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Where to begin. Im currently on hold for the second time. Like other customers have said, you must have a degree in extremely low quality AI just to make it through their 1-800 number and get to a real person. It is possible, but...wow... Most of us are aware America is being destroyed from the inside and this is yet another service that is Government run, and big business doesnt like it. So sabotage it from within so people us UPS and FedEx. Anyway, I created a case number the last time I got someone on the phone and still nothing from Middletown post office. Then using the online site, it says my case number is resolved. Funny, its not resolved or did anyone address it. I am starting to think someone at this post office opens the web site where the complaints/case numbers are, clicks on the select all button, and then clucks resolved. The main number said my mail has been forwarded, yet they cant give me an address to Where it was forwarded. Seems fishy doesnt it. With Google knowing what time you get out of your car and will also give a percentage of their accuracy (Getting out of car. 98%...yes you are tracked that much) I find it hard to believe the post office cant tell me where a package was forwarded too. Then they say there is no record of me forwarding the package. No s**t, because I didnt. Then they say the only place that an give me this information is Middletown Post Office. Which is the armpit of post offices. I live in Liberty Township and must pass the Monroe post office to drive to the Middletown post office. The West Chester post office is also closer. Our Government doing what they do best!! The only difference is when people say they are incompetence, they are completely wrong. The people at the top know precisely what they are doing and are far from incompetence. This is all planned! Educate yourself.
Talk about a horrible post office. My mail was hand delivered to the wrong person at the completely wrong address. One manager claimed they would stop delivering mail to that address until they returned my mail but that was a joke. If someone willingly takes the wrong mail, why would they give it back? This post office needs to do much better. Mail goes missing all the time but for three important pieces of mail to magically disappear and never get delivered to the correct address or let alone address their error is pathetic.
Ive never in my life seen a post office as sorry as this one. On multiple occasions theyve failed to deliver my medication that I urgently need. When I schedule a redelivery they never come back. I can recall 3 times theyve failed to deliver a package and updated the tracking to say that they didnt have access to my residence even though I live in a townhome where you can just walk right up to the door. Other issues that Ive had in the past with them Include:1. They lost a package that was a Christmas gift.2. left my package in the parcel locker, but didnt leave me the key to open it. I couldnt get in touch with them about this because they will not answer the phone.3. A mail carrier once knocked on my door and within 45 seconds max I opened the door only to watch them drive away after looking right at me.4. At least 4 of my neighbors have gotten my package by accident.5. In times when Ive called them to straighten out a situation, they dont answer the phone. It will ring for about a minute and then the call will disconnect.
I love the United States Postal Service and I actually enjoy going inside my local branch when I need to. They are cheerful and inside the post office is where youll find all the interesting stamps. The grocery stores only sell the boring stamps. Dont you want to feel great when you mail a card or a bill? USPS delivery is competitive with UPS, FedEx. Priority Mail is a deal and USPS will be delivering Amazon in your neighborhood.
I go into the post office a couple times a month and the staff has always been great. Even with construction going on they were awesome helping me with my postal needs. The parking took me a few times to figure out but that was due to construction. Our mail delivery person (changes from time to time) is great. They are always friendly and professional. Way to go Middletown Post Office. !!!
Super slow shipping.If you go to Meijer, at customer service there are postal supplies, scales, service with tracking receipts. It goes straight to Cincinnati, and shipping speed is outstanding.
This office is terrible. I have packages that arrive & sit there for over a week. My daily USPS daily delivery notification email shows that the packages will be delivered but their office doesn’t deliver them for another week. Everytime I call they say “The scan is wrong, it’s not here yet” or “I’m sure it’s here somewhere”. Not helpful at all. These are my belongings that I’ve paid for that they are not delivering. At this point if something is slated to ship USPS, I ask that it be delivered another way so I can actually get it.
Ive lived at my home for 3 years and can count on one hand how many times theyve knocked on my door for mail. I am always receiving sorry we missed you notes even though I am home and says they will attempt to drop it off again with a signature. I then wait well over a week with no luck just to go to the Post office and do it myself. The organization of the office is terrible and sorts stuff by date instead of general area or name so if you dont know exactly when it was supposed to be delivered youre gonna wait in line for 30 minutes while they look through everything. Its an embarrassment and the people at the office act as if Im bothering them for grabbing my stuff that shouldve been at my house to begin with. At least its known locally that the PO here is terrible, I wasnt the only one being treated this way.
