Online care
Yes
University Hospitals TriPoint Medical Center in Painesville
Categories
Location on the map
Painesville, Lake County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Phone: +1 440-375-8100
Site: http://www.lakehealth.org/Locati...
Site: http://www.lakehealth.org/Locati...
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Comments (199)
I can’t say enough good things about Rebecca from labor and delivery. She helped us deliver our baby. We will follow her wherever she goes for the rest of our children. Absolutely incredible person. 2 thumbs up! Thanks for a memorable experience.
Worst experience ever! I was here for 8 hours for not one person to ask me if j needed anything to drink, or for or a blanket. I am leaving against dr wishes because I would rather go anywhere else but to stay over night. I told them to discharge me and here I am still waiting a hr n half later
I just wanted to say after going to lake west two days in a row and not even getting look at by a doctor and spending 9 hrs in the lobby I took Terrie to tri point and the staff there was so much better at taking care of her she was unable to breathe and the staff did everything that they could to resolve her breathing problems. The staff communicated great with each other and I cant thank them enough for the care an service they provided Terri with. Thank you all for doing so well of a job.
My mom went there by ambulance today for being very I’ll per her Doctors orders and they had no beds so put her in a chair and sat her in hallway. BP was 222/70 and she’s already had a few strokes. 6 hours later and many complaints from my brother she is still sitting there with 3 people ahead of her many with just Covid tests. We are very angry. How dare they treat non emergency patients over an emergency patient who came in by ambulance and make her wait 6 plus hours. Ambulance patients deserve priority. How dare you treat patients like this. Horrible service.We still are waiting and have no idea what’s wrong with her. She could have Covid, and ileus, could be dying as she feels like. Hasn’t ate in a few days and she’s dehydrated. Multiple issues came by 911 and they make her wait. This is not medical treatment. Your hospital is horrible and needs to be overhauled. I am a nurse and I would never run a facility this way. Very very poor care.
I dont even want to give one star. This place is ridiculous. Been sitting here for 5 hours in the waiting room for surgery and there is nobody here. Its not even busy. I understand why everyone you talk to says do not go there. Go to any other hospital under the sun. I am honestly considering leaving here and going somewhere anywhere else. In being so bored the staff stands around and talks instead of seeing patients. This poor Amish lady looks like her leg is broken in half and they have not even looked at her. Talking is more important. Now been sitting in waiting room for 7 hours. Yes her foot is broke bad. They handed her husband sizzors to cut her boot off because its so swollen he cant get it off and she needs relief. Here have some sizzors. Back to talking. Go all of tripoint staff. You are real winners.
So I have been thinking about a visit to the ER at TriPoint we had to make on Friday. Long story short, mom was in extreme pain, nausea etc. once checked in, we were told there were no rooms available. They proceeded to wheel my mother (84) out into the emergency room waiting area. Needless to say I was shocked. I started questioning this as my mother was vomiting and still in extreme pain. After being told they didn’t like my attitude they moved her to a side room.. A short time later she needed to use the restroom so I went down the hall to find a nurse. Lo and behold there were at least three empty beds. When I questioned this I was told well yeah there are empty beds it’s really that were short staffed. But people get upset when they’re told this. Seriously folks. Very frustrating when you’re trying to get your elderly parent taken care of.
Arrived 11/7/21 at 1945 hours for a hernia that wouldnt go back in. The intake person stated they werent busy, so we anticipated a quick turnaround. I was so wrong.There was a young lady and child in the waiting room waiting to be seen. Triage was conducted and we were directed back into the waiting room. Others arrived and went through the same process.At midnight, 11/8/21, the young lady and child left without being seen. Three others (2 ladies and another child) left at 1am without being seen.After asking numerous times what our status was, the paramedic called back and states they were doing an admit, then would clean the room and we would go back to see the doctor. I said now that everyone has left, we are on top of the list....yeah right.At 0200 hours, we were finally escorted back to a room. The doctor came in. He never introduced himself. He asked a few questions then manipulated my husbands hernia back in place. When we inquired about having an ultrasound done to see how bad the hernia is, the doctor said he could order one but that would prolong our stay. Wed already been here 6 1/2 hours, so we declined the tests.Its now 0230 hours and were waiting for discharge paperwork. The RN came in and started the process, then someone said something to him in his ear piece. He abruptly stopped the discharge process and left the room. He finally returned at 0250am to complete the process. We left the ER at 0300 hours.We will do a follow-up at UH Geauga.If we could rate TriPoint less than 1 star, we would.We understand everyone is short staffed, but keeping the patient informed as they wait would be a big help. Being told to have a seat in the waiting room for 6 hours with no answers is ridiculous.Apparently, the reviews are so bad that they dont even provide review cards anymore.
Even though, i was going in for some medical stuff, the Tri point staff made it a good experience, all the way from their front receptionist, Tina, to their great nursing staff, Sonya and Deanna, and a few others i cant remember their names. Most of all a big shout to Dr. Teeter and Dr. Pritchard!Thanks for your excellent care!Mike Tanker
Was there last night and sat for 6 hrs and hadnt even gotten checked in. Im NEVER goin back. I sat through 2 shifts of employees most of which kept comin from the back multiple times doin nothingm My daughter was obviously hurt and its seemed that the people that came in after me were bein treated first. I have never had an experience like this. I left the ER with my hurt 7yr old hopefully she doesnt lose any limbs. But trust and believe i will never be comin back. Id rather take my chances
Been waiting in the lobby for 5 hours on a return visit for a broken bolt in my back fusion. In pain and not happy by a long shot.
Disgusting heartless people In billing. They should truly be ashamed Diane. Great job calling my daughter a day after her topic pregnancy surgery. To tell her you can’t help her until she pays her 1000 dollars. You are disgusting. She just went though a traumatic procedure. You could of sent a bill In The mail. Heartless human. Maybe you should have asked her how she was feeling. Thanks for that 😡
Such a long wait!!! Everything takes forever to get done. No mobile equipment so you have to wait go an get scanned. An the doctors dont do the scan so they dont tell you anything. This whole visit i was clueless on what has been going on. I suggest going to Cleveland clinic where they have better equipment. Staff has been nice. But they take forever. I have now been here all day for only 2 scans an some blood work. Hospitals are suppose to be leading in medical profession this one seems to be trailing an getting all the hand me downs. Would not come here. Also they deleted all there negative reviews. So who knows if this reviewe will stay.
I’m hoping that with UH taking over the care will improve. I’ve already informed my family that I DO NOT want to be admitted to this hospital. I would rather bleed out on the way to Geauga Hospital than go here. I’m surprised that there is even 1 positive review. A few weeks ago, I took my grandson here for a dog bite. BIG MISTAKE. The girl at the desk in the ER obviously felt she had better things to do. We waited for almost an hour to be triaged. There wasn’t anyone else waiting but us. We waited another half hour to be put in a room and another 45 minutes to see a doctor. We were told the nurse would be in with our discharge in a few minutes. After another hour, I went looking for this nurse. We were there for over four hours. If I had any other choice, I would have went somewhere else. Don’t even get me started on my care several years ago. This place is awful.
When my husband had stage 4 lung cancer they didnt even tell him when he was discharged from the hospital that he had cancer but yet the Dr on call called him on his cellphone to tell him he had cancer, this hospital is a joke
Came to the ER with a laceration on my finger. The staff was very nice, but….it took them about 4 hrs to give me four stitches. I was told to leave them in for a week but how can I do that when 3 of the four came untied and fell out in two days? Now I have to be extra cautious not to split it back open! Very unhappy!
Worst hospital I have ever seen! Because of them I lost my beautiful father. Last week he was rushed to tri point due to him collapsing and being unable to get up. He was very shakey so we called the ambulance. He had quadruple bi pass surgery on his heart 5 years ago. He has copd he also had an infection on his ankle due to getting scratched by a chicken. He was 75 years old with several medical issues. Prior to going to the hospital he already appeared to be very weak and pale. He wasnt eating and the night before he took a home kit and tested positive for covid. So the hospital ran test his blood enzymes were high which could possibly indicate a heart attack he also tested positive for covid there too. While being there my dad could hardly talk or walk. He was very weak the doctors didnt even seem to be concerned about his heart. After admitting him they thought it was a good idea to release him the following evening. Idk who approved that he could hardly talk or walk so when I found out they allowed him to leave I was shocked and very concerned. Not even 14 hours later he was complaining about his chest burning we called the ambulance about 15 min later he collapsed stopped breathing and his heart stopped. Rushed him to the e.r got his heart beating again was about to go see him until it finally had stopped permanently. We requested an autopsy but the hospital denied the request because he wasnt admitted while he died. Which he NEVER SHOULD HAVE LEFT! THE DOCTORS COULDNT EVEN GIVE US ANY ANSWERS OR LOGICAL REASONS ON LETTING HIM LEAVE. THEY FAILED MY DAD AND BY THERE NEGLIGENCE HE DIED. IF HE HAD NEVER LEFT WHICH ANY PERSON WOULD HAVE THOUGHT IT WAS CRAZYBTOBLET SOMEONE IN THAT CONDITIOM LEAVE BUT THAT COULD HAVE BEEN PREVENTED AND HE MAY STILL BE WITH US. HE WAS A BEAUTIFUL MAN. TRI POIN SHOULD BE HELD ACCOUNTABLE FOR THE DEATH OF MY DAD. THEY DIDNT GIVE MY DAD THE PROPER CARE OR ASSESSMENT I TOLD MY MOM IF HE LEAVES JE IS GOING TO DIE AND THATS WHAT HAPPENED.
Phlebotomist at Tri-Point (Bernie) used wrong tubes (medical negligence) for our Autistic child...probably time to go work in fast food before you really hurt someone
Went here after a accident, after waiting 8hrs I was told I was badly bruised in my rib area. They discharged me in extreme pain could not walk. Went to a different hospital to find out I have 9 broken ribs and a fractured spine from my l1-l5 how do you miss all of the injuries I had. Then they have the nerve to send you a bill. I could have died from my injuries.
Worst experience ever. Took my dad in cause he was peeing blood for two weeks and in serious pain and made to wait over 5 hours while being ignored. Eventually just took him out and to a place where employees care about their patients. Masks worn incorrectly if at all. Rude front desk people. Ask a question or for help and completely get ignored. My dad could of died waiting in there. Absolutely incompetent and rude staff. Will be reporting this to the highest level
Been here in the waiting room for over 12 hours and the most I’ve been told is “we can’t really say how long the wait will be” and now we are about to leave without ever being treated. With just us an another person in the waiting room too. Thankfully we are in from out of town so never have to deal with this again but I truly feel for the community that has no where else to go..
It is honestly so upsetting that I have to explain why I rated them 1/5 stars. My grandma recently passed Thursday (12/09/2021) and two of the front desk nurses laughed at us as we mourned. My family and I asked them to please take it somewhere else as we try to mourn.
