Kerbside pickup
Yes
Tire Choice Auto Service Centers in Lancaster
Categories
Location on the map
Lancaster, Fairfield County, Ohio, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Appointments recommended
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 740-212-2637
Site: https://locations.thetirechoice....
Site: https://locations.thetirechoice....
Opening hours
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:7:30AM–5PM
- Sunday:9AM–5PM
Tire Choice Auto Service Centers in other cities:
Comments (199)
I was able to make an appointment at my convenience. They were very quick and efficient! The man working the desk/phone, Josh, was very friendly, personable, and professional. They fixed my tire and did an oil change in less than 1 hour. They also did not hassle me to fix anything else or spend any more money on things like air filters, etc. Will definitely go back!
These guys are very nice and not out for your money. I had my tire checked by someone else and they told me to get a tire... long story short I bought a car with brand new tires on it and the drivers side outer wall was split and couldn’t be replaced, took the tire to Tire choice and they wanted to double check that the tire actually needed replaced instead of taking my money. I greatly appreciate that!
If I could rate this zero stars, I absolutely would. I was scheduled for an oil change and they checked my fluid and put air in my tires. All was well, or so I thought. I parked my car at home and did not touch my car until 2 days later. Discovered my rear drivers side tire was completely flat. I called them almost immediately and explained what happened to an employee (Ryan). Was told around 12:30 that he would personally come to my house, which is right down the road, and take the tire back to the shop to repair it as long as it was cleared with the manager. So I waited and heard nothing for 2 hours. I called back and was told he got too busy to do it at the time and would call me by the end of their business day. Never got a call back. So I called and spoke to a manager who had no knowledge of the situation and I was basically told that anything he told me would be on his time and not associated with the company. Was then told that the employee I had spoken to the day before was supposed to be working this morning but wasnt there and the manager couldnt get ahold of him. So I was told the company doesnt do house calls and doesnt associate with any tow company so any towing would be completely on my dime. Was also told that there was no way of telling what happened to my tire after it left the shop.. basically telling me they werent responsible for my flat.. Manager said he would continue to try to get ahold of Ryan and I would get a call as soon as he did. Between 9:30am and 4:30pm, I had my tire replaced with my spare so I could drive it to Discount Tire off Memorial Drive in Lancaster where I made an appointment to get it fixed. THIS mechanic was absolutely amazing and discovered that my valve stem EXTENDER had been cracked. He replaced it with a regular stem cover, checked ALL my tires and charged me absolutely nothing! Be careful going to this place. They DO NOT do their jobs properly and they WERE RESPONSIBLE FOR MY FLAT! Thank you so much for jerking me around for damn nearly 2 days. (And mind you I went in for an oil change and came out with an unrelated issue) And thank you Discount Tire for actually fixing my tire and doing your jobs! I will be leaving an amazing review for them. Beware this place! 😡
Made an appointment online. Very convenient. They were ready for me when I arrived. Completed the work quickly. Thank you for a great experience.
I can say their customer service is excellent. They explained everything to you and they are willing to work with you. They try to put you at ease and they want you to ask questions. They will help you understand what you need & to find ways to help you cut expensive. I feel very good about the quality of their work.
Don’t pay there bills, been waiting on my refund, there customer service is horrible. Gave me a tire that they said would work and did not, went to return it and they didn’t have “money” in there drawer and been waiting on refund.
My family and I have been taking our cars to Monro for years, and they havent let us down yet. The current management under Josh is especially great with regards to customer service-- my most recent repairs were completed far sooner than I could have imagined, everything was explained to me in detail, and they made sure to take my needs as a commuter into consideration when it came to recommendations. They were patient and understanding with regards to my schedule, especially when my bank began making matters more complicated than necessary. I absolutely encourage anyone to go there for their auto service needs.
I got great service with them had an oil change, new shocks, struts, and alignment. I was treated great! I will definitely use TJ, the shop manager as my go to auto mechanic.
I was a walk with No appt. And they helped me and fixed my blinkers. I thought they had bad wiring, but the auto parts store just changed the wrong bulbs!Friendly guys and great service.. scheduled an oil change that day as well. Will continue to go back.
ZERO STARS Worst experience ever. Went in for and oil change and a tire rotation and on the way home van was all over the place heard a loud pop. Got home safe had a family who was in the automotive world for 30 years look at it and as soon as he got it on the jack the tire fell off. The shop did NOT tighten the nuts and two broke off because of this. We called that shop and they refused to help us nor take responsibility even though we Only live three miles away. We have called so many people and no one will help us, we just get told to wait 48 hours for a call back or get a voicemail. Due to this we need a new tire and we are supposed to leave for a family vacation in two days. This is the worst and scariest experience we have had with a shop.
Just recently took my truck in there to get some work done to it. Josh was the mechanic that i dealt with and he was friendly and easy to deal with. He got all the work done on my truck very quickly and the cost was very reasonable. I would definately recommend to take your vehicle here for any type if service you may need because it will be done right.
