Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (190)
I use this location frequently! Today, I took a package I’d sold on Mercari and without realizing it was supposed to go to USPS. The woman at the register was so sweet and helped me figure out how to make it work! She was so quick and so sweet! Definitely will only send UPS now.
Manager Dori and her excellent team, including Shiloh, and Carson provided extraordinarily professional and personable service in person and over the phone across two days in January of 2022; protecting us from potential exposure to CV-19 by coming outside to our truck to conduct business; and re-sending a mistakenly returned package.The kindness, humanity, patience, and professionalism Dori, Shiloh, Carson, et al. provided us during these difficult days was greatly appreciated and is most deserving of praise, commendation, and recognition.Wife and I highly recommend Dori and her UPS team.George D.
Was super helpful! Way cheaper to mail with them. They also sell stamps, mail things USPS and can package items for you! Ladies there are so friendly!!!
Megan & Jess went over and beyond for us and helped make our chaotic night a little better. We were running late and they didnt hesitate to still let us make our shipment minutes before close. They were friendly, quick, efficient and professional. They deserve a raise for sure! Thank you Megan & Jes!
This is my preferred UPS store, always speedy with friendly staff. Just now went in to drop off a package, I didnt have tape but the ladies working said they would take care of it. In and out in maybe 2 minutes.Update: was just here 5:30pm on a Monday, line was all the way to the door. In and out in under 4 minutes.
It’s always quit we are in and out. Very friendly and they are always ready to help us with everything we need. We love this store in Beavercreek Ohio. Also it doesn’t take us long to drive here.
Store 3397 was so awesome they went above and beyond for me I’m a complete mess when it comes to shipping things and they literally held my hand through the process. Shout out to my girl Hannah for taking extra care of my shipping needs this was by far a great experience!
I used to cringe when I had to go in to this UPS to return something from Amazon. Today I went in with a rather challenging return and immediately noticed a different vibe. They were smiling, nice and eager to help. I knew something was different. They mentioned the ownership had changed. IT WAS VERY OBVIOUS because they went above and beyond to ensure my return was completed properly. Im so glad that I dont have to dread walking in there ever again. BRAVO to a new beginning and new customer oriented culture!
At some point in time either a new owner or managment team has taken over this UPS. I had a mail box there for several years. But the new team seems a bit lost. If you are dropping off a package you are ok but othwewise....ah who knows. I went to turn in my key for my box and the front door and instead of them checking the key in the front door they took the wrong key off my key ring. I told them I would just try it in the front door to make surte they were getting the right key but oh no we can figure it out. LOL yeah right. Next morning I could not get into my business. They took the key in the back to have someone look at it and maybe compare it to theirs (not sure) but apparently the manager behind the curtain (wizard of oz stuff going on) took the wrong key. They also acted upset when I asked for a recipt for returning the keys saying we dont give receipts. Yet, when I rented the box the forms were very specific that if you lose or do not return a key there was a charge. I insisted and finally one of the underlings scribbled out a receipt on a blank poece of paper. Glad I have severed ties with the wizards.
I had a box with this store for 3 years and I was absolutely thrilled with the level of customer service. I got the box while I was living in California and was set to move to Beavercreek where I would be started a business. I opened the box all the way in California and the process was easy and smooth. For three years this team has treated me and my small business very well, receiving a few hundred packages (many of which were quite large) and never made a fuss. Always helpful and friendly, they were just all around a great store.Only reason Im leaving this UPS is because I moved elsewhere in town and its 30 minutes roundtrip extra versus my new location. Otherwise id never have left.I highly recommend this UPS store if youre looking for a box, especially as a small business. Theyll treat you right!Thanks again to the whole team, you all were always great!-Brandon
Had one of the craziest experiences of my life here and wanted to warn others that one of the managers who works here is mentally unhinged. My wife went in to try and ship a set of air pods (small package worth about $200) at the most basic speed with insurance. The person she dealt with was the manager. He initially rang her up for $175. When she told him that was unacceptable he rang her up for $75. Assuming that the high cost was for insurance, she paid and left. When she arrived home and looked at the email receipt, she realized the manager had charged her for second day air. We called the store back within 30 minutes of dropping the package off to inform them that they had overcharged us. A different employee answered and told us there was nothing that could be done as the package had already been picked up from the store (this turned out to be a lie). We then requested to talk to the manager. He got on the phone and was extremely short with us, told us to bring our credit card into the store, then hung up on us. When we arrived at the store he had us swipe our card and then handed us our package back without saying anything. Confused, we asked if we could still ship the package basic ground like we originally wanted. This is when the manager lost it. He started shaking and told us to get out of his store. We said we didnt understand as we had been calm and polite the whole time. He told us we didnt need to understand, we just needed to get out of his store before he called the cops. At this point we were getting glances from the other employees there as his behavior clearly made them uncomfortable. We again asked him politely if we could send our package still as we had made 2 trips to the store at this point. Without saying anything he pulled his phone out, walked to the back and proceeded to call the police on us. We were so shocked by this crazy, erratic behavior that we left not knowing what to do. We just figured everyone else should be made aware that this store clearly has a culture of deceit as we were lied to by more than one employee there. Will not be using that store anymore.