Wort hospital I’ve ever been too. Sat there for 6 hrs in complete and utter pain. The one girl at the desk kept looking over at me yet couldn’t seem to get me room. I was there to get fluids and something for pain. The girls up front were carrying away in conversation. Also I am COVID positive and they put me in the vending room where everyone and their brother comes to get snacks. Honestly that is the stupidest thing I’ve heard of. If you were going to keep me in there at least make it an effort to not keep me in there long.
I have not only had both of my children at this hospital but have had surgery here as well. At each and every stay, I have been met with professional and knowledgeable staff who not only put my mind at ease but my families as well. The nurses and doctors cared for me in a kind, caring and professional manner. The facility was beautifully kept and my post op care was amazing as well. Each time I have been to the hospital, someone has followed up with me after returning home. Both of my children also received phenomenal care while they were in the nursery as well. My second birth came with some complications and my nurses, doctor and the team from the cardiac department were on top of everything. My son bounced right back and was back in my arms in no time. With both birthing experiences, the medical team made sure the everything went as smooth as possible and that I was as comfortable as possible. With my surgery, I had such a smooth transition and was able to walk out of the hospital with confidence in my doctor and his skills knowing that soon I would be feeling back to myself. Always keep in mind, there is more to a bad review then meets the eye. Hospitals, just like many other places right now are understaffed and the staff works many long days. They too, keep seeing budget cuts which puts a strain on many departments at these facilities. Everyone is doing the best that they can. Keep up the great work TriPoint!
My mother’s doctor told her earlier to come to Tripoint to be admitted. She is on dialysis and has a very low red blood cell count. She needs admitted for emergency dialysis and a blood transfusion. We are currently at five hours in the ER waiting room. We have not been taken back. She needs to go through ER to then get admitted. By far the worst hospital experience we’ve had and we’ve been in our share of hospitals.
Your ER staff (Renee) needs to properly learn how to not rudely communicate with people who call the ER. Strongly suggest going back to the basics of training on how to answer a phone and speak with possibly future clients.
Well, I dont like to complain but parking was horrible, and there was a long wait to be admitted for a lab test. Other than that, the staff was very personable and friendly.
I have never seen such a disorganized, unethical hospital in my life. The treatment my father received was a joke. His main issues were ignored, we (my mother and i) were belittled, mocked, and flat out told we were over reacting. His doctor is the one who recommended he go there and not 1 time did they talk to anyone (we have guardianship so they should be talking to us). Phone calls were ignored, doctors didnt call back, tests werent run. My dad could have gotten better care from a back alley doctor.
All negative reviews get deleted but i will tell my story so no one else suffers the way my family is. my mother woke up in the middle of the night and called 911 and this death hospital promised to call us and tell us mom was there. they did not, my poor 86 year old mother layed in a dirty room and forgotten for 12 hours before they found her and called us. she was having severe stomach pain and during that entire 12 hours she never saw a doctor or nurse and when we got there the call button was still in her hand and no one had answered it. my mother was crying hystically and begging us to get her out of there.my brother who is an attorney went to the desk and started yelling and this nurse was to busy playing on her phone and just ignored him. he asked to speak to a supervisor and that was ignored and then denied. it was unbelieveable the uncarrying attitude the staff has. even after my brother told them what happened to our mother the nurse just smiled and went back to her phone.we are beyond angry and disgusted at this awful place. we bundled up my mother and carried her out of there. other patients heard what happened and walked out too. we took mom to another hospital and called her doctor and she is now getting good care and will be home soon.this is not the end, we have started legal action. no one should ever be treated like this no matter what their age or insurance. my mother could have died in that dirty room and the er staff wouldnt have known. because none of the staff was wearing a mask and there was no sanitizing going on my mother is being tested for covid after we told them about the conditions at this hospital and what they did to my mother.please dont go to this awful place and never let this happen to you or your loved one. this wasnt neglect it was criminal.
From beginning to end my experience with you guys was wonderful. I had a hernia repair with Dr. Bodzin. His student was so pleasant as well. The nurses, the anesthesiologist, the transporters, EVERYONE I came in contact with was a joy. You guys made me so comfortable and less nervous, and as I was discharged. Thank you so much. Keep up the great work ❤️
I had a mammogram done at TriPoint which required another mammography visit and ultrasound. Everyone I dealt with was wonderful, supportive, friendly, and helpful. I especially appreciated being able to do the second mammogram with the ultrasound directly after and was given my results within minutes. It made a worrisome situation as quick and simple as possible. If youve ever been in a situation like that, you know anything that can be done to reduce your worry time is a blessing. I certainly would recommend TriPoint.
How is this place still hurting people? I went in to the er yesterday for terrible dental pain. Apparently covid precautions mean nothing because the staff wasnt even wearing their mask right, some werent even wearing one. No sanitizing. The female physicians assistant had an uncaring attitude and the Male nurse was rude and nasty. After waiting forever not seeing anyone I was handed a prescription for the wrong antibiotic and nothing for the pain. My dentist said I should have been admitted and I should have been given a mouth rinse for pain. No instructions. They could have cared less. Today Im in terrible pain and theres no point in going back there.I have no doubt the reason I wasnt admitted was because of Medicaid. And thats why they were looking down their noses at me. Because of covid its impossible to find a decent dentist so this is the only option. And why dont they have a dentist on call? The good hospitals are doing it. This is a horrible way to treat people in pain. I will be reporting this and getting a lawyer. If more people sued this dump theyd be forced to give better care or shut down.
My visit at TriPoint Medical Center was very good. I felt everyone who works there took great care of me and my 2 scheduled procedures.The women in each department from start to finish were wonderful.
I went to get a mammogram yesterday and I was treated by two lovely ladies. The procedure is necessary but nobody really wants to do it. The were fast and efficient and I was out of there in less than an hour. Very nice and I will definitely go back again.
I do not understand how a hospital can be so inept. Its baffling.My son went in with head trauma due to a ATV accident. They did not even order a CT scan. We had to request one.Then my wife noticed his nose didnt look right. Asked them to reevaluate and then found out he broke his nose and facial fractures.Head trauma, I would think, would require more than 5 hours of monitoring.We were discharged, and on leaving a nurse whispered to my wife to take my son elsewhere for another opinion and monitoring.
I would not recommend this hospital to anyone. Common to have over 8 hour wait time, and poor customer services. Much of the staff was not busy, but looking at their phones or conversing with each other. I will personally never go there again.
Had my annual 3D mammogram last night! Tech was great, explained and answered questions. Always a very good experience with staff when they were done at Madison location, Tripoint just as good. Was very surprised to get such a late appointment—6:40pm—but pleased to find more “real people” hours! How many can afford to take off work, especially now! I’ve always believed healthcare and other customer based services should accommodate the working class. Let’s hope the trend continues and evolves. Facilities shouldn’t sit empty because there’s no one to operate them. Retail businesses stay open late, why not everyone else?! Thanks Tripoint for a great experience.
Excellent experience from start to finish. From my master surgeon to each and every person with whom I had contact on my day of surgery as well as day after. Everyone was extremely engaged with my needs with a positive attitude and educated answers. I spoke with a Catholic priest. I did some dumping and appreciate his ear and comments as well.
The women who did my MRI were amazing. They were very kind to me and very patient. I was a nervous wreck and was in pain going in. They made the whole thing a lot less scary and made sure I was comfortable throughout the whole process. I wish I would have remembered their names.
Technician was friendly, professional and was knowledgeable. She also took the time to make sure I was comfortable and didnt leave any mess that could get on my clothes. I also was able to get an appointment quickly and at a good time.
If i could give less than one star i would. I was in a wreck yesterday i waited to be seen for what seems like forever. I was in pain and possibly pregnant and bleeding. I wasnt helped at all. Im still sitting in the lobby waiting!!Just close this hospital!! It isnt worth the money that has been put into keeping it open!!
By far one of the worst hospitals ever!! They refer people to doctors that don’t even specialize in what is actually needed!! Injured knee and was sent to a hand specialist. Absolutely ridiculous!! UH is great butTripoint hospital itself is horrible!! It was like that before UH took over the hospital!! I will continue driving out of my way for a good hospital!! Closer isn’t always better
As I laid w my head in a toilet writhing and puking as my inflamed appendix was bursting I was told by the doctor that I had a stomach ache from smoking weed. Thank god it was shift change and when the next doc got on duty he rushed me to get a cat scan and a couple hours later I was in the operating room getting my appendix out. This place is awful. Its where good healthy people go to die.
Care is real hit or miss. My mom went the ER last Friday with breathing trouble. First doctor tried to send her home with low blood oxygen level. Pretty sure they were trying get her out of there because it was not Covid. I pushed the issue and they admitted her. I understand the Covid situation but you cant just send someone home in her condition. Second doctor to see her that night said she had a lot of fluid in her lungs and might a day or two to remove it. He wanted more tests. Cant do that at home! She has now been in a week with fluid buildup around her lungs. I have had to push the doctors to look at her history as well.This might apply to any hospital but you really need to help family members in the hospital to get good care anymore.On a positive note, most of the nurses have been really great. Hats off to them for what they do!
Came in for a MRI at 11am. Got here early. Ended up having to fill out paperwork that I already filled out at my doctors office last week. I was asked for a medication list. When the appointment was confirmed no one mentioned to bring a list with me. I was taken back to the waiting area for the MRI. I was given the questionnaire to fill out again with a place on the back to list meds. So I filled it out again because the person who brought me back to MRI waiting room said my information in their computers was over a year old. Thats funny because I just had surgery here in February 2020. (Maybe their years are a lot shorter than the rest of the world!)It amazes me how this place is able to stay opened. Every time I go there, no one has a clue as to what is going on.No more appointments for me at this facility, I will drive further to get anything done.
Im venting because this place doesnt care who they hurt or how they treat us. The people at the desk were rude and I waited 8 hours before a doctor or a wannabe came into the triage and told me they would not treat me because they already had their quota of people with my insurance. But Im betting they will bill my insurance for tests and things I didnt get. The reason I even bothered to go there was I was in pain and not feeling well. As I was waiting all those hours I saw lazy, incompetent nurses playing on phones and making fun of patients. The doctor didnt speak or understand English. No one was in a hurry or seem to care about patients. I heard lots of complaints from others waiting about how horrible they were treated. It was scary. I went home sick denied needed care and humiliated. How can they call this a hospital. My doctor said he will help me file a complaint. Not that it will do any good but maybe someone will listen. Why must we go to Cleveland to get good medical care???
The Absolute worst and unprofessional experience in any hospital to date. Truly wish i would have taken my chances somewhere else had I known what I was in for.No hand washing and or hand sanitizing by any staff whom teated me or what I noticed near the nurses stationWas left with bloody overflow on my sheets and no offers to change , Used neededles and supplies just thrown onto the sink area.Blood all over sink until i personally had to clean it after washing my handsThe complaineingof COVID paitents by nurseing staff. Had me me feel extremely unsafe !.The Jokes made by staff and doctors about just wear whatever for said paitents had me sickenedWILL NEVER GO BACKHighly recommend seeking care elsewhere
My daughter just recently had her baby there and she had a nurse named Carrie that made my daughter feel very comfortable and secure. My daughter very much appreciated having her. Thank you Carrie!!!!
