Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (181)
I cannot speak more highly of the folks at this post office. They saved my behind today. Dana* of the 7am shift who after hearing my dire need to search for a package helped me look for it even before they were open to the public and Anisa* who helped me secure it midday. My family always has committed to the USPS over any other shipping agency and even with staffing shortages and a pandemic yall came through. I hope the brownies were enjoyed by all. Thank you thank you thank you!(*acknowledging I did not confirm spelling of names but want to acknowledge individuals and their hard work in the best way I can. Apologies for any misspellings!)
Item ordered on December 17, 2020, arrived in Cleveland on December 23, 2020. Still not delivered as of January 14, 2021. Even though there is tracking on the package, I have been told that they have no idea where exactly my package is or when it will be delivered. When I asked if I could come down to their warehouse to search for the box myself, the agent on the line simply laughed at me and said it wasnt that easy, as they had essentially rented four separate storage facilities before Christmas and dumped packages into them for later sorting. No tracking was done to differentiate which facility each package went to, so there is no way at all to know exactly where my package is. At this point, I am contemplating filing theft charges, as my package has essentially been stolen from me by the USPS.
I am beyond livid with this distribution center. They had one job.... To ensure a package of live baby chicks was shipped to its proper destination. This USPS location failed in that simple task! How in the name of God can a package that was supposed to arrive in PG county MD be sent to southern MD?!This makes no sense! Misrounted packages cost baby animals their lives, and while USPS may not deem baby chicks a priority when being shipped, the people that ordered those baby chicks consider them priceless!
I ordered some items for Christmas on November 27. They were shipped on November 28. It’s DECEMBER 26, and the items are still not here because USPS is an utter failure. The items were in Cleveland (15 minutes from their destination) for 5 days before this distribution center sent them to Memphis, Tennessee. Memphis sent them to Pittsburgh, Pennsylvania. The items have been “ in transit” since DECEMBER 19. I can only imagine how many children lost their belief in Santa this year due how terribly USPS handled shipping this year. You have one job, deliver. You failed, disappointing the nation as a whole. Shame on you.
This department is just so wrong, not resposible at all. the guy said it should be there but I dont know why the package is not there. next day, my package were sent back to the sender.
Here we go again, Going on week 3 from the day I purchased a license plate in Columbus. Contacted them and they mailed it a week and a half ago. After Googleing this mess of a distribution center. They rank #3 of the worst in the United States. Good luck getting your stuff on time. Total disregard of customers property. And just think, They are getting a government pension after years of doing a poor job and delivering mail late.Its been over a week the package is sitting there. Terminate all your workers and start over. Unacceptable!Below 3 days priorHere we go again... This place is where packages go to be held beyond your control. Here I thought the distribution center near Pittsburgh was bad. There is NO reason an item should sit there for 5 days! A virus is not an acceptable excuse anymore. Another gov entity that is clueless these days.Review below was a year ago..Consider this review a Minus one. Everytime I order something or send a package once it hits this Cleveland annex tracking shows it sits there in limbo for a day or two sometimes three. Just dont understand it! Has to be poor work ethics. Do your job, Youre getting paid good money.
Places an order on April 17 and it shouldve been here by the 28. Im not understanding why my package has been sitting there since the 24th and hasnt moved and nobody knows anything about anything and ask they can say is its in transit. NO ITS NOT, ITS SITTING STILL! Literally the distribution center is 2 miles from my house and the local is less then a mile from my house. I can WALK to pick up my package. Created a trouble ticket and still havent heard anything.
Been waiting for over two weeks for a PS4 game I ordered. Originally, it was shipped UPS; but, they transferred it to USPS...which is nonsense. Ways of contacting them stink as well; and, the call line is pretty much a summary of the main website. Cmon folks! Its not like Im waiting for a top secret item from the FBI.
This is not my mailbox! Neiter are the chairs around the corner or my front porch. There is an actual mailbox that keeps birthday cards from being destroyed by the rain and helps ensure I can find my mail w/o having to play scavenger hunt every day.
Extremely rude. esp obese red haired lady. i have never met a person as rude as her. way she talks makes me so angry. i will make another detailed review on usps website. i just cant believe a person like her works at the desk. worst experience.
