Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (129)
I am amazed at the amount of negative reviews. I have been going to the Severance USPS for apx 30 plus years. Not once have I had a negative experience with any of the employees. They have always been pleasant and helpful. They are working hard in a stressful environment. Treat them kindly and they will be kind to you.
I would give a zero if I could. This place has no packaging of any kind. They flat out tell people they don’t have envelopes. This is a post office for Gods sake. How do you not have packaging ?! Slow lines, managers who wander around observing people stand in line instead of helping the workers who seem to be slammed. Terrible, simply terrible experience.
I came here on a Saturday at around 11:30. Most other post offices around here are either closed or closing around this time. This one opens till 3pm. There were two clerks and both extremely nice. There was a line of 5-6 people but the clerks would periodically ask if anyone is just dropping off and they would just quickly take the package. They were very efficient. The office is big and clean. I was in and out in less than 10 minutes.
So many negative reviews for this place that dont make any sense. The place is fine with perfectly friendly staff. Ohio USPS has weird rules about tape and other random things but we chose to live in Ohio 🤷It takes a long time if you go when its crowded so maybe go when its less crowded.
Had a book I need to read for a class mailed to the place I was renting for my summer internship. Package was marked as delivered, but I never got it. I called to see if maybe there was a mixup at the post office, they took my info and said theyd call me back. That was a week ago and I havent heard anything. I called them this morning and was on hold for over half an hour, only to have them take my info and say the supervisor would give me a call back 10-15 min later. Its been an hour and Im still waiting...UPDATE: Never got a call back, but my book randomly got delivered. Better late than never I guess.
This was the worst post office I have ever dealt with. Every time I call there they have been extremely rude. I was yelled at multiple times, hung up on, and put on hold for over an hour. This is unacceptable treatment of any human being. The people working there should be fired. There are plenty of hardworking, qualified, and nice people out there that would love to have a job there. When I asked for the persons name who I am talking to in order to file a complaint, I was sworn and yelled at and subsequently hung up on. If anyone that works at this post office reads this, feel free to contact to me regarding my recent experiences. Something needs to be done!
I ordered a package from Etsy on October 10. Now it is November 12 and the package is still not here. According to Etsy it has been delivered to this facility and someone signed for it but it seems to just have disappeared off the face of the earth. This is the worst post office I have ever worked with bar none. If someone sees this who works with the office I would appreciate it if we can try to find the package or at least resolve the issue. Thanks
Didn’t deliver package even tho it said it was delivered. when we called and told them , they hung up. then we went there to get it and the lady was very rude and when she went to “look” we could hear her just laughing and talking with the other workers in the back. also when we gave her the tracking # , she of course to top it all off , wrote the number down wrong. it shouldn’t be this frustrating to receive a package. they said they’d just deliver it but they haven’t. of course.
I cant stand this post office and I go out of my way to not have to visit it. I was expecting a fragile package but it was delayed (weather) and I would be out of town on the day it was scheduled to be delivered. I called to inquire if there was a way to keep it at the post office because I live in an apartment building. First off, I was on hold for 25 minutes. Second, the woman who answered the phone had no personality whatsoever and sounded like she completely hated her life. When I asked what my options were and if I could give my address and the tracking number to have the package kept at the post office and I would pick it up the day I returned. She said the USPS never delivers to someone who is not home to which I replied, If I live in an apartment, they dont know that Im not home and they have never once NOT left a package in my building! At first, I was nicely and genuinely inquiring about this but the more the woman failed to listen to anything I was saying, I became irate. When she realized she was wrong, she spewed off a number for me to call and hung up on me.I also sat on hold for a total of 3 hours (across the span of 3 phone calls) repeatedly pressing 0 to get through to a live operator. It never happened.Needless to say, this particular package never showed up, was not at the post office, and I have now opened a fraud investigation. Its been a week for that and still havent heard a word...This is the exact reason why the USPS is doing so awful.
Our mailman is so lazy and incompetent! he dosent even ring the bell to get a signature for the certified mail. we had a check lost for three weeks. he has delivered other certified mail that has required signatures. he just leaves it without a signature or never even leaves the card that you take to the post office. found out in an email that their was certified mail not from the mail man! Then the post office just makes excuses for him or blames it on another post office that mail is lost.
