants who have no idea what there doing. I was sick and I knew I couldnt wait 24 hours apparently because I have Medicaid. The worse thing was being in that waiting room that was so crowded people were bleeding all over and having chest pain.I watched a man die of a heart attack and the only thing the staff did was say dam, another one. His wife had been going to the desk begging them to help her husband but they kept telling her to sit back down. It was the worst thing I have ever seen. The staff was so uncaring many of us just walked out. I will never go back there. They are letting people die. While I was leaving I saw the nurses laughing while they were taking the mans body out of the waiting room. Avoid this place if you value your life.
Review №8
2022-05-17This is the worst hospital in the world. 5 different ppl hung up on me. They are rude and very unprofessional. A bunch of clueless people working in this crazy place. These ppl dont even deserve a star but so I could tell about the craziness ppl has been in the waiting room since 2:00 pm and was still sitting in the lobby when my sister left at 11:00pm. My sister was in this place (lobbyy) from 4:30 - 11:00 . Your better off going to a minute clinic. BEWARE
Review №9
2022-06-19I was very pleased with the level of care my father received. Staff is excellent: very responsive, caring, and efficient. The facility is clean and modern.
Review №10
2022-01-01Worst hospital to have a child in. Nurses change every half an hour. They had male nurses in labor and delivery. There is no nursery for kids. Baby was fussing non stop and their medical opinion was she is a fussy baby. Covid policies are constantly changing literally every hour. Food is disgusting. Nurses were rude and inconsiderate. Zero communication from an ever rotating set of doctors. Apparently everyone is on call. It’s ridiculous.