Outdoor seating
Yes
Tim Hortons in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Service options
Kerbside pickup
Yes
Takeaway
Yes
Delivery
No
Dine-in
No
Highlights
Great coffee
Yes
Great tea selection
Yes
Popular for
Breakfast
Yes
Lunch
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Coffee
Yes
Comfort food
Yes
Quick bite
Yes
Dining options
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Dessert
Yes
Seating
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Wi-Fi
Yes
Atmosphere
Casual
Yes
Crowd
Tourists
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 614-340-9868
Site: https://locations.timhortons.com...
Site: https://locations.timhortons.com...
Opening hours
- Monday:5AM–2PM
- Tuesday:5AM–2PM
- Wednesday:5AM–2PM
- Thursday:5AM–2PM
- Friday:5AM–2PM
- Saturday:Closed
- Sunday:Closed
Tim Hortons in other cities:
Comments (199)
Any other place, you can order a number 12, and get the number 12. Here, you have to sayi want the number twelve combo. Otherwise you only get part of your order and the manager will show you her true self
Nice to see a little piece of Canada here south of the border! They have a few sandwiches (hoagies) that you dont get back home. Other than that, you can expect the same tasty fare that you are accustomed to back home.For those of you that arent familiar with Tim Hortons… its kind of like Starbucks... except your wallet doesnt hurt as much, and you dont need to be able to speak Italian to order a coffee!!This location is downtown, so no parking, and no drive through.
I love donuts and coffee! One of my favorite things is that their coffee flavorings are flavoring only, completely unsweetened!!! You get to choose how sweet and which sweetener you want to use if any.
Absolute worst fast food experience Ive ever had. Waited an entire hour for our drinks and finally had to leave without them because the employee making them was so rude and moving so slowly that it must have been intentional. There were so many orders up on the screen that hadnt been made or bumped that they couldnt even find ours. We watched her get into an argument with a customer who had been waiting even longer than we had, and another customer had been sitting for half an hour for a lemonade, at least 10 people walked out without their orders before we decided to. I understand it was a busy day, but the lack of professionalism was absolutely unacceptable. An absolute waste of money and time.
This is absolutely the worst place to go get something today. The employees all seem to have very little to no experience with their jobs. And none of them have been educated at all about their menu items, and are completely ignorant on how to make any of the sandwiches & other food items. Then they get very rude & upset toward you when you let them know your order is made wrong. I feel they need to fire every employee there, and put people in there that work there because they enjoy their job and are grateful for being able to work for that establishment.
Nice ladies served me quickly and they were busy too! Cant beat the location and the 2 for $4 breakfast sandwiches. Try the salted caramel hot chocolate. OMG!!!
One worker and a massive line. Pay your employees more or close the store!
What more can you say about morning coffee and donuts? Its the best way to start the day. The drive thru is fast. This location has it together.
I went in for a sandwich but that location was trying a new thing🙄
I stopped at this location twice while in Columbus. The first time the service was fine. The second time I went was in the morning. They opened late. It was after 8 am. I ordered 3 breakfast meals and never received my hashbrown sticks. I also never received a receipt to see if I was charged for them. Also there wasnt any donuts made. This location only has 2 booths that were taken up by one person in each booth. I suggest that this location puts up signs booths are for 2 or more people during peak times. It makes it difficult when families have to sit separate. Also be aware there are no restrooms at this location.
Thee older lady named Linda is beyond rude. Second time shes messed up my simple coffee order and each time she acted like it was my fault. Usually this place is packed seeing how it is downtown they usually do their best but always seem short on help. I go almost everyday and have decent service, but I feel like the past month the service is declining.
Not many choices to choose from. At least not today 4-26-18The manager was being rude to an employee. Im guessing he was new but thats not how you treat people. I heard its gonna come out of your paycheck at least 5 times. There were 5 employees and some other customers looked pissed. Idk.
Staff is always amazing working quickly and very nice and friendly.It is a problem that there is no public restroom with the location. I prefer not to drink coffee and take a break on my travels at this location.
