Delivery
Yes
The UPS Store in Akron
Categories
Location on the map
Akron, Summit County, Ohio, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 330-896-4920
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:8:30AM–7PM
- Tuesday:8:30AM–7PM
- Wednesday:8:30AM–7PM
- Thursday:8:30AM–7PM
- Friday:8:30AM–7PM
- Saturday:9AM–3PM
- Sunday:Closed
The UPS Store in other cities:
Comments (46)
Been using this location for years for my UPS drop-off point. Friendly and attentive staff. Enjoy seeing them and the store is clean and organized. Nice selection of supplies if you need an item and want to avoid driving to another store just for that one thing. They are always smiling.
I go to this store almost daily to drop off packages for my business. Staff is always friendly and helpful and if they have time they even help me carry in packages from my car. Best UPS store I have been to!
I am a regular customer at this store location and have experienced only the best customer service. The staff are very friendly and have gotten to know me personally, making each trip in to the store a delight to interact with them. I was happy to discover their personalized design and printing services which have been high quality and delivered on time (have ordered photo calendars to party invitations). Happy to support this local small business!
This is the worst mistake you can make. The UPS store on Arlington road charged me almost 500.00 dollars to overnight a package that had to be delived the next day to a business. The package was delivered 4 days later. Repeated calls to the store and I was told the the person that handled this matter would call me. They did not. UPS will not get involved since its a UPS store. They fly the logo but thats it. I will be filing a complaint with the BBB and the Attoney Generals office. And I will dispute the charge. ZERO CUSTOMER SERVICE.
I have been doing business with The UPS Store on S. Arlington Rd. for the past 5 years. Mark and Tatina have been absolutely amazing to work with. They care about their business and customers and it shows. We initially used the UPS Store for shipping and then purchased a mailbox. Mark was persistent but never pushy to earn my companys print business. Our company is business to business and will mail as much as 20,000-30,000 letters every month. We gave the UPS Store a small sampling to work with and they did such a great job we had them handle all of our print and mail business. I cannot say enough good things about the UPS Store on S. Arlington and its hard working owners.
🎈🎈Skilled PDF and printing jobs 🎈🎈The best customer service experience here 👌👌 I love coming here and chatting with their friendly staff. Very happy and made my transaction super easy. I would recommend this store to anyone who has a printing or publishing jobs.
How do I give negative stars? Absolute worst customer service, actually was threatened by the one staff member. I cant see why anyone would do business here. Terrible terrible terribleUPDATE: As a reply to the response by owner. Im not sure who youre talking about there. That wasnt my situation. Looks like you treat multiple customers poorly each day. Customer service needs drastically improved.
Worst Customer Service Ever at Arlington Street Store !My son and I left UPS Store at 3465 S ARLINGTON RD UNIT E, Akron, Ohio Store today, Saturday, November 26, 11:40am after receiving perhaps the worst customer service in my lifetime from the gentlemen on duty.We intended to purchase 4 or 5 boxes that would have likely cost over $25.00.Because we did know exact dimensions in inches, the gentlemen refused to help us or provide us any support.Needless to say, we could not spend any money in this store because of this mans poor attitude and lack of help !As I walked out of store, I sarcasticallysaid thank you sir for all your help.The man yelled back in snarky tone, You are vey welcome, have a good day.If this man was my employee, I would be giving him some needed training on customer service, how to treat customers or he would be quickly looking for a new job !I explained to my son after leaving store that this man was a very poor example of how you treat customers or provide customers support when doing business.
Terrible experience. Trick you with shipping and packing estimates and then trying to charge you unreasonable high cost. When you are not agree with cost get very rude to you.
This place is trying to run a BUSINESS and I am amazed with all the complaints about TAPE!! Come on people.. They have to buy tape for there business and then you want it for free when taping up a AMAZON return or somethig like that... WOW. This is one of the best UPS Stores i Hae ever gone to and the owner is a great person who does alot for all the other business around.
The worst experience Ive ever had! Public computer that they say you can use, no signs posted, yet after you use it they tell you to pay them $2 for using it! Then after I expressed I didnt have $2, as I didnt know such fee existed, they forced me to swipe my card even though I told them Id be penalized. After the $2 was paid, they THEN told me they couldnt even mail the package I was dropping off because it didnt have the proper box. Then why did I just pay $2?! Just terrible customer service.
I placed an order online for a single sheet to be printed went in 2 hours later to pickup, the person was rude and said if they havent notified you it aint ready! Maybe 2 more hours! Glad it wasnt more than 1 sheet!
By far the friendliest of all the UPS stores I go to. Highly recommend this one
I’ve been going to this location for more than ten years now. Very professional and extremely friendly staff. Always smiling! Hassle free topnotch service. Highly recommended!
I was in your store yesterday. And received excellent service from Georg Cetrone. I have encephalopathy in my brain. And In a world of chaos. I choose humble and kind.And georg cerrone chose this to me. Thank hi po
Mark and Tatina run a great busines. I would recommend their services to anyone. On top of that, they are two of the nicest people you will ever meet. Their staff is awesome too!
The staff at this location is just great!! Always friendly, and just fantastic customer service!
Usually only one staff member in the place, which means a wait if there is someone else there, or a wait of there isnt since that person is rarely behind the counter when you arrive. Generally they are pretty day to work with otherwise.
Mark and his staff are so helpful and willing to help do whatever it takes to get a project done. They are super friendly and very helpful. They are the best!!!
