Delivery
Yes
Totally Cooked Event Management & Catering in Cuyahoga Falls
Categories
Location on the map
Cuyahoga Falls, Summit County, Ohio, US
Service options
Takeaway
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 330-923-9964
Site: http://www.totallycooked.com/
Site: http://www.totallycooked.com/
Opening hours
- Monday:9AM–5PM
- Tuesday:9AM–5PM
- Wednesday:9AM–5PM
- Thursday:9AM–5PM
- Friday:9AM–5PM
- Saturday:Closed
- Sunday:Closed
Comments (46)
Horrible customer service. The food was good, but she forgot our plate warmers. She claims we never talked about it, but I have the emails to prove we do. Also very hard to get a hold of the day before the wedding. We showed up to the venue and things were not set up correctly. I called and called and called to no answer. Tried to call the office and still nothing. We ended up moving everything ourselves. We paid upfront for 100 guests, but ended up having 80. Catherine said she would give us some money back for having a lesser guest count. It has been 4 weeks and nothing. She claims they sent out 2 different checks, but still nothing. Very unprofessional. Will never recommend. Ruined our whole day. By the way, still waiting on our check.
Totally Cooked catered my daughters wedding 8/29/20. Appetizers were placed by TCC staff on bar for guests to self serve, not passed by staff per Covid guidelines and as had been previously discussed.TCC staff were friendly, however they wore wrinkled, washed out uniforms and I had to go find them standing in kitchen to request service. They also left venue without informing me as to where they had placed leftover food for family to take home or the top tier of wedding cake which was to be saved for 1st anniversary. Cake was never located.The following day as the new Mr and Mrs were preparing a meal of TCC leftovers, they discovered a medium amount green mold on multiple rolls in bag with “use by” date of 8/9/20 on Members Mark label.Lastly, TCC charged $393.27 for delivery of chairs, glassware, tablecloths and beverage bins!All of these issues were brought to the attention of Mr. D’Avello, CEO of TCC. He responded with lengthy email full of excuses, offered refund of 1/2 service charge and refused to accept responsibility or offer any apology for our concerns.I would like to mention that Chelsea Klekis fromTCC who assisted us in planning our wedding was very helpful, responsive and professional. Our dinner was served warm and professionally, followed pandemic guidelines and was enjoyed by our family and friends. We did have a lot of leftovers, which unfortunately were wasted due to safety concerns after moldy bread was discovered.
The food is amazing ( I have ribs, brisket, chicken, green beans, and mashed potatoes)Kristin ( Totally Cookeds event manager) is amazing, so much of my wedding would not have gone so perfectly if it wasnt for all of her hard work and wonderful ideas. The pricing was very reasonable and all the staff was very friendly on the day of. Totally Cooked went above and beyond to meet all of my needs even when too many people showed up to the wedding and Totally Cooked staff set up extra tables for me. I loved working with this company and have already recommended many people to them!!!!
We had totally cooked cater our Daughter-in-law and Sons baby shower. The staff were exceptional through the whole planning process to the very last minute of cleanup. The food was wonderful and all of our guests raved about how good all of it was, Thank you!
Very pleased with the Totally cooked experience! Pierogi bar was the star of the lunch event, outstanding quality and value along with professional set-up and delivery staff!
They were the caterer for our daughters wedding this weekend. The coordinator, Kristin, and her staff were 100% professional. They were attentive to every table. All our guests were treated wonderfully. I recommend them to anyone. Well use them again in the future.
I used this caterer for my very small wedding reception.(28 people) The taste testing we had was actually decent, but the food the day of was pretty .....eh. Not at all the same as what we had at the taste testing. The women who helped us was nice and able to cater to dietary needs.The real issue were the desserts. We paid for Chocolate brownies, peanut butter cookies, and we had requested raspberry cheesecake with the same chocolate brownie crust . The women has assured us that if they couldnt do something, she would contact us so we could change the menu.What we received were: chocolate & peanut butter brownies, peanut butter cookies, and the same peanut butter/ chocolate brownies with a tiny drop of frosting? Not at all what we asked for. It might not seem like a big deal but I really dont like peanut butter.We had opted to have these desserts instead of a cake. Our mistake. I was really upset when I saw that they just brought random ass desserts instead of what we paid for. I ended up tossing the leftover desserts because no one really ate them.Whats done is done though. Would not recommend for any important event.
I attended a wedding catered by Totally Cooked and afterwards everyone was raving about the amazing food, the professional and friendly staff, and how exceptional the experience was as a whole.I had a great time at the reception and dinner, and would highly recommend their services for upcoming events.Thanks again to all who worked the event!