Came to the Tire Choice to get 4 new tires, realignment, and an oil change. Josh (I think is the manager) was well informed on promotions and helped me get the best deal. There was a slight problem that Josh quickly rectified, using a customer-first approach. Even though there was a minor inconvenience to me, Josh definitely was understanding and was able to accommodate. I did a lot of business with the Tire Choice in the last two weeks, but thanks to Josh, I will keep coming back.
Had my car brakes go out while driving yesterday. I called Monro, they got me in right away, and had everything fixed the next day! So happy with the service! Everyone in the office was super nice. I was also very impressed that they took the time to explain (even drawing pictures) to show me what exactly went wrong. 10/10 would recommend!
Took my 20 year old truck in to get a new muffler and a couple of leaks fixed. All three guys I talked to were really professional and knowledgeable. One of the guys brought me into the shop area to point a couple things out to me and explain the work they would be doing to my truck. They got me an estimate and set me up with an appointment. The repairs took exactly as long as their estimate said they would. One of the leaks couldnt be fixed entirely by their crew, and they told me why and what I would have to do to get it fixed. The employee I dealt with, Josh, shook my hand and thanked me for my business. Would definitely come back.
We took our Jeep here a bit ago and could not be happier with the service we received. We were on a road trip and needed to get our Jeep fixed correctly and quickly. The staff was amazing and Josh was very helpful in making sure everything was done with the highest quality and within the time frame we had available. Would highly recommend this location!
Monroe was a great place to get my car fixed. Their manager, Josh, was so polite and respectful on the phone. When I arrived to have my car worked on, he was prepared to have the work done and the price was reasonable! Thank you Monroe & thank you to Josh and his team for getting me back on the road so quickly!
I went in for a oil change and they brought me in and showed me things going on with my vehicle. Explained everything very well. I would recommend this place to get your vehicle fixed or just normal routine work done. Erik, Josh and Caleb are really friendly and care about the customers.
I have taken many of vehicles here, to include my grandmas. The customer service by Josh and his team is bar none. No matter what the problem is they give you a very detailed breakdown of what it is going to take to get your car,truck,SUV or whatever you have back on the road quickly and safely. Would I recommend this place to friends or family members? Absolutely, and would think k twice about it. Keep up the good work!!!
I brought my vehicle in for some exhaust system repairs. It turned out that it was going to take an extra day for them to get one of the components needed to complete the repair, so I asked for a competitive quote on some suspension work that I was planing on having done at another repair facility. They beat the quote that the other repair facility had provided by $300. Unfortunately, the delivery of the missing exhaust component took an extra day, so without being asked to do so, they took another $300 off of the final bill. I can’t say enough about Kedrick, Nick and Domenic. They’re great guys - very professional and very service oriented. It’s very hard to find people who are willing to go the extra mile to take care of their customers when things don’t go as planned, but these guys definitely did that. I would highly recommend them.
I have been getting my cars fixed at this Monro since I started driving. They are always so good about getting you in and getting your car fixed quickly and for a good price. I wouldn’t trust anyone else with my car. Being a young women its easy for some places to try to take advantage of your lack of knowledge, but they’ve always been honest with me. And they are so nice, going in is always a great experience!
Monroe always does a superior job on my oil changes. Everyone is super friendly and makes u feel valued as a customer. They always get me in quickly and always run on time. I highly recommend them!
Second time going in there and just as great of service as the first. Extremely professional and prompt. I brought my pickup in and they had it diagnosed and fixed within 3 hours. But let me come back and pick it up at my schedule conscience. Pricing was very competitive too!
Had serious alignment issues & my vehicle ate $600 in tires in a 2 week period. Josh & the guys there made my problem theirs & made my vehicle a priority. They were really super & very pleasant to deal with, felt like friends versus business. Thanks guys!
Amazing customer service and amazing work. The guys that work here know what their doing unlike other places in Lancaster. Would definitely suggest this place any day.
I brought my 93 GMC truck here over the weekend to have an exhaust leak looked at and to have the radiator flushed/filled. During their initial inspection they found some other issues that needed to be taken care of. There was a broken motor mount, leaking power steering line, rear transmission seal, and leaking axel seals. I never seen any leaks on my garage floor so I had no idea there were any issues. I dont drive the truck a lot. They quoted me a price that was fair and was able to get the work done in one day. They even stayed a little past closing time to finish it up. Ive had work done here in the past and will continue to have work done here. These guys are top notch!
Got my oil changed in the car there and they found an issue with a lower ball joint on my car. The labor cost was not bad, but they wanted to use OEM parts only which cost 2 to 3 times the amount of aftermarket. I chose to get my own part and had it installed at another very reputable garage.
I got my oil changed on May 2nd. Ive been going to monro for a while and every single time I go I know I can fully trust their judgement with anything that comes up and they never try to push extra services on me, which is always a relief. The manager, Kedrick was super helpful and when I asked for them to change my headlight last minute at the end of the day, it was no problem. The new tech was amazing with my car and I couldn’t ask for a better place to take her. Thanks guys!
