Topgolf in West Chester
Categories
Location on the map
West Chester, Butler County, Ohio, US
Payments
Site: http://topgolf.com/us/west-chester/
- Monday:10AM–11PM
- Tuesday:10AM–11PM
- Wednesday:10AM–11PM
- Thursday:10AM–11PM
- Friday:10AM–1AM
- Saturday:10AM–1AM
- Sunday:10AM–11PM
Topgolf in other cities:
Great place, the golfing was fun. Service started out great but didn’t end as well. When we were ready to get the bill the young man that had been assisting us, Drew, mentioned that he would SOON be leaving for the day (I assumed another 20-15 minutes) and someone else would be over to help. I asked if he could bring us the bill before he left and he said literally “I already got my money for the day so I’ll let someone else get that. Christina will be over to help you.” That definitely made me feel a ways and after he said that, I still saw him hanging around. He even went to the next table by us to clean. I understand people have money to make but to say that aloud, regarding a tip, to a customer was a little tasteless and I felt like none of the service he provided was genuine.Christina eventually made her way to us and provided great service.Overall great place, I just wish that hadn’t happened.
I went to the TopGolf in West Chester, for the first time, in December with a large group. I’m not a golfer, but It was still a lot of fun and I enjoyed the experience. I want to give a shout out to Micheal G. He was a cool guy both professional and personable not something easy to find these days. He was there to answer any questions and made sure our group had everything we needed. He even helped us with our form… again not a golfer. I recommend reserving a time slot before going, because it gets busy fast.
Fun place. Just don’t come expecting a perfect scoring setup. The ball will go into a zone and not count for points. The screens wont sync and will show different number of balls hit. But it’s a good time if you come in to hang out and have a good time. The drinks and service are great, tuesdays are half price which is awesome! We enjoy it, but it doesn’t score well.
The experience at Top Golf is second to none except for a beautiful golf course. I have enjoyed every time I have went to top golf in numerous locations. The reason for my two star review is because of the service we were offered. Within the 90 minutes we golfed we each only got one refills on our drinks and practically had to beg for them to get them each time. Our waitress serve everyone else around us in a semi-timely manner but completely ignored us. Noodles did a terrible job she was our waitress. The person helping her never communicated with anyone about our drinks or requests for food. I really enjoy going to Topgolf but if I ever have to have her as a waitress I will go back home.
Quoted a 3 hour wait time, returned to check on our place in line after 3 hours and was told it would be another 1hour and 40 minutes. All tables in common area showing unavailable for seating due to staffing issues we were told, and the entire first floor was shut down. Dont waste your time at this place.6:30pm update, after walking in to top golf at 1:45pm today, I just received a phone call letting us know our bay is now ready after 6:30pm. Consulted with their management in person prior to leaving their facility earlier and the individual whom just called regarding the horrible time quote and wasting half our day with no notable care.If you are looking to have broken promises and empty hearted apologies this is definitely the place to be.
This place is awful!! Me and my friend planned on going to top golf to have some fun. We waited 45 mins which wasn’t bad we were cool with the wait. Went to our bay and a lady walked up to us and asked if we wanted drinks. We told her pink lemonade. 20 mins go by until we get our drinks. When we did get our drinks we got strawberry lemonade instead of pink. Okay cool we weren’t worried about it. Then a couple more minutes go by and we wanted to put in some apps. Waiter is nowhere to be found so we had to call another waiter over. After that the server didn’t even come back to check on us so they gave us a different server. Got our apps and the wings were undone so we lost our complete appetite. Called a manager over and he seemed so careless. I’m not trying to be that person but we just felt so unwelcomed
Here was my experience Sunday: looked to book online earlier in the day but have to book a minimum of 2 hours. No big deal as they allow walk-ins. Go there & put my name in as they quote us 45-60 mins. I give my cell #, they say my name since my membership is under that #, check my clubs & get a ticket. 80 minutes later after seeing an empty bay for at least 15 minutes I go to the receptionist & ask. My name wasnt put on the list. They say theyll put me at the top with priority. 15 minutes pass with nothing, still same empty bay & others now.*Update: Rescoring since a manager Caleb called to apologize and see how to make it right which he did.
Came for the first time with a group of friends and we had a blast. Service was on point. We always had someone stopping by asking to refill or bring us something else.I was expecting higher prices, but food and drinks are very reasonable and better than seating at a restaurant. Here you are burning calories while enjoying a burger. Would totally come here again.
We had a great time at Top Golf on a double date! The appetizers were good! The turkey wrap wasn’t great but still was enjoyed. Our server wasn’t very friendly and we had to ask other employees multiple times for water. They should really use pitchers because they kept bringing a new cup each time we wanted water than didn’t buss the unused dishes quickly. The golf was fun though and 2 hours was perfect for us! The other staff was very nice and helpful! We thought the lobby employees were so nice and welcoming!!