12/8/20 Bad place to deliver to. Had an appointment at 8 am, was here at 7AM. Was told they would call me. Its 5PM now and no call, went in to see when they would get to me. Was told to go back to my truck and wait for a call!!!! Very bad business.Update:12/9/20 9:50 am. I checked back in at 7AM and found that they miss place my paperwork and now I have to get a copy faxed over before they put me in a door !!!!Update: 11:30 in door, waiting for them to unload. 1:00 p.m. still waiting!!To check in, door 12 has bell on right side of doorUpdate done 31 1/2 hours at 2:30
My husband’s crucially needed diabetic insulin needles have been sitting in the annex since Jan 7. My request for follow up was assigned a case number promising to follow through until my issue was resolved. A few days later I received an email from my local USPS office stating my issue was “Resolved “. When I called the phone number in the email the manager said the issue is “resolved” because she sent the email explaining that they were “backed up” 😆. She further stated there was nothing that could be done. Contacted the office of Rep Anthony Gonzalez, will see if they will respond
Holding an item we sold for over a week now. Whats wrong with you people? Called and an investigation was started. Was told they are required by law to follow up with us. Still nothing. Im literally going to have to pay the person and they will get a pile of silver for free. You all need fired. Ignorant inconsiderate jerks.
I have had more than one time where I have waited for my package to arrive from this location and this time it was for a week that they waited to transfer my package to the location closest to my residence. If I could give it a zero star I would. My package even says live animals on the outside of the box so you would THINK that you would take priority in making sure a package like this gets sent out on a timely manner!
It is a shame how late (1 week late) I have received my mail and also been waiting on a priority mail is also late that is 2 days late (money down the drain). Things NEED to change UPGRADE AND GET PEOPLE HIRED TO GET THE HELP YOU NEED, DONT BE CHEAP PAYING THE POSTAL WORKERS!!
For Truck Folks if I have a choice to give them negative star I would. But next time if you searching load and you find mail load going to Cleveland. Dont waste your time to even think about booking that load.Our appointment time is 2:30am right now its 2:50pm and I still have 3 trucks ahead of me probably 5 more hours once I will be uploadedSo please be smart and dont even waste to call about booking the mail load coming to this place.Update finally got unloaded @6pm. Its exactly mort than 12 hours.This is my 1st and last time.
I had the nicest lady help me out today. She was polite, funny, and personable. She even weighed something for me just to see how much it would cost if I couldn’t get the company my order came from to send me a return label. All of this will a big beautiful smile on her face.I always hate going to the post office because let’s be honest, it’s a hassle, but I hope that same woman is working next time I go. She made the whole experience easy and enjoyable!
This place it’s terrible this is third time I’ve delivered this place which is post office 2400 orange rd my appointment was 8:00am which is 3:30 pm right now they still didn’t give me dock I yet very very slow any pls don’t waste your day or your money to wait all Damn day in this place never again
Sent two Priority packages on the 9th, still at Cleveland Distribution center! One is going to Williamsfield, Ohio, the other to Black Canyon City! Is anyone helping those trucks trying to drop off packages and mail in line for 15 hours???? Its now 6 days they have been sitting there! Why pay priority if they are sitting in one spot all this time??
Im not sure what all the complaints are about. I forgot to bring two items I needed to ship with me to work, (which is by another post office) and so I had to rush home to get them and mail them somewhere. This post office is open until 8:00 p.m. and the workers didnt seem bothered by it like they wanted to go home (although Im sure they did!). Very pleasant experience. I had pre-paid my shipping labels online and printed them, but was out of sticky postage labels. The worker helped me tape the labels on to the packages to expedite the process. Now just over 12 hours later, those packages are already out for delivery. SO satisfied with my experience!
Its always awesome and a great place to be. These people are always very helpful with my shipping needs and prices. They help me decide how I want it shipped and how fast I want it there. The place is always very clean and organized. Im not sure why anyone would want to ship any other way. The USPS always ships it cheaper in a better way and manner and make more attempts at delivery than any other shippers. Always my way to ship.
The most horrible experience I have ever had shipping with the USPS. The USPS as a whole is great and I never lose any packages until it went through this post office. My package shows scanned in and never left. No one knows what happened to it. It was a first class package worth $119.00 and there is no recorse. I attempted to call numerous times and get an answering manchine that lead to no one. I complained to all of the places I could and they just said.... sorry about your package. There should be some major investigation into this post office as there is something really wrong with their service.
Sent a priority mail envelope containing important legal documents on Dec7. Arrived at this facility on Dec. 8. Its now been sitting there for 11 days. Should have been at Burton, Ohio post office on Dec 9th. What in the world is going on at this facility?????
If the box says 7pm is the last pickup then that should be the time its picked up or after! I put packages in the box before 7pm yet they are not sent out until the next day.????(according to tracking) This is our main post office, meaning they have the latest pickups. I drive a distance to get my packages in before 7pm. I would love for them to actually go out when the box says they will. This issue has happened more than once.
Worst post office. Keep packages over a week before sending them on to the local post offices. You call to complain and youre first on hold for over an hour and a half... then you end up getting voice mail anyway. No one there cares. They are deplorable and should be completely replaced by workers who care.