Went in to mail a package didnt have any tape to help me seal it up with. Offered to sell a roll. Went to the main distribution center where they helped me. Dont go here, take it elsewhere and you will be happy
Always friendly and prompt. They help me with everything including how to repack a box... even at Christmas when they were busy.
Colin was particularly snippy. I understand being over it, but who isn’t.
I ship several packages monthly. They have always been courteous and efficient.
Very nice staff. Always friendly!
Always a great place to do business--have been doing so for years--polite, professional and friendly staff--easy, convenient and reasonable..
I was greeted nicely but was told to have my box taped up next time. I will be finding another location to go to.
Mark and his staff is always awesome. I keep trying to find something wrong but I cant, LOL
Mark was very helpful with all of my questions ... will definitely be using this store more!
Very professional and friendly employee. They took care of everything i needed quickly.
I always have a great experience when I go there!
Great service, quick lines and awesome personnel.
Kind, knowledgable, efficient. I was in and out in 2 minutes at peak rush hour.
Staff is attentive and generally helpful.
Owners and team are perfect!
Friendly and quick.
Great service!!!!
Total reviews rating 3.8
46 Reviews for The UPS Store 2023:
Review №1
2022-07-17Customer service was top notch. The printing for our business sign and brochures was absolutely phenomenal. As a small business owner, we felt a personal touch was given throughout the process. Business owner was very communicative throughout the development of our sign making sure we had exactly what we needed. I will be back to work with this store for any future purchases I may need for my business.
Review №2
2022-08-04Excellent service! UPS store 3008 in Akron collected, packaged and shipped several items for me. The costs were reasonable, the package arrived quickly, and the contents were packaged very securely. Couldn’t ask for more. Thanks again!
Review №3
2022-06-18Attempted to drop off a shipment and have a pre-paid shipping label attached. The employee, who would not even move away from the printer area, told me that the label was for USPS and they would not accept it as “This is a UPS store.” He then offered to have me pay for an entirely new shipping label, as well as the printing and only then would they ship it. I tried to explain that the Fairlawn location had done this multiple times for me this month alone with the same label, but I was just in the area today and figured it shouldn’t be an issue. I ended up walking out and driving to Fairlawn, which had it processed within 2 minutes of walking in the door. Do not waste your time with this specific location!
Review №4
2022-08-09Ross was such a patient and fast worker. Great job !!! and thanks for helping us out with the notary. He was knowledgeable and kind
Review №5
2022-06-23Poor service. Employees chit chat while youre waiting in line and walk away without saying anyrhing while helping you to do something else for someone who walked in after you.
Review №6
2022-06-13Friendly staff, quick service, clean store, they have all your shipping needs covered.
Review №7
2021-10-01I would not recommend this store or any UPS store to any human who wants something shipped. Please use anyone else. I was shipping some potato chips to a friend in another state who is originally from Ohio and wanted a special reminder of home for their birthday. There is only one way to package bags of chips. You put them in a box and tape the box shut. This is how all chip manufacturers send their chips places. When I went to ship them it was $75. Ridiculous price for something that hardly even weighs 4 pounds but fine whatever since it’s for a friend birthday, I accepted the price to ensure he would get it in time. After the package was shipped it arrived beyond damaged. It looks like someone jumped up and down on the box until most of the bags exploded chips everywhere in the box. I tried to file a claim via the website which gives you the run around and states you must go through the account you shipped through? Which I just went to the store to ship it therefore no account. So I tried to make an account and it wouldn’t work either. It stated you must go to the store. Went to the store and they needed to send someone out here (to Phoenix, Arizona) to verify the box of smashed chips was indeed smashed. They said it would take a few WEEKS. Who keeps stale chips open laying around their home for weeks waiting on someone to show up? Oh wait, no one ever showed up at all. Now that it has been over 3 to 4 weeks someone from the store we shipped through stated they refuse to cover the box because they did not package it. Your job is to ship items. Packaging is an extra service offered and I can guarantee they would not have packed bags of chips any different from me. The stores response is their “sister store” is who ships not them so they aren’t responsible for anything in regards to shipping. Only packaging. But yet you can’t make a claim through the “sister store.” Considering most people are not that incapable of taping a box shut, I have no idea how you are still in business. Anytime I asked a question the employee gave me the same run around how if they don’t package it is not their fault/problem. EVEN THOUGH I PAID $75 TO SHIP AN ITEM. Awful customer service. What a scam.
Review №8
2022-06-07Great store, great employees, great owner. Very friendly and knowledgeable staff. Always helpful.
Review №9
2022-03-11Wont be back! Trying to charge me 3 bucks to print some shipping labels. Fed ex does it for free.
Review №10
2021-01-23In an attempt to complete an Amazon Return, I was barked at to place the boxes on the floor while I was placing the boxes on the floor. Amazon created one QR code for a return of 3 boxes and one label for the 4th. Ashton in a nasty tone explained she would be unable to ship 4 boxes. Her response was If I dont like the UPS Policies, I could take my boxes to another UPS Location. Obviously, the UPS Policies would be the same at the second location. If you are going to partner with Amazon as a drop off location for returns, perhaps you should be trained on Amazons policies as well and offer assistance in a professional manor. The simple solution is to cancel the return and create individual return for each box. Thank you for the help, but no thanks. I will be using another shipping service moving forward. Ashton needs to learn what proper customer service is. Less Talking and More listening. You might learn something.