It was fun. Cost is 45 dollars an hour plus a 5 dollar per person sign up fee. Food was 55 if you picked six items, burgers were thick and juicy. Good selection of beers on tap from local places. Order got a little mixed up but they quickly fixed it. Staff was friendly. Three hour wait though, we left and they texted us when there was a bay open . Total cost after tip was around 250 dollars for two hours and 4 people.
Nice place for a team event. We went there as a small group to shoot some golf 🏌️♀️ balls 😅Finally it looks easier as it is... you’re able to choose different games.You have some heating radiators so it’s not so cold 🥶The dishes (chicken wings) and the beer 🍺 were really good!
Topgolf is a blast! A few girlfriends and I went in March. None of us play golf, but it was still soooooo much fun. They have heat lamps in the bays so its not too bad when its chilly out. The food is awesome. However, seating is first come first served and you seat yourself so you just have to stalk tables to get one. On the weekends they are packed! There was a two hour wait to play golf. The adult beverages are great! I highly recommend this place if youre looking for something new and different to do.
How can you not love this place? From a fun lobby to full bar & restaurant and complete service at your station, Top Golf is a perfect place to go with friends. My girlfriend and I enjoyed two hours of hitting golf balls while having a few drinks. Too cold? Not with the heated lounge areas and tees. Best to take advantage of the $25/hour deal prior to noon.
Always enjoy going and this time took our young sons. They had so much fun that they asked if we could come back the next day. You may have a long wait if you do not reserve in advance. Employees are very friendly and were patient with our kids. Even though the bays are outside, you can go year-round as they have heaters.
I have been wanting to try Top Golf for a long time since seeing it in Vegas. The staff were friendly. The facility was massive and high tech looking. I hadn’t realized they had full restaurant and bar service. I went by myself which was fun, but it would definitely be better with a group of friends.The only downside is that it is pretty pricey compared to just hitting a bucket of balls at the local golf course. I think a regular driving range is more in my price range. I don’t care about the different games you can play. I just like hitting the ball as far as I can.
I’m going OVER AND OVER AND OVER AGAIN! The actual golfing part of the experience is cheap, but the food is so dang expensive! We luckily had a huge meal beforehand and ordered a couple pitchers, but still a little pricey. It’s a great way to include the whole family with or without experience. Make sure to try to make an appointment beforehand if you have a lagger group and also there is no dress code (ie: flip flops are fine). Overall this is a great place for any age and awesome place to just chill :)
Had a father -son outing here. It was a lot of fun. Stayed about an hour and a half. Had lunch and hit balls. The different games you can play makes it more interesting.One problem…or at least something to take into consideration….it’s expensive!The 10-20$ each was just the lunch. The hour, maybe hour and fifteen minutes of golf was a whole lot more. A lot!
Gift Certificate NightmareI purchased a Top Golf $200.00 gift certificate on Thanksgiving weekend. This came with $50 of extra coupons to be used at a later time. Today is December 15 and the gift certificate has not been shipped. They have no idea when it will be shipped. I spoke to a very rude associate who could not help me and refused to let me speak to a supervisor. I could have gone with the only option of cancelling my order, but I would lose the $50 Black Friday coupons. I was given the option to speak to the third party company who ships out the gift cards.Again, very poor customer service. So beware! It might be good times once you arrive at Top Golf but I would suggest not purchasing a gift card!*** The email attached to the reply did not exist and I was unable to send my contact information.
The staff was organized, professional and courteous with guests in each of the bays. Drinks and food were delivered timely to our group and we had a good time! I did appreciate seeing how they quickly cleaned and even sanitized all the golf clubs after we had left. Hand sanitizer stations around were also helpful.
Top golf is a very popular place on the weekends, which is understandable and I give any weekend Hotspot props. After making reservations for a 6:30 lane, their reservation system was not receiving our confirmation text for our lane. I called the number to inform them of the issue. They said they(call center) informed the West Chester location of the issue and our entension of playing. After arriving at the location, we were told our lane would be ready in 10min. Fast forward 60 mins... I get a call asking if we plan to use our lane time. No text... No attempt to correct the issue and concern of the mistake. Just another paying customer... Go take your lane and pay us. Once at our lane, the scoring system counted maybe one ball out of six in the target. This location seems to just seems to treat its customers as sheep. Do not visit the West Chester top golf!!! Save your time and money!
If they quote you anything more than an hour and a half, just leave and go do something else. It will be 2 or 3 hours if you’re lucky. Talk to a manager, they don’t offer anything for your trouble or wasted time. This has happened more than once. It is fun though, when you finally do get to play.
This was a fun experience as my brother is a golfer and my daughter and I are total newbies. We have fun on the upper deck playing the various games which anyone can play as long as you can hit the ball. Nice place for my mom to sit as she didnt play, but could relax on the comfy sofa. Server comes to you for endless drinks and food options.Will definitely come back to hone my golf skills in a fun manner.
Great time. First time trying a different location - our local TG is in NJ. We took the in laws and cousins out for a field trip for the holidays and it was a huge hit. Trash talking, good drinks and food. We had the kids on one bay and the adults on the other. Everyone had a good time. Will look to hit other locations as a payback to hospitality in the future. 10 out of 10 will be back. Considering the new years eve bash because we have so much fun every time we go.