I Have a mail slot left of my front storm door and I feel my mail does not get delivered on the day its supposed to. I have been sitting on my front porch when the mail person came and they are confused when I need to point out where the mail slot was located. Which is crazy in a historic neighborhood. They should be trained to look for more than a mail box
Im not a fan of the USPS due to the number of packages they have lost, but today I found out they do have good people working there. Terry went out of his way today to track down my package (Supposed to go from Austin, TX to Irving TX). Even though the package had left his facility he still spent time to reach out to the next place my package was on tour to get it mailed to the correct place. Two thumbs up for Terry!
Because of the geographic convenience and the price, I made the switch from a UPS box to a box at the post office. I had no idea my packages would go missing! This is the fourth package! I have two open cases with the postal investigator. The latest theft was this week. My tracking information indicates the package arrived and who signed for it. The USPS staff says, oh, thats in the other building.. it hasnt made it to this building yet.. I dont know who that is. (However, the package that arrived a day later has already been delivered to the Orange Avenue building.) The majority of the staff in the retail area couldnt care less, and have the worst attitudes! When I ask for a supervisor, Im told there isnt one. REALLY??? There are only TWO STAFF who act like they give a darn. The rest give the whole system a bad rep. It costs a little more per year and is a farther drive to have a UPS Store box. However, they dont steal your packages. I guess you get what you pay for. Time to switch back.
These people are nice, but continuously lose my packages and mail. When I try to resolve issue by going back to them with the reciepts and tracking numbers, they still cant find packages that they have processed. I just sent a laptop back to walmart, the tracking number is showing Invalid/Unknown. These people seem to target certain people and this time I am not going to turn away, someone will be held accountable!!!
Terrible and unprofessional just like every other government facility in Cleveland. I have a package just sitting there that was due a week ago, yet all my other packages that were due at a later time has already delivered. Its like they forgot about it or cant find it. I tried to call to locate my package and no one wanted to take the time to look. I can’t wait until i get out this lousy city
Terrrible!! I sent my package by certified mail and it was supposed to be delivered three days ago. All of a sudden, my package is out for delivery but has not been delivered. I have called their customer service line and they filed a claim but said it would take another 2-3 days for someone to call me. I called again today and the woman was extremely rude so I ended up disconnecting after 30 minutes of getting nowhere. As for this particular location, I have been calling for over an our since this is where my package was delivered from and there has been no answer. Mind you, I had to send abroad to replace documents that USPS previously lost in the mail over a month ago and this is my second attempt at sending them.
The post office lost multiple packages for customers. Total value lost was over $2900. To top off a a 2nd package to a customer worth $450 has now also been lost. The only thing one can assume is that they are stealing the packages which hurts the business owners and the post office they work for when business owners file claims.
Ordered a package from Cali on Dec 31s. Well its Feb 8th and still no package. I keep calling my local post office that keeps telling me its a specific period and I have ordered other things which have come on time. I think they are backlogged but the post office needs to do something about this its gotten ridiculous.
The customer service inside the post office is very nice...never had a bad experience inside. However the pickup window where you pick up certified mail or packages when you miss them at home leaves a lot to be desired. It always take a while for someone to come to the window when you ring the bell and they are not always nice when they open the window. I have even had letters and packages lost! Too bad they dont allow the folks at the window where you buy stamps get your packages they are much nicer.
Leave it to USPS in Cleveland, to take exactly 1week to deliver mail I sent from Akron, to a zip code within the same zip code as the Distribution Center. This same scenario occurred 2 months ago- same zip code(s) as now. I could have driven the mail to Cleveland in one hour. I would give it zero stars if I could.
Terrible delivery service of all times. I would not recommend anyone to have their packages delivered through them. I had my books for school to be delivered and it arrived to the usps from book store online on March 1, 2017. The first attempt was on March 3, 2017, so they say but I was home all day and no one knock on my door. I called for it to be redelivered for March 5 and still nobody came not did I have a peach slip to say they tried to deliver it, like I did for March 3rd. I redelivered for March 17th and again my package was not delivered. I call today to see what has happen to my books and they have no idea. Ive been giving several number to call but no one knows where my books are. Im highly upset because hospitality management books are not cheap and to lose my books is a smack in my face.
The people at the retail counter are generally pretty polite, but the back-of-the-house and administrators are completely unhelpful, rude, and patronizing. I was expecting a registered letter from Poland. The real-time tracking information from Poland states it left that country on 12/17. Its 1/16 and theres no word on the letter. The USPS tracking has not updated beyond origin post is preparing your shipment. The sender confirmed that the letter is stuck on the US side, but when I went to ask in person, this post office refused to acknowledge the Polish tracking info as real. Its Poland; its Polish! Not only is this highly racist, its deplorable that registered mail, the most secure mail, gets treated like this by workers at this post office.Everyone that Ive spoken to since refuses to help or take any responsibility. When I spoke to the 44113 supervisor Mrs. Hinton, she yelled at me and said: Everyone has a problem with their mail when something goes wrong. Well, actually, thats exactly true Mrs. Hinton. Something has gone wrong and thats why Im calling you. Please do your job. And by the way, I live on a street in Tremont where I been mis-delivered my neighbors mail 5 times in the last 6 months (but Mrs. Hinton thinks I am lying about this). In an ideal world, people who refuse to do their job, and to do it with some pride should be fired. Not at this post office apparently. Sadly, its experiences like this that make people less supportive of a great US institution that provides a vital service to the public.
