Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (156)
This place is a disaster that is among the most unprofessional businesses Ive ever dealt with. My daughter applied and was approved. Paid $275 that day. After 2 weeks of repeated emails and calls not answered, she moved elsewhere and gave notice that she would not be living at the luckman. The day before she was to move in, they call and say lease is ready. She told them she moved somewhere else and the girl hung up on her. Now they wont refund her $200 - way to go luckman! Steal money from a recent college grad. You are the worst! Now that I think about it - we are lucky that it only cost us $275 NOT TO DEAL WITH YOU!If you are apartment hunting - do yourself a favor and look elsewhere. There are lots of other places run by professionals that would love your business.
At the time of writing this, I have lived here for about 2.5 years. Throughout my time here, I have experienced some pros and cons.Pros:1. The fitness center and pool are nice amenities to have.2. I loved my actual unit. Its spacious and I was able to make it feel like home.3. My rent was very reasonable for being downtown. I had one of the unrenovated apartments though, so my understanding is if you have one of the renovated ones, it is much more expensive.4. The building has an attached parking garage with assigned parking, which was nice; however refer to the cons section for more info on this.Cons:1. Each winter I was renting here, I was without heat at least once. The building runs on a boiler system and whenever it goes out, it takes forever to have it come back on. I normally had to call multiple times to finally get it resolved.2. There are 3 main elevators and 1 service elevator. However, it was a miracle if all of them were working at the same time.3. Parking is not cheap at this building and even though youre paying for an assigned spot, I experienced countless instances where random car would be parked in the spot I paid monthly for.4. I am not sure if this is a building wide issue, but for my specific unit, the hot water in the kitchen was extremely inconsistent. I was lucky to have it heat up at all. And also the bathroom hot water was a hit or miss too.5. Building management is not great. The only employee who doesnt make excuses is the property manager.6. This is more of a personal preference but I thought it was worth mentioning. Since the building is on a boiler system, the A/C is turned on and off for the entire building. So once there has been a consecutive stretch of cooler days in the fall (usually late September/early October) the A/C is shut off. For each year I was here, there was a stretch where my apartment would reach 80+ degrees during the day, which was miserable.Overall, my experience here was just okay. Its a very old building so I was willing to live here because it was cheaper than everywhere else since I was in the unrenovated unit. However, I definitely got what I paid for. Do your research before deciding to live here. It might be worth it to pay slightly more to have a newer building.UPDATE: I am planning to move out soon, but the service elevator is down and some of my stuff will not fit in the regular elevators. The leasing office told me to carry my furniture down 10 flights of stairs. What a joke!
Ive been leaving here for 1 year and just renewed for an additional year. Although theres room for improvement, the staff really does there best too address any situation in a timely manner. The Leasing specialist are great but the maintanence could use some attention. The amenities are great and you truly get what you pay for here. Its the most affordable building downtown with more amenities to offer then alot of these over priced buildings.
Been living here about 7 months now and it’s definitely got its pros and cons. It’s got a great location and the rooftop pool is pretty nice. The gym is pretty decent, definitely enough stuff to get a good workout however some stuff doesn’t work and they don’t fix them. The courtyard they talk about on their website with the patios and grills looks nice from the rooftop but it’s been closed the entire time I’ve been living here, they say they’re renovating it or something but I’ve never once seen anyone out there. Parking is a little expensive and the prices could be better but it’s better from any other apartment complex I’ve heard of downtown. I’ve really only had problems with water being shut off a lot randomly which is pretty inconvenient. The AC doesn’t do anything, you need fans blowing constantly in your apartment to not sweat. Winter time you don’t really even need the heat on, your room stays pretty warm so I don’t know why anyone actually complains about it being shut off. As far as noise I don’t really hear anything or anyone else in the building. We put up some blackout curtains on the windows which keeps most of the noise outside from coming through as well as actually blocking out light. Security staff is extremely friendly. The prices for apartments are some of the best you can find downtown although some rooms are a little overpriced. Renovated rooms are pretty nice especially all the stainless steel appliances in the kitchen. There’s definitely a lot the Luckman needs to improve upon but it’s not as bad as some of these other reviews say. We have yet to determine if we are going to renew our lease or not but that 2 months of free rent deal they have going on right now is pretty tempting.
Worst customer experience. I have scheduled a tour online on apartment’s website and I have received an email confirmation saying my appointment is scheduled. When I reached the spot the staff has turned down the appointment saying she has no information about the tour. Had I seen the comments before I wouldn’t have scheduled the appointment. They say that the information on their website is inaccurate. I really wonder how can the website of the apartment which appeals to the customers can be inaccurate and have false information.
