Mask required
Yes
University Auto Service in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Health and safety
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 513-961-8818
Site: http://www.universityautoservice...
Site: http://www.universityautoservice...
Opening hours
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (80)
I have been taking my cars to University Auto over the past 15 years. Randy and his team always tell me my options, their prices are fair and the work is always quality. I love feeling confident in supporting a local business and the relationship of trust that is built. The whole team at University Auto is Quality.
My son was notified by a popular auto service chain that his rear brakes were almost down to metal-on-metal. This surprised me as the brakes only have 30,000 miles on them and I would have expected the front brakes to have the most wear and not the rear, unless a caliber was stuck. I was a bit skeptical so I wanted a second opinion from a reliable auto service that had good reviews. I read the positive reviews about University Auto Service and made an appointment for my sons car. Randy was very nice and called me after looking at the car to tell me that the front and rear brakes were just fine. I gave Randy and University Auto Service 5 starts for their honesty and politeness, As I am 1,000 miles from Cincinnati, I really would have no way of visibly seeing if the brakes did or did not need replaced. My son has now been instructed to only use University Auto Service for future repairs and service.
I have been taking my vehicles to University Auto for a few years now. The team of technicians are always thorough with the repairs needed, but I have never felt that an unnecessary repair was made. The pricing for labor is competitive and very reasonable. I have always been able to get my vehicles in to be repaired in a timely fashion. Great work all around.
During a routine oil change with a major auto care business ending in -Stone, I was given a list of mechanical issues related to my automobile and advised these issues should be repaired during my next oil change. I was also given the cost for repairs in a printout sheet. Fast forward to my next oil change with -Stone and while scheduling a date for my oil change/repairs over the phone, I was informed of a completely different price than what I had been originally quoted. In fact, the price was double the amount!!! Given that the mechanics had not yet even examined my automobile, I was immediately suspicious as to why the repair costs doubled, sight unseen. I could even understand if the repair price had increased, based on an actual subsequent examination, but the mechanics had not seen my car and the doubling of the initial price took place over the telephone. I then called University Auto Service for a second opinion and am so glad I did, because one of the repairs I was being charged for by -Stone was not even located on my automobile!!! University Auto Service not only pointed out some of the dependencies related to my -Stone repair bill, but they also charged me less than half of the initial price given by -Stone!!! Most importantly, University Auto Services were able to repair a major leak that -Stone had not even located!!! University Auto Services has impressed me with their ethics and professional delivery of my automobile in a very timely manner. As a woman, I appreciate University Auto Services and their non-condescending approach to car repair explanation while addressing mechanical issues that are timely, efficient, and affordable.
Although they have great customer service, University Auto Parts fully intends to take advantage of students, who do not know any better. The first time I had my car serviced here, a trusted mechanic from my home town (2 hours away) told me that he believed I was charged at least an extra $150. The head man there was extremely courteous and friendly, so I gave University Auto Service the benefit of the doubt. The second time I had my car serviced was because the window wouldnt go up. It turns out the belt between the window motor and the window broke. When I got the estimate it was again $150-$200 more expensive than it should cost anywhere. When I started asking about the price I had to pay for getting the estimate, I was charged labor for taking the door panel off, AND FOR PUTTING IT BACK ON. The head man couldnt look me in the eye when I asked clarifying this with him because we both knew he was ripping me off. When I came in to look at the estimate, I did not tell them that I wasnt interested. Had I not asked any questions and simply agreed for them to fix the window, they would have removed the door panel again (to actually fix it), charging me twice for this labor. Although they have great customer service, University Auto Parts fully intends to take advantage of students, who do not know any better.
I brought my car in last spring because someone told me I needed to get new tires; they were nice enough to let me know I could wait a few more months but would need them before winter. Its refreshing to work with a company that puts the customers well being first. I went back in the winter, before bad weather hit, to get my new tires.I was very happy with the price and with the service Randy provided. I would recommend them to anyone, in fact I just told my Mom to go check them out!
Owner saw my car and told me he would have an estimate in 24 hours. After a week, no estimate. After another week, was told it was sent to the wrong email. I gave him my email again but still nothing! I finally asked for the estimate over the phone and was told it could be $400 dollars more after the work was completed. Was also told my car was just lifted from the parking lot for a quick look. Three weeks for a quick look! Declined the work, gave me 48 hours to move my car from the lot and then overcharged for the estimate. Customer service was terrible.
