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Phone: +1 330-666-5451
Site: https://locations.theupsstore.co...
Opening hours
  • Monday:8:30AM–7PM
  • Tuesday:8:30AM–7PM
  • Wednesday:8:30AM–7PM
  • Thursday:8:30AM–7PM
  • Friday:8:30AM–7PM
  • Saturday:9AM–3PM
  • Sunday:10AM–3PM
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Total reviews rating 2.3

47 Reviews for The UPS Store 2023:

Review №1

2022-07-14

Same as all the other reviews. Never had a problem at any UPS store until today. She Scanned my code and printed me an Amazon UPS label, she told me to put it in any bag or box. I got a white Amazon bag from my car and put the label on. She said there’s no padding this will probably be destroyed and it will be your fault as she threw it off to the side in a big bag. I said well can I have it back to repack and get a new label. She said no I can use the same label and proceed to rip it off the bag destroying it and told me to go to another store. I called ups and they said I can scan my code and get a new label no problem and any store and apologized as the store was privately owned.

Review №2

2022-07-23

I do not trust this place. I dropped off an Amazon Return and its been weeks without any updates on transit. I dropped off another Amazon return at a different UPS location and received updates an hour later. I called and spoke to AJ and was told to call Amazon and let them know that I dropped it off and theyre good about issuing a refund. A part of me feels they are keeping the return for their own use or selling for profit

Review №3

2022-04-22

Seems like theres always a problem at this store. My package was lost after months of waiting for it, and then the plaza they are in is always crowded. I was almost hit twice by someone backing up in my car! If you do go here, be careful with your packages and park somewhere FAR AWAY!

Review №4

2022-07-08

Store randomly closes for hours during regular hours of operation. Makes it real difficult for businesses who send employees with packages and they are forced to wait. No reason given either just a handwritten note on the door. Get more workers if that’s what you need.

Review №5

2021-12-16

I have been there about 6 times and these people are rude beyond belief.today they locked the door on customers so they could not process any shipments but opened the door for some customers. another time I dropped off a package and did not need a receipt, a simple ups return which shows up on my ups account when processed. The the owner manager did not ship the package, and held it at the store. I went back and she said I did not stay for her to process it and therefore she didnt ship.I would suggest finding other places in Montrose this one is awful .The post office puts this place to shame, thats how bad it is

Review №6

2021-08-17

Right behind the five guys restaurant.The lady/staff in the store is very generous gave the unpacked package and told us she will take care of everything.The store is right located in the west market, easy to located. Almost all kind of payment modes are accepted. Decent amount of parking space available for parking.

Review №7

2022-05-06

Female employee extremely rude. Scanned Amazon package then wouldn’t take because not in a box despite it saying no box needed. Then proceeded to tell me to buy a box. Said - Amazon always screws it up.

Review №8

2022-02-14

Suzzane is one of the best workers I have ever encountered. She makes transactions easy. She is consistent and knowledgeable of her duties. I do business there because of her.

Review №9

2022-01-23

Well, all those reviews are accurate. Here on a Sunday at 3...closed. Not sure how they run a business that way. At least update your posted hours so people dont waste their time.

Review №10

2020-12-20

Stopped in to send out 5 packages late Friday afternoon. I dreaded going into the store at such busy time. I was helped by Susan, the clerk. She was SO efficient and pleasant... processing the packages, putting them in boxes and preparing the shipment. Wow! Is was so amazed at how pleasant she made the experience. Shes a keeper!

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