Just called the west Chester location was put on the phone with an extremely rude man named Clifford. Explained I have never been to top golf and asked him if its usually to busy to do a walk in. He then told me apparently u have never been to the website I told him I was just there and it appeared to not be working correctly his response was its working just fine if it wasnt it would say error I once again asked my question will there be any open bays anytime today he on e again gave me a rude bays fill as they fill yes I get that my question is do you expect to have any openings today he then hung up.
I usually take my son on Saturday or Sunday mornings since it is a little cheaper. They usually have good deals they will email you. Dont have to bring clubs they have them there. Even if you dont play golf it is still fun... my wife has a blast too. Food is descent I reccomend the flatbreads, but the boneless wings are good also. When you get done you can hang out at one of the bars or go down to the bottom level and play pool or shuffle board for free. Just show them your ID.
Very cool place for fun for small to large groups. The food however was questionable. We had this very perplexing appetizer that looked like chicken chunks covered in Buffalo sauce, that turned out to be cornmeal batter cauliflower that tasted like it was cooked in leftover fish oil covered in Buffalo sauce needless to say the texture, taste and look of it up close was enough to turn off most of our very large group around 40 people.
Always an awesome experience here. Took my crew out for an early celebration of freedom and to start the holiday off right! The plastic barriers however are stupid and do nothing but block conversation between the bays. Theres huge fans that blow air from one side to the other anyway. But is what it is right now, keep the sheeple happy.
Awesome first experience!! Have been looking forward to checking the place out ever since its construction. Finally got here, and was not disappointed!! We got there on a Saturday night, so were not surprised about a wait. Line went fairly quickly, and the wait for lanes was fair; considering we requested 2 lanes side by side. Had a chance to get food and drinks, while waiting, then continued the drinks in our lanes. Very nice setup. Everyone had a blast, with plans to return soon!!Prices on the golfing are great!
Amazing time! My wife and I decided to go grab some food and hit a few balls for her birthday. We walked right in on a Friday night. The staff was so kind and helpful. Jeremy, the Hospitality Manager, was so kind to us from the moment we walked in. Went so above and beyond for customer service. Even went to his car to get a longer driver for me to hit (Im 69). Made my wifes birthday a very memorable one!
Overall I had an absolutely fantastic time. And mind you, Im not a golfer nor have I ever been to topgolf before.The young lady at the front desk (I wish I caught her name) was absolutely amazing. She was helpful and gave off a cheerful vibe as if she enjoyed being there, which we all know is a hard thing to come by nowadays.When we got to our lane we met our waiter Don. This guy was awesome, he reminded me of Billy off Stranger Things 😂. He was constantly on top of bringing us more drinks and making sure we were well taken care of. Even more so, I kept asking him for tips on how to hit the ball without slicing right every other swing. His tips worked wonders and with the few drinks in me, I was absolutely pumped when I would consistently drive the ball all the way to the back fence.Overall our experience there was second to none. You guys have an awesome staff and a gorgeous establishment. Keep up the good work and Ill definitely be back soon.
Mixed reviews at the bar the service was terrible. Bar staff was working the whole bar including the service bar. No organization. Restrooms did not get cleaned or refreshed. Never once seen a supervisor in 3 hrs.Outside was a different story all together. Server was helpful andattentive. Great time on the out side!
Showed up 45 minutes before reservation, did not get placed in a bay until 30 minutes after our scheduled time, they only gave us 15 of those 30 lost minutes back. Then, with 20 minutes remaining they told us the bay was reserved in 15 minutes and we would have to move or end early. We moved and it was not a big deal, and in the end we got all 2 hours we paid for, but it was not a great experience and the staff was a little rude about it. The manager even went as far as to blame us for starting late even though we were there 45 minutes early. I enjoy top golf and have had a good time in the past, but this last experience was pretty poor.
I scheduled an event at Top Golf- West Chester, OH for a Bachelor Party. Megan Schweer was my event coordinator. She was excellent to work with. I had to make some changes on short notice, and she helped me through the process. At one point, I was very upset, because I had misread the contract. 100% my fault, but I took it out on her. Even though I was wrong, her demeanor never changed. When I realized I was mistaken, I apologized, and she graciously accepted. She is was a pleasure to work with.Our server was Amanda. She was awesome! We never wanted for anything. The manager Alex stopped by to check on us. He was terrific as well.All 3 of them are assets to Top Golf. I look forward to working with them again very soon!
We had an awesome time! Until we got the final bill, but thats partially to be expected.We were there for a Bachelor party and spend most 3 full hours playing games and getting sufficiently drunk!Very friendly staff and a great environment for a Bachelor party or a family night out!
My favorite thing is getting an upper deck bay with a couch! The bays have different accommodations- some have a high top table instead of a couch. The heating lamps in the bays make it okay to go in colder weather too. I like to go at sunset, the view of the sky is gorgeous.