Ive lived here 9 months at the time of writing. This is hands down the most affordable place to live in downtown Cleveland. And you get a lot for it. The pool, the gym, the outside grille area just opened and looks great. A lot of other buildings around here dont offer all that and cost more. I have never had any issues with maintenance or anything. The biggest problem Ive encountered is receiving packages. I rarely am notified in any way when I have a package (they put slips in your mail box, but I have only received a slip about 20% of the time). This can be kind of frustrating.The building itself is not super attractive, very 60s. The units dont have much personality either. But I think this is all secondary. One other drawback isnt really the building itself, but the large number of pan handlers out on 12th, essentially at all times. It is hard to walk outside of the building and not be approached, especially in nice weather.If you prioritize location being in downtown Cleveland, I would recommend this building. I really dont have any major complaints.
When my property was stolen here the office refused to give any security footage to the police, stating they had lost the password to view/send tapes
I just drove an hour for the second time for a tour and was told once again I did not have an appointment. The first time I scheduled online and was told when we got there that the online scheduling is not working and I need to call. I called while I was there to set up a time and now drive an hour again to be told I didnt have an appointment. Instead of rescheduling me or making any attempt to make things right, She told me to call back. As a business professional my time is extremely limited. It is very easy to see why there reviews are awful. I would not trust the staff or systems here to manage where I am living.
Recently moved out after living here for 4 years. Management has changed twice in that time. Service with the current management is terrible. Emails to the office are not returned, Only way to get something done is to talk to the property manager herself instead of her staff. Maintenance is out source to contractors who do a cheap job on repairs. After moving, Im finally seeing how a building is properly run and its night and day. Also some amenities have been closed for years now.
I would not sign here. The management team of this building is truly lacking. I have had issues with heating and air conditioning, and they have yet to be resolved. This is my 4th night in a row experiencing inhabitable sub 60 degree temperatures and it is unacceptable. Security does not adiquitely watch over the building as my window was smashed and contents of my vehicle were stolen due to common issue of the garage door being broken. The loading dock garage door is often left open. This resulted in a homeless person residing in the rear stairwell of the parking garage leading directly into the building. When notifying management, I never received a return email. Security informed me they were closely monitoring the situation, buy days following there was evidence leading to the return of the person.
(Karen Alert)This place is awful. I am astonished at some people giving it above 3 stars. I think 1 is generous. In four months of living here there have been countless issues and with the management team every thing is an excuse.1.The heating and cooling issues are 1000% true. Don’t fall for the “heats in included in rent”. It’s included because you don’t have access to it.2.Management will take weeks to reply to you at times, if they do at all.3. The staff aren’t trained, and their go to response for every question is “I’ll have to ask my manager” or “that’s not my job let me talk to the person who’s in charge of that” let me let you in on a little secret, they never do. Not until you call back 100 times and demand to speak to someone.4. Maintenance requests take months, if they get fixed at all.5. There is no guest parking. Literally not a spot. And often you come home and someone’s in your spot and guess what if you work 9-5. The towing company that they’re contracted with only services the building from 9-5, so you’re SOL. Also you’re not allowed to call “management has to” management also only works from 9-5, at best.6. Most of the staff leave early every day, as if they have nothing better to do.7. Yes the prices are competitive within downtown, but trust me you get what you pay for.8. Huge bug problem. No matter how clean you are there’s always flies, spiders, roaches, and other nasty things in your apartment.9. I hope you like your car smelling like garbage because I can promise you if you park on the first or second floor it will. The dumpsters are out of hand10. Security gate/ garage doors are often broken.11. The walls are not thick at all. Idk who said that. And if you have an exterior unit with a lot of windows you’re guaranteed to hear your local crack heads shouting at all hours of the morning and night.12. Honestly cannot wait to move out. It’ll be like a Christmas present in June.13. The gym, the pool, and the fact that google won’t let me leave you a zero is the only reason I’ll give one star on this review.How people sign here is honestly beyond me. Seriously people take some time read 1 review of this place and you’ll have all the info you need.
