Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (112)
I visited the store twice today! Once in the early afternoon and again about 10 minutes before closing time.Both times, I was greeted with wonderful customer service and a great explanation of my shipping options. I sent out two large packages and Jessica helped me find the most cost effective packaging options. I also made a few Amazon returns and had some trouble with one of them. Jessica didn’t have to take it on herself to assist me with the Amazon return, but she went above and beyond anyway to help me get in contact with customer service. Super helpful.When I walked in just before closing time, Jessica treated me very graciously. She was efficient, patient and thorough despite the inconvenience of me walking in late.I will definitely continue using this location because of the customer service.
Always come to this location for our many packages! Staff is always friendly and helpful. No matter how many packages we bring in, they are always willing to help. Thank you for all that you do!
This store is willing to going the extra mile to help me with my shipping needs and it’s always a pleasure talking to Jessica !
Keiki and staff always takes good care of me I have had a mailbox there for several years its a great value for my business shipping needs
Clean store and quickest service I have ever experienced. I went here once to drop of an Amazon return. I was in and out in less than a minute. The employee immediately saw me as I was walking in and greeted me to assist me immediately :)
Jessica just helped me this morning and was terrific great job girl, keep up the good work!
I use this place a lot for my Amazon returns. They are always friendly. Today Jessica went above ans beyond when I made a mistake and tried to return the wrong item. I really appreciate how helpful they are, and her going out of her way to help.
So helpful and courteousWill go to this location everytime !Thanks again Jessica from your customer Bathsheba
The notary service and general experience in this store was excellent! Definitely would recommend the notary service here. Jessica is an amazing employee!
Ive been using this location for mailbox and shipping services for something like ten years, and have never had the slightest issue, which is remarkable. Very helpful staff I consider friends. Reasonable rates and comprehensive services. No nonsense.
My elderly father was returning a package from Amazon on 10/19/21. He presented the employee with a return label, QR code and Barcode sent to him via Amazon. The employee refused the printed return label and told him that he needed more information. I took the same return label that my Dad took to this Huber Heights location and I presented it to the UPS Troy location with no problem. Apparently the Huber Heights store has a lot of issues with not doing things correctly and charging people extra fees for things. They also have a history of not accepting Amazon returns correctly. Do not do business here. Each UPS store is individually owned. I highly recommend the Troy, Ohio locationIn the Kohls shopping center. Great customer service.
I have used this store several times and the results are always very good. Service is quick even during busy times.
Big shoutout to Jessica at this store!! She is a rockstar. I had very little time the day I happened to come in needing assistance and she kindly and quickly took care of me and had me on my way. I appreciate her eagerness to do her job thoroughly and efficiently. Kudos to you Jessica!
Had a great experience today at the Huber Heights UPS store. Im a professional artist and I was really concerned about getting an oil painting properly insured and properly packaged to be safe all the way to the commission customer. I did not want to drop it off, but wanted to watch it be packed. The store owner, Ketki Patel, was tremendous to indulge all my fears by letting me watch the entire process. She took great care in getting it absolutely perfect. So thankful to have this shop nearby that I can trust to take special care of my work! - Dale Jackson | StratoArt.com
Very thankful for just recieving great customer service at this location. I came in with my black tux tuxedo box, and I didnt know any of the shipping directions, but an employee named Jessica kindly helped me out with it and I was in and out in under 2 minutes!
Ive noticed quite a few bad reviews on here regarding the foreign woman .. lmao horrible place to get any type of shipping done. I had a part that was fairly small that weighed under a 1 lb. And she said for her to box it and ship it to Illinois would cost me 72 dollars. Thats insane. Shes robbing customers blind with these prices. Everytime I come in here I always end up leaving and not sending my items because she has horrible service and bad pricing. I go to downtown ups every now and then and get amazing services and prices... Ive shipped heavy products father than Illinois for cheaper than what she qouted. Need to do something about your employees.
I get in and then I get out. Hands down one of the fastest UPS stores that I have ever experienced in my life. They are very helpful and are willing to do a little extra to make sure the customer is taken care of. I would recommend this UPS store to anyone that is looking for a delivery service in the area. Hours of operation is a plus.