I brought my 4 year old daughter with me today for lunch and to play for her first time and what should have been a great memory was the complete opposite.Started with lunch in the restaurant and that was as far as we got. When we arrived, we were the only table in the restaurant area. Our order was taken in quick order, but thats where any sense of quick ended when it came to his service. It took a good amount of time for him to get us two lemonades. Food came out and the food was decent. My daughters fried chicken bites were mostly breading unfortunately. I finished my lemonade about a 1/3 of the way through my meal, but the bartender became so preoccupied by chatting with other employees, that I didnt receive a refill until after I had finished my meal. Then, I had to ask for the check and the bartender dropped it off and completely disappeared. A group of employees were quizing each other on what goes into mixed drinks and I had to interrupt them so someone could cash me out. By then, I was done. I paid my bill, and on my way out. I told an employee our experience and then left. I cannot state my disappointment strongly enough.
Over Christmas/New Years break the Topgolf range was alabaster with snow covering the ground. Picturesque! Not many occasions to do so in southern Ohio. Not often one would even want to golf in the snow... unless you are at Topgolf. We had a great time. The golf is fun & as challenging as you want to make it. Service is attentive and always friendly. The menu is varied providing abundant options to enjoy. Whether during the next thaw, or snow covered day, Topgolf is highly recommended for your next group activity.
Top golf is a great environment for people of any age. The atmosphere is laid back, friendly and the service is great. In speaking of service this isnt just a place to golf with friends but the food is very respectable and is as good if not better than most restaurants I frequent. No matter the weather you can be comfortable due to the fans, ceiling heaters and their outdoor design. Just a hint: earlier you go, the cheaper it is so if you are on a budget you can still have a blast.
I was there last night with 11 other people and we all had a great time. Megan the manager was super accommodating, friendly, attentive, and made sure she had everything right for me and my friends.Also if you are looking for a place to celebrate your birthday then Topgolf has your back!
Went for the first time in Colorado less then a month ago and had a great time!! We had a reserved a bay to avoid wait time which was great. Food is awesome and Staff was very friendly. Great Service. I decided I wanted to take my family for their first time experience. I had bragged so much about Top Golf and my experience that they wanted to go. I reserved a bay for 730. Arrived at 7:15 they ask you arrive 15 minutes early. Family and I were all hyped and ready to go but unfortunately our excitement started to wear off. We had to wait an hour after I had reserved a bay which was I was a little irritated I had paid 25 for a slot time. Once we got to our bay the overhead light was out over the tee which was a little disappointing. Server was great and food was good and we did have a good time just wasnt as fun, overall experience but otherwise ok. Would like to give a try one more time but Im leery about the 25 reservation fee if I still have to wait for an hour. Felt like they should have waived it.
Our experience was wonderful. We reserved our bay a week in advance like the website suggested. We were given our bay assignment via text close to our reservation time and was met by someone at our bay upon arrival. The service was incredible and staff was rather friendly. The weather was nice but breezy but bars are heated. We had multiple items from the kitchen including cheeseburgers and tater tots, loaded cheese, flatbread pepperoni pizza, and pretzel bites. Ice cold buckets of beer and fountain drinks as well. We did have a small glitch with our bay but customer service fixed all the issues and have us an additional 15 minutes to correct for downtime. We do plan on coming here again
I had a blast at Top Golf. I reserved a booth for two hours. Your goal is to drive the ball up the course and hit different colored targets in order to score points. The farthest target you hit, the more points you score. Also, theyll provide you with left handed golf clubs if needed. You can also order food. They serve a traditional american cuisine. The service was excellent. Ill definitely visit Top Golf again.
If I could give this place 0 stars, I would. First trip to Top Golf and I can promise you I will not be back. Ordered 2 waters, a bucket of beer, and 2 appetizers. Received the bucket of beer, both appetizers, and 30 minutes and TWO REQUESTS for water later, we finally received them. I am 6 months pregnant, and I cannot sit in this heat without water for 30-45 minutes at a time. Requested to order our food TWICE, the waiter went and stood and talked to some friends for about 15 minutes or so and then came back after our second request to order. The food came, wasn’t good at all. Requested our check, it came. Checks weren’t split right AT ALL after the waiter asked us how we wanted it split. After it was fixed, he decided to take our checks and talk to some friends ONCE AGAIN before actually ringing us out. Our friends that we were with paid cash, and HE CAME BACK AFTER RINGING THEM OUT AND SAID “sorry I can’t give you your change back, we aren’t supposed to be taking cash” ARE YOU KIDDING? I would be ASHAMED to act in this manner. Please train your employees better. THANKS!
Our server Quincy was amazing and so friendly! It couldnt hsve been easy on such a busy day (labor day) An amazing place to take friends and hang out even if youre a total golf novice like me! In terms of good the nachos were amazing! The buffolo chicken dip wasnt great but the drinks were good too!
This was an awesome outing. We had non golfers playing for the first time. I was quite rusty but overall we had a great time. Our waitress was amazing and when there was a dispute with our order she took it off the bill applied an extra half an hour and gave us some more fresh food. You cant ask for better service.
