TruGreen Lawn Care in Brunswick
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Brunswick, Medina County, Ohio, US
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Site: https://www.trugreen.com/local-l...
- Monday:8AM–9PM
- Tuesday:8AM–9PM
- Wednesday:8AM–9PM
- Thursday:8AM–9PM
- Friday:8AM–9PM
- Saturday:8AM–9PM
- Sunday:8AM–9PM
TruGreen Lawn Care in other cities:
Called 3 times to cancel my lawn service before the season started they continue to come and treat my lawn then took money out of my bank account called again and could not understand the person on the phone told her I dont want there service and I was upset that they took money out of my account All sso I have no idea if it was cancelled he kept saying is there anything I can help you with
Great communication with lawn care scheduling and from our TruGreen Application Specialist! So far the lawn looks very nice...but we still see some weeds that were there from the previous application! I contacted a TruGreen Customer Care Representative initially and she was most helpful renewing for 2021 Season and giving a discount since we pre-paid! Thanks, Neal
Be aware!! We hired custom spray to fertilize our yard and treat for mosquitoes. Custom spray recently sold their business to Trugreen. The first and only time they’ve been on our property they’ve managed to take their truck and trailer back it into our brand new $1500 basketball hoop, which is set in concrete. The service tech continued to fertilize our yard and did not even come to the door or leave a note to let us know he caused such damage to our property. I have it all on my ring camera and have the footage saved. I called the company over two weeks ago and still have not been able to get anyone to call me back. Now our basketball hoop is overhanging our driveway and is a safety hazard. Such a disgrace of a company can’t even believe they made it nationally. I would not let them on your property!! I have heard they have a bad reputation in the community and now I see why. I will be discontinuing service if I can get anyone on the phone to help me ASAP. We paid for our season upfront with custom spray so I’m sure Trugreen‘s representatives will not call us back to cancel because they would owe us a refund. Stay away from this company!
I inquired about the cost of their service. I received a call promptly and learned that I cannot afford them. Since telling them that I would not buy the service due to cost, I have been contacted no less than five additional times. Each time I respectfully ask that they stop calling me. And yet they continue to contact me! They have no respect for the potential customers and now I will NEVER. Do business with them even if I win $1 million! Don’t contact these people! They believe harassment is a way to gain customersI did as they asked for the reply below, and not two hours later I received another call. That’s two today. I told the caller earlier not to call me. I went on this site here and told you not to call me and I told us last caller not call me. I have verified that I am part of the do not call registry. If you contact me again I will go through do not call.gov and make sure you are fined appropriately.
Cancelled my prior company for poor results. Contracted and paid a YIA and received first application a little over 2 weeks ago. Green yes, weeds yes everywhere. Dandelions in full bloom along with many others. 4 days ago I submitted a service request online where it states I would be contacted in 24 hours. What do you think? the clock is still ticking. I called 3 different Local numbers all of which go to the national call center where the prompting maize takes me to being placed on hold for several minutes before telling me I have a 45 minute to 1 hour wait!!! Its 10:30 am for crying out loud! I chose the call me back option and will have them on a short leash but will likely cancel and request my $500+ refund and go with a local responsive company. Horrible first impression. BTW my name is on the account and Strongsville Ohio is the local operation if anyone at TruGreen gives a darn
I paid $300 for aeration and overseeding, the results was ok but noticeable. During the servicing the technician hit my house and damaged the siding on my brand new home I had built last year. The service Manager Robert had agreed to pay for the siding to be replaced, but I haven’t heard from him in 4 months now. He will not even return a call or text! If bad customer service is where you’ve set your sights then look no further!
I have used them for over 20 years but a month ago they came out and over applied weed killer and killed my lawn. I am paying them to make my lawn look nice not to kill it ! I called and it took over two weeks for them to look at and then they told me they would come out Aerate and re-seed and did not show up after i stayed home all day ! Came out finally and Aerated very poorly and put down 45 lb. of seed on one acre of yard, and told me to keep watered ? Who is paying me to water my lawn ? When i call to speak to a Supervisor i get the run around and no call back. Very unhappy with this Co. I dont think they know what they are doing.
I requested a call to discuss lawn mowing service. I was unaware that it was not a service offered. A representative called me and when I told her I was requesting that service she said We dont offer that so I cant help you then abruptly hung up. Super rude. Didnt even ask if I needed other services. I may have obliged.
