U-Haul Moving & Storage at Lorain Ave in Cleveland

Phone: +1 216-251-4130
Site: https://www.uhaul.com/Locations/...
Opening hours
  • Monday:7AM–7PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–8PM
  • Saturday:7AM–7PM
  • Sunday:9AM–5PM
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3.5 (85 comments)

Review №1

2022-06-17

The store took my online order, and had the trailer ready for my arrival. There was no line when I arrived, so they were able to help me right away.Although they [understandably] wouldnt allow me to rent the trailer because I didnt have a trailer wire harness, they were able to install a wire harness on the spot. The install took about an hour, and the installer did a very clean and professional install job in accordance with the installation instructions. No shortcuts were made in the install.I appreciated them getting the light/wire harness installed, so I could safetly do the towing I needed for that day, and any time I needed to tow again in the future. Overall experience was great!

Review №2

2022-03-15

I rented a car hauler. The rental agent refused to document the previous damage that I pointed out. He said he was only looking for major damages. This trailer had dents in fenders, one side was pulled away from the frame. one ratchet strap was damaged. The trailer was muddy and I had to use wd-40 to get the ratchet straps to function. the trailer also had bald tires! On a bright note, the people who checked the trailer back in the next day were very friendly & nice.

Review №3

2022-05-16

The reservation process went smoothly, the pick-up of the trailer went smoothly, it loaded great, it handled great, it is an extremely well designed unit with its onboard ramps, fold down left fender, tie down ratchets, and the jack on the tongue. I had a little difficulty doing the online check in when I returned the trailer at the locations off-hours, but it did not cause a problem with the total rental fees.

Review №4

2022-06-11

The service here is awful. There were 2 employees sitting at the desk so I ask if I can get a propane refill. They someone will be our there. I go out there. Ring the bell. Wait 5 minutes. Nothing. I go back inside to ask what up. They say someone will be out there. If they were busy I would have understood, but they werent. There was one customer the first time, but nkn the second time. It still took multiple minutes for them to get off there butts and help me. They come outside after me being there for 15 minutes only to tell me they cant refill it because its expired, which I didnt understand since I bought the tank this year. Once I was completely dissatisfied with their service I told them I was and they started giving me back talk. I told them I was going to leave a negative review because of their nasty attitude. They told me to do it. So here it is. I was here 6/11/22 at 5:45

Review №5

2022-08-02

Id like to thank the staff at U-Haul for their service and hospitality. My interactions were amicable, professional, and gracious. It is an excellent staff, from desk to return personnel. Thank you.

Review №6

2022-04-19

The mobile app helps if the store is busy. The staff were helpful. I’ve used them twice in two weeks and both times no problems

Review №7

2021-11-16

I had an issue when I returned the vehicle 1.5 hours after my contract time. I realize this is to aid in the re-renting the vehicle and completely understand. Going forward I will have to add in some buffer time so as not to be charged an additional day charge for bringing the vehicle back past the contracted time. The representative who gave me this unpleasant news was very professional in dealing with me, who after a day of moving wasnt my best self. This has always been and excellent store. Thanks Jeff

Review №8

2022-05-14

Although moving is never fun you all seems to make things much better. There equipment and supplies are great they work and they are very knowledgeable people and they make the moving experience palatable.

Review №9

2021-09-21

Before I left, no one was with me when I looked over the truck. The mileage was over the gas was short. The back door was down so I had to open it to verify contents. Had asked about where to leave key after hours. Took me ten mins walki.g around to find it poor signage and small. The truck alignment was dangerous with amount of play in the steering. Hands in the 8 and noon position to drive straight. The door lock according to locksmith was pretty bad so not sure how store did not note a stuck lock as the key broke off after loading truck. Almost 4 hours before back on the road with new key. 1 hour trying to access the website or contact roadside assistance. No callback feature. 2 hours waiting on locksmith and 45 to get broken key out of door and new one made. The dolly was unable to be used as we had nothing to remove the zip tie but guess didnt need it but again shows lack of customer service from the start. Manually can remove tab. Requested compensation for delay and dolly was told I was given an extra day...10am from my 10pm estimate. I had truck back by 10pm and had stated during breakdown would need more. Which the breakdown was not my fault but the age and lack of maintenance of the uhaul trucks. I was compensated for the dolly and a set of furniture pads nothing towards the rental. I will never go back to this location and very likely never use uhaul again.

Review №10

2022-03-08

Rude with a side of over charging my CC! Needless to say Ill pay more next time if it means I dont have to be treated poorly for no other reason then the way I look.

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