Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (65)
I have had a small box for years at this PO. I have also been able to get along fine with one or two of the employees, especially the nice women who left or retired some time back. But the service here is just awful. Today I made the mistake of getting there after hours. I have lots on my plate, and so I wasnt there for a couple days...to check my box. I dont typically get that much mail. Today I found NOTHING but a plastic yellow card indicating my mail box was overflow level and to see a counter clerk. Would it have been so hard then to just leave what mail fit in the box instead of leaving it empty? Total morons. Just like the times a package arrives and they shove the box in a locker clueless that the edge of box from the front prevents the package from coming out to the customer. I have sawed through the side and left the box behind after getting the contents out. Which turns out to be a good thing because someone told me once you put the key in the lock, it wont come back out so anyone could take what you leave in there.
I always have great experience. Staff is VERY helpful and always goes above and beyond to provide costumer service. One of the ladies stayed on the phone with me to make sure that I got all the information about my package. I ordered my passport the other day, and the lady was very sweet and helpful in spite of me not having things in order.
Well maintained facility; efficient and friendly associate.
When calling to find out information about mail delivery was told the wait would be 2:15 - 2:40 minutes, I thought it was a joke. I am now at the 40 minute mark and realize the Postal Service is an antiquated and impossible entity to deal with. There is no accountability, nor ramifications for such poor Customer Service. I can only hope that a better, more responsible Company can be formed using current technology to assist customers, very disappointing....
Listen...I was scared to death to walk into this location!!! After reading the reviews...I took a chance. Okay. Whats the deal here??? The workers behind the counter (there were two, a man and a woman) these guys greeted EVERY customer! Handled their business, and told EVERY customer to have a good day!!! I told the clerk, when it was my turn, of what I thought. She said to me they try hard to please their customers. But, (and but changes EVERYTHING) you cant please EVERYBODY! I just want to commend these guys on their great service!!! P.S. I was totally out of my jurisdiction...I reside on the westside of Cleveland. Hats off to you guys!!!!
Very very.... worst customer service. I always go there to buy some stamps and send some box to my friend. Today, I went to buy some stamp and I just ask about the price and the box for shipping. The guy name “JAY”. He is the worst customer service that I never since in my life. I just ask him does he has this box because in his place show have the box for sell with the price. I can not find it. I ask him for help and I have show him with a picture that I took and show him. You know what he said. He said I don’t know. Why he said that he even look at the box yet and find out if he has it or not! The way he respond is so... rude to customer and the face he act lazy to find out about the box that I need for my shipping. I never write any complaints about this place. But this time I do because I am so disappointed about this service because I end up with stay In a line 3 times In a row just ask about the price for shipping and I end up with no results. He should change the way he treat customer with a worst service. The business will lose a lot of money if this guy still treats a customer with a rude service. This place should have a box to write down with how service have been treat with customer good or bad.
I have to admit I have had some pretty nasty attitudes from some of the clerks - even after experiencing a good one a couple days or a week before. I am a friendly person by nature and try to be positive when I go in, making conversation and giving compliments. Yet, it seems as if I have to do this all the time. Only 2 people actually remember me as they tend to have better attitudes with me - BUT for the most part it seems NOBODY likes their job and the customers seem to be a nuisance when its our service requests which keep the office open. I have had my personal post office carrier not deliver packages on purpose just to make me have to come in and pick it up. Thats another issue that I will leave alone. I have found a loop around it and he eventually has to deliver to my place. Hopefully he catches on and just delivers the packages to my place the first time.
Avoid having anything sent via USPS. No matter where I have lived in and around Cleveland they have been horrible but these people are by far the worst. Multiple times they have failed to deliver packages to my house and dropped my mail all over my front yard. Not surprised they are going under. Totally unreliable, irresponsible, and the worst customer service.*Update as of 9/4* This branch is by far the worst of them. Now they have lost two packages, they dont return phone calls or call back. They seem more interested in getting me off the phone and making me go away, than finding out what happened to my mail...
This post office has ill trained postal carriers regarding stopped mail.I have stopped the mail 4X a year for 2 years by filling out the yellow card.No matter, the alternate (not my main carrier) delivers the mail anyway,leaves the box top open with jammed mail. Everybody on the street wouldknow Im gone. On one occasion they couldnt find the rest of the stopped mail.Also multiple times they leave the top open and the rain destroys my bills.Try to dry out your utility bills and peel the paper back without destroying itThis bad review and a phone complaint to the manager were placed.
