Delivery
Yes
Tim Hortons in Newark
Categories
Location on the map
Newark, Licking County, Ohio, US
Service options
Drive-through
Yes
Takeaway
Yes
Dine-in
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Highlights
Fast service
Yes
Great coffee
Yes
Great dessert
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Cosy
Yes
Crowd
Groups
Yes
Tourists
Yes
University students
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 740-364-1206
Site: https://locations.timhortons.com...
Site: https://locations.timhortons.com...
Opening hours
- Monday:5AM–8PM
- Tuesday:5AM–8PM
- Wednesday:5AM–8PM
- Thursday:5AM–8PM
- Friday:5AM–8PM
- Saturday:5AM–8PM
- Sunday:5AM–8PM
Tim Hortons in other cities:
Comments (196)
They were out of buns for the chicken salad so they gave me a croissant and an apology. As far as Im concerned, it was a free upgrade and they should just switch to the croissant over the ciabotta. Best chain chicken salad Ive had in a while.
Work on customer service skills. Also make sure the customer has everything that you would need if you were the customer. Then do not yell out the window at the customer for holding up your drive thru line. When if the customer had there needs met they wouldnt have to be doing your job, and holding your line up. Examples: searching for a napkin (not gave), putting the sleeve on hot drinks (had to ask for a sleeve).
Its unfortunate but this store has literally hit rock bottom. The staff, at least those working today, couldnt get a simple bagel and coffee order right. The overall problem is with the franchise owners not the hourly employees. If you cant keep a store staffed with trained employees close it and put everyone at another store. Maybe it all boils down to bring Bill back and let him show management how its done.
The breakfast sandwiches were amazing and reasonable price coffee. But they messed up my orders so many times: Over charged, missing order items, wrong order items. I wouldn’t go back if I don’t like the breakfast sandwiches a lot.
They make my iced coffee correctly, but the speed of service is always bad. There doesn’t seem to be any urgency in moving the line. It doesn’t matter what time of the day, or if there are no cars or 5 cars. It’s the slowest location that I visit, and I visit Tim’s often.
Poor service at drive thru window & incorrect order given to me
Went to get 2 donuts, Boston cream & iced cinnamon roll. Guy says out of both. Asked for a box of 20 honey dipped glazed timbits. Out of those as well. They never seem to have the Boston cream.
Placed AND paid for an order through the app. Set to be ready in 10 minutes. We get there in 15 and I was told I had to wait in line then give my name so they can make my order. I thought the purpose of the app was to save time by avoiding the line.Went on the website to ask for my money back and got nothing. This was only a week ago so maybe soon.
I am a religious coffee drinker and loved TH but they have dropped the ball recently..they hired a new crew of kids who can’t make a hot coffee to save their life... first time I chalked it up to a bad day ..day 2 ehhh ok I’ll go in and have it remade...by day 4 I was done! River road is the new spot now...too bad because TH was the spot for 20 years!
Food was done quickly and well!The coffee for my son and myself, still took long enough that, my son was completely finished with his food and I had a bite of two left
Every thing was going great until the manager lied an acted as if I was trying to steal some cream cheese I paid 2.20 for.. She claimed SHE put it in my bag, an the only thing in my bag was 2 bagels an some napkins. I just thought that was kinda rude 🤷♀️ I doubt i ever go back to the 21st street location in Newark. I will go the extra mile an go to heath
Muffins & Donuts were hard definitely not fresh. The girl who took our order was inpatient & curt. We were told they didn’t have something we wanted them five minutes later they did have it, so they have no idea what they have in stock. Our sandwiches were made very sloppy. The only good thing about our visit was the chips and coffee but it’s not hard to make black coffee. Half way through our visit a woman came in and was talking so loudly it echoed through the restaurant. She was talking about something that customers don’t want to hear. I couldn’t even talk to my fiancée who was right next to me because she was being so loud.
Cashier was RUDE! Her name was ‘BJ’. I’ve only been to Tim Hortons maybe 3 times and she acted like I was annoying her by being in the building. Then she responded rudely when I asked questions. Won’t be back! I’ll go to River Road next time!
I’ve given this location multiple opportunities but something is literally always messed up. I recommend going to river road next door. Way better experience.