Worst Management!On Tuesday we didn’t get to make a reservation so we did walk-in.Waited for 1 hour and we could see 3-5 bays empty on each floor. They would still not let us play.We were told to wait another 30 minutes. We didn’t get a text so left!In order to make the process better: The management should ask the bay holders beforehand if they want the bay for 1 or 2 hours and they should not be allowed to change later on. As when you give the option to change the others waiting in line is not getting the bay in time given!Worst management! Would give 0 stars if google would let me!
This was awful. My husband and I come frequently and this was the worst. We got a bay and no one came by to offer us a drink until our first hour was over. Then we went inside to eat and waited 30 min. for someone to come over and take our order- someone came by and told us the tablet was broken and he couldnt help us. The bartender showed up 15 min after that and took our order. The order came out completely wrong and missing our app. We ate the wrong food because no one came back, never got drinks, and they tried to charge us for what we originally put in.
Although I loved the experience the service was absolutely horrible. We ordered drinks and appetizers and we waited for our drinks for 15 minutes. Our server stood against the wall the whole time while a bar back ran our drinks and expo delivered our food. And then at the end she asked us If we could finish our drinks at the bar because she needed the bay but every other bay aroundus was open. Its horrible one bad person has to ruin everything.
Fun place however was not at all impressed by their mandatory wait outside policy. Our group took an Uber there and arrived right at the time our bay was supposed to be ready. We were told it would be another 5-10 minutes and that we had to stand outside in the cold until they were ready. Employees were very rude about it and could clearly see there were children in the group. The manager told us we were not allowed to even stand out of the way near the bathrooms; that we had to go outside. It was nearly 8pm and the temperatures were in the mid 30s. To me this was completely unacceptable. I typically spend a couple hundred dollars when we go and have always tipped over 20%. For the money we spend there I expect better from this company. If you force your patrons to stand outside the very least you can do as a company is place heaters outside. This location was not that busy this evening and my family should have never been treated this poorly. I place full blame on poor management and poor employee training for this.
Called to ask about reservations, and got a generic call center that was not helpful, and did not want to drive 2 hours to have to wait for a long time.However, found the VIP reservations. I would recommend this as it is a nice package, and guarantees you a reservation.The facility itself is great and every member of the staff was excellent.This staff is what every experience should be when you go out. They were super friendly, and very knowledgeable.We played for over 3 hours, everything from the food to the drinks were of the highest level.The wings are some of the best wings I have had, and I try wings from almost every place I go.I hope that when they finally build the one near me the staff is this friendly.It is well worth the drive, and I will be returning until they build the one near me.
By far the best customer service I have ever seen.they were really good at telling us the prices and how we can save our money. But also today was my birthday they gave me injectable donut holes for free and I really appreciate that and I just want to say thank you for your awesome service. Just amazing!
I really liked it here! Went on fathers day so there was quite the wait despite having a reservation, but typically you can walk in and be just fine. The mixed drinks are good as is the food. I prefer the topmost deck. The only thing I could complain about is that our waitress cut us off when we had around 10 minutes left but we kept playing anyway, albeit without our previous scores.
This place is humming along during Covid. They are very clean and respectful.They operate very safely and even keep floors separate with staff.The food is a limited menu but the burgers were great.It is a very fun weeknight activity right now. Usually not too busy and you can still be social.
We were given a 30 min wait time. The staff were very condescending and rude. We didn’t get a text until an hour and 15 min after checking in. Within 5 minutes of that text we were taken off the wait list. What a waist of time and now losing a customer. I have visited other locations and has nothing but great experiences. What a terrible ending to our vacation.
Its a lot if fun, but not very cheap. The wait can be very long if you go on a Saturday. It is still a good time even if you arent highly skilled at golf. Its a driving range with different games to play to keep it interesting. The service is great and super friendly and informative. For as busy as they get the drink service is incredible.
I was in a group of four, we didnt make a reservation but did a walk-in at 5:00. We were told we would have a three hour wait so we went to dinner with plans to be back at 7:45. While we were on our way back to Topgolf we recieved a text at 7:30 stating out bay was ready. We responded that we would be there in 15 minutes, they relisted us on the wait list for another hour and a half afterwards. After receiving a text a second time that our bay was ready it took another half hour to have us seated. Overall it took over 4 hours to finally be seated. And we waited around the facility for an hour and a half, without any seating either. The bar and lounge were full as well. This was supposed to be a night of celebration but it turned into a waste of time full of frustration and useless excuses from the staff.
Booked this as a birthday present. Made a reservation, arrived 15 minutes before check in time. Received a text wanting to know if we were ready or needed more time. Got notice bay was ready. Arrived at assigned bay greeted by an employee, but was disappointed after our time was almost up to find out we each only got 20 balls and could have gotten a membership instead of a day pass.All things considered the family had a great time and we will go again.Was wondering if they do birthday party’s and if there is an age requirement?