2 stars - because better rooms, cheaper rent in the block. Friendly people, staff in the building. If you compare 3 three apartment complexes in the block.Sphere has cleaner common area & better maintained than Reserve Square. Sphere has better rent than Statler arms (Statler have rent surcharge depending on demand)Reduced 3 stars - because of poor response to maintenance. Its been exactly 15 days ago that I raised a request for maintenance in my bathroom, still no repair done. Its so scary having to feel if something will fall on me while taking a shower. Only 2 elevators out of 3 are running since I moved here (more than 10 months), and wait time is upto 10 mins during rush hour (right - most elevator gets stuck at floors sometimes). Poor gym equipment (no bar bell), really really high temperatures in gym (thermostat probably doesnt work). And, you cannot control the air conditioning mode in your room as well - once they turn on heat mode on, you cannot force the HVAC to produce cool air no matter how cool it is outside and the vice versa. The blinds in the apartment suck. Have to wait a really long time to get parking spot (put yourself on wait list 2 months before you want one).Overall, Sphere is good, if you dont want any disturbance from neighbors, pay less rent, use less gym, and use Pool only for 3 months a year.
The apartments are really nice for the price and the staff (leasing office, security, maintenance) have all been great! My only frustrations are with utilities. There have been a couple days this winter where the heat wasn’t working and several days where the water was either shut off or there wasn’t any hot water. Early in the morning I also have to let my shower run for about 10 mins to get warm (I live on one of the higher floors so that might be why). The elevators are frequently broken. Usually at least one is always working but there was one instance where all elevators were broken for the evening. The laundry room could also be better. The washer and dryers are old and there have been several times where I lost money in them. There is a company you can call to refund what you lost, however I have contacted them and was never reimbursed. Management is doing renovations so hopefully a lot of these issues will be resolved though!
Seriously, DO NOT apply here. They are a scam. They can respond to Google reviews with a phone number to call... yet they never answer the phone or return voicemails. I paid the application fee WEEKS ago and never heard back, which is illegal. I have filed a report with HUD and the Ohio Attorney General and I suggest that anyone else who has applied do the same.I want my money refunded.
I have given only 3 stars because this place has a mixture of disadvantages intermingled with advantages.1) Old apartment building, Infestation with insects. They do bring pest control service 2-3 times per week which has helped remarkably with infestation. Once in a while, one can still see insect crawling in apartment in the night especially kitchen area.2) Management office is nice at replacing broken things and are pretty quick about it. For other issues including parking, security guards are not at all responsive and just discard your problem by telling you to park in someones else spot while policy is to tow away the vehicle parked in wrong location.3) Recently they have installed new toilet seats which are water conserving and use only 800 ml water to dispose. I am in favor of water conservation but the design of toilets is bad and water does not clean the whole area. Due to this, toilets get dirty very quick and requires cleaning every other day because of less and improper water usage. .4) Parking space used to be appropriately heated and charge was 120 dollars. New management has stopped/reduced the heat and now it is a cold. They have also increased the parking fee.5) Heating system is a real shame! Sometimes it will stay hot without even turning it on, defeating the purpose of air conditioning.7) Pricing and location are plus points. I would still suggest people to looks at all buildings around and then make decision!Hope is helps!
Prior to sending in my application, I was mislead that I could sublease a unit from (08/1/2020 - 12/31/2020) via the leasing office & the current tenant moving out of the unit. Instead the leasing office tried to push me to side a (13 month lease / 18 month lease) after submitting my application this is when things took a major turn for the worst. I refused to sign the lease because this is terrible communication coming from the leasing office. You charged me $100 for a application and told me that “Subleasing apartment to end of the original lease can happen no problem” in reality you knew that I wouldn’t sign a 13 month lease. This was seriously a cash grab & quote to hit for July I believe. Because I explained this to your leasing office when I first called i was only looking for short term.- the leasing office refuse to allow the current tenant to sublease without signing a new lease (12+ Months)- the leasing office refuse to take any responsibility in miscommunication of your employees- terrible customer service ( I was called this morning and was greeted very rudely because I refused to sign the lease and that I changed my mind and demanded a refund.)So as I write this review and explain my experience with the leasing office. This is just one part for me as a new possible tenant.Just imagine the stress level of the current tenant who was supposed to be moving out in less than 5 days from now and have to pay for more months under terrible management. I’m lucky that things fell through for me. But I feel really bad that this is what the current tenant has been going through.Think twice before signing a lease with “The Luckman” it’s a sad Management & leasing team they got running the place and please listen to the other reviews before considering applying/signing any lease here.
