TruGreen Lawn Care in Perrysburg

Review №1

2022-08-18

I was hesitant to give 5 stars due to the inability to reach anyone at the local office. I simply had questions about my bill and it was nearly impossible to reach anyone, but once I stopped in and spoke to the manager in the office, he got everything taken care of and gave me his cell phone number. I see all the negative reviews and on here and it seems like most people are having the same problem I had, which was communication with the local branch. My lawn looks great considering the time of year and that I dont have time to water. My applicator told me to mow at the highest setting and that has made a world of difference!!

Review №2

2022-08-06

I prepaid for a lawn care fertilization plan with grub control. They came out in March and April, after that nothing. I called in June and they apologized blamed it in a computer issues. Got them to finally come out in June and they promised the issue was fixed. Well it wasn’t because they missed the next service date too. I had to call again but they were unwilling to come out with in the next two days. I asked for all my money back because they did not fulfill the service contract and I explained because of these missed appointments my lawn was damaged. All they would refund was my remaining services. I would not recommend using them and to go with a more reputable company.

Review №3

2022-05-10

This company left a solicitation on our door claiming they did a free lawn evaluation and recommended services. My yard is actually already cared for by a great company I’m happy with. Tru green claimed I needed every service they offer on their solicitation (the only one they magically didn’t recommend was sprinkler maintenance and that’s because I don’t have in ground ones). Super unprofessional and obviously an attempt to money grab. I wouldn’t trust any company that takes the “you need all our services” view point. Edit: after talking to my neighbors they ALL received similar you need everything solicitation as well.

Review №4

2022-06-22

I have used this service since last year and gave them too many opportunities to do the job that they were overcharging for to begin with. My neighbor caught reps last year showing up, walking around without doing work, sitting in their trucks, and then just posting a stick in the yard to say that it was treated. I worked with a Kyle and Glen when this happened and one of them came out to ensure that something was done at the end of the season last year. He then said the next season will exceed my expectations.This year, I saw things with my own eyes. I watched a woman walk my yard, pull a hose out, not spray, wind up the hose, and proceed to leave until she noticed me watching in the door. She said she needed to reschedule due to a bad hose. Had I not been here, she would have put a stick in the ground claiming a service was completed when it was not touched. I am beyond livid and disgusted with this. Everyone thinking about using this service consider two things:1. They will claim to do services and simply don’t2. This company has no accountability or integrity.I will never come back to them and plan to share my terrible experiences everywhere. They prefer you not to be home so they don’t have to work. Beware!

Review №5

2022-04-28

I called to inquire about starting services for fertilizing our yard and was pressured for a credit card number. I told the sales lady no, she said ok and scheduled a follow up call for the next day. The call never came. Fast forward a few days and low and behold, Tru Green fertilized my lawn and left me a bill. I called back and complained and they said a supervisor will call me back, they never called. I called a few days later, no record of my call, another supervisor will call, that didn’t happen. I then got a bill in the mail stating my payment was late, I called again. She said I have no balance due and no services tied to my account. She then transferred me back to the Sales department who promptly hung up after saying hello. I threw out the bill and will never contact them again. Please note, this is not directed at the local crew who actually did the work, they did a great job. The issue is with corporate and the way they handle accounts.

Review №6

2022-06-30

I signed up for the weed control monthly service and was completely unhappy. They came out in the Spring to do a spring start up and shortly after, our yard had more dandelions and weeds. When they applied the application, we had a huge storm that night.. they even applied the fertilizer while it rained I called them back to do a reapplication because the amount of weeds that showed up I was afraid it was washed away during the storm. They came out and re applied. Next month, they came and only did our front yard and not our back yard. Did not leave any communication on our door explaining why. (We have cameras so I know the backyard was not touched). The following week, the gentlemen came back out to the home, looked around the yard and left. No communication again was left on the door. I called Tru Green and explained to customer service asking why this employee has been to our home with no service or communication, she did not have any record. Next month, Tru Green does not show. We called to ask why so they put us on the schedule to be serviced on a Tuesday. Tuesday came and another no show. I called to cancel our services, and the gentlemen on the phone proceeded to laugh, stating that I had a lot of valid reasons. I would not waste any time with this company.

Review №7

2022-05-26

They serviced my neighbors yard and it resulted in part of my garden also being killed. I called and provided her address to ask them to be more careful next time but they couldnt even notate that on the account bc the neighbor was not the one who called. If I thought my neighbor would have the decency to call I would not have taken it upon myself to do so.

Review №8

2022-05-09

TruGreen is a nightmare. They never show up and never call to re-schedule. I prepaid for their services which was a big mistake. My lawn has been treated twice (which I dont believe) and I still have a ton of dandelions in my yard. Do your homework people.

Review №9

2022-06-30

The worker left our gate open and our puppy got out. Thankfully a neighbor caught him. Also, the worker was smoking while doing our lawn. Super unprofessional company! We have now terminated our contract with them!

Review №10

2022-07-18

Still waiting to see.Edited.Waiting on my results on the soil test, and why I have so many dead spots, with a sprinkler system installed.