Told me my mail was delivered in my mailbox, it was not. Knowing my mailman, any house on the street could have it. I constantly get other peoples mail, like 3-6 pieces a week from addresses half a mile away. Seriously, Helen Keller could deliver mail better. Perhaps if the USPS trained their carriers more thoroughly and didnt feel the need to take a federal holiday every other week, Id have a mailman competent enough to carry paper from house to house. What a joke.
Terrible mail man and left rude notes at the mailbox. He also doesn’t deliver my packages. I was supposed to receive one today and it says delivered at door. I was outside when the mailman came to the boxes and never delivered my package. Tried to reach the post office to complain but couldn’t reach an agent.
June 7th-once again they picked up my package and did not scan it🤬 meanwhile my client is waiting for an update on her tracking number. This post office needs to be shut down.The postmaster will not respond to any communications at all apparently she doesnt actually have a job there- Its just a title.June 6th 2020 UPDATE 2- NOW MY MAIL IS ACTUALLY BEING REROUTED FROM MY OWN POST OFFICE TO KENTUCKY BEFORE BEING REROUTED BACK TO MY POST OFFICE AND THEN THE TRACKING IS CLEARED OUT AND ONLY SHOWS THE ORIGINAL PICKUP. ON TOP OF THAT IT WAS NEVER DELIVERED MORE THAN A WEEK AFTER IT WAS SENT OUT AND DAYS AFTER IT WAS SAID TO BE IN MY OWN POST OFFICE. THE POSTMASTER Brenda Schubert REFUSES TO RESPOND TO PHONE CALLS OR EMAILS. 06.04.20*UPDATE May 27th 2020- 2nd day in a row I didnt have mail pickup/delivery. If I could give zero stars I certainly would.Our mail wasnt even picked up today. This is not the first time either. I put a package out at 5 am, and its still in the box at 22:42. More than half the time when I send out a package it never gets scanned until DELIVERY. Ive even put notes in my mailbox requesting for the package to be scanned, and they somehow forget. 45044 never has the same mail carrier for two weeks in a row. The US government needs to close the post office in 45044 Liberty Township and move our mail to Monroe. Its way closer anyways. 5/
I live on Pershing Ave. I get mail fromt the street behind me. I get my neighbors mail. My mail box is on the road and packages wont come and it will say No Access to location. Even has said that I had them hold my package so delivery day doesnt get missed. My mail man must be blind and dyslexic. None of the works at the office itself are much better. Like the penguins from Madagascar
This post office not only delivered a package of mine to the wrong address, which had credit card info on the invoice, they have twice claimed to have attempted delivery when no one ever showed up. I was home and right by the front door both times. No knock and no note left. Amazingly, my dog didnt even hear the attempts either, and he reacts to everything. Ive only been inside this post office once and the person behind the counter clearly didnt enjoy their job. I think its time to clean house.
Very unreliable, the mail will run anytime between 9am and 8pm (different carrier every time, seriously I dont think we have had the same carrier twice, ever), and 90 percent of the time they dont take my out going mail. trying to run a business with regular hours, how am I supposed to get a package if the mail doesnt come until 8pm? am I supposed to sit and wait for it? oh, no worries, they will just leave the package on the door step, then the next day I can watch my cameras for the person that stole the package!! all I ask is for consistency, just have the mail come at the same time every day..
This is the worst post office! They are slow and rude, My mail gets mixed up with other routes and/or held at post office. I never request these packages to be (held) I want them on my porch. I also have cameras and proof that most of them dont care. Throwing my packages and losing them, stating attempted delivery! Yea I dont think so I didnt even see him carrying NO packages in his bag.. WOW if I could use a different carrier I would. They day drones replace mail carriers ill be happy! They should be help accountable for lost and damaged items
This post office has very bad costumer service, they always seem to have trouble delivering mail, and the employees are just plain rude! I have had issues where they would mark my package delivered even though it wasnt. Also 2 times last year they somehow marked my mailbox vacant--which meant they completely stopped delivering my mail. If I could give them a 0 stars I would.
To the lady I spoke to on the phone thank you for helping me . You are awesome.To the grumpy people in the front holly molly do you need a good coffee to wake tall up you are so mean speaking and to the lady with blond hair today at the front desk how freaking rude of you . If I didnt have my kids with me Id say something to youre face . This man asked you a freaking question not service that took more than 2 minutes to answerShame the post office cant hire good caring people .no wonder everyone rates this place so low . I give every place the benefit of the doubt but shoot man .USPS can you do anything about the people you hire ....