When i signed up in the spring i paid for the whole year at one time and i was told i would get 7 lawn treatments. The receipt shows six treatments for this year. Every treatment they treated for weeds and i have clover (which is one of the easiest weeds to kill) all over my lawn, when i called the company and complained they did another treatment at no cost, when i looked at the receipt the amount of weed killer was a lot more that a regular treatment.The company wanted to do an aeration and over seeding and the company quoted a price of $212.95 and my credit card was charged $347.47, I called the company about it and was told that they would credit my credit card $134.52 , i was fine with that until i got my credit card bill and no credit was on the bill, so i called the company and complained, they told me they gave me a credit. i dont want a credit i wanted my money back and they said it would be on the next billing cycle. I am waiting to see if i get 7 treatment this year, if not they will be getting another call. You tell me how their service was!!!!
I have used TRUGREEN for multiple years now. I have been satisfied with their professionalism, timeliness, and the appearance of my lawn. My lawn looked green and full throughout the summer and I actually had comments made by friends and family. My specialist was great, and anytime I had an issue (crabgrass or weeds) pop up, I simply called or emailed and they responded and came out in no time.
Like the call ahead so that I know you are coming. Been with you for 2 years and so far have been pleased with the quality of my service. Would like to have one person doing my entire service such as Daryll. He has been a constant, but my lawn service person has been a revolving door the past 2 years. All have been very friendly, but having consistency is important to me.
We LOVE TruGreen! We made a huge mistake and did not treat our lawn for one year and the entire yard turned to weeds! It was awful! Since we started TruGreen service - our yard is back to beautiful! We just had a landscaper come quote us some work in our yard and he made multiple comments about how beautiful and healthy our grass and lawn is! Great job TruGreen!
Lets face it.... its the lawn specialist that comes out and fertilizes your lawn that is the face of the company. We are truly blessed to have Paul as our lawn specialist. Paul goes the extra mile to see to it that our lawn is the best on the block! Paul treats our property like its His own, and takes great pride to make sure he has done his best, and that we fully understand how to take care of it.Thanks Paul for all your hard work and great job TruGreen for hiring a well trained and respectful employee.Vern Krieger
The only thing that I would comment on is that my Aunt lives next door and we get our service at different times. It seems that they should be scheduled at the same time. I think that my specialist needs to look at the weeds on my property and treat them each time that they come.The service is very good and thats why I keep coming back.
The gentleman that does our lawn is always courteous. He rings the bell to make sure we know he is on the property. If were not home and/or not available when hes finished, he always leaves a note letting us know what he did and what his recommendations are for future care of our lawn.Yes, our money is very well spent on TruGreen service. We are on a fixed income and our budget can be tight at times but we feel we get so much value for our dollars from TruGreen service consequently TruGreen is always included in the budget.
My lawn is in the best shape since I have lived here for 21 years. The lawn is thick, lush, and deep green in color. I always receive a call the day before you come out, and they are always here that next morning, weather permitting. My specialist, Chris Zapotechne is excellent. Chris is the reason I will stay with TruGreen. He is professional, knowledgeable and courteous as well.
I used TrueGreen service and I can tell you that was the waste of my money ! My lawn looks horrible after they treated multiple times !Crabgrass everywhere , I called them and complain multiple times and theynever fixed the problem ! meanwhile you are being charged hundreds of dollars but you are not going to get service ! Again my yard looks horrible and I wasted so much money with TruGreen ! I would strongly suggest people not to use there service !
Had there service for 2 years they where ok when I called to voice concerns about weeds and browning areas they came out to retreat however the weeds and browning remained. I feel because I had paid the year in advance and it was after the last application they really didnt care
Since I have been subscribing to TruGreen Lawn Service I have been a satisfied customer. The specialists that come to the house are courteous and knowledgeable. They always have a friendly word, do their job thoroughly, and are willing to accommodate any needs that I have. I will continue with TruGreen
Poor quality of service. Striped my lawn in the spring. When The service technician came back out he left me. A note stating stripes are from the lawn mower. Guess he didnt see the light and dark stripes from not putting fertilizer down correctly or maybe he didnt give a crap.Aerated my lawn and over seeded in the fall, a service I never asked for, and damaged my sprinkler heads. Took me a month to get credit for that and have my system fixed. Good thing I canceled in the fall because they do a rollover contract. They wont call you next spring to see if you want to continue to use them, no they just roll it over and start screwing you the next year without missing a beat.
VERY disappointed. Was told that the Lawn Pest Control would help take care of pests and insects throughout the lawn. What the representative failed to tell me was that they only treat around the house, and a 3 foot perimeter around the lawn. They dont treat the entire lawn. This was a waste of money as it hasnt helped
Total reviews rating 3.6
72 Reviews for TruGreen Lawn Care 2023:
Review №1
2021-08-27They show up at my house and barely spend any time or cover the yard completely. I call and no one answers. I’ve tried six times to have someone address the fact that I have more weeds than I ever have in the past. The mobile app is not helpful either. My yard is covered in weeds, yet they have no problem charging my card immediately.