Don’t send a gift card to your loved one through this company they’re either going to steal it or lose it. Then tell you they won’t replace it.
This store is convenient and provides prompt professional service. The manager also works with local businesses and really understands our challenges and trouble. Case study: July 2020. The entire crew helped me package a check for overnight delivery late on a Friday evening. When I reached home and double checked on the original request, I discovered I had been scammed by a very convincing e-mail message! I called and the UPS store held my shipment. I returned to the store and retrieved the check and the store cancelled the shipment. This saved our organization a significant sum of savings that would have been lost to this scam. The store went out of their way to provide polite and excellent service with both the shipping request and cancellation. This turned what was a embarrassing situation into a great experience. Thanks for the great service!
Excellent service every time I walk in the door! Consistently greeted with a hello and how can we help you. As a manager in my day job, I especially recognize how great of employees they are. The staff members always remind me of their additional services and never seem bothered by questions or that I forgot to put tape on my package. They truly seem happy to help and I always trust my package is handled properly. I consistently take my business to this location as they make a typically not so fun errand more enjoyable.
This place is FANTASTIC!!! I cannot say enough good about it but I will try. The location is great, the store is very clean and organized and supplies are always stocked. No matter what time of the day I come in, I am ALWAYS pleasantly greeted right away and if they are busy, they make sure to let me know they will be right with me. They are professional yet very personable. This is something I feel is missing from other types of places that provide the same services. I have called upon the store MANY times for lots of things I needed and have never been disappointed. I make copies, I do lots of faxes, I have mailed many packages and I am considering getting a P.O. Box because unlike the Post Office, UPS provides an actual street number which is really a nice option. I think you would be surprised at all the services they provide and you may not even know unless you check them out. I HIGHLY RECOMMEND you do this. From the exceptional staff and services, you will find it is the perfect place to do so many of the daily tasks you need to do with ease. They will help you do this in a more pleasant way and get you going on your way!! :)
Always fast and easy to use (mainly use them for Amazon returns and USPS shipping)
Everyone that works at the store are extremely friendly helpful and are always there for me. I was in today and had a problem with my printer at home I was unable to print a shipping label to send a package back but Kelly the owner of the store was able to access that information through my email on my phone so that I could get that package sent back today. That’s just one example of how wonderful this team is!
Ive been to this location twice and both times I had fantastic experiences. The first time I was unable to ship with UPS because of logistical issues on my end but they let me keep a small piece of bubble wrap even though I had to go to one of their competitors (by no fault of theirs). The second time I went in to purchase a box but couldnt because theyre unable to take credit cards for purchases under $10. They went out of their way to give me a scrap box that fit my needs even though I wouldnt be buying or shipping anything. In short, theyre a fantastic, local company where the employees care and do their best to help out even when youre not spending money with them. Will absolutely be returning.
Great UPS Store with wonderful staff in Beavercreek, Ohio. I been going there to drop off UPS shipments for my office and other shipments for a few years now. Clean and nice location in Beavercreek, Ohio close to Krogers. No bad issues at this UPS Store at all.
I stopped in on Halloween to ship a package. I was greeted with a hello upon entering the door. I needed to print a shipping label before shipping and I was quickly assisted by a lovely and helpful employee who helped me print my shipping label from my flash drive. Thanks again to wonder woman and the rest of the staff at the UPS Store!
The UPS store was so helpful and caring. I had to return 2 amazon packages for the first time and i had no idea how to do it they gave me the wrong codes and i live 30 minutes from a UPS store. I was irritated and the lady helped me and walked me through everything and was able to get everything shipped without coming back :)
I shouldve left a review for this store on day 1UPS Experts5 Stars- 10/10 ServiceTop UPS store I’ve ever been too. Knowledgeable and friendly staff. The whole team is throughly trained to serve you. They‘re always offering their expert services and they give you coupons on the back of your tracking receipts. Notary service and mail box services all available plus more!Make this your go to UPS store to drop off your pre-labeled packages or let them take care of you personally with all your shipping hassles.Get everything a UPS store has to offer and more right here! This store has consistently given me 2 years plus of the best service a UPS store can offer. Never a lost package, never an inconvenience or discrepancy.Keep up the good work!Holiday season is here!