The worst post office Ive ever seen. I continue to get everybodys mail. I went to the post office and also told three different mail men about it. One was really rude. Ive got the same mail three different times and it gets aggravating. They are very unprofessional and shouldnt be working there.
The delivery drivers like to do the least amount of work as possible. They don’t always deliver my packages to my apartment door. They leave it at the mailboxes where anyone can and will take it. Recently a book was delivered. It clearly says DO NOT BEND BOOK. Well they bent the book to fit it into my mailbox.
Neighbors delivering neighbors mail, sometime as far as 2 blocks over. Packages show delivered to mailbox, yet security cameras show mail persons delivering mail only. If they scanned it at front door as they are supposed to, they could answer where the packages are. Since they scan then at the truck they could be anywhere. Complaint after complaint and all they will say is I will get back to you. The 800 number is of no value either, this is a government division with strict guidelines and no enforcement. No accountability, and no recourse except to make sure they make you postal experience miserable.
Dropped off a prepaid package Tuesday november 13th in the am. The next Tuesday online it still said it was at the facility so on Wednesday I dropped in and spoke to a supervisor who took down the receipt info/ and tracking number with my telephone number and stated he would call me back. That same night it was updated online again saying as of the 21st it was ready for pick up at the facility. When I asked them about it Friday they said yes that means its ready for a carrier to pick up and that it HAS been picked up... well now here I am on Tuesday the 27th and I just now got an email saying it has been picked up and processes by a shipping agent 2 full weeks later. Their negligence almost costed me $1k. Be sure to receive a receipt from this facility as well as taking a picture of your boxes before sending them out. Very unprofessional with how I never even received a call from the supervisor like he said. Do yourself a favor and drive to a different USPS facility
My husband was just there 4:30 pm June 5, 2019. Shipping a tiny bubble mailer with a shake mix in it and a thank you card. The woman whom was the clerk proceeds to rip open my bag to check for things that are hazardous. Which is fine, then she rips open my thank you card to make sure there is no money inside? Then says shipping to Canada is $32?!? She was rude and unprofessional.
A package shipped to me via 1st class was delayed here and will not be delivered to me for days after the expected delivery date.I dont understand why USPS would have a specific pricing tier for how fast it is to be delivered only to have no care as to how long it takes to be delivered.USPS is a no fault company who really is indifferent to how packages are handled and/or delivered. It is always the shippers fault. You guys need to wake up.
I have been shipping the same stuff, same shipping labels, in the same envelopes provided by the post office for years. Today I went to do the same thing and the lady was down right rude. She wouldnt let me finish what I was asking by interrupting me and talking over me saying your not listening . She was the one asking me the same question and she wouldnt even give me the chance of answering. She kept telling me it was one thing and when I would would repeat what sh she said for clarification she would act like she didnt say it. And because I didnt want to purchase anything, just mail my stuff she completely rude. Definitely was a waste of time and now I have to go to another post office.
Ive lived in Middletown since October 2017 and this has to be the worst mail delivery I have ever experienced. The postal carrier just shoves things in the mailbox, crumples items up and just shoves them in. Wont take the 2 seconds to put them in properly. Constantly have other peoples mail in my box, missing mail and several misplaced packages, of valuable items, that are not replaceable. Im about to just lease a box at UPS and have everything sent there.
I never take the time to write reviews but feel compelled to do so this time. On five occasions over the last three months I have been informed by county agencies and/or vendors that notices were left at my residence by my mail carrier. I run a business from my home and scrutinize all of my mail carefully. Not once did I receive the notices that the post office reported was left at my residence. The notices that I did not receive had the potential to cost me many thousands of dollars. Only by dumb luck was I able to avoid these losses. The fifth phantom notice was supposedly left at my home yesterday afternoon. I have zero confidence that my carrier will do what is required of him. As much as I hate the idea, I may have to establish a post office box for my business mail. What a shame!
If I could give a 0 i would this place is awful...the mail man was caught throwing our mail away! And my mail has taken over 4 months to be delivered, also when I finally received my mail it was open! I ordered glasses and he must have been disappointed with what i got so left them, my other item i ordered was fragile and said it on the box but I heard a huge thud and to my surprise my item was in pieces! I even have a suspicion the mail man took my $50 visa card because that has been over 7 months and my uncle sent it to me from Indiana....would never recommend this post office🙄
A package of mine was expected and placed out for delivery today. I never got it and the post office updated its tracking to held at post office at customers request I never made such a request.Im furious.