Will never come back to this center. One of the employees, Jennifer, was speaking so crudely and repulsively I can’t believe another employee or supervisor did not say something or notice. She was a very tall woman and with shoulder length brown hair, and a NASTY mouth! I would expect to be able to come in and receive care without hearing f bombs every other word and explicit sexual terms!
I went for a mental evaluation a while ago, i was in there for hours just to get asked some questions by maybe 3 or 4 different people that could have just taken a half hour at most. No one was necessarily rude with me or my family but there was definitely moments when the nurses didnt care at all about us. After the hours i was there i ended up just getting recommended ONE place to get a therapist. Even in the emergency room area its always really packed and you sit waiting a really long time before you even get a room, then end up being there for hours because of the wait time.
I have just spent the most terrifying 12 hours of my life in this incompetent emergency room. After waiting 6 hours for a room I spent the next 12 hours laying in a dirty room and never once saw anyone and I was ignored and heard nasty comments made by lazy nurses about me being on a managed care plan and how I didnt deserve treatment. I would be willing to bet my insurance will be billed for tens of thousands of dollars of treatment I never received. My call light was ignored and so were my pleas for help. Also this review will be deleted as many negative ones do or I will get a preplanned response put there by another uncaring staff member.I am screen shotting this review with my complaint to the attorney generals office tomorrow morning.I was refused care and my fever, pain and obvious medical issues were never addressed. I never saw anyone, my vitals were not checked, no blood work or even my temperature or blood pressure checked. I thought I was going to die there and no one would have noticed. I just threw the gown on the dirty floor and got dressed and walked out. I doubt they even know or care I left.With this awful flu so bad no masked were given to patients. Absolutely no care at all for all the hours I was there.This is the worst place in this state and needs to be investigated . This is not a emergency room its hell. Never will I go here again. I am still shaking and upset along with still being sick. Its awful.
I was scheduled for a planned c section. First room I was put in had a bloody fingerprint on the bed rail. The staff moved me to a different room which had an opened water bottle in one of the cabinets. I was appalled at the cleanliness especially during this Covid pandemic, and in a hospital! The food was subpar but I was suppose that’s typical hospital food.Only reason I’m giving two stars is that the labor and delivery nurses and doctors are extremely kind and knowledgeable. They did their jobs well, it’s a shame the housekeeping did not.No excuse for a hospital not to be thoroughly cleaned.
I have to have a X-ray every 6 months to check my kidneys and from registration to the X-ray technicians I always experience the utmost professional experience. As I always need help to get up from the table and the techs are always there to help. I live close to ACMC and choose to never go there except for my podiatrist.
My surgery was handled in a professional and friendly way, I was very comfortable and relaxed after speaking with everyone involved before we went in the operating room. They even called the next day to make sure I was alright. After having surgeries at Cleveland Clinic and Euclid Hospital where I was treated as a number and in one case a totally botched surgery I was so relieved that this surgery at Tripoint was handled so well and so professionally. Bravo Tripoint I hope I never need another surgery but if I do I will try my best to have it done there.
I am a vet and i fought for this country. Im not a homeless druggie like the woman at the desk accused me of.How can this place call themselves an emergency room when they pick an choose who they will treat.I came in for a serious problem on the advice of my doctor. Never again.From the start these nurses doctors and the receptionist treated me like i was dirt. I even had my doctor call them to tell them i needed treatment and they still refused me treatment. The receptionist insisted i was a drug seeker and to get out of her emergency room. They even refused to triage me.Was it my insurance? The color of my skin? All i know is i sat in that waiting room for over 7 hours and i was never ask why i was there or even acknowledged. I went to the desk several times and the woman asked me why was i still here! I said to get help! She laughed along with the nurses who came to the desk.My doctor is aware and we will be taking this complaint to the next level. I wont stop till this place is either forced to change or shut down.All i can say is stay away from this place or if your treated bad tell your doctor and report it. Change wont happen unless we are willing to fight for it. Everyone deserves to get medical care regardless of race disability or ability to pay. The 1986 law states that very clearly. Take a friend or your spouse with you as a witness. Remember names. Dates and times. Document everything. I did. And together we can get the medical care we deserve and be treated like a human being. Its sad that lake county residents have only lake hospital systems to go to in an emergency especially if you need an ambulance because they have to take you to the nearest hospital. God help us all.
Wow I wish I would have read reviews before I wasted my time going to this ER. Jokes on me. I came in with a complaint of pretty heavy bleeding and it wasn’t menstrual considering I had a hysterectomy. I definitely reiterated this fact. I was pretty freaked out and scared about the whole ordeal considering I have never had anything like this before and I certainly emphasized that it wasn’t just a little bit of blood, it was quite a bit. Enough for me to feel the need to go to the emergency room after all. After I was initially taken back for vitals, I sat in the waiting room for a couple of hours before someone came and got me for a urine sample. After that, there was no attempt to take blood or run an IV, instead I was put in a small hallway in even more uncomfortable chairs to sit in while I waited some more. At no point did anyone check up on me or fill me in on anything. I actually felt like I was sitting in a ghost town with as little interaction as there was. I feel it is important for me to express that I am an extremely patient and reasonable person. I am not someone who feels the world revolves around me and I can certainly respect when there are more pressing issues than mine. It wasn’t so much the wait that really got to me, it was the extreme lack of communication or compassion for my situation being that I was under a pretty big amount of stress over the fact that I was bleeding where I shouldn’t be. After about 4 hours of literally nothing but waiting, I went to the desk and told the guy working the desk that I felt it would be more effective at this point to just wait and see my doctor the next day, that after 4 hours of sitting there my bleeding mostly subsided and I was exhausted and needed to go to bed. I am not the type of person to throw a fit or cause a scene in any way. However, I did expect at least some what resistance on their part like i don’t know maybe making sure that I really was okay before just allowing me to leave. Or maybe offering to check in the status of things or how much longer it might be? I already wasted 4 hours of my time there, the least they could do is check and see if there was any hope in being seen any time soon. I was just basically told sorry and that was it. I didn’t even feel like it was a sincere heartfelt sorry. That they actually might of felt bad that I felt I was in a bad situation enough to bring myself to emergency services and didn’t receive any services and had to go home hoping I was going to be ok. This is the worst medical facility I have ever came across. It looks like I am not the only person who feels this way. I do know one thing for sure, I will never ever utilize this emergency room again. I would rather drive a few extra miles where I know I am going to receive the care that I came for. Now I’m back at home exactly where I started, no answers, extremely uncomfortable to the point where I probably won’t be able to sleep bc I am scared for what is wrong with me. I definitely should have picked a different hospital and I probably would still be home by now except with some kind of answers or resolution. You may say if I was that concerned I shouldn’t have left but I felt that if service was that poor already before I had even gotten a room, I can’t imagine what it would of been like if I had gotten a room and how long it would have taken for them to figure out what was going on. I would have been lucky to make it home by lunch time the next day. No thank you. I can get in and out of my doctors office in the morning quicker than that. I would seriously avoid this place. You will actually save time driving elsewhere.So after I wrote this review and I read many other reviews, this seems to be a reoccurring issue with this emergency room. Now I understand better why I was left to wait. I have a managed care plan through Medicaid. Which I will be calling them tomorrow to make sure that my insurance is not billed for services I didn’t receive. I noticed that everyone who leaves poor reviews gets the same generic response!!
6 hours and still sitting unattended. Was told I would be next an hour ago, they just needed to clean the room. The desk staff is awesome, treague was fast. And then sit being ignored for hours and hours. No update no progress report. I 6 hours 3 people have been treated, over 15 walked out without being seen. The staff seems to use these walkouts as an excuse to take a break because they dont take the next person for an hour
I refer to this place as “die point.” As an ems worker, I understand how Emergency rooms work, however, I’ve watched 5 people leave and nobody has been taken back. There’s a lady in the waiting room who’s been sitting here for three hours and is possibly having a miscarriage. This place is terrible.
Came in to have x-rays taken. Was in a considerable amount of pain at the time, and the tech and her 2 students were very considerate of that and allowed me time to be comfortable. It was pretty quick and overall a positive experience. The check in was also quick and easy.
I needed a Cat Scan. I walked in, registered, had CT, and left all within about 15 minutes. Everyone that I was in contact with was nice. I had my kids with me and didn’t expect to be sent for a stat CT so the scan could not have gone more smoothly.
No waiting. I was offered options for 2D or 3D mammogram, with confirmation of what my insurance would cover. Great care was taken to ensure my personal comfort and safety, as much as is possible during a mammogram.
If I could give this no stars I sure would of! Absolute worst experience of my entire life! The ER doctor and the nurse were nasty and didnt care about my issue at all. In fact before she even looked me over or did an examine or talk to me she and I quote this is an emergency room go to your primary doctor to me sudden serve swelling from the groin down without injury is an emergency. Never again will I ever waste my time coming back here I think Id rather die on the side of the road honestly.
The worse ER I have been in. I was taken in with lower right quadrant abdominal pain radiating in my lower back and up my spine. With the pain that caused anxiety and me to go into pseudo seizures and stroke mimics. I was taken back where the nurse taking my vitals began to diagnose my condition. Which is out of his scope of practice. When I went into these symptoms the nurse just looked at my husband. My husband reassured him I suffer from this condition and the nurse said Oh good. Then took me to a room to wait for a bed to open up. Left in pain sitting in a wheelchair. Then the doctor came in asked what was going and how long, my husband informed him I was having abdominal pain the doctor said okay and left the room. I was not examined other the CAT scan and blood. The nurse then came in to draw another vile of blood, he dropped the vile stating Son of B**** then left the room to get a new vile leaving the blood and vile on the floor. Then while finally laying in a bed over hearing the nurse bad mouthing patients. Over hearing one telling another that a man who came in with anxiety attack could set and wait. Was not asked any medical history or given pain medication until the last two hours we were there. The doctor came in and told my husband very little to the findings and then sent in the nurse with my discharge papers and a morphine shot. I am still in pain with no answers. Other than maybe kidney stones or muscular.
I came in for my yearly mammogram. They were a bit busy and they apologized right away. Very friendly and kind. Got me in and out as quickly as they could. I had a great experience.
