Wheelchair-accessible entrance
Yes
U-Haul Moving & Storage at Byrne Rd in Toledo
Categories
Location on the map
Toledo, Lucas County, Ohio, US
Accessibility
Phone: +1 419-382-1555
Site: https://www.uhaul.com/Locations/...
Site: https://www.uhaul.com/Locations/...
Opening hours
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–8PM
- Saturday:7AM–7PM
- Sunday:9AM–5PM
Comments (66)
I give the company 2 stars for the fact you can let any other company know that you making a payment late and they understand life happens but not here I had my storage for a year and always paid on time but the one time I let them know I’m going to be late paying I still get hit with a $15 late fee and my storage locked and I think that is sad that they care more for money than the customers. My time is coming to move my stuff out and If I ever need a storage after I’ll be going to a different company. The people are great and it’s not there fault they work for a money hungry company.
Weve used them for years and the present management team must be the best in the entire U-Haul organization. On our last move, we had a slight problem that I addressed with management and it was corrected within a few minutes. These guys wrote the book on customer service. Highly recommend!
I made a reservation at this location three weeks ahead of time for a major life move. When I got to this store, I was told I had cancelled my reservation and that they did not have a truck for me. They told me there was nothing they could do for me, and that maybe some person from the company would call me within the next few days if they had something available. The people at this location talked to me condescendingly and did not apologize despite the fact that I had confirmed my reservation over the phone. The way uhaul works is that when you reserve a van, they tell you that they will give you a call a few days ahead of time to confirm the reservation. They hold your credit card number to reserve your van. I had received a call and confirmed the reservation, then within hours got another call from someone who said they were part of a different company in a different (not uhaul) asking to confirm my reservation with them. I told this second person that I already had a van with uhaul that I had confirmed, and he went ahead and cancelled my reservation and ended the call abruptly. It was super confusing and I never asked for my reservation to be cancelled, not to mention it was super ineffective and confusing that I was expected to confirm my reservation with uhaul twice, from two different locations in different states not affiliated with my move and not explaining the call was from someone contracted with uhaul. In all it was a horrible experience. My stress levels on moving day spiked. Thankfully, someone at the call center at Penske matched my quote with uhaul the day of when they found out uhaul screwed me over. And that is the only reason I was able to move in on time to start my new job.
If you need to move something it a good place to get your stuff
This review might seem to be a bit exaggerated, but I assure you its not. The folks we met at the Byrne Rd. Uhaul were the nicest, kindest people ever. They went so far out of their way to help and accommodate us, I couldnt believe it. We were truly struggling through our move to Toledo with two small children in our truck, while also needing to go look at houses. The uhaul owners did so much to help us and make things easier. I havent experience such kind and warm customer service in a long time. I highly recommend this business!
It was nice. Not great. The few times that I came in to get to my storage space, there was someone fixing cars and blocking the entrance closest to my climate controlled storage space.
I was treated very kindly. They answered all my questions and I will definitely rent my moving truck from them
Very friendly and helpful people! I both rented a truck and a storage unit from here and was very pleased at how easy they made it. If I had any difficulties with anything, they were quick to help me out, and the facility was always well kept and secure.
Employee behind the desk was helping me out just fine, until his boss came in and started cracking jokes at the employees expense. It made me very uncomfortable. I understand that sometimes management needs to intervene, but this was not one of those times.
So far great experience, but I only went to reserve a truck for later this week. Well see how it goes on Tuesday.
I rented a truck to move a chair that my fiancé and I had bought.Everything went well and the people were nice until it came to get my refund.They owed me 37 dollars and they said they refunded but my bank has no record and I talked to their corporate office.When I called to talk to uhaul. They gave me the run around and were very rude.Would not recommend this place to anyone.
Great customer service at this place! Had me hooked up to the trailer I rented and on my way in no time at all which is an immense help when you have a two year old with you.
Uhaul is a joke . I rented a trailer and the tire blew and they told me i had to unload my trailer after I waited 2 hours for a repair man to show up that was very incompetent. I was also told I had to rent another trailer full price . Another thing I was told if I didnt unload the trailer right away I would be charged with theft . What a joke ! Horrible business
Had a wonderful experience and Chris was very helpful went out of his way to make sure we were satisfied and had a great experience. Thank you Chris.
