Delivery
Yes
United States Postal Service in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Site: https://tools.usps.com/find-loca...
Opening hours
- Monday:8:30AM–5:30PM
- Tuesday:8:30AM–5:30PM
- Wednesday:8:30AM–5:30PM
- Thursday:8:30AM–5:30PM
- Friday:8:30AM–5:30PM
- Saturday:9AM–2PM
- Sunday:Closed
United States Postal Service in other cities:
Comments (28)
I called today about a package claiming it was delivered on a Sunday. Taylor was extrextremely rude and hung up on me twice without any resolutions of how to solve the problem. I have had packages claiming they were delivered not ever show up. No one ever seems to be helpful when I call about missing packages. So now Im out all of this money because Taylor was rude and hung up. There is nothing I could do about it is her response.
I got a notice today that my package was delivered. I went through the new system they have in place and it stated that my package was delivered to the wrong address because of the wrong sticker. I am soooooo disappointed because I really looked forward to receiving it.
The workers there are not helpful and rude. Have a package thats again lost due to USPS never having their stuff together. Called this location and get told they cant help and hang up on me. They need to stop funding and shut them down. They are my last resort for anything.
I keep getting other peoples mail and some bills are not received. The mail is sometimes delivered after 8:00 P.M..
Every time I enter this branch it’s well keep and the counter people are very helpful to me! No problems there! Keep the team spirit and great job you all!
Wont answer phone and keep hanging up. Terrible customer service.
The young lady who delivered our mail on Thursday, 12/5/19, was about as pleasant, as a rattlesnake, that has just been stepped on.
Everyone is wonderful and never an issue. Not why others have had problems but maybe it was them and nothing more. Very professional group
People who work there are kind polite and helpful I love the lady who works in front there she is always helpful to me a lot there is one huge guy working there he just does his work but the lady knows it all we need more people like that lady who helps with love and care
I am so sick of my mail being so late is there some days we don’t even get our mail and we’re supposed to this is not right.
Mixed up folks at the counter, one time they say do it this way, another time that way, especially with international shipping, and come on, could you smile once in awhile? Not very nice.
I stop here often to drop off packages for family out of state. They are always helpful and friendly here.
Unhelpful folks, they cant be fired and it shows. They dont care
Very helpful workers compared to other regional post offices in the area.
No problems , workers I have encountered there r helpful and nice!!
Slow AF only one person at the counter
I need to speak to a person
Great place
Total reviews rating 2.4
28 Reviews for United States Postal Service 2023:
Review №1
2022-05-20They can’t keep any workers because upper management doesn’t know how to properly run the station. They overwork their carriers & retaliate when you speak up for yourself. Instead of helping the carriers carry mail they force workers to work overtime & get mad when you wanna take your off day. No sooner than they get a new carrier they lose two more. Roy loves to micromanage the carriers & he’s intimidated by black men that speak up for themself against his foolishness. There’s been atleast 3different different managers since 2018 & the most recent one just got sent away because she lost 4 more carriers back to back. If you don’t receive your mail or packages just thank the supervisors & managers for running all of the good carriers away.
Review №2
2021-12-21I put some important mail that included my ID in the box out front on November 10th 2021. Neither address has received my papers or ID. They said they couldn’t do anything about it. Saying it went to the sorting center already and there was no way to track it. Worst USPS ever!!!!!
Review №3
2020-01-13Multiple times packages delivered to the wrong address on my own street! And also mail. They need to Pay attention just because the address ends the same doesnt mean they should ignore the fact that the number could start with a 12 or a 13! They delivered an expensive camera to the wrong address and I never got it. Was told by Ms. Taylor at USPS that the scanner has a GPS, when scanned it showed it went to the other address that ended with my number, but the home owner wasnt home and it was lost. I had to contact Best Buy and explain to them this and all they could say was that it was delivered! Because on the tracking it showed that. Yes, delivered but not to me! I had to eat the cost!Since then Ive had other things say delivered and then called right away and told them it wasnt told the same thing and with those other items they were then delivered to the same house that ends like mine. Its terrible! One mistake fine, multiple times, inexcusable pay attention to the whole address!!!!!
Review №4
2019-08-10Our mail is rarely accurate. This is truly frustrating, to say the least. I have Informed Delivery, so I know what to look for in our box. We consistently receive the wrong mail. The mail carriers do not read the addresses, and are not focused on delivering mail. I dread waiting for important mail, as theres a great chance of it never making it to my mailbox. Ive made a complaint previously, and was advised that they would take more care for this route. Unfortunately, this promise was not upheld. Its very clear that the Garfield Heights, Ohio Post Office does not care to accurately deliver the mail.
Review №5
2020-09-30Terrible employees !!!! On their phones and don’t greet people when they walk in. Just not helpful at all.I sent out 18 packages. Only 17 packages were scanned and sent out. I highly believe one of the employees stole the missing package.If any manager looks at these reviews, the date was September 29, 2020 between 1:45pm-2:45pm. Please check your cameras and deal with the staff. All need to be fired!!!From previous review theft seems to be the norm at this horrible post office.
Review №6
2022-01-05Great service! Friendly and efficient. Drive out of my way to go here. Take all my company business to this branch.
Review №7
2021-08-10The mail lady didn’t want to walk to the house so she shoved my package in the mailbox and RUINED my bachelors diploma. Called and they were no help.
Review №8
2014-08-19I drive out of my way to go to this post office. It is a newer facility with self service to mail letters and packages 24x7. The atrium is nicely decorated, airy, bright, and clean. Staff is always customer friendly, courteous, and efficient which I do not find at other post offices I have gone to in the past. I never had to wait more than a few minutes to get personalized service. This post office deserves a 5 star plus rating.
Review №9
2019-03-08My mailman is the very best but Im a little upset that I was told I had to get a passport and passcard. So untrue. This cost me $178 total. Money that I didnt expect to pay or have for a passport for vacation whenever I get to go. Please please train your people.
Review №10
2018-10-16They are the worst post office. They steal your packages and lie and say your package got lost during processing. Their workers are very rude and unprofessional and unhelpful. I had to call the police to have one of the workers arrested for stealing my packages and going thru my mail when it was delivered to my house. I really hope they fire everyone there and hire new good professional employees