Randy the shop manager is very knowledgeable, trustworthy and professional. This is our 2nd time bringing a vehicle to this shop and both times the service was excellent!Thanks Randy!
I went into University Auto Service to get an oil change and they really went above and beyond to show me great customer service. with something as small as an oil change, they washed my windows and even vacuumed out my car. Everyone there was pleasant and they didnt try to up-sell me a bunch of stuff I didnt need. I was impressed with the level of service I received and would recommend University Auto Service to anyone. I have a friend who got her brakes done there and she had nothing but great things to say about them as well. I will be taking all my auto repair needs here. A great find in Cincy!
My car was making an odd noise, and I remember not too long ago my co-worker spoke with me about a new shop he had found so I figured Id try them out. And very surprisingly University turned out to go beyond my expectations. They were super friendly, and only told me what I needed to fix. Everything ran super affordable and I will be using them for my regular maintenance.
As we arrived from Cleveland for a college tour of the School of Arts & Design, at the University of Cincinnati, we experienced car troubles.My wife searched Google for recommended auto repair shops and found this one. I was greeted by a polite young man, also a college student, who asked me to back in a hour. An hour later and just $85.00, our SUV was fixed and ready to hit the road.
I needed an oil change somewhere convenient near UC. The service was great. I hung out with the owner and mechanic while they changed the oil and balanced the tires on my car. They were very friendly, joking around the whole time. I had a great experience, felt welcomed, got a great deal (with the coupons on their website), and will be going back for service and oil changes.
I needed a tire put on. But I really needed it. Walked my tire and rim over, not too far. Was dealing with this all day. Broke. Couldnt pay to mount it. So I walk there, explain myself. The man looked at the situation. Just helped me out. Completely helped me out and made my day. Thanks to him I have a ride to work tmw. A job for that matter. Which in hand pays for my classes. I dont like handouts and no one should. But, its the complete respect that was gained. Another person helping someone else. This place has these types of people. People that will actually help ya out, but also provide quality and fast work. Thanks again man! Made my freaking day
I have been taking my 20+ year old car here for years and these guys are great. When I get my car back it always feels like they did more work than I paid for. Randy is awesome! Their fast, reliable and most importantly affordable.
Dear students and women. Do not take you car hereFor repairs the work will either not be repaired correctly or rigged up to get you out of there.My daughter spent nearly 2k for repairs that either werent done at all, jb welded in place and not installed correctly. After 4 different break downs30 days of and on in his shop. We took it to another repair shop and had everything he worked on either replaced or redone. It took 1.5 days to complete THE RIGHT WAY. The mechanic said the job was horrendous poorly done and parts were jb welded together.I URGE YOU TO RUN AWAY FROM THIS PLACE OF BUSINESS.
I came here a while back for some brake work. I was in and out the same day, fair prices, and they were more than happy to explain exactly what was needed. As a woman I am always wary of auto shops, but I felt comfortable and will come back in the future.
-Additional charges-Installed bad valve stems-New tire blew in a couple months after purchaseIf you need a significant repair DO NOT go here! The owner seems like a very nice guy when on the phone and talking to him on person, but he doesn some shady stuff as a mechanic.First I would like to take the time to give you guys a little background on why I had to go to this place. I blew a tire a day ago and was looking on purchasing 4 new tires because I had winter tires on my car in march and no one had any winter tires in stock (thats fine it was a mild winter). I asked him for a quote on 4 new tires, he gave me a price (~$450) and told me to bring the car on over asap so he can get it done before the weekend. I drove my car over and dropped off my keys. At this point everything was falling into place and running smoothly.I returned to the shop an hour before the shops closing time (5pm on a Friday). I walked into his office and was ready to pay around the quoted price that he told me earlier that day on the phone, which was ~$500 (4 tires at $108 each plus $15/tire for installation). Right before he has you swipe your card you finally find out the total price, which came out to be ~$620. This is because he tacked on a $100 labor charge for grinding my corroded rims down and a mystery $15 fee. I knew my rims were corroding on the outside and had no idea what the insides between the rim and the tire looked like. My visual inspection showed that the outsides werent touched at all. No scratches from a grinder or nothing. So they could have done that job or just made it up because I would never know without taking the tire off again. I paid the bill in hoping that they were telling me the truth.Fast -forwarding 3 months, I have been losing tire pressure in one of the tires. Like 3 psi a day, meaning my tire would always go flat after 3 days of rest. Unfortately I was back home (3 hours away) and had a local mechanic find out that they put in all bad valve stems in my tires. They also didnt grind my rims! Also, the balancing weights were put on incorrectly giving me virbation at higher speeds.Another 2 months have past and I had another tire that blew. i just bought this tire and put maybe 3,000 miles on it with highway driving and drove on roads with barely any potholes.Would not reccomend!
