U-Haul Moving & Storage of Downtown Cincinnati in Cincinnati

Phone: +1 513-904-4169
Site: https://www.uhaul.com/Locations/...
Opening hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–8PM
  • Saturday:7AM–7PM
  • Sunday:9AM–5PM
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3.6 (43 comments)

Review №1


Lou, Heidi and Rick are absolutely AMAZING and so sweet! Great customer service! I had so many questions and they took their time answering every single one. Definitely recommend!

Review №2


By far one of the worst experiences Ive had at a Uhaul. I waited 20 mins when there was no one here while the attendants did their own thing. Wont come back at all

Review №3


Highly recommend choosing another rental place or even a different U-haul location. I reset the odometer when I picked up the van, yet they somehow charged me for 30 more miles than what the odometer read. They absolutely take advantage of customers by saying Yeah, just drop off the keys, no problem. Have a great day! Then they simply over charge you when you leave without your knowledge. Complete rip off. I will never rent from this location again and highly recommend no one else does...unless you want cheated.

Review №4


Had a wonderful experience here! Gary hooked us up and was so helpful with our entire process from the truck rental to the storage unit. Even helped me back the uhaul into the spot to unload at the storage units. 10/10 would recommend I have a good experience every time I come here! Will definitely be using them again!

Review №5


I purchased a trailer wire harness through the call center three weeks ago. When I got there they didnt have it. No big deal things happen I came back a few days later they still didnt have it I asked for a refund. Didnt get it. I went back another week later still didnt get. Today I called customer service. I have currently been on hold a total of 4 and a half hours today and been switched around to at least 6 different agents maybe more. This is over a $35 item. They wanted at one time refund my money and charge me $7 more to buy it from another location. 1 agent put me on hold I waited for nearly 40 minutes until I finally hung up because he never came back....Finally after another try a rep. Ndu Chino helped me! Thank You Ndu

Review №6


My son rented a 10 truck for 5 days, 2 months prior to his move. He confirmed the reservation leading up to the move. When we arrived there were no trucks. They said that a reservation does not mean anything. Its first come first serve. Thats how we work and there is nothing we can do to help you.Please be aware, if your moving plans hinge on renting a moving truck, please know that a reservation is meaningless and have a plan B, just in case.This turned a stressful time into complete chaos for us.

Review №7


We reserved a truck but they had given away the truck without notice. Be advised that trucks really are first come first serve. They told us we were late so the truck was canceled so I suggest you show up before your reservation. There is nothing indicating a time frame in the emails or agreement. Another couple came in early and their truck had also been given away. Note the there were trucks available in the lot but refused to give us one despite our reservation from a month earlier.

Review №8


Can not express enough how pleasant my experience was using the U-Haul at Dalton Ave. The transaction was quick and seamless and the gentlemen working inside were incredibly friendly and helpful! Extra shout out to Danny and everyone working that day for going out of their way to contact me after finding that I had dropped my wallet outside of the building. The turned what could have been a nightmare into peace of mind. Thank you!

Review №9


Slow service. Reservations dont mean anything. Vehicle was not available on appointment.

Review №10


Friendly and helpful staff. However, be aware that despite the sign on large two story high propane tank, they won’t fill tanks - they explained that they aren’t licensed to sell. Unfortunate. They were able to direct me to other U-haul locations like Northside that will fill propane tanks.

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