United States Postal Service in Cleveland
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Cleveland, Cuyahoga County, Ohio, US
Site: https://tools.usps.com/find-loca...
- Monday:8:30AM–5PM
- Tuesday:8:30AM–5PM
- Wednesday:8:30AM–5PM
- Thursday:8:30AM–5PM
- Friday:8:30AM–5PM
- Saturday:9AM–2PM
- Sunday:Closed
United States Postal Service in other cities:
The only reason I rated it a 2 star was because the man at the service counter spoke and said Have a good day. Not really busy, so he was the only one there. A postal lady came from the back and up to the counter fiddling around. So a gentleman started toward her and she said she was closed and put up a sign that stated she was. Luckily the guy was free and so the man went to him. Low and behold, a young girl comes in and approaches the lady to simply ask a question. This rude postal woman didnt open her mouth, but simply took the pen in her hand and tapped the closed sign!! The girl and her mom (?) Were so surprised! The mom said all they wanted was Application for a passport. To which I answered and pointed out where the applications were hanging on the wall. Then I see the 1st gentleman trying to fill out a form on the counter in front of Ms. Rudeness, to which she bluntly stated, Move down to the other side! Ugh her attitude truly sucked. She should have stayed in the back!
I had to get some help getting a PO Box set up. Duncan helped me every step of the way and made it so easy. I thought it was going to be a lot more difficult, but he went above and beyond to help me through the process!
They keep delivering my packages 2 the wrong address. Once the tracking says delivered its impossible 2 get a refund because its been delivered. The fact its been delivered 2 the wrong house doesnt matter 2 the sender. 4 times in less than a year. If it requires a signature my tracking will say no one was home (even though there always is) and a notice was left (i have yet to recieve a notice on my door) and I have 2 pick it up at the post office ( which is REALLY bad). I think the pagage deliverer sits in a bar all day and delivers when he/she feels like getting around 2 it.
If I could give this location a zero I would. We have been receiving mail to our house for whom I’m assuming we’re previous residents. After posting a note to our mailbox “Mail for (last name) and (last name) ONLY”, other tenants’ mail was still delivered. We wrote “return to sender” on all mail received and placed them back in the mailbox. They were never picked up. We received packages, taxes, bills and what I’m assuming were bank statements for old residents. To add to it, we started receiving mail meant for DIFFERENT ADDRESSES (houses down the street). I called this location and waited over an hour on hold to speak to someone, which only led to us still receiving old/ incorrect mail.
If i could give this location a zero, i would. usps has a job to deliver mail and they cant seem to get that right. i ordered something, a note was left on my door, so i signed it and taped it back on the door. this is the last i ever heard from usps about this. i never received another notice and a month later the package is still sitting at the post office. incompetence is a kind word to describe these employees or perhaps they are just lazy.
This post office is great! The workers here are always so friendly and have a smile to brighten your day. Never too long of a line. Conveniently across the parking lot from the West Park rapid station.
Standing here for a long time and no one is coming out to help. Ringing the bell and yelling excuse me and just no one to help. They close in 45minutes
The people who work there are nice enough but do NOT call them. Go in to get help. Youll just get nonstop automated messages and then be put on hold for as long as an hour, despite the location having some pretty relaxed foot traffic. They dont answer the phone.
Although my last name is clearly printed on my mailbox; I cannot figure for the life of. E why I keep getting neighbors mail in my box. This has been going on for 3 years.... the only thing I can think is that my carrier is lazy. I shouldn’t have to pay for a PO box to make sure I get my mail as well as make sure I do not get everyone else’s!
This post office is the dumbest post office I been to, first the lady is being lazy taking long it just to cash money. they only had 1 person there when it was about 7/8 people there. now when me and my sister go up she tells us she has no more money to cash our money order to try puritas. save your time and go to puritas
Closest but also the worst in attitude and service.I mailed a kids puzzle today and was asked if it was FRAGILE. Well no, its not. So he put the postage on it and with one hand tossed it about a foot away into a empty bin. Just because it isnt glass doesnt give them the right to just TOSS it.
Tracking a package is so inaccurate. My package status showed out for delivery but was never delivered. I tried calling to only argue with an automated voice menu yelling yes and no for 15 minutes and trying to talk to an operator was an hour hold time. Ridiculous...
Well its not the worst place in the world to go to. Id have to rate the BMV and the dentist slightly below this place- oh and probably a funeral. I suggest you go to your happy place before entering.
Sent .Me. A. Email. That .I. Was getting. A Letter Two .Days. Ago.Never. Got. It. I. Never. Get my.Mail On .time! My Street did. Not .get .no. Mail. At. All. Do They. Work. There. At. All .I. Like .A. Job. Like. That. 5/01/2019.
My package said it was delivered and then refused the next day but never delivered. Called customer service waited on hold for an hour to see what happened. Package was rerouted back and suppose to get it Friday but had a problem. So lets see if I get it today like they say.
Great service and the manager is super friendly and hands on. She is very polite and helpful. Its open till 2:00pm Saturdays
Ciara is an absolute angel - she was courteous, helpful, and greeted everyone with a smile.
Service was delivered in a helpful manner with no long line both times that I was there.