I sent my 2012 car for fixing heater problem on Wednesday. They said it caused by heater core blocked so the coolant system need to be cleaned and the heater core flushed. That would take no longer than a hour. They called me to pick up my car for it has been done around 4pm on Wednesday, but I didnt have time to pick it up until the next day.Then they called me again the next day (Thursday) around 2pm informing me that my car was CAUGHT ON FIRE during they test driving! And they claim that the test driving in which my car was driven to 23 minutes away from the auto shop was for testing if the heater work well one day after they fixed it! My engine part is almost burned out when I saw my car. And they claimed that the fire was from my battery and theyre not liable for the fire at all.
We broke down on the highway, had the tow truck take us here. Incredibly friendly on the phone. They put our car priority and got working on it immediately. Gave us updates as they were working on it. Only bad part was the waiting area which was just a hallway with chairs. But they tried to make it as enjoyable as possible by offering to turn on the TV. They got us out on the road (after thinking they wouldnt be able to fix it that day) after about an hour or two.
I have been a University Auto Service customer for over some 20+ years. With all of my visits, I have found them to be very thorough with inspecting my vehicles. I almost always go with Jerry’s recommendations. His vehicle inspections are very thorough, and that’s why I go see Jerry. I’d rather be safe than sorry and up to date on any preventative measures I can take.
Referred by a friend and what a great call that was! My car was making a strange noise but it turns out nothing was wrong, just needed a little tightening by my wheel. Fortunately it wasnt an expensive repair; all the guys were really nice and I appreciate their honesty.
I went to university auto service to inquire about getting a leaf spring on my jeep fixed. I only needed 1 leaf spring. I was quoted a price of $1200.00 for 2 leaf springs and 2 rear shocks. this is not what I asked for. I was told the leaf springs would need to be replaced in pairs. I left and went somewhere else. The leaf spring with new spring and hardware was replaced for $269.00 in 2.5 Hours. No more university auto service for me. costs are excessive and misdiagnoised. Have done good work at times. But not consistently.
I have been burned, and I was sketchy about taking my vehicle into any shop. Through word of mouth and high recommendations I was told about them and how I would be taken care of. I’m so glad I went to see them, not only did he save me money but also showed me my wear and tear of my brake issues and other recommendations. Thanks a ton for taking care of me!
I was quoted $252 in labor to install a wheel bearing which was later installed at another auto service center for $50 in less than 30 minutes. They also charged over $100 over-quote for a repair of my engine cooling system despite not having to do any additional work than was originally known. The work has held up so far but their pricing policies are unethical.
My 1996 Chevy Monte Carlo had issues where it would stall out in traffic all the time. It also had problems starting. One day, it wouldnt start and so I called University Auto Service. Randy sent a tow truck, diagnosed the problem and got me running again. After the service, the car starts quickly and easily and does NOT stall out in traffic anymore. I couldnt be more pleased with the service I received. Thank you!
Installed new rotors without any issues and got my car back to me quickly, highly recommend these guys
I only changed my car brake line that should average 200-400$ at max yet they charged a hefty overprice for there service 800+ just for that I would definitely ask anybody who see this go somewhere else you will be ripped out of cash of there for an easy fix
I stopped here because my car was making some noises and I needed it checked immediately. They only needed to tighten a bolt that had come loose and didnt even charge me! Thats such great service and I appreciate they didnt try to sneak in something expensive!
They were able to get the work I needed done on my car very quickly and professionally. I really appreciate that they text me updates and questions since thats easier to respond to then phone calls.