On 2-14-20. I went inside .the coffee was great.but they have a manager that has red hair. I find her very rude and very loud. I know that I would not want to sit inside and listen to that. she sounds like she doesnt want to be there.I have never been to a place that fhe manager talks like that.I felt sorry for anyone who has to work with her. They need to get rid of her.she is bad for business. The rest of the crew is great.
Every time I come here at approximately 430pm, they are always out of chicken, steak and tim bits. At this point Im convinced the worker doesnt want to do anything. Because its always the same girl.
This location is pretty bad. Never have the right cups, not the right lids, iced cappuccino machine is always down or they say they are cleaning it, food quality is poor IF they have what you try to order and they ALWAYS ask you if you want your change back???? What??? Yes, it’s mine! Wow!!! The one in Heath is perfect! This location is far from it!
First time I seen Tim Hortons in States I said thank you .... I died and went to heaven. I got my Canadian fix I was like a kid in the candy store certain Tim Hortons make the best coffee around and some of them make it strong me nope I dont like it strong thats why I cant go to the other coffee shops and grew up with Tim Hortons and I wont change..🇺🇸🇨🇦☕🍩
The coffee stinks, actually smells, and they cannot mix a latte to save their life! They always end up tasting like dirty water regardless of the flavor you order. Would rather get coffee from somewhere else. Service and quality of food are seriously diminished. Ordered an assorted box of Timbits, 40 pack, and got 2 different types of doughnuts half of them being stale.
Your bus driver 4U . Hi guys . Some places that I think that are great . One of them is Tim Horton and the other 1 is Dunkin donuts. But sensor we talking about Tim hortons lets stay with that the a coffee is great their sandwiches are OK if it was up to me I would just change the type of bacon that they use I think they can use a better bran of bacon you know maybe Canadian bacon or something but just a different type of bacon that they use but the sandwich is still decent . The donuts are really good, and the muffins are great . So if you looking for a place with good coffee, some muffins and some sandwiches, Then thats the place to go check him out
I love going to Tim Hortons everything is fresh and delicious I love getting my iced coffee everyday Id be lost with out then the workers are excellent and very polite and courteous
Donuts hard as a rock and stale and coffee is cold terrible
First shift is super friendly and fast. Second shift on the other hand is rude, never say thank you..if you don’t like your job or customers find another. I’m through there everyday. During this pandemic, be lucky you have a job!!! I’m totally over the ladies being rude. I always say “thank you” even if they don’t.
Its okay. I really want to pay one cent short and ask if they want the penny. I know its only a penny but of course I want it. I worked for it and earned it. Do they let their vendors keep the change? If that penny goes to charity thats a different story but theyve never stated that. Food is not great but coffee is okay.
Been here twice. Messed up the order both times. Once they completely missed 2 items, the second time they prepared 2 items incorrectly. Both times the food tasted stale as if it has been sitting for hours.
The staff is usually fairly professional, the establishment is fairly clean, the food is fairly good, and the food preparation is fairly timely. I definitely recommend this Tim Hortons over other Time Hortons I have been to.I have been to this establishment over the years and this is my personal opinion about this specific establishment.
Went in today and bought 3 unsweetened iced teas. Got to my car and took a drink and all 3 ended up being sweet. So I took them back in and explained that they had given me sweet tea on accident and the lady who served it told me she got it from the unsweetened tea machine. The manager came over and tried a cup and said that it tasted fine. Another worker poured some in a cup and let me try and asked if thats how mine tasted and I said yes, it tastes like sweet tea. The manager again told me thats just how it tastes. Funny because i get it here all the time and it never does.Another employee said I was the second person who brought it back and after trying it he agreed that it tasted sweet, perhaps its a sign that theres an issue? The manager finally concluded that well someone must have made a mistake. Never once was there an attempt to make fresh tea or solve the problem, just meh, sorry about your luck.
The cashier was great but the women the was with her helping make food was so rude and nasty.. the women at the front was handicapped and the other women was mean, hateful and nasty to her. The cashier was trying to get our order completed and having a hard time because she couldnt locate the bread that was used for one of our sandwiches, and the lady came around her and started yelling at her if you needed my help and cant do it Ill do it, you cant seem to do anything, and we are out of that bread do your going to have to tell them that we cant complete their sandwich the way its supposed to be and If they want to pick another kind of bread out. And with the same breath turns and says oh never mind I have one left. The poor girl at the front look so embarrassed and I felt so bad for her. She was doing the best she could and really was rocking and rolling. She made out lattes with no problem and they are great!