Very pleasant and polite staff at front desk. Absolutely RUDE and disrespectful supervisor who is insensitive, uncaring and careless. Had a very unpleasant interaction with the female who has a 5th grade level unprofessional attitude. Others should know. .
Describe my experience? Well, on July 7th we mailed a $1050 dollar check to our insurance company with the estimated delivery date being July 10th. USPS tracking number system says that it arrived at the post office before its delivery and even left their facility, but never made it to the final destination. Other reviewers on here say similar things about the post office. I hope the thieving little Gnomes that are taking and withholding everyones crap have a good reason for all this nonsense, BECAUSE ITS NOT FUNNY!!!
I have no idea why all USPS stores in Cleveland got 3 stars or below. Tried here first time and only because it was close to my home. I seriously had a hard time looking for the right building as they have tons of usps buildings nearby. All the service was quick and no problem. Honestly, I was scared to death to try any usps in Cleveland but I guess I made a right choice.
Deborah was super nice, despite my inability to be prepared and ready to ship. Also, it was late in day and I was still taken care of with excellent customer service. By far the best USPS experience Ive ever had. Glad to have gone to this location.
This post office is VERY hard to get a hold of. I have called multiple times on different dates, at different time. They will not pick up their phones! Someone just picked up the phone and hung up on me without saying anything. They have our customers certified letter and will not deliver it them or send it back to us. Very frustrating to deal with!! No wonder the postal service may be shut down, bunch of lazy workers. Ive had problems with almost every post office Ive called.
Holding our customers packages, Literally 10 minutes away from our office for over a week and a half, costing us hundreds of dollars and loyal people. They could care less. And we’re supposed to fund them? Sad.
Front counter workers are nice. If you are delivering to dock with bulk mail then you will meet the worst of the worst people. First they have 5 or 6 available dock doors to unload. But they only let you use 1 door. Lmao. Ya it just causes more chaos for customers. The employees are so lazy they dont like to stamp your delivery paperwork the just point to desk and you do it yourself every employee who weighs your mail will come up with a different figure. Employees are slow and lazy but will come alive quickly if you open a dock door. Remember everyone has to use only 1 door. Lol
42k live unload, out in 45 minutes.Whats not to like about this place? :)
They never pick up the phone!!!!! Last time I use USPS. My package has been sitting here for a couple days and they are just not delivering it to an address 10 minutes from their location. Priority shipping is 2-day shipping, not 5-day or more! Stop holding my package hostage!
They never answer their phones and even though we overnighted a check and they signed for it yesterday for our post office box mail they still will not release our mail. It is now day three and they will not answer their phones so I may ask them how long it takes to post a check. It would have been nice to actually receive a bill from them or to receive a phone call from them prior to just holding our mail for three days and us not being able to get a hold of them because they never answer their phone. We just want our mail and that is all.
I have lived many places & have dealt with this post office and several others throughout Northern Ohio. First, I have never been treated with anything less than respect & a friendly greeting. I have sent boxes & letters for my job from that post office. Everything has arrived on time or a day early. I have sent military mail, mail to an overseas diplomat & everything gets where its going.These people dont keep your mail. Thats a Federal offense! Why would they care about keeping your mail?? I think you go into the post office & start out being rude! Then, oh my gosh, youre stunned when they give it right back to you!!Have you thought about how populous your neighborhoods are? The mail routes have to be done almost exclusively on foot. Day in day out carrying that huge heavy leather bag on one shoulder. Climbing your broken down porches, stepping over stuff in the yard, having children yell rude things at them or throw things; attitudes & behavior learned from their parents!That post office of yours, Im guessing, has half the staff it needs. The people answering phones also have a limited amount of time to sort & pack their mail up for their walking routes. At most post offices, everyone does everything because there arent enough people. Sorting mail for the mail routes is done by the carrier & I think theyre amazing.Im not an employee of the postal service or related to one. I pay attention to other people & Im always nice to them,. You try that & you might learn something. Maybe next time it rains, your mail wont be soaked! Haha!
