Wheelchair-accessible car park
Yes
Tiltons Automotive Service in Columbus
Categories
Location on the map
Columbus, Franklin County, Ohio, US
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Offerings
Oil change
Yes
Amenities
Mechanic
Yes
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Planning
Appointments recommended
Yes
Phone: +1 614-547-0685
Site: http://www.takeittotiltons.com/
Site: http://www.takeittotiltons.com/
Opening hours
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:Closed
- Sunday:Closed
Comments (199)
Tiltons in Worthington is the best auto repair in greater Columbus area, no question about it. Ive used Oxford auto and Lukes, both pale in comparison. In an era or great customer service being extraordinarily rare, you can still find it here. Matt Sides is the best service writer in the city, respectful, sympathetic, knowledgeable, great at communicating. I was a lifelong customer at Matts dads shop Metro Transmissions and I followed him to Tiltons, and he is worth the long drive. Tiltons better hold on to him.
I have a 2015 Ford Escape that is just breaking down. I went into Tilton’s and met with a guy named Matt Sides. Honestly I thought the shop was a scam because of how amazing Matt was with his customer service and what the different parts and things were that I would need to get to get back on the road. Matt truly made me a returning customer.
It is a pleasure to use Tilton’s for our car needs. They are friendly, responsive and fair in their pricing. I had a car repair need recently that was going to prevent me from making a work meeting and they told me to bring the car in that morning and they would have me back on the road in 30 minutes…that is service!
These folks are great -- they really care about their customers! I have had a particularly difficult transmission problem, and they have stuck with the problem until it was resolved. They also helped me with the warranty and dealing with the auto maker, etc. Plus, they are very friendly and easy to work with. I highly recommend them!!
Our Crossfire has been fixed by the Tilton team. The electrical problem that has plagued the car was resolved at a very fair price. I was advised by an alternator repair shop owner that Tiltons has an electrical specialist that could find and repair the fault in our car’s circuitry. I highly recommend Tiltons for auto service.
I had a tire blow out after hitting a pothole on the freeway. The tire went flat and wouldnt take air. I called Matt Sides and he called a tow truck for me right away, towed my car in and gave me a ride to the shop. He was able to get me a tire quickly, took care of changing it and got me going fast. Thank you Matt and Tiltons for taking care of my problem!!
The Tiltons team has helped us out quite a few times. Always honest, trustworthy and straight up, quick to respond and they know their stuff. They’re our sole car repair folks!!
As usual Tiltons did a great job with my tire repair and they were very quick and professional. I will definitely continue to use them for both or cars.
Problem was correctly diagnosed as an upstream O2 sensor based on the readout of an engine code. However, $457 for this very simple diagnosis and repair seems very high. Price included two full hours of labor and a mysterious $31 fee. I will be looking for a new mechanic.
Sometimes in life when we meet people we know immediately that theyre good people. Everyone at Tiltons are those kind of people...top notch at everything they do, TOTALLY IMPRESSED.... only mechanic Ill need for my vehicles... ThanksTiltons... Tracey Wilson
They recommended my tires be replaced since they were 10yrs old (which I wasnt aware of). Also did some other repairs and it rides like a new care now!
I always trust Tiltons with all the maintenance on my SUV. They provide great value and service. No up-selling or pressure.
We have two Honda CRVs, eight and nine years old with almost 100,000 miles each. Tilton’s keeps them purring. I highly recommend them.
Tilton Automotive always gives superb service at fair prices. We trust them.
At first I was not satisfied, however the work was for my senior father and you guys have greatly changed my mind on the final outcome. My thanks to the owner for reaching out me and clearing my mind on this repair. Much kudos.
Tiltons is awesome! As an OSU student not from Columbus, I was unsure if I would find a quality place that treated me well and didnt rip me off. Everyone at Tiltons was extremely friendly, understanding and super kind! They are amazing and I recommend them to everyone- super clean waiting room with complimentary WIFI/coffee/water as well. (review Spring 2017)Updated, August 2020:I found a sheet metal screw in my tire today at work which caused a flat tire (ironically I had just got all new tires 2 weeks ago—frustrating!) I called Tilton’s and they sent a service truck to check it out. They refilled the tire with air and I drove it to their Worthington shop a mile down the road. They immediately took my car back, removed the screw and patched the tire while I was able to sit in their nice waiting room and work remotely. From my initial phone call to me leaving their location, it was 40 minutes. Not to mention they patched my tire free of charge!!They have the friendliest staff, a clean facility and nice waiting room, and do quick, reliable work. This is my second great experience at Tilton’s and I highly recommend them! Don’t hesitate to call and have work done on your vehicle here!!
Oil change and tire rotation appointment went well. Great service!!!! Thank you!
This is the only place I will take my car for whatever it needs. I have been doing business with them for a number of years. They r the best.
Great service and performed a safety inspection which really put my mind at ease. Technician Ron is one of the best.
Since from the day the day my car was returned to myself from being stolen Tiltons has done everything to my from the battery to the tires and done a fantastic job .I wouldnt go anywhere else,I appreciate everyone at TiltonsThank you guys
We have used Tiltons since we moved to Worthington two years ago on the recommendation of locals. After our most recent experience, we will be loyal for life. I took my Honda Odyssey into Tiltons for what I thought was a minor fluid leak, but turned out to be a major engine problem.I cannot imagine an auto service provider being more honest, forthright, or helpful in such a situation. After the technician diagnosed the problem, Andy and the Tiltons staff spent hours of their day facilitating a transfer to the dealership so that we could take advantage of our extended warranty. A dishonest auto service could have easily preyed on my relative ignorance and made a bunch of money out of the deal. Tiltons, on the other hand, went above and beyond to ensure we maximized our warranty benefits, and even towed the car to the dealership for us (for a fee, but it was far less hassle than getting a third party involved).This major car problem came at a particularly stressful time, and it could have brought my familys life to a grinding halt. The integrity, character, and kindness that Andy, BC, and the whole Tiltons crew demonstrated was so far above and beyond their obligation that you cant even see the bare minimum from here. They saved us thousands of dollars (at their own expense, because it was the right thing to do), and they brought a degree of peace and ease into a process that was objectively quite stressful. We will be Tiltons customers for as long as we live here, and you should be too.