I walked in my first time and felt very welcomed. It was very clean, professional and organized. It was very fast. I would highly recommend this UPS Store.
We were visiting from California but needed papers notarized and sent back - Jessica was amazing - she took care of the papers very professionally and helped us get them safely on their way - all on a Saturday morning! Very pleasant experience!
I went in around 6:30 pm and turned in some packages. I was not given a reciept as the lady said it didnt print. Checked the status of the package the next morning via Amazon. The package is showing not scanned. I called the store (several times before anyone answered) and was immediately cut off by the person on the phone stating I needed to call amazon. I found that to be rude. I didnt even get my entire question out. Then she spoke so fast I couldnt even get all the information before she got off the phone. Will not be using them to ship anything via Amazon or Ups again.
This morning I realized my husband had inadvertently dropped off two packages thinking they belonged together and sent them as one. When this was realized, I contacted the store and Jenni was the epitome of great customer service as she spent time going through the bins to correct the issue. Not only did she fix my returns, she texted me an update as well as a copy of the new receipt. This saved me quite a bit of time in the long run of attempting to fix a refund issue. Thank you Jenni!!!!
Employees are great and very helpful on helping me with my packages!
Absolutely the most outrageously priced UPS. $50 to box something and another $50 to ship... Ummm maam, this is literally a $15 shirt.... They even make you pay for Amazon labels. Ive NEVER paid for a label at any other store. Not incredibly helpful either. If you prefer to spend $100 to ship something that would only cost $15 anywhere else... this is the perfect place for you
I do a lot of pick ups and drop offs at this location and they always do a great job. They are reliable, friendly and as efficient as possible. The owner has been extremely helpful on multiple occasions and I wouldn’t hesitate to use this store for any of my shipping needs!
I’m in the Huber Heights UPS store often for my small business. The owner is knowledgeable, organized & is always helping me send packages as efficient as possible but also within my budget. The rest of the staff is just as wonderful. It’s nice to have business owned by locals who truly care about their customers.
I am a Amazon Prime member for years. Always take returns to Troy UPS store with no problems. There is never a charge. But this store charged me a $1 for tape! Never heard of that. Showed clerk my Amazon return info. It says no charge!! The clerk didn’t care! I paid the $1. But never return to this store!
I had to ship two packages at this location today. One package was for Amazon. They gave me a receipt as proof of drop off, it was a free return. I also had to make a return shipment to TN. It was $16. Way cheaper than driving to TN.I was treated professionally. I have been using this location for at least 4 years. I have nothing but good things to say about the employees.
Keiki and her staff have done a wonderful job for me since 2018. They make sure deliveries are handled correctly and have helped with advice on shipping and receiving difficult items.
I was having the hardest time finding a way to send something through the mail and Jessica showed me anything was possible through the UPS store and for under $3! I definitely recommend this store, this customer service is outstanding, professional, friendly!
Packages of all sizes and they will get you in and out of store in less than 5 minutes. Thank you UPS!
Poor customer service. The employee was so rude! She was not willing to help me with my label questions. When I asked why the price was so high she offered no alternative or options just said you go talk to Amazon then she turned and walked away, left me standing there! I retrieved my package off the scale and left in utter shock! I dont know if she is dealing with a language barrier or if it was a bad day for her or a bad time of the month for her! It really reflects on the store and makes people not want to return business.
Incompetent and rude. The associate who assisted me attempted to get me to take my Spectrum device to FedEx more than once despite that Spectrum told me to take the device to UPS. She couldn’t seem to figure out how to get the device number until she was assisted by the manager. A simple package drop off took much longer than required all while being told to take my package to FedEx.
Had a prepaid package to drop off that needed a couple strips of tape. Rude woman was going to charge me a $ to use the tape gun. Decided to go across the parking lot to Staples who also has a UPS drop and were happy to let me use a very small amount of tape at no charge. I will never go back now that I know Staples provides the same service but are much more courteous.
I have a box at this UPS store and I receive many packages every week. The employees are extremely helpful storing and assisting me to take them to my car! I cannot say enough about the friendliness, professionalism, and helpfulness of those who work at this store!