I took my car to a different shop In the past but was getting poor service. After I met Josh the manager at Monro, he was able to fix the issues I was having with my car. His service and great staff made it very clear that I didnt need to look any further for great service. No one else is allowed to work on my cars. Thanks again for the great job your staff does. Jim C.
Went in today (8/5/2020) 1/2 hour before closing needing a rim swapped out. The crew was great and got me all fixed up. Great experience overall, will be back!
Purchased a car from a Friend Muffler needed fixed. 5 min on the lift they called me back to look at the cars frame. The frame was detached from the car. They did a free estimate, spoke with my husband and gave us options. Josh and Eric were very concerned about our families safety and advised us not to drive the car. HONEST ! KNOWLEDGABLE! CARING ! Will not go anyplace else !
I had an issue with my tire not holding air. I drove up to Monro with no appointment. My vehicle was pulled in and put on a rack. They found a drywall screw in my tire. I was worried about being able to pay for a new tire, but the manager Josh told me they could repair it for me instead. A half hour later, I was on my way. I appreciate the honesty and service.
I had to have brake work done on my car and I couldnt be happier with the service I received at Monro. All of the employees are courteous, and Josh took the time to explain everything to me. Ill definitely be back for all of my automotive needs.
Went to the Lancaster location because I heard some squeaking from my brakes. They were so nice and informative about it. Caleb gave me a quote and told me how they effected the car if I was to not get them done soon. Christian was the one to replace them and I haven’t had a problem since. Service was fantastic and the boys did a fantastic job. Thanks boys 😁
Great customer service!! Had to leave my Honda accord to have struts replaced on all four wheels.Josh took me home and picked me up when my car was finished. So glad I didnt have to wait around in the shop.Thankyou Josh Gray
Had a flat tire and needed to get it repaired quickly to go out of town the next morning. They interrupted what they were doing to find the leak, repair it, and put the tire back on my car. They could not have treated me better. Definitely will be back, thank you .
I went in for a tire patch I had a slow leak.. screw was in my tire.. they have me in and out within 15 minutes... The kid at the counter had great customer service... Thanks tire Choice Auto Center
They have a sign out front that says 19.99 oil change. I walk in and say I’ll take the oil change special. He says we’re not doing that anymore!! It’s 34.99 now WOW ok I’m here just do it and my fog light is out on the left side can you take care of that. He says sure, I’ll put the bulb in. Total comes to 52.70. I get home the fog light is still burnt out!!! 😠 Stay away from the bait and switch!!
Awesome service. I went to get a muffler done. Josh was very proffesinal good prices. I sent a lady that I work with to get her oil change everything went great. I now took my truck back to have lights put in it. So I will plan on giving them more and more of my buisness in the near future for the experience I have had.
Josh did a great job of fitting in my truck the same day I called to get the brakes done. Took about 2 hours and I was on my way. Usually hesitant about going to anyone other than the dealership but I would go back to this location
Josh is always so friendly and honest. He not only cares about the customer but your vehicle as well. I have been bringing my car here for three years now and have never had an issue. Thank you all!
I literally cannot explain the kindness and professional attitudes they have at Monros! I have taken my Camry here 2 times now and have been treated with respect and been explained everything that was wrong with my car the way that I could understand it. Theyre arent nickel and diming you and get your car in super fast! Thanks to Josh and the guys at Monros, Ill be definitely recommending you!!!
They pulled my jeep into the shop almost as soon as i told them which vehicle was mine an what i wanted done to it an got straight to it. I had my jeep back within 20-30 from yhe time i got there. Great service an a good price. Ill definitely be going back!
Super friendly, super helfpful, no BS kinda place with welders that know their metal and their machines. I stopped in after Buckey Toyota refused to fix my noisy heat shield and Josh whipped it up on the rack, dropped a few expert welds on it and had me good as new in 15 min. I will bring all of my business to these guys. Thanks Josh.
I got a tire from Walmart and it went flat the next day. They told me it was because of the rim. I took it to Monroe and they took a look at the tire and found a razor. Had it patched in and out in 20 minutes. Great service and it was fast. Employees were very nice and explained everything. Couldn’t get better than this.
Only mechanics I go to, very knowledgeable and always friendly. Ive had an emergency with a flat tire and they got me swapped out with a brand new one in no time at all. Came in 15 mins before they closed and got me a much over due oil change. I wont recommend any other shop besides this one.
This business has changed we have went here for years. Went in for a oil change and was told I needed brakes all around. Quoted me a price of $1382.24. Thought this was kinda high for brakes got a second estimate and was told I didn’t need brakes. My brakes were half worn, told me to come back in the spring for a recheck.