I lived here for a year. Just moved out to be closer to work. The pros - 1. staff is very nice (Jarrett Bayne is the one who showed me units, got me signed, and all that. He is about the nicest guy and was a huge help with everything, both during the initial move in process and as I had questions throughout my lease). 2. The rooftop pool is pretty sweet during the summer to enjoy. 3. They have good amenities: indoor parking, workout center. 4. If you have a dog, it is pretty convenient to the park across the street to get them some exercise and green grass!The cons - 1. recently were doing renovations, which were somewhat of a hassle, but the building looks nicer now. 2. Rent went up a decent amount, but that is to be expected with all the renovations they made.Overall, I enjoyed my experience living there. There are definitely some things that could have been improved upon, but overall the people were nice and they were super helpful.
This place is nightmare on 12th street. Pool been closed for the entire summer. Dog urine in the elevators, dog poohp in the stairwells, and last but not least... Freaking Flys, rats, and Roches are now over running the property due to bad waste management. Basically this is CMHA with a cherry on top
The level of communication from the building management is beyond frustrating. I understand that in a large building that issue will come up but to be left completely in the dark about it is absolutely unacceptable. In already frustrating situations to feel like you are being blown off by building management makes these situations much harder to deal with. There have been more instances than I can count that water is turned off during peak usage hours (like getting ready for work on a Monday morning at 730am). Water being turned off without any notice given. You go to jump in the shower to go to work and you cannot. If you are lucky then they only turned off the hot water daily while renovations are going on! There have been many, many issues with the heat in this building as well. To go a week without heat in a Cleveland winter I also find to be unacceptable.The Luckman is all about being a brand that will say whatever they feel like to your face while doing minimal to maintain and follow up on said promises. I have been waiting for close to two years now for they outdoor terrace to be opened? Dont see that happening anytime soon.Since renting out spare apartments in the building to Stay Alfred, my dissatisfaction has only increased. The amount of empty beer bottles and trash left everywhere along with the increased amount of noise and partying just leads to a very unpleasant living environment. The tenants who come into to use Stay Alfred have no sense of this as their home which is why they do not care if they trash it because the following day or week they are gone and I am still left living here.Over all, the potential and promises have been far from reached since moving in. Which is unfortunate because I absolutely love Cleveland and living down.Please think twice and your due diligence. Cheers
I submitted an application, but they have not returned my calls about touring the facility. I guess they don’t want my money, because I’ve been on several tours elsewhere in the time since I submitted it.Update: I’ve called the number below, with no answer. Why can’t your manager call *me*?
I disliked the unit because of the lack of responsiveness at times from the old management of the building , management claimed upon move out that covid was the issue and I hope that was the reason that the experience was negative.
I recently left Sphere after living there for just under a year. In the 11 months I stayed at Sphere I had my vehicles broken into twice, my apartment flooded three times (I lived on the third floor), I had a broken AC unit for weeks, the third floor constantly smelled like trash or weed, and the management staff was less than helpful in fixing any of those issues. The location of Sphere was great, it is on the edge of Playhouse Square and in walking distance of East 4th, and all of the sports stadiums in Cleveland, but this simply doesnt make up for the poor quality of the building. The biggest issue, as noted above, was the plumbing, which resulted in my apartment flooding three times over the year I spent there. There are known issues with the plumbing in the building and neither the previous or current management has done enough to mitigate the issues and I was told by the management team that I wasnt the only apartment that flooded three times in a year, so theres nothing I [management] can do. To go along with the shoddy building, it took three weeks for the water to be completely cleaned from my apartment and have the floors and carpets cleaned and/or replaced as necessary. The location is great, but the old building and poor management team made it impossible to stay at Sphere another year. My experience is surely not the average experience at Sphere, but be aware that there are plenty of issues in this building, should you choose to move in.
DO NOT LIVE HERE. The security is all in a gang and they let their friends hangout there. Maintenance is full of babies that wont fix anything in your room. Youll more than likely get into an altercation if you live here alone and try to be social.