This post offices has lots of PO boxes in different sizes. As well as a automated (computer) checkout device. Which can do almost everything that a live postal clerk can, in the terms of take letters and packages calculating and collecting postage fees from a credit card and print you labels. Its available even when clerk are not because of the hour (or because of a long line). Also this post offices accepts passport applications but an appointment is required, call the location a head of time.
USPS is just the worst. Yesterday I sent a priority express letter from here to be delivered to a downtown Cleveland business by noon today. As of 4:01pm, it is still sitting in the Downtown Cleveland Post Offfice marked ready for pickup. So, it was not delivered to the address by noon, and might get there Monday? Customer service, and the supervisor were no help, and kept telling me it did get there! Where? The same Zip code? A one mile radius? I almost went to FedEx, but really wanted to support the Post Office. I have learned my lesson. n.b this is PROBABLY not the fault of the personnel at the Landerbrook branch, but the fault of the Post Office in general. For anything other than Christmas cards, I would not use USPS anymore.
I really hate to dog pile on this place, and I guess these reviews dont matter much to management because its the same problems over and over, but I had an awful trip to the post office today. I was treated rudely and like a bother for simply being there. One of the women there was kind and helpful, but the male seemed to enjoy frustrating me (he was cracking a smile) as I became irritated that he didnt understand how to read the yellow slip. I had to instruct him, the postal worker, how to read the yellow slip and why I was allowed to pick up the package for my wife. He eventually conceded after four times of back and forth. Not only do the postal workers need to understand how to do their job, but they need social skills training. Also, we had called twice in the previous week to get the package delivered to us, and they failed to do so each time, claiming they couldnt find it. They also didnt notify us. Absolutely awful--Ive never dealt with a more incompetent post office.
After I read the rating I was in hurry and took my chance, nothing to lose, in worse case I was planning to leave, fortunately it was very quick service, nice staff member. No complain at all , it was a perfect fast USPS experience for me, even lady answered all my additional questions.
Terrible staff, unprofessional, and incompetent. I cant believe this post office exists.
They claim that there was no secure location and that they had left a note notifying me. This has happened twice now in the last few days and both times this is not true. They essentially lied and just either had the package on the wrong truck or forgot to actually deliver it. I have two more packages coming from them and I fear that I will end up having to drive to the actual office and pick them up due to issues like this. Their office is worse than the DMV, usually only one worker even on the weekends. Very slow and the people are always very down and monotone and just unhappy.
Horrible. I called to see if they could check to see if they had a piece of mail that had not arrived and before I could finish my sentence, she cut me off and rudely statedNO MAIL is here. Mind you, this individual had not asked my name, address or anything. She didnt even attempt to check to see. Mind you the piece of mail in question had been confirmed as sent and was from the government, therefore the only place it couldve been was there. Also Ive had mail they stated wasnt there to magically show up the next day. To be honest I believe they stole it. Truly horrible service.
Horrible service. Packages and manila envelopes left in puddles and in the snow. Outgoing mail shoved back into slot repeatedly. After I called to complain, I found my outgoing mail in the snow on the porch and on the patio. Time to get a post office box at another branch.I cant imagine what will happen to the delivery I have coming this week.
The people who work here LOVE that they are in power and get to tell you what to do over the dumbest s***. I get it that there are rules but these people will have you bending over backwards just to watch you squirm. So annoying. The workers are worse than TSA and Burger King employees combined.
Guy , that works there , I think his name Brian (black guy) is the best he always trying to make your experience there perfect , he always cares what and how they serve you, he is the best , love this post office!!!
I wish I could give ZERO stars. Every time I send mail to my niece and friends it either gets returned due to a bad address or they dont know where it is at all. Once again, I checked online and the carrier and PO marked my package as such and it is apparently being returned. Thank you, AGAIN, for wasting my money and my time. Totally useless. Oh, and dont even waste your time calling them. They cant help.
There has been an improvement with their customer service. Delivery has been iffy however its not all their fault. Mail late from downtown processing plant has been a huge problem.
I go there after the staff has left and use the post office equivalent of an ATM. The staff are all just plain nasty. Are we, the public, rude to them and this is the result? I know I have always been courteous.