If offered a position as a CCA at this location DO NOT TAKE IT. The supervisors will run you through loops to try and get you fired the whole time like Postmaster BRENDA and Supervisor BRANDON did constantly to me, and if you decide to transfer out will take every vengeful action that they can to try to make it so the other office wont accept your transfer. Also working here makes you realize why middletowns mail carriers are among the worst of the worst. Regulars will say nothing is wrong with the post office but the CCAs will tell you the truth.
Wow! It says they open at 8:30 a.m. and I called 3 times before someone picked up. Whoever did was obviously disgruntled with the fact that she had to answer the phone. I had two packages that were listed as having been delivered Saturday and when I told the lady who answered the phone that I needed to see if I had a package there she was absolutely hateful and rude. I couldnt believe that someone who works with people would behave like that. Who is in charge here? Ive been in customer service for 10 years... I would never talk to people like that or tolerate that kind of behavior from employees. Its absolutely embarrassing. Its a sad day when even the government sanctioned agencies in this town cant manage to hold employees accountable for basic customer service skills or lack thereof.
Very nice and courteous people working but very slow. Don’t come if you’re not prepared to wait.
I would rate this a 0 but you cant. Ive been trying to get a package that was sent to me back in December. After I called to have them keep it at the post office they sent it out anyways. And now has be returned to who know were once again. Next step is to contact Megan
Package Held at Post Office, At Customer Request. Of course, I did not request that. This is how they avoid responsibility for late delivery. Make sure you register on usps.com and leave specific delivery instructions for every tracking # you got
This post office is the worst, suppose to have a very small package delivered yesterday, got another package i was not even expecting, the one i was waiting for never came, then later they claim they tried to deliver and left a notice! Very untrue, no notice, no package, and i do not have to sign for it either. This is far from the first time this has happened. Three days ago the post girl through my stuff on my front porch where everyone could see it and walk up and take it. I have watched the mail person walk right by my house when i had mail out on my mail box. I have been dealing with this stuff for 10 years, never changes. I also have cameras watching my house, so i know when someone has been to my door or knocked. Im sure its the mail person not doing there job, so they mark it as attempted delivery to cover there own ass.
Why is it so hard to find the local phone number for the post office!!! And when you call the 800 number, you get a run around with an automated service. Guess Im going to have to get in my car and go there...
My mail box and 3 other streets mail boxes got ran over by a drunk driver 3 months ago. They still havent replaced them and i have to drive to the post office to pick up my mail. Ive been desperately waiting for some extremely important mail. Then i find out the post office sent the mail back. Now Im waiting on hold. It said 15 minute hold time and Ive been on hold for over an hour now and still waiting.
On the phone I always receive decent, friendly help..... but when I go in I feel like they could care less about their customers. Last time I went in I wasnt impressed one bit! There were only about 5 people in line with what seemed to be small requests/services needed and all I needed was a stamped envelope! After waiting 30 minutes I finally got my stamped envelope with what seemed a very rude customer service guy. If the guy hates his job so much, he should find a new one... instead of making their customers feel awful when going into this post office. I avoid going into this post office now and dont mind waiting to mail my mail and getting supplies i need from a neighboring post office when im close by. Middletown post office... a smile and a friendly hello goes a LONG WAY.
Never really had a problem with people behind counter but delivery sucks always a different mail person and packages and mail to wrong address and glad I looked on my ebay to see that my package was not left where ever they left the notice. this happens all year round. really need to fix mail carriers to one area not shift them around
Deserves negative stars! THIS POST OFFICE IS RUN A WICKED, EVIL, RUDE, DEMEANING, BELLIGERENT WOMAN! I called to POST MASTER BRENDA that my mail wasnt being delivered. She said she would get a hold of the carrier and figure out the problem. I was told that my boxes were blocked and the mail truck couldnt get to my mailbox. I told the postmaster(term used lightly) I park my car in front of my house and leave the mail carrier plenty of room and she insisted that her mail carrier has pictures to prove otherwise. I asked what happens to my mail when the it doesnt get delivered, she said they hold on to it and then return to sender. I was never informed of this problem, I had to call and find out. Really? Wow. Then to make it all better, I asked to speak to her supervisor or who they were, she said she didnt have one. I asked who runs the place then and she said she does. I told her she does a terrible job she cant inform residents why their mail cant be delivered. Then she told me I was a horrible customer and hung up. Our tax dollars working for us. BRAVO!!Come to find out, I am not the only one in my neighborhood who had this problem with POST MASTER BRENDA!