DO NOT use Totally Cooked for any important event. We chose them for my sons rehearsal dinner on 12/11/15 and it was a disaster. We went with heavy hors doeuvres, but I stressed several times that I wanted to have plenty of food. I told them I would rather have food left over, but did NOT want to run out. I did not give them a budget, I simply gave them a count and the menu items we decided upon.The problems were many. First, they were an HOUR LATE delivering the food. I received a voicemail from THE DRIVER, who was stuck in traffic(the weather was not an issue). I could not contact one person at Totally Cooked. My calls repeatedly were sent to voicemail. After the food arrived the problems only compounded. The food was cold, we were missing many items, the presentation was awful and the worst part was there was not nearly enough food for all of our guests. Again, I stressed to them that I did not want to run out of food. We actually ended up having a few less guests than the count they were given.On Tuesday I received an email from Totally Cooked. Imagine my surprise when i opened it only to find our fully paid receipt! My son and I both emailed on Tuesday expressing our disappointment with the service. NO RESPONSE. The owner of the venue also sent an email expressing his disappointment, considering thats who recommended them to us for the event. Two full weeks went by and my son emailed them again expressing his surprise at their lack of response and informed them he would then dispute the credit card charge for the final payment. Finally, we received a response. Now we get apologies. Supposedly an email had been sent previously, to the wrong email address (they had many emails from both of us to check the addresses). Never one phone call. They offered a minimal credit, to which we replied that we were insulted. In the end they offered to credit the full amount, less the initial deposit that was made.I was also then informed that the person who handled the dinner had never handled that type of event previously. Here is the exact response: Erin typically manages.our corporate clients who order from a fairly straightforward pattern. She has not had a tremendous amount of experience managing strolling hors doeuvre events that take an educated eye to guarantee sufficient food quantities. After review of the menu plan and guest count, we could quickly identify that your event could have benefited from an increase to several of the menu features. Erin now knows, until she gains more experiences in this area to have our chef and senior event coordinator review these types of menu plans to ensure future success.This is the icing on the cake. They also supplied the cupcakes for the reception (which we paid for in full). The cupcakes were actually quite good. But, more errors. Since they do not do tiered cakes, my son and wife decided to have one small one layer cake to cut at the wedding and Totally Cooked was supposed to box two cupcakes, which were chosen in advance, for their anniversary cake. First of all the cake looked awful, it was decorated like a grocery store birthday cake. But the worst part was they did not supply the anniversary cupcakes as promised. We informed them of this in our complaint also and they never even addressed it in their response. If that were my business, I would have offered to deliver the two cupcakes to us. They could have at least made good on one of the issues. Nope, nothing. So, not only did they ruin the dinner part of the rehearsal dinner, which I had worked very hard on, my son and his wife have no anniversary cake.I felt so bad that this very special event had so many very avoidable issues. These events were special to our family and will never happen again. We worked very hard to cover all of the details The worst part of the ordeal was the response that we received, which was nothing until we threatened them.
They set the bar on how catering should be done. The planning, delivery, and set up was flawless. The food was delicious and all within my budget. The huge variety on their menu lets you be very creative on pleasing your guests.
This company did not display adequate communication skills through the process. The owner did not show ethical principals as they encouraged us to disregard COVID-19 guidelines so they could make more money from us. The owner was also extremely rude and unprofessional. I would strongly recommend looking at alternative options to this catering company.
We worked with Kristin for our October wedding. We had mixed feelings about it. There was a lack in communication for awhile. I told my husband of the problems I was having and he reached out someone else within the company. I got an immediate response from kristin after that. During the process we added and took off items and services from the original estimate. When I asked for a revised one it was over $1,000 more than anticipated. When I asked about it, they immediately revised the estimate and said it was an error. That left me with a bad taste in my mouth. What if I hadnt noticed? Also, I had talked to Kristin the entire time leading up my wedding but she was nowhere to be found starting the day before the wedding.We spent over $12,000 in total for the catering services...We expected a lot more service for my money.
Totally Cooked was the best! The food was great, the workers were awesome, I had no hiccups the whole night! They packed up all of the left over food for us. They even contacted the cake business to find out when they were coming in. I do highly recommend them, Sarah was the best!
Absolutely amazing catering company. Food meets and exceeds expectations, staff is friendly and service oriented. Highly recommend for parties, weddings or any event where top quality catering is needed.
Great event management and catering!
The food is delicious and the customer service is excellent! Everyone agreed that they will become a regular place that we order from for family events in the future.
Very unprofessional by far. Weddings are supposed to be stress free for the bride and groom. Thanks for not making that possible for us. I do not recommend totally cooked.
Delicious food & excellent service! Wide variety of menu items.
We used Totally Cooked Catering for our location shoot at Hale Farms. The food was delivered on time and was delicious.I definitely recommend them!
Amazing food and service on the day of the event!!! Could not have hoped for a better experience!
Ran into one of their delivery drivers on the highway, and with the way this dumb kid was trying to drag race in and out of cars, I wouldnt call this place to deliver anything for me. Sounded good too.
Very good food. But, if you are going to make special vegetarian meals that are marked as such you probably shouldnt put ham in the broccoli salad that is included.