I absolutely love this store and all of the staff. They have helped me find the quickest way to get a package somewhere, the cheapest way to ship a gift, notarize paperwork, get stamps and pick out cute new pop sockets for my kids. It’s a super convenient location. I love when the Girl Scouts decorate their windows for the holidays. I prefer going here over the post office and fedex 1000%. I couldn’t recommend a better place or friendlier staff.
We dropped off an Amazon return. The woman that helped us was nice.There was an older man there that was rude and hateful. He kept making comments -“is it 6:59 yet!?! Better yet 7:01?!?When the lady asked what we needed help with, we said “we have an Amazon return”. The spoke up and said “of course you do! Just like EVERYBODY else!”I just thought it was inappropriate to be making in front of the customers!I don’t like going to the UPS on Feedwire but - I might have to start making that trip-ugh.
I was not having a great experience in figuring out how to properly get my shipment sent out, UNTIL Kelly and Marty (forgive me if I misspelled that) jumped in the next day. They went above and beyond: finding and holding my package from shipping until I could get there and getting it properly re-labeled, so that my return would process correctly. I will definitely use this location again, based almost entirely on the strength of their customer service!
Avoid this place! I called to get a price over the phone, but they said they couldnt do it even though I had the dimensions of the box and weight of the item, even the address. I then asked if they had boxes I could purchase to ship my item and the answer was yes, when I asked for a price, the said they had a packing service that would cost $30. I decided to drive down and get a quote for shipping only, after I had packed my own box. The young man took the shipping address and quoted me $51 to ship. I quickly responded that was too much, then he said he could do it for $35. Now I was puzzled because I had asked for the cheapest price and was given a quote only to be given a new lower price. I rejected the second price and was informed that maybe his boss could do something better. Moral of the story, these guys are not moral. I went to the post office and got the same delivery date for $16. Never again UPS store, you are crooked.
This store is the very best of the UPS stores. I walked in today with two lamps to be returned to Amazon - each to be packed with original packing in a larger box - and then those large boxes packed within yet a bigger box. This store did that packing for me - and I always get exceptional service at this store - this should be your first choice for a UPS store - or for any packaging job that you may have - definitely 5 stars - thanks, guys!
Incredibly helpful customer service. Quick, easy, and knowledgeable staff. Went out of their way to help with a return shipment. They have boxing, moving, and shipping materials for sale. Ill be sure to go back to this location if I need any shipping done.
This UPS is awesome!!! They allowed me to come in 15 minutes after closing and helped me with my return. Also one of their young workers helped me carry in my huge heavy box inside from my car. They were so sweet and kind at this UPS location.
Had a similar experience with the same employee as jammie wenzel-lane below. Wont be going back to that location. Have had good experiences at the Centerville store, so if I have to use UPS, thats where I will go. Too bad because the rest of the staff at Beavercreek has been stellar.More to add to this review--went to the Centerville store after this and had a pleasant experience, as usual. Glad there is a local alternative.
I stopped in during a business trip and the staff was very helpful with shipping an overnight package. They were quick and courteous. If you are in town I recommend using this UPS store for any shipping or business needs!
The owner of the store engages in deceptive practices to include pricing and shipping options. Several years ago, he took an expensive aircraft part out of its original crate and, on his own accord and without informing us, repackaged it in cardboard and styrofoam resulting in the turbine blades cutting through the box and extensive damage to the part at a considerable loss to us. We neither consented to this nor were we informed this would be done prior to shipping. Last year, we were quoted $550 for shipping 3 medium value items via a slow shipping method to later discover we were overcharged by his store by $400. During the shipping process he took a knife and cut open the package that was sealed for shipping claiming that he needed to verify it’s value. This item was a component to a bigger piece of equipment , one we are sure the owner would have no knowledge of the specific value. We took a photo of him cutting into our package. Dropping off at the UPS shipping depot would have saved us a fortune. Yesterday we attempted to ship a mid dollar value item and we were quoted $236 for 3 day shipping. We opted to ship from the Obetz UPS and were charged $87 for the 2 day insured shipping and 3 day would have cost $60 vs $236 quoted at this store and this quite came after several lies from the owner.Sadly, the laws that cover the carriers are archaic and consumers have little if no recourse. Save yourself the time, money and horrifically condescending customer service from the owner Kelley and take your business elsewhere. Also take note of the owner’s snarkyand childish responses to all of the negative reviews about his substandard customer service. I am sure that UPS corporate would be interested in knowing a retail store bearing their name is owned by a scam artist.
