Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (97)
Cargo van vehicle was mechanically great. Back of van was clean but front was not. Upon return I accidentally my 30 oz Yeti tumbler. It couldnt be retrieved. Manager claimed that it was not in the van which was a flat out lie. Loved the vehicle but will NOT chose the Rockside location for future rentals. I hope the over looked or stolen tumbler was worth losing a customer.
Honestly an almost unbelievable experience with John Lambert, Owner/Manager. Needed a hitch fast for my Jeep Grand Cherokee, and John ended up driving to Ravenna to pick up the right hitch for my vehicle, only to discover when he got back to the shop that the box was mislabeled and the wrong hitch was inside. He then searched again for the right one, found it, drove to Akron to get the proper hitch. Long story short, he offered to sell me the hitch for his cost due to the hassle/experience...I didnt even have to ask. Thats a quality guy and a quality shop!
Wait list for hitch installations is 1.5 months when I visited for an installation quote the first week of may 2022
Things were ready when we got there. Employees were friendly
Super confusing so put your code into both boxes or the door wont open
Pretty good storage place, but if you ever need to take care of anything in person expect to be there forever. They’re extremely slow and a lot of the staff stand around and socialize with each other or with a super talkative customer instead of getting through the line. If you’re going to take that long at least have some chairs lol
Everytime I go to this U-Haul they never have trucks available yet there are plenty of trucks in the yard. Salesman who is the owner wont rent to you UNLESS you have a reservation. I go back later to see if any of the trucks are gone and the same vehicles are STILL there! I thought they were reserved? Ill spend my time and money elsewhere, never again here!
Awesome service, clean space when I moved in, and not so much as a spider in my unit when I moved out. I had a great experience with the the owner, he really went above and beyond to help out his customers. Finally Ive used 3 different storage units to stage between moves across the country and this was by far the best.
Always clean and staff is very helpful. Went to the one on Northfield rd. No one was in there parking lot dirty so I went to this one and have a unit for my decorations
Great location. Very organized and clean.
I rented a truck and trailer from here without any hassle. The gentleman who helped set up the truck (I did not get his name) and Mike were incredibly nice and provided excellent customer service. While renting a truck to move things is not a regular occurrence for me, I would not hesitate for a moment to come here again or to recommend it to someone in the area.
Giving one star because that is lowest available. I am from Michigan and was stranded in Cleveland with a broke down motorcycle, attempted to rent 10 van to haul bike. They would not rent a van to go one way to MI said they were for local us only. I think that makes U-Haul a pretty useless business. NOT IMPRESSED
Smooth in and out, easy parking and returns
Very disappointed in owner/operator. Went in to see about renting a truck or trailer. Wanted to see the sizes in person and we were handed a Uhaul pen and told to call the number, as he had nothing to give us even though we were there several days ahead of when we wanted to rent a vehicle. Not interested in helping us at all.
We were there to drop off a trailer and the experience was short and uneventful. Just what you want, and the attendant was very helpful!
Good vehicles, efficient check in and check out. Advice, employees shouldnt be laying on the product when working or when customers enter the building.
The employees are rude. Especially the woman with the tats everywhere. Place is dirty. employees dont know what basic hygiene is. The owner cant even do his job. You know what they say. It trickles down hill!
The associate i had was very knowledgeable of the products and getting me the best price for my needs.
I had to use the Uhaul on Turney-- would not be doing that again. Having said that, my son and I got a uhaul from the 19000 Rockside rd. uhaul and the associate who helped us was named MIKE- (Hi Mike)... he was helpful, and knew what he was doing. The whole visit from picking up the truck, to dropping off the truck was fast and easy. He was so helpful... I would recommend this location due to the excellent customer service.
Always clean, always neat and the staff is always friendly and helpful. I used to dido at public storage and they are a sham odd an organization in comparison.
Manager is very professional cool guy .had a problem he went above and beyond to fix
Awesome customer service! Unlike the Miles/Northfield location, I was greeted upon entering, the customer service was great, AND they offered to help me to my car with my boxes.
The staff had my truck and trailer ready to roll when I got there.. Stopped inside for a few details.. Safety guidelines seemed to be followed.. On return its simple.. I regret forgetting the gentlemens name that assisted me on return, his customer service was absolutely great, and our convo was awesome too.. Uhaul, he was working between 2:30 and 3:00, he checked in my truck and trailer rental, so pleased find him and commend him for me for doing a great job.. He reminded me that there is still good customer service!
The experience was very well very nice accessibility.
This was the best experience I have ever had with Uhaul and I have used them often. The new location on the automile is so efficient and polite. Keep up the great work!
I have a temperature controlled unit. I am very pleased with the conditions of this site. They even offer auto pay which is helpful in my busy life.
Great staff and awesome trucks. Very clean
The service here was fantastic everybody was extremely helpful and the prices were reasonable for the amount of vehicle that you need to rent they also have a credit if you told one of their other customers product truly a great All American company. 🇺🇸 +1.(347) ZAR-LINO
This store was very helpful and answered all my questions regarding how the rental process worked.
Order was not complete but john the manager took care of issue in a positive manner. Truck smelled bad ewe.
Terrible service. No greeting. Very rude clerk. Wouldn’t recommend this U-Haul go anywhere else to rent your U-Haul.