The black girl is rude as ever ! As soon as I walked in she had an attitude like if you don’t like your job why are you there ? Go work at McDonald’s with that attitude!...
This post off shows a huge amount of unprofessionalism they do not take pride in their jobs the management or person in charge of this facility should be fired I waited over an hour to get someone on the phone. Pathetic.
Doors locked at 1:55pm when they are supposed to be open til 2pm. I just want my box mail!!!
It’s great serviceThank you so muchWhoever working in thereAppreciate for your service,,,
Dumb, lazy as heck people. Hardly get my mail i call and went in many times nothing changed. Some lady hung up on mr2
Westpark post office workers are outstanding!
This is by far the worst post officeAbsolutely deplorable service every employee here should be firedHave dealt with them for about three years and have yet to have a good experience.
Duncan is awesome, always does a good job.
Poor customer service I will never come back to this place.
Never again rude .customer service sucks
This is the worst customer service I have ever encountered!
Very nice and professional!
Inconsiderate, rude, lazy. Do not bother with this place
Fast and efficient. Friendly staff.
Great customer service...
Clean,not busy
Duncan is the best
Nice place
Total reviews rating 2.7
46 Reviews for United States Postal Service 2023:
Review №1
2022-01-31Very knowledgeable and efficient staff. Everytine ive gone, theres instant service and not much if any other people in there so its fast too. Have helped me figure out passport renewal and sending packages overseas.
Review №2
2021-06-16If I could give 0 stars, I would. I normally go to a different location, but I was in the area and decided to drop off 1 package (thankfully only 1). The package was dropped off around 11-12 in the afternoon and was never scanned in. This is something I am not used to because my usual USPS locations scans in my packages fairly quickly. I waited 1 day and still nothing has been scanned in. I decided to go back and check to see if there was an issue.I was there for nearly 40 minutes and was told that my package would be scanned in eventually. I am a small business owner, I like to ship my orders quickly and this is unacceptable. I asked to have the package back, that way I could take it to my usual location and I was told no because they did not want to go in the back to get it. I will never return to this location. It seems that this is a normal thing for them considering the fact that there was a line of customers also frustrated about their mail delivery.
Review №3
2021-09-07Payed also 40 dollars for a change of address online for August and it didnt not go though I will never used there online thing again nothing went through this is why I dislike using post offices online site. If Google had zero Stars I would be giving the United States Post office zero Stars and they will not give me my money back and they are the who changed me the amount there website did for a rapid change and now the will not give it back or do the change they said it was my fault basicly. When I used my card to do change it I never you your online site or telephone again and if you had paper ones this review would not have happened.
Review №4
2021-08-06I walked in for my appointment for my passport. I had everything I needed. The woman working was very rude and told me to come back because I did not have a hard copy of my ID, due to it not arriving yet. The place was empty. She asked me the same questions multiple times, trying to deter me from moving forward. I will be going to a different location tomorrow and never returning to this location.
Review №5
2021-01-28Last May went there to return cable box, when I walked in the guy behind the counter was getting up and asked me to leave it on the counter. Several weeks later had change on my cc for the amount of the box. They said they never recieved it. I know I should have made sure he took it to be processed but guess have some dishonest people working there. Ill be MUCH MORE CAREFUL going forward.
Review №6
2019-12-20Whoever the mail carrier is is VERY careless!!! I keep getting mail for other addresses. He or she does NOT put my mail in the mailbox... instead they throw it in the porch! I’ve had mailed that was not delivered and should have been per the companies that the mail was coming from. I’m REALLY upset that I have to deal with this. If you didn’t want to be a postal service worker then why did you apply for the job?! Simply put the mail in the mailbox at the correct address. I should not come home from work with my mail all over my porch. I filed a complaint. We’ll see how that goes
Review №7
2019-03-22I’d give zero stars if I could. Poor customer service not friendly at all. And when I drop my prepaid packages off they NEVER scan my packages. I don’t get the scan until days later which causes me to have late shipments. If I wait in line to have them scanned they roll their eyes and basically tell me they don’t have time to scan because of customers in line.. umm hello I am a customer! Won’t be going there anymore!
Review №8
2019-03-11Dropped off a prepaid package at counter in morning. Waited for package to be scanned in afternoon so I could have tracking number... Not scanned in. Called before closing and woman promised all packages would be scanned by end of day. Business is closed and my package still has not been processed yet. Will have to call back tomorrow. WORST LOCATION EVER!
Review №9
2017-09-27I dread going to the post office as it is, but the staff at this location are so incredibly rude that its torture. Im always very friendly, I try to be as easy of a customer as possible, and Im met with attitude almost every single time. Example: I received a slip on my door that a piece of certified mail was being held for me. I went to pick it up today, brought the slip and showed my ID. My ID still has my old address, but the correct name. The employee rolled her eyes at me and shook her head multiple times, then stormed off to retrieve my mail, audibly sighing. Uncalled for and rude.
Review №10
2020-07-29I have had three packages being sent priority mail that were never scanned,,,,,lost!!! Two within two days...since they contain items of jewelry I make I have no “receipt” to show worth so I have chosen to go to another post office now although quite inconvenient!