Every time I get a package it’s the same thing. It says it’s delivered and is no where to found. They have little to no contact with their carriers who delivers and provide no information on the package’s whereabouts despite having all the information. Hot mess
I am waiting on my stimulus check was told by local post office that it is still at this facility this is becoming very aggravating it was supposed to have been here a week ago and nobody can give me any answers! I will be reporting this issue and contacting the IRS I’mStarting to believe it was stolen
Is there a reason no one picks up during business hours? I am on my 5th call. Its 430pm. They are open till 8pm. And my overnight package didnt arrive to me, which is why I am calling and the twp post offices I called before this dont seem to care one lick. Hello Fedex.
1. Did not deliver a package to my place of business and claimed it was closed when in fact it was open.2. Claimed they left a notice to find a claim my delivery- they did not.3. Wont answer the phone when calling during open business hours.
Entrance for big trucks is on Broadway, gate F. People here are really nice and great for jovial conversation. Im picking up. If I remember Ill update later on how that went.
Called a number of times. No one answers the &$^#%^ phones. They have a certified package at their office that should have been delivered a week ago. It would be nice for someone do do some work over there, or at least answer the phones. If this were a regular business, they would go under with their level of customer service.
I know this will come as a shock to most - package said delivered to distribution center, I went to request early pickup and the man at the front desk refused to help me find the package. I gave him the tracking, originating branch, etc. Literally made no attempt. Frustrating but not surprising.
I drive for Jb Hunt, clearly this facility full of nothing the rudest and unprofessional employees. These people feel its their right to pitch a fit or throw attitude towards me. Oh no high speed, it doesnt work like that. They should fire everyone and start over.
This is literally the worst receiver in history. I have total of 20 hours total to get unloaded. The people here are very rude, very unprofessional and are liars. If you are a truck driver, steer clear of this facility, no matter the money.
One star bc I cant give zero. Every damn thing I send to Cleveland winds up lost or weeks late. I send things across the country quicker than this. Get it together. They need to go in and fire the dead weight. My sister lives there and said shes had to call 13 times in a row just to get an answer. Ridiculous
I am a student at Cuyahoga Community College Metro campus, and I have used this location for the past 2 years to send mail, p.o. box rentals and also to purchase mailing items. The pros of this location is that they usually have everything I need from a postal office, and its clean in and around the property. The cons are that there arent many employees that help with the check out or pick up lines (usually two attendants that are nice but move slow). Also a con is that the bridge/road from campus to the post office do not have sidewalks for pedestrians and it is unsafe to commute on foot do to the heavy vehicle traffic with no traffic lights or signs. Over its tolerable.
The women working here when we went in today were incredibly helpful, knowledgeable, patient, friendly, kind, and delivered excellent customer service! Hands down, best USPS employees I have ever had the privilege of meeting! Thank you, ladies!!!
Shouldnt even get 1 star. I was supose to recive a package at my work yesterday. I got a delivery notice that it was delivered at 5:26p by could not because the buisness was closed. Our buisness is open from 6:30a-8p. Now I cant get ahold of this sort facility and am on hold which will take eternity. There is a reason I stopped using usps for everything.
I have had problems with these people since I moved over here. Does anyone actually do their job in any capacity at this God awful place? The mail carriers are horrendous. The worst Ive ever seen, not to mention they lie to avoid having to deliver mail to certain people. No one answers the phone. Its just a nightmare overall.
This post office is better run than any other location Ive ever used. I drive 20 minutes out of my way to make a shipment because the employees are so competent and quick. I wish their were more post offices like this one.
I have had a package sitting at this post office 30 mins from my house for 2 weeks now with no updates. What is going on at this place? Can I just go pickup my package myself? This is ridiculous...
Watched my mailman from the window, the 44114 zip code, throw my 3 packages from mid yard, they hit my concrete steps and my glass security door sounded like a quaterback playing football in my yard. They wont answer my phone call so that I can make a complaint, so I guess Im going there. Not to mention the packages I havent recieved, that got lost and never found. Disgusted.
The post office isnt famous for customer service, but recently we had a lot of help getting a bulk mailing out. A number of folks helped us navigate the complexities of Postal Bulk Mail requirements and made our mailing possible. Special thanks to Michelle Lane for walking us through the process. Impressed!
HORRIBLE HORRIBLE SERVICE!!!!! 12 HOURS TO GET UNLOADED. Everybody is super lazy and just doing nothing. My driver was sitting for 12 hours and still no dock. Horrible place. They need to get better management asap.
I really like the friendly service. But what happened to the music? It was always refreshing to visit and do business, hearing the music created such a pleasant atmosphere.Would be nice to have that included again.Made the experience so much nicer.