Okay so Ive been going to Tiltons for many years but as of the last couple of years they been slipping. They used to be very reasonably priced/affordable but now their charging more then dealer prices. Brought in my car and they had listed like 4-5 different things that were overdue for example radiator flush, transmission flush, sparkplug replacement and there was a couple of other items which I dont remember. But anyway I went to the dealership and they suggested the same services and they quoted me a price of $200-300 less for all the same work.Another point also they seem to use cheap parts as replacement parts. I got a brake job done their a couple of years ago and it never seemed right their was some creaking noises here and there even a year later. I had them check it out but they said everything looked fine. Also now when I brake firmly I get lots of frontend vibration due to the brakes rotor being warped already which Im sure is due to the cheap rotors they use. This shouldnt be happening so soon. I also have friend who had to get the same parts replaced a couple of times due to the part giving out too fast. Id rather go to the dealer where they will use genuine parts and not some cheap parts. Of coarse the dealer aint perfect either they want to charge you $25 as a service fee just to replace a air filter. But Ill do that myself anyway.Tiltons do good work but their prices and their cheap parts is what will prevent me from going there.
I called to try and get my car looked at and the man who answer lied and said there was a charge for $100-130 just to look at my car and it would take an hour but there website literally says they have free inspections!! This company is a rip off!
My first experience with Tiltons was on New Year’s Eve and one of my road supervisors had a tire that started leaking air he arrived at the shop five minutes before closing time and they still took the car in and patched the tire. With that level of professionalism they earned my business going forward.We have had a few more repairs sense in the quality and professionalism has never been less than stellar.Ray DavidsonSt. Moritz Security Branch Manager
I dropped my car off to be serviced for a water leak on the passenger side. I made it clear that I only wanted that side fixed and that it was possible the seal needing replaced. After having my car all day they told me the seal around my entire car was fine they saw nothing wrong. They send me a quote to replace the weather strips around the ENTIRE truck. Also, he mentioned that this may not fix my issue. So tell me why would I trial and error and I sent my car there for you to know???I then asked how much it was to fix the seal for the passenger door only like I originally asked and he said he will get back to me the next day,Friday. I asked them some days later for a quote and they said they will not work on my car unless it’s to replace the seals around my entire car and not just the door.Sounds money hungry. Why am I paying someone to fix something that is not the problem.Waste of my time.The dealer ended up being cheaper.
First, very friendly over the phone like they truly wanted to help with my punctured tire. Took me immediately as a walk (drive) in, were very quick to take care of my truck, and didnt charge for repairing my tire. When I insisted on paying, they directed me to a donation box for the Worthington Resource Pantry across the street. Amazing hospitality, service, and generosity!
Andy and his crew work at a much higher professional standard than any automotive repair shop I’ve done business with in my life. Though you may be able to find a place that does the work cheaper, Tilton’s has always done repairs on time and at the price they quoted; plus, they always completely fixed the issue correctly the first time. When you drive home, you can feel confident the repair was done properly and you no longer need to worry about the issue.Their customer service is well beyond the industry standard as well. They excel communication including scheduling and once they have looked at the car, they always clearly explain the issue, the cause of the issue, and the repair needed (and if applicable, they give you choices on their recommended repairs). Also, once, they did a quick repair on a Friday so our family could leave on a family trip the following day and another time they even delivered the car to our home (we live nearby the shop) when they completed the work! You can trust Tiltons to repair your car competently and thoroughly the first time.
The Absolute BEST Customer service their is!Being in the Automotive business for MANY years, you expect a lot from the leaders in the industry. Tiltons goes WELL above and beyond even that. See Chris and the guys, GIVE THEM YOUR BUSINESS... Trust me on this one, you will not regret it!Best Regards,-MJ
Everyone was very helpful. My car was repaired when they said it would be. Even though I made a mistake with my payment, Andy exceeded my expectations and took care of the problem. I will definitely use them again should the need arises.
Great service. Car broke down on New Year’s Eve and they fixed it the very next business day. Great customer support and the Vice President even followed up a week later to see if everything was still working great.
Serpentine belt broke and tensioner also needed replaced. One call to Tilton’s and we were taken in the next morning. We received a detailed estimate for needed repairs. Job was completed that day and we were back on the road by 4:00pm. Great service with care and professionalism. We would highly recommend Tilton’s for any auto need you encounter!
Everything was great. You guys were awesome! Definitely coming back in the future. Fair and honest and reasonably priced, while also great quality. They have a top notch system in place for wheel alignment and the process of choosing new tires was easy and simple and honest based on my needs.
I had an excellent experience with Tiltons. This is the second time Ive been to Tiltons, but the first time using this location. The owner and staff were all very professional. and friendly. I was having starting issues and want to ensure it wasnt anything more than a bad battery so I asked for an all around check as well. They took my car in immediately and not only replaced the battery for a great price, but also did an all around check to make sure it was ready and in good condition for an upcoming long road trip. I will absolutely return the next time I need service.
Mr Tilton was extremely professional and addressed our concerns immediately. The service was performed well and in a timely manner. Then, they followed up with us the next day to be sure the brakes worked well and we were satisfied. We will definitely be using this company in the future for our automotive needs and would highly recommend to others.
Matt Sides is very professional and great to work with!
Tilton’s has done an amazing job every time they work on my car. I recently took it in after another shop completely messed up my brakes. They were honest with me, they fixed everything and quickly especially considering it was over the Christmas holiday. These guys are all very nice and great to work with. Highly recommend them.
