Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (71)
Very friendly service, got in and out quickly and saved me a few bucks by helping me decide what I actually needed for my move. Check out and check in was effortless.
Easy rental very accommodating to date change for moving. Only road bump was check back in Sunday Morning more help was need due to influx of people
Fast and easy rental and return. Staff was friendly, truck was clean and ran good
This is where the Ronster goes to rent a Uhaul. I go there...what else do you plebians need to know? The official decree has been given. Now proceed accordingly...
They can help you if you meet the right person there
It is nearly impossible to reach anyone here. If you need to call, be prepared to spend a hour on hold.
Been a great experience storing there
A little bit inconvenient where its located compared to another location where as near a Bus stop.
Its a new place going in there doing a very good job of putting everything in
Confusing directions. The pin for Google maps needs moved to the actual retail store entrance/parking lot and not behind the building where the storage lockers are on the second floor. Walked all over the place up there trying to find way down to main area.
Rented trucks here three times. Everything has always gone smoothly. Friendly staff.
Nice location and fast service.
They forgot to give me my dolly. Otherwise great fast service
Great place to get your propane tanks filled up. If you fill a lot at once they even give you a break on price!
Great place got free used boxes there
We rented a Uhaul to move a fridge. The manager there was very friendly and helpful. My only complaint is that even though I reserved an appliance dolly online, they did not have one to give me. They were able to give me a standard dolly -- which was helpful(ish) but the reason I reserved an appliance dolly because I needed one to move an appliance.
Everyone who works there is so nice and helpful!
This uhaul is amazing.. very friendly. With easy drop off, and cheap boxes
Very neat old building, uhual is whatever.
Best place ever!!!! Especially the guy that closes Monday through Thursday
Very clean helpful convenient.
The one in Cuyahoga Falls that used to be the old schwebels building their wonderful to work with very nice people there.
Renee was very sweet and helped me with everything to accommodate my storage needs. Such great service at Cuyahoga Falls U-Haul...
Left on hold for 13 minutes and still holding. Terrible
Im giving fives stars to guy that takes care of the outside maintenance .He deserves a raise .He takes good care of that place .and he kindly cut the overhanging branches that were smacking my supervan roof when I drove past everyday..!
Incredibly helpful staff, good location
Great place to stop and watch the trains
Literally the worst storage facility I have ever used. I signed a contract that for a facility that was supposed to have to have extended hours and 24 hour service. I tried to go one night after work and they were closed and there was no way to get in. I went a day their office workers were there and they said they hadn’t installed security yet and the extended hours were unavailable! The only time I can go is late at night or on the weekend. I wouldn’t have gotten the unit had I known they wouldn’t be open when I could go. I call about this issue and the manager said there was nothing he could do. Then my husband called on the weekend and they told us they were open until 10 pm. I showed up at 7:05 and they were closed with no way in again! Apparently they added security but there was no way in except with a card which they didn’t provide or tell my husband about. They also made us buy their lock for the unit, we lost the key..our fault and my husband told them that as well and they said they had a specific locksmith to use. So I went to the unit, the office had been right next to the unit. Apparently they moved the office to the other side of the building that has no access to it from that side of the building or the units. So I had to walk all the way around this building to the other side to get the the office for them to tell me there is no locksmith they use I will need to find one. Again we were told the wrong thing! Lastly, I was told Inwiuld get an email for the bill which I never got. So, I was charged a late fee and only knew to pay it because they sent me a late bill email and paper bill. We were in the middle of moving and Incoildnt keep track of anything let alone the billing date which is why I was waiting for the email bill. This was the worst experience I ever had. Completely disorganized and not conducive to actually using it for short term storage.
Vehicle was the best u-haul I have ever rented but the charges are ridiculous since Covid. The do it all yourself check in and check out is also tedious.
Friendly and very helpful staff.
I was initially going to give them 4 stars, but then one of my references called and asked why she got a U-Haul Invoice for me sent to her? I received one as well stating that my June 3rd payment was not received and it was late. I informed them that I would be out prior to the 3rd. I moved out of the storage area on June 2, 2019. Now you would think before they sent out the invoice with late fees that they would first check to see if the locker was emptied and swept out - which mine was. Cant say the same for when we moved in. They needed to sweep out. In addition, the card that they gave us to get into the building was under someone elses name and each time we entered our unit, the alarm would go off. 24 hour access as long as once you get there at night, you call the Help number and someone gives you codes to put in. That to me is not 24 hour access. The storage units are very very small. We had a round coffee table, 3 piece sectional and rocker recliner - the locker is suppose to hold a 1 bedroom apt. Thank heavens we didnt have anything else cause there was no room for anything else. I asked for a 10x5x5 and I think we literally got a 5x5x10, but since I am only 63 we werent able to stack to the 10 mark. Will never use again!
Nice change from what used to be here. Easy to see from the Route 8 and the roads. Attleboro challenging to get back out on the road, as Broad is a major road in CFO.