Everytime I schedule a pickup for this post office my packages only get picked up 50% of the time. Ive even received notifications via email saying a successful pickup has been made even though the packages were never picked up. Too many times I had to take my packages to the post office myself when I realize that their still sittin on the porch and the mail has already been delivered for that day. I run a business and the failure to pickup my packages can damage me in the long run. I schedule pickups because I thought it would be more convenient but its nothing but an added stress because I always wonder if my packages will actually be picked up...
Terrible experience multiple times. Ms. Bailey gave me false information and almost had me paying extra money on multiple packages because she did not know what she was talking about when it came to shipment boxes and prepaid labels. I was asked to repackage 5 boxes and almost did and it wouldve been a waste of time because she was NOT giving me the correct information. She was giving an opinion. I spend 30 extra minutes in a place that shouldve been 3 minutes instead. I did not appreciate the customer service and opinionated assumptions instead of facts coming from an employee of a business. I would not recommend doing business with this place! Please, if you could go to another post office it will be worth it. My experience was nothing less than a living hell!
I paid for a pickup from home; They didnt pick up ANY of my 80+ packages and sent me a confirmation email stating that my packages were picked up. Stole literal money from me and keep giving me different numbers to call. Will be transferring to FedEx for my business.
This is the worst postal delivery office/service in all of the Cleveland, Ohio area and especially their UPS SurePost service. They constantly mis-deliver mail and packages. Im considering filing a complaint with the Ohio Attorney General because either they will not invest in Quality Control or they are stealing mail/packages themselves and falsifying the records claiming delivery. I have cctv 24/7 security recording cams and can prove they did not deliver my mail/package(s) as claimed. This happens far too often with this one specific post office. Expect mis-deliveries weekly!
They lie about attempting to deliver packages (I have a camera - you never came), lose packages, and throw rubber bands all over my porch from the bundles of mail. Worst employees ever. Constantly on their phones as they deliver too. Fun story - saw a customer get the cops called on her once because she had a bunch of packages stolen and didn’t like the non-answers she was getting from workers.
They have lost or mis-delivered my mail at least 10 times, latest was them losing an entire weeks worth of mail, including a check, the answer I got was well your regular carrier was off - they should just close down USPS, they are worthless
This has to be the worst post office in the USA. Expect to see 10-15 people in line with at best one person at the counter if you are lucky and often no one to be found anywhere during regular business hours. You will get attitude and no one will care that they are wasting hours of peoples time. Horrible horrible post office.
A USPS employee in Washington, listened to my concerns about our Post Office & suggested the and following actions we can take:1. Call the 1-800 number and file a report and receive a confirmation number. The more recd the faster a resolution (for everyone).2. Go to USPS website and open an Informed Delivery account. This will document with daily photos what is happening.3. Tell your neighbors to follow these steps. The more the Main Office hear from the customer the sooner theyll act to remedy the politically incorrect, rude, illegal, incompetent, etc. behaviors.
Wish I could give less than one star.When I called the man on the phone was very rude and unhelpful.I asked my question and he just said :so why are you calling hereThen he tried to turn it around and blame me. We couldnt get in your apartmentYou didnt even try! There was no note left! I called 4 different post offices trying to find WHICH one my package was being held at and they were all kind and looked to see if it was there.Very unfortunate that it was THIS post office that had my package.Throughout the whole interaction he talked over me and was just rude in general. If you HAVE to go to a usps take a few minutes extra and drive to a different one.
This location is basically a mixture of slow with lots of attitude and a hint of I dont want to be here, but I have to!. I have never experienced anything like this before anywhere else. The people who work there especially at the front need to be replaced ASAP!
I have come to this post office many times as it is the closest to our house. Ive had plenty of experiences that werent great but today I finally decided to leave a bad review. I showed up to renew my passport and was told that I would have to wait another 30 minutes after waiting in line because the only person who could help me was on their lunch break at 2:48pm. On the website for this specific post office it says that there is someone to assist with passports from 9am to 4pm. There is even a spot to fill in a lunch break time and there was nothing listed. My husband took off work for us to come here because we both have to be present to get a childs passport. Is there anything that can be done about this poorly run institution?
Absolute worst post office I have ever been to. Very slow for absolutely no reason. They dont know answers to basic questions. And overall just dont care about serving their community or the government mail system. All of them need to be trained.
The carrier lost my package, and they lied that they delivered. They did not come that day. They just lie and do not help at all. I wish I could give those liars 0 stars. Never use USPS!