Sketchy experience at Monro. I live pretty close to this shop so I decided to give them a chance at what I thought to be a minor problem which was a blower motor in the dash stuck on even when the car was off. I had done some minor research and thought it was the blower resistor. I priced the part at about $15 - $75 at the highest end.I walked into the shop and explained the issue and that I thought it was the blower resistor. The tattooed clerk told me, no it isnt the resistor.... Sure Im not a mechanic so call me. Couple hours goes by and he does call. Tells me, yes it is the resistor. Also says I need a blower motor and quotes me $760 for the repairs. I thought that sounded insane because of the parts cost. I double checked and the blower itself cost up to $180. So total parts combined at the highest value would be $250. I didnt bother calling him back and went to pick up the car. Got to the counter and told the guy I was here for the car. He seemed surprised and actually left the lot before getting the vehicle. Had to ask a 2nd employee for the car. They pulled it around. Come to find the problem with the motor was now fixed. It was most likely fixed by someone unplugging the resistor and plugging it back in. I dont know if he knew the issue had resolved just from the reset, but the way I look at it they were trying to get $760 out of me for nothing. Be cautious of this place and do your research.
I love this monro. It looks much nicer now that they repainted the building! The manager josh is wonderful and always helpful, super super nice, and knowledgeable! He makes sure things get done in a reasonable amount of time. The mechanic ryan is also super nice and knowledgeable... he really knows his stuff and explains whats wrong with your vehicle and shows you and saves the old parts to show you whats wrong with them. I wouldnt have anyone but ryan or the manager josh touch my vehicle. They are both honest and great mechanics. They care about the customers safety.
I do a lot of driving Nick and Erick were very polite and professional and got me right in and did an amazing job making sure that my car was fixed correctly, so that I would be safe at a very fair price !!!
I always knew this was a great group of guys. But when I waited for my oil change to be done there was a lady letting her kids completely tear the place up. Apparently her phone was more important but the staff just went with it treated everyone so nice and cleaned up the mess when she left.
Always a pleasant experience! They get me in and out in no time. Josh the manager always is very personable and makes sure every need is met. Will continue to visit the Lancaster Monro Muffler!
The guys in there are friendly and do a good job. They were honest in dealing with me and let me know repairs they thought were needed were less. Saved me some money from the dealer for sure.
I recommend monro muffler after spending all evening after work trying to get my tire put on the rim (Walmart said they only take walk ins sometimes and they only had one worker in that day) I pulled into monro muffler as they were closing up the worker closing the door asked what a needed and he rolled that tire in there and was done with in seconds and didnt charge me. Ever sense then I have always went back there and never had any problems. I highly recommend.
Wasnt sure what needed done when I came in, Nick was very helpful and gave me a full breakdown of what needed to be done and the importance level of each one. He was also very helpful is explaining all of my different options for getting things done in an affordable manner, this shop is about 25min out of my way but I will definitely be returning
Josh, Caleb and Christian are always pleasant and in a good mood. They will detail what work needs done and even prioritize it for you. I fully trust their repairs!!
Josh the Store Manager went above and beyond for me. This is the second set of tires I have bought from here in the last month for 2 different vehicles and I am very pleased with the affordability and no pressure for extra services.
I have to give huge props to Caleb. 3/21 my check engine light came and I came to the shop. His service was above and beyond. Caleb, took the time to run diagnostics and was able to tell me it was a false alarm. This was my second experience, for the same problem. I will definitely return for any needed service.
The manager, Josh, really knows how to take care of his customers. Found a part that was bad, during an oil change. Was happy to drop me off at the supermarket while they completed the vehicle service.
I bought 4 new tires and had them installed on Friday. I noticed the tire inflation warning light was on and returned to have it checked. Two of the tires were over inflated. The TMS system could not be reset by Monro. I was directed to go to Discount Tire to get a problem created by Monro fixed. $200 later my sensors are working. I will never return to Monro. Who’s idea of customer service sending a customer to the competition!
I go to Monroe to get my oil changed always. They always do a great job with my vehicle. I called them today bc my steering wheel was shaking because my tires were so bad. They got me in without an appointment and got my tires done with no question even though it was soon before closing time. They stayed later than closing time to work on my car and several other people’s vehicles. I couldn’t be more appreciative and will always return for my vehicle needs.
I always take my car here. Theyre always prompt, courteous, and leave my car very clean. The manager Josh is always super helpful and polite. Customer for life!
Do not get work done at this shop. They are con artists! Took it in here to get my fuel pump replaced, drove 20 minutes up the road from the shop and my car left me stranded! They had my car for five days and it still dont get fixed. They wont look at it or give me a refund of any kind. You will regret going to Monro!
I highly recommend them! The staff is very knowledgeable and have an awesome attitude towards your needs and the pricing is affordable. Im very happy with their work!Thanks again, Nick and Crew!! 🙏😃👏
Went in to get brakes fixed, when I left the car had transmission issues and a radio that did not work. None of these problems existed before they worked on my car. Took the car back and they fixed the radio, but they could not figure out the issue with the transmission. Had to take the car to another location to solve the transmission issue.
