Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (96)
$5 to print a one page doc..WTH !!!And i had to logon to thier computer.I couldnt email the document..🙄NAW, Im good...
The people who work there are slow. I said I needed to buy stamps to mail some letters I had in my hand. She asked me if I was mailing them there - no ma’am. I’m holding letters in my hand I said I needed stamps for so I could drive to Pittsburgh to mail them 🙄🙄🙄🙄
Rip off artists.My company uses UPS Freight, UPS Capital, UPS Freight Forwarding, UPS Supply Chain, UPS Small Package, and UPS Customs Brokerage. I spend tens of thousands of dollars a month with UPS, just in the US.All I needed was a label printed and I was forced to pay $5 to do so. It used to be free and I’d have been OK with a small fee for paper and time but $5 is such a scam.No employee cared. The manager said he couldn’t do anything about it because their a franchise which really doesn’t matter to me.Pick another UPS Store because this one seems to be trying to find ways to overcharge people. Or pick another shipping company altogether.My next stop for a complaint is to the UPS regional operations manager next time he takes me to lunch. I put a lot of trust in UPS and I don’t do business with scam artists.
Worst shipping location ever. Customer service is totally absent. Avoid this location. The counter employee changed my ship to address on one package without my permission. I told him I gave him the correct location. Now my package is in purgatory for the last 4 days...to go 2 hrs away! And when I called them to inform them their employee messed up, the manager said it’s not their fault they screwed up the address (even though I told the employee he’d input the incorrect addy before I paid). Steer clear!
Opens at 8am and it’s 831 and still no one to open the store. Not the first time this has happened
Old lady working there is about as unfriendly as it gets while trying to skirt the line of professionalism, doesnt seem to want to do anything.
They want to charge $5 to print a 5 cent prepaid label. Thats a great way to lose customers.
I drive an hour to come to this store to get help with shipping and returning items. I have not had a bad experience here and am always helped quickly and expertly. When it is busy, which is almost always the case when I go, the workers are good about greeting people still and letting them know that they are seen. The guy with the beard, Justin(?), is always very helpful when explaining policies of the store, I believe he is the manager, and the two girls that have helped me on multiple occassions are both quick, mannerly, and trained well! I will continue doing business here and would reccommend others to as well.
Please allow yourself an extra 20 minutes to drive to another UPS store. Terrible location with total lack of customer service and professionalism shown by employees.
Always helpful and informative. Ive done a ton of shipping for personal and business and its been great. Tracking packages are easy and everything has arrived safely and on time.
Horrible UPS Store. We shipped a package to this store for a customer to pickup. They rejected the package. All other UPS stores accept and charge customers $5 to pickup. UPS should shut this store down, lazy people who run / own this store.
If I had a choice, I would not give this branch any star. This is the worst UPS store that I have ever been to.This location refuses to provide customers with receipts for the packages that they dropped off. Extremely rude and unprofessional. Was rejected of receipts when asked and had to fight my ways for it. I want to make sure that I’m able to track my packages with the receipts and that it was scanned in. I am now forced to go to different branch for the receipts when I actually live near this branch. One of the employees said this to me, “if you want a receipt, don’t ever come back to this branch again.” Under no circumstances should I be treated this way as a customer. This is unacceptable, this branch should not exist, some upper management have to look into the customer service of its employees.
Horrible customer service. The workers do not care about helping. Don’t use this location. They also refused to contact manager regarding an issue.
Literally the fastest, friendliest, and cleanest UPS I’ve ever been to!!
Terrible service and lazy employees. Acted like no one should come in an hour before close. I would have hated to see the way to treat people 15 minutes before close. Just really the worst kind of management working at this location.
Not Sure why this guys deny receipts , I ended up losing track of one amazon return and i ended up spending lot of time with out evidence.Hope after seeing this review they will print us receipts. I starting driving all the way to Westerville and I avoid going this place when I have some important things to ship.
I really appreciate how much Dustin went above and beyond for me in helping with the printing of my wedding invitations. After going to a few other local stores and having very little assistance from them-Dustin truly saved the day and decreased my stress level with how willing he was to jump in and solve the problem when I walked in nearly in tears. He was so incredibly accommodating and showed such a high level of customer service that I will tell everyone I know to go to this location for any services and this is the only place I will go for printing needs in the future. UPS is truly lucky to have an employee like Dustin. Thank you!!