U-Haul makes your moving easy 1,2,3. They give you time saving tips. Very courteous. Thanks
Excellent customer service
Clean quick service. Good customer service and understanding.
Such friendly and helpful staff! Love them
Excellent Professional & Accommodating with great prices too! Highly recommend 💕
Rented a 20 foot UHaul one way from GA to Toledo and this was my drop off. Very fast and friendly service. Good experience.
Excellent very good customer service will definitely choose this site again if I have to move
Helpful employees and several types of storage and sizes. Seems pretty secure with additional security advantages.
Good service. Nice woman will help you to choose all the necessary options, trucks...
Very helpful customer service, friendly.
We like this place. The food and service are good. It is always clean. For a sandwich it is a good stop.
Rental rates for storage seem very high here. The cost of boxes and things not so pricey....
Very friendly and helpful and will bendover backwards to try to help you, staff are very friendly
Slight confusion on the rental but other than that very professional and was very easy to get a vehicle.
Unprofessional team here. If you ask any questions they get annoyed. Young fella wearing the owner badge has a real attitude. Avoid this location if you can.
Had a small issue with my auto payment but they fixed it, great place!
Great management team. super friendly, lot kept very clean
Chris helps you out...takes the time..great employee
Very friendly and the vehicle was in great shape. I would go here again.
I love the people who own it. Theyre lovely. And the people who work with them are super helpful-trouble:)
Pretty decent experience, they made the transition very smooth and easy.
Good hours and staff.
Great quality
Safe area and kinda expensive for storage but hey it was convenient
Chad was very nice and prompt. Great service
Best customer service Ive had in a while!
Great customer service very friendly
Total mixup on direction but this place was pretty good.
OMG is not even enough words for Paula Camacho, Jim Camacho, Chad Camacho, and Chris
Very nice people to deal with.
Gentlemen were very nice and helpful!
Everything is so good! Highly recommended!!
They were very helpful.
Great people EXCELLENT Service!
Just had to use the bathroom
People were helpful and nice.
Very nice guys working
Friendly staff
Very friendly and courteous
Very friendly staff
Its ok
Awesome
Total reviews rating 4.2
66 Reviews for U-Haul Moving & Storage at Byrne Rd 2023:
Review №1
2022-01-29Rented a 20 foot truck here this past week to make the move across Ohio. Could not have been more satisfied. The woman that checked me out was extremely friendly and very helpful. The man who went over the truck was equally great! The truck was warmed up when we arrived and everything was in really good condition. HIGHLY recommend!
Review №2
2022-05-21Brilliant customer service, the agent was really polite and helped me through the rent. Great help since when getting on the move everything gets more crazy.
Review №3
2022-04-27Very reasonable prices the Customer service is Excellent. This is a good place to take care of business.
Review №4
2022-05-22Decent rental facility. Had no problems with my rentals and returns from here.
Review №5
2022-04-03Great customer service and friendly. These guys enjoy their jobs!
Review №6
2022-03-25Booked my reservation at a certain rate when it showed up to rent it they rent was triple..got hoodwinked...bad business practice...need cost certainty.
Review №7
2022-06-12Have a leak in the roof of my storage unit. Told them and they said that they would get to it right away. Will check after the next rain. Will update then
Review №8
2021-07-06After having a reservation I called the Byrne rd. Location and spoke with an individual by the name of Chad. After talking to him about my reservation and pick up time of 230. He stated Your not taking that car trailer. I reminded him I have a reservation for 230 and he continued with your not taking that trailer its going to Arizona tomorrow. I continued to explain to him about my reservation and he was not trying to listen and became more hostile and unprofessional. Extremely poor communication. Horrible all the way around. Then when I looked to cancel my reservation online some one already cancelled it without informing me. Guess this is common business practice.
Review №9
2021-06-30Sales representative told us there were no trucks available in or near the size we were looking for. We were sent to the Detroit Street location in an ice storm were we were informed the Byrne location did indeed have several trucks. We were treated unfairly because we are minorities. I do not recommend!!!!
Review №10
2020-02-23Chris was extremely helpful. Went above and beyond to ensure I left there satisfied. He even called me to check on the reservation I made. Took his time explaining questions and even went as far as trying to resolve a pending issue I had with a previous location( S. Detroit--Dont Go there). Anyway, keep up the great work Chris, you really care.