Loading or Unloading Dont be hereHave to wait on streetUsually take around 1+ day to unloadLoading if routine mail then 6 hoursAnd if ground mail then wait for others FCFSAround 30 trucks lined up
Pretty tight yard for receiving and no signs for deliveries or shipping.truck drivers Take the first entrance on the right
My small business is on the verge of being shuttered because I have multiple packages just sitting at this facility. This makes no sense the level of incompetence that has been allowed to ruin the USPS
Got here at 0925 for a so called 1000 appointment . Wasn’t told until over 2 hours later that I needed an appointment number . Got it after 45 minutes of waiting . Then they pulled off 4 pallets and was told they were rejecting the load until proper paperwork was given . They had time to let me know all of this stuff when I’d gotten here at 0915 !! Then was told repeatedly that I was combative , argumentative and raising my voice which nothing like that EVER happened !! Will NEVER haul a mail load again as long as I drive trucks !!
As a truck driver hauling mail for the Christmas holiday, this is the WORST facility with the most ignorant, unproductive, unprepared people I have ever seen at a post office. I dread coming here as they are rude, petty, and late constantly all while blaming the drivers. The postal police are constantly involved in their operations which says a lot. If you ever do a USPS run, avoid this facility and the crappy people here or your whole run will be late and you will be sorry!!
Truck driversHad trouble finding it. Entrance off of Broadway gate F. Recieving office at door 21. Plug this in GPS for gate F. 775 Broadway Ave, Cleveland, OH 44115
Terrible service. Clerks are lackadaisical, lazy, and rude. Generally they don’t want to be doing their job.I won’t touch on the slow USPS service. Just the poor customer service at this office.
8 days in transit really and your 40mins away but cant ever get my stuff to Oberlin. Im looking in by passing this post office if I can. Just crazy
Worst experience with a post office! Cant contact anyone there and they lie! Said they couldnt deliver because there was no access yet I am at a hotel! 24/7 access to a hotel! So now who knows when Ill get my package, if I ever get it! So pissed!!
My tacking said package left three and a half days ago, then this morning said it left this morning, then said enroute then the enroute was removed, called to find out how long first class is considerd lost no answer. i will be glad when this company and pensions end. PEOPLE WAKE UP AND USE ANOTHER MAIL SOURCE
26 hrs wait for live unload - they are organizing warehouse to make space while driver is waiting and not being able to make his bread and butter. Never back here again.
They sent my package 30 miles away to the wrong post office!! It was sent back and its been a week no scan to my local post office.
Checked my tracking #,s and arrived in Painesville on 12/16.....still no package on 19th........called MGR Dawn Tatum.......Rude on Phone and no help at all............. Maybe hire more help if u cant handle the work load!!!
Truck driver, so far after checking in,was told to wait outside gate till they call, been here 4hours so far without call. Some are saying theyve waited 14hrs here already
The worst. Absolutely nothing good to say about the service. USPS should be abolished. Amazing how the junk mail is delivered on time.
To all my truck drivers. DO NOT PICK UP LOAD TO THIS PLACE IVE BEEN HERE OVER 24hr STILL WAITING TO GET UNLOADED.SO SAVE YOURSELF SOME TIME AND STAY AWAY.
They never answer the phone, it just rings and rings, yes their website is up to date but where is my stuff?.. Im still currently waiting for a package that was supposed to have been delivered two days ago....
Everytime I get something off ebay it goes WarrendaleI live near Akron and Cleveland Ohio yet it so i can pick it up there but no lets send somewhere 4 hours (round trip) from you. When it can take me less then an hour to pick it up from Akron or Cleveland. This why I hate USPS!
It took eight days to receive a letter from Wooster Ohio to Olmsted Falls Ohio. The letter was postmarked in Cleveland on February 1st and I received it on February 9th
You only have to walk in and you will see the retard employees they have is not the first time i send i package and when i track it is in california and i live in cleveland. any goverment bussness no one answer the phone .it better that the goverment private all goverment office and put private ,private work better
This place is horrible, 24 hour to unload me after apt time and after getting a dock . This place is ridiculous. Never coming back here again for nothing I rather stay home than wasting all day in this Place
Bad place for deliveries people are very nadty inside and if you say anything theyll penalize you! Five hours waiting to unload a half truck load...
Ive gone to this location for over a year. Ive always had a good experience at this location. Line is often long during late afternoon and lunch hours, but that is to be expected. Staff if nice and helpful
Same thing as other people they dont answer the phone they dont do the jobs that their paid for. If i acted like that @ my job id be fired. Ive been calling them since 1pm no answer it is now 313pm still not answering the phone
The delivery man goofed sending me a package and these folks stayed after hours to look for it off of little to no information thanks to an incomplete delivery attempt slip. Bless em.
I been on hold since 7:20 it’s 8:07 now and I’m still on hold..... Can someone explain to me there why I’m getting my mail late??? I missed a housing opportunity cause of it.... plus I’m still on hold!!!!!!!!!!!!!!