Kudos to whoever does the hiring. When I brought in my return item, the lady that worked there (I wish I remembered her name) was super helpful. She carried one of the two packages I brought it, she was very thorough and quick. Other representatives were very professional when I overheard them talking to other customers.
Staff was very helpful today. Had a huge box to ship and they helped while I was carrying my baby. Had to print a label which they helped with. I didn’t have cash not knowing they only accept cash for purchases under $10. They helped and made my day much easier. I would suggest allowing card purchases of any amount. Society these days not many people carry cash. Just a suggestion. Thank you for the great service today!
The folks at this store have seen me at my best and worst and have shown uncompromising professionalism throughout. When I was rude and unprofessional, they still fought to do their best to earn my business - and they have.Its an incredible group of folks - from top to bottom - and they do an incredible job. I was used to print jobs taking several days to complete, but my last job for them was ready the next day - and that, despite the fact that I had to re-send files for printing just a couple hours before pickup!Thanks for putting up with me and for your wonderful support. You guys are great!
Not sure who the older guy is but will try to talk you into having everything repacked because he doesnt feel comfortable with it. Dont do it, you want to buy a service just go for it, if he isnt comfortable with you being charged less money so you can get a package there that still was destroyed after paying 60$ and it taking longer then go somewhere else. They also have given me zero information on the claim I sent in weeks ago so I get to go have the most fun conversation with them about that this week. Will update on store behavior after Im done.
Desirous to make a free Amazon return for an item that came in a large box of multiple items, UPS decided to give me a free box instead of charging me upwards of $5 bucks for a new one.Great customer service! Thank you!
Same reason as all of the other poor reviews. I have been there several times and the owner always wants to repackage an item and overcharge. I have never had any issues at other UPS locations. Also noted the unprofessional replies to comments. The owner should also probably leave politics out of customer replies. Not a good look on UPS
This is the only UPS store I will go to! The staff are always FAST and very friendly. Fantastic attitudes, always answer my questions, amazing customer service! Keep up the great work! SO MUCH BETTER THAN FEDEX!
The UPS store in Beavercreek is a great place to go for not just shipping. Our family has used them for various projects that need to be printed. The employees there are super friendly as well! Thank you!
I love that the store is such a part of the community. Today I went in to purchase a large box for Operation Christmas Child collections, and was generously gifted one instead. I always see flyers and signs promoting local events, and it makes me feel like the company, its franchise owner, and all the employees really care about whats going on in our little town.
Ive known the owner of this store for many years, and can vouch for his integrity and the pride he takes in his work. After visiting his store for some notary work as well as a shipment to Australia today, he was efficient and accurate with his shipping advice, and offered it all at a fair price. Now if he could only learn to play golf as well, hed be set. Thanks for the quality service Kelly, and as always, it was wonderful to see you.
Prices are ridiculously expensive. I had a couple of packages and ended up mailing 1 small thing. Staff forced me to buy their box before doing anything, even though I pre-paid for my stuff. Also, make sure to bring cash, they dont take cards if the price is less than $10. Its 2019 who doesnt take cards for less than $10? Are you serioulsly that desperate to make cents? Also, look at previous comments, look how the owner childishly replies to the reviews. USPS is way better and cheaper in the Beavercreek area. Make sure to check prices at other UPS stores before. Too bad I prepaid for my stuff, never again.
I went to ship a guitar from Ohio to Idaho. I went to the UPS store because they said they have guitar boxes. The first price they quoted me was over $500. They were able to get get the cost down to $280. Are you kidding me!!!!! I can fly there and hand deliver it for that price. I would not trust these people, they are absolute crooks!!!!
Ive been in this store about 6 times over the past 2 years, and they are always friendly, professional, helpful, and efficient. Ive returned Amazon purchases several times, and it never takes more than a minute or so. I wish other places were as stress free with no waiting.
Have to have cash when you come. If its less than 10 cash only. 2.15 to print a label I was sent to send something back. 15 cents on Amazon qr ups codes.The lady wouldnt get off her phone at all. Still on it when I returned after getting cash.Can not believe I get nickel and dimed to send stuff back that already had labels that just needed printing.
I love these folks! I love them as much as I hate shipping things myself. Boxes, tape, addresses, its a huge pain and dont get me started about the post office. I actually look forward going to this store... great service and great people.
GREAT CUSTOMER SERVICE! There was a problem with my online print order, and they went above and beyond to fix it. And at no additional cost.I definitely recommend using the Beavercreek UPS store, and they have earned ALL of my future business. Thank you!