If I could go negative I promise I would. Only my mom and girlfriend can stress, and frustrate me this much. I’ve been trying to get my refund for my “delivered” package that disappeared into thin air for 3 months now and they’re just giving me the run around.
The worst service. #1) 45-50 minute telephone wait is unacceptable. #2) Instead of carrier taking returned mail, she stuffs it deep down in my mailbox so that it miss that she didnt take it all together. #3) Carrier is on her phone on every occasion when delivering my mail. Ive called out to her several times to get her attention and she just keeps on walking and talking loudly. #4) Pulled up on her while she was in her mail truck she lied and said she wasnt my carrier as if Ive never seen her before.
The USPS employee who helped me was extremely kind, friendly, and helpful. She helped me find exactly the method of shipping that made the most sense for me, and helped me package my item well so it would be safe in shipping.
So confused. I have had good experiences as I ship lots of stuff but recently I sent a small package (prepaid ) back to my cell phone replacement provider. The company reported item never arrived...so far I am out of $150, tracking # not working & I feel cheated. Claim filed w/USP.
I waited on hold for almost 2 hours (seriously) I wanted to pick up a package instead of having them resend it. The women I spoke with wasnt any help it was like she had no idea about her job, after about 4mins of her not knowing what to telk me she just hung up. After waiting for my call to be answered all that time she just hangs up... They need help
The absolutely slowest and inefficient service and flow of any post office I’ve ever been to. They need to revamp how they handle different services to be efficient .. more staff during pre Christmas would also be helpful.
I have been to Post offices in at least five - often frequented -- in NYC, Philly, Pottsville, Sanibel, Jacksonville, Fort Myers, Beverly Mass, LA, Costa Mesa....the Cleveland Hts Post Office is just horrible.Customer service is backwards and slow:Long lines = some has to take a break. This makes lines longer.Phone calls equal = put customer on hold, so they hang up.Other reviews are correct: the overall feeling when you walk through the doors, is overwhelmingly negative. Workers do not want to be there and they have to deal with the customer. There is not a sense of urgent pacing for the customer/country Shipping and receiving is suppose to be fun and hectic. Serve, do not make it worse.
Pretty terrible customer service overall. Some workers there do a good job. One clerk has the worst attitude and provides the worst customer service ever, nearly abusive. She tried to force a young man to raise his right hand before signing for a passport photo, when it was clear he had a physical disability and his right arm and hand were paralyzed. After he told her why he could not raise his hand. She then spoke very loudly to let everyone in the post office know his condition, seemingly to humiliate him. I was fuming when I left, although I didnt say anything. Heres my chance! I dont know this clerks name. I dont have to. Anyone who has been this location knows exactly who Im referring to. Hope shes not a supervisor.This woman is the worst. Maybe....if she left or retired, negativity is so contagious...
This is one of the worst post offices I have ever visited. The employees are generally a combination of slow, unhelpful and/or incompetent.I will drive 20 minutes out of my way to ship from a different location and still get done more quickly because I dont have to wait an hour in line.Periodically, I forget how poorly run this post office is and then a visit reminds me how bad it is.
If the United States Postal Service were to outsource their operations to the Father of All Lies, Lucifer Morningstar himself, theres no way worse service would be provided. Between surely and incompetent staff, long wait times and missing mail, eternal punishment and damnation in perdition begins to look like the more appealing of the two choices. Avoid this place like the plague.Theyre also very fond of putting you on hold and then hanging up*
Lost my package or did not deliver it. On hold for ever and no one willing to help! Started calling at 8am and was told to call back at 8:45 and talk to 1846. ( my carrier) When I did he got on the line when I explained what I needed he was rude and said mam I have 2 a head of you postal workers take phone calls for complaints???? come on..
This is the worst post office in Cleveland area. I have yet to receive my packages. Most cases I have to go up to the post office to get it. Plus their phones are off, and all I hear on the other end is dial tones. They dont even have a working phone system. My girlfriend needs her battery and she has needed it for two weeks and it still hasnt been delivered.
This post office service is utterly atrociousThe mail carrier refused to deliver my package so I go into the post office in personAnd they take an HOUR to give me my packageContinuously trying to tell me it wasn’t at their building.Completely gross serviceShould be completely shut downAlso their staff is extremely rude, the lady “handling” my case was on the phone taking personal calls the entire time ignoring me half of the time.