Its 8:13am and no one is here. It opens at 8am. May 4th 2022z
Terrible store and practices. Got the insurance on an item and paid them to pack and ship. The ring video showed the delivery guy DROP the box on the doorstep which of course damaged the item insured for a measly $300. The manager calls and acted like I was taking the money right out of his own pocket and said they would take the item damaged and everything else that was shipped with it! Two months later, no claim paid and we are still following up. The insurance on these deliveries is a joke after pictures and even the Ring video.
This UPS store is great! Dustin was so helpful and went above and beyond to help my fiancé with some printed wedding items. He showed top notch customer service and patience (even when she found a typo). We will use this store anytime we have printing needs in the future. Thanks guys!!
What a great UPS location! I had to get a package to Bridgeport, West Virginia overnight and the people behind the desk offered me three solid options.But that is only part of it, I had child with me and he was resistant to coming in the store. They were kind to him and invited him to come in too.This place will definitely get my business again!
Dropped off packages. Requested a receipt for proof of drop off. Smart a$$ employee advised it’s on the QR code. Most likely lost $300.00. Learn from my mistake and demand a receipt.
This was by far the worst UPS store Ive ever been to! I was shipping a 9ft rug, which I had already received an est on. When I got to the store the customer service was very disappointing! Im 7 mo pregnant with 1 year old baby and the front desk women was giving me a hard time about the shipping. There were 3 employees at the location, bit I received more help actually from another customer then them!! Im very disappointed in UPS for hiring people like this to represent them!!!
Rushed home from work today to send out my nieces birthday present since I found out today I now cant make it home, which is 9 hours away, for her birthday. I made it to the store at 6:58pm and the doors were locked. The employees starred at me when I looked in as I pulled the door. I work in customer service and I could never lock my doors early, and if there was a customer after the doors were locked, especially that close to closing, you always take care of them. My niece now wont get her gift until after her birthday. I watched the employees leave at 7:05pm tonight, must be nice. Very unhappy with this location after this experience.
Very prompt and professional customer service. The manager Dustin and his staff were very friendly and knowledgeable. They were very considerate of my time. They were very attentive and made sure to explain to me all of the details involved with my shipment. I highly recommend their services. Thank you Dustin!
Customer service was worst. They dont care the people. And They are so rude. I have experienced this couple of times.
I had a package returned here (a TV) and even though they had my information I never got a call that it was here. I gave it a long time because the repair processing of the tv is lengthy per the customer service of that company. After some time I did some research and found out that it was returned only to find out that this ups store threw it out after a period of time without calling me. The very rude clerk and manager were nasty in trying to say they called me multiple times and that was a lie. I had them look my phone number up and it was correct. They also had my address so a letter could have gone out. So not only was I out the very costly packaging charges and shipping but now a tv. When I enquired about them reimbursing me I was met with rude short answers that basically meant its not our problem. I also asked for owner contacts to complain and they gave me bogus info. I would pass on this location for sure.
Customer service here was very poor and unprofessional. Manager was very unkind and somewhat angry. I went in today and was quoted a price of $254.00 by a nice lady Monday then came in today and was told its over $450.00. When I asked about the difference in price he acted like he didnt believe me and repeated himself over and over. Then tried to charge me over $450.00 when Id already said I only have $300.00. Very sad to see someone in this business when clearly they hate their job and take it out on customers.
I had to ship a very expensive collectable and the person that helped me took great care in packaging it and getting it ready to ship. My buyer received within the shipping timeframe and was pleased how well it had been packaged. I had a good experience and will use their service again
Raven was wonderful by helping me send out a few items I had sold on eBay. Will definitely continue to do business here!
They are actually great. We ship hundreds of packages monthly at this location and have never had issues. Always friendly and helpful.
This ups store a f--King ripp off! They charged me $68 to ship a 1 lb box from Ohio to Florida for two day shipping. And they were trying to charge me $98 for one day shipping. I will take my business to usps that has prices 3 times cheaper for same service. I am not sure how this company is still in business? The package that I paid for $68 was not delivered in two days like it was supposed to. What a ripp off!!!!
They provide printing service but doesnt have interface between phone to printer or email or Google drive. On top of that, 5$ for printing a label. Total rip-off!
Wonderful customer service today. Worker helped me get my about 40 pound packages in the store from my car. Very kind. I very much appreciated since I didn’t have anyone with me to help. A+ service at this location.
The store has just actually moved and the staff behind the counter was very friendly!!! They are still in the shopping center with Kroger but they are now down by Target and Lowes- right in front actually by the AT&T store! The store is much better than their old location!
They provide printing service but doesnt have interface between phone to printer or email or Google drive. On top of that, 5$ for printing a label.