The gentleman was extremely nice and helpful. 30 dollars for plug and fix, I felt was a bit much. It was very convenient since I live in Clifton, but overall my car is back on the roads tearing it up.
Randy seems to be straight up, honest and his opinion and quality of work extremely reliable. It is refreshing to come across a mechanic nowadays with his integrity. I would definitely recommend University Auto to anyone.
When I had a problem with my 2000 Mitsubishi Eclipse I took it to University Auto. Randy and the rest of the guys were extremely helpful for finding the problem with the wiring in my car. It didn’t even take a day and I was back on the road. Thanks again.
My full-size spare wheel had a bent rim and one of my tires got shredded on the road. Randy fixed my rim and had me going again in no time on very short notice (right before Thanksgiving, mind you). I was blown away at the price as well - what a steal! 5-stars for sure.
Charged me over $600 for wheel bearing replacement and simply did not do the job. I had to have it replaced again and driving on a bad wheel bearing is a dangerous situation that can get the driver killed.
Everything was fixed in the same day! I dropped off my car at 11, and was back on the road by 3. They texted me my estimate, and were extremely helpful and courteous.
This place was absolutely terrible. I went in because my engine was making a noise and they told me that it was not a big deal and the changed my oil and charged me 140. A couple of days later my engine blew up. So if you want an expensive oil change and a wrong diagnosis this is your place.
Right place at the right time. I assume standard rates apply for labor and parts, but they stayed late on the Friday of the 4th of July weekend to replace a water pump for me. 5 Stars!
They didnt make sure that my car was locked and it ended up getting broken into on their property... When I approached them with it they basically had a its not our fault attitude and offered me a free oil change for my over 100 dollars worth of stuff... Then when I got angry the owner started yelling at me as if I was his daughter...They left everything out of my glove box and thrown around my car (they confirmed that was them)The price with reasonable but then they charged me an extra 20 just for me to pay with a card, didnt give me any quote to begin with...Unprofessional and sloppy just go to a bigger company...
They fixed front right bearing and hub as well as brakes on our 2008 kia sorrento..we pleased with a job well done.
It is very mind easing when my son goes to school. The past mechanics have made mistakes and left him on the side of the road with a broke down car. Ever since University I have yet to have another one of those phone calls.
Customer services lives on at University Auto! Love these guys! Fast, courteous and wallet friendly car repair!
These guys saved me! My car broke down and I found myself stranded. I got a tow and they explained my options. By the end of the day my car was back on the road and I was happy! Ill come back here for future repairs.
Service was quick and friendly. However, another issue arrived afterwards that was not there before. So although I want to return, Im very hesitant.
They were nice and polite. They worked quickly and got me back on the road.
Just OK. Sometimes not so nice and overcharged. Waste so much money there. Brake pad exchange -- $300. One fuse replacement -- $200. Gosh. I dont wanna be there again.
Went to this place with 1 flat tire, 2 days later it was flat again, brought it back and now 2 visits and $70 later my tire is still flat. Never bringing my car here again.
Awesome place.They did a great job fixing my vehicle, reasonably priced, conveniently located, great customer service and honest low prices.
Not like this place needs another positive review, but they definitely deserve it. Ive been here twice, and both times received fast and very friendly service. Very affordable as well.
They put my brakes on too tight, when I take my foot off the gas the car begins to slow down, its like the brakes are pulling
Great customer service, timely auto care, and good prices
Very nice staff, honest...our new mechanic!We highly recommend!
They put on starter on my car they repair one side but they broke my stereo and I do not what they did I can not lock my car door bad experience .
Great service, fair prices, honest diagnosis
The gentlemen that work here are SO kind and help make the entire process as painless as possible. 100% recommend
Knowledgeable and friendly staff. They do it all.
Good service, but wasnt told prices until after the job was done. Would rather be told the prices before hand
Will never go anywhere else! Nobody else will touch my Honda! Thanks again guys...
Great services at low prices, family-owned, with a very customer friendly environment!
Thanks Randy .. that was beyond good customer service
Awesome shop!!! Knowledgeable techs. Keep up the great work
Theyve always helped me out for the best price around
Quick service and they really proved they care and didnt overcharge for unnecessary fixes
Dont waste your time and money.Dont screw up your car there!
