Phone: +1 419-578-0700
Opening hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–5PM
  • Sunday:11AM–4PM
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3.1 (82 comments)

Review №1


Dropped off an Amazon return and it was never scanned in or sent. No refund from Amazon. Rudest customer service Ive dealt with in a long time. Since new owner this place has gone WAY down hill. Avoid this place at all costs. Go to one of the other 6 UPS Stores in the area.

Review №2


So I stopped by at 1:15, there was a sign that said closed until 2:00 pm for sanitizing This is June 23, 2022... not 2020. Came back at 2:30, now the sign says 3:00. In the few minutes that it took to write this, no less than 7 customers..... make that 8 left. What a joke.

Review №3


David and his staff were incredibly kind and patient with my needs. Had a bit of a delivery scare and they were unbelievably understanding and beyond professional with taking care of the situation. Cannot praise their work enough!

Review №4


They do not offer the services listed. Instead of notifying people when they cancel their orders you have to come in person to find out. Why would you have me waste my time coming into the store when you could of emailed or called to let me know I wouldnt be getting the service I came for 😐

Review №5


The customer service at the Toledo Executive Parkway location is incredibly helpful and professional. They run a smooth, timely and customer friendly location.

Review №6


The worst shipping company ever youre stealing peoples money by not delivering their packages in time and you keep invoices in their doors signed by ur freaking drivers, and If I choose to pick it up, I need to pay YOU ARE THIEVES UPS!

Review №7


My package was literally opened at the bottom of the box all items were stolen then re taped back up. I wouldnt recommend shipping anything through ups.

Review №8


Had 3 packages said I needed them delivered next day was promised they would be paid a 100.00 dollars called back next day Noone had packages was lied to once again said they were on truck to be delivered by 8 pm when ups main hub never had packages then called back girl laughed and was rude said I could come in and speak to owner so I did he was extremely rude said there was nothing he could do I signed a legal contract I didnt know signing my name to pay for packages was a legal contract I even expressed how rude staff was but he was equally as rude the packages were not shipped til the next day so dont take there word for it this was a time sensitive matter plus calling around to other local stores they advised me they are incompetent rude and people are always complaining see not only did I pay 100.00 to have packages shipped and was told it would be the next day caused me to lose out on additional q,700 dollars because the paperwork was there by deadline but not there problem

Review №9


Sept.1, 2021...I was at the store between 1 & 1:30, 2 people were already there & a few people came in after me, I really had no idea what I was doing (returning 2 Amazon orders). The gentleman that waited on me (he was the only one working) showed me how to do the first return & waited on other customers while I did the second one, when I was finished there was only one person left that needed help, so my visit was a pleasant experience. Thank-u for.making my day easier !!! 😉😉

Review №10


I had an important package that needed to be delivered by a certain day. The representative told me that no signature was required unless I paid for the signature service. I was on the phone with the recipient while I was in the store, verifying that it was ok to deliver without a signature. He was standing right there.The rep failed to tell me that the $1000 insurance would automatically require a signature and my package did not get delivered on time. Then he argued with me as if this was my own fault. He couldnt even tell me which day they would be out to deliver it again.I asked why he couldnt give me any information and his response was we arent UPS. I called the UPS store, I have a UPS tracking number! He claims he was the owner. I asked him What the heck? and he accused me of swearing at him. Infuriating. Last time I ever use UPS.

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