Review №2
2022-04-28First year lawn service was good. Second year spotty, clueless as to when and when not to ride heavy equipment through rain soaked yard. This year it is April 28th and I still havent had the first treatment. I get it we have had a wet spring, but if your yard is too wet, you wont see them again for 3-4 weeks. So, they have been here twice and it was too wet. This past Tuesday April 26th, the 3rd time, they show up, they dont get out of their truck 2 minutes later I receive a text unable to perform the service. Then when I try to call TruGreen, the recording said I refused service. Not true , never talked to the young man. I finally got a person to talk to, reported this and asked to speak with a Supervisor, she said they would call me in 24-48 hours. Still waiting. Cancelled them today and it took 5 phone calls because I kept getting disconnected. Dont waste your $$ , they dont have the help and customer service is the worst.
Review №3
2022-05-18A long time ago I hired TruGreen and canceled my service when they kept trying to upsell me and then charged me for services I never agreed to. I then hired a local company that did a FABULOUS job with great results and not a single issue for years - I loved and recommended them. Then that company was purchased by TruGreen, so I was stuck with them for the seasons worth of services I had already prepaid for. Today - I think the 3rd TruGreen service - the technician LEFT MY GATE OPEN and my 15 year old deaf dog ESCAPED. Fortunately I found him eventually - walking in the street. He could have been killed. How hard is it to remember to close a gate when you walk through it? My last lawn service provider never had that problem in ten years! With the exception of Terrance, the customer service rep I spoke to, TruGreen is a terrible unprofessional service. I only hope there are still some good local companies out there ...UPDATE: As you can see from RSs response to my review, this company is completely ignorant, uncaring, and unprofessional. Terrance did not resolve my issue (he was just kind enough to listen and apologize for his colleagues terrific error). No acknowledgement whatsoever is made in his/her response to this companys terrible billing practices and LEAVING MY GATE OPEN SO MY 15 YEAR OLD DEAF DOG CAN ESCAPE AND WANDER INTO THE STREET WHERE HE COULD HAVE BEEN KILLED.
Review №4
2022-03-25We were going to us Trugreen to do aeration and over seeding in our yard but we fully cancelled everything with them. My husband made the initial call. The guy told him we will be getting a call to schedule in a day or 2…… 4 days later we still haven’t heard anything AND they charged our card on file for the entire payment without even having an appointment set!! My husband calls to see what the heck they are doing and the idiot set an appointment for some time in May which was never discussed or approved. Absolutely horrible communication and quality. Will be going with a much better rated local company!
Review №5
2022-04-01I have used TrueGreen for 3 years. Last year, 2021 , they did not make their appointments, I would call and would be routed to a National call center. They assured me my concerns would be forwarded to the local office, no reply. The only way we received a response was when the tech showed up, my wife asked him to call me . The tech had his manager call me who finally came out and brought us up to date on our services. They applied the remaining services for the year in a two month period. So our lawn looked horrible for most of the summer and fall months. Hence due to the inability to talk with a local representative we are discontinuing our service with TrueGreen at two addresses. We are trying Lawn Doctor this year, I will let you know how it goe. I was impressed with Lawn Doctor when the owner of the franchise answered my phone call, discussed my concerns and laid out a plan.
Review №6
2021-10-15We have been with trugreen for 20 years. Their service has diminished drastically. Our yard is infested with grubs..we have sent pictures..We have paid the company thousands over the years..they continue to ignore our calls for help on this issue.
Review №7
2022-04-01I was online looking for an estimate. Before I even finished my phone rang, it was them. They gave me an estimate, I said I would call them back and let them know, since I had just started shopping for a company. The next day while I was working, they called 3 times and texted me. I told them I wasnt interested. Since then they continue to call and text me. Sometimes call back to back. I keep blocking numbers, but they call from different ones. Do not contact this company or they will harass you forever.
Review №8
2022-07-06This will be the last year we use trugreen. They are Unreliable. My grass went 5 weeks without fertilizer. They only came out to fertilize because we complained. I do not recommend this location.
Review №9
2022-06-27True green treated ny neighbors grass in 20 mph winds, all the chemicals blew into my house. I have called and called they dont care, I was told if it was the front lawn I should stay off it for 2 hours. I had to pay to have my home cleaned from the chemicals.They were making me ill
Review №10
2022-03-03Terrible service. Had enough of them after a year of service. Terrible lawn coverage, customer service is horrible.. got double charged twice, and randomly charged on my credit card when i never put it on file or auto pay (no service was completed either). Took them one second to charge the card, 5-8 business days to process refund and another 2-3 weeks to receive check in mail..I can only imagine how many other customers get their money stolen from these theives without paying attention to there statement.