Very bad. Slow service. Explicit music, which is fine just not in a work place.
Tim card reader hasnt worked for months so impossible to get loyalty points at this store.
Good. Yeah.
I just dont care for their coffee, it is very weak. Other than that great sevice and very clean.
Why does it take a Baker to get this place open on time... I just want coffee.. never opens on time always 15 to 30 minutes...late to open...
Waited for 30min with only 3 other customers for a bagel... watery coffee that was even more watery by being in a cup of ice and no refund. Not worth almost gettjng a ticket on my parking meter. Sucks the most. Dont waste your time.
Love my morning cup of hot chocolate and a dozen fresh donuts.
It sits @ broad and high the very center of town! It can be very busy during early morning rush! Coffee donuts and even hot food items. The downside is they are not open late and they are open standard 6-5 m-f hours. 8-3 on weekends! Conveniently located close to buses Cosi and convention center!
The number of people I saw get out of line because it was taking so long would have more than paid for the time of another employee to provide a better customer experience and quicker service.
Very friendly
When the sign on the door says that the store opens at 8 it should open at 8 but consistently it doesnt. On top of that while the staff are extremely friendly and kind this is possibly the slowest Tim Hortons in town.
The service and food here are pathetic. I suspect my melaninated skin was at the root of my experience. The bun on my sandwich was badly burned on one end. When I brought this up to the manager, I was met with indifference. Ill show them indifference. It will be a cold day in hell before I visit another Tim Hortons.
I AM A BIG TIME COFFEE DRINKER AND TIM HORTONS COFFEE IS THE BEST AROUND.
Love my morning cup of hot chocolate and a dozen fresh donuts.
One person working the counter two in back 10 people in line waiting. The wait was about 15 minutes and the employee was rude to every customer. Not all her fault management is really to blame for not enough help!
I do not know how this place is a chain. The employees here seem diatracted and ill-trained. The food was edible.
My son absolutely loves the workers there so nice and kinds
The grilled Italiano Bagel was okay, but they were out of the sun-dried tomato bagel that goes with it so I think thats why it wasnt as good as I was expecting and the Sugar Cookie latte left something to be desired. For an item with sugar in its name, it was anything but sweet.
Rude staff. My visit there was inconvenient. They didnt have hash browns or fruit for yogurts. They were then irritated to have to go to their stock area to get more product. This is a prime location. With setvser like that theyre really missing the mark.
Opens late even know it says theyre open manager rude and thinks she is right no matter what. Frequent breaks to smoke cigs even when a line is forming ... bad service only reason for a 2 star is the coffee
This is the smallest Tim Hortons Ive ever been in. No bathroom. It gets very crowded in the mornings and sometimes for lunch. For what it is, its good when its not crowded.
During busy morning rush service definitely not good. Location layout not conducive to handling the traffic and service was slow and disorganized. Haven’t been in. Tim Horton’s for a long time and this was not what I expected.
Very friendly and helpful. Got the best iced cappuccino that I have had in USA so far.
Never been to a Tim Hortons and never will again. The man at the cash register was a manager and acted like I was such an inconvenience to his day because I didnt know the exact operations of a Tim Hortons and having the audacity to ask for what the menu said it had.
Best sandwiches and best coffee! The staff is so amazing that it is always nice to be here.
Never opens on time. Im done with this location. How do you have a fresh out of the oven muffin with a frozen middle? The food just keeps getting worse.
Food was always good device good but a little slow
Absolutely abyssmal service! Every time I come in! The staff are rude, make PERSONAL CALLS WHILE AT THE REGISTER, and even appear intentionally slow. They dont even give you the free water cup WHICH IS REQUIRED BY US LAW. Tim Hortons should be ashamed this shamble exists. A pathetic excuse for an eatery. The food is just as disgusting.
I saw a fight break out in here between the cashier and a customer. it was so funny, maybe i will post it on YouTube and link it in the reviews for everyone to see. this is the perfect place to go if you need some meth, or are high on meth, or need to stop and roll a blunt on the table before smoking it on the corner of 2 of the busiest streets in Columbus Ohio.