Was just in this store. Busy enough, but the employees were so unfriendly. About 7 or 8 of them in total. NOT a single one of them acknowledged me or any other customer in the store, nor did any of them wear s smile on their face. The one girl i asked for a specific item, acted as if it was a chore to find the answer for me, once she did find the answer she just walked away as if she was done with me. I had planned on getting a rather large order, but with customer service like that, NO THANK YOU!!
My family and I have been customers of this franchise since it was built. We have made our last visit. This evening my wife and I went through the drive thru. Order was medium hot green tea with milk. It is necessary to specify hot because we have received an iced green tea with milk before. The first cup came with two tea bags and a sippy cup lid which leaks. All my wife wanted was for the drive thru worker to remove one tea bag and replace the lid. The worker took the cup and left for a noticeably long length of time. When the worker returned she handed the second cup out the window with a less than cheery verbal delivery. The cup had one tea bag, yeah, but it had been either made with all milk and heated in microwave or made with steamed milk. We pull around and my wife went in. She was berated by the manager on duty saying that is what you ordered. Pretty sure tea should be day one training: hot tea = one (1) tea bag + medium cup of hot water.
Coffee was hot and fresh. Line moved very fast thanks for keeping it moving
Asked for unsweetened tea and specified that, yet still got a sweet tea. I’m a diabetic, are you trying to kill me?
My order came to $17.64 I gave the cashier a 10 and told him to put the rest on my card. When I got home I checked my account to find out he took my 10 and still charged $17.64 on my card. Causing me a $37 overdraft fee. When I called the general manager he told me he would give me the $10 back and a gift card and would look into the problem. When I came in 4 hours later to get it I was handed $10 and a pathetic $10 gift card and was told thats all he could do and he still hadnt looked into it. So not only was it a giant inconvenience it was also a rip off and a slap in the face
Love Tim Hortons. I get an Iced Coffee to take to work every day and the price is better than any other coffee shop around.Note to corporate: Bring back the Mint Flavoring Please 😀
They messed up my order three times, and the service was so slow that when ll of my order finally came, the food was cold along with my coffee, and the drinks all tasted super watered down,wont be back and Ill advise that noone goes to this location
For me, its all about the iced caps! I also enjoy the breakfast wraps--they serve them until 5:00 p.m.! i usually go inside where it is clean and comfortable. Washrooms are also clean.
Had a lot of timbits to choose from service was a bit slow but seemed pleasant. They were very busy the last part as we waited for final part of order food and coffee was very good.
Took 25 minutes to get through the drive-thru! Looked like there was only two people working at a snails pace.
Love their service! For sure way better than the Heath one and way friendlier! I come here pretty often and I love to joke with the staff, theyre so nice!
I am a daily customer so that should tell you something. They have the best coffee and I love the customer service they show on that daily basis. We have always had a good experience💜
Last 3 times i have visited service has been extremely slow and food comes out half cold. But love there coffee sooo.
This place sucks any time I come in they never ever have the stuff I want. Good place for the donut shop
Not open till 9 ..lucky if they are open till 5pm. Wish yall was open for 3rd shift folks. Orwell money loss
Not worth the wait😭
As far as chain style coffee shops goes,I would say that Tims is par for the course.I hardly ever go inside,mostly just a drive through customer.I am addicted to the dark roast...SOOOOOOOOOOOO good.For the most part,my interactions with drive through staff has been amicable.As with what you would expect with most coffee shops,the prices are a tad more than just your average cup o joe elsewhere.But,I do believe that you (usually) get what you pay for.If not then that is when I make a complaint. Sadly the doughnuts and sandwiches are not fresh.You can tell that they are all shipped in pre-made/frozen and then just warmed up and pieced together.That being said,they still are not bad,just cant hold a candle to the likes of Krispy Kreme or Dunkin Doughnuts.Overall,I would say if you want a pretty good coffee though,if you are a local,stop by and give them your business once in awhile.If you are new to the area or just passing through and have never tried a THs give it a shot.
Service was extremely slow. Window attendant extremely rude. Would not recommend this location to anyone. This business needs to remember who is most important ..... the customer.
Check your order before you leave!! When they are good its all good- yet at times Tim Hortons does not run so smooth...