I asked why I received no mail yesterday and no delivery until after 5 today and was told some people dont get mail every day. I said that hasnt happened at my house address since 1988 when I moved in. I asked when I could talk to somebody with more answers and was told to call back on Monday. I asked who I should talk to and was told to the manager but hes not there on Monday. No wonder these people lose money every year. Complete morons.
1 star is too much for them , i send a priority mail international and pay 50$ they said it will take 6:10 days , today is 23 days and didn’t arrive it is hold in custom and when i call them they said we don’t know anything about their custom ?!! So why i have paid for a priority mail ?!!!
Apparently these carriers dont know what a mailbox is. Had a small package delivered today in a box that would fit into the mailbox with rest of the mail but come home to find it soaked from the rain, in a puddle, sitting on my front steps! Cant walk the extra 6 steps to put it in the mailbox. Pure laziness and thanks for nothing, you asinine cretans!
A mundane trip to the Post Office leaves me logging my very first online review. The lady working the counter on November 25, 2015 around noon proactively started arguing with me that my text book didnt qualify for Media Mail because it wasnt a true text book... read the rules for Media Mail below. BOOKS qualify.... Text Books; Comic Books; Year Books; Soft Cover Books; Hard Cover Books; Fiction Books; Non-Fiction Books; Very Simply Put, Books are Books.There was no one in line but I walked out anyways. The insanity of her argument, her quote that we check all Media Mail and will return the mail to you if its determined not to be a text book, and her depressing attitude when I simply asked where the Media Mail envelopes were located was too much to bear on Thanksgiving Eve.To the Post Master: Please educate your people on FAQs.Media Mail ServiceMedia Mail® service has special eligibility requirements for permissible contents. Media Mail rates are limited to the items listed below:Books (at least 8 pages).Sound recordings and video recordings, such as CDs and DVDs.Playscripts and manuscripts for books, periodicals, and music.Printed music.Computer-readable media containing prerecorded information and guides or scripts prepared solely for use with such media.Sixteen millimeter or narrower width films.Printed objective test materials and their accessories.Printed educational reference charts.Loose-leaf pages and their binders consisting of medical information for distribution to doctors, hospitals, medical schools, and medical student
Bad experience. Don”t trust the Clerk named Bernard, he’ll open your packages and take what’s in it.
Horrible employees. Not helpful in any way is a tremendous understatement. It almost seemed as if they took pride in being unhelpful. The less helpful they were, the better they seemed to feel about themselves. I write this trying to be as objective as possible with a topic that is inherently subjective.
Would give zero stars if i could. Horrible experiences over the years. They could care less about you or your mail. This location should just have machines. I was kept waiting SEVERAL times for 15 minutes at a time. I am pretty sure the manager was hoping i would just walk away.
Staff is rude. They go as slow as possible. There will be 2 people working and will see a line of 20 people and leave to go on break. The self service stamp machine never works. It’s the worst post office around.
Ive used this Post Office for a PO Box, buying stamps, mailing packages, and questions concerning special delivery options, and have always found the staff to be professional and very helpful.
We live in Pepper PIke OH 44124 on Meadowlark Way. We are serviced by the Landerbrook Drive Post Office. We have one of the best Postman. His name is Roywho really cares about customer service and epitomizes USPS Postmen. The Landerbrook Post Office gets a bumrap in the reviews.
I have to agree with the most reviewers. Rude service and complete unwillingness to help anyone. I highly doubt that anything will change, since USPS simply does not care what people think.
A Post Office is a Post Office. What do u expect? Depending on time of day expect lines. Employees are helpful and pleasant.
Every experience is extremely slow and some of the staff have been extremely rude. Almost every time there is only one window open. When calling for assistance, no one ever comes to help. Please fix this by trying to find quality employees who want to work.
Always rude, long lines and if you complain it goes no where. Finally a post office worse than Beachwood way to go usps
I applied for my passport, the service was great and went without a hitch, great job, very professional...
EXTREMELY rude staff. Ive never been to a more unprofessional USPS in my LIFE!
This staff here is as responsive as one can find - after dozens of visits for various USPS services
Terrible customer service. Wouldn’t deliver package to lease office even when I put that in the special instructions... why a special instructions box when you’re not going to read it... smh
If i have a zero. Despite what resources they have. I wish i could leave this building one time without being frustrated. Terrible!