I had to send equipment back to AT&T and DirecTV. I brought my modem and cable equipment to the store and was helped by Tina. She was the most friendly, efficient, and hard-working employee of any service-related business I have seen in a while. Because of her, I highly recommend this location
I cant believe the experience I just had. I watch the associate, speaking little to no English, Khan and elderly person into shipping add-ons she absolutely did not need. She was very aggressive and unprofessional. I waited in line for more than a half an hour with only two people in front of me. I immediately left after she was going to try and charge me $100 to ship an item to California. Just a small laptop part
They now conveniently dont insure packages they dont pack...and yet some how my package leaves my hands in pristine condition and arrived looking like they ran over it with one of their trucks.Edit: Say what you want....when the box shows up looking like you ran over it with the truck that is NOT a packing issue. That is a handling issue. And yet you get off free and clear.
Every time I️ come to the UPS in Huber, the woman who is always working is absolutely astounding at her job. Unfortunately i can’t recall her name. She’s quick and very helpful. Today I️ came in to have my ID notarized and she was on the verge of tears from being so busy. She wasn’t able to help me today because someone had taken the stamp she needed and I️ couldnt do anything but feel for her. I️ just Wanted to make sure someone gives her some appreciation.
I don’t leave reviews often but time and time again this store continues to disappoint. Bad customer service and always a bad experience in some way shape or form. As a business customer bringing 10+ packages at a time I will avoid this ups store at all cost.
The other reviews are pretty much right. Went in to ship a Amazon return and they tried to charge me for my padded envelop i brought in. Clearly it was mine because it didnt have any ups branding on it. They need to pay more attention.
Went in today (04/15/2019) to retuurn a motorcycle windshield in the same box and packaging it came in.The woman told me she would have to rebox it or could not garuntee against damage.She quoted $64.00 to rebox it.I said..No thanks(I paid $195.00 for the windshield, free shipping from seller via UPS)She weighed the package. 7.6lbs and measured it (liberally).30X36X5I requested cheapest rate.She told me $92.00 because it had to go all the way to California!I took my package and walked out.I just checked online.I should have been charged $23.30!And thats with signature!The woman is a thief and im calling UPS tomorrow !!
They make you pay for the ups return labes which is absolutly free at other UPS stores. Be aware
Rude lady that doesnt do her job. My address was incorrect. Told her twice that its incorrect. Her response both times? I not changing it. Had to tell her, I not coming back. Ill find a store that is pleasant with competent employees. Crappy service at this location.
I sent a package to help family after the hurricane. I was told it would sit in a warehouse until it could be delivered. They also took the receivers phone number (never called her to see if she wanted to pick up.) The box made it to Texas, on that same day the UPS Store in Huber Heights requested it be returned since it wasnt able to be delivered. So, I spent over $100 to ship a package to myself. They offered no solution or any refund. The Texas warehouse even confirmed they had many packages just sitting and being delivered when they could. Someone at THIS store made a mistake and it cost me AND my family on Texas.
They nickel and dimed me big time! They were busy so I printed my own copies from USB and then got billed for computer rental! I hope the $2 was worth losing my business (this is the nearest location to my work). Will use the other locations which do not charge like this.
I go here at least once a week and have always received fast and friendly service. The employees know exactly what they are doing and Ive never had any problems there. If theres a line, it moves along quickly!
The service was quick and the associates were smart and knowledgeable. I needed a notary and they had one. Not only was I able to get my document notarized I was also able to send it express mail. Thanks for your help Huber Heights UPS!
The manager at this store is the worst!!!!! She is rude and just flat out weird. The only reason I didnt give this place one star is due to the other workers that work here. They are usually very friendly and helpful. The manager needs to be replaced.
Terrible customer service. I went in to mail a couple items one in a security envelope and another in a small sealed package with everything printed on there with required bar code but the lady wanted to repackage both items and charge me an additional fee for the packaging. Additionally while i was waiting in line i asked to use a pen to write a return address and she told me no i could not and she was busy. Thankfully there was another customer that had one.