They are so nice , and everyone have good patience . Regarding notarization we had some questions and they have clarified clearly .They said they dont stamp on your copy of document but for each of document they will provide you a seperate notarized copy.Though I dont want that way, so went to some other place and got the job done .
I’d already paid for shipping for my goods, and this UPS location passed along a $20 charge for a regular cardboard box. Not a sustainable business practice to pass along these excessive charges to customers.
Probably the laziest UPS staffs I have ever seem. Their faces were telling me that they didn’t want to help customers. Both of them insisted that they don’t have the right to give a quote for shipping packages. What? That’s your job!
Rude service. Asking $5 for amazon label print. Even amazon recommended $1 printout at ups stores. So this is a roberry. Not a customer friendly store.
Returned package. Unknown why. Took to another store with no issues. My husband came back home and he mentioned he should not have left it, as he just didnt feel comfortable.
I walked in to return an Amazon package. They scanned my bar code code and got the package on its way and me out the door in about 5 min, and they did it in a friendly way. What more can I ask for?
As of 4/11/2015 the UPS store is in Kroger parking lot but down closer to Target and Lowes - by the AT&T store. They are so nice in this store, and very friendly and efficient!!!
The employees are always welcoming and efficient with their services. I am also impressed by the level of patience I have seen while there.
First one clerk says $20 then the other says $40 what a way to rip off the public and this is a franchise store. I guess they want to line their pockets and price gouge the public.
Highly recommend to avoid dropping off packets. The system was down and no support on what to do next
I hate coming here. Unfortunately this is the closest ups store to me. Ive been here four times and the employees always seem to be in a rush to get you out of the store for whatever reasons
Walked right in and was waited on no problems whatsoever everyone was very nice but I was not offered any kind of receipt for what I dropped off
Despite the huge sticker on their door, their website, and info on Google maps, they DO NOT HAVE NOTARY SERVICES. Sometimes they might, sometimes not. Dont try to call to find out, they do not ever answer their phone. You must leave a voicemail and if theyre feeling extra bored, they MIGHT call you back to tell you if they have notary service or not. STAY AWAY.
Google says this store opens at 8am. The sign on the the door says 8am. Its now 8:14am and this store is still locked up tight with no employees in sight?!?! What a waste of time this was!
I waited for over 25 minutes and they never opened . There was a line of about 5 people also waiting. As a business I think this is super unprofessional. I had to leave so I could go to a mandatory training since they never ended up opening up.
It is 9:10am on Saturday and the door is still locked. The store is supposed to be open at 9am... Any questions in regards to their customer service and punctuality?
Came in the store 11am July 1st. The gentleman alone handling the customers was clueless. waited 15 minutes in line and left. Only two persons ahead of me. The first customer was still being processed.
I have had a mailbox here for 3 years. The workers make the store special very good employees.
Great service. Straight to the point
Worst location . Cant do returns to Amazon due to poor internet. This has been going on for 9 months. WTH ?
Friendly staff and courteous. I called up three UPS store about pricing on Notary service and this people are cheapest around this area.
This crew here at UPS are awesome. Dustin went above and beyond to help me out. Keep up with the good work guys
$5 to print a label... Lmfao, this location and their policies are a joke. Go down the road (or nearly any prefer location) to avoid this franchise.
Purely cold customer service. They are just willing to go out of their way to help. I won’t visit store for anything!
When traveling I always look for UPS Stores to help me with any business communication. Enjoy working with them.
Excellent service! Literally went out of their way to help me pick up and ship a high-value item. Highly recommend.
Awful store. Slow, unfriendly, indifferent. Avoid.
Terrible customer service.
Rude and unprofessional. You’re better off going to the fed ex store down the street. Don’t waste your time here.
Charge $5 to print a shipping label. Go to another ups store.
Deliberately make things difficult. Lazy staff!!!! The girl in front desk. Should be lay off her!!!!!
Guy with the hat is always nice and helps me ship a lot
Amanda was very knowledgeable and helpful. Was able to help me with what I needed quickly and efficiently.
Dispite advertising Notary services on stores web site they dont have one on staff.
Employees don’t wear masks. Isn’t it a mandate?
Extremely unfriendly - not expected from UPS!!
Listed as a notary service, when i was told that they are not.
Best ran UPS store that I have used.
Rude and not helpful. They should not have this franchise.
Been here numerous times, never had an issue. Friendly folks.
Very rude ppl. Avoid this place
GREAT STAFF! The bearded guy is very knowledgeable.