The bestest caterer anywhere you will find..foods that wii always satisfy any ones pallet and purse when it comes to the best anywhere
Outstanding Food, and Service, and selection. Kennedy is a true professional!
Fabulous, local, family-owned and operated business. They live up to their name...Totally!
Good catering. The pulled pork and macaroni & cheese is delicious.
Staff contacted me timely and was very friendly ☺️
Great scratch prepared food and endless menu options.
My #ppl..very friendly staff food smells gud ..
This place is terrible! The staff was so rude and we’re never coming back.
Love their food, staff is amazing!
Best place to plan events
Great food and great service
By
Great place for food and catering
Spectacular food and staff
Total reviews rating 4.3
46 Reviews for Totally Cooked Event Management & Catering 2023:
Review №1
2022-08-06Totally Cooked was phenomenal for our rehearsal dinner and our wedding. We worked with Kennedy as the event coordinator, she is extremely organized and set up Basil Place just as we planned. The staff was friendly and professional. The food was exceptional and we couldnt of asked for a better catering experience for our big day! Thank you!
Review №2
2022-08-13We had Totally Cooked cater our companys 80th anniversary celebration. They were very easy to work with. Kennedy was very responsive to all inquiries. The serving staff did a great job.. Most importantly, the food was excellent. Would definitely recommend.
Review №3
2022-04-02Im quite late with this review, but I absolutely recommend Totally Cooked! We were married in 2016, and since it was interdenominational we struggled a bit to find a church we could be married in without jumping through extra hoops. The caterers worked with us, even when we had to move the ceremony out toward Youngstown. They also worked with us when we wanted a mix of cake and cupcakes. Given we had a dry wedding due to site restrictions, the reception could have been a bit of a bummer, but the food was so good nobody cared about the drinks. Six years later people are still complementing the BBQ! Thanks for the wonderful memories!
Review №4
2022-07-20Totally Cooked catered our son and daughter-in-law’s rehearsal dinner last Friday. The food was delicious, the service was excellent and communication was thorough! They were amazing to work with and I highly recommend!!
Review №5
2021-06-01I could not recommend Totally Cooked enough! I booked them for my wedding May 2021. Leading up to the wedding, I was in frequent communication with the event coordinator for Totally Cooked, Kennedy Kesner. She was quick to respond to my questions and so so kind throughout the whole process! The staff that worked our event were super attentive, responsive, and accommodating in every way! On the day of the wedding, they were all professional, organized, and extremely easy to work with. Not to mention, the food was awesome! Our guests could not stop talking about the macaroni and cheese bar during cocktail hour! We are so glad we booked Totally Cooked for our wedding — they did not disappoint!
Review №6
2021-09-01Working with Laura was a pleasure. She was able to adjust our requested quantity of sandwiches for our shower without a hitch. She is a treasure. I was disappointed with the sparse quantity of sandwich fillings for the price I was charged. The turkey and cheese mini croissants had one slice of turkey and 1/2 piece of cheese, for example. In addition I was appalled that the delivery person was not vaccinated and was wearing only a paper mask (not a kn95). We had 88 and a 95 year-old grandmothers in attendance and their health is fragile. I will think twice before hiring this company again. If you do hire them, ask for Laura.
Review №7
2016-12-23We recently ordered a tray of sandwiches and appetizers for a company party, and everyone LOVED the food. The presentation was beautiful, and they gave us an awesome selection of food -- there was something for everyone.
Review №8
2021-08-23With only 3 weeks notice for food and service and only about 10 days for the sudden need of a tent/tables/chairs/linens so that the even could be held outdoors (due to Covid), they pulled it off without a hitch and our corporate event was a huge success thanks to Totally Cooked Catering! A huge shoutout and thanks to Laura D. who was an absolute pleasure to work with. I definitely wouldnt hesitate to recommend Totally Cooked and will request them whenever possible for our future events!
Review №9
2020-08-29Recently, my company organized/facilitated an event for a Fortune 500 company at Hines Hills in the Cuyahoga National Park. I was a bit concerned with the health protocol with the Corona Virus....Is food handled properly?.... Is food served properly? Totally Cooked surpassed my concerns and provided service beyond my expectations.All food was individually prepared and packaged with touch-less contact. Service was whisper quite and the meals, soups, sandwiches, etc.. we ordered were absolutely delicious!!!!!!! I have to say...If the owner is reading this...I would absolutely love the Minestrone soup recipe. The meeting participants fought over who would take home the extra Minestrone soup! Beyond that... the Chicken salad wrap and the Smoked Salmon platter for breakfast was scrumptious. Highly recommend!!!!
Review №10
2021-10-21Totally Cooked provide a wonderful lunch at our team event. They helped with a suggested menu, coordinated the delivery and set up a wonderful spread and presentation. Beyond all of the that, the food was excellent!