Awesome people very professional my car will never be worked on by anyone else they saved me about $350 thank you very much Tire Choice Auto😁😁
Well where to start... I could not say enough about the staff and management (Manager:Josh) at Monroe Lancaster!! They have helped me out when I was in a (and still are) very rough monetary position. I am in the middle of to surgery, one on my lower spine oh, lower neck, and sinuses. I have been out of work for almost a year I shut down my small business to take care of myself I am a local contractor. I went to her Monroe which was referred to me by a friend that manages Advanced Auto in Lancaster!! They more than took care of me oh, they treated me like a close family member!! I would pay membership to be able to go to this Monroe if there was such a thing!! We all know we pay memberships for great clubs communities in privileges, but there is no membership-fee..!! I hope this helps someone choose a local honest friendly and caring business to deal with, God bless..!!
1st experience with them was an A/C repair job. Took a bit longer than expected but worked great! Customer service was top notch. Definitely will do business here again!
I took my car in for an oil change and it was working fine before I got there. Then when I went to pick my car up my breaks were not working. They tried to tell me that my brakes were bad from the moment that they got into my car and that there were a couple possible causes of it that they could fix. My brakes have slways been fine, so I paid for my oil change and went to leave. When I got into my car the pressure to my brakes was gone and I had to press it down to the floor board to stop my car from rolling into traffic. My husband and I went back into the building to ask them what they did to my car because it was working fine before we brought it in. They took another look under the hood and assured us that they did not do anything to my car. We then left with my car and the brakes were 100% back to normal. I am disgusted that they would tamper with the safety of my car to try to sell me unneeded services.
Crew there doing a first rate job of getting the customer taken care of. I’m glad they set appointments instead of having people wait. Will continue to set my appointments there.
My fiance took her car there for an oil change because she was going on a trip and I was busy at work. Her car has never gave us any problems. They insisted on rotating her tires. Now if you go above 65 the wheel shakes so bad it feels like the wheels are going to fall off. Also it now makes an obnoxious squeaking noise when the wheel is turned to the right. On top of all of that, they tried taking advantage of her lack of knowledge of vehicles. They told her that her brakes and rotors were completely shot and that it would cost $420 to replace! $420 for brakes and rotors! The worst part is I just put brakes and rotors on her car 6 months ago so even saying they need replaced was a lie. I will be contacting the better business bureau.
I bought my 2012 Ford Edge on 10/31/15. (Well I was pretty much forced into at Jeff Wyler, but I digress.) The car has never run smoothly, I guess the word would be. And of course on one of the awesome potholes around the city, I messed up my muffler. So my husband went in, and I believe his name is Josh, and this young man took my husband back so he could SHOW him under the car what was going on. Muffler was ALL kinds of Fu-barred and apparently a something or nother was cracked. Since Josh has fixed our car, it has ran 250% BETTER than when I drove it off the Jeff Wyler (Dont EVER go there lol) lot! Its like its a completely different CAR! Everyone was so nice, didnt make us feel stupid, and everything was done in a timely manner! I HIGHLY recommend them! Top notch service and care!!! Thank you guys!!!!
Wonderful!!! I can not recommend them enough! HONEST!!! Will not over-charge you! I asked to have something replaced, and they told me it was not needed yet. A lot of places would have replaced it and taken my money. Not these guys! Super flexible hours and friendly
Best experience I have ever had getting my car worked on. The manager was filling in from another store, he was the most enthusiastic employee I have ever seen ! Very professional and made me laugh too ! Will definitely be back for the brake work !
Just had my brakes changed and work done and just went in for an oil change. The guy at the desk was nasty and rude, I told him what kind of oil (weight) Id been using and he more or less told me theyd put what kind they wanted too in and wouldnt answer my questions and called me a fat ass when he thought I could not hear him. Tried to tell me I need new brake calipers and other expensive work. I think loosened some things up and did damage to my car as it broke down a few days later. Never going to the scam shack again. Nasty people poor work. Going to Walmart from now on.
Great prices. Very friendly and very helpful. Had some breaks done and an oil change. Christian did a very wonderful job. Id recommend coming here to get youre car done.
Everyone was very courteous and respectful! They explained the issues with my car as well as kept me informed while repairs are being made. They are busy, so I do recommend calling early for an appointment.
I took the wifes car there a while back and they were friendly service they were quick the men knew what they were doing and I would not be scared to send my wife to this shop because I trust the people that work there very knowledgeable
If you want to make an appointment two weeks in advance and have it canceled 30 minutes before, this is the place for you! Unprofessional and unreliable
Everyone here is always helpful. The work is done correctly and lasts. Josh is always kind when I stop in just to have air in my tires. I highly recommend them to anyone I speak to.
Excellent service by TJ!! Its nice to see someone who cares about his job and how he treats customers. Once again EXCELLENT JOB! THANK YOU TJ
Definitely recommend this location! Ive had several issues and the manager was very helpful, informative and so polite! Difficult to find ALL of these qualities in thus type of industry... thanks Josh! Ill be back!