The donuts looked so old. Like they were from the day before. The workers complained the whole time and they didnt even smile or act like they wanted to be there.
Its a very nice store and their products are amazing
I love the sausage, egg and biscuit sandwich with hash brown potatoes!!!
Friendly staff, great customer service, good tasting food
Very good food products, a little slow,but great service
I love there donuts and there food is good in the morning
This is a very busy place but they did a good job getting me out of there
Staff was so friendly and helpful was sad when could not go back before left town
20 minute wait for hash brown and sausage/cheese on TOAST. Extra 10 mins for French vanilla capp, after being asked what size 3 times. No matter how many times the staff changes, the service stays horrible. If I could give negative 5 stars I would.
I came to Tim Hortons on my trip to Columbus because every city I’ve been to has impressed me with the coffee and service. I was so excited to have some coffee. I went into this one and the staff was incredibly rude! I was so disappointed. They acted like we were wasting their time just by being there. I received my coffee and it was just like hot water with some pumpkin in it. I’m so sad. :( They definitely need a manager onsite. The Timbits were good though, so 2 stars yay.
Love it here they make my coffee right all the time and have loads of chocolate items that I love
Went to get 3 dozen donuts for our staff. Got there just after they had restocked the display and the lady working said oh hes not going to be happy. When she told the gentleman working that he needed to provide us with 3 dozen donuts, he was visibly ticked; walked to the back kitchen; and came out with three boxes of donuts. We didnt think anything of it until we got back to the office and opened them - they looked like day old donuts. Hoping we were wrong, we took a bite, and sure enough, the CRACKING sound (like the crunch of a a tortilla chip) of the HARD frosting on one of the donuts was proof enough that the employee had definitely given us the day old donuts that had been removed from the display and stocked with fresh donuts. GROSS. Will NOT be going back. Rude staff and disgusting food standards.
Good service but there hogies cost to much.
Sandwhiches are WORTHLESS. I havent even ordered one in 2 years because they are all so freaking nasty. I love the jelly filled donuts though! They are my favorite!
Tried to call ahead to place a large order. Their phone was disconnected. I showed up completely expecting to either wait or not get all 5 dozen I wanted. They had six donuts in the store. Other guests were told they didnt have supplies to make any hot drinks besides cider and plain coffee. They were out of syrups for lemonade. I ordered four boxes of 40 Timbits. It took nineteen minutes to pack them up. They were out of 40 boxes, so I received one 40 box and four 20 boxes. The size of the box doesnt bother me, but when I pointed out that they shorted me 1/4 of my order the shift manager said, You can fit 60 in a 40 box. Even if that was true, this still would leave me 20 short. The team member who packed my order told the manager she counted the number on the box. The shift manager said to pack me 20 more Timbits with a tone of disgust because I clearly was wrong. After 35 minutes in the store, I walked out with 20 less Timbits than I should have had.
I love this location. It needs a public b athroom for non downtown employees though.
I dont like the way the workers act or curse
Usually busy in the morning, but fast service. Great coffee.
Absolutely dismal service. My family went in and from the start got attitude from the two front staff. They messed up 3 of our orders. They were out of bagels, sausage, milk and eggs. Seriously bad experience.
First time at ths location love love love the service the view the atmosphere is overall inviting and extraordinary. Exemplary employees. The knew their customers very well to knw if they would like yhe ysual or something else. Thank you.
Besides opening late every morning good food and great service to customers
Girl behind the counter was very rude and took forever taking our order, and then they promptly messed it up. My friend asked for cheddar on her sandwich instead of american and they even repeated it back and then made it with american anyway, and my pumpkin spice muffin was a doughnut so we had to go back in. Also, after waiting more than 10 minutes for our food and drinks they tell us that theyre out of milk, at 10:30 on a Sunday morning. Any of this may have been forgivable if they were busy, but they werent.