Tiltons service was excellent! I will never go anywhere else to have my car serviced. They scheduled me the next day when I called and were right on time when I arrived for my appt. They checked my cars battery, diagnosed the problem, and gave me the results plus cost in good time. They had to order a special battery for my Acura, but still had my car finished little over an hour. Their business wss clean and neat and I felt very comfortable in their waiting room. I loved the personal attention Andy and Chris gave me. Chris even texted me the next day to make sure my battery was working great in the extreme cold temperatures. What a wonderful experience! Thank you Tiltons!Ann Elder, Worthington
I cant even get a call back from the owner anymore. Took my truck there and they were so busy nobody even bothered to discuss my ridiculously high estimate and rushed me right out the door. Left my truck running door open in the parking lot raining. The lot was so full I have no idea how it happened but it definitely happened there- I noticed a good sized scratch and gouge in my brand new wheels. Im so disgusted with it all. Maybe this review will get me a call back as I have left two messages now.
I had a great experience recently getting some major engine work done with Tilton’s. After getting screwed by the warranty from when I purchased the car I was desperately trying to call around to get a fair price for the work that needed done. Very few places were even willing to do engine work and those who did just wanted to put an entire new engine in. After explaining my issues to Andy he offered to take a look at the vehicle and see if Tilton’s could help. He was knowledgeable and took the time to listen to my questions and help me decide on what repairs to focus on given my budget and issues. The work was done well and my car is running better than before. I have found my “go to” shop for any of my car issues.
I have a custom 1970 Chevy C-10, that I needed a set of headers and exhaust put on. I brought the vehicle to Tiltons Automotive Service, I was very cordially greeted, and felt comfortable with them and my “prize” truck. Every step of the way, I was kept informed. The professionals at Tiltons were friendly, informative and I felt like they took actual pride and ownership in my vehicle repairs. They were amazing and I will ONLY ever take my truck to them for future repairs and upgrades. I could not say enough positive things about how they took care of my truck. 10/10 will be back!
I had a bus brought to you guys at the end of July. I had called from NJ asking to make the appt, stating I would pay whatever needed to be paid to ensure the bus was safe enough for me to drive it 10+ hours home, as well as a smart purchase in general.My flight ended up getting delayed and I reluctantly had to ask the sellers to bring the bus to you guys, without me present.Once home, I brought it to a friend who is a mechanic and I am now paying to have all of the things fixed.During my, what should have been a 9-10 hr drive that turned into 13 hours, I learned that I was correct in being apprehensive about trusting a company to do something correctly while Im not present to watch.I had a broken seat belt. Fried dashboard with no temperature gauge, which on a diesel during a 520 mile trip is kind of important. A steering damper that needed replacing, oh and shot alignment so the bus needed to be driven at a wonderful 45-55mph the entire way, while also fighting the constant swerving it wanted to do.So I just wanted to reach out and thank you guys for essentially stealing my money, its greatly appreciated.
Called them when I had issues starting my car and they were able to take me in right away. Everyone there was very friendly and explained to me exactly what was happening with my car and what needed to be done to repair it. They ran some tests and were able to just replace the battery and my car has been running great since!
Tiltons performed some major suspension work on my Saab convertible. Basically returning it to near factory new condition. Following their initial diagnostic work all of the updates were completed in a timely fashion . In addition Tiltons kept me apprised of the repairs as the project proceeded with both phone calls and text messages. In fact they also did two follow-up inquiries to check up on their repairs. Way to go!! All in all I felt as if I was their most valued customer. Bottom line? Superb service all the way around. Five stars. Excellent service. Great job. Highly recommended. I am running out of superlatives to describe Tiltons. Thanks Tiltons for a great job.
Tilton’s is great! I’ve taken my car there several times and they are always very friendly and helpful. This last time, the technicians found the problem, fixed it, and I havent had any issues with it since! They also went the extra step to replace my turn signal for me. Definitely happy with everything from start to finish!
Good experience. Have used in past for own vehicles as well as some company vehicles. We’re able to get me in on short notice and take care of the issues. Enjoy the website with the quotes and my ability to approve or deny the repairs. Good communication from them as well.
I took my car here for a second opinion after a dealership told me the car had a blown motor and would be $11,500 to replace. The guys at Tilton’s went through the motor and found out I needed a new oil pump. They were able to fix my car quickly and saved me a great deal of money that I didn’t need to spend. I would highly recommend them to anyone. These guys are the last of a dying breed. They treat their customers like family and take care of customer vehicles like they would their own.
Tiltons always does great work and they dont over sell you. Went in thinking I needed expensive exhaust and brake work and got out for around $200.
Highly recommend the team at Tilton’s! Always so responsive and helpful!
I had to take our company van to get repaired. From start to finish, working with Chris and his team was fantastic! They provided a professional experience, quality service, honest timelines, great value. Will definitely use Tilton’s in the future!
Was referred to Tilton’s and they did not disappoint. Great work, reasonably priced, and extremely friendly. Vice President of the company contacted me directly after a few days to make sure the service was good. Went above and beyond!
My vehicle was taken to Tiltons by mistake (crazy story, I know...). When I called Tiltons to explain our mishap, they were kind and considerate. When I picked-up the vehicle, I dealt with four (4) different employees. Each was amazing and helpful; they treated me with great kindness - even though we did no business and they had nothing to gain. Its clear to me that Tiltons is in the people business as well as automotive service. My car will go to Tiltons on purpose next time!
