Tire Choice Auto Service Centers in Cuyahoga Falls
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Cuyahoga Falls, Summit County, Ohio, US
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Site: https://locations.thetirechoice....
- Monday:7:30AM–6PM
- Tuesday:7:30AM–6PM
- Wednesday:7:30AM–6PM
- Thursday:7:30AM–6PM
- Friday:7:30AM–6PM
- Saturday:7:30AM–5PM
- Sunday:9AM–5PM
Tire Choice Auto Service Centers in other cities:
Had a flat after work and put air in it until it was good to drive on. I came here to get two tires and guy was telling me $241 out the door for two tires. Step father said he wouldn’t pay for any price like that. Very high priced don’t go here. Older gentlemen kind of made me feel like he didn’t care too he had a bad attitude. I had a bad feeling about this place before I even got there I guess if you get a gut feeling go with it.
Great service Steve was very informative and provided overall excellent service. I felt that he was honest and fair and did not try to make up issues. Instead he validated his inspection by literally showing me and explained how the rack and pinion works and how the system should be fixed before it creates issues outside of itself .Thank Steve (manager) and staff I highly recommend their work .
I met a very friendly worker here. He completed routine maintenance for my car and An oil change in no time at all . I’ve never seen such good service and professionalism. They were also very kind to me with the price. They didn’t try to overcharge me because they see I don’t have knowledge about fixing cars. Please go to them when your car needs to be fixed. Don’t hesitate.
PHENOMENAL customer service! I came in with a need for new tires and a super bent rim. Normally this would be no problem but I have after market rims on a BMW so finding a match was like finding needle in a haystack lol. Being completely transparent, as a single woman, car issues can be a nuisance and I always worry about dealing with shops lacking in integrity. But they went above and beyond to assist me, were super kind and most importantly, HONEST! Highly recommend for those of us who prefer to do business with a company you can trust!
Amazing service! They educated me on my tires and were very quick to get it done for me and even gave me a ride home and offered to pick me up when they were finished. Would definitely recommend anyone needing tires to go there. They have really good prices. Theyre the nicest people to ever work on your car.
I had quick and excellent service at Munro this weekend. I got a flat tire across the street and after roadside assistance put on a spare, Munro told me I could head right over for them to take a look. They were helpful, friendly, explanatory, and so efficient! I was in and out of there in under 30 minutes and was very happy!
I have had nothing but great experiences at Monroe Brake & Tire! Time and time again these guys have pulled through with great prices and service for me. They’re always friendly, polite, and thorough. At the end of getting my car serviced today I had my tire pressure checked. They discovered there was a nail in my tire, and ten minutes before closed they put a patch on it for no cost to me. Thank you guys so much for everything you’ve done for my car and I the past few years!
Made an appointment for a simple oil change and tire rotation using an online coupon for 19.99* Plus shop fee and environmental cost. I have used this coupon before and I should have known it was not going to go well when I was told I needed to use a Monro credit card. When I showed the online information it was corrected. The technician indicated that tire rotation was not needed so I said okay. When the job was done, I was presented with a bill that did not represent the correct amount. After asking several times to explain the difference, the technician raised their arms and said not the my problem and walked away.The assistant manager provided a customer service number. After speaking with the customer service person, they said the invoice was correct. I reviewed the invoice with them and explained where the invoice was incorrect. Their answer was that the fees were computer generated and did not take into account the different fees indicated on the coupon. It was several dollars difference and not the end of the world, but doing this across hundreds of oil changes would add up.
Came in to get new tires without an appointment but the manager working was great and still got my work done.If youre planning on getting some work done here set up an appointment, itll help them get your work done faster as well as make sure they have the supplies they need to get it done.
Want to thank Steve for his excellent service and care today! Daughter had a flat tire and Steve made the smooth, even from the phone call and not making us feel rushed.... Welcomed from the beginning, kind service, kept us up to date each step is the process and helped us out very much! Thank you for you fantastic service, you made our day!!
I cold called this service station while visiting my son in Ohio. I had gone to get his car inspected but he had neglected to tell me the check engine light was on so it would have failed. Called Monroe and dropped the car off. It was late Friday so they couldn’t get to it but called early Saturday saying they had figured out it was a relatively minor issue and would only charge me for a 15 minute diagnostic. Great guys there! I am very pleased and will recommend my son take his car there in the future! Keep up the good work!
