United States Postal Service in Cleveland

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Phone: +1 800-275-8777
Site: https://tools.usps.com/find-loca...
Opening hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:9AM–12PM
  • Sunday:Closed
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Total reviews rating 1.9

48 Reviews for United States Postal Service 2023:

Review №1


We had a very positive experience. It was empty on a Saturday and we had no problem getting our business taken care of. Was delighted to find a 1930s-era Work Progress Administration project building with nearly all the original furnishings in tact. the building is a gem, complete with WPA plaque and mural. Take a minute to appreciate the streamline details, the original pen fixtures on the desk, and the beautiful mural.

Review №2


I have had the most unhelpful experience with the staff at this USPS not once but TWICE. This USPS needs workers who are more dedicated to delivering people’s packages to the right place and to helping them through customer service issues. I have never felt so unsupported in my entire life.

Review №3


I had the most wonderful experience at this post office. They were incredibly friendly, kind and welcoming. I rarely write reviews and I usually dread going to the post office, but this place left me feeling happier than when I arrived! I am visiting from out of town and I am wishing this was my neighborhood post office.

Review №4


If you send a package to someone in Cleveland and the apt number is not on it and you try to contact the post office after it’s gone back for address verification. They just send it back without even paying any attention to your address correction. Then call you 5 days after the fact and be very rude to you! Worst customer service I have ever ever had. What a disgrace!

Review №5


I scheduled redelivery after failed delivery and the redelivery never came. Im pretty sure they lost my package. I will be filing a claim.

Review №6


Unbelievable. Walked in the other day during NORMAL BUSINESS HOURS and was greeted with a makeshift sign taped on the attendant window saying that the office was closed for lunch. What kind of operation do they have going on here?

Review №7


I was on a video call with a friend who was trying to mail some packages. My friend had questions but doesn’t speak much English. The woman at this Cleveland post office was very patient as I translated. Very good customer service! Wish I had caught the woman’s name! She was very nice, patient, professional and friendly!

Review №8


All I wanted to do was ship a care package to my girlfriend in Ireland. Ive never shipped a package before so instead of acting like I know what Im doing and making a mess of it I decided to ask for help, I tried to be nice and courteous but the lady behind the desk acted like doing her job and assisting me was the single worst thing thats ever happened to her and that Id just ruined her entire day by asking a handful of questions about what to fill in and where. Id rather pay twice as much and ship with someone else next time just simply because the workers are awful. The FedEx place I went to before the guy took the time to walk me through it step by step too bad they cost more then I could afford. Avoid this place and pay extra if you can, maybe USPS will get the message and and restaff the place.

Review №9


Super fast service, this is the only post office in Cleveland I go to

Review №10


I dont know their names because they dont wear name tags, but the two African American women who are usually working, one has a bob curled under and one has her hair up with a white streak in it all the time have quite an attitude . I have an online business and have been coming here for almost 3 years (only because it is the only one in my area) so my statements are based on many bad experiences. I dont know her name and have never asked, she would probably give me a fake name anyways, but the woman with the curled under bob I asked for a piece of tape from her dispenser for my package. She told me no, I would have to buy an entire roll of packing tape for $5. I agreed because I had no other choice. A few weeks later I am waiting in line behind an African American man who walks up to the desk with his mail, asks her for a piece of tape from her dispenser, and she gives it to him!!! Surely she remembers denying me the same request? Such attitude these women greet me with when I walk up with a smile on my face, and their demeanor changes when interacting with a black person. I am a white college student and have seen these women treat people who go in there differently based on skin color numerous times. If USPS is going down the tubes, this location should be one of the first to go to cut down on expense. The two women here should NOT have a position that requires good communication skills. They recently hired a very nice black gentleman which I am very thankful they did! Because the women are unbearable.

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