I am a little over due writing this review, but I would like to commend Tiltons for doing an excellent job replacing the engine in my truck. After having a terrible experience at another shop in Westerville who mis-diagnosed my engine and convinced me that my engine was good and had me do a bunch of other repairs only to find out the engine had a bad piston ring, and needed to be rebuilt or replaced. I shopped around different local repair shops and found that Tiltons seemed to offer the most value and were the most professional. Before, I hired them, they took me through there shop which is large, clean and organized. I was impressed at what I saw and decided to have them put a new Jasper engine in my Bronco. I am very pleased with their workmanship. They took the time to clean the engine bay, organize all of the emission hoses and wiring to look better than factory. It is little details like this that gives me confidence that the job was done right. I also had them put new tires on the truck and they took the time to paint the spare as it is mounted on the back of the tail gate. Tiltons was not the cheapest estimate, I received, but I am willing to pay a little more for a quality job and I think I got a very quality job that was price fair and done on time. I would recommend Titlons for any auto repair.
Everyone at Tiltons puts customer service first. They are experts at all aspects of auto repair and have helped me and my company numerous times. They are truly a auto repair shop that I would trust with anything and would recommend them to everyone I know.
Many years a customer of Tiltons and I can always count on an honest assessment of my cars needs, prompt service, and fair charges. It is absolutely true that Andy and crew treat you like family....they take great pride in the quality of their work and in their customer service, and rightly so!
Tiltons performed some dire services for my 2003 rsx type s. They do high quality work and are one of the best shops I’ve worked with in terms of communication. Wouldn’t hesitate to take it back to them in the future for any service.
Tiltons is the only place I trust completely! I go there for anything my car needs, from windshield wipers to brakes. I always get an honest assessment of my car’s issues and never once have I been told I need more work than necessary. The best part is they don’t just treat you like family, you are family to them! There’s nowhere else I’d take my car and I tell everyone I know to go to Tiltons!
Repairs done that day, and they had a courtesy car for me to use.Thank you
Great customer service. The quality of work seems exceptional. The brakes in my vehicle haven’t felt this good in years. First time Tilton’s customer, gave you a try after seeing your philanthropy presence in the community, I will be a repeat customer. Thanks for the help.
My wife has a 1992 Honda Accord EX that she has loved since it was new. 98K miles and still running well. Tiltons has, most recently, hand-crafted new brake lines and power steering lines, fixed rear brakes, a power window and replaced a rear engine mount. Excellent and careful work on our classic!
We had several things fixed plus an oil change on our 2011 Impala. Tiltons performed high quality work at a fair price and did not nickel and dime us with diagnostic fees. We will definitely be back!
Tiltons auto repair is a great place. I have used them for years on a couple different vehicles. They have a great shop, can do it all, are timely, honest and professional. Highly recommend!
Brought my vehicle in for an exhaust repair & oil change. Everyone I spoke with was courteous, professional and very nice. Work was done in a timely manner & I felt the cost was very reasonable. Will definitely come back for any future issues.
Trustworthy, honest, helpful, caring! I couldnt recommend Tiltons enough!! I had a flat tire and went in the next day on the donut to see if they could fix my original tire. They were able to put a plug in and put the tire back on all within 10 minutes (and the waiting room was so clean and comfortable!) and they did it for FREE. Their friendliness and service have created a Tiltons customer for life!
Honesty and integrity are their specialties.My mother-in-laws car (Corolla) had been sitting idle in a garage for about a year. There was some evidence that mice had been in the trunk, at least. At first, we took it to the dealer to evaluate for damage. We made the mistake of telling them about the mice and they tried to take advantage of us. The dealer told us that mice had essentially crippled all the engine wiring and damages would cost 5-10k. Or, they would be willing to buy the car off of us (at a fraction of its worth!) to sell at auction. Before agreeing to either of these plans, we sought a second opinion at Tiltons. Turns out, the car was fine. There was only a very minor wire covering damage from the mice, which Tiltons patched for us at no charge. We needed new tires and an air filter, but the car had not been mortally wounded. The dealer had LIED to us. What the dealer had told us would cost thousands to repair only cost us in the hundreds. I cannot tell you how much I appreciate the honest, professional service from Tiltons. We are going to go here from now on for all our automotive needs!
Brought my car in for brake service and they did not completely fix the problem. i had to come back and now they want to charge me more for something that was fine but all of a sudden is not working properly on the brakes? I worked with Andy Tilton and he provided me a quote. Never gave me a discount as he stated he would and also after getting home I see they had a special 10% off for any work over $100 coupon online. Sure would have been nice to have let me know. Bad business etiquette and honesty from owner.
Tiltons is a class act. They are professional and care about their customers. They were so patient and worked with my warranty company without complaint. We plan to use them for all of our future automotive needs!
Im giving Tiltons a 5 star grade, for professionalism, availability of service, cost, reliability and honesty.The AC in my 2012 Honda Fit did not work well for a couple of years, and was completely out this summer. After initial performance test and AC recharge ($200) by Germain Honda, the AC still did not work. The dealer advised that the whole system must be replaced due to disintegrated compressor spitting shards of metal through the system. The estimate for parts and labor came at $4000, with a discount already applied!I brought the car to Tiltons the following day and received two estimates: one for all components, and one without replacing the evaporator. Both were very fair and honest, with cost of parts and labor broken down, and significantly lower than the dealers.Tiltons was able to do the repair the same week. At the end, the invoice was even lower than the best case scenario estimate! I could not be happier with the service and value I received from Tiltons. I have used the car for a couple of hot weeks since then, including for a trip to Washington DC, and the AC works great!I highly recommend Tiltons staff and services for any repairs.
Had an issue with my Buick would just turn off while you were driving. Dropped it off to Tiltons and nothing showed on the diagnostic. So they tried a couple things to see if it would make a difference. A few days later needed to take the car back in and they were able to figure it out. Now the car works great thank goodness.
Tilton’s garage was awesome. They were responsive to all my calls and text. They were patient and understanding that I needed a few days to pick my car up from their shop after the repairs were completed.