Always a great cup from this place. ALWAYS
Great coffee ,good for a quick bite to eat.Quick & friendly service.
Love their breakfast sandwiches and French Vanilla Coffee.
Friendly service and I was able to pickup my order quickly.
For a “so called” bakery... you think they would have a good bakery product. Bagel was awful.
Very popular place and very strategically placed. Downtown and center of the city
After placing my order, a couple walked in behind me and the manager ma.se their food for their order that had not even been placed yet. After making their food on the last bread she told me she had no bread for mine. After a few minutes of waiting a gentleman made my sandwich, which turned out to be wrong. Then when I asked for my money back it was a whole issue because I did t have the receipt that I wasnt given in the first place. STAY AWAY!!
Wow, just wow. Dont go to 2 E. Broad Street in Columbus... I wish I would have read the reviews first.
Heeey, Timmy H!!! Gotta love it.
My favorite tim hortons, the workers are very nice
Horrible costumer service, horrible waiting time. The morning lady is rude and slow and you have to wait at least 20-40 min for coffe and sandwich. Go to starbucks and point. You need new manager new staff no one know how to run the job here noone
Friendly staff and good food
I stop here almost every morning. friendly staff, fresh coffee and donuts and the wait is usually not as long as other places.
Great ice caps and friendly service just always packed
Poor service and they never get your food order correct
Decent quality food, but the drinks are only ok, that and the prices are a bit high for my taste.
Maria has a great staff there. Everyone is always polite and courtesy. ..
This is the worst Tim Hortons ever and it is very disappointing that it happens to be in the heart of downtown Columbus. This Tim Hortons should be well kept and professional. Besides the unfriendly staff, the place is a hang out for people who ride the cota bus so it was uncomfortable and I would not recommend going there. It is unfortunate that as a paying customer the place was packed with people sitting waiting for the bus that an employee had to embarassingly ask a bum to get up after I sat down in area that no one was sitting in but they were cleaning ..(no one was cleaning btw) .
They were very friendly and helpful
UBusy but good service
Worst coffee I ever had at Tim Hortons, 6532 E BROAD ST. It was like hot water which tries to be tastes like coffee..
Staff is great some of the clientele is seedy.
Always always always slow. definitely need more help at the busiest point downtown.
Was in there January 2019, Coffee machine was broken, only had supplies for 2 types of sandwiches in stock, took about 20min to make the chicken hoagie. Customer in front of me was there even longer. Staff lost her sandwich... forgot about it in the microwave. Store need new equipment, and more staff.
I love the french vanilla coffee it is so good
Today, I went into the store for a treat (for myself) to celebrate another semester ending. Anyway, it was about 10am. Most of the staff were polite, even one said goodmorning. The woman who first took my order was very sweet, making sure she heard everything I had asked for (I have a soft voice). I asked for a medium coffee, 4 EXTRA large sugars, 2 EXTRA large creams, and a creamy caramel shot--along with some timbits. Of course, the sole reason being for the coffee was to compare the freshness of their coffee to the one I currently work at. Anyway, after I recieved my items, I went to one of the tables by a window. it was the cleanest one. Now, I admit that the coffee was FRESH compared to the location I work for (I burned my tongue at first sip). However, I DO know how I like my coffee, and I could tell that the sugar level was off by at least 3 and a half sugars (maybe slightly over 3). I went back to stand in line and waited a good 7 minutes, as everyone else was being served (there were only two people in front of me, but that does not account for the other 5 that were behind me being served before help finally got to me), just to ask for more sugar. After that, it was fine. The timbits were pretty good alone, much better at this location. Overall, it was a pretty good service, just have someone come out and wash tables every now and again and I will make sure next time to watch how much sugar is put into my coffee. I like mine sweet :)
The workers there are rude and i stud in line for 15 minutes while one of the ladys was in the back eating and the other lady was doing someone elses order the line was at the door another costumer was just as upset as i was asking Whats going on the lady up front doing the order (as slow as possible) had an attitude it took me and the other upset costumer to start complaining loudly for the other lady to come out and start taking orders i love tim hortons coffee i usually come in and get an ice cap or an iced coffee but because of the grouchy employees i have not been going as often and Im not the only one there are others who have said the same thing... Also an associate of mine was telling me they had an incident at the same tim hortons on broad and high where the employee took the straw out of the costumers hand and used her bare hands no gloves stirs the costumers drink with the straw and gives it back to the costumers.... They need new staff bad....