I went here to get a lock replacement for my mailbox due to moving in my new place. Got my lock change finally. So I moved the rating up. Thank you.
Highly disappointed. Been waiting on a package since Thursday and they couldn’t deliver it due to an animal interference, yet around here there is none plus with being during the day: then Friday; they tried to deliver it but claimed there was no safe location for it? Like I even told them previous times where to place it! Then I’ve been trying to call to file and claim and they don’t know how to answer a damn phone.
On 1/29/16 I got an email that a package was delivered to my home at 12:08pm. I did not get home until 6pm. NO PACKAGE! I called today 1/30 at 9:36am & gave a woman my tracking #. She said she would check & call me back. I waited till 11:30 & called again. No one answered. The post ofc closes at 12pm.WHERE IS MY PACKAGE?
They have lost a couple of my customers packages 2 of them totaling over $2000.I did insure those packages that cost me a ton of money and when I filed a claim they came up with some story as to why they denied the claim. Now they have lost 2 more more packages that were parts for my customers! I am so frustrated I can barley type! Oh yeah, I wont even go into to how rude the workers at this location are...
This post office said that they delivered my package at 9 pm when everyone was home. Relieved an email saying that they attempted to deliver the package, but no one was home and left a note. I dont know what house he went to but no one attempted anything.
So we scheduled a pick up on the 17th... we have done plenty through this office. Not only Did She not pick it up or look at the box. when she brought a package that I was waiting for she threw it on my porch that I have on video. the package says FRAGILE DO NOT BEND all over it!! As a result it broke one of the DVDs case. video here : FB Places Middletown post office
Worst postal service ever! Lost 2 of my packages. I called on several occasions to inquire about them and they promised to look for them. They NEVER returned my calls. I wish I could give ZERO stars! With all the bad reviews this place needs to be shut down!
This place is a nightmare with unprofessional and rude staff that will not let you speak. They hang up on you and provide you with any information. I have recently relocated and a have a rerouting address set up. I called because I have not received all of my mail after almost 2 months. The individual that I spoke with screamed at me and hung up. A complaint has been filled but, nothing will be done.
Called the office at 450pm to see if theit lobby was open after hours so I could pick up some large flat rate boxes. Lady was cordial on phone since it was close to 5pm. Said the lobby was open and FRBS WERE available. Went out of my way, past my house.. (did I say I am from out of town?) Found the office, only to find EMPTY SHELVES where the flat rate boxes should have been. You would THING she would have checked to see if they were stocked up, since she knew someone would be coming. No customer service.
The mail carrier for my area needs to learn how to deliver mail properly. Delivered mail has been mixed up: some of my mail going to other mailboxes & vise versa. I get VERY important mail that lately has not been delivered & Im the one who gets penalized for it!!!!
This is the slowest USPS office I have ever seen. 45 mins to get a money order!!! Go else where anywhere else
Staff are always friendly and helpful. I have always received great help here
They dont even deserve one star. My god way to live up to the stereotype of a Middletown retard. So without any reason my mailbox has been marked vacant. They cant give me an explanation. So apparently all my mailbox has been returned to the sender. That place needs to burn to the ground and maybe they can start over again.
We recently received a greeting card sent to us by a relative who failed to include the street address and misspelled Middletown. Great service by the Middletown USPS to get the card to us instead of throwing it in the dead letter bin.
I havent received mail in 7 days. Not even a Spam flyer. You cant call the post office because no one answers. This is happened to me before
I ALWAYS get my packages late, and 99% of the time I go in I get a rude associate. Like many others I have lived in a lot of cities and states, and this is by far the worst post office, and staff I have seen, with the exception of a few
They fail to pick up mail from my business multiple times each month because they are too lazy to pull into my parking lot where the city forced me to put the mail box.
The staff at the front desk was very rude. She even got upset that I complained that mutt mailman repeatedly delivered my mail to 2 our my neighbors. Not acceptable.
Losing mail seems to be a reoccurring theme with this office. Went in for the first time this morning and literally EVERYONE in line was complaining about lost mail...I had put mine in hold for a week....the managed to lose the only important pieces of mail. Basically told me I was SOL. Lovely place.