I was having issues after installing a part on my truck and they diagnosed the warning light and didnt charge me for it!!! I have also had oil changes done here and other work and they always have treated me right. Thank you.
Took great care of me. They were booked up and very busy but still took the time to squeeze me in. Ill be bringing my wifes car in on the near future. Great job
I always get great service at this Shoppe. Mr Gray and his team are super nice and respectful. Quality work from these folks. Ive been coming here for years. Great job! Thanks!
Never trust them! They are scammers! The last time I went to Monroe was the first time I have ever been suspicious. I was there for an oil change and tire rotation. It took a bit to get it in. Then once it was on the rack it was off and out way too fast! I asked if they rotated the tires. The guy said yes. This time, today, I decided to sit where I could watch, or at least I tried. They had a Monroe truck in the first bay and mine was in one farthest away. From what I could see once again the tires were not rotated. The guy said it was done and I said oh no they forgot to rotate the tires. He said it is not necessary every time. I told him that was why I came there for the free tire rotation because I drive so much. He said it would knock it out of line and that it was only necessary if I had a problem. The other guy insisted he rotated the tires already. The desk guy ask me who told me it was necessary. The manual! Never again!
I was driving and my tire locked up pulled in and got me in quickly fit me in and fixed the car the same day and was so friendly and nice clean place and the owner is truly amazing would recommend to anyone that needs work done.
First time coming in with my Jeep!!! They were very friendly and efficient!! They did a great job with my oil change! Will be going back!! Thanks again guys
I am from out of town and was passing through when my brakes started acting up. I was worked in quickly and they did a great job!! I would recommend them to anyone.
We’ve been coming here for years. We have teenage drivers and multiple vehicles we always bring our cars here. Josh does a great job-knowledgeable, accommodating, and honest!
This is the only place we come to for our oil changes. The service is always fast and correct. The staff is super friendly. Josh especially. We love this place!
Wouldnt recommend a simple oil change here. Took my vehicle into Monroe to get BEARING WORK done. While in the process the mechanics snapped my axle(???) luckily I was there while this happened. Days later Im traveling out of state and axle goes out...Have Monroe fix it under warranty, vehicle is fixed and Im back on the road for a few days. Once again goes axle goes out. Take vehicle to Monroe, (after i pick up tow bill). Monroe lets my vehicle sit for days upon days even before looking at it. They get it into the shop and say the bolts to the axle has broken off into my transmission and they are unable to fix it. Now currently having to go thru a court case after paying $900 to get my vehicle fixed at Pipers in Lancaster...to fix Monroes low quality work. All in all I was left with a $900+ bill after paying $550 to Monroe for the original bearing work. No vehicle for 42 days and dealing with these nasty people. SAVE YOURSELF THE HASSLE AND GET YOUR WORK DONE WITH MECHANICS WHO KNOW WHAT THEIR DOING. NASTY PEOPLE TO DO BUSINESS WITH!!
Do great work and will tell you whats wrong and not add stuff to your bill!! Nice bunch of guys!!
Josh helped me out with a tire. He went above and beyond to assists me and I was very happy with his service! Definitely will be returning!! Thanks Josh!!
Lovely service, wonderful staff. Did a thorough inspection of my car and found serious issues my old shop completely disregarded! Will definitely visit again.
We had my mothers car serviced at Monro. The manager and technicians were very thorough and detailed in explanation of service and estimates. Good prices.
I just love Josh and his staff. Im treated great if Im getting and oil change or just getting air in my tires. Wonderful group of guys!
They were so helpful and kind!!!
Very friendly and helpful with my car. Had to replace my brakes all the way around and replaced them the same day with a great price. Thank you so much.
Took care of what was ordered for repair took longer than needed and did not get back to me with info on alignment.However they was nice and gave me info on recalls for my vehicle.Will go back.
Great as always and went above and beyond with the customer service! They are never pushy but they’re informative and professional. I won’t take my business anywhere else! Really great people and place, highly recommend!
I got four new tires the service was fantastic they price match to Mr. tire The rep josh made me feel welcome I will recommend any of my friends and family to visit Monroe I was highly satisfied and thankful for my service today
Always enjoy my visit here. All staff are very nice and sociable !!! Can always count on Monro Muffler to take care of any and all my vehicle needs and services.
They always do a great job fixing my car and very nice and clean shop
Great price and worked to save me money.
My husband said Caleb took care of him. We recommended to our daughter she switch to you since her current shop always seems to mess things up.
The only place I would recommend for any car issues youre having!! I have been coming here for over 4 years and I wouldnt go anywhere else!!! Josh and his crew are AMAZING!!!! :)
Josh and his team were able to access the problem and fix it all in a timely manner for me to get to work the same day. Great work ethic and good teamwork. Thank you
I was given a quote for an oil change on exact make and model of my car. When I went in it was not the same, or even close. Did not use their services based on this.