Just used this location to handle a closing procedure on a home in another state, Aaron was exceptional in handling everything i threw at him, and was extremely professional and courteous! i recommend using this place for all your printing and shipping needs!! go see Aaron you can not go wrong!! will be back!!
I love this store. It’s convenient, quick, and has super friendly and helpful employees. They make my Amazon returns painless and even walked me through a fix when I received the wrong return label.
I love this UPS store, all associates are always nice and professional. I drive from the Fairborn area to use this store even though there is a UPS store 2 minutes from my house. They rock during the holiday season so you should really check them out!!!
I just finished a discussion with a representative from store 3397. Totally rude, I’ll mannered and needs to be removed from answering the telephone. I don’t know if he was the owner, manager or an employee but he needs to learn to speak like an adult. I believe customer service at any level should be approached by an employee with the ability to speak properly. I am not a child, i am a 54 year old women who doesn’t appreciate the being spoken to in the manner the person spoke with me. Take note... to the man with the anger management issue.
I work with Shoes4theShoeless and we were packing two big trucks to send to TX for hurricane relief. I stopped and asked the store manager, Kelly, if he could donate some boxes. He was unable to donate new boxes, but he collected a HUGE stack of terrific, large, lightly used boxes and had them all stacked up for me to come pick up. I appreciated his help and donation!
Terrible comment from the older gentleman working the desk there. I made the comment that it is expensive to buy their box there when I have the amazon box my product came in, so it is highway robbery. The older gentleman working the desk told me to never return, so I told I won’t as it is my decision how I spend $12 for a box that I already have at home. I will go across the street to the competitor.
I was trying to ship a headboard to my sister and it turned out to be way more expensive than we thought it would be and the people here were absolutely amazing. Not only were they very helpful with bringing the headboard in and looking at shipping options, but they were just as helpful when we decided to not use them for shipping. They were beyond professional in their actions and I will be using them exclusively for shipping from here on out.
Lol $80 to ship a package less than three pounds and the size of a cellphone. Was told this was my cheapest option. Sorry I came in a whole 30 minutes before closing time and that it put a bee in your bonnet. And to the owner, save yourself the energy and see if you can muster an actual constructive reply, save your religion and your politics and your slackjawed, hollow patriotism, because I dont care. I came here for a service, not a sermon.
Customer service was amazing! The sales rep name Aaron www effienct, kind, and knowledgeable. I was in and out in less than a minute. If you go to this ups store ask for Aaron.
$10 minimum for a credit card? Who carries cash these days? If I didn’t have to get my items shipped today I would have went elsewhere with a little friendlier service and saved a few bucks.
Went to get a copy made. They had an unposted $5 minimum on debit cards purchases and I had no cash. They werent going to give me my print, until the manager said if I gave a positive review that I could just have it. 10/10 sketch.
Nice people. So expensive to ship boxes though. $21 for an average box. Yikes. And they needed my email and contents of box- I felt that personal informatio wasn’t necessary. Definitely check the Post Office first- wish I would have.
Missy gave the best customer service experience. I never returned anything to Amazon and she guided me perfectly through this process. Missy thumbs up and thank you very muchEarnest D. Heath
Outstanding customers service. They went over and above to make sure that my stuff was shipped. This is the only UPS store I will go to.
UPS Stores are individually owned and operated. I went to get a document notarized and I got charged $22.00. 2- notary seals $6 each , 1 certified copy for $10 (original document) I understand they can charge what they want but this is a rip off. I called a UPS store nearby and it would of cost me $4 a nortary seal and (NO) ceritified copy charge!! Notary service had to be paid CASH ONLY. SHADY! Not going to be a returning customer.
Very helpful and pleasant employees. However, I do NOT recommend you ask them to scan and email something to you. I had two things notarized which cost $6 each, which is a reasonable price. I asked them to scan and email the documents to me, and it remarkably cost $15 ($13 to scan 10 pages, and $2 for two minutes of internet time for them to email it to me). Had I known the ridiculous price to scan, I wouldnt have had them do it. I found out when I went to check out and was expected a total cost of $16 and was shocked to see it was $30.