UPS states they transferred my package to the local post office, being this one. This post office states they dont have it and my package is in North Carolina. UPS has documented evidence they indeed transferred it here this morning. This place is a complete joke.
This post office has very poor customer service! I go in there and try to get info on mail I should of received and this clerk by the name of John was being a condescending jerk and I didnt get any help or answers,waste of my time! Unbelievable!
Really.... youre going to lie about attempting to deliver a package when the four adults in this house are all working from home?! I wish this was the first bad experience Ive had but its far from it.
This place is absolutely horrible! The post office and the mail carriers both. How its still running I will never understand. Everyone I have ever spoken with has been rude and when I try to call they hang up on me.
They have my package on lock down.I got my item sent priority and its been a week now.I orderd in ohio and i live in ohio ....should have got it in 1 day .Im starting to think ill never get it.
Slow shipping. The lady on phone had an attitude. Her job aint hard all she suppposed do is answer the phone. Someone would happily do your job lady.
Package out for delivery 10am...Package arrived at Middletown 4:30pm...Available for pickup 4:30pm (closes at 5)Go the following day, and well we cant find the package and out tracking is down.Havent received mail in 2 days
Said attempted delivery. I was home the whole time and nobody knocked on the door. Scheduled for it to be delivered today but nobody came. This is a joke service
Dont pick up your out going letters, act like they dont hear ya,sorry bunch😡
First Im going to call BBB and if I dont get my package that was not delivered Im making a report. There is to much negitive things about this place it seemseveryone needs fired.
Always a long line that takes forever to get through. I’ve been to other post offices, and I’ve only ever had problems with this one.
Worst delivery I have ever seen. I get more of my nextdoor neighbors mail than my own !
Im suppose to get a package today, i already talked to amazon, they said its in middletown, they said it wasnt, they are rude. I paid 30 extra dollars to put in last, this place is a joke.
All I can say is if your going in Pack A Lunch! You will be there a while! All the money they make and they still only have one teller fo r all those people! and he acts like he dont even want to be there! sad very sad!
Misdelivered my package Ive been calling for the past 5 days and still havent received the package so I will be seeking reimbursement.
My carriers are the best always say hello and on time it a thankless job I for one thank everyone of them for all there hard work keep up the great work.
It has been almost a month and they still have not sent me word of my package when I went and ask they just told me they have not sorted the packages.
Terrible.
Unreliable. Shipped some ebay items through this post office and the tracking numbers didnt show up for 2 days!
The 1-800 number is absolutely worthless. No wonder USPS needs to be privatized.
My mail keeps getting lost or i am not getting my mail at all. I have waited over a month an still waiting for my checks to come in the mail.
Place is a joke. So tiny, parking is horrible. With all the empty buildings in pathetic town, this place needs bigger space and more parking.
Stopped there last night trying to mail out some packages. There kiosks is down and how inconvenient and a waste of a trip for me and my dad!
They have no idea where packages are. Just a bunch of people running around delivering stuff like a drunk Santa with dementia.
Small home town feeling. Just wish they had more people working thw front desk. It can get backed up quick.
No mail on Linden Avenue in Middletown for 3 days
Still havent gotten my mail box key Lock changed so I can get My mail...
Mail is delivered to another house who shares my last name instead of my address, which is labeled on the mail. How absurd.
Worst place ever postmaster never takes care of complaints I have a mailman that throws packages on the porch I complain he is gone for awhile now he is back and doing the same thing .Most arrogant rude clerks .Its the good old boy system there Postmaster could care less.
The workers are pretty nice, the place usually looks clean, i have no idea what these other folks are complaining about, really.
I see the mail that’s supposed to be delivered, but I never get it. I hardly get any mail.
Old guy is so rude and never enough people working... unless u wanna wait an hour. Very inconvenient for us people who work everyday
Thats place suck ass i never get my priority mail i get a slip and they never come to my door
I see no valid mumber to contact them that iDoesnt just ring and ring or is the wrong number
If i could give negative stars i would that place and the people are so.....and their lack of knowledge just amazes me
Angry rude people.The money and benefits they need to be happy
This place is very slow. Everybody in there it looks very mad and are rude.
No problems here. Polite and no line
Never open when I dont work.
Never answer the phone and terrible customer service
This place is ridiculous..You cant even speak to a human..
Nice people
Horrible
Horrible horrible service.