THERE SHOULDVE A ZERO RATING AS WELL THESE CARRIERS HAVE NASTY A** ATTITUDES TO I SIMPLY TOLD THE GIRL NOT TO WALKING THROUGH MY YD SHE HAD THE NERVE TO GIVE ME DAMN ATTITUDE & PRIOR ANOTHER CARRIER WOULD PARK BLOCKING MY DRIVEWAY WHATS THAT ABT I TOLD HIM NOT TO BLOCK MY DRIVEWAY THE ENTIRE STREET IS EMPTY WHY DO IT THEYRE CRAZY OBVIOUSLY THE SUPERVISORS ARENT DOING THEIR JOBS EITHER FOR THESE ISSUES TO KEEP OCCURRING
Worst service ever!! Cant answer the phone and when I did get in contact with someone I was informed that they are busy and do not have time to answer the phone. If I never answered the phone I would go out of business. Maybe that explains why they are losing so much money!
NEVER AGAIN WILL I BE BACK. BEEN HERE 10 HOURS AND COUNTING JUST TO UNLOAD A PARTIAL LOAD AND I HAVE ANOTHER STOP TO MAKE STILL. NEVER WILL I DO THESE LOADS AGAIN.
Sensory one else is scared to say this I not that United States postal service in Cleveland Ohio is very lousy just like the governor just like the Ohio family job services all you guys are together and you all suck
Horrible service. Packages are stuck at this facility for over a week sometimes 2 weeks. No update on tracking. Lazy
My experience was good as a truck driver picking up a load ,the team were very understanding and nice
I am sad that this office has such low reviews. Danelle and the manager both helped me this morning, and to me, they went above and beyond with positive customer service.
Doesnt ANYBODY there know how to answer a darn phone??? I have been trying to call about a missing package for awhile now. I cant go there and the local office said call. I am really getting beyond fed up!
They never answer there phone. When you get there, they constantly apologize for their slow work ethic and send you to a phone ALL THE WAY in the back of the Post Office to still receive no answer.
Had a package come to Cleveland then they sent it to urbancrest ohio why its in limbo there I need it for xmas
If I could give it a ZERO star, I would !
Dont ever send your truck to this place. My driver is there for 7 hours now.
Absolutely the worst carrier in existence. Whether it be there horrible so called tracking or even trying to get a live person on the phone they are horrible every single time I have to deal with them.
I went to ship the dress after two days of payment, and she told me you should pay the same old price because you are late , shes very bad👎🏻👎🏻
Been here waiting to be unload for over 24hrs! They need a bigger building and they need a driver unloading dock.
Ive lived at my address for 39yrs and never had a problem NOW when ever the mailman decides to deliver to my house ALL my mail have written on them DELIVERED TO WRONG ADDRESS OR DOES NOT LIVE HERE. Im Fed Up and I cant reach anybody
I wish I could give them 0 stars not helpful & very rude !!
Ridiculous employees without respect. It looks like a zoo of ignorant. I think in the zoo they are more polite.
Packages have been sitting there for over a week. People need to get fired.
Pick up the phone Ive been waiting for 20 minutes I ordered this thing a month ago and all the other packages i ordered after this one came Soo yeah you need to go out of business
Im beyond pissed off with these people. Package was supposed to be here a week ago. I cant stand worthless people that cant do their job.
Great hours, friendly and efficient service, what more could you ask for? Kudos to Sue who assisted me today.
Extremely helpful knowledgeable friendly staff. I love their extended hours fit right in for my business.
Packages went missing after being left at USPS office on DEC 1. It was never scanned.
Most Nice and friendly staff in Cleveland which I have never met before. I live in Eastside and I always go there.
Not a bad place. Not a great place. Just a busy downtown post office, with an overworked and underpaid staff.
Great people here,Im just a contract driver for them though.
My experiences have been good first thing in the morning. No wait and friendly staff.
12 hours delivery, do not go there, lazy and rude people!
Giving 1 star, only because I cant give 0. How can a business get away with NEVER answering their phone?
Worst service ever. i called them 10 times and no one pick up the phone. This is ridiculous.
I dont know this place has such a low rating, I frequent here every week always a good fast experience.
They lie and steal... I have told the manager Joseph Cunningham about the problem... he has done nothing
Why doesnt this post office answer their phone? Every time you call, you get a recording.
Excellent customer service. Even thr officers are nice and very helpful!
Terrible service,, packages never get to destination on time.. Need to just shut this facility down
Great service and great workers. Never had an issue and I go there quite often.
The number you have listed for a business is a voice mail and is never answered? Really? Stay classy Ohio.
Very respectful and nice to customers; got it right the second time around.
Friendly service. Orange Ave location open until 8 pm.
This place is slow so expect package delays
I tried calling and it just ring plus my important mail is not coming to my address
Bums dont anwser phones destroyed packages worst ever
Disorganized, slow, do not respect the drivers time
Avoid this location at all costs. Drive 20 miles AWAY. Or go there and wait in long long lines.