Excellent and superior service. Staff was very pleasant, quick and sharp. Just moved here from Denver and I live close, so now I have a pretty cool postal spot near home! Thanks guys 😀🙌🏽
I will never ship anything from this store ever again. When you take a package in to get a price to ship they only tell you the highest priced option, then when you ask why so high theyll then and only then tell you the second most expensive option without telling you that there are a few cheaper rates. Do yourself a favor and just go to the ups branch down in West Carrollton.***UPDATE***I went to the US Post office the following Monday and sent the same package that the ups store wanted $50.00 to ship for $11.65
I brought to The UPS Store in Beavercreek, Ohio 4 large shoe boxes full of letters my grandparents wrote to each other while my grandfather served in WWII. They listened to what I wanted and they came up with a plan. I had them scan the letters and format the files so they were sorted by the dates they were written. They did each one which totaled 1,359 letters. This preserved a little bit of our familys history. They did a great job and its much appreciated!
Best UPS store Ive been to. They greet you the moment you walk in. Clearly put the customer first. Perhaps thats why I observed so many regulars being served.
All of the other ups stores couldn’t figure out how to return my package and get the label for it except for this one and they’re very nice!! 100% recommend
Absolutely great service, everyone here is so amazing here! Made sure my packaging was in the best shape to ship... Cant say enough good things about this place.
Just stopped in to get a box, customer service was excellent. Even helped me cut the box down to size for less shipping cost. Great people there.
Super helpful; the two ladies working Sunday were great! And knew about notary rules for titles.
If there was an options for NO stars that is what I choose. Got quoted $434 to ship a 40lb package. Was told there was not a cheaper option. Went to another UPS location in Fairborn and was charged $80 and that included $2,000 in insurance. Extremely disappointed in Beavercreeks location for trying to rip me off.
The owner is very rude and confrontational. The manager was going to make an exception for me using a corporate credit card for a $5 purchase, but the manager/owner came out and declined the purchase and said that he would only accept cash for any charge less than $10. In a cashless society and completion elsewhere, I will not be back after this outrageous confrontation. Very, very, unprofessional and this was done in front of other customers.
The staff is always friendly, helpful, and quick to answer any and all my questions! Every time I walk into the store I am greeted with a friendly hello. Their customer service and timely manner is what keeps me coming back!
I shipped my last package for almost half the cost at the post office just down the street. Also very rude personnel.Im not sure what your response comment means?That was the most trouble I have ever had just trying to send a package.
I went to the UPS store and tried to ship a package the size of a shoebox and they tried to make me pay $170 for them to get the package the in 2 days. So I went to the USPO store and I was able to ship it for $20 and they were able to get it there in 2 days.
Love this UPS! So very friendly staff and always quick as well! I use to dread going to UPS but drive to this one specifically everyone is so great!
Kelly went above and beyond to make sure all our documentation was notarized and completed as well as processed correctly for overnight UPS in order for us to meet our closing deadline out of state. We cannot speak highly enough of this location and would recommend it to everyone!
Excellent UPS location. Professional, quick staff. They knew exactly what to do with our large, unusual shipment. Definitely recommend it for shipping needs!
Absolutely RIDICULOUS. Needed a box (JUST THE BOX) and was quoted $55. For some cardboard. Thats insanity. Went just down the street and got the box, packing materials and signature confirmation for my package (shipping via UPS) for $28. I would NEVER return here.
They lost my package I was returning to an online clothing company. Then when they wrote me a reimbursement check, they were $15 short from what the total amount of the refund should be. I asked if I could have this changed and they said no. Unprofessional and dissatisfied. Will not be using this UPS again.
I needed to ship a grandfather clock from Xenia to Denver and Kelly was very helpful. He arranged to have it packed and shipped. I would definitely recommend this store!
Shipping gifts here is more pricy than usps, but at least they can guarantee its going to arrive by Christmas. And they pack it too.
UPS Beavercreek has always provided me with outstanding service. Their staff is friendly and helpful each time I need them. Highly recommend!
Highway robbery. Will never go here again. Mailed an evenvlope 38.00 for 2 day which I didnt ask for and 48.00 for a box regular ground. Very shady practice and the owner is the one who waited on me.
Aaron is the best, got me taking care of, I was in and out like bank robbery, my new place to take of business. They will see me again.
Always courteous and kind at this store, very helpful and service is good. Thank you for assisting me in returning an item to amazon!
The staff at this location was amazing. From the moment of walking in the store, they were extremely friendly. They went above and beyond to help me. Very efficient, I was in and out!
The staff are always fast and friendly. Every couple months I typically go by with some kind of return and Im always in, greeted with a smile and hello, and out, in record time.
The man working at the store literally bribed me to give a good review. No thanks! Cost me $2.15 to print my shipping label and to write this honest review.
I came in at the last minute on a Friday night and was having some issues with getting a package out. The owner Kelly stepped up and took care of me. Kelly secured my loyalty, thank you sir!