I lived in a one bedroom apartment at the Sphere for a year (July 2018 - July 2019). Ill start with the negative first. The worst thing for me was construction noise. I lived on the 4th floor directly above the dumpster out on the street. Construction workers would be throwing toilets, tile, etc into the dumpster as early as 6am sometimes and it was incredibly loud. During the time I was there they renovated almost every single unit in my hallway. I would be woken up almost every morning to grinding and drilling noises as well as construction workers blasting music in the room they were renovating. The other huge negative for me was the water system. I would say on average once or twice a week the water would be completely shut off for repairs. Every time it was turned back on, I would need to run my shower for a few minutes because the water would come out rusty and brown. The heating and cooling system is not great either. The AC could hardly keep up in the summer and when I would run it, it was very wet and sticky air. Oh, I forgot to mentioned that the windows are TERRIBLE. When I moved in none of them even had latches and they would just swing open. I asked them about it and they said they couldnt find a company that made them anymore and said I was out of luck. Even if you can get them closed they dont have any seal on them left and they really do nothing to stop the outside air from coming in. If I held up a scrap of paper to the space between the window and the frame and let go it would blow across the room.As far are downtown apartments go, I think the Sphere was decent for their price. One bedroom apartments downtown are kind of pricey so if you can find a roommate, there are many way better options than the Sphere. Overall, I think my experience at the Sphere was okay. There were a lot of negatives, mostly to do with the fact that it is an older building, and I think they are working to fix a lot of things. In a few years I think this place could be really nice, but then they will probably charge too much haha. I am giving 3 stars because the staff was overall pretty good, the gym is not bad, the pool is awesome, and I think it has potential. However between the construction noise, constant water problems, and heating and cooling issues, I couldnt get out of there sooner
My mom lived here and loved the location and the price was good. The rooftop pool is nice. The fitness center is pretty much unusable, being too cold in winter and too hot in summer. Visitor parking is not always easy to find. She ultimately had to leave due to a roach problem that never improved..EDIT: I should note she moved out only a few weeks ago in November so not sure when new management has taken care of the issues they have claimed to...
Initially was very excited to live here it’s a great location and a great price It’s my first place in the city with my first job and hind sight now I know what to look for in things I don’t want. Over the course of the time I’ve been there (June 2018 to present) I’ve been increasing disappointed. During move in we had problems with the freight elevator working. The building shut the water off on multiple occasions with out warning and last winter we didn’t have heat for an entire week. They attempted to rectify the situation saying we could use some of the vacant apartments on lower floors or use the ymca around the corner next to the homeless shelter. We checked out the apartments they suggested and were disgusted. Have had multiple service requests take longer than a week to be completed and after a heavy rain the windows leak and are growing mold. On multiple occasions we’ve tried to have food delivered to our apartment and per some new policy delivery drivers are no longer allowed past the front desk. They are renting out the vacant apartments to Stay Alfred and the hotel guests are loud and filthy. Multiple times there have been bags of trash outside the “hotel units.” Constant construction makes working night shift a nightmare and to add insult to injury this week I had my shoes for work stolen and they only thing the leasing office said was sorry we can’t help you.
Best place to live in Downtown Cleveland with affordable rent. I moved in at the Sphere in April 2018. Jarrett. B the lease specialist took his time to show me and my wife the entire facility. He helped us accelerate the paperwork and moved us in within 10 days. He was extremely helpful and our my main point of contact since day one. Allison M, the Community Manger was extremely helpful as well. I truly enjoyed living at the sphere even though my time there was short. The location is amazing, the facility was maintained cleaned and secured at all time. They have lunch/party room that you could use anytime, a good fitness facility and an amazing rooftop pool. The maintenance team was very proactive, maintenance requests are quickly resolved within a day. The management time was very professional. They kept the residents informed of any update or maintenance going on. I definitely recommend the sphere for anyone looking for a place to live in Downtown Cleveland.
Would give them 0 stars if I could, have paid the 275$ application fee and Have been told 3 times a manager will call me back after their meal break, yet to hear from anyone, it’s been over a week. Big ScamI’ve already called that number 4 times, no one answered, crazy how you respond so quickly to a review but can’t pick up a phone !
Upping to 2 because we have made the best of a bad situation...So this is a just a stream a thoughts without much order:Way overpriced for what you get. Everything is out of order regularly! Elevators out of order very regularly, sometimes multiple at a time. Washing machines break down a lot. Someone keeps snapping the garage gates so its not actually physically secure parking. Shout out to the front desk monitoring security cameras, I dont know if thats their job but some do it. Have fun signing in visitors but that could count as a plus for those who worry about crime. The overheated, likely underchlorinated pool is going to be packed, specially on hot days. With the amount of heat and people that thing has swimming in it, its got to be lacking proper amounts of chlorine. But new pool furniture though! Heck the water utilities go out once a week, no exaggeration which usually yields brown sediment riddled water when it starts up again. At least its diluted when the water is working. They will raise your rent after a year. We went from $1556 for a 2 bed 2 bath to $1775 with a months notice before we would have to give them a 2 month notice that were not renewing. Cant wait to see what surcharge they tack on when we move out. The wood floors they put in was such a shotty job. Scratches and paint splatters everywhere on the floor. Oh, not many restaurants within a block are open on weekends. CONSTANT CONSTRUCTION dont even think about working from home. They are constantly renovating apartments to have new cabinets, counters, appliances, and floors which means a ton of noise. Even at 9 am on a Saturday! The best day to sleep in!Ok done for now. Cant wait to expose the move out process. I heard its brutal!