I was blown away at the great service provided. My brakes sounded like they were about to fall off. I stopped in and they took me immediately. Literally no wait. They examined the brakes, found rocks and debris in there, cleaned them out and completed everything in 10 minutes. I was so happy with their service and wanted to pay. They would not accept payment since inspections are free. Who does that these days? I stopped there because they were close to my location. From now on I will go out of my way to have my car serviced there. Thank you.
Great service, and an educated staff that pay attention to detail. The service time was quick and I was able to come back and pick up my vehicle at my convenience. I was a little disappointed that you dont get a free tire rotation with any oil change package anymore, but the prices for the oil changes stayed the same. I personally think $65 is VERY high for a Full Synthetic oil change and *free* tire rotation. If I would have went with just the High Mileage, which I normally get, I would have had to pay $24.99 just to rotate my tires, on top of the oil change price.
Drop my car off Dec 24 was told Mechanic will look at car day after Christmas. Dec 28 I still haven’t received a follow up providing an update. I called afternoon on Dec 28 to still no resolution but to take my car to dealership or I can wait another 24 hrs for mechanic to look at car. After waiting all this time I get run around. I will never use this location for NOTHING!!!!! Poor communication, provided false pricing estimates without looking into my vehicles issue. I picked my car up immediately! Wasted time with a shop who didn’t even care definitely wasn’t professional .
Great customer service, they always get me in quickly, and I always feel like Im getting a fair deal and not the wool pulled over my eyes. Ive gone in for different services every time, and Ive always been treated courteously. They guarantee their services, and everyone there is super friendly. I recommend this location for sure.
They truly value the customer. I called them in the morning and explained my car problem. They got my car looked at and fixed by the end of the day. They clearly explained what they did, and had reasonable costs. They were very friendly. I will definitely go back here if I have car troubles in the future.
I took my vehicle there because I had a slow leak in my tire.. The mechanics are wonderful, and very easy to talk to. I highly recommend Monro Muffler for all auto repairs. They found the nail. In my tire and fixed me on up. Im back on the road and Im very happy. Thank you once again
Super nice guys really took their time checking my car. I didn’t have an appointment I was having steering problems with my Nissan Maxima and I was worried. These gentlemen checked everything out and explained to me the reasoning behind what my car was doing. Thank you so much!
Hey now say nowNew name but the same crewIve been bringing my vehicles here for over ten years and Ive never felt ripped off not onceIve recommended them to multiple family and friendsI dont have the address on me right now but they are on State Rd, between Portage trail Graham road across from the Starbucks
Been taking our vehicles here for years had an issue (at this location) with a previous oil change where my car started smoking after the oil change. I took it back immediately and he manager said the new guy added way too much oil for my car. They drained the excess oil and luckily my car was fine. Overall I like this place for oil changes. Not a rip off like its next door competitor!!
I have brought my car here several times for new tires, oil change, etc and everything is always great! The staff, Kevin and Romey, are very helpful and provide great customer service. I definitely recommend anyone in need of car repairs to bring their car here. Will be back!
Had a slow leak in one tire. Tech checked it out and it was a leaking valve core (I added air the day before). The manager came out and replaced the valve core in a couple minutes from the time I pulled in, to out the door, all no charge. I will keep this in mind when I need tires next.Great service, highly recommend this shop.
I called yesterday asking to see if they could accommodate me on short notice. The man said sure thing, bring the vehicle in and we will take a look. I brought my car in and within a matter of minutes it was pulled in and inspected. While waiting I was called gorgeous a few times when he was putting my information in. Then he asked if I picked out my license plate. I did not and asked why. His response was because foxy woman (FXW). I told him I was out here for training and wanted to know if I was ok to get back to my side of town. He advised yes and I was pleased with that. As the quote was being prepared he says he didnt have the part and would have to order it. I said I would more than likely get it repaired by me. He said I would love for you to come back out here. I love that smile. Id love to see it again. By now I was happy another technician was by the desk taking away the awkwardness. The compliments were nice, but a bit much.