We received fast and very personal service. We were treated well with thorough explanations and answers to all of our questions. In addition, we received advice and expertise about our vehicle above and beyond the scope of work being completed. Highly recommend Tiltons for an honest and QUALITY local auto service experience.
This was my first time at Tilton’s and I was SO IMPRESSED! They made me feel welcome the second I walked in the door. I was going to have to leave my Journey over the weekend for my repair but the team went above and beyond and had my repair done same day. Thank you! I will be back (hopefully not too soon) but will recommend Tilton’s to everyone I know!
I have been a loyal customer of Tilton’s for more than 13 years and would not think of taking my vehicle anywhere else. They have always gone way above and beyond in service, friendliness and reliability. I feel like one if the family!!!
We’ve had my husbands truck worked on a few times here. Customer service has been great! Always appreciate the honesty and customer service…..seems to be what sets you apart from the rest. Thanks!!
Older car, had two sway bars to replace. Not an easy task since items were locked into place over many years. Service staff was helpful and friendly and got the job done well. A good place to take your car for service. Thanks to Bob and Andy and the rest of their staff.
I looked for years for a dependable and honest place to take my cars. I found Tiltons and I have been coming back for YEARS! Service is always great! Thanks Guys👌
The owner is very professional and kind. I was told that I needed new shocks when I got new tires and I brought it here because my cars extended warranty works here. They said that they dont need replaced but they took out the stabilizing bar and lubricared it and put it back on for free. Very quick too. Will come back
I received great service! They let me know of everything that was wrong and advised on what was necessary to get fixed. I appreciate that they didnt add parts or make repairs before consulting with me. Chris has continued to follow up and make sure that everything was running fine even after I left.
I would highly recommend Tilton’s automotive to anyone that needs car service. The team is knowledgeable, very professional and take the time to explain in detail what is needed and why.They always provide excellent service and my vehicles that I have had them repair, never have that issue again. It’s repaired and it stays repaired!
Mind. BLOWN. We had a small hole in our front passenger tire. No big deal, right? Drive the two miles from our location to here praying the entire way. Pulled up, checked in, and had our tire repaired within 10 minutes. No must, no fuss! Amazing customer service!!! I wish I could give five more stars for this place. I know where to go for any of my auto-fix needs!!! We could not be happier. Thank you so much!!!
I have done business with Tiltons off and on over the years. They are honest and professional. I trust them and they dont take that trust for granted. One of my best finds in Columbus.
I take all of my vehicles to Titlons for service. I remember when they were located on Amnleside. Ive had multiple types of service done on my vehicles and they were always fixed the first time. The prices are competitive and the quality of service is always there.
Tiltons provided quick service with lots of care to details. I came in to get gas lines fixed and they informed me that my oil was a little off color. I had just had an oil change 1 month prior but I had them change it due to poor quality oil from other provider. Most garages wont actually take the time to look at the quality of the oil folks. Please give Tiltons a try, you wont be disappointed! Nothing but professionals.
Absolutely the best place in town to have service and aftermarket work completed on your cars.Andy and his crew are top notch and know their stuff. They will go out of their way to pick you up and drop you off within a specific distance of their shop and will always make sure you are a part of the details and process. Both my 2004 4runner and my 2015 Lexus RCF get the white glove experience. Thank you Andy for your commitment to excellence.#GetKinetic
I love Tiltons! We needed new tires and I called on Friday to see if I could schedule something for the next week. I was told that they needed to get me in that day because snow was expected over the weekend. They got me in and out on Friday so I was ready for the snow that fell on Saturday. They went above and beyond what I expected. Thank you!!!
Tilitons automotive service is a real gem. The owner and staff are friendly, fair and are there for the long haul. They are honest and will recommend the best solution to get your vehicle back on the road safely and in a prompt manner. Very highly recommended.John Casson
Great service! We had a lot of work done on our Armada and they were honest, friendly, professional and most of all we didnt feel like they were gouging us. All work was completed in 2 days...one day to diagnosis and the second to do the work. They support their Community and I would highly recommend them.
Didnt wait long. Professional, friendly staff. Work completed as requested.
After living in Columbus for several years my husband and I could not find a reliable mechanic that we trusted. We stumbled upon Tiltons within the last year and have been extremely satisfied with both the quality of service and work. Andy, the owner, is responsive and available. He attends to customers immediately and will always answer questions or concerns regarding our car issues even if it is closing time on a Friday. Within the last few months both my husband and I have had major repairs on our vehicles. When part of the repair failed on my husbands truck, Andy scheduled it to come back in to replace it under the warranty quickly. They offer rides home, rides to work and even offered a loaner car when mine required work for several days. This was a life saver! Customer service is key, and they have that down pat! The place is always busy and there seems to be repeat customers there every time I go.
Tilton Automotive Service consistently gives fantastic service at a fair price. It is comforting to be able to get my vehicle fixed, fixed right, and trust the people doing the work that the price will be the lowest possible price.
Got an honest estimate and was glad that they stood by it and did not overcharge me. Happy with the service, it was on time and on budget. I recommend Tilton Automotive.
While I still will hope to give Tilton’s another chance, I am disappointed in my recent service appointment. I set an appointment 2 weeks in advance for an overall inspection on my 74,00 mi 10 yr old Nissan, to include belts, hoses, brakes, muffler, oil change, tire rotation, power steering making a zipper sound with turns,I took my car in at 8:30 AM for my appointment. I called at 2:50 PM and car had not been taken into service bay. Car was done around 5PM. No mention of overall inspection, “we didn’t notice anything wrong w steering”. No mention of inspection of overall condition of hoses and belts or muffler. Was charged for oil change, tire rotation, air filter and oil filter.$ 101.78.Could have gone to Valvoline! Be in and out in 30 mins
My first visit to Tiltons for service will definitely not be the last. The waiting room was comfortable and clean, and the staff was friendly, knowledgable and curteous. Its my new favorite car repair place. Highly recommend it.