They overcharge for notary services. Be warned and check prices at other UPS stores before deciding. The difference in price is significant at the Beavercreek store. I didn’t know until the service was done and so I had to pay their price.
Customer service was amazing and they went above and beyond to help me out and make the shipping process easy!
Absolutely wonderful service by Marti! She was super friendly, had great customer service, and overall the staff was enjoying their jobs while taking care of customers at the same time.
Went in for an Amazon return item, they didn’t charge me for tape or labels. Great customer service!
The staff is AWESOME!!! There are other UPS Stores , but this one has the BEST service!!! Drive out of your way to come to this store!!!
Appreciated the helpfulness of the staff in being able to print an Amazon return label for me right at the store! Excellent service!
Always good customer service and quick too.
I needed to send a fax since my bank wouldnt do it for me, the staff was friendly and professional. She sent the fax for me and made sure it was completed before I left.
Im technology illerate and Kelley went above and beyond to me ship out a million returns my set me up with. Thanks a bunch. Great service
Every time I have needed to come here I have gotten wonderful service. The employees are friendly and work quickly, I love coming here for printing and package-mailing.
Gave me free shipping because T Mobile didn’t have a corporate account. Went out of his way to make me happy, which I was. Thanks
Great service, helped me get my amazon package returned with no issues, highly recommended.
This is my go to UPS store. They have always treated me fairly and Kindly with excellent customer service.
I love the staff at this store! Every time I have visited they have been quick to help and kind with their customer service. Highly recommend!
Everyone is always so nice and welcoming in this store. Have been multiple times and always the same warm friendly hello and great customer service!
I live in Kettering, therefore, the Wilmington Pike location is much closer for me. However, because of how rude and unprofessional the employees are I decided to give the Beavercreek location a try. This location does everything possible to go above and beyond for their customers. Their customer service exceeded my expectations and will keep my business.
Went in to return an Amazon package. Only took around 3 minutes and I was done! Great staff and very quick.
The lady that helped was very helpful. Wonderful personality and very professional!
This store helped me tremendously with my amazon returns! And they are so friendly!
The UPS store is so helpful and quick. The employees are very friendly.
The gentleman was extremely helpful with our needs. We we not sure of the process and he made it very easy. Would definitely recommend.
Very courteous, very helpful, they went above and beyond to assist me with my package. Highly recommend! -Terri Trame
Aaron is the best! He’s always friendly and has amazing customer service! I’ll never go anywhere else
Aaron was the greatest! Super service, super friendly! Taped up my return box! Thanks!
Pleasant staff and service. I used them to make copies of lessons to send to my students and while my school building is closed.
Always great and friendly service at this location. If youre shipping something in Beavercreek, this is where you want to go
Great, friendly staff. I was in a pinch and had to send out packages quickly and they were an amazing help.
I have always had excellent service at this UPS location. I highly recommend
Store 3397 took great care of me! When I need to ship something I’ll be back!
They try to scam you into getting the most expensive shipping price
I frequent this location and their service is always top notch. They keep the lines moving while offering friendly and effective customer service.
Excellent, professional, and quick service!!! They always go above and beyond 😊***Be sure to have cash for purchases under $10
Brittany and Michael were very helpful with a challenging amazon return. Two thumbs up!
Super friendly/very helpful with Amazon returns and patience with instructions
Great service here. The folks there are very helpful. Great place to go if you need to print anything!
Samantha was very helpful and polite. Had a great experience at this store. Thanks so much!
Super friendly and even when its busy, they are handling things quickly and it doesnt feel like a long wait :)
Trenton was of much help! Great facility
Fast and easy. Super helpful with my Amazon returns. Thanks
Fantastic & quick service. Aaron was very professional and went above and beyond in customer service!
Amazon was being difficult with return labels but this store helped me out!
Ive been to this location several times. They overcharge for everything. Also they are cash only if it under ten dollars. Employees are condescending and rude.
I had three enormous boxes, and I barely got one out of the car when two workers came out to carry my other two boxes in! Talk about service! Ill be making this MY place to ship from!
Lots of helpful staff, helped me figure out some tricky printing issues.
Made an appointment for notary service and was helped on time and efficiently. Good professional service.
Outstanding customer service! Will make a point to only use this location in the future.
Great customer service!! Always go out of their way to help!!
The employee that helped me was friendly and very helpful...I will use this location in the future
Aaron was very helpful and has good communication skills. Thank you
Very helpful and professional. They go way above and beyond to help the customer.
I love the service from the people here. They were amazing
Great service, quick and easy. Staff was super friendly too.
The manager was very kind and quick will use them again.
Not open today
This place is amazing!! Beyond grateful for their kindness and being helpful!!
