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Phone: +1 330-225-1800
Site: https://www.trugreen.com/local-l...
Opening hours
  • Monday:8AM–9PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
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Total reviews rating 3.6

72 Reviews for TruGreen Lawn Care 2023:

Review №1

2021-08-27

They show up at my house and barely spend any time or cover the yard completely. I call and no one answers. I’ve tried six times to have someone address the fact that I have more weeds than I ever have in the past. The mobile app is not helpful either. My yard is covered in weeds, yet they have no problem charging my card immediately.

Review №2

2022-04-28

First year lawn service was good. Second year spotty, clueless as to when and when not to ride heavy equipment through rain soaked yard. This year it is April 28th and I still havent had the first treatment. I get it we have had a wet spring, but if your yard is too wet, you wont see them again for 3-4 weeks. So, they have been here twice and it was too wet. This past Tuesday April 26th, the 3rd time, they show up, they dont get out of their truck 2 minutes later I receive a text unable to perform the service. Then when I try to call TruGreen, the recording said I refused service. Not true , never talked to the young man. I finally got a person to talk to, reported this and asked to speak with a Supervisor, she said they would call me in 24-48 hours. Still waiting. Cancelled them today and it took 5 phone calls because I kept getting disconnected. Dont waste your $$ , they dont have the help and customer service is the worst.

Review №3

2022-05-18

A long time ago I hired TruGreen and canceled my service when they kept trying to upsell me and then charged me for services I never agreed to. I then hired a local company that did a FABULOUS job with great results and not a single issue for years - I loved and recommended them. Then that company was purchased by TruGreen, so I was stuck with them for the seasons worth of services I had already prepaid for. Today - I think the 3rd TruGreen service - the technician LEFT MY GATE OPEN and my 15 year old deaf dog ESCAPED. Fortunately I found him eventually - walking in the street. He could have been killed. How hard is it to remember to close a gate when you walk through it? My last lawn service provider never had that problem in ten years! With the exception of Terrance, the customer service rep I spoke to, TruGreen is a terrible unprofessional service. I only hope there are still some good local companies out there ...UPDATE: As you can see from RSs response to my review, this company is completely ignorant, uncaring, and unprofessional. Terrance did not resolve my issue (he was just kind enough to listen and apologize for his colleagues terrific error). No acknowledgement whatsoever is made in his/her response to this companys terrible billing practices and LEAVING MY GATE OPEN SO MY 15 YEAR OLD DEAF DOG CAN ESCAPE AND WANDER INTO THE STREET WHERE HE COULD HAVE BEEN KILLED.

Review №4

2022-03-25

We were going to us Trugreen to do aeration and over seeding in our yard but we fully cancelled everything with them. My husband made the initial call. The guy told him we will be getting a call to schedule in a day or 2…… 4 days later we still haven’t heard anything AND they charged our card on file for the entire payment without even having an appointment set!! My husband calls to see what the heck they are doing and the idiot set an appointment for some time in May which was never discussed or approved. Absolutely horrible communication and quality. Will be going with a much better rated local company!

Review №5

2022-04-01

I have used TrueGreen for 3 years. Last year, 2021 , they did not make their appointments, I would call and would be routed to a National call center. They assured me my concerns would be forwarded to the local office, no reply. The only way we received a response was when the tech showed up, my wife asked him to call me . The tech had his manager call me who finally came out and brought us up to date on our services. They applied the remaining services for the year in a two month period. So our lawn looked horrible for most of the summer and fall months. Hence due to the inability to talk with a local representative we are discontinuing our service with TrueGreen at two addresses. We are trying Lawn Doctor this year, I will let you know how it goe. I was impressed with Lawn Doctor when the owner of the franchise answered my phone call, discussed my concerns and laid out a plan.

Review №6

2021-10-15

We have been with trugreen for 20 years. Their service has diminished drastically. Our yard is infested with grubs..we have sent pictures..We have paid the company thousands over the years..they continue to ignore our calls for help on this issue.

Review №7

2022-04-01

I was online looking for an estimate. Before I even finished my phone rang, it was them. They gave me an estimate, I said I would call them back and let them know, since I had just started shopping for a company. The next day while I was working, they called 3 times and texted me. I told them I wasnt interested. Since then they continue to call and text me. Sometimes call back to back. I keep blocking numbers, but they call from different ones. Do not contact this company or they will harass you forever.

Review №8

2022-07-06

This will be the last year we use trugreen. They are Unreliable. My grass went 5 weeks without fertilizer. They only came out to fertilize because we complained. I do not recommend this location.

Review №9

2022-06-27

True green treated ny neighbors grass in 20 mph winds, all the chemicals blew into my house. I have called and called they dont care, I was told if it was the front lawn I should stay off it for 2 hours. I had to pay to have my home cleaned from the chemicals.They were making me ill

Review №10

2022-03-03

Terrible service. Had enough of them after a year of service. Terrible lawn coverage, customer service is horrible.. got double charged twice, and randomly charged on my credit card when i never put it on file or auto pay (no service was completed either). Took them one second to charge the card, 5-8 business days to process refund and another 2-3 weeks to receive check in mail..I can only imagine how many other customers get their money stolen from these theives without paying attention to there statement.

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