Consistently slow and rude service. Homeless people taking up space with their bags of clothing spread around an already small location.
Fast! great coffee, delicious bake goods, and breakfast sandwich!
Usually goes pretty smooth here, but gets really busy at peak hours. The place is tiny so youre literally shoulder to shoulder with anyone waiting in line.
High and Broad St. location ice capp machine never works. Please drive to another location this one is the worst in the city.
Be prepared to spend 30 minutes in line. SLOW.
Workers very nice to much traffic
The drinks is good, and has great customer service. The only issue I have was the outside appearance, I dont think they are responsible for.
Maaaaan couldnt use a pre paid credit card gtfoh they had 4 donuts in the entire shop NEVER AGAIN
Great sandwiches and coffee drinks
Best coffee great service !nice people!
Everyone is so happy go lucky when I go in
Convenient location. Very busy during morning rush
Great food and service
Very slow service on weekend mornings. Staff is mostly friendly. However this location is very under staffed.
For the most part there quick & helpful
Terrible service. Donut tasted stale.
Staff very unprofessional, the lady denise was verry rude ..
The customer service at this location Broad and high is terrible employees are very rude
Store is downright awful! No service in morning. Today no donuts on the racks or bagels. Staff very unprofessional for a manor US City.
Best white chocolate hot chocolate ever
Worst Tim Horton’s I’ve ever been too. Door was still locked after 9:15am and they couldn’t serve food because they were still cleaning apparently.
They are skimpy on the cream cheese for the bagels. Other than that they are ok.
He is at Tim Hortons that Broughton high coffee was very cold
I can sum it up in one word.... DISGUSTING
Great service and fast service friendly
People are nice but when its crowded and you have 3-4 workers in the back doing who knows what, with 1 worker upfront trying to help everyone, it gets a little annoying
There were 2 of us making special orders. Everyone was very patient with us.
Everytime time I come my order is wrong ...not like I come often but damn .... Everytime...ND the thing is I order the same thing every time -_-
People that work here r nice
The croissants are delish
Good location to get morning Joe
The people are nice and the food is good
Cold bagel, so much butter on it I think they use a paint roller
Clean but slow service.. likely understaffed.
I love the coffee mocha here.
Love the muffins my fav
Ordered a breakfast sandwich. Was not asked which type of bread. Ended up with biscuit which I am not fond of. Cheese flavor seemed to cover up some of the other sandwich elements.
Cheap food & drinks. It was not the most inviting environment on our visit, but we got the produce we came went in for.
Absolutely the worst service I have ever seen. How hard is this, people?
Usually pretty busy with all the business workers around. Cool location though!
It was busy and it was clear they were understaffed and I can sympathize, but there wasnt a lot of urgency even then. It didnt seem like they had a great system down to help with customer interactions and wait times.
There never seems to be a sense of urgency whole serving ppl on their way to work.
This place is a dump. Unclean and poorly run.
Great selection of fish.
Good place nice staff
Nice people but.can be rude and.must.day open almost.30 mins late I gave two stars for the people the food and.coffees are always in my case made wrong or bunt food or just always something wrong
Customer service were crazy rude when I went to get my food fixed
The food is good at Tim Hortons however this Tim Hortons is always out of chicken or bread or some sort of Pop. The associates are exasperated trying to keep up with the traffic they are not rude theyre just frustrated, poor management!
Cool staff,easy to talk to.
Avoid at all costs. The company is good but this location is full of trashy people and worst service.
I dont know if the women is manager but she abused the new employee Tim hortons management need to do something
Great place with fast service
They dont have Blueberry Bagels OR strawberry cream cheese. :(
Havent opened on time once in their life, and they have no bathroom. If it wasnt for the location, it probably wouldve permanently closed before it ever opened anyway.