For the past three times I’ve gone there my sandwich is messed up. This time it was broken in the places and the meat was just... in the bag. Waste of money and time. I literally can’t even eat it.
The people inside never stop yelling. It makes me wonder if I shoukd eat there. If the enployees dont like it, why would I?
The kindest person took our order, his name was Ron and he restored my faith in humanity by being so chipper at 10 in the morning
They dont always get it right the first time around but I know when Heidis there shell make it right and make everybody do their job correctly
The first items that you see are fluffy colorful doughnuts! There are also Bagels, Muffins, Panini breakfast sandwiches and good coffee!
This is where its at everything has always been hot fresh and wonderful would love to have Tims EVERYWHERE instead of Starbucks or Dunkin
Good coffee and donuts,But they should have a better assortment timbits( grandkids miss the jelly filled timby.
I didnt get half of my order and when try to call store they would not answer the phone.
Gets the fix in but definitely last resort for coffee
Took forever to get to order, but friendly service, food and drinks were good.
Rude order taker and staff . Not worth the hassel
Went in a few nights back, the manager was completely rude was on her phone the whole time, doesnt care what her employees do she just wanted to rush me along told her it was to eat in and she rolled her eyes, the morning shift is so much nicer
Horrible customer service! I highly recommend going to the Tim hortons in Heath it’s just a few minutes down the road.
First time eating at Tim Hortons. We dont have Tim Hortons in the state I live in. Excellent sandwiches.
Coffee was decent. Staff was rude. Typical Tim Hortons experience.
I go very early in the morning. I have always been greeted with a friendly smile and a good cup of coffee
Spilled my coffee and i went back and they gave me another for free! Great staff, very friendly.
Storefront DJ is the best she is so friendly and polite I go inside now instead of the drive-thru shes fast and efficient
Love this Tim Hortons. My coffee is always made perfect and the people here are so nice! :)
Good food and coffee.
Super busy on a Saturday morning, food less then impressive, first time to a Tim Hortons. Did not live up to the hype.
2 for $4 breakfast sammies are the best. And of course the doughnuts and muffins are always delicious!
The sausage egg and cheese wraps and coffee cake muffins were delicious !
My wife works here and I would recommend it to everyone
Although the lines are frequently wrong the get you through quickly and weve never had any quality issues.
Get donuts and breakfast sandwiches every Wednesday. They are usually very quick with my order
Friendly staff and great place to complete simple work using their free high speed wifi!
Drive thru teller didnt seem happy with her job. Very rude woman. Wont go back there
Super fast drive-thru and awesome morning staff.
The order taker in the drive thru was super rude.
Love it
My go to for breakfast every morning. Fast drive-thru and friendly service
Had my new favorite Tims sandwich today, Chicken Panini !
They dont even have Donuts most of the time
They’re always fast during the morning rush! They’re always very nice too!
Not the best coffee, sandwiches were really good though
Glad when covid is gone, drive up lane can be long. Otherwise nice job
I have found my favorite Caramel Ice Coffee
Great coffee, fast friendly service. Try an espresso there GREAT!
Ice caps and coffee are always great here
The people that works here are very disrespectful and rude
Good place to talk with friends! Good bakery and coffee! Great breakfast bagels!
Good doughnuts and coffee. Service was a tad slow.
Sausage muffin adv. As toasted but wasnt . Very disappointing& not tasty.
The hot chocolate is horrible, it is essentially colored water.
Great job with food- however restroom needs a little attention
Always good for a hot cup of coffee and a donut
Love the coffee!! Every day stop for myself and my daughter!
Staff is so kind and helpful. Love starting my mornings here
Staff can be rude and impatient with in-store customers. Always seem to be in a hurry at front counter.
It is an adequate sandwich and coffee for the morning if commute.
This location offers way better service than the Heath location
Just wanna let everyone know store hours are 5am-9pm now
Simple order and they cant get it right .
If u go. At night they never gave any selection if donuts
Best morning drive thru. Quick and accurate.
Got a French vanilla coffee, very tastie
Loved the new french toast breakfast sandwich
BEST TIM HORTONS IN OHIO. SERVICE IS OUTSTANDING.
Friendly service clean place it is a little over priced though.
Fast food drive thru. Breakfast in a hurry.
Service and food were great
Favorite place to go in the morning and best coffee!