Great place service was excellent
Awesome experience there today the guys were super friendly and help me right away fixed two of my issues free of charge within 5 minutes Josh is great!!
I dont see why all the nasty comments. I went in for an Alignment They did great and was done fast specially for being a Sunday. They earned another customer.
The mechanics here are amazing. You can tell they really care about you and your safety. I appreciate them so much for all they have done! Thank you!
Cheapest oil change in town, they can do it almost as cheap as you can buy your own oil and filter for, but they will try to fix anything they find on your car so if your check engine light is on get ready for a little salesman ship.
The customer service was over the top, they fixed all the little things wrong while they had the car. Very please. I Will absolutely use again...
Definitely recommend this place took my vehicle to get a oil change and exhaust leak fix why they was fixing it they accidentally broke a piece on my car Caleb and Josh was very honest about it and told me what happened apologized and fixed it so if youre looking to have your car worked on I definitely recommend you to take it and let them look at it there prices are very reasonable and the staff is very nice and honest
Fast and Friendly Service, Store Manager Josh provides great work and so does his team and doesnt run people an arm and leg...would recommend to anyone in the Lancaster area
This was the most amazing oil change Ive ever had I set in waiting room and watch them go over my truck they check everything and talked to me about any issue that would be coming up this was my first time here but wont be my last a great job thanks
Had a wonderful experience! They figured out an issue Ive been having for months and was unable to get a straight answer from anyone. A great place for friendly, intelligent service
These guys always treat me and my car right. So friendly and helpful. Prices are pretty good too.
Josh is always taking care of my car needs. He has a great team and the shop is convenient!
Joshua lives up to all of the hype. A veteran, a community leader, and a stellar provider of services. I dropped my car off on a friday afternoon and got it back by closing time.
Really friendly service I won’t take my car any where else. Always in and out of there within a good amount of time!
Excellent service, very professional and did a fast, yet safe fix on my car! I will be using their services again in the future!
They did a wonderful job working on my truck. Josh was very polite and helpful.
Went for a oil change was charged for a oil change two days later found out they did not change the oil filter but was charged for it when I went back of course the guy that did it wasnt working that day but said they would credit my card the money back and it would take a couple day to show up that was 4 weeks ago.
We love Josh and his crew. They are always so quick to get the job done which is always appreciated.
Very happy with a total brake job.Josh and the guys that worked on my Jeep did excellent work.I will recommend others to them.Thanks guys
The whole staff was incredible. Josh is exceptional! He’s very knowledable and gets an appointment right away
Thank you for wanting to help me with my truck! Great guys in this shop!
Awesome place! Very knowledgeable! They let you know what needs fixed & what can wait. Trustworthy! Prices cant be beat!
The service was wonderful, staff went up and beyond to make sure my car was taken care of. I would not trust anyone else.
I had some car trouble while out of town and Monro was able to get me up and running. Even helped me with transportation. I know where to go if Im in Lancaster Ohio again.
Josh and his team did a great job on my truck quick Service and reasonable prices highly recommend.👍
Great place to get your car fixed have had them do a number of fixes for water pumps to brake lines the work was quick and amazing
Good group of guys. They have always given me straight answers and go out of their way to help customers.
A great place for an oil change. And the crew is very professional. A bit too costly for repairs. (For me)
Barely any one there to work. Slow. And cant weld a simple muffler due to it is a customer part.
Every time I come to the shop I have nothing but the best service I want to thank Josh and Caleb for being very professional
Awesome customer service! Were very direct while explaining the issue with my vehicle.
The guys here really know their stuffThe manager Josh is really nice and explains everythingIll definitely be back
They are a great place . Bryan is a very good mechanic.
These guys kick butt! Seriously professional and a great value. Josh and his guys deserve your business.
Sign said 19.99 for oil change ended up being $60 with no warning. Will not go back.
Josh and his team are the only people that I trust to take good care of my vehicle!
Good service! Its hard to get an appointment sometimes during the busy times but always worth the wait if there is one!
They did a good job on my car. Talk to Caleb for a better price.
The guy was super nice helped my mom out I didnt take very long either
Amazing groups of guys, had my clutch kit finished the same day I dropped if off!
GREAT service.. and they were able to get us in immediately after walk in on a Saturday.. will be returning in the future!
Awesome service and affordable prices on new tires.
They where very professional polite people. Very happy with my service. You rock 🤘. Thank you
My engine is knocking AFTER the oil change. Not sure if its an isolated incident or not. Just be careful here.
Excellent service and the manager Josh is always a pleasure to work with.
Awesome experience! And as a car-illerate woman, thats always a surprise. Ill be back!
Great place to do business. Friendly staff reasonable prices. Quality work
Quick service and great prices !
Great service. Really smart helpful and on it. Everyone was good and nice help from point man Josh.
Really nice group of guys I always know theyll fix my truck right.
Knowledgeable and honest staff! Service was quick and painless. Will be back again for future needs
Excellent customer service. 5 stars!!!