This is the worst post office in the city, the wait times are longer than anywhere else, Beachwood is horrible, but still better than here. I once had an insured $7000 package go missing, I came back at least 5 times and in the end was told point blank that it might be in the managers office, but she was too busy to deal with it... I needed to file a case with internal affairs. THE WORST!
RUDE! RUDE! RUDE! I waited in line 30+minutes for the one person working to have a very nasty attitude. I had questions regarding my PO Box and she gave me the name and number of the person to try and contact. I asked when that person comes in can you have them give me a call and she stated NO. When I tried to reach the person she wasnt at work, or she was coming to work, or just leaving work! I have had a PO Box at this location for at least 8years, and you would think I would get a little customer service.
Went in there a couple of weeks, the man that serviced me was very rude, sarcastic, and his facial expressions told it all. Every question I asked he would give a look like I should know the answer already or just looking at me over his glasses and sighing. I will not go back to the post office ever again.
Service is terrible and unprofessional. I also work in customer service and the service at this post office. As of right, itll take me two weeks to get my package which is complete non-sense! I plan on calling corporate about this situation. Every time I call the post office to speak to someone about my package, whoever is on the other end of the phone gets an attitude with me and whenever I go there to try and receive my package, its supposedly not in the facility.
Time in line. Not bad. Clerk had sultry attitude. Could use attitude adjustment. Mentioned President, Donald Trump, No 45 as The Commander and Chief. Response, Not My President. Clerk also adamantly feels the US Postal system is not part of the US Government when in fact: The United States Postal Service (USPS; also known as the Post Office, U.S. Mail, or Postal Service) is an independent agency of the United States federal government responsible for providing postal service in the United States, including its insular areas and associated states. It is one of the few government agencies explicitly authorized by the United States Constitution.
I wish I could leave a 0. I have lived in Cleveland Heights (off and on) for most of my life and in the past 2-3 years the Post Office Service (including delivery) has gone down the toilet! Reports about the poor service fall on deaf ears and right now Im trying to chase down yet another package that my online tracking says has arrived at my home but I have NOT received. This is ridiculous!!
Carrier failed to deliver package to correct address then lied about it to person investigating where the package was. Video shows carrier NOT delivering what he claimed, still fighting with USPS over reimbursement.
I keep calling & complaining about the postal worker, not putting mail in my mail box. They’re leaving my mail in between my porch railing...everytime I call I’m told that the problem would be solved, but it’s still occurring... It’s been windy & I’m scared that my mail will blow in the wind. We keep our steps shoveled with salt... there’s no reason why my mail isn’t being placed in my mailbox... unexpectable... it’s like the mail person is too lazy to walk up 3porch steps...
Would give zero stars if I could. Horrible ghetto customer service reps. LONG lines, and terrible customers. The delivery service is just as bad.. slow inconsistent delivery, mailman/women that are on their phone all day, take long breaks and drive around looking busy. They are a prime example of the undereducated US working population, only paid more
The clerk went out of her way to offer me a different box that would be less expensive to ship, when I was about to buy a flat-rate box. She was so courteous and friendly!
This post office is horrible!! I am currently on hold and have been for over 12 minutes! I was disconnected the first time and now have been waiting all this time just to see if they have a letter! We sent a certifed letter on April 10th and our customer still hasnt received it on the 26th! Absolutely horrible!!! This post office will lose all your mail. I feel very sorry for the Euclid residents that have to rely on this office for their mail.
Worst post office Ive ever visited. Tried to apply for passport and they keep telling me to come back during different times because they only process applications during certain times. Yet those times continue to change and arent listed anywhere on the information.
Personally, I have never had a problem with this location. The clerks have always been courteous but I have never called the office for anything. Obviously, some changes need to be made.
VERY RUDE! I went to ask a question very professionally asking if I can change my mailing address to my Passport application he says bruh you tripping
This Post Office need training on manners and respect. It takes them going to wait on you they diver my mail and sometimes they dont. My house is being repaired so who ever this person is is not delivering my mail since my house is being fixed. And telling me they dont have to deliver my mail, after I told them I pick my mail up everyday when I come to see how far along the work is coming.