Our secondary car is currently a 2007 Accord with less than 90k and we attempt to keep the body and mechanicals in good working order. We had previously taken any older cars outside of warranty we had to a national chain M _ _ _ _ _ _ who more recently was making obvious attempts wanting to perform work that wasnt really needed and overcharge. After reading reviews we decided to try Tiltons at 6661 Huntley Rd. What a great find this was. The first repair was the A/C and the cost was quite reasonable. They requested us to return in a few weeks to see if any leaks had developed. We did so, and no leaks. Tiltons has provided additional services since then and everything has been handled well. The customer service is truly fantastic. Anyone even considering going to a national chain, not happy with their current car care provider, or making a first attempt to find one should go to Tiltons ! ☆☆☆☆☆ !
We live in Michigan and travel quite frequently to Worthington to visit our grandbabies. Traveling as often can create car challenges. We were referred to Tiltins, as the go to place. And it is. We have had to purchase tires, have the van towed and repaired. Everytime that we have dealt with them, they are professional and prices competitive. Not only are they efficient, they are extremely friendly.
Unprofessional and Overpriced!!!!I am usually not one to give poor reviews unless I feel it is truly necessary, but with that said I am very disappointed with the service we received from Tiltons Automotive. This was our second time to use them for service and the first time the service was acceptable but when we picked up our car after hours there was a screwdriver left in our car and a piece of our gear shift was removed and we had to find the piece laying on the floor and snap it back in. Though the service was not excellent the first time we decided to give them another chance when a censor needed replaced. We dropped our car off after hours on a Wednesday and was told it might not get looked at until Friday, well Friday came and went and they are closed weekends so I called first thing Monday morning and they said it was looked at on Friday and that they could easily get the parts and it would be ready that day. By 5 on Monday I was concerned that we hadnt heard from them so again I was the one to call and ask, they said the parts were harder to get then they thought and it wouldnt be finished until tomorrow. So this left our family with only one car for 6 days. I feel that they were very unprofessional with not communicating with us and extremely overly priced, at several places the diagnostic tests will be waived if you decide to have service completed there and the amount they charged for the parts and labor was ridiculous; we understand that there is overhead but being treated like our car wasnt important and then charging us double what it should have been is very wrong. Do not have your car serviced at Tiltons Auto unless you like poor customer service and have money to throw away!!!!
I had an alignment and L.E.D. headlights installed on my truck. The guys did a great job cleaning the old lenses as well. I can see at night much better.
They are honest people who conduct their business with integrity. They fix the cars and stand behind their work. They offer straight advice and will not try to sell you something you do not need. I have done business with them for over 30 years and will continue to do so.
A neighbor recommended Tiltons and they did an excellent job on my audi a4. It now runs like a brand new car. I will definitely use them going forward.
I had the pleasure of having a gentleman named Tyler plug my tire. Though I will say that Im not one for plugging tires (I prefer a patch and it was offered after I mentioned so though I passed it up due to being in a time crunch), it was absolutely free and Tyler had me in and out of the door in a fast and efficient manner. He allowed me to watch the work being done on my tire and listened to me talk about my late grandfathers (now closed) tire shop while he worked on it.With me being new to the area, I greatly appreciate the kindness I was given at this shop.Thank you again, Tyler, for your hard work. And thank you Tiltons for fixing my tire for free. I will definitely recommend this shop to others.
Amazing. I really cant remember doing business with anyone in Columbus that thinks about anything but the immediate bottom dollar. This was a first. pulled in to get a plug in a tire. They took the truck in right away and did the work. The tech said that I was ready to go, no charge. The option to donate to the local food bank, but , no charge. love this
Chris and Andy (and every other employee) are absolutely amazing! Not only great service but they support the Worthington community in so many ways! Great people, great service, great company!
Great place! Trustworthy automotive business.
Sent my car in for a new tire, oil change, and wheel alignment. They told me it would be done by 1. I called at 1:45 for an update and they said 3 pm. Called at 3, they said 4:30. I wasted half a day of work(I had to call off) and when I went in the next day (today) they acted very frustrated and annoyed with me. Lost $70 in wages but oh, they did give me 10% off ($30) after I explained what a major inconvenience their service has been.
Good and fast technicians. Lovely waiting area while your vehicle us being serviced. Friendly reception and they go extra mile to make sure your vehicle is serviced right to your satisfaction. Thank you Tiltons Automotive Service
I only had them break down some rims/tires for me so nothing huge to talk about. What they did do that impressed me was instead of charging me for removal and disposal, they had me make a contribution to the food bank roughly equal to the cost of the service.Very cool, first rate.
I had been a customer of Tiltons for about 2 years. During my first few visits for regular maintenance, everything went very well. Recently however, the quality of the repairs has begun to slip. During my previous visit there were two significant issues. The first involved a rattling after my in-cabin air filter was replaced. While Titlons did try to figure out the issue, they eventually washed their hands of it and made effort to reconcile. During this same visit, I had my coolant replaced, and the morning after the repair I found that I had a major coolant leak. Apparently they re-used the plug and had damaged it when they went to screw it back into place. Tiltons did fix the issue, but it was several days afterwards.Just double check their work and remain firm if issues from their repairs do arise.
When here after getting a puncture in my tire during lunch today, got me in within 10 minutes and plugged my tire at no charge so I made it back to training on time! I highly recommend this place with service like that. Ill definitely be back!
Professional, honest and friendly service. I have always been happy with the work done on my car at Tiltons Automotive. I highly recommend them!
My first experience with Tilton, Matt is very good with helping us to get our truck back to road again, very pleased with the service
First time/great experience. Everyone there was super friendly and helpful, and the prices were very reasonable. They even dropped my car off at my house after it was finished - free of charge!