Closing at 7pm on a weekday isnt convenient for anyone.
Rude people and very poor customer service.
Always fast efficient and friendly!!
Store is closed and no longer there
Fast friendly service
Great Location!!
Great
Amazombia
2.5 (96 comments)
Review №1
2022-04-28I wish google allowed 0 stars or even -1 stars.Following are a few from the non exhaustive list of negatives about this store:1. They always open late and close early. The working hours listed in google and their store front is seldom followed. Every time there is some lame reason.2. Very unprofessional, unfriendly and rude staff. Its as though they hate their customers and their job.3. They keep finding ways to swindle money out of their customers. They charge $5 for even printing a label.4. There have been known cases of discrimination against people5. Employees seem very lazy and make people unnecessarily wait without attending to themI cloud keep adding more negatives. Go to the Fedex store down the road or another UPS location even if it costs you gas and time. You would be treated with a world of difference. UPS management should cancel their franchise license. Not sure how theyve let them survive so long with such behavior.
Review №2
2022-06-23It’s 9:00 AM on a weekday. The sign out front (and the hours on Google Maps) say they are open at 8 AM Mon-Sat. The store is closed and locked up, with not a single worker inside. Both the outer door and the inner cage around the counter are closed and locked.I get that staffing can be difficult, but at least have the decency to post the correct hours and not waste my time.
Review №3
2022-08-12Tried to ship some artwork with FedEx and they said itd be $550. Got it done for $150 here and the associates put in a ton of effort to pack it efficiently and safely to keep the price down while keeping everything safe. Walked out with a big grin on my face.
Review №4
2022-06-13Went in to return some Amazon packages and the two guys behind the counter began basically harassing me for bringing in an Amazon return. They weren’t talking to me, but loudly to each other and the other customers about how: “They should stop accepting Amazon returns after 5 pm so that they can close early” and how doing so “would teach those people not to shop at Amazon anymore.” They went on with this conversation, clearly directed at me, until I left the store. Incredibly rude and uncalled for.
Review №5
2022-03-26As a business professional I would recommend never using this UPS location. The last time I was in I was berated in front of a line of people which was totally unprofessional by the manager for only asking for a receipt. This has happened a few times before and I was told the lenders I work for do not pay them enough to take my envelopes with loan documents in. I was then told I was unwelcome. I do not believe this to be representative of a UPS store. If I could give 0 stars I would!!!
Review №6
2022-07-01I dropped off an (organized) box of about 50 pre-labeled small packages and was asked by the manager not to do that again because they “aren’t equipped for it” and they’re “just a franchise”. Maybe don’t buy a UPS franchise if you don’t want to handle UPS’s shipments.
Review №7
2022-02-10Like most of these reviews, I specifically asked for a receipt yesterday when dropping off an Amazon return. I was told,”Your code is your receipt.” That’s ironic since the UPS a few miles away on State Street & Maxtown ask if you would like a receipt. Lesson learned, never go back. Customer service is lacking here. Go the extra few miles down the road, the other UPS is light years better.
Review №8
2021-09-09Highly recommend steering clear of this place for any package returns or one-off print jobs.I needed to print a return label to ship a package. My primary location allows you to email the store directly and they’ll promptly print it out for a small charge, by sheet. Totally reasonable.Here, they require you to use the computer to print yourself. This is also reasonable. I waited in line for 10 minutes while another customer finished up, only to find out it’s a $5 charge simply to USE the computer. On top of that, you’re charged by sheet. I was not informed of this charge this during my wait, likely because the staff knows how ridiculous it is.So to summarize, it would cost about $6 to print a single sheet of paper. A complete racket. Take your business elsewhere.
Review №9
2021-11-03This is absolutely the worst UPS store Ive ever been in my life ...still clear you have been warned. They claim they cant give you a receipt for Amazon packages that you drop off for return.. they claim you have to contact Amazon if there is an issue with the return however they have not provided you with any proof that you dropped it off. I will never use this place again and if you read this review and you use it then its nobodys fault but your own.
Review №10
2021-08-11I ship a lot of packages and this is one of the 3 stores I use to do so. Unfortunately the guy there has an aversion to printing a receipt for packages dropped off. He indicates that the tracking is in the email etc. I then try to tell him that Im not worried about the tracking, but rather the confirmation of receipt by UPS. This removes my liability and places it onto UPS at that time. I have tried to explain several times, and honestly it just appears he doesnt want to understand but rather badger me each visit. I try to stay away from this store as much as possible due to this.