My daughter lives hereThe location and amenities are great. The management leaves alot to be desired. Expect a lack of response and no callbacks from emergency maintenance. Also, your hot water goes out regularly🙄
The new management tried, but changing the appearance cannot solve the real problems of this building. Last weekend, the coldest time this year in Cleveland, we did not have heat or hot water. The building was like an ICE box. Management did not give us any notifications until Monday. If I knew that earlier, I could have made other plans or stayed somewhere else. Tuesday afternoon, we received another email from the management saying the heat will be up in 2-4 hours. We had NO heat or hot water for the whole night. No more communication until Wednesday noon saying they are still working on it. No heat for 6 days straight! All we got are 3 emails - one email saying they are sorry for the inconvenience. One star for trying...
(Updated review - improved rating due to highly attentive management & their willingness to work with me to resolve my prior issue)The management team (NRP Group) at Sphere is amazing & unfortunately, it appears that a great team got stuck with an old building. Allison & Jarrett are exceptional team members that go the extra mile to ensure their tenants are happy.The updates to the building that have been implemented in the last ~6 months have made the place look 10 times better than it did when I moved in last September (2018). The main setback for me is the fact that the central heating/cooling in the building is such an old system that it can only be set to either hot or cold (set by management), and if its set to hot & it gets to be above 40 degrees outside, it gets super hot in the studio apartments and makes it difficult to sleep at night. Leaving the windows open does help, but it can be difficult to sleep with them open overnight if you live on the side that faces downtown, because the noise from outside gets pretty loud. (though this is mainly because of construction across the street - it may or may not be completed within the next few months) After previously posting a review outlining my frustration with this, management was very proactive in reaching out and making sure they took the steps to mitigate the issue and alleviate my frustration.Otherwise, I havent heard of the warmth being a problem for any of the larger (1br/2br) units and if you live in a studio on the side that doesnt face the city, sleeping with the windows open should be fine.
The staff at the Leasing office are the nicest people. Especially the manager, Allison May, she is extremely courteous and always ready to help! I would definitely recommend this place. They recently renovated the hallway and the gym, great place to live in at a very affordable price.
Dont live here or Reserve Square these places both have roaches. They will still make you pay out your lease even though its way too much money to have to live with Roaches. Save your money and time. Youve been warned.
You can keep rebranding, but your bad reputation will stick with you until you right the wrongs of past, present, and future tenants? How are the german cockroaches going, because those were a pain in my a for the three years I lived here as was your poor management.
Very dirty, security is nonexistent, management is useless.. do yourself a favor and do NOT live here. Roaches, garbage everywhere, strangers all about the building, nobody is friendly…
Leasing team sucks, lose all of my packages, place has bugs, won’t have running water, over priced , location is about only good thing. This place is awful do not live here. It’s worse than Shaq at the free throw line.
Moved into the Sphere in December of 2015. Didnt come in with much expectations as there were a decent amount of negative reviews online but the rent price for the location was too good to pass up. So I moved in with my roommate and my experiences have been nothing but fantastic. In my two years at the Sphere, I have had issues pop up in my apartment here and there. And every time I have went down and spoke with the folks in the management office, they are always kind and courteous and have taken my request right down. The issues were then fixed in one day on multiple occasions and never longer then two days. The management staff, security staff and maintenance crew have really blown me away in their outstanding service. Aside from the fantastic staff, the location of the apartment is wonderful in being walking distance to everything downtown. There is a rooftop pool (one of few in Cleveland) that is always clean and offers fantastic views of the city. And they have a solid weight room and update laundry room. Parking is completely enclosed so you dont have to worry about a cold car in the winter. Moving to the Sphere has honestly been one of the best decisions I have made and have loved every experience I have had here. I would recommend it to anyone and see a bright future for it as one of the top apartment buildings in downtown Cleveland.