Excellent job on replacing my windshield wiper motor. Also gave me an accurate estimate before the work was performed. And told me how to keep the problem from re-occurring.
Ive been bringing my vehicles to Tiltons for years. I know I can trust them to suggest only the work thats required to fix my car and to do so at a good price!
The guys at Tiltons are always friendly and knowledgeable while still being reasonable with costs and providing recommendations for service. I always trust these guys to give good advice with no BS up selling.
I have known Andy for 32 years every time my family has needed a car repaired he has been there prompt, honest and very helpful. If you are looking for an organization that will do the right thing every time look no further then Tilton Automotive. Thanks again Andy
This by far the best place to take your car in columbus. They are fast, dependable, nice and dont over charge for services. They also dont try and take advantage of their customers, like some auto places I have been too. I have been there twice and had a great experience both times.
Tiltons Automotive? DO NOT go anywhere else! They are without a doubt the BEST place to go! Professional, knowledgeable and curtious. I love Tiltons!
I have used Tiltons many times for personal and business vehicles. Always a pleasant interaction with the friendly staff, and quick turnarounds. Keep up the good work!
Very time;y in scheduling and completing the work. Also very good at keeping customer informed of assessment and providing honest advice. A bit congested in terms of parking -- perhaps an indicator of the quality of their work and being in demand!
I am an out of state customer. Tiltons took care of my repair in a timely, affordable and professional manner. They went beyond the call of duty taking care of me. Highly recommended!!!
I have a used food truck and these guys have been fantastic getting it back up and running when it’s had issues. I don’t trust my truck with anyone else!
I took my car several months ago for muffler repair they only replaced the gaskets and asked me to come back for the full exhaust repair. When I took it in for spark plugs they charged me for the sparks plugs and doubled the price they quoted me to complete the exhaust work.
Mangers are honest and willing to show you pictures of problem or broken parts. They seem to find other important things that need repaired that create safety problems. They are willing to help with transportation when repair takes longer than expected due to extra things needing fixed.
These guys are a top notch company. We have them service all of our commercial vehicles and they recently serviced my wifes vehicle. Thank you for the 5 star service and work.
Excellent service on multiple vehicles over the past 15 years. We always Take It to Tiltons!
The crew at Tilton’s Automotive performed excellent work as usual. They are a pleasure to do business with and I highly recommend them.
Tiltons is a great shop. Even just after getting an oil change the owner text me to ensure my vehicle was working properly.
Tilton’s is a great shop. Very trustworthy and knowledgeable, with an attention to detail. I trust them with all my cars.
Was in a pinch before the Thanksgiving holiday and they were able to get me in and taken care of quickly and efficiently. Would recommend!
I’ve been getting my car and my son’s car serviced here for a couple of years. They have proven to be honest and trustworthy. I highly recommend.
These gentlemen are honest and professional. I will be coming back in the future to have them complete any repairs that are outside of my abilities (FYI, the radiator replacement went fine).
I had $1700 worth of stuff done to my car when I get my car back theres more problems then before. Tried to take it back into them and explain the problems that I was experiencing and they said there is nothing wrong never going back terrible service terrible people piss on tiltons. Oh did I mention Im never going back
Great experience as always, best in the business!
Tiltons is seriously Columbuss best kept secret..the staff is incredibly efficient and I dont mean one of them..ALL of them..prices are very competitive..the place is clean as a whistle and when u find a business where it is an absolute pleasure to do business, it takes away some of the ouch on auto repairs..I will never go elsewhere..I am a small business owner and when u have that many positive variables firing on all cylinders, it needs to be noted..that comes from only one source..Leadership..and thats from the top down..congrats guys..you are fantastic..John @ jvp stucco
They did an excellent job on my GTI. Quick service and pricing was exactly what was quoted.
I have been going to Tiltons for years VERY honest and trustworthy they are always great at diagnosing the problem with your vehicle
They have great service and great people that work there. Im glad that i chose them to fix my car. I wont be taking it anywhere else besides here!
Tilton’s has taken care of my used car needs for years. Great work at a fair price!
Service is amazing, Andy knows what he’s talking about and always gives a fair price, never trying to make an extra dollar off of you! I highly recommend Tiltons if you’re ever in an accident!
Very trustworthy. As long as Im still driving (2004 Honda), Tiltons is my place for maintenance and repair.
Tilton’s kept me informed on the status of my vehicle repairs and has my family riding in comfort with our A/C repairs.
I have been coming to Tiltons for years. Great and reliable service. Never take my car anywhere else.
Just scheduled another visit! Everyone was extremely knowledgeable and treated me like family. Always helpful and I tell my friends and family to come here for services, too.
The guys at Tiltons are professional, honest, and do what they can to accomodate your needs. I highly recommend using them for your repair needs.
From out of town and needed a last minute repair. Tiltons was very accommodating and professional. Couldn’t be happier with the service.
They are always professional and the service is excellent. I take all of myfamilies cars to Tiltons.
Forgot to reset oil change %
My go to guys right here! Thank you Tiltons! Always a terrific experience with this team. Honest and upfront communication with excellent results. Highly recommended!
I’m been a customer for years, highly recommend Tiltons. They break down the repairs needed in laymen’s terms, and hit their deadlines.
Overcharged me the first time i went and didnt even fix the damn problem. they advised me it was a different problem the next time i went and when i paid them and asked for the old parts they didnt have them. very untrustworthy
This is a company that takes the quality of their work and their service very seriously. Friendly, courteous staff that wants you to be happy with them. That means a lot.
Went to get my tire plugged. Free of charge and very timely considering that I didn’t have an appointment. Thanks!
Very customer focused. They go above and beyond to make sure the job gets done correctly. Andy has a great team!
Awesome place to take your car or truck. Fast and honest service and so far my car drives great. Highly recommend!