This is absolutely the word post office I have ever seen in my life. People are rude, and lines are long. I dont understand how people working in customer services can be so incompetent. If I go there its just because I dont have a choice. Hate this place
In over twenty winters i’ve been stranded in ohio, there has NEVER been one single instance EVER i’ve not received superlative service breathtaking in its equal parts of kindness and professionalism from staff at this PO—even when my however entertaining but surely bumbling foolishness hardly merited it;i would recommend any and all of the two or three generations of staff whom i’ve had the pleasure of seeing pass through this branch with my every superlative without hesitation and look upon doing so as one of the highest honours i’ve enjoyed in life—and no, i am not nor ever have been in any way, shape, fashion or form, related to or even enamoured with any one of these staff, most of whom i’ve been old enough to be father if not grandfather to;they are simply that much appreciated;
Keshia was very helpful, polite and professional. Overall, I have not had a bad experience at the service desk for the past three years.
The most unhelpful place ever. Im not going to say most unhelpful people ever because Im sure there is at least one person who cares there. However if there is they do not work customer service or package delivery.Note... Avoid USPS package shipping if this is your post office. Packages come in and get sorted but dont get delivered.
How do you send a letter and say that you all are going to stop the mail from coming, and to pick it up at the post office.. then deliver my package that you all said that you all werent going to deliver to an address down the street from my apartment,you all are the most incompetent people in the world I swear to God
I once spent two years in a Turkish prison and I was treated more respectfully by the guards there than the employees who work at this post office.
Perpetual delivery of mail to wrong addresses. I get other peoples mail all the time and have to redeliver myself. Many times the things people mail to me never show up. This has been an issue for all 3 years Ive lived in this area.
They have lost my packages for the 3rd time despite me tracking them online, going to the post office in person, and calling several times. They havent even tried to look for them again.
There is not any words in the English language, that depict how overwhelmingly awful the customer service is here. Never in my life have I been so disgusted by another persons actions. Rude through and through.
Every time Ive gone in there, the staff is efficient and helpful. This location seems to be always steady and its well maintained.
Mail from this post office is a day or two slower than mail delivered elsewhere. Also, don’t send and receive gift cards thru the mail at this post office. They won’t make it to where they’re going.
Called to ask a simple question, but the man acted as though I was the rudest most incompetent person. I eventually told him I would not talk to someone who treated me with this much disrespect and then hung up.
The absolute worst post office! I wish I could give them negative stars. I haven’t received mail in over a week!
Knowledgable and friendly staff. I always enjoy going to this post office!
Waited over 30 min. with only 1 person ahead of me. No one else came to help and the person working the counter was incompetent.
My wife and I complained that our mailman is leaving our letters in another mailbox beside ours and they don’t fix this issue. I’ve had mail sent back because we are new to the area and our neighbors don’t know us well so they send back our mail. This is a horrible location
Worst. Period. Lost 6 packages.
Pleasant, efficient, knowledgeable staff. I do alot of shipping for my business and these guys are great!
Disgustingly slow, apathetic workers. If they went any slower, theyd be going backwards. I hope they shut this place down. Itd be faster to deliver your mail by hand, on foot.
We always use the post office in CH vs. South Euclid. Always as fast and friendly as they can be!
They put the wrong zip code in and now my package isnt going where it should... definitely using fedex next time
Usually have a good experience here. On occasion, the lines are dreadfully long.
OUR CLEVELAND HEIGHTS CARRIERS DOES NOT DELIVER MAIL TIMELY TO OUR BUSINESS AND MAIL KEEPS GOING MISSING OR DOES NOT SHOW UP... WE HAD 2 CHECKS NOT DELIVERED - ONE LOST AND ONE SENT BACK REFUSED..POST OFFICE DOES NOT RETURN CALLS AND THE WAIT TIME TODAY WAS 1 HOUR AND 3 MINUTES....THEY SHOULD BE OUT OF BUSINESS.
Called to ask a question that I know the answer to but want confirmation and set on hold for 20 minutes. When I hung up and called back there was no answer it rang endlessly.
Every time I go in my needs are met. Call me the lucky one with these other reviews. Thanks everyone.
Probably the worst customer service I have ever received anywhere. This is why the postal service is going out of business
Poor communication with staff very unprofessional staff
Clean, quick and friendly! Valerie was kind and professional. A nice experience!
Not a single helpful person works at this establishment and I love that packages almost never make it to my doorstep.