These guys are the best. Not only do they know how to fix your car, they actually care about the customer. The first time I went here was after another mechanic did a brake job. Within 3 miles of driving, one of my rotors was sheared in two because the brake pad was in continual contact with the rotor (I was not riding the brakes). When I called this mechanic, to tell them what was wrong and that they screwed up, they said they couldnt take me back and suggested I call Monro on 2850 State. I did, and Romey called me a cab and got me in to fix the problem. He and Steve even stayed late to make sure I could get home in my own vehicle.Im almost sorry Ill be leaving the Akron area because it will be difficult to find another mechanic as honest, straightforward, and compassionate as the employees that work here.Thank you, and know that your work is appreciated!
After having an awful experience at the other Monro down the street from this one, the mechanics at this shop are truly amazing! Everything was done in a timely manner and they successfully fixed the mistake the other shop had made. The manager Romey and mechanic Wally who had worked on my car were so knowledgeable and answered any questions I had. If you need a trustworthy mechanic, this is the place to go!
By far the best customer service I have ever received when dealing with car repairs. Romey the manager there is extremely knowledgeable, super helpful, and most importantly fair and upfront with pricing. My car ended up needing a mounting bracket that was needed to be shipped to this store so my car was gonna stay overnight. Well Romey knew a guy that worked at the warehouse that lived close to his store and had him run down my part so I could get my car fixed and back to me, same day!! Romey even kept his shop open 30 minutes past close so I could come pick my car up. I cant say enough positive things about the guy. I will be returning for all other brake and tire needs. My car rides as smooth as the day I got it, all thanks to this store. ALSO THE NEGATIVE REVIEWS ON HIS PAGE MAY BE BECAUSE OF ANOTHER STORE LOCATION. TRUST ME IF YOURE GONNA HAVE TO SPEND A GOOD CHUNK OF MONEY YOUD BE FOOLISH TO TAKE YOUR BUSINESS ELSEWHERE.
I was thoroughly impressed with the professionalism and hardworking team at the 2850 State road location . Steve and the guys were amazing, not only did they get the job completed quickly. They were kind and even offered to give me a ride home. I am completely satisfied with the work and will always use Monro. Thank you for all your hard work Alex a very happy customer P.S Give Steve a raise !!!!!!!
Stopped in with no appointment on a Saturday morning. I had been alerted to a low tire by my dashboard and went in to have it seen. I said I thought something had punctured it. They fit me in right then and patched it up. Honored a great coupon from their website (always good coupons). Polite, honest and convenient.
Kind of late writing this but these guys rock! Got my vehicle back to where it should be they explain everything on what was goin on the ins & outs the manager even gave me a ride home so nice and straight forward down to earth environment. If you need service done right pay the price theyll get you right. Detail by detail they have my service see you guys soon!
Great experience at Monro at 2850 State Street. The shop manager, Romey, gave me detailed review of repairs needed and service options for my brakes and everything was completed quickly. Very happy with the services provided and will definitely come back in the future. Romey was also considerate of my schedule and made getting my car serviced very convenient.
Just came from Monro for a slow leak problem I had on my Buick. Other places around were closing within the hour and didnt want to take the work, but Kevin at Monro was happy to get it in and take a look at it. They fixed my problem within 15 minutes and i got a great price too! For the convenience of being right down the road from where I work and having problems with multiple shops in the area I will not be going anywhere else in Cuyahoga Falls. You can trust the guys here at Monro for quality affordable work.
This team of mechanics are the BEST in town (hands down)!!! The BEST customer service at ANY auto shop near Akron and Stow! And they are very thorough when checking your car, they take the time to care about your safety and insure that your vehical will be repaired correctly in a professional manner. This team is informative, and fast and friendly. Plus, at this specific stores location there are markets and a movie theater across the street you can pass the time at while these Rockstars work their Magic. Thanks again Monro!!! :)
Came in late on a snowy Friday night because my TPMS indicated one of my tires was low on air. They were very busy but made sure to fit me in. The technician explained everything he did and answered all of my questions. Everyone was incredibly friendly and the facility was clean. Will definitely be returning!
I rented a van for a trip to Canada and before we left from home one of the tire sensors indicated that the air pressure was down 10 lbs! I phoned Monro and spoke with Romey and he told me to bring it in to have them check for a leak. They put the van on a lift and inspected the tire. He couldnt find any leaks but suspected a slow leak from the valve stem. The folks at Monro couldnt be nicer. I certainly expected to pay for an inspection fee or something, but there was no charge! We left Monro direct to Toronto with piece of mind and we know how valuable that is.