Incredibly rude management:My family and I took my grandfather here for his 85th birthday- spent over $150 on golf and food. 5 minutes after signing the check, as we were exchanging cards/gifts, we were rudely asked to leave- not a warning, not a nudge I understand if there was a wait, but there were two open bays next to us not being used. And we didn’t have massive amounts of items, just a few things for an 85 year old man. We used to frequent this place for family gatherings. We will not be back. Not that it matters, but my grandfather has Alzheimer’s, so we’re not really sure how much time we have left. Thanks, Topgolf, for being completely insensitive and rude.
If I could rate a 0 I would. The lady told us we were 1st on the wait list but we waited and hour and a half to go in and got no type of message or update after asking twice and her “confirming” we were first. Multiple parties went ahead of us even though we were supposed to go next. Find one with better service!
Weve been here many times, on date nights (and date afternoons) as well as with friends. The food and drink selection is pretty good and its a really fun game (even if youre terrible, i.e. me). I also appreciate the accommodations theyve made for social distancing, there are curtains between each bay and all the staff wear masks.
They have a ton of tables open they could separate by plexiglass easily and they choose not to and won’t sit people at hardly any tables in the dining area. They also try to force you to buy their parties and spend $350 (that’s the cheapest party). Then they threaten you that you’ll have to wait for a bay if you don’t buy a party package. Terrible way to conduct business.
This was my first time visiting. I was invited for a birthday party, it was a total of 25 of us. The servers were very attentive, well knowledgeable and super friendly, the food was also amazing, with everyones orders correct. 5 stars for our crew. I will be returning!
I typically enjoy going to this establishment but I would like to share my experience today and why I think this establishment is unfortunately going down hill.First it started with a phone call. I called the number that was provided via Google and was put on hold for 26 minutes without anyone ever answering the phone (more than I would ever stay on the line for but I really wanted some information). I eventually hung up and decided to try again. This time I was on hold for 18 minutes before a lady answered the phone and unfortunately the lady on the other end was hard to understand. She eventually transferred me to the West Chester location to only be greeted by a rude person on the other end. I asked what the current wait time to get a bay was and was told that they cannot give out that information. I explained to the lady that I had children and the last time I was there, I had to wait outside. Since its 35 degrees outside and having children wouldnt be a good idea. She then proceeded to ask questions about my visit there which Im trying to figure out what that has to do with what the current wait time is.Anyways to make this long story short. Went there and found out that the wait was 2 to 3 hours.Needless to say we went somewhere else, which by the way, if youre looking for a heated driving range with beer and free club rental, I suggest going to Eagle Tee which is not that far from there. The staff was polite and very helpful!
My wife and I went on a date to the Top Golf in West Chester. We set reservations and arrived 45 min earlier than scheduled. When checking in, we were immediately offered to start and we did. We thought that was pretty awesome. We got to our lane and was greeted almost immediately by our server. We ordered food and drinks and purchased an hour of range time. Our food came out half way through the time and we order quite a bit. We ate while playing but of course we were only able to pick at our food because of the lapsing time. Once our time was up, we started eating our meals. The server brought over our check and we paid our bill. Still trying to finish our food and drink, the server came to us 10 min after our time was up and told us we had to leave. They had to prepare for other guests and we could hang out at the bar. We had plates, food, drinks you name it. We were shocked that after 10 mins have lapsed we were told we would need to pack up our table and move. For us, this was very distasteful. Not only did we pay for the use of the lane, we doubled our bill by purchasing food and drinks, just to get kicked out. What’s really sad is we actually enjoyed every moment of being at Top Golf, until that moment at the end. I will never return because of this. Disappointing.
Great place for a lot of fun with friends, even if you dont know how to golf. Everyone who worked there that we interacted with was very friendly and personable. Prices are reasonable, especially if you are with a big group. More people in your group spend less money or less people spend a little more money per person is how I look at it. Our golf pad was a little beat up but it wasnt a deal breaker on the experience. Our golf balls kept rolling around which took away from our playing time. The drink prices are reasonable and the food looked good but we didnt try it. Portions looked a little small from what I saw other people getting. Overall, great and fun experience! Will go again!
So much fun for the family. Good food, great drinks. I wonder if they were a bit understaffed when we went on Saturday.The place was packed, and the service was as good as it could be with such a large crowd. We waited over 15 minutes for a table to be cleaned while standing next to the dirty table. We asked for assistance from more than one person, and still waited quite a while to sit. Food and drinks arrived pretty quickly after we ordered, though!Well probably try to go back at an earlier time to see if service inside the restaurant/bar improves when it isnt so crowded. Service outside (while playing) was fantastic.
This is our 3rd time here and no disappointments even with a 3 hour wait. They had us in aoat exactly at the time quoted which allowed time to run errands.in the area. The food is fresh and prices.as expected for this type of venue and service was again terrific. They have done good with all of the Covid precautions and saw the staff cleaning regularly.
