Tim Lally Chevrolet image 1Tim Lally Chevrolet image 2Tim Lally Chevrolet image 3Tim Lally Chevrolet image 4Tim Lally Chevrolet image 5Tim Lally Chevrolet image 6Tim Lally Chevrolet image 7Tim Lally Chevrolet image 8Tim Lally Chevrolet image 9Tim Lally Chevrolet image 10

Categories


Phone: +1 440-232-2000
Site: https://www.timlally.com/
Opening hours
  • Monday:9AM–8PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–8PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Edit info

Total reviews rating 4.3

199 Reviews for Tim Lally Chevrolet 2023:

Review №1

2022-05-03

From service to sales to even the detail department this dealership is 10 out of 10. I’ve never felt more comfortable with all my vehicle needs in their hands. They legitimately treat you like family, I guess that’s what you get with a family owned business that’s been open 100 years. The TEAM at Tim Lally is one of a kind. I drive 45 minutes and pass multiple dealers for just a simple oil change even… no shame

Review №2

2022-02-23

My experience was pleasant, economical, and quick. My car needed an oil change and my service was great. Matt the customer service representative has been a long time employee and his service is always excellent. Thanks again.

Review №3

2022-07-05

Recently moved to Ohio and saw good ratings for the service department at Tim Lally. Took my Tahoe in for a transmission failure (have extended service contact) and they have had my vehicle for 5 weeks. After numerous calls to try and get ahold of the service advisor and after getting Chevrolet Corp Customer Service involved finally got ahold of service advisor. No apologies no nothing just explained was swamped with work and that a tech had to be dedicated to one day of working on vehicle and he didnt know when that would be. This was two weeks ago.Had Chevy Corp Customer Service follow up (today 7/5/2022) and they were told that my warranty company is requesting the transmission be broken down. Called my extended service contact company today as well to see what they are actually requesting and they stated they have no claim or call in as of yet (7/5/2022) from the dealership.The only good thing about Tim Lally is the service dept receptionist who is responsive and shows empathy and apologies for the service advisor. I requested a phone call from the Service Department Manager today(7/5/2022). Will follow up and report if they even bother to call me.I am now trying to pick up/ tow my vehicle to another Chevy dealership.Avoid Tim Lally Service Department at all cost if you value your sanity.

Review №4

2022-04-17

I would like to start by saying this was my first time purchasing a car with Tim Lally. My experience with Jeff McCune and the Finance manager Anthony were Phenomenal. Both exceeded my expectations. What I love most about Jeff is that hes ALWAYS available to answer questions and help. Great job guys, and Thank you both!

Review №5

2022-07-08

-- NEVER GET YOUR INSURANCE COVERED REPAIRS HERE --I have had an accident and decided to get my car to TIM LALLY CHEVROLET for worry-free genuine parts and faster services.I have given my car to the collision center for repairs under INSURANCE COVERAGE. Initial estimate was $4,500 which requires 8-business days of work, they also notified me that they will tell me the exact price once they open my car. I went ahead and drove my car to the center for repairs. The next day the estimate went up to $17,500 (THE INSURANCE COVERS THESE CHARGES). The repair shop called again and gave the estimated work time of 15 business days (which is 3 weeks).By end of the three weeks, I called them up to get an update. The repair shop started to give excuses for manpower shortages, the amount of work on the car, so now they need another 3 WEEKS! (NOW 6 WEEKS TOTAL)Just sweet-talk you while giving you car updates. Otherwise, absolutely unprofessional and irresponsible to the customers.Never get your car here at least for services, ESPECIALLY UNDER INSURANCE COVERAGES

Review №6

2022-05-31

James listened to my requests and concerns. He and his team efficiently and thoroughly serviced my car and let me know when the work was complete. He greeted me when I picked up the car and thanked me for the business. GREAT customer and technical service!

Review №7

2022-02-15

Ben was nice, but there were some communications failures at times. Some expectations of returns calls were set then not met. He was very nice when I did talk to him and worked with me to get my car back. Was supposed to take 3-4 days it took almost two weeks.

Review №8

2022-07-05

Horrible sales and service. My wife and I went test drove and went to purchase a brand new 2022 Chevy Equinox Rs. I arrived in the morning to make the purchase. The dealership had estimates for the payments to be higher than they should have. I said I will go to the credit union for better rates. They didnt want a deposit or anything. I called while at the credit union because the loan officer had a question. They sold the vehicle out from under us. We found this same vehicle at another dealership so went and purchased it. We had an all wheel drive fault after having for 2 weeks which a glitch isnt abnormal for something brand new. I called to see about service and then the possibility of a rental vehicle while it gets serviced. They didnt have any loaners but then suggested we talk to out salesman about getting a loaner from the used car lot. I said we didnt purchase it from there since you sold the car while I was at the credit union getting financing. I was told that is too bad and they wouldnt be able to help us. Horrible sales, horrible customer service at the time of attempted purchase, and horrible experience when dealing with them for service. Dont waste your hard earned money there

Review №9

2022-06-27

Tim Lally Chevrolet is the only dealership I will do business with. From Sales to Service, everyone is top notch. Ask for Joey Hurtuk in sales - youll be in and out within a few hours instead of a multi-day ordeal like other places. Im sure other salespeople are great, that is just who I always work with. James in Service as an Advisor is also great to work with!

Review №10

2022-04-13

I have been buying from Tim Lally for a while and have NOT been disappointed with the service.Everyone is very professional and friendly.Great Customer Service.I would like to take the time to Thank Nolan Gaines my sales person for putting me in a fantastic vehicle.