Super disorganized and a super long wait – they basically threw a donut at my friend.
Nice place to get coffee!!
Rude. Wont sell me even a gift card as they lock their door in my face at closing.
Poor customer service and when it is crowded watch out they might give you the wrong order.
Awesome ppl
Not very clean for being a downtown Columbus area. The staff didnt say a word to me except how much I owe for what I wanted...
High price poor selection of doughnuts@drinks no public bathrooms¬ always clean
Not interested with high prices and limited quality
It is an awesome place
Dirty restaurant , rude employees .No restroom for customers even though its a sit down place.
Love there coffee
Good food, but employees didnt seem very well trained and little slow at a busy time and very busy location
Went here once and my order was messed up. Went again and waited 15 minutes and wasnt even acknowledged by the staff. Its not like there was a crowd either! Just a few people waiting in line.
Food is always amazing
Love their Mocha
Will not be going here again waited 15mins for a steak egg and cheese biscuit just to get it and there was no egg not the first time my order been messed up here and all the manager could say was their system is messed up
Great ice coffee
I had an issue the other day with my breakfast wrap not having enough filling in it and they corrected it immediately and gave it to me for free.
Nice Tim Hortons
Good coffee
Best staff
Too expensive and rude staff
Love the coffee
Lot of bums around
Love the coffee
Good coffee
Great service
Really bad service
Good coffee
Good coffee
There breakfast sandwiches rock!
Great service
Good breakfast
Excellent hospitality
Doughhhhnuts
Terribke
Great food
The wait is always to long
Slow and expensive
Nw
Not my favorite location... C+
On Point
Service is always slow
Ice caps
Total reviews rating 3.4
199 Reviews for Tim Hortons 2023:
Review №1
2021-10-17Dont trust website. I town for Marathon walked there for a quick breakfeast. They are closed on Saturday and Sunday.
Review №2
2021-12-10Great coffee and always friendly service
Review №3
2022-06-06Good coffee
Review №4
2020-12-05After going to this Tim Hortons and others in the area, I’ve almost stopes going there altogether because of poor customer service and bad management. And even thought this location has been better than most it was still in need of a little help.The last few weeks I’ve noticed tremendous improvements with the store. The staff seems happier and more proficient. My food has been correct and the first time, the wait time has dramatically change for the better.The new manager Kyle has done a fantastic job changing the atmosphere at the store in his short time as manager.Good job Kyle and Tim Hortons staff, I’m glad we have a good Tim Hortons in the Reynoldsburg area again.
Review №5
2017-11-10This place is great!! We ordered our food. The staff was very patient with me because I didnt know what I wanted. It was my first time eating inside. But she was friendly and helpful. She fixed our meals and made our drinks. She was a great person to be working for them. And she offered us desserts. We picked some out and she bagged them so they would survive the bus ride home. She was Great!!!
Review №6
2021-11-22They are supposed to open at 5am and its 548am and they arent open now Ive got to get off the bus somewhere else to get my morning coffee and its just a big hassle my husband is in a wheelchair chair he is a quadriplegic and its not easy having to load and unload him off the bus I expect that if the sign says they open at 5am they should be open
Review №7
2019-05-22Worst place for real customer service.Wish I didnt get my beverages here.Had to wait while employees were outside smoking cigarettes.I would like to get my coffee from there after a good change of the entire staff.Broad and High street store needs the health department to do a thorough inspection.
Review №8
2019-03-26I love donuts and coffee! One of my favorite things is that their coffee flavorings are flavoring only, completely unsweetened!!! You get to choose how sweet and which sweetener you want to use if any.
Review №9
2018-02-25Ordered everything bagel. It was good and tasty. Place was clean but service was very slow. The politeness of the staff made the wait worthwhile.
Review №10
2021-06-04They only have a select amount of donuts. No sandwiches, etc. Theyre not doing the whole menu yet