Terrible place, lazy slow, they all need fired. Garbage
Dont answer the phones packages never get there on the time they say
What happen to the mailbox on cedar an 27th ? This make it hard for senior citizens!
Its The Post Office!
Terrible 3 hours phone call wait
Answer the phone, i know you hear it Ringing damit!, I guess Ill go up their....
Worst service the employees steal the bosses let them and nobody ever answers the phone
It is really useful to have someone, ANYONE answer the phone.
No one answered the phone! 15 minutes and finally hung up!
Full Service post office. Passports, mailboxes, etc.
Had training there !!! Awesome crew
Delivered an empty package
Every. Single. Time. Best. Employees!
Why have a phone number for this place if no one will EVER answer the phone?
Why do they have a phone number. No one answers
Great people great customer service
Friendly, professional clerks.
Terrible.
Cant even pick up a phone
Its USPS need I say any more?
WHY DO THEY EXIST ?
Why does this place suck so much
Can somebody answer the god damn phone ?
Rude people working here
Great
No one answers the phone ever!
Never anwser phone
Pleasant
PICK UP THE PHONE
Zero managementZero × zero.
Terrible service.
I work there
2.1 (181 comments)
Review №1
2022-06-27Do you want your packages to always arrive late or be sent to the wrong place? Most importantly, do you want fragile items that are costly and irreplaceable to be shattered into pieces, despite being packed with layers upon layers of bubble wrap? Then have all of your mail processed here! It’s a guarantee that your antiques will be carelessly mishandled and tossed! And don’t bother trying to file a claim. Phone calls and complaints go unanswered and unresolved. So join the bandwagon and pay hundreds of dollars out of pocket to fix the results of somebody else’s negligence!
Review №2
2022-07-11The Ohio postal system is the worst one, I have lived in several states and this is the only one that routinely loses the mail, the post masters refuse to talk to anyone and the supervisor continues point the finger at another division of the usps. It is no wonder why people no longer use the post office. Their job to deliver mail, do they accomplish that task NO!
Review №3
2022-06-26Been trying to find a way to get a hold to someone here about one of their employees, his name is Rico. He’s a bit tall, super skinny he was carrying an travel pouch. Two days ago he was on the bus kept messing with this young girl who looks to be 19 maybe a bit younger not sure. He was very rude and disrespectful than was nasty to the driver to where he was kicked off. I only knew his first name cause I heard him say it and saw him coming out of the employee’s door before running to the bus.Y’all need to watch out for him he seemed like he was high the way how he was carrying on
Review №4
2022-04-05A package of mine came here from Detroit, Michigan yesterday 4-4-2022. I live in West Cleveland, Ohio. Somehow an employee made the ‘mistake’ of placing my package into the wrong outgoing bin. Today, 4-5-2022 I was informed my package was in St. Louis, Missouri. Wow. For those of you whom aren’t aware this place is located in East Cleveland. Make sure your seller is using a different carrier if you live in Cleveland and the surrounding suburbs
Review №5
2022-03-11The Cleveland Postal Service has single-handedly destroyed my ebay business. I create 3d printed toy piece replicas. Some of these are very small and light, so I send them via an economy non machinable mail service. However, despite the Mentor clerks stamping them Non Machinable and handling them, carefully, when they go to the main distribution center in Cleveland they are still destroyed by being fed into a sorting machine. My customers wind up getting a torn, mangled empty envelope or nothing at all. This has happened 12 times. Since there is no tracking I receive no reimbursement for 12 of my destroyed product, nor the shipping. I now have a bad rating on ebay and have had no new orders since Ive had to change my shipping service to an amount for too much for items weighing less than a sheet of paper.
Review №6
2022-03-26My package was lost at this post office and its been a month since no one responded, I dont trust USPS anymore!. The sooner they lose funding and shut down, the better！
Review №7
2022-08-10Just that this one customer was trying to send a package overseas and didnt have the all the information he was sending it to family. Took up quite a bit of time.
Review №8
2022-04-20This Downtown location is one of the most efficient Post Office ever . It should be considered a Model for efficiency and great Customer service
Review №9
2021-04-10Quite possibly the worst USPS office I’ve been to in my life. All of the employees (including the supervisor) are incredibly incompetent. If there is nothing you’d rather do than spend 90 minutes trying to get them to complete a 5 minute task, come here. If not, go to literally any other post office in a 50 mile radius.
Review №10
2021-04-10My package has been at your post office for ten days now. There is no reason it should not have arrived by now. Absolutely unprofessional behavior. Stop holding on to other peoples property. This has happened twice. My sister sent us Christmas pies in the mail, they held them for weeks before we finally recieved the package which looked like it had been opened, and everything inside was smashed and moldy. She paid for priority two day shipping.