Matt is excellent! This is the largest UHaul in Akron. Good availability even during moving-to-school week.
I just picked up a friend.
Big name which it doesn’t need my Review, I hope his idea spread in the whole world.
Lots of construction, hard to find entrance. Staff were very accommodating.
The manager mike is a lot nicer now. Only complaint I have is that the building is spooky looking and the store area is freezing cold. Poor guy is using a space heater. Hes Gunna freeze to death in there!
Our fifteen foot truck was an easy ride. Very good truck.
Clean safe and secured
Excellent safe indoor storage
Easy to get equipment. A little costly but it worked
Great people easy to work with
I wish I could give negative stars. First everything was okay, then once we received the truck it was at a quarter tank. We went back in to tell them, and they did give a supposed 30.00 dollar credit. Had we not noticed who knows what would have happened. When we returned the truck, the said we had went 36 miles, which is impossible. Also, we noticed they didnt honor the 30.00 dollar credit. Now back to the mileage. 36 miles was joke and a half. I even used gps to verify. From the uhaul location to the house we were moving from was 5.5 miles. From that house to the one we moved to was 3.2 miles. From the new house to uhaul was 1.8. Mind you we filled the tank back over what we got it which was on the corner from the new house. 36 miles, I think not. When telling them these facts, they said they would take care of it. All they did was apply the 30 dollar credit which was originally stated. After looking at the final bill they still charged for the 36 miles that we didnt drive. I am beyond disappointed in this company and everything that happened. Needless to say I will not be returning, nor will anyone I know or come in contact with.
Easy to access and very secure.
I never have a problem with the rentals I need at U-Haul
Great customer service
Nice place
Very helpful and accommodating
Terribly understaffed today
Good service
Great bunch of people
Wonderful Service!!
Was very helpful
Got all supplies !!
Wonderful people
Clean and friendly
Great resource!
Excellence
Do everything
Convenient
Good
4.2 (71 comments)
Review №1
2022-07-09It was an overall pleasant experience. The person who rented us the truck was careful to give very clear instructions and patiently provided clarification when asked. It was greatly appreciated to be able to make an informed decision as we went with a larger truck than wed initially thought was needed, which paid off later. Either way, very much felt I got my moneys worth, was treated with respect, knew exactly what I was getting into with no nest surprises or any bull$h!÷ where things were seeing on me with zero warning or my tacit approval. Will definitely return in the future when the time is right as businesses that operate in a straightforward, honest manner and seem to simply do so as if thats just the only way theyd CONSIDER operating are leaps and bounds above even competition with attractive offers on the face of things that turn out to be thieves who dont consist other people as anything but idiots to be exploited.
Review №2
2022-07-28DONT GO HERE ! You will wait in line forever, if you have issues and call them they will have you on hold for hours. They are super busy and don’t have enough representatives to meet to service customers.I had to stand in line for 30 minsCalled them immediately placed me on hold and waited for 2 hours to speak to someone after the over charged my account!Hate this place will never go there again!
Review №3
2022-05-29This is our second time coming after hours and our access card is not working. The office is closed and we have our 26 foot truck here and cannot access our storage for our move. I don’t recommend this location. We even called the after hours number and no success. Frustrating because we have to spend another 40cent a mile to bring our uHaul back once they open. And 3 kids at home. Have to pay a babysitter again. 😬
Review №4
2022-08-05Got the job done in one solid load. Wasnt happy about the half tank instead of full tank policy. Service was friendly and explained any questions I had in full.
Review №5
2021-08-29I got the truck form this female associate and returned it to the same associate . She is in the attached photo. I drove a total of 10 miles. When I went to fill up the tank I had to put in 6.5 gallons. I explained this to the female worker. I told her that I must not have received the truck on full and she told me it was full when I received it. I told her it was full on The Gas gage. I explained to her on most cars the gas gage needle goes past full so it is tough to tell. She just said we don’t pro rate. I didn’t idle the truck when I had it. I drove the 10 miles but then had to add 6.5 gallons of gas. so I got less than 2 miles a gallon? The math just doesn’t add up. Unless you want to get nickeled and dimed I wouldn’t go to this uhaul.
Review №6
2022-05-25I picked up 3 U-Haul Boxes on 05/25/2022 going to Redding California and the lady that she was loading the trailer was acting like a 5 years old I was about to refuse the load And also she was yelling and screaming at those construction workers working at the warehouse I believe her name is Gabby Lala she really needs to take some ethic and social behavior classes just shame on your Management.
Review №7
2022-08-03Just waited there for so long and didnt get any service so I leftHonestly idk whats up with thatMaybe need more workers
Review №8
2022-07-19There were three of them working but completely ignored us. Did not even said anything instead made us wait for 20 minutes. Left without anything
Review №9
2022-08-02Staff is very helpful and friendly. Recommend
Review №10
2019-09-23Rented a trailer for a few days. Smooth sailing to TN and back. Great customer service, dependable equipment plus a great price!