I have lived here a little over 4 years. Right now its a mouse problem.Thursday they gave me traps and sprayed. Woke up petrified cause a dead mouse was in my apt. Called office talked to a kalla which she seemed to care less. Tired of roaches no heat no water slow elevators. Tired of not being able to have my friends or kids over. And kalla said she would look into it next week well what if I said I might have time to pay rent next month. Right now Im giving away money for rent to afraid to sleep here refuse to have people over while a mouse runs free. So kallah maybe next week huh. Real professional lady. So now Im paying rent for mice to live in my apt. Kallah. Did you go home afraid to open your door or have a mouse greet you.?
Moved out 2 months back. Haven’t received the deposit which I paid. And when you call, they say that they need to check with corporate as the cheque got lost. I’m wondering what will happen if you don’t pay rent on time? Can we check with corporate and pay the rent a month later?
This place is just so bad. I have been staying there only visiting for a few days. My friend who lives there has been telling me about how bad this place is but I couldn’t believe him until I saw myself.. during my three day stay over there, there was literally no heater at all and it was freezing the whole time. The elevators broke one day and everyone had to take the stairs, no hot water. Plus their prices are ridiculously expensive! I can’t believe all this happened in just 3 days!! Seriously don’t make a mistake and move in there..
I viewed the Luckman online and inquired about availability. Jessenia Gomez Contacted me quickly letting me know what she had available and invited me to view the property. She was able to schedule me quickly at a time convenient for me. I was showed all the suites she had available and she was helpful with facts that assisted me in making my decision. Very professional, knowledgeable and Passionate about the property and process. Moving to Luckman could not have been easier.. I would give Jessenia Gomez and the Luckman 10 stars if I could!.. thank you.rw
I been in the luckman for 7 months and things wasn’t not this bad at first then they hired the new property manager Bianca she doesn’t care a bout anything that goes on in this building she don’t interact with tenets she just brush us off and tell us to go to the lease Agents
Where do I start about this property? Lets just say that living here has been AMAZING. From Heather being so attentive and helpful with 24 hour assistance is what I look for the most in an apartment. The spacious and updated floor plans with the incredible view is also a big plus for me. The amenities here are a perfect way for me to relax after a long day at the office or at school. The location is very convenient with nearby grocery stores and other shops. Neighbors here are friendly and helpful as well. And last but not least the security from the building to the parking garage is perfect. So if you are looking for a new pace of residence I HIGHLY recommend coming down and checking out the beautiful Sphere Apartments.
Apartments were clean and people are nice. I would definitely stay here again.
I have had nothing short of a great experience living at Sphere. Move in was easy and convenient, I love my apartment, and the staff is friendly and helpful. My leasing agent Jarrett answers all my questions promptly and followed up on any maintenance the apartment needed. Very convenient and affordable downtown living!
The apartment is well maintained, the rent is affordable and the service is great. The staff are friendly and easy to work with making Sphere a wonderful place to come back home after a hectic days work.
Maintenance and cleanliness is very good. Clean and well lit corridors. Response time to maintenance request is very fast. Havent had any problems except that the AC doesnt cool the apartment enough even at its lowest temperature setting. But for this one issue everything else is great. Even the staff is very courteous and friendly. No complains.
This apartment complex is coming up on my credit report from 2014 saying I lived there. Do your associates check IDs and SS#s????? I LIVE IN TEXAS!!! How is this $418.00 showing up on my credit report???? Clear this item from your system
I absolutely would refer anybody to lease at Sphere. The staff, from the cleaning girls to the management office, have all been pleasant and helpful in making my first year here a grand experience. I plan on staying here as long as my circumstances allow it. Management has listened to our concerns and has made changes as allowable to accommodate the residents.
I have lived at the sphere for the last 1 year and it has been absolutely amazing. The managers are kind and supportive, 24 hour staff for assistance, and spacious affordable apartments. Sphere is located in the heart of downtown and only minutes away from the major highways. Overall a safe and friendly place to live
Sphere are nice apartments. I have been staying here since 1 year now. The apartments are remodelled and has all new appliances. Its awesome to stay here
Not the worst place but I dont live there so ... Just a walk through
When my roommate and I were looking around downtown Cleveland at potential apartments to live in we found many good options. When we got to Sphere, we immediately knew that we had found the right place. The staff instantly impressed us with their personalities and professionalism. We have been here for 4 months and are assured everyday that we chose the right place to live.P.S. Dont pay attention to the old reviews! The new management has completely turned it around.