PERFECTION! I have been coming to this location for 2 years even if I could go to another location I prefer this location onlyEveryone here that I interact with has been efficient patient and educated with helping me get my Parcels outI really love the environment here its friendly youre not pressured and everyone is willing to help I feel very comfortable here and I always tell everybody if theyre going to send with UPS this is the location to go tothank you to the entire team that works at this location I cant wait to see you guys again have a blessed day
Jessica was awesome very pleasant excellent customer service always goes above and beyond to help every customer. Keep up the great work!!
Quick and easy. Use them for Amazon returns and have never had an issue or even a wait. Polite staff as well
Very nice store. Smells very nice. Employees very nice. Especially kasidi. Love this store. I’ll come back for all my shipping needs. Very nice.
The Customer service was awesome Jessica took care of everything I need thank you so much.
Went in to do an Amazon return. Fast friendly service. In and out quickly. Great experience.
Employees are friendly and the store looks clean.
Very nice employees, was in and out in a few minutes. This is my togo destination for ups.
Never had any issues other than long lines sometimes.
Seem racist here dont no how to work other ups store is better hate it thry racist skip my turn to take someone else happen to me at the store a couple time i thought maybe something they need to do . but when i go to diferent one they treat me like a customer
Went in to drop off a prepaid ship from Verizon and they originally wanted to charge me a dollar to tape the box closed.She waived it, but I wont be going back
Charged me $15.83 to ship a baseball cap to Louisville via the slowest/cheapest shipping method available. If you think that is cheap shipping for a 1/4 lb package then this is the store for you!
Excellent customer service. Never had any trouble with these people. Highly recommended for any postal and po box services.
Super nice and informative staff! I’ve been to this location multiple times and have never had a problem here!
Kasidi is very pleasant worked with her twice very good at her job!!!!
The ladies were super helpful and very fast. I was in and out in less than 5 minutes.
Always quick to get my package labeled and sent. Never had to wait more than 5 min.
My box needed a small strip of tape to seal since it came loose and I was charged to use their tape... never going back there!
I never received my package that my biological mom sent me I am never trusting this Ups ever again
Nonpleasant expansive. Just go 4 miles to FedEx in vandaliah, way better.
I had a great experience here, the woman running the store was very helpful.
Been trying to call the store for over an hour so they can send someone to pick up a package that fell off their truck...no answer and they pick up the phone and hang up.
The best UPS store great staff
Staff are always so kindly. Thank you Ktki for always helping us out. Big thumbs up :)
Was told shipping label was free but was charged to ship my Amazon package
Says thier open sundays 11am to 4pm online and I get here at 12 and thier closed
Nice people, but ripped off .. tiny envelope cost $11 to ship ground
Yes I like the people I work with. They are good genuine.
I used to like ups but there is a lady very rude that barely speak English, had a very bad experience here.
Very good place to ship from and very good customer support !
Jessica did a great job!
These guys really helped us out and the service was fast and friendly.
1A customer service employees take the time too help if you need
Fast service, boxed up and packaged items for us. Would return for future needs.
Standing in cold waiting. Supposed to open at 11. No one is here.
Just called them tom get a price horrible customer service
Fast service, super polite, love the customer service!!!
They are always short on staff and very very slow!
Very nice customer service
Excellent friendly service. A great experience.
Would not allow me to ship an amplifier...Weird.
N & out! 😎
This store rocks!!!
Always great service and clean.
Great customer service!
Associates very quick and helpful.
Excellent customer service.
Return AT&T WiFi
Very friendly staff.
The attention was very nice
Tina was awesome
Horrible customer service 😔
Just great
3.7 (112 comments)
Review №1
2022-04-27I had to get a tenant affidavit filled out and notarized, I went in with high anxiety, and not sure what exactly to do. A young lady named Jessica made my experience easy and fast. She instantly calmed my nerves, and was very helpful. I then had to come back a few hours later and Jessica instantly fixed my issue and I was back out the door, once again an amazing experience. Thank you Jessica!
Review №2
2022-08-14I have been to other stores but none are open long enough to experience the service, help with packaging and professionalism I receive at this store. The staff are always pleasant and helpful which makes the atmosphere welcoming. All of you are a star for all that you do going the extra mile.I recommend this store to anyone that appreciates great customer service.