After learning I had been driving with no brake lights, I stopped at the nearest auto service center. Romey was incredibly helpful, he checked out my brake lights and discovered that it was just a bad connection on both sides and was able to get both brake lights working again. Thank you for helping me avoid a ticket or an accident!
Romey, the Manager, was very helpful, informative and only stated what was needed now, and what can wait. Just moving to Ohio from SC, I was very weary on who I could trust doing the best job and being honest. I believe I have found the shop and person. VERY SATISFIED!!
I took my Scion for couple things get done on it and they figured out problems quick where I had no idea myself. Fixed stabilizing links and bushing last week when I thought it was the struts. Then later, last Friday night coming home from heavy rain and floods another noise occurred. I was worried and I come back on Monday wonder what went wrong on my Scion. It was just heating shield under the exhaust pipe. They even lower my oil level for me when it was too full. For free and courtesy. Highly recommend anyone need a reliable and honest services ✅. Great location too.
They are really nice and make sure that you have what is needed to be able to drive safe without having you feel as though you need to repair every little thing. They are a bit higher priced than some places. The guys really make sure you understand what is wrong and what it will be that they will be working on.
I always go to this monro muffler on state road to get my oil changed! Friendly employees who take time to explain things and informe me about good car care.A month after I got my oil changed there, my change oil light came on. I shouldnt need a oil change after a month.. I went in to ask them about it and they were able to reset the light and even gave me a card for a free oil change for the inconvenience . I was in and out within 5 minutes!
Only gave one star because I had to. Worst experience ever. $1700 Still not fixed. Gave up on it because of their screw up, and there were alot. Inexperience and poor communication major issues thereHere is the long version.Took truck in for tune up oil change and to repair one caliper. They kept pushing the time back on when it would be done. I dropped off my truck around 8am. Went to work. They told me finally to be there at 830pm and I sat till 10pm, which was the 3rd time switch. In addition to that I had them flush out the engin which they did but forgot to put oil back in. No tire rotation which is part of their oil change deal and I specifically asked for. Breaks were a bit better but I was told that it would take a little time for them to break in. Heard a funny noise two days later and took it back in and it ended up being a pully then all of the other breaks needed replaced. Couldnt fix the break lines so gave my truck back still broke $1700 and still cant drive. I am taking it to another place with my invoice to see if they really did what they said they did.
Came in to have vehicle checked as battery light came on and loud squeeling noises. Turns out altinator went bad. Even though they were busy, they made the time for me and squeezed me in. Its great to have great service, prices, and understanding when you are down on your luck! I always return to Monro on State Rd/Graham for my car repairs and recomending to others! Thank you Monro Muffler!
Do not go here, especially if you are a woman!!! They have props they use to try to up charge you on the work your car needs. They showed me an air filter that wasnt even from my car. It was full of leaves and twigs. Tried to take advantage bc I am a single female. I know what my air filter looks like. Can change it myself! Thank you! Dont waste your money.
Best service Ive experienced . I was turned away by another shop for a broken windshield wiper . The man at the front desk came right out and was able to determine that is was only a loose bolt that needed tightened . He was very kind to take time out of his day to help me out with something kinda silly . I will be back for future car repairs
Took my car in yesterday for scheduled oil and lube maintenance, to start with, they did not even rotate my tires like they are supposed to do, nor checked my brake pads. On top of it, since they checked my wheel I have had a shake in the tire the following day. I get to cleaning my car today. And noticed a huge gash in the front of my hood which was not there before taking it, you can tell its fresh. Im assuming its from the three guys who repeatedly took turns trying to slam my hood shut. These guys just rushed through it to get out the door, and employee even asked me for a cigarette!? Most unprofessional and run down shop I have EVER been to. I am seeking legal actions towards them for damaging my vehicle, since the shop decides they dont want to call back. I have already contacted attorney for such actions, my advice stay away from these crooks if you like your car in its ORIGIONAL condition!!
Stripped my drain plug and glued a bolt in. When I took it to another Monro location they refused to own up to it and once the oil was drained they wanted to charge me for a new oil pan even though that oil pan was new (less than 6 months old) I talked them into tapping it which they did with a random bolt instead of an actual tap and they did it crooked. Never again will I go here.