It was good atmosphere coffee was okay
Very quick and great food very nice
Out of tea at 7 PM thats crazy need to work on that
Never been there so I cant tell you anything sorry
Good coffee and great soup!
Great service 99.9% of the time!
Love the caramel ice cappuccino
TIM HORTONS COFFEE DO YOU NEED TO KNOW MORE?
Great donuts friendly staff
Having coffee with Gary wimer as I do every Tuesday.
Bill is uber fat and a gay fairy
Good food , great prices!
Love their hot chocolate.
Coffee is amazing along with service
Love their ice Capps ❤️
Timbits! Iced cap! What more can I want?
Im so SICK of them charging my card double 😡
Limited donut selection.
Closed at 930pm on a Friday evening? What a joke!
Had some reallly good coffee
Theyre having a bad day 🤣
They never seem to open on time in the mornings
Prices to high and get wrong order
The food is really good.
Regular coffee was not good
Foods always fresh and good
Always quick and easy service.
Always fresh!
Not the most intelligent people working here
Forgot half my order....again
Easy simple get what you need.
Decent coffee & doughnuts.
Just an all around bad experience
Good & quick as always 👍
Fast & accurate service
Fast and friendly staff
Good food
Staff was very pleasant
Closed at 7:43
Very pleasant staff.
Great staff and service
Cant beat timbits!
Heath location. Rude mgr
Good quick fix!
Poor service and selection
Love the crullers
Love it
Good good
Great
Easy , clean , recommend
The oatmeal is wonderful
Timbits are good
Love Tim Hortons
Love it
Fast and amazing!
Nice clean
Great coffee
Always quick.
Good
Great service
Great prices
Good coffee
Good coffee
Chaotic
Gelreat environment.
Service sad
Love this place !
Good coffee
Great
Its Timmys
Good eating
Iced capp!
Good place
Enjoyed it
A good one
Love love love
Total reviews rating 3.7
196 Reviews for Tim Hortons 2023:
Review №1
2022-07-20Ive always loved Tim Hortons, I get my breakfast here in the mornings before school. Today I got a turkey club croissant sandwich, a breakfast sandwich, and two caramel capps. It was 11:15 am and the woman running the drive was just a little rude. We often couldnt understand her because she was quiet and so she would snap and say it again with an attitude. She originally said it was 16.20$ and then changed it to 21$ and didnt get a receipt. I questioned this and she snapped a comment about this isnt price is right. It wasnt busy so I dont understand why she hurried us. The food is delicious but the person wasnt very nice. She had tattoos but no name tag on. So I dont know who it was.
Review №2
2022-05-26Most of the people that work here have horrible attitudes. I feel like they just make the drinks however they want. A girl made my drink incorrectly (it was missing 2 ingredients) and she rolled her eyes and said it tasted better without it. They weren’t even busy when she did that, she literally made it incorrectly on purpose. If I order something I want what I ordered.
Review №3
2022-07-13Worst customer service ever !! They didn’t even know what number there meals were and didn’t have half of the ingredients . When I asked them to repeat what they miserably mumbled through the speaker they became rude ! When I got my drink it was watered down and in a smaller size than I ordered… unfortunately even though we live right down the street we will be taking our money else where.
Review №4
2022-06-13Literally one of the worst Tim Hortons out there. Everyone that works here hates their life and cant make a simple coffee right???
Review №5
2022-03-01My boss went to the drive thru...worst customer service...all three of them...when she doubled checked the order they were rude about it...I didnt receive my tomato on my belt...that they so rudely declared they had the order....the food and service was terrible
Review №6
2022-05-31Always fast and friendly service. Great crew and an awesome Mgr. Home away from home.
Review №7
2021-12-17Absolutely the worst customer service I’ve ever experienced! The woman was upset with me because I was looking at the menu too long but not even a minute had passed. It happened 12/17/21 at noon. The woman needs fired or wrote up.
Review №8
2022-03-08Food was awful and ordered 20 multi pack Tim its for my kids they gave me all 20 the same flavor (plain) sandwich was poorly made very disappointed!
Review №9
2022-03-20Rude, very rude drive threw, hair in food please do not go there is a much better option just next door where you wont be treated like you shouldnt be there.
Review №10
2022-06-11Revoltingly dirty, both in the dining area and the restrooms. And the food keeps getting worse