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Phone: +1 937-704-9159
Site: https://www.trugreen.com/local-l...
Opening hours
  • Monday:8AM–9PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
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Total reviews rating 3.7

84 Reviews for TruGreen Lawn Care 2023:

Review №1

2022-06-02

I would never trust this company not even to teach my gold fish how to swim. Its impossible to get a manger on the phone. I prepaid a service that a saws man sold me to get a sale. He changed some stuff on my yard size to make a sale. Then everytime they come out they say my yard is to big need a ride on applicator. But they never bring one. I been waiting to get a refund for or talk to someone about doing a refund. I’m forced to dispute the payment. Not to mention some guys were saying they sprayed my yard but I have themPulling upSitting then leaving on my door bell camera. Save yourself go with a company that will stand behind there name or at least have someone to defend it.

Review №2

2022-04-11

They spray prior to 3-5 days of heavy rain. (this has occurred several times over the years. They tell you its OK to do. The lawn tells us otherwise.)They fail to diagnose EVERYTHING (mole crickets, moss, sub turf pests of all kinds). You have to tell them whats wrong with your lawn in order for them to apply the correct products. I only know whats wrong because my neighbor is a turf guru.THEY CHARGE EXTRA FOR THOSE PRODUCTS - $70-$90 PER APPLICATION - OVER AND ABOVE THE $300+ PACKAGE.When you call the Dayton numbers, youll get an offshore CSR lacking the ability to answer direct questions, pre-fab answers to very specific questions, long pauses, etc.

Review №3

2022-04-13

Trugreen is highly unprofessional both during a contract and when trying to sign you up for one after canceling. They left our gate wide open allowing my dogs to run away after treating out back yard. I canceled service last year and this is the call I got today.Hi this is --- from trugreen how are you today?Im good but Im going to end this call because we were very dissatisfied with you guys when we had you .Well you only had us for a year and progress takes time.Sir it had nothing to do with that.All right whatever *hangs up on me*

Review №4

2022-04-15

We have a tick problem and I wanted to get it taken care of so I could start my garden and have guest over for Easter.Called on Mar 19th and set up my first appointment for 50% off. I was told I would get an email and a phone call.Mar 25h I still hadnt received either and when I called I was told on the 4th I would get the email with my schedule date.Things happened and I noticed on the 12th I never received anything. At first they claimed I canceled my appointment. I had not, and they never returned my payment. So they opted to schedule for the 15th.Which is today. I called and asked what time they would be here and why I never received a phone call or text to let me know. The operator said they would give me a notice 10 minutes out and anywhere between 12-5pm. I asked for more of a heads up and she put a reminder in my file to call me an hour out.At 514 pm I never got a phone call so I called back. They had canceled my service without letting me know or rescheduling.So now we are out till the Monday after easter.

Review №5

2021-07-25

Since I have been using TruGreen fertilization service this year, my backyard has turned yellow and brown. It has been a slow and very difficult to interact with TruGreen on this matter. Every number listed for TruGreen goes to the same national call service. I can’t reach a local person. A well-meaning representative answers the phone but it’s typically some person somewhere around the country nowhere near me. I can leave my name and number and I’m told that someone will contact me in 24 to 48 hours. It generally doesn’t happen. I’ve been calling them repeatedly with very little response. Very, very frustrating process. I’ve been doing this for weeks. Finally someone from TruGreen came and looked at my lawn and they said I haven’t been watering it enough. That’s not true. I water my lawn 4.5 hours a day three days a week. My next-door neighbor, who doesn’t have an irrigation system, has a nice looking green lawn. But I was unable to talk with TruGreen about this as there was no follow up after the visit and no one would call me back. Eventually, a second person from TruGreen came out and looked at my lawn and said that it was suffering from chemical burn. The only entity that has put chemicals on my lawn this year has been Trugreen. So if there is a chemical burn it’s due to them. However I can’t talk to anybody from TruGreen because, once again, I’m not getting any calls back. Very frustrating process. And this is not an inexpensive service. We’re paying roughly $1000 a year for lawn fertilization as well as tree and shrub care. I used TruGreen years ago and was very pleased with their service and the results. That is not true now.

Review №6

2021-07-26

We used TruGreen for 6 years. The first 5 where great but the last year weve seen a sharp decrease in the quality of our yard and services performed. From not spraying the entire yard to the other extreme of spraying flower beds and killing bushes. When you try to contact them, its a 2 hours wait time. They never ever ever show up on time. The final straw was getting billed for a treatment they never performed.

Review №7

2021-05-04

My wife received a voicemail from TruGreen stating they would be servicing our lawn. We never contacted or asked TruGreen to service our yard at any point. She attempted to call TruGreen, but there was a 2 hour hold time. She left her number for a call back and never received a call back. This was on a Friday afternoon. Come Monday morning of the following week the TruGreen truck showed up and was going to attempt to treat our yard. Luckily, my wife caught him before he started and advised him we didnt want service. She watched him check a box stating we did not receive service. Then a week later we received a bill for $80 for service we never received. We attempted to call again and there was a 3 hour hold time. If she had not stopped him from servicing our yard they would have burned our yard up because it had already been treated. This company needs to stop buying up all of the great lawn service companies that have way better customer service and significantly better ethics.

Review №8

2021-08-15

I have notified the office and customer service on 5 different occasions regarding a large payment that continues to process on my bank card. I spoke with Jennifer in billing, hoping this would be resolved who was clueless and did nothing because 3 days later the payment went through yet again. The service they provided was mediocre at best. They were constantly forgetting to treat parts of the yard and there has never been a time in 2 years of using their service that my yard was weed free. I closed out the bank account that I have had for years because I am so sick of paying for the incompetence that is Trugreen. I regret any business dealings I have had with this company.

Review №9

2018-06-21

Just started this year, every service so far has been in the rain. I have been offered free service to cover them wasting time in the rain. I asked to be refunded and they are refusing even though I have spent hours at work on the phone trying to get things straightened out, and have yet to have a good application. I was promised text alerts at the beginning which is a service that currently is not working. Now I have to go through the charge back procedure with my credit card company because Trugreen Springboro is not providing the services I agreed to paid for. I do have call records saying we will not treat in the rain

Review №10

2021-05-25

I had a scheduled appointment for 5/24/2021. The service technician pulled up to my house. (he did not see my wife and myself on the front porch) the service technician then pulled past my residence to which I thought he actually passed my home. I assumed he was going around the block to return to my address. To my surprise seconds later I received a text message stating “service technician was unable to provide services due to roadway being blocked” . This was very upsetting since he was just in front of my house 30 seconds before that. I immediately attempted to contact TruGreen but was unable to reach anyone due to the call always being received by the national directory. After 3 hours on the phone I was told a not was in my profile and the local manager would contact me ASAP. On 5/25/2021 I was left a message by the local manager claiming my issue had been resolved… I never spoke with this individual and she didn’t leave a call back number. TruGreen has the worst customer service I have ever seen. It is in no way customer friendly and you are constantly being put on hold with zero answers. I have had nothing but issues with TruGreen since I started my yard service. I simply would like to speak with my local store and have my issue delt with. It is unsatisfactory that your company would hire technicians who lie to get out of doing their job.I have video footage of the driver neglecting to do their job along with TruGreen confirming the service technicians GPS showing he was able to reach my residence.If I do not get answers I will be taking my busines elsewhere.

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