Supervisors are terrible, worst mail carriers Ive ever dealt with & no one takes responsibility for anything!
This is the slowest USPS. They have numerous clerks but only one at the register.
Everyone was helpful and kind
Nasty workers... I hate when I have to go here because I know theyre going to be rude and put me in a bad mood
The ladies are extremely nice and professional
Friendly staff. Prompt and efficient service
Laziest people working
Nice and clean, employees were helpful.
Short line very good service
Junkie service junkie management junkie postman
Tons of a**holes are working here !!!
Quick service
Ridiculously slow.
Nice folks !
2.4 (65 comments)
Review №1
2022-07-17They are always professional, friendly, and polite. Bernard is always very helpful. I try to go to his window when I am there but when I cant the young lady is very helpful also.
Review №2
2022-03-28Needed a new passport. Young gentleman named Bernard helped me. He was knowledgeable and polite, even when they were busy. A good experience.
Review №3
2022-02-09If you enjoy waiting in line while only one person works and having your packages stolen/missing then this is the post office for you. This is a miserable branch.
Review №4
2021-10-19I wish I can give it 000 starts.This is the worst Post office, the most unprofessional and just ridiculous. They lost the original naturalization certification, that was sent as a certified mail by Social Security, it magickly disappeared no one has an idea, never found it.. Management is unbelievable. Sharonda and Rochelle every time I called(about a 100 times) always promise to call back never do. Rochelle was supposed to prepare a letter for me ,I called and confirmed with her at 12Pm that this document will be ready by 4pm,when I arrived at 5pm on 10/18 the letter was not there for me and Brian at front desk said Rochelle took it with her ,because she was afraid to loose it..I can not believe all of those people still have a job..Left hand does not know what the right one does. One girl on front desk very rude and has no idea what is the customer service, they all have no idea...Avoid this place...Try to send important documents to another address...We will file an official complain with the US Postal Service. They need completely new stuff at this location to work out this place in professional metter.
Review №5
2021-10-15I wish I could have give 0 *. They lost track of very imp package of mine. And give elusive , irresponsible reasons. Every time new person asking for contacting no., every other time they say I am new, my manager is on some training , call back after 30 mins bla bla bla. They took my no.and never called. And they still not figure out where my package is.
Review №6
2020-08-01This office really needs to hire carriers who can read addresses and put mail in the right boxes at apartment buildings. Putting someone else’s mail in my box is unacceptable. It happens too often. It makes me wonder how many pieces of my mail have been misplaced and never received. Please retrain the carriers or at least find out if they’re literate. I see that there are mostly negative reviews of this post office. It’s a red flag that there’s something wrong with how this office operates.
Review №7
2022-02-12They are optimizing for their convenience and not the customers. It was an amazingly poor experience.
Review №8
2020-03-06They didnt even attempt to deliver a package. Left no door tag and no regular mail so obviously they didnt even come to my neighborhood. When I asked the clerk at the postal office he said that the package was still on the truck without checking and made a fake attempt at looking for my package and was overall rude and seemed like he didnt want to help me. He didnt even try to look up where my package was on the computer. Theres no scheduled delivery date anymore so I have to keep coming back here to see when the hell my package is going to be at the office. If you try to call the number there are hold times of 30-50 minutes so you can never talk to a person.
Review №9
2018-10-09I wish there was an option for negative star ratings! Phone wait times are ridiculous! Literally just gave me a 1.5hr wait time to speak with a representative. I am disgusted with this service, or should I say lack of service!This is why I tend to make sure my packages are shipped via Amazon services and not through USPS. I see why companies look elsewhere for delivery options. Horrid costumer service! Regretting my move to Mayfield Heights, at least South Euclids USPS did their jobs proficiently.(On my way to the location since the phone wait time is so outrageously long. Will definitely report these issues to corporate.)
Review №10
2021-05-25The 2 girls that work up front are EXTREMLY RUDE, disrespectful and UNPROFESSIONAL. Its absurd that they would have this kind of disrespectful people working for them. Im absolutely disgusted at this behavior. I would really appreciate for a Reginal Manger to contact me. No Branch Manager otherwise there wouldnt be this issue. Definitely needs to be addressed ASAP!!!!!!