Michelle in Beavercreek Ohio did way beyond what she should do and I think of for
Two packages, In and out in under 5 minutes.., Not bad and Thanks!
First give high prices and then low price they try to scam u
They were closed. According to Google, they should have been open
Staff is very helpful and prices are more than fair.
Quick and easy! Great customer service.
Store attendants are very nice and helpful!
This place is the absolute BEST!!!!! Always ready to help and very efficient.
Friendly and professional staff. In and out in under 5 minutes.
Quick, Easy, Witty, and moving along with the times. Thanks Ups!
Great customer service. Thanks Missy.
Kinda expensive but a good clean store
Great staff, very helpful and friendly.
The staffs here are extremely professional and helpful.
The staff is very friendly and helpful.
Always very friendly and helpful.
Fast, friendly, always helpful!!!
Friendly, helpful, and quick service.
Very professional, very quick service.
Always fast in and out. Friendly people.
Staff is extremely friendly and helpful 😁👍👍👍👍👍
Super helpful and professional!
Nothing but nice service. Recommended
Yo this owner is a straight up CLOWN.
Friendly, fast and convenient!
Awesome!
Excellent customer service
Very helpful and professional
Great, personable service
Great service!
Aaron is the best!!!!
Great service
Helpful staff.
4.2 (190 comments)
Review №1
2022-06-20Enjoy this UPS location due to they are open on Sundays. With the holiday they were closed. I called in the morning and spoke with Jason very pleasant over the phone an reassured me they were open today! Once I arrived and hauled in my boxes Jason was a delightful person. He even greeted each customer even if they were just picking up there mail from the p.o.box. UPS you have an excellent customer service employee who is Jason! Keep up the excellent work Jason!!
Review №2
2022-05-12The staff members here are so nice. I have gone there several times to return Amazon stuff and even when it has been quite a few things, they are always super nice. I appreciate that because dealing with people all day gets tiring for sure, so they smiling at you and being nice is a nice change of pace from seeing frown faces or not even getting a hi in most places.
Review №3
2021-11-20One of the best return experiences I ever had. The young lady that waited on me was helpful, courteous, and ever so patient with me dealing with technology issues. I truly appreciated the respect and kindness demonstrated by the employees at this particular UPS store. I would recommend that store to anyone with shipping in mind. Made a second visit to this UPS location and the experience was even better than the first. I am truly impressed with the folks that run that UPS those young ladies are the best
Review №4
2022-01-16This place has a habit or over charging. Charging customers for more than they want or need. I went in to ship a package, the staff insisted they repackage my box, after I repeated to her no thank you. She move on to the shipping. She told me the cost was $53.00, I told her no and walked out.I went on line and the $53.00 charge was for overnight or next day. I printed out a label and paid online it cost me $16.95. That is a big difference. Never again. will that store get my business.I would not give one star but at least one is required.
Review №5
2022-06-19Would have been great if the one of the few UPS Stores open on Sunday in the Dayton area had posted a message to their phone line or fixed it on the UPS website that they would be closed on Juneteenth before I drove 30 minutes each way to attempt to mail a time-critical package. Waste of time and with the current cost of fuel, money.
Review №6
2021-12-21Megan has been extremely helpful, patient and courteous every time I’ve visited this store. I dread having to visit other companies for my shipping needs because the customer service at this store is truly superior. Highly recommend.
Review №7
2022-03-09Place has really gone downhill, rude employees that cant get on their print PC and about half the time they cant connect to the color printers or scan to email! They keep refusing print orders and they cant even manage to figure out how to do something as simple as printing from an email! If your their to drop off an Amazon package your probably ok but if your going for ANYTHING else your better off going somewhere else! Half the time theres not even a notary there anymore, its sad really this use to be such a good place to go.
Review №8
2022-04-23Not sure how the employees can’t log on the print PC for a customer when they advertise printing all over the place. Also used to work at this exact location 5 years ago under the last owner, never once had a problem logging onto the computer for a customer and printing something off lol
Review №9
2022-04-19Yoooo this place is epic. I come here a decent amount cuz I sell random stuff on eBay and every time I walk in I totally freeze up because Im from Gen-Z and idk how to send a package but then they just like take it from me, give it a little scanny scan, and boom its on its way and Im out the door in like 34 seconds or less. Straight up ballers in there dude.
Review №10
2022-05-13Don’t know what it is about this specific location, but pretty much EVERY encounter I have had with their employees has been fantastic. They have always been super helpful, and just incredibly friendly to the point where I brought it up with a family member who agreed and said they’ve noticed the same thing.