THEY ARE TAKING FOR EVER WITH MY PACKAGE .IT WAS SUPPOSED TO BE HERE OCT.27 AND THAT WAS YESTERDAY.IT SHOULD NEVER TAKE THIS LONG.
Believe the hype. You will wait. For the staff. To have their conversations. Or lollygag in the back. Try not to need to interact with a human here.
Employee tone was very condescending. if there was a closer post office I would go to that one.
I have yet to have a positive experience here. In particular the female employees very snappy and unpleasant.
Worst post office Ive ever been to. Clerks were rude and unhelpful.
I am always greeted and have pleasant experiences with the staff.
If I could give negative infinity stars I would rude and nasty when they lost my package...
A lady helped me right away when I came in to pick up a package for my boss
Mail just somehow disappears and you never get it. something needs to be done about this place.
Employees are unfriendly and unhelpful (unwilling to help!!!)...very slow and bad service!! Will not recommend going here : (
I get 20% of my packages order..... soo bad and rude
This is literally THEE worst business establishment I have ever had to deal with in my whole entire life of breathing on this planet
They can tear through a line of guests like nobodys business. 2 thumbs up
Never called and they helped me, worst customer service ever
Terrible customer service. Its like they really dont want anything to do with there job.
Every possible form of misery awaits you at the post office.
Best place in the Cleveland area to have your soul crushed....Utterly and completely.
Very slow line full of people and only one person working really?
Tried to call 10 times and all I got was a busy signal !
Very rude on the phone bad attitudes in person and on the phone simply horrible
They have a confusing set up and not. Enough people to help
Wrong mail, no mail, cant do business without our mail......... Crazy
Super unpleasant to deal with, I was pretty disappointed how I was treated.
Get real - if i could post 0 stars i would
Always friendy and efficient staff.
Very RUDE AND NASTY I HATE THIS POST OFFICE
Expect to spend at least 10 minuets waiting.
Takes forever to deliver a domestic mail
Terrible service,inconsistent, unprofessionalism and inconsiderate
Only go here as a last resort
Worst post office ever
They lost my mail.....
Terrible customer service
Im so tired of these people
They take forever
Very helpful& circuitous
.......
Rude
Peasant experience
1.8 (129 comments)
Review №1
2022-05-25UPDATE: They never answered the phone. Got info about my package when it was finally scanned in Akron a day later. Topnotch customer service by not scanning packages in/out at all and by not answering the phone.I decided to drop my package at the office after noone showed up in 3 occassions for my scheduled pick up. Once there, the line was ridiculous, but a clerk instructed me to left package on the counter. 4 hours later, the package wasnt been scanned. Ive called multiple times to get an update, but they dont answer the phone. So, Ill have to wait a day until it arrives to the distribution center.
Review №2
2022-08-03I send packages abroad, but I must know the cost of shipping before I can inform the customer, to see if they want the package. Twice Ive had problems with the customer service employees behind the counter. They tell me that they cant give me a price unless I have the address. I dont get the address unless I sell it. The customers want to know the cost of shipping beforehand. They are supposed to give me the price when I take in a package no matter if I have the address or not. And they are very, very rude when I point this out to them. Then I have to call the customer service number and report them. When I go back into the post office, they know I reported them and treat me even worse.On another note, I havent been receiving some of my monthly bills and have lost my health care coverage because I didnt realize I didnt get my statement until after the payment due date.For other bills I havent received, I have been getting hefty late fees and when I call into the companies they dont believe I didnt receive my bills because this has happened several times. It seems they cant read the number of my post office box. I got a post office box so I would receive all of my mail. I was having trouble receiving it at my home and I thought that would solve the problem, but obviously it hasnt.
Review №3
2022-07-20Carrier didnt pickup a package left out even with a notice. Tried calling to speak to the post master and no one answers the phone.