Fantastic service from everyone there. Very good at telling me exactly the problem. Will recommend and go back. Thanks guys
Wayyyyyyyyy better than NTB, Come here for anything. Josh, Nick, and Caleb will hook you up!
Quoted me $900 for a $275 fix at west side garage. Won’t be coming back because I don’t have money to spend in fixes that aren’t needed
Just want to say this is best place to go and best guys that have ever helped me with a car Thank you So much
Very honest and trustworthy. Not something you find often when it comes to repair shops.
Caleb is really nice and I know theyll fix my car right
TJ and Ryan were both very helpful.
This place is terrible literally the worst place in Lancaster don’t come here. Way overpriced I’m a mechanic take my word for it.
Went in for oil change and to plug a tire was there two hours watching them not touch my car on the lift... Lazy
Manager Josh was very helpful. Great staff, highly recommended.
Repaired my exhaust leak with no issues. Would recommend
Josh and Eric are always really nice and they know what theyre doing.
Was not given the advertised price on an oil change. They try to overcharge women.
Fast. Friendly. Fair price for an oil change and tire rotation.
Walk in,got me an appointment that day. Super quick and nice people.
Used to go to ntb by the mall but your customer service is top notch Ill be back
Always been treated great here. Good prices too.
Josh and Caleb are both great trustworthy guys.
Solid. Helpful. Mostly customer service. Excellent repair men!
They are awesome!! Great work and finished in a timely manner!!
Learned this week you price match! Love it! Thanks for taking care of me!
Great hometown place to get tires. Low prices all the time!!
Always good work, will definitely continue my business there.
Awesome service always honest great place recommend highly.
You can tell these guys know what theyre doing. Definitely recommend them.
Prompt friendly service! Will continue to go there for my automotive needs.
Great customer service and quality work at a reasonable price
Got my issues fixed, but pricey and they push for unnecessary services
Grate job best place to go to get your car fix
Total reviews rating 4.5
199 Reviews for Tire Choice Auto Service Centers 2023:
Review №1
2022-06-18These guys worked great getting all the things fixed I needed and worked well with the warranty company. I left and my check engine light came on and they were quick to fix it and make it right. I even stopped by 15 min after close and a mechanic was able to put the car on the diagnostic machine to help get us on our way.
Review №2
2022-06-28We were traveling to Ohio and got a flat tire. We were so fortunate to go to Tire Choice. They took us quickly on a Saturday without an appointment. They provided such excellent service and took care of our issues quickly. We highly recommend them! Thank you!
Review №3
2022-07-12Took a bit longer than expected due to them not knowing I had scheduled online. Also the location only had one tech scheduled so they were running behind on other work. Overall I was satisfied with the work performed. Only complaint or suggestion I have, would be that the lobby needs at minimum a water cooler for those who wait for repairs.
Review №4
2022-07-01It was quite a while back. I came in with a tire leak. You found a nail in the middle of the tire. I was told it couldnt be repaired and sold me a new tire. I asked for the damaged tire back a couple of times until it was reluctantly pointed out to me and I took it. Fast forward, one of my tires was punctured on the sidewall. I took the tire that you told me couldnt be repaired to another tire place(Huddle). Within 25 minutes, they repaired the tire that you said was not possible to repair. Now I feel Very taken advantage of. I cant be helped now, but I hope you think twice before doing this to someone else Thank you sincerely Lisa Matheny
Review №5
2022-06-22Had a lot of work done on my Forester- brakes, rotors, tires, oil change, AC refill and all done at a reasonable price and within a short timeframe. The store manager is very friendly and helpful!
Review №6
2022-06-15I went to a local car dealer in Logan Ohio and traded in on a 2010 dodge caliper.. I took said dodge to Tire Crecomhoice IN LANCASTER OHIO for a complete inspection as the dealer refused to accommodate me for an inspection at their site.Tire choice let me know that the dodge was so rusty that it was unsafe for the road..I want to take this time to say thank you Tire Choice for saving me from definite disaster ..Thanks again...Robert and connie.........I HIGHLY RECOMMEND THIS COMPANY
Review №7
2019-09-12Very happy with these guys!! Called about an exhaust leak...got in, got several estimates, and now we sound good again!! Happy with the price and the work; their willingness to work with me and my wallet was great; very friendly and down-to-earth, which is also important to me!!
Review №8
2021-08-16Fantastic place. Super nice!! Checked my tire for a leak, because I saw a screw in my tire. It must have only been the head of a screw, because it was gone. They put the tire under water and still found nothing. They didnt charge me for anything. Awesome!!
Review №9
2022-05-04You should be doing business with these folks. They go totally out of their way to get you fixed up right. I cant say enough good things about them.
Review №10
2021-03-02I tried 3 different shops before finding one that could help me quickly.These guys did amazing, they got my tire repaired in maybe 30 min total only because they were teaching a guy.The guy at the front desk was good at explaining and they put my tire back on, put my spare where it goes and off I went!Overall amazing!