It was a nice quick oil change
If these guys cant diagnose and fix it then no one can!
Fair pricing good service
Got me out of a bind when my breaks were going out
Awesome mechanics and good pricing
Very affordable
Great service!
Total reviews rating 4
80 Reviews for University Auto Service 2023:
Review №1
2022-08-11I was double charged for University Autos services after waiting two full days for a repair that took them 20 minutes. I will not be returning.
Review №2
2021-10-22I cannot even begin to say how fabulous this shop is!! I called them because my truck started misfiring while I was towing my horse to Kentucky. Being far from home with a horse in the trailer I was in full panic mode. Randy was not only calm and helpful, but he helped me trouble shoot where to go so I wouldnt get stuck with my rig and wouldnt have to unhook the trailer. They had my truck fixed quickly and my horse and I back on the road. While they could have used my moment of desperation to gauge the price, it was actually very reasonable. To cap off this fabulous experience, they even helped me back up the trailer and watched traffic to make sure I could get on the street without issue. Then they called me after I was back on the freeway to make sure the truck was running well. These guys are beyond great mechanics, they are good people.
Review №3
2021-03-11I called and Randy told me to come in right away. Dropped my car off to replace the oil tank plug and he did and changed my oil as well. He called me not even an hour later and I picked it up. Quick, easy and the price was reasonable. Highly recommend
Review №4
2021-03-08I am so happy I ran across this auto repair shop when I did. My car had been giving me this message that had me confused and freaking out. It kept cutting off, and I didn’t know what was wrong with it. Fortunately, I called and spoke to Randy. He told me to bring it in for a free diagnosis, I dropped it off. A hour later they told me what was wrong, and I gave them the okay to fix it. 3 hrs later I picked my car up, and the problem was fixed. I would highly recommend them!
Review №5
2021-08-19They plugged my tire after I requested to have it replaced, then the tire was flat again not even 7 days later. I paid for over $800 worth of services and my car still doesnt work because of the very reason I came to this place in the beginning. I spent all my savings, missed 2 days of work, spent hundreds of dollars on ubers, and now I have to come up with another$100 to change out my tire today. All I wanted was someplace I could trust to do the whole job the first time. I wouldnt be so upset if I hadnt specifically requested that the tire be replaced on the phone call before I paid to have my car towed to the shop. I told them I drive 100 miles a day, I told them the tires were old. When I picked up the car I was not told that I would need to service that tire. I wouldve paid whatever the cost to make sure I didnt have to be back within two months. Unfortunately now due to the missed work and ubers and rent being due, I am officially broke with no car. Hopefully my boss will understand.
Review №6
2020-04-16Update: Went back for an oil change a few months later and still the same great service! Prompt and polite just as before!Absolutely amazing service! They got me in and out in the same day and charged a super fair price. They easily could have tried to up-charge me or add on addition parts for the problem I was having, but they didnt. The woman on the phone and at the desk was super sweet and personable, and the mechanic I worked with was extremely polite and professional, as well. I will definitely go back when I need service in the future!
Review №7
2022-02-07Extremely fast and professional. Had my car back within 2 hours good as new. I highly recommend this shop!
Review №8
2021-04-24As struggling broke college student, it disgusts me to think about the $1600 they charged me for a bad repair. Not only did they fail to fix the problem, but they charged me another $250 for a follow up. Two weeks and $1850 later I will be taking my car elsewhere to get the EXACT SAME problem fixed.They know nothing about cars here. PLEASE don’t make the same mistake I made. Spare yourself the gray hairs, tears, and sleepless nights. Take your car somewhere else.
Review №9
2021-05-05Went here for air conditioning and to place new rear arm for wiper blades and ended up in two trips. They placed the wiper blade upside down and did not receive a discount for that, nor for working at UC as was advertised. I went here because of the 4 star rating and was kind of disappointed. However, friendly desk experience.
Review №10
2020-10-02University Auto Service replaced my Catalytic converter a few months ago, and it ran great! Unfortunately it went bad again not long after, but they replaced it again for free, and did further research, finding that the o2 converter was the cause, which they also replaced for free! Cant recommend this place enough, the people here are very generous and do a thorough job - the next time my car acts up, I know where Im taking it back to! (University Auto Service!)