Andy helped me out in a moment of need when the shop wasn’t even open! He’s really a great person and runs an excellent shop. I highly recommend Tilton’s.
Very professional great quality service Everyone was nice Waiting area very comfortable
Great service center. Friendly and knowledgeable employees. For me very conveniently located (I can drop off car and walk to work)
Great job with my car and communication the whole time. I really appreciated their efforts and friendliness each time we talked.
They tell me the truth, so good work and are very customer service friendly. I also love that it is a family business!
I have use Tiltons about 10 times, and every time it has been excellent service. Would always recommend them!
Andy and his team are old-school competent and friendly. They build deep trust with their customers and I greatly appreciate them.
Always great work! They detailed the inside of my car and it looks brand new.
Friendly & knowledgable, will return. I like that they left my seat in the exact position after they did a trouble shooting drive.
Staff were polite and amiable. Was not a fast service, but I didnt expect it to be with the work I was having done.
Tiltons has always been there for me. I can count on their service and expertise no matter what my issue!
Tiltons service is incredible, all of their employees are very helpful, and their work is top class.
Always a great job and able to get my car in and out quickly! Answers any questions I may have.
At Tiltons they are always professional! I trust them explicitly with our fleet of vehicles.
Andy was great. Very friendly staff. Honest diagnosis and fair pricing.
Theyre really nice and personable here, and I am very glad I went to them!
Always get the best advice and honest estimates for my car care.
Very personable, professional, and good work. Great business!
Everyone is so helpful and the work they do is amazing. I trust them to do the work right and be truthful about it.
They are professional, helpful, friendly, great value for great service. We will be returning in the future.
Great service, great people, great family owned business. Thank you Tiltons!
They were very professional and willingness to work with them
Tires on my car fast and inexpensive! The owner is also very friendly.
Service was fast and they spotted and warned me about an additional problem. Staff is freindly and helpful.
Always there when I need them. Ive been going to them for years. Now I also use them for my Business.
Friendly service with reasonable pricing. My wife and I use them exclusively
The best mechanic shop in Columbus, and its not close! #takeittotiltons
Pretty good people to work with. And I appreciate the good work they did for me.
Outstanding service! Would not take my cars anywhere else!
Brilliant diagnosis, great service, not the cheapest, but worth it.
Our old car needed a lot of work.
Very pleased with the repairs. I would suggest some improvement for parking.
Tilton’s always does great work!
Fair prices, good work and finished fast
Great local service with staff that care about their customers AND community. Highly recommended!
They are outstanding. Professional, courteous and thorough.
Total reviews rating 4.7
199 Reviews for Tiltons Automotive Service 2023:
Review №1
2022-07-01I purchased a used vehicle and was completely bamboozled. Andy, Jason and the team of folks at Tiltons did an amazing job of thoroughly looking over the car and finding everything that required attention. They found ways to lessen the expense, yet make sure the car was safe and road worthy for my family. Finding an honest, kind and respectful mechanic in this day and age can be challenging but I believe I have found them~
Review №2
2022-09-20Matt at Tiltons is one of the most knowledgeable people I know when it comes to vehicle maintenance. In fact, whenever I am considering a vehicle purchase, I always go to him for accurate opinions on reliability and cost of ownership -- he has the knowledge from firsthand experience! I definitely recommending trusting Matt & Tiltons for a fair price and quality work.
Review №3
2022-09-09This is my go to place for all my car repairs. Matt makes communication very easy. They are always upfront and honest about services and prices. Matt is easy to talk to and always explains things to me in layman’s terms. He treats every customer like family and I am happy to continue to give Matt and everyone at Tilton’s my business!
Review №4
2022-09-06Had my car towed to the Worthington location on a Thursday, for an unexpected appointment I was able to get my vehicle back in about 6 days. The guys were very professional and polite which really helped ease the burden. They also did a full diagnostic on my vehicle so I am aware of all that needs work. Thanks yall.
Review №5
2022-07-14Tiltons kept in constant communication and was a true pleasure to do business with. They have worked on both my wifes SUV and my car and we have had exceptional service each time. I would highly recommend them to anyone. BTW both our vehicles are specialty vehicles, so it is hard to find a good place to work on them at reasonable prices.
Review №6
2022-06-13Van went in for head gasket . Said heads were to warped. Being that I have a auto reconditioning shop my self . I have good connections to get a replacement engine and trans. Which I had already explored that option. I’m to old to do this kind of work myself. They immediately added a so called handling charge of $750 . They added fees wherever they could . No integrity at all . Just plain greed! Ended up getting the van out . Paid them $900 . Charge for tearing the engine down. Now I’ve still got to find someone to install engine and trans. There was no interest in adjusting there bill . I was looking at spending over $5500 with them plus what I spent for the engine and trans. There building a new facility across the road and there doing on the back of their customers. I don’t know how they sleep at night. I’ve had a shop for 30 years . Never screwed customers. I only hope it catches up with them some day and becomes their downfall
Review №7
2022-09-10I have had maintenance done to my car several times in the last year or so and am always satisfied when I leave! Matt has explained everything to me in detail and made sure that all of my needs were met, and I really appreciate that! I will continue to bring my car here for many years to come!
Review №8
2022-07-19I chose Tilton‘s because of their reviews and I don’t regret it at all! They were friendly, responsive, sent the estimate via text message. It couldn’t have been smoother. I will use them again and recommend them to all of my friends. What a refreshing service experience!
Review №9
2022-09-19Ive been going here for years. Always great service. Havent pushed me to do unnecessary work. They keep my cars running smoothly. I have had a few cars past 100,000 miles that have ran smoothly and without a lot of costly repairs.
Review №10
2022-06-29Family owned and operated, got my car in and out in a few days with repairs to my brakes and hub bearings. Fantastic communication about work needed, recommended, and the pricing of such. Will only take my car here in the future.