Have enjoyed in the past but you really need to work on schedule ahead or something. Like I won’t be back after this experience. I have never had them hit the time that they stated - I have had them massively over shoot it, but they were almost spot on this time. You only got my money because this is all the kids wanted to do. Otherwise I would have walked out and not looked back. And to charge $5 to prebook - I think you could manage your traffic flow better and create less stress on people by including this - or at least for right now waiving that. I had to figure out how to entertain my kids on the fly because of not being able to manage expectations on timing... and then they were getting antsy hoping from thing to thing. I think the final real kicker though is like half of a whole level was closed. Total miss on experience top to bottom.
Lots of fun, but a little expensive. Currently its $45 per hour after 5pm for your whole group to rent a bay ($45 for the whole group, not per person). I recommend coming on Tuesdays if you can make it during a weekday after work. At the time of writing this, its 50% off on Tuesdays, so it makes it much more affordable.
Arrived at 1045 last night 10/11/2020 and was told they don’t do carry out food but ask the manager asked the manager he told me to ask at the bar. The bar seated me for what I thought was dine in. We ordered two meals an appetizer, drinks. We waited over 30 minutes our food arrived as carry out (No bag) so I bought a $4 bottled water for nothing. And tipped for nothing. Got back to the hotel which is less than 5 minutes away. And the food was old and cold with missing items. Biggest waste of $60.
We have tried to book a bay for a week and it said no reservations were available but walk-ins were welcome. We kept up with the wait time online all day to ensure we wouldn’t have to wait very long. We tried calling multiple times and every time it said no one was available to answer. We drove 2 hours to get here and once we arrived around 7PM we were told the wait time was 4-5 hours. Therefore we just turned around and went back home. If there is going to be a wait time on the website it should be updated and not misleading. They could be more organized. I’ve been to Topgolf before and loved the experience but not sure I will try this location again.
Interesting spin on taking a driving range activity and focusing on creating an experience.Servers stopped by very often to try and refill drinks and food. Almost on the side of being pushy.Id enjoy spending $12 on a bucket of balls and making my own game with friends at a driving range. No need to have all of the fancy technology and expense for just trying to drive a few golf balls.
Food here was excellent, much better than most restaurants in the area and better than the topgolfs i usually visit in the east coast.(PS : I could not get in for a walk in on Saturday evening, but I was able to reserve a spot for a Wednesday evening. Make sure you have a reservation before you go)
Ive visited Topgolf with a large group of co-workers and with my immediate family. Both times were really fun and relaxed. They offer a variety of food and drink options. My nine year old even had a great time! The bays are comfortable and warm, even on a windy or cold day. Its a beautiful facility, with an open floor plan, lots of glass, and water features. We enjoy going right when they open, when its more reasonably priced and less busy. Staff members have been helpful and friendly, especially the folks working the check-in/bay reservation desk. They were working out a few kinks in the new process and computer system, but it will be more streamlined in the long-run.
Ive never been to a driving range, but this was a lot of fun. It was clean and inviting. There was a 45 minute wait to golf, but that time was well spent in their restaurant. The drinks were fast even though it seemed busy and the food was so delicious. My fiance and I split the mini pretzel app and a burger with fries. We will definitely be going back.
Great fun. The golf games were a lot of fun and the food was really good. My wife had the turkey wrap and I had the short rib grilled cheeses. And we shared some cheese curds. I really liked the curds sweet chile dipping sauce. Everything was delicious. Top Golf was great fun. Wed totally come back for more. But wed come first thing in the morning when golf is $25 an hour instead of $35 in the early afternoon.
Came for the first time during a company outing/bonding experience. The staff members were very attentive, kind, and personable. Just a delight to be around. Facilities were clean/spacious, food was excellent... I could not have asked for a better experience. Thanks for taking care of us!
Me and my boyfriend came here to celebrate our 2 year anniversary. Fozzie and Natisha made our first experience there so amazing. The service was great and so were their drinks and cookie crumble Sunday! They even gave us a golf ball that said Happy Anniversary so thoughtful of them!
First of all wanted to try this place last weekend. Got turned away for a 4 hour wait. So I make reservations a week in advance...we still wait 40 mins. The guy in orange shirt said dont worry Ill take care of you like he was a manager...never did anything for us. 109 dollars for 2 people is ridiculous for what it is.
I came here for a work event, and was blown away by the hospitality of the staff and the cleanliness of the facility. Great food, and a very good bar. The golf games are a lot fun and even if you aren’t good at golf you will have a good time with these games.Bring a group and have a great time of food and drink and some golf.
Attended a corporate meeting that included a catered lunch with delicious food. Very friendly staff and extremely clean facilities. Matt took care of us that day and did an excellent job! We also enjoyed a few golf games after our meeting and an opportunity to network with colleagues. Fun place, and would love to go back!