Review №4
2022-07-30Had an expensive package coming in the mail said it was delivered at my front doorstep yesterday at 3pm and it was never delivered, I also have a camera on my front door and noone left any package smh
Review №5
2022-02-19This is the worst post office Ive ever lived in a community of. I dont get it; the staff are like a rouge group. They have nasty, intimidating attitudes , and will tamper/delay your mail if you complain. Ive been going to this post office for over 15 years. Theyve always had arrogant attitudes, but the past 5-7 years or so, its been terrible; long before the Covid-19 pandemic. I try to avoid going into the location as much as I can. The staff will stand there having long unimportant conversations w/ customers, while other customers are waiting in line; its insulting, as if to antagonize customers because they can. Talking to them on the phone is even worse. Ive been so intimidated asking about my mail; thats all Im calling about but they take on an attitude of me bothering them. Ive had missing mail on many occasions, and a few checks that got lost for a while also. I had to file a tracking complaint and did finally receive the checks after about a week. They constantly place my neighbors mail in my box, and vice versa, and Ive had mail missing for 1-2 weeks before it arrives. I always see a lot of carriers w/ their ear buds in and cant hear anything; including cars/dogs that may be coming at them, or a homeowner trying to get their attention. I understand the strain theyre under since Covid-19, but everyone is, and this is no reason to be so nasty and uncaring w/ your customers. Youre suppose to be a professional organization. The attitudes are a major contributing factor to problems this local post office is having. Try being a critical care nurse for over 30 years; or a Walmart/Target/Aldi worker on the front line. We all have a perspective, and NEED to care (for each other). Weve all been stressed and had to make major changes; so many people died-young and old.And to those who say they dont understand the negative reviews, we wouldnt take time to place them on here if our experiences werent valid. Ive even asked for investigations of this post office, all to no avail. I should have been here to place a review a long time ago, because this local post office has been a problem for a long time, and still is a problem.
Review №6
2021-09-11Per the United States Post Office mail carriers are Not to leave mail on the doorstep ,in your door seal, if there is no box they can leave a courtesy note stating install a 📫 and return mail to sender. The regular carrier does not do this its these part time yo yo that feel the need to trespass onto my property using a sales paper an excuse to walk upon my property and some of them shake my doorknob. It appears they are casing my property .Maybe someone is giving them a chicken sandwich because they trespass when I make improvement s on my yard. They feel empowered to walk through muddy grass than the sidewalk that leads to the door. They need to cut through hedges creating a path the purpose of the hedges is to stop trespassing and use the sidewalk.For example,right after I seeded my lawn with seeds and hay on top here come the postal workers making a b-line across my property with no mail for me. They are just a bunch of hatemongers because they know I dont have a mailbox and they can see the no trespassing sign This is called abuse of power and sign of mental sickness with these yo yo. Also there could be mail fraud goin on as a lot of the mail have different names on it from places like unemployment & IRS and credit cards.They are also cowards because if they see me working in the yard they do not deliver mail or pass me any mail they wait until Im inside and someone paid them a chicken sandwich to walk on my property. I think it is mail fraud and haters just hating.
Review №7
2022-02-07The lady working today was so friendly! I know its a boring, thankless job, but thanks so much for making your customers smile!
Review №8
2021-04-26Just went to this post office to get a passport photo for my son. There was no line, but the passport guy was helping someone else, so we were told to wait at the photo area, and “it wouldn’t be too long.” Soon after this 2 other people came in asking about passports and they were told to wait near us. After about 30 minutes he finally finished with the first person and he called out a name, which turned out to be one of the other people waiting. I went up to ask if it would be much longer for a photo and he very rudely said “yes! The other people (who arrived after us) had appointments.” How hard would it have been to tell us this when we arrived!?
Review №9
2019-12-10I’ve never hated a post office until now. Are they generally slow, sure. But this post office doesn’t even deliver my mail correctly and sometimes not at all. I’ve called several times and only actually got to talk to someone one time when we first moved in and didn’t receive any mail for 2 weeks and was assured the problem would be resolved. That was in May. We get mail quite sporadically. I also have had mail forwarding turned on since we moved in May and just recently found out that my mail isn’t even being forwarded, yet it’s not at the old address either, so where is it?The phone system they have is horrific too. If you do it on speaker it thinks it’s own voice is selecting options. You can’t get to anyone. The one time I finally got put on a line to talk to a representative the wait time was 96 minutes. Needless to say, I did not get to talk to anyone.All I expect from a post office is to send and receive mail, but I don’t get that here.
Review №10
2021-03-02Made an appointment to renew my passport (as instructed online) and no one was actually there to meet me with me to help me renew my passport, and the two clerks behind the desk both told me I wouldn’t be able to get a passport with an expired driver’s license and even though I knew that wasn’t true, it was clear there was no one to help me with the process despite having made an appointment to do so. Wasted my time. You should know how to do your job.