The staff was very nice and courteous. This was the drop off point of my truck from my move from Pennsylvania.
Everything went well truck ran good I was able to get everything accomplished everything went well no problem
Parking lot well maintained, decent pricing, easy pick up and drop off
The service here was great. Very fast, easy to find, smooth pick up and easy return
I made the mistake of not verifying the mileage on the odometer and the fuel gauge prior to leaving the lot. I was charged for 29 miles on a 14 mile trip and for the fuel I did not use. I will not be renting from this location in the future.
Thank you Mike A. for all your help! I went to a different location first and the service was HORRENDOUS. Mike got me together quickly and had AMAZING customer service.
Friendly staff and efficient
Excellent service, professional and courteous. Rental was quick and easy.
This Uhaul location is huge, nice and clean. Received good quick service.
Lol the worst help.. 2 people there.. one woman was working outside and the trainee was inside just looking at us..
Okay place to go put stuff in storage
Excellent service, real friendly polite guy working front..way better than west 65th....
Experience was good got in and out no issues.
They never have what I booked online this was the second time and the last.
Quick and easy. Nice clean and organized store.
We use them frequently they are GOOD.
The guys were on the ball good job good customer service shockingly in maple hts..
Very clean an knowledgeable. Definitely satisfied.
A good place to rent a move truckthey are quick for checkout
Great experience, just right for moving.
Smooth, efficient and expedient. The online sign up helps a lot.
Great place!!! I will use again!!
Had a wonderful experience.
Rented a motorcycle trailer. Really got the job done.
Great customer service
In and Out. Friendly, Fast customer service
Very friendly and courteous staff
Awesome!
Excellent staff very helpful
He was real nice
Manager on duty was very helpful
Easy process, very clean
Excellent staff and facilities.
Very clean and orderly
Great customer Service
Great and friendly staff
Great Customer Service👍🏽
Very good storage?
Easy in and out pick up
The smallest uhual ever
Great service
Exceptional service.
Clean
Everything its supposed to be and more.
Nice
Very fast!!
Nice trucks!
Great service
Quick service
Fast and efficient
Good
Its Uhaul.
Neccessary
Understaffed
Excellent customer service.
A1
4.3 (97 comments)
Review №1
2022-06-12Incredibly awful experience for my fiancé and I renting a moving truck through the Uhaul Bedford branch. We should’ve known because the woman at the desk was on her phone and rude from the moment we walked in. They told us our truck was in a spot that it wasn’t, holding us up to go back in to get help again to find the correct truck. We were told the truck had 1/4 tank, but getting in the truck the gas light was on. After filling up the tank $50 and parking it outside our apartment to start moving the neighbor in the apartment below us on the first floor smelled a strong scent of gas. He look and found a gas leak. When calling the Bedford branch the woman responded with “I don’t know what to tell you” and we told them that we are taking it to the nearest uhaul because of the gas leak they replied with “you will be charged for not driving it back to us”. Absolutely unsafe and unprofessional branch. We got the truck towed and corporate will be hearing about the friendly and safe staff they have at their Bedford branch, also we will be getting our money back. 0 stars for this place.
Review №2
2022-03-26I’ve used this 𝐔𝐡𝐚𝐮𝐥 storage location quite a few times. The self storage is VERY convenient and inexpensive in my opinion. Good customer service. Easy to pay online. Clean, zero issues, and good pest control. I definitely recommend 👍🏾
Review №3
2022-08-18Was in a hurry and forgot my hitch. The person who hooked up the trailer went to one of their rental trucks, took one and lend it to me to be returned with the trailer. It was really cool of him because I had a 20 minute drive back if I had to go back and get it. Thanks a lot! It really helped me out. I returned the trailer as promised with the hitch from the U-Haul rental truck.
Review №4
2021-08-17Very convenient location, easy to locate. They have plenty of space in the parking lot. I would pick this location over any other in Cleveland.
Review №5
2022-03-27My experience was fine until i returned the truck. I was told I could pay cash, my credit card was used to hold only to hold. But to my surprise my card was charged the entire $235.91. When I told The gentlemen, hold on let me go outside and get the cash , he informed me it had been taken cared of, on my card.I was truly upset I told him that wasnt what I was told. He went on to explain, I was incoherent. I do remember hearing him say they could reverse the charges, but by this time I was really hotttttt, and needy to get out of there and said forget it I needed to leave. If I never have to use Uhaul again Ill truly think about it. I didnt like that.
Review №6
2022-04-14Antoinette was very helpful with getting me a storage unit because the one on mile ( north Randall) where everything was set up at did not have any more units and failed to contact me to tell me. So they forward me over to 19000 rockside road.
Review №7
2022-03-30The staff are very nice. I needed a truck for an out of state move. They made sure I had everything to have a good moving experience.
Review №8
2022-05-18Great service. The young man that waited on us was very professional and friendly as well.
Review №9
2020-08-28Got a pick-up to move a few things. This was one if my best U-HAUL experiences. It was a good truck. It held a lot fir just a pick-up but it definitely served my purpose. Thanx!
Review №10
2021-02-08Great team that works here. All super knowledgeable. The managers are amazing and compassionate.