Review №3
2022-03-25I had a terrible experience here. We’re in town from out of state due to an I’ll relative. My husband has to take weekly Covid test for work. I’ve sent them from this store for 4 weeks. Today I walk in, and ask to create a label as we were out of pre printed ones. The lady helping me proceeds to get another employee, Jessica involved. Jessica was extremely rude from the beginning and informs me they cannot ship samples from their store. I explained that I had been doing it for weeks, she told me that if I ship as a business I can, but am unable to as an individual. She was short and cut me off while I was trying to speak. I left briefly, came back and waited in line to request an envelope as they do not have them available like most shipping stores. The original women that was assisting me went to hand me an envelope when Jessica interrupts again to let me know they can only give envelopes to someone who is shipping from the store day of. Jessica was extremely rude and unprofessional. She went out of her way to NOT help me and make my experience a miserable one. Save yourself the headache and go elsewhere for your shipping needs.
Review №4
2022-03-25I was treated very poorly by Jessica at this location. The interaction with her was some of the worst customer service i had ever had. I can’t believe this store would let her pose as a store manager for 2 years. She dismissed what i was asking her and also at one point denied me services. She told me she was done talking about the matter. Then i asked her if i could ship out a pen and she told me no, you don’t want to ship that out. I asked her who are you to tell me what i can and cannot ship. She started throwing a fit and shaking when i asked her about the rules and policies. I also said that i hope her supervisor see this on video. Once i mentioned the video she tried to pose like there wasn’t a problem. I said don’t act like things are ok now since you realize there was camera. The store must not have audio on their camera because she was still cutting me off short and being very rude and disrespectful. I said do you feel it’s ok to act like this in front of your staff. You should be using this as a coaching season. Her staff appeared to be intimidated by her. She told me i raised my voice to the young man that was working in there and that’s why she is acting the way she is. I asked the young man in front of her about raising my voice and he no sir you didn’t. I asked her to understand that you need to learn how to talk to people. If there is a procedure or policy in place you have to be able to articulate that so there isn’t any escalation. She wasn’t capable of communication on any level with out showing child antics and shaking from being so upset.I will advise my local Huber Heights business partners to please not use this location while Jessica is on staff there.
Review №5
2022-04-18Just walked in and a manager was yelling at her employees loudly with customers in the store. I felt so bad for them and it was super awkward. The girl trying to help me was being yelled at for using the phone and the manager was screaming that she’d be fired on the spot the next time she used the phone. The poor girl just looked at me uncomfortably and said “drop off?” while trying to pretend it wasn’t happening. Please get rid of this manager!! Terrible treatment of employees and no regard for the customer experience.
Review №6
2022-06-24Jessica the assistant manager went above and beyond as the store was closing to make sure that not only I as the customer had a good experience but that my package was handled with care and delivered as should be which took a lot of time. She didn’t rush me. Being the last customer. Or complain and I appreciate her so much thanks
Review №7
2022-08-22Went in to return a package from Amazon and they wanted $3.18 to print out my label so I went to stables and they did it for free for me. I will never go back to any ups store when stables was glad to do it free of charge for me.
Review №8
2022-03-21I take business packages as well as personal packages to this location. Never have any problems. Always fast friendly service. I would highly recommend for any of your shipping needs.
Review №9
2018-06-11You cant beat the service at this UPS Store. They always greet me with a welcoming smile and a hello. They offered several services for small businesses and individuals. This is my go-to place to ship my packages for business and personal items. I appreciate that they have mailboxes, printing service, notary service, shredding and also some pack and go supplies. And theyre also able to help you with the United States Postal Service as well. The best thing is they keep the line moving with quick service and very accurate service as well. Stop in and check them out the next time you have to ship or mail something.
Review №10
2021-09-02This UPS Store and its employees are amazing! Huge thank you to Jessica for helping me ship 7 large boxes to my family all over the country. Not only did she offer me a dolly to assist with getting them into the store, she and Andrew helped make the whole process quick and easy. Considering the weight and the size of the boxes, I was extremely pleased with the price charged for shipping. I am a UPS customer for life and this experience validated that choice once again!