Junk!!!!!! don’t go there they got oil on my new carpet on the inside and there was oiled hand prints all over the side of the truck, they used brake cleaner on the side of the car to get it off ( it will eat the paint) they try getting all the money that’s in your pocket as of telling you , your car needs this and that when half the time it don’t they took 1 hour and 10 mins for an oil change don’t recommend go next door or do it your self
HAD OIL CHANGE DONE LAST WEEK , AFTER SERVICING I HAVE BEEN HEARING ENGINE KNOCK.. TOOK BACK TO MONROE THE STORE MANGER CAME OUT AND CHECKED MY CAR, SAID THAT ITS NORMAL NOISE AND NOT TO WORRY ! IM NOW ON VACTION AND MY ENGINE STALLED OUT WHILE DRIVING AND WONT START BACK UP... HAD IT TOWED AND LOOKED AT MY CAR ... MY CAR NEEDS A MOTOR ... MONROE NEVER TIGHTEND THE DRAIN PLUG.... I WILL NEVER TRUST MONROE AGAIN!!!!
Although it took a long time and unconditioned waiting room on a 90-plus degree day and they asked me to give this Google review instead of paying for the repair later find out that the manager at the location called me a liar after I found damage to my rim he claimed it theres no way they could take checks out of it I would never go there again due to his attitude and didnt even believe me basically the district manager wouldnt even come out and talk to me neither so at this point I will no longer go there again this job may have been free with the rim job got screwed up and just a little note I should have went around and looked at The Rim before I drove off though place because the nervous look on the mechanics face gave it away
Total reviews rating 4.6
199 Reviews for Tire Choice Auto Service Centers 2023:
Review №1
2022-05-06Great service! I visited Tire Choice due to all the excellent reviews as a first time customer and I was not dissapointed. Andrew was very knowledgeable, helpful and friendly. Would definitely recommend Tire Choice!
Review №2
2021-12-05The guys here were wonderful. They treated me very nice. I had a emergency and they were super helpful. I also had my dog with me and they allowed here to sit with me. Thank you for the great work you guys do and the price was very cheap. I will definitely go here again for my tire needs. Cannot thank them enough. Reccomend to anyone.
Review №3
2022-01-21Realized on my way to work that my tire was flat. They were able to see me immediately and figured out the problem as well as fixed it in no time at all. They were incredibly kind and friendly, and Ill definitely be coming back!
Review №4
2022-05-16Quick, no wait time for my oil change. Made the appointment online easily the night before. Friendly staff.
Review №5
2021-05-15I was on a road trip and was having trouble with a tire. I pulled in to Tire Choice after being turned away at 2 other places. They diagnosed and fixed my issue within 1/2 hour and at an extremely reasonable rate. The guy who checked us in was super kind and the woman who worked on the car was great too. I’d recommend them for speed, affordability, honesty and kindness.
Review №6
2022-03-07Steve is honest and will even tell me to hold off on fixing something if it isnt broke. I wont take my car anywhere else.
Review №7
2021-08-06Excellent service. The gentleman answered my questions about the vehicles diminishing MPG figures and said it was just that it now has almost 27,000 miles and is not brand new. Which was just as I expected.Plus its really a truck and cannot be expected to deliver the kind of fueleconomy I was used to in the much smaller compact sedan I formerly owned. He always brings me back to reality about what I am driving
Review №8
2022-05-12Great service, able to book appointments quickly and no overly long wait times!
Review №9
2020-08-14I made my appointment online, store #838, and when I arrived I was able to get started immediately. I went over my car issues with Steve, the general manager. Its great to actually be able to speak with the manager and feel reassured I am getting the best service.Steve had me sign a quote and they got started with my car. It was super fast service for my oil change and checking my front brakes. I am so pleased. I had a secondary issue I wasnt aware of and Steve went over that and the solutions with me. He showed the issue to me and I am glad they caught it.I really appreciated the fast, amazing service Steve and his workers gave to me. I made another appointment to deal with my other issue and I have no worries about how Ill be treated next time. They really treat you like family. :) I recommend this place.
Review №10
2020-09-18Recommended by a friend and glad I went. Was previously a Midas customer only to discover being over charged and questioning their work. I brought my car in to Steve and he went over everything in detail and was clear and understood what was going on and for all that he did was very reasonable in price- This is not a commission money making company- they are there to help you which is almost unheard of these days!! THANK YOU!