I waited in a crowded waiting room for over 6 hours. the hospital staff was not wearing masks. waiting room was packed, no way to social distance. most not wearing masks. it was business as usual, nurses playing on their phones, alarms going off with no nurse or doctor going in to check on the patient or shut the alarms off. the room was filthy so was the bathroom. when i expressed concern about getting the vius i was laughed at and told because i have medicaid they didnt care and that they were thinning the herd. i waited another 2 hours without ever seeing a doctor or nurse. i threw the gown on the dirty bed and left. my doctor has advised me to go get tested for the virus. hopefully i didnt get the virus from this disgusting hospital. i will be contacting the health department first thing monday morning. and this is where we have to go and expect them to save our lives if we have the virus.... God help us all!!!! i used my phone and took pictures, lets see this dump talk there way out of this!
They have the most terrible emergency room department in the state. I came to be seen for fever, cough, and sore throat. They said it sounds like covid, but what doesnt? They gave me a covid test (which came back negative) and sent me on my way with viral syndrome. Which could be a list if things. They also said that I could return to work. Well I still have a fever, Im still coughing and still have a sore throat. I can get better treatment in a plasma center.
The word Sorry is getting old!!! How about changes? Patients are treated poorly and they talk down to family members trying to get answers like we are a nuisance and bothering them!!
For being a high risk hospital this place definitely needs alot of work!! 1. I was there 3 weeks ago for an ultrasound I was impressed by the entrance then I used the restroom and thought it was very clean. They had me check myself in on a tablet which is okay for the younger generation but not for the older. I was brought back and waited 1.5 hours to be seen. They did inform me there was a wait which I can understand. Once back with my ultrasound tech, she did not say a word or advise me what she was looking at and seemed to focus and talk back and forth with another nurse in the room about my sons heart which was concerning. She had no bedside manner. Fastforward to today, I started by using same restroom as 3 weeks ago which said housekeeping was there today...ugh no they were not, there was a moldy ring inside of the toilet with urine on the seat and floor and a mold ring inside the sink. I informed the concierge and they said they would notify housekeeping. Upon checking in the lady asked me what I was there for I let her know a follow up ultrasound to see how much weight my baby has gained and she told me I did not have to check in with the tablet and another nurse brought me back to the ultrasound waiting room where again I sat and waited for 30 minutes then decided to double check to make sure they had me checked in,at which point, the lady at the desk called up front and come to find out everyone has to check in. Once they brought me back I had waited 55 minutes past my appt time. Then same ultrasound tech again, same thing she said no words then started focusing on my sons heart again with no explanation what we were looking at or what she was looking for. Once again I had to wait for the doctor to tell me everything looked good. The only person who was great and apologized for the wait and actually acknowledged my presence was a University Hospital staff member who comes there 1-2 times/month. I would take some pointers from her because your hospital is rating 2.7 starts out of 5 and UH Geauga Hospital is rating 4.7 stars out of 5. This says alot and im glad I did not choose this hospital to deliver my son and I feel for the people who have chosen it. One hand does not seem to know what the other is doing and communication needs to be stepped up as well as friendliness, cleanliness, helpfulness and patient care. Acknowledge whose in front of you and take care of them as if they were your family member. I will not return and word of mouth is a powerful thing. Get it together Tripoint!
I have spent hours in this place and recieved very little actual answers to what was happening with my mate as well as when wed be able to leave. Had been up for 2 days no sleep and they could care less so yeah Im not happy with how people are cared for here. An ultra sound should not take 5 hours to examine.
No one goes to emergency rooms these days. The folks there have time on their hands. They very kindly treated me for my minor ailment and sent me on my way. With minute clinics and urgent care facilities closing or demanding appointments, and doctors offices struggling with the new protocols, the ER may be our best bet for walk-in treatment.
Family Birthing Center. Hospital is not that old but who puts carpet in a Hospital. The carpet had stains all over and worn out and torn. How do you sanitize carpet. The bathroom at the entrance 1st floor was very dirty toilet seat had stains on inside all over bottom of seat.
Avoid this hospital at all costs. I had a trip to the ED a few months ago and it was by far the worst experience I have ever had at a hospital. The ED nurses are terrible, no bedside manner whatsoever. They could careless about how much pain youre in, how scared you are, etc. Were counting the days until the cleveland clinic opens up on 615.If youre able to go anywhere else... DO IT. This place should 100% be shut down based upon some of the other things that I know of them. Check out how many lawsuits there are against them....
My MRI technician was amazing. I dreaded getting it done, but she made me as comfortable as possible. I am very grateful for her.
The worst hospital in ohio. The place is filthy. Nurses playing on phones and ignoring call buttons. I waited 8 hours and then was told they dont treat people with medicaid insurance. Doctor didnt speak or understand English. Unprofessional and uncaring. Lazy staff and rude to patients. While i was waiting i saw terrible violations of emtala and many other laws. I saw a man bleeding all over and even thou the staff saw this they wouldnt get out of their chairs and put their phones down. I heard patients calling for help and being laughed at and told to stop bothering them.I am betting the doctor and these nurses dont even have a licence to practice medicine. Why hasnt this place been shut down?While i was waiting for my ride home after they refused to treat me a women came out crying saying they had just let her baby die because the doctor refused to take care of the baby because of her having medicaid. That is against the emtala law big time. I hope she sues.After that i said screw this and i started walking home. I am so upset im having a panic attack. How many people do they kill in one day. Lots im sure. The tv stations and newspapers and the attorney generals office needs to investigate and shut this place down. This is not a hospital er its a play ground for the so called doctors and nurses. They are endangering peoples lives.I will be reporting this monday morning.
Went for a mammogram on Feb 15. Registration and actual mammogram were done with minimal wait. The young lady doing the actual mammogram was very nice and made the experience as comfortable as she could.
The worst hospital I have ever seen in my life. They are chronic violators of HIPPAA, EMTALA and probably other laws as well. If they cant diagnosed you in 1 hour they just give up and discharge you. Its like the fast food version of health care--they just want to get you in and out as fast as possible for the next bed. Zero human compassion and no professional behavior. A nurse here blew out my veins being rough with a needle and when I returned a few days later they asked if I was an IV drug user and did it to myself. This place should be shut down and fined.
Let me start off by saying im a nurse recently retired and my daughter is a social worker working at a mental health facility.What happened at this er would have never been tolerated at the hospital i worked at or any other GOOD Hospital.My daughter took my grandson to this place because he wasnt feeling well. My husband and i went with them. From the minute we got there i knew something was off. The nurses were lazy and extremely rude. Playing on their laptops and phones were more important than the patients. They seemed to be upset working on a holiday weekend and were taking it out on the patients. A professional would never do this. When the doctor finally came in the room he didnt know what he was doing. Did he even have a medical license?? I have my doubts. He asked me how to treat my grandson!. We waited hours and hours for this??To make this even my stressful a women was put in the next room who was obviously terrified. She told the nurse she had anxiety and agoraphobia and the nurse started to make fun of her. She asked for her family to be called and this nurse who had to leave her laptop and potato chips and can of coke told her to shut up or she was going to pink slip her. My daughter was so angry because this is abuse and that women should have been treated with care and compassion. If my grandson hadnt been so sick and we were fighting to get him decent care she would have helped this lady.After several more hours of this we left with no answers as to what was wrong with my grandson. I am still in shock that this hospital is still in business and hasnt been shut down.Im not going to let this go. First thing in the morning im going to make some phone calls and report this.My daughter is going to report the horrible care the lady received and send out a group email to all her coworkers to find this lady so she can get justice and help and support.Lake county deserves to have a much better hospital system than this. Its a disgrace.
Not enough people come to the internet to provide positive reviews for care received at Lake Hospital Systems. I am using my social media presence to discuss the amazing job that TriPoint did taking care of my daughter this morning.We had a skilled team of professionals that went above and beyond to provide the best quality of care for my daughter. The medical staff quickly assessed her condition, made a thoughtful diagnosis, provided the appropriate treatment, and made the necessary referrals for higher levels of care as indicated by her condition. Every member of the team took time to explain their level of involvement and answered any questions that we had. If they didnt know an answer to our question, they found someone who did. My daughter left the Emergency Department better than she was when she arrived.I have had similar experiences in the past at TriPoint and shared a few concerns about how care should be expedited in emergent situations. It is obvious that they have incorporated those requested changes into their policies and procedures in the Emergency Department. I fully trust TriPoint to care for my loved ones, and you should too!
AVOID THIS PLACE. You dont get care the nurses and doctors are so lazy and rude and uncaring and only care about their phones and laptops. The wait times are so long and then i still went home sick. After waiting 8 hours i walked out. When i was there i was the only person waiting. And still i waited. I kept going to the desk and told to go back and sit down. I finally got desperate and told this person i was sick and needed help. She then told me to go to a different hospital , the so called doctor was taking a nap! Seriously! I saw nurses sitting around laughing and checking their phones and eating. But no patient care. Then i heard one of the nurses say the doctor was drunk again and they were getting tired of covering for him.More people were now waiting and i realized we were all going to have to wait for the doctor to sober up!Doesnt who ever runs this place care that they have a doctor and nursing staff no one else will hire??? Are they even licensed to practice medicine??? How do these people sleep at night knowing they are killing people???No one listened to me when i complained. They laughed.DONT GO HERE IT HAS EARNED ITS TERRIBLE REPUTATION. IT MAY NOT DO ANY GOOD BUT IM GOING TO REPORT THEM.!
The people hear at infusion are also nice and pleasant.
Im from out of town so I was not aware of the awful reputation this hospital has but after what I have been put threw tonight I can see why this is not a hospital its a butcher shop.How is this place still open?I expected some wait time but I have been waiting 8 hours and I was just told it was going to be a few more hours. Honestly they are not busy. When I asked why the long wait I was told to go back to my seat that because of my insurance the doctor didnt feel like treating me and she told me to go some where else. My answer was Are You Kidding Me! Before I retired I worked in an attorneys office so I know this is against the emtala law and many other laws.Then when I wouldnt leave this women became verbally abusive to me and threatened me .While I was being humiliated I could see nurses sitting around laughing and playing on their phones and I could here call buttons going off and no one helping these poor people. I saw no doctor and heard a giggling nurse say he was still sleeping.I saw nothing that would indicate this was an emergency room with qualified doctors and nurses. I saw patients being neglected and no professional staff anywhere.I left but not before getting names and times. I will be reporting this and filing a law suit.My advise is to go some where else. This is a miserable excuse for a er.
I was in a car accident. I had medical issues that kept getting worse including possible brain damage. I arrived and 3 separate people stormed out over the wait. The desk clerk admitted to seeing us but decided to ignore us for 10 minutes and we wandered around looking for staff. The service was horrible! 7 hours later none of my concerns were met and I was living every second in pain. They were busy milking my insurance for things I did not want. They were very vague with services and even with the nurse call button going off for over half hour we could not find anyone. I was so desperate to discharge after 2 hrs I decided to simply walk out - suddenly someone appears! They were exceptionally rude. My friend is a gay black man so everyone was really concerned about my possible aids?! I find out later they ran an aids test on me without consent and charged my insurance. I ended up going straight to the liquor store and got so wasted I passed out just to have peace. I slept 4.5hrs. I slept a total of 6 that entire week from the crippling pain. Beer was cheaper and of better service than this place! I ended up going back to the ER again this time a different place.