Mishandles packages
1.7 (113 comments)
Review №1
2022-03-18This post office has terrible customer service and their mail delivery people are even worse. We went from getting mail at noon, then at 3 and now we dont get mail till well after 5 in the evening. I do not recommend using this location or any usps location for delivery of packages or anything you want to arrive on time. I paid for expedited shipping and my package was coming from usps in Virginia and it went to Indianapolis then to Ohio, instead of it arriving in the 2 business days I paid for, it is now day 7 and I still have no recieved my package even though its been out for delivery for 13 hours. Absolutely terrible service.
Review №2
2022-05-296 days and my package hasn’t moved from this place. The guy dropped my package off may 24th. I don’t know what’s going on, but if something can’t change within the next 72 hours I’ll be filing a complaint with the bbb and reporting to the above for a lost/stolen package.
Review №3
2021-12-04Horrible customer service. Postal clerk Marsha was blowing nose with same tissue she continuously kept placing on the counter. Yes, the same service counter customers are at. And same wet nasty tissue. Never once used hand sanitizer. This is unacceptable even if we were not in the middle of a pandemic no resolution was offered in regards to my issue. After further research ,yes there were other options. But the teller didnt want to be bothered to offer any solution. Her attitude was unprofessional and rude. Fed ex or ups from now on. Just dirty facility and dirty attitudes
Review №4
2022-04-10Mail carrier is a joke. Doesnt delivery mail saying dogs are out. Dogs cant even reach them.
Review №5
2021-11-20Well my experience was terrible, I asked for a simple check-up on one of my orders and they said they had it but refused to give it to me even after I offered a proof of address they still denied to hand over my order and said I had to wait. I was in need of that specific order at the time because I was in need of my legal documentations. But they were rude and refused to help me even after I provided all the necessary information. So I wouldnt choose to go through them cause they need an upgrade in staffing and there employee rules. Its a complete mess to when you walk in. So since then I continue to stay with them only for the simple reason I live close to them and get my mail rather earlier after that incident than later. So I mustve done something right to step there game up, but even then if I was provided with a probable and understandable explanation I wouldnt be putting 1 star. It just needs allot of improvement besides staffing, its also the upper staff that need to be accountable for the lack of respect and unacceptable communication.
Review №6
2021-08-31I currently have my PO Box at this post office. At first my mail was being returned even though I had done a change of address. I went in and talked to one of the ladies working and she was friendly as well as helpful. I have not had any problems receiving my mail to the po box since.
Review №7
2021-08-07I would like to know how Middletown post office has gotten away with putting the wrong mail in boxes Its been going on for years. It needs the entire post office replaced with people who will do the job right. . I know everyone makes mistakes But come on all the time, I got three different peoples Vote by mail I personally drove them across town to there address and delivered them myself. I have a letter in my box today wrong address I got an email saying my package was delivered and it wasnt Must have put it in the wrong box as well???. Its not that hard to hire people who want to work and do there job right. I think the first ones who should be replaced is the persons in charge, They are closing there eyes and letting these incompetents s work there.
Review №8
2021-02-19Took 12 days to get from Middletown to Cincinnati. Took another 9 days to get from Cincinnati to Denver. I paid for express delivery and insurance. The package never made it to my friend. I filed an insurance claim and USPS has denied it claiming it was delivered yet they cant prove it. Ill never use USPS for package delivery again. Also the locked community mailbox on our street is left unlocked so anyone has access to our mail. The incompetence is astounding! But lets put this organization in charge of mail in ballots! Really??
Review №9
2021-01-10Worst Post Office ever!!!! I have an online business that Ive had for 13 years, Ive lived here for 5 years. I do not drive so I schedule mail carrier package pickups. I have had problems with pickups for the 5 years Ive lived here, its been horrible. NEVER had a problem with pickups where I used to live. I am going to have to totally stop working and try for disability because of this, I just cant depend on this Post Office at all and theres no way to run a business from home if you cant drive because that seems to be the only way to get packages in the mail in this town. I wish Id NEVER moved here. Why offer mail carrier pickups if they arent going to honor them. Im done!!!
Review №10
2020-05-23Most of my neighborhood has experienced problems with this post office for years. We have neighborhood reports of no mail for the last 3 days. People are not getting their medications and watching the mail truck drive by boxes with flags up and not delivering anything. When confronting one mail carrier, they said it was not their normal route and really did not care. It is someone different every day driving by only putting some mail in boxes randomly. USPS Informed Delivery will tell you what should be delivered every day.