Hands down one of the best customer service experiences that I have ever had with an establishment. The whole team was willing to go above and beyond to make sure all our wants and needs were accommodated to. Noah is the first person I spoke to in interest about planning a birthday party with Top Golf, he was very informative about what he could offer me and what he believed would be the best option for my party. There were a few things that were very important to us and or that we needed the staff to know. One of those things involved a very serious allergy for one of my guests. They took this issue very seriously and even had the chef come down and discuss details with this guest. She was very kind and expressed that she understood the seriousness of this allergy and would make sure we were taken care of. From the time we arrived at Top Golf to the time that we left, I knew we were in good hands. Our server/event ambassador Jordan was personable and made us feel right at home. He knew how to interact with our group and was extremely knowledgeable about everything Top Golf has to offer. We never wanted for anything and he made sure we were always 100% satisfied. He takes great pride in his ability to perform his job to the highest of standards. Noah and Brent both stopped by to check in on us and made sure we were having a great time. Top Golf should pat themselves on the back for having such amazing employees. Even more so, they should pat their employees on the back for being so amazing. Thank you for creating such a welcoming, fun and memorable experience! *Everyone Claps*
Food is just okay. The golf idea is cool. A little frustrated when we stayed there for just about an hour around noon when they were not very busy and the manager was pushing us out the door when there were three open bays right next to us. We were finishing up our game waiting on a box and talking. Stands right behind us and says please wait to bus the table. After asking him for a box, he brings us a box and with 30 seconds comes in and says excuse me we need you to leave this table we need to bus it. After spending $100 this was a very poor experience
The golfing experience is great. Dont worry about the scores on some of the games because great shoes dont always score. Food is adequate. Our server was not good but I took that as an exception. He was very distracted and not attentive. The rest is the staff was friendly.
A bit pricey, but it was such a great time with friends! It was my first time going and better than I expected. This is for anyone, whether youre there just for the atmosphere, casual golfer or enthusiast. The staff was friendly and seemed like they all enjoyed their work. I plan on coming back.
Lots of fun! A little expensive, but golf isnt cheap. The staff were friendly, the food was good, and it was a lot of fun. Even in the cold, we had a party, the chafing dishes were outside and well heated, the food tasted good and stayed warm. They also had heaters outside, so even though it was like 1 degree outside, we had a great time. You needed to dress appropriately for the weather, but the heaters worked well and for those that didnt bring gloves or a jacket they could hang out just inside a glass wall in the warmth and still be a part of the fun. Over all a good time.
It was our first time there I took my husband for his birthday and another couple went with us and it was their first time also we had so much fun we played three games with four of us we drank we had a good time we were on the first floor of the bay I want to try the third floor next time now our server was great she bought my husband some sweet treat for his birthday will be back planning on doing my sons 16th birthday there
Went here for NYE and loved the experience they put together! Cirque performers in the lobby, buffet options available, DJ and dance floor, fireworks at midnight... Just a great time! Plus, everyone working there was super friendly and on-point. We were definitely happy with the service we received and the event they created. The only negative was just that the heaters in the bays were just not strong enough to keep up with the cold/wind that night, so it was uncomfortably cold, but then again, the weather was unusually cold and there was a lot of wind.
Total reviews rating 4.5
199 Reviews for Topgolf 2023:
Review №1
2022-02-12We love everything about Top Golf. Its one of our favorite things to do. Great vibe, phenomenal drinks, amazing food. Place is a lot of fun and would highly recommend to anyone and everyone. Its a must experience.
Review №2
2021-12-31Great place to take the family and hit some balls! Different games to choice from to play.They got the music playing, drinks and beer was good. Food was cool..wings were rubbery(made scoring a 4) but the tots were nice and hot! Staff was super friendly and helpful. Definitely will return with the adolescents to get them out the house and get some recreation in.
Review №3
2022-06-28Soooo much fun. But youll pay for it. Great to hang out with friends or family though, even for non golfers; they have a ton of fun playing. Lots of different options for all levels of players. Its really great!
Review №4
2021-11-14So, I finally found out what all the hype was about.I had the most amazing experience here a couple of weeks ago. My brand sponsored a business brunch and We could not have made a better investment!!! Everything was so well put together. The food served was delicious and the connections I made at the event are proving worth the investment. Truly a grown ups playground. Lol
Review №5
2022-06-07A grand time! A great golfing place, and it has a bar and food. We got cheese fries and juice, it was amazing.
Review №6
2022-06-21If your a fan of golf or just want something to do for fun, then Topgolf is a place for you. Service was wonderful and the environment is awesome. Only problem I had is their screen wouldnt work for us for the games to work right.
Review №7
2022-03-03Great time at Topgolf for a party! Waiter Rob was also super friendly and very attentive. Thanks again - Looking forward to going back!
Review №8
2021-11-24Great customer service. We have visited many while traveling all locations have been great in our experiences, Thank you for a great time each time.Donald M. Was attentive and helpful. There was another staff member in a tan/brown jacket that was very kind didnt catch her name but great team guys. Thank you .
Review №9
2022-03-14I do not know anything about golf. This is a great quality social activity. Was impressed with the fact they had ceiling heaters which made attending on a cold day very very very reasonable.
Review №10
2022-03-22Amazing!!! Very busy so it’s better to make a reservation! I definitely had so much fun and the staff was nice! I will be going back!