I have been sitting here in a room with my mother since 10am. When I showed up she did not even get her 9am meds! When she did get the meds, the nurse did not bring all of them. The nurse acted surprised when I told her. She said it was not on the computer. We gave them a list of medications and the times she needs to take them. We are still waiting for the inhaler she went to get us & it is now 3pm. Her breathing treatment is late again. No doctor has been here to discuss what is going on.We have actually disconnected things in the room that my mom was hooked up to & the alarms are going off, no one blinks an eye!How does this place stay open? I have never had such crappy service! I should have never brought my mother here! Never again!And Pillows, they cannot provide pillows to patients! All other hospitals give you a pillow!
I had to go to tripoint labor and delivery for an unfortunately D&C as my husband and I lost what was going to be our first child. I have never had any health issues, so going to the hospital was very scary for me. My nurse was Rebecca, and she was unbelievably helpful. She was extremely understanding, knowledgeable and patient through the whole process. She explained every step of the procedure and never made me feel like I was asking to many or ridiculous questions. Being that this was my first experience I asked the same questions probably 30 times and it didn’t bother her at all, she was very comforting which really helped me get through the procedure. They are a wonderful staff and I felt I was in great hands. I can’t thank them enough as this was an extremely emotional and sad time for me and my husband. I would give her, Janine and Dr. Eichorn my highest recommendation to anyone.
I met the most amazing employees at TriPoint. I was signed in and walked over to the office where the MRI would take place. I have to commend all the employees that took care of me before and during my time at TriPoint. The following names are a great asset to your hospital: Lisa, Susan, Lorie, Chris and Julianna. They made sure I was comfortable with the test that was to take place. Thank you all ladies. Clara E. Iapaolo.
I received a voicemail mentioning my account. I had already made a payment and set up automatic bill pay a few weeks prior. After insisting that I had already made a payment and pulling up my receipt, I learned you have to pay each department separately and not realizing I had an outstanding bill with a different department. I usually use Cleveland Clinic and they bundle everything in one bill and you only have to set up your payments one time. Archaic system in my opinion.
Its called Die-point for a reason. It was so dirty.. Nurses were working on a patient without wearing gloves. I watched a nurse pick up a dirty urinal, not wash her hands, and start working on a patient ( again with no gloves). I watched a nurse try to take my loved ones blood pressure...they didnt know how. THIS IS A NURSE. Staff were unprofessional and swore constantly. If youre stable, request to be transferred ASAP. My husband and I have a deal that if something happens we are to get each other out immediately.
Awful place, waiting 4 hours in complete Pain and no end in site. Barely anyone here, this horrific place is the highest embarrassment to the US hospital system. This place should be shut down. Zero stars for the zero results received today.
For those whom live in the Cleveland Metro area, Id advise you to stay away from Tripoint Hospital. I filed a complaint as such:Id like to advise your staff during the evenings are disrespectful, rude, and do absolutely nothing to accommodate their patients. When admitted, the room was dirty, specifically the bathroom. The bed was not made. No one checked on me until I had requested to change to another nurse or provider. The RN said, No, and defended his associate (whom never works that floor, N*****, I believe?) He was just as rude as her, as she was on her cell phone the entire time sharing Youtube videos with her colleagues. When I asked for water, she blatantly sighed and rolled her eyes. I never received the medications as needed due to some medical conditions. They laughed at me and said, No! I was never seen again. I was so uncomfortable. Ive been to several hospitals for multiple surgeries and never experienced this level of service.The worst part is the RN and his associate (?) were gossiping about other associates and a patient next door to my room laughing about her paranoia. This violates employees rights and HIPPA laws. I feel for the person who was next to me. My stay was on May 1, 2018.I would like a response. I will be escalating matters further.In addition, they basically stabbed me with the needle, without looking for a vein, just hurriedly did it to get me out of their hair and as a result a large part of my arm aches and is still red. My parents, xxxx xxx xxxxxxx xxxxxxx, witnessed all these interactions and felt bad for me.I was eventually transferred to Metro and the care there was so much better. I felt as though I was free from jail!Again, please respond as this is an imperative issue that needs to be addressed.Thank you kindly,Krista Louise Harbour#patientadvocacy #ohio #cleveland #hospitals #emergenices #medicalstaff #noservice #patients #hipaa #violation #violationofpatientsrights #violationofemployeerights
Lake Health General Hospital in Painesville Ohio was miles better in terms of moral and patient support. This hospital staff is depressing, and I had to wait more than 2 hours once in their emergency room. It was a disaster. Talk about hating going to the doctors, on a whole new level.
Been treated here twice. The first time things went great. I was able to get a diagnosis within an hour. The second time i spent 5 hours in the ER and sent home with a referral to my primary care doctor. The ER doctor told me she was sure I wasnt going to die and I should come back if symptoms got worse. On the way out the nurse told me she suspected meningitis. 2 days and 3 doctors later I was diagnosed. Because I didnt get early diagnosis I am dealing with nerve damage. One great experience and one terrible one has made me sorry to have ever visited this place. I would go here for stitches but thats about it.
The communication from employees is really bad! I checked in at Tri Point this evening at 6:21 PM, they immediately took my blood pressure and temp so they could bill my insurance, but then nothing. I waited for 2 hours with zero communication from anyone, so I figured I better go make sure my info did not get miss placed or something. I asked the receptionist what was going on and she said I was next to be taken in. After I watched several people go in ahead of me over the next few hours, I asked again and tried to explain that the wait is not really my issue, it is that there was no communication at all. Worse than that, after talking to several people that worked for the hospital, including the receptionist (who thought her cell phone/Facebook was more important than talking to me), the two assistant males that only seemed to hang around the counter doing nothing that I could tell. I talked to two nurses as they grabbed the files of patients that checked in long after me. (by hours, not minutes) I even asked the security guard what he thought and he explained that he gets paid by the hour to listen to complaints and that nothing mattered to him because he gets paid either way.So any way 5 hours later (stupid me) I left out of frustration and still sick. As I was leaving, all I asked was for someway of communicating this information in a none public way but was offered a phone number that is out of service. JOKES on Me! I am sure the staff is having a laugh at my expense.WORDS OF CAUTION do not to go to Lake Heath, they really dont care at all!
It seems im just one of many to be victimized by this place that passes for an emergency room. I went there the day after Halloween. How was i suppose to know this is a horror house all year round. The front desk was rude and uncaring. And things went downhill from there when they ask me what my insurance was. I hadnt even made it to the thing they called triage yet! Apparently there were several other folks waiting to be triaged so i was told to sit down. No one seemed to be in a hurry to help us but the staff were fascinated by there phones and gossiping and laughing about other patients. I thought there was a privacy law. Fast forward 6 hours and i still hadnt been triaged or seen by anyone who even acted professional or was doing the job they are being paid to do.I went to the desk to ask when i was going to seen and she rolled her eyes and said and i quote, when we feel like it. You medicaid people need to go some where else! I was shocked. What about the EMTALA LAW. I waited another 2 hours and went up to the desk once more and was ignored. I left without treatment. This place is a terrible place and i for one am reporting it. I waited over 8 hours sick and they didnt care. What is wrong with these people???
My handicapped sister has been to this hospital twice within the last few months. Horrible experience for her. Nurses were rude, cruel, and mean to her. Yelling at her why she didnt throw up in a bucket, refusing to get her phone fixed, and nurses carelessly poking her causing excessive vein bruising. Not to mention giving her a medication she was allergic to. She is handicapped and has a legal guardian and we were not notified on things. Nurses snap at you when you tell them you are the legal guardian and they go see on file all paperwork is given to verify. Re-education on customer service, especially for handicapped, and legal guardianship is needed at the lake health care system.
This was a terrible experience, I went in for what I believed to be a spider or tick bite infection on my right fore arm. The nurse who took me back for vitals and to put me into the system was extremely rude and he seemed to want to take his anger out on me and the other patients he took back. Then I waited three hours to even be seen! Once I was taken back to a room by the ever so happy make nurse, I waited another half hour for the doctor to show up. PAC Amyot was extremely rude as well, dismissing my pain and swelled arm quickly with one glace and several stiff jabs with her finger. She then told me I needed an antibiotic injection and when I stated that I couldnt do it because of a bad history with needles, she gave me a dirty look, rolled her eyes, and mocked me for being in recovery. Professional? Definitely not!!! The nicest person who I encountered was the poor little injured boy in the waiting room.. how disappointing. Never going back there, and I didnt think anything could be worse than UH on 44... Dont bill me, I wasnt served! No tests were ran at all, no one batted an eye when I said I may have been bitten by a tick or brown recluse (Ive been around both lately), and there was never an allergy band put on my wrist, and thats definitely something I get Everytime. I am displeased.
Jeff in MR was fantastic with personality and skill. Registration was friendly, my orders had not been sent, and she did an amazing job getting them. Everyone was very friendly.
Worst place in ohio. I am so upset i have been crying since i got home. I waited for 8 hours and then i was told to go somewhere else. I never even got seen. As soon as i walked to the desk i was asked what insurance i had. I told her and she rolled her eyes and said another one. Then she said we dont even triage you people, sit and wait. She humilated me and then ignored me for the next 8 hours. While i was waiting i did some googling and found out this place is under investigation by the attorney generals office and medicaid for violations of the emtala law and medicaid fraud.That is scary. I saw nurses playing on phones and ignoring alarms even i could hear going off. I heard the so called doctor was sleeping another one off. So who was treating patients???I will be adding my story to the list at the attorney generals office and medicaid on monday.This place needs to be shut down.
My son was received the worst treatment I’ve ever experienced after being referred for significant hand injury by a local urgent care. Although we mentioned at least a dozen times that were referred to see a surgeon and he was bleeding and in obvious pain, we were not seen for two hours and only after I demanded to speak with a supervisor. The treatment that was provided by a nurse practitioner (never the doctor I requested or surgeon he was referred to see) caused significant infection and resulted in surgery. Parents and patients, follow your instincts, there is another Emergency room south on SR 44, the quality of care is substantially better and you’ll be treated with respect and compassion.Tripoint, please don’t respond with apologies and the phone number for patient advocate. I called this line at least five times before I received a return call, you can find my phone number, which I left with each call and contact me, like a business is supposed to do.You have been given this wonderful opportunity and responsibility, to be a community resource, a safe haven for care and compassion of the sick and injured. It is time that you become what we have trusted that you were all along.
It seems most of these reviews are solely based on the Emergency Room. I have to say the care on the birthing unit was absolutely AMAZING. Those nurses and doctors were above and beyond my expectations. This is my second birth there and I always recommend Tripoint for a birthing center to anyone who asks.
From the front door and through the procedures which were new to me, the experiences were positive. The technicians were polite, knowledgeable, and thorough. Every procedure was explained which brought comfort.
Such horrible wait times. Been here over two hours and still havent been seen by a doctor. There wasnt even anyone else in waiting room when arrived. Always a joke here, should never come, go elsewhere for ER care
I just moved to lake county and i had no idea the hospital system was so bad. Bad is being kind. My experience was beyond horrible.From the time i walked in the staff was not just rude but truely mean. I walked to the check in desk and the first thing the creature asked me was what kind of insurance i had. Not how can i help you or what brings you here or do you need help now. Thats the way the er was run where i use to live. Not here. I told her and she just rolled her eyes and told me to take a seat and be prepared for a very long wait. That surprised me because no one looked busy and there was only 1 person waiting. I asked her why the long wait and she said they didnt like treating people with my insurance. An er is supposed to treat everyone. Not here. So i sat down and watched and listened. The nurses were lazy and gossiping. The doctor was just wandering around looking confused. He kept coming up to the front desk asking questions. And this went on for the 3 hours i was there. The more i saw the more sure i was that i wasnt going to get good care even if i did finally get seen. I walked out.I wont be back. And this is the only hospital system in lake county? God help us all.
BEWARE SURPRISE ER BILLING! We made a late night trip to the ER out of an abundance of caution. Luckily it turned out to be nothing, but unfortunately we had to find that out at Tripoint. We did not find out until months later that although the hospital itself was within our insurance network, the actual doctors (you know, the people you go to the hospital to see) are NOT part of our insurance network. Based on the bill we received (4 months after the fact) and the short amount of time we actually spent there, the doctors are charging what amounts to $1,350 per hour. This visit included no testing whatsoever beyond just normal vitals (heart rate, blood pressure, temperature, etc). Pretty good money if you can get it. Lake Health does a great job of warning you about this surprise billing tactic in the fine print on one of the pages of their website. This is exactly the first thing I do in an emergency is check the fine print on the website. Lake Health and their ER doctors should be ashamed as should any other healthcare provider who engages in surprise billing.
Stay out of this place. Something bad is happening here.I just walked in to the er and people were walking out some were crying. From what i was told by several people the police were being called and the doctor and nurses were in trouble.They let a man die because of his insurance. They just refused to treat him and he died. Other people told us the nurses and doctor were stealing drugs from patients and using or selling them and then putting on patients charts they were given the meds. Everything is chaos and the family is beyond grief.Im leaving i wont let these murderers touch me.This hospital system has been a disgrace to this community for years but now its time for a full investagation and if its possible go to a different hospital no matter what insurance you have.In the past few years this hospital has been refusing to treat medicaid people and the ones they have treated have suffered and some have died because they didnt get the care they needed. Its the same for people with no insurance but now this is criminal.Obviously these nurses and doctors are so bad they cant get a job anywhere elseThey must have graduated at the very bottom of the class and been sued many times. Are they even licensed? I doubt it.Lake hospital system is all about greed and care nothing about patient care. And up to this point they have managed to walk that line to keep themselves out of trouble.Get the care you need and deserve but stay away from this place. If the ambulance has to take you here immediately demand to be transferred to a good hospital. Stay alive and dont go here.
Unfortunately, between jobs and without insurance I was admitted to the hospital for observation. The results of a test that was completed while I was in the hospital warranted further testing. When I had my insurance information called to schedule the ordered test. The scheduler informed me that I can still schedule the test and that they would verify and pre-authorize my insurance for the testing. Once it was verified, and pre-certed I received a phone call at work from the financial counselor named Debbie who informed me that because of the balance of my hospital admission I needed to pay $1000.00 before I could get the testing completed. Unfortunately, I didnt have the $1000.00 so I wasnt allowed to keep the appointment. I then contacted another hospital who didnt discriminate and allowed me to have the test completed. The test that I needed was truly medically necessary. Hopefully, this type of practice will discontinue so that nobody will have to go through this, especially if they have a serious condition. Never again will I deal with this hospital.
Ist experience at Tripoint was a scheduled nuclear stress test which I requested as a precaution prior to a scheduled elective surgery at Geauga UH. I had no symptoms/issues. I scheduled at Tripoint per my primary doc. Order) Summary: Radiology intake employee not very friendly, dismissed my questions. Assigned cardiologist dismissive and would not answer any questions prior to test. My primary doc called me the next day and said get to a cardioligist ASAP as your heart injection rate is at only 15%. Horrified, got same day appointment at Cleveland Clinic Heart Failure Dept who determined nuclear heart stress test at Tripoint completely inaccurate. Injection rate normal. After MANY telephone calls/ complaints to head of Radiology I was told their equipment was faulty.2nd experience. 7 yrs later. ER. Only went there at request of podiatrist. Concerned I might have major infection in toe. No wait at ER ( was 3:00am) which suprised me. Intake staff very nice. Xray tech very nice. RN bandaged foot poorly, wrapped foot over and over with poorly secured/loose gauze. ER doctor could not tell me if I had an infection or broken toe so vist/ $ waste.( very slow night). Waited FOREVER in room for results of xray. WAITED FOREVER to be discharged. Call button ignored. I needed help getting out of hospital bed to use RR due to poorly wrapped foot. Finally hobbled on my own to bathroom. Found RN( she had ignored repeated call button ) down hall gabbing with co-workers. I asked if discharge paperwork ready. She replied yes, she would print it and bring it in ASAP. Waited 50 more minutes for her to bring paperwork. I think I was the only patient in the ER that night. Saw no one else. In my opinion it felt like ER doctor and RN were disinterested in their jobs and in me. ER was told ahead of time by my doctor to expect me and to follow up with them/ let them know the outcome. They did not share any info/ follow up with my podiatrist. Pretty sure the ER doctors there are contract, not hospital employees.PS. Dealing with LakeHealth billing is a nightmare. Terrible terrible system and many accounting staff inadequately trained.
I was there for an outpatient procedure, arrived early, they took me right in and all staff members were professional, courteous and attentive. The nursing staff was all that and more, very tuned in to caring about their patients. The nursing team worked with Dr. Santa Cruz like a finely tuned machine. Thank you!
I have never been treated with so much disrespect and humiliation in all my life.Im shaking with anger and pain right now.Let me vent because i know this review will be ignored and nothing will get better at this place they call an er. And if you call there advocacy line you get a dam voicemail and no one ever calls back so they have no interest in improving. But heres what happened to me.I called to tell them i was coming in by ambulance because im disabled. The beast who answered the phone was rude and hostile. She asked why i was coming in and i told her. She groaned and told me not to bother coming in because they already had there quota of people like me. PEOPLE LIKE ME! WHAT THE HELL DOES THAT MEAN. I am a resident of this county and i pay taxes so why cant i get emergency care?? My doctor told me to go there so thats what im doing. She just repeated dont come here go somewhere else.I hung up the phone and said screw it im going anyway. I did and to make a long story short i was never triaged and they did refuse to see me and i had to go home still sick and in pain. They werent busy because it was 3 am and i looked and saw nurses and doctors just playing on phones and giggling and laughing. It was like a day care center except i think children are better behaved. The place looked dirty and i noticed a bad smell. So now im back home still sick and in pain.My doctor will be told about this and so will my attorney.We lake county residents deserve a better hospital system than this. Shut this place down.
I have been going to the Rehab Center for about 6 weeks following a rotator cuff injury. The physical therapist I work with has been very innovative and helpful. I have learned that this kind of injury is not only slow to heal, but also does not mend according to a standard playbook set of treatments - rather, the types and frequency of the exercises must change continually to adapt to changes in mobility. Very high level of professional care here. .
NEVER AGAIN! I got really sick during the night and i had to go to this awful er. I should have stayed home. After waiting for hours and hours when the place wasnt even busy and watching the staff act like they were in kindercare i was refused treatment because of my insurance. According to the witch behind the desk WE HAVE ALREADY HAD OUR QUOTA OF YOU PEOPLE LIKE YOU TODAY. Really????I thought this was an er?? Then this nurse walked up and decided it would be a million laughs to humiliate me. She accused me of being a drug seeker. I hadnt ask for anything!. I tried to tell her i needed to see the doctor and tell her why i was there. She couldnt have cared less and was rude and cruel. Then she told me to stop taking and selling drugs and get a job and i could see the doctor. ARE YOU KIDDING ME!I walked out and i could hear them laughing at me. This place needs to be reported and shut down. I doubt it will do any good but im going to make it my mission to report them. No one should be treated like this and refused medical care.
Cant believe this place is still in business. Walk in and the ghetto security guards sure make you feel welcome. The nurses are unattentive, they left a tourniquet on my mom for over an hour after putting in an IV. Couldnt even push my moms wheelchair to the lobby after surgery. Go to Lake West.
No wait time, a very quick process. The technician was very good. Helpful and explained everything she was doing. I have come here for the past 5 years and recommend them to everyone.
By far one of the worse Care Centers! My granddaughter was taken here by ambulance and diagnosed with the flu. I live an hour and 10 min away, and weve had a snow storm the day before preventing me from driving out there this time of night to pick them up. My daughter was told that she could not receive a voucher for a cab due to not having a carseat so they left them in the emergency waiting room for 5 hours as my daughter cried and didnt want me to drive out there telling me she would find a ride. They came my EMS so it was impossible from daycare and my daughter doesnt drive so there is NO CARSEAT! These ppl are the worse. Jennifer is her name and I have called the news and plan on reporting to whomever I can. Babies are dying due to the flu epidemic....why have an emergency department if you cant handle situations that may come thru. I say shut that entire department down.
How can this be called a hospital?? I went and just came back after waiting almost 8 hours and never even was seen. The staff was so rude and the level of compassion and caring non existent. I watched so many violations of the emtala law and the privacy act i was shocked. I saw and heard people being discriminated against and treated like they were nothing. So many suffering people including myself were just left in the waiting room and forgotten. Because they claimed they were so busy i wasnt even triaged. Thank god that cant screw my insurance company. As far as being busy my question was DOING WHAT! I saw what passes for nurses playing on their cell phones and a doctor sleeping in a chair and people standing around gossiping about the patients waiting in rooms but i didnt see or hear anyone actually doing anything like medical care. It truly is diepoint.I wish i was a reporter so i could have exposed this place for what it is.I will be curious to see if any of these losers tell me to contact them because they care. A buddy of mine did that and got a voicemail and 2 years later hes still waiting for a call back. This place needs to be exposed for horrible way they are treating people and shut down. There is no medical care being done here. Just screwing over insurance companies and people who call themselves doctors and nurses showing up to do no work but collect a paycheck.
The ER staff is rude, lacking compassion, and a disgrace to people that work in the medical field. I’m sure some of the staff is great but I have not come across any during the time my family or I myself have been there. It’s unfortunate. You shouldn’t have to feel like a burden or like the staff is rolling their eyes. The ER is the last place most people want to be.
This hospital isnt even worth a 1/16 of a star, Im sitting here with my wife for a possible appendicitis, the lady is ignoring patients snotty and the nursing staff is a joke
I had to wait over six hours last night in the er. I know that they’re we’re other serious accidents. I saw them. But over six hours is not acceptable. Hardly anyone wore mask, NO sanitizing was ever done to areas. Take COVID serious!! Have compassion for all!
I was a patient at Tripoint for 7 days and again for 6 days. I enjoyed the staff. Everyone was so nice. They even checked on you when you didnt push the call button. I loved the staff and even the custodians who came in every morning. Wonderful people. I would recommend highly to anyone.In addition, I love my doctors and they did come to see me often.Sue Knazek Wilson
Worst er experience ever! Took my husband on for a mass in his stomach which the doctor diagnosed as a hernia and then proceeded to push it in and said that should fix it for now and if it pops back out just push it back in. 2 hours later its back out and hes still in serious pain. The doctors and nurses acted like high school children screwing around the whole time we were there and talking crap about each other and other patients right outside the room. Horrible hospital, horrible staff, wouldnt take my worst enemy there!
Worst er care ever. No communication no treatment plane that is followed throughout but don’t get pissed off especially if “certain “ doctors are on. Cuz I didn’t get proper care but for talking back negatively I got pink slipped and that’s when the nightmare began. I was assaulted by 5 staff members and doctor. Concussion fracture nose black eye. Really? I’m 5’4” and about 160 against 5 menNEVER SEND ANYONE THERE
Something happened at our house and I dont feel like the communication from the hospital to us was very good from what I have heard... my great grandpa was on the phone with my aunt and he forgot to hang up and we heard upsetting stuff being told to him.
The doctors and the nursing staff was wonderful to me at ER and then a week later to my husband. When he got admitted the room, staff, and atmosphere was not typical of a hospital. Lake West needs to be improved to this level!!
I went in with an allergic reaction - swollen eyes and lips Saturday at 12 midnight. I was given 2 Benadryl pills and prednisone pills and they left me in the room for 3 hours and was not offered even a pillow. Finally the doctor came in and ask me what happened, shortly after was discharged and they gave me a prescription for prednisone. My discharged was at 4am I asked for another dose of benedryl they said no because the didnt want to risk it. So I had to wait until I could go to a drugstore for medication, my lips and eyes were still swollen.I visited my doctor today, she was surprised that I didnt receive an IV Benadryl or prednisone.During my visit I felt that they could care less.
Really bad care. my nurse took 15 minutes to get me a blanket. No one would turn off the alarm going off. I really think this is a bad hospital. My nurse was more concerned about her chocolate bar than getting me a blanket and giving me adequate care
This place killed my mom! My mom went in for breast cancer surgery on a Friday and they sent her home. Because of these morons she ended up with a blood clot and died on Monday, 3 days after they sent her home! Now I have a friend who went there for hernia surgery on, surprise, Friday and its now, Monday, of course, and she has a blood clot. If I hadnt have told her, her family would be planning the funeral right now thanks to these idiots! Dont ever go here! You could walk in there with the flu and the next thing thats happen is you are being transported by helicopter to a Morgue.
My father had a fall and needed surgery. They took wonderful care of him. The surgeon was very personable and caring. The staff was attentive and took great care of him. I would use TriPoint again.
Lake Health and Tripoint have been the worst medical establishment since December 2009 when they first opened. Yes a physical upgrade (eye candy) from the original Lake East hospital that was once in the heart of downtown Painesville city. Tripoint has some of the worst care out there, regardless of your tier of health insurance coverage. Dollars and cents unfortunately but truly define how you get taken care of. They are always understaffed doctors, the ER patient care and waiting times are off the chart; sad to say if you were in critical condition - you have a better chance pulling out the first aid kit and attempting home remedies. Tripoint is so invasive, they misdiagnose; and another point to come back to - their hearts arent in it for their patients. In the ER after being admitted, your going to be waiting awhile; bring a book or something to do. In the hallways, all you hear is personal conversations between physicians, nurses, doctors, any form of staff really. At the same time, you do hear a lot about other patients conditions, treatment, diagnosis, and other personal information about others; but theyre so big on HIPAA laws. You could practically data mine people while your waiting to be seen or get treated. Rooms are usually dirty; I dont know how many times I see scraps of things on the floor, usually wrappers from opened sterile items left behind or missed during cleaning. If your in a room with a bathroom, check the toilet, sink, garbage - see if its even changed. Honestly, you probably have a higher risk of catching something verses getting treated for something. Personally, and I know a lot of others who would agree with me; University Hospitals System is like a 5 star resort compared to Lake Health - specifically Tripoint.
I suggest you dont take a loved one to this hospital.or if you do then dont leave them Especially the ICU over night. They are mistreating patients
Went in for what they diagnosed as kidneys stones even tho pain was on both sides not just one. Went back 3 days later because pain was unbearable. Well we start people out with the lowest dose of painkiller. I was back again 3 weeks later with the same pain, only it wasnt kidney stones this time but a back injury wherein i could not walk without crying. They did no xray since I wasnt have radiating pain and told me to keep up with the iburprofen and tylenol and gave me some muscle relaxers and a linocaine patch which my insurance didnt approve. The pharmacy told me it would take an additional 5 days to get hold of the ER to rewrite the RX and perhaps it was best I just go back. I dont even think its a back issue. I think its a hip issue since that is there my pain and why i cannot walk. But still no xray. Its is that hard to get an xray? So back I go again for the 4th time in 3 weeks. NEVER AGAIN. I do not recommend. Additionally, the 2nd time I was where I waited for 4 hours in the waiting room. Very disappointed.
Honestly the worst place to get seek emergency care, the wait has been over 5 hours, I’ve overheard another person say they have been here for 8 hours. Haven’t been back yet to finish this review
I had s common outpatient procedure this morning and I couldnt be happier with the staff and facilities. On time and very competent.
They will only listen to you in the emergency if your at the point of dying. No joke... The Doc told my sister to be quiet when I was being checked, because she asked me Are you Ok?Im never coming here again. They should rebuild the hospital in Downtown Painesville.
Took my 92 y/o mom for an MRI. She was treated very professionally and with tons of respect.
Very friendly and helpful at registration,all precautions were taken for COVID.my scheduled appointment was on time ,staff was amazing and made me feel comfortable. Appointment was quick and easygoing
It’s so dirty and disgusting and it’s a bumpy ride i don’t like it my dad and grandma been here it’s disgusting
Waited an hr before being taken back to be seen at the e.r. Me and my wife where the only people in the lobby for the whole time. Terrible place to go. If you need a emergency room to go to i definitely suggest Cleveland Clinic or University Hospital over this place any day...Will never bring myself or any family here ever again...TERRIBLE
Slip and fall today and was handled with professionalism and tact. Staff was very understanding and helpful. Was in a lot of pain and they worked through my issues of mobility while doing tests. Thank you :)
Consider a veterinarian instead. You will receive better care!!!!Let this be a warning to all considering tripoint for emergency care. Dont do it ... Go anywhere else.Contact me at [email protected] for more information. The public needs to be warned!!!
The staff is wonderful. The doctors are well knowledged and give great carf...even he to and your family. I have had numerous procidurs (out patient surgeries. They also saved my life when I got blood poisoning.I would recommend try points hospital and physition to every body I can.
My son waited for hours, was in an accident where his drivers side door was crushed and air bags deployed. Had a concussion and cuts on head, neck and arm on left side....ER treated him like a criminal. Always a bad experience here since it opened. Terrible, rude, no compassion
LOL at the fact that I have to give a star to even post this. NEGATIVE five stars. These people go to school for years and chose this as their profession yet ARE absolutely CARELESS. Its heartbreaking how messed up the world has become and continues to become, especially in the medical field. Its all about the money....they kill you with chemo, and give careless service while doing it. I cant tell you how many people I have both seen and heard of out there who take chemo treatments because that is the only option they are given and told about when there ARE other ways that will actually help you LIVE instead of KILLING YOU. And its not just the chemo, (because that is almost EVERYWHERE that they recommend and tell you its your only option), its the selfishness and inattentive practices that I have both seen AND experienced myself. If you can, go somewhere else please do. These reviews mean absolutely nothing to them (Tripoint) because if they did, things would have changed by now. But I hope that whoever does read this takes it VERY seriously and makes it a point for themselves to save time, money, and possibly even your life by going somewhere else. Tripoint IS a JOKE...and whoever is supervising or running this place needs to check themselves and then take a good look around at whatever the hell is going on and at their staff. Do everyone, including your selfish, money hungry selves a favor and get it figured out or DO NOT continue to run a practice and put peoples LIVES into youre hands.
Had an outpatient surgery here and from start to finish, every employee was extremely pleasant and efficient. Wonderful experience
I hear its an excellent place if you have insurrance. In my case at the time I did not. Went in becuase I heard a pop in my calf area. No xray, docter bearly looked at or touched my leg. Kinda felt like i had some sort of plegue. I was in pain but not much. Doctore said I must of tore a muscle and the one I tore we really do not use.
Sat at their e.r forever. Ended up walking out without being seen. Plus my son was born there and about a year after he was born their facility sent us a letter telling us our sons and many others kids information had gotten out. They obviously have no idea what their doing.
I had joint replacement surgery on my hip there, 6/27/17.they treated me like a saint.absolutely no complaints.it is also a really nice, impressive building.
I was there for a CT scan with contrast. Dr says stat they did just that getting me in and doing the test and with the results. Everyone I had contact with was great bit I dont know their names they didnt tell me that but other then that A+
If this small hospital 30 miles out of the city doesn’t have the capacity to handle patients in a timely manner then you need to hire more staff. What a horrible time.
We are here right now, they have given very good care. Admission, ultrasound, CAT all since 5:45p.m. Staff friendly, helpful, respectful, only reason not 5 stars is cafeteria is locked with vending machines inside
Friendly, easy to register MRI lady was upset that I had to have a scooter and told me I couldnt take it into the MRI room but she wheeled me in and a wheelchair was not happy because I could not walk.
Staff was so helpful and gave me wonderful quick care. I am so grateful to have this hospital so close to home.
I was well pleased with the service I received, from walking through the door to leaving the facility, everyone was very respectful and professional, thanks for making the time pleasurable.
Today I had outpatient reconstruction surgery on my foot at Tripoint and I have to say legit every single staff that worked with me did an over the top job I felt extremely well cared for they made me feel safe and in good hands everyone was so friendly and genuine!!!
A friend of mine went here for some work up after having a bad reaction to some medication, they were really nice and seemed to know my friend personally.
Providers passing out erroneous political documents to patients is completely unethical. This provider must be reported to the state medical board.
Great hospital they Care about you the staff was great to my husband better then lake West and stay outside Cleveland clinic go to university way better then Cleveland clinic Tell you that you are nothing but a lab rat at Cleveland clinic Brain doctors dont consult family or even the spouse place has bugs also they say its The Best but university is really the best doctor Care here doctors in Cleveland clinic staff are cold as ice!!!!!!