I have been living in this apartment building for over a year. I honestly LOVE where I am. I have all the adventures that downtown brings yet I can still enjoy a quiet night in. Everything is walking distance, so I never drive anywhere. I love the staff they are always there to help any way they can and go above and beyond to make sure I am satisfied. I honestly would never pictured finding such a perfect apartment and building on my first try but I am lucky that I did. Also you have a free gym, pool and attached covered parking (at a very descent price, one of the cheapest downtown).
Definitely the best place to live downtown for the price/sqr footage. One of the only places with a rooftop pool. Clean building, friendly staff, good response time for maintenance. Overall I am confident this is top 3 best apartments downtown for under 1K a month rent.
I dont live here but the apartments Ive seen are small but a nice set up. Theres a pool table and common room for the people who live there. The laundry room is big.
Gorgeous apartments in a great place on the East side in downtown Cleveland. The staff are amazing. They are always willing to help and friendly to chat with. The amenities are very nice with a full gym, rooftop swimming pool, tennis court, yoga studio, billiards and game rooms, business center with WiFi access, resident lounge with widescreen televisions. There are few supermarkets here as well so another great point. There is also a park/playground in front of the building which is great if you have kids or dogs. Apartments here cost very reasonable i will say that you get what you pay for. Im sad that I havent moved here earlier. If you can afford it, live here. you will not regret a minute of it.
This review is based on my experiences as a Sphere resident since June 21, 2017.After 17 years of living in other major US cities--Los Angeles, Boston, Chicago, Buffalo--I moved back to Cleveland to be closer to my aging parents. While I was living in the suburbs, I looked carefully for an apartment complex where I could eventually move downtown. After reading numerous reviews and speaking with friends and acquaintances who lived downtown, I reached out to Spheres leasing office to setup an appointment.From the first day I inquired about moving into Sphere, I worked with Lydia, one of the buildings leasing agents. From our first conversation through moving in on June 21, 2017, Lydia made this whole process a breeze. I had ENDLESS questions--after having rented in so many different cities--I wanted to make sure I was clear on everything before I signed any paperwork. She answered every e-mail that usually included at least 5-8 questions (some more complicated than others). When the questions got too detailed, she happily setup a phone call with me to talk through my questions. Her patience was admirable and her professionalism was fantastic. She must have answered at least 100 different questions over the course of dozens of e-mails and calls.After many months, I reached a point where I felt like this was the right building for me--they had the unit size I wanted, an option for enclosed, private, assigned parking, rooftop pool, rooftop gym, renovated units that are clean, quiet and modern, 24/7 security, easy access to picking up my packages when it works for me, and respectful residents--I let Lydia know and we took the first step to leasing with my deposit and rental application. I gave her the estimated month I wanted to move-in and once a unit became available she e-mailed me immediately to let me know I could come by to see it. After a friend and I walked through the newly renovated unit, she ran my application and we made plans for my move-in date. (I started looking for my apartment a few months before my desired move-in month (June)--if you have a desired move-in date, my best advice is to start a few months in advance if you want the best chance at getting a building you want!)Once the move-in date was finalized, Lydia continued to help me with the details needed for my movers, options for internet and cable, reserving the freight elevator and setting up my online account for my rent payments and maintenance requests.Downtown Cleveland is becoming a hot spot for people to move and there isnt a lack of choices, with many new buildings slated to go up in the next few years. After all my years of renting across the US, I would happily recommend Sphere to anyone. It is affordably priced, in a great location and I have only had positive experiences with the leasing, security and maintenance staff.If you are considering living in Sphere and have heard reviews that are opposite of mine, please remember that everyone has their own set of expectations (some less reasonable or realistic than others) and that respectful interactions first start with us. If we are rude, demanding or impatient, it makes for a more difficult encounter, for both people, from the start. If you are interested in this property, I encourage you to call or e-mail to make an appointment as opposed to walking-in, as the leasing staff is very busy and I found Lydia was best able to give me her full attention when she could anticipate my arrival.After reading this review, if you choose to call for a tour, please request Lydia and let her know that Liz sent you :-) Happy apartment hunting!
Excellent apartments and amenities. This is my first time renting apartment and i had an excellent experience with the poeple in the leasing office. They understood my urgency for an apartment and helped me processing the application very fast. Parking Garage has heater which is perfect for in the winter time. Location is perfect, walking distance to the supermarket, bars, restaurants and clubs.
What’s the point in having an apartment complex if no one answers phone calls or emails? Just go bankrupt so people don’t waste their time here. Don’t live here, no one works there and no one is ever there to help.
This place is a dump not luxury! Trash backed up for weeks!
Literally the worst. I have lived here for 