Was admitted in the ER to be put in the hospital. While in the ER for 9 hours, I asked for a pillow and blanket. They could not find a pillow the entire time !! They cant afford pillows at the hospital ?
My wife had are baby here. They were all amazing all the way down to the cooks. The nurses, the doctors, the cooks, the house keeping, everyone was fantastic.
You are treated like part of a family not just a patient. They address everyone on an individual basis/need and are always in a great mood, full of knowledge and energy!!
I had an excellent experience. It’s always hard to go for this test, but the technician was very professional and understanding.
Reviewing the time my wife worked here I can positively say this is one of the worst places you can go and get away with stealing benefits. PTO FREEZE RAISE FREEZE HAVE FUN. I find the responses to some of these reviews hilarious.
Front desk girls were terrible and rude. Glad to know that laughing and talking to coworkers is more important than getting something that a patient needs.
Totally useless. they drugged me up for thectime i was there n prescribed me things i didnt need for symtoms i dont have. and only prescribed me super very little of what i needed the most for my symptoms.
Emergency room personnel saved my life 8 years ago. I would never put my faith in them to do the same today. I know if I had a heart attack and went there, I would surely die there.
The most unprofessional and rude group of staff I have ever witnessed. The culture needs a huge overhaul at this hospital. Worst experience of my life
Clean and lovely staff. Lots of parking close to building. Right off Rt. 90 interstate and Rt. 44. Close to restaurants.
It was okay. But the people was nice to me.
My grandma went to the emergency department and in her room I found someone else’s hospital bill, a used IV line, and someone else’s blood sample. Unless you are on the edge of death, go to Geauga Hospital or Lake West
I had spine surgery on October 26,2018..I could not have received any better service from TriPoint,from the staff at pre-admissions,the nurses on 4th floor E..My surgeon Dr.Eppig and his surgical staff...everyone was so very kind and helpful...thank you very much
If you look at theses reviews theyre horrible.If you go back 3 4 or 5 years ago theyre great. That should say something. Good care and compassion is not important to them.
Today I took my son to the emergency room excellent service very kind and attentive my congratulations
Last visit went well on time no issues and all staff very courteous. Will definitely use Tri Point again
The DR or whatever you want to call him was a total jerk to me and did not care about me or my pain... I needed to get my Mirena taken care of and he acted like I was a waste of his time...
Delivered our first baby here. Could not of asked for a better experince. Nurse, Drs and all of the staff were fantastic.
Only 2 stars due to the nursing staff. We were here for over 5 hours for then to tell my mom they dont know whats wrong. It took over an hour to discharge her from the ER
I guess you have to look at reviews now days for everything before you go anywhere,the staff there is so rude the nurse refused to help my father, while he was heaving a heart attack and she wanted to argue with me,very unprofessional, super rude this black ghetto nurse was, she never introduced herself ignored us the whole time it felt like it was some 3rd world country hospital,also they had a paramedic student practicing on my father he just had a heart attack this is not the time to practice we needed professional staff not amateurs,the blonde doctor looked like she was going to a Halloween party flashy colors shinny things very unprofessional and lazy the whole time, decided to remove my father to the Cleveland clinic,big difference is like night and day.
They were nice enough but did not give me an iv antibiotic as my dentist said needed to be done 3 days later I am on my way to lakewest in agony
Terrific employees in the radiology department! Made a very uncomfortable situation much more bearable!
As we speak my friend has been laying in the emergency room there since yesterday at 2 o’clock she still has not been put in a room because they said they don’t have no one there to clean them what the heck
My 91 yr old mother received the best care from the nurses and doctors during her most recent stay.
Horrible experience will wait there for ever and probably die there. Never go to TriPoint Medical Center unless you want to die. Everybody was rude so slow on doing anything.
Six hour wait so far for this emergency room visit absolutely unacceptable
Waited 8 hrs in ER today with my dad. Never again.
Staff is rude and not patient oriented! I feel they are only here for a pay check!! You have nurses and Techs sitting at the desk trash talking other coworkers!! This place is absolutely terrible!!
Every one in the mammography department was very caring, especially Stepheny.
Great emergency department the staff are excellent , I was traveling from ny to oh my sun got sick we stop by the gave him the royal treatment doctors and nurses and staff are the best thank you all
The team at Tri-Point Registration and Radiology were efficient and professional. Thank You.
Not enough personnel at the front desk, waited 25 minutes in line to register, which I think is unexceptable
Worst hospital ever, I could tell you all the horror stories but I dont have time for all of it. Just dont go.
It really was a very pleasant experience. Everyone was very kind, helpful, and professional! Thank you!
I was treated with respect. The tech told me exactly what to expect.
Total reviews rating 3
199 Reviews for University Hospitals TriPoint Medical Center 2023:
Review №1
2022-02-01If I could leave zero stars, I would. My mother passed away in their ICU from Covid-19. The lack of compassion was appalling. From political statements about her not being vaccinated to receiving calls saying “look, she’s gonna die. You can travel here if you want or not, it’s your choice, but you can only enter the hospital if you decide to end care. You can’t see her otherwise.” We would get one call saying “it was a good night” and a call a few minutes later saying “she had a terrible night”. If you or your loved one have the virus, please do not go to this hospital.
Review №2
2022-07-14Only giving two stars because their labor and delivery unit was wonderful. However, the ER was terrible. I rarely write reviews, but we were in a car accident and my 5 month old daughter was brought here and they were not thorough at all. They didn’t take her out of her car seat to check her - they only checked her vitals and then asked if she seemed normal (didn’t give me any signs to look out for or explain what would be abnormal). The doctor was there for a maximum of 2 minutes and used his phone’s flashlight to check her eyes, which I would think at an ER you should have better equipment, but I digress. Made me feel as if I was overreacting for bringing her there to get checked out, but I would think any parent would do the same in that situation. The comment about me obviously being a first time mom was unnecessary. Also, when I brought up that my arm was hurting I was told to just take Ibuprofen and they didn’t even check it out or anything. Definitely hope I’m never forced to go there again.
Review №3
2022-05-16This hospital is a joke its almost as bad as Lake West if not worse. They have no sense of urgency here came in with my fiance who is pregnant having terrible pelvic pains. She couldnt stand or anything the pain was so bad. Waited over 6 hrs to just get a ultra sound just to be sent right back out to the waiting room. My fiance was having a miscarriage and this hospital didnt care one bit. Didnt make her a priority or anything. Literally one of the worst hospitals ever. Never again will we use this hospital. Id give this hospital zero stars if I could.
Review №4
2021-12-28The worst experience we have ever had. The lack of compassion and communication was noted. My family member came in for a Fall. She fell there and we received no communication about her fall, tests, transfer to inpatient and her discharge. My husband and I never spoke to one doctor once she was transferred into inpatient. We had to call in for any information, which was little to nothing. We were not given the opportunity to ask questions. We were her medical power of attorney and she was confused. We were unable to advocate for her because of their indifference towards our family member. She died days later. I called and filed a formal complaint but I am still waiting on a response. I understand they are short staffed but the lack of communication especially because our family member was confused and could not advocate for herself is not okay. They robbed us of legal right to advocate for her health and safety. My advice, stay away from this place.
Review №5
2022-06-12I wish a zero star was offered. This hospital lacks people skills and lacked compassionate. I visited this hospital last weekend. I waited nearly 4 hours to be seen, while the waiting room was empty! Oh occasionally someone came in and they were more urgent. Really? I was there for possible covid or the flu. Thru said they were going to test me. Guess spreading it wasnt so urgent! I did have a fever is 100.4 and it was climbing. They said that ambulances was a priority. Really? Didnt see any, didnt hear any sirens. When I finally asked them to forward the chest x-ray to Cleveland clinic, because i was leaving. Receptionist said she check on things, but never left her chair or said a word to staff. They were cold to me, but Im assuming because of me complaining, but I was polite, not yelling, just pleading to help me.Finally, they saw me, and when my son came to pick me up, he said there were a bunch of staff hanging out in the back, as he came in.Heck a few years ago, they diagnosis my 24 year old daughter with the MUMPS!! She couldnt swallow. She literally was spitting in a container They said itll have to run the course, TYLENOL was all they recommended. Next day, my daughter and I went to the Cleveland clinic, they gave her an anti-inflammatory in an IV, and pain left in less than 5 minutes. It was an infection, not the mumps. She cried, I cant believe that was all it took. Dont you need to report mumps to the CDC? No paperwork was filed out. No x-ray to diagnosis mumps, which we learned.I didnt think much of Tripoint before. Interesting, seems like nothing has changed.
Review №6
2022-05-01There is a reason why the locals in the area that have lived in the area for a long time call this place, Diepoint. It is where everyone goes to die and thats it. They were negligent when my husbands mother died at their facility in 2016 by not taking her seriously when having a heart attack. It takes the doctors and nurses forever for you to be seen for even the simplest of things. Hopefully now that UH, is running things instead of Lake Hospitals System, Things will actually be done the right way the first time and doctors will be held accountable. I hope that is the case but it isnt very likely until the kinks are worked out and UH decides to fire the bad eggs that make this place rotten.
Review №7
2022-03-14This doesnt even deserve 1 star. Why is the wait time 24 hours, they said they were short staffed but this place has always been lazy and uncaring. They dont even have a real doctor there. The whole place is run by under trained giggling phycian assistants who have no idea what there doing. I was sick and I knew I couldnt wait 24 hours apparently because I have Medicaid. The worse thing was being in that waiting room that was so crowded people were bleeding all over and having chest pain.I watched a man die of a heart attack and the only thing the staff did was say dam, another one. His wife had been going to the desk begging them to help her husband but they kept telling her to sit back down. It was the worst thing I have ever seen. The staff was so uncaring many of us just walked out. I will never go back there. They are letting people die. While I was leaving I saw the nurses laughing while they were taking the mans body out of the waiting room. Avoid this place if you value your life.
Review №8
2022-05-17This is the worst hospital in the world. 5 different ppl hung up on me. They are rude and very unprofessional. A bunch of clueless people working in this crazy place. These ppl dont even deserve a star but so I could tell about the craziness ppl has been in the waiting room since 2:00 pm and was still sitting in the lobby when my sister left at 11:00pm. My sister was in this place (lobbyy) from 4:30 - 11:00 . Your better off going to a minute clinic. BEWARE
Review №9
2022-06-19I was very pleased with the level of care my father received. Staff is excellent: very responsive, caring, and efficient. The facility is clean and modern.
Review №10
2022-01-01Worst hospital to have a child in. Nurses change every half an hour. They had male nurses in labor and delivery. There is no nursery for kids. Baby was fussing non stop and their medical opinion was she is a fussy baby. Covid policies are constantly changing literally every hour. Food is disgusting. Nurses were rude and inconsiderate. Zero communication from an ever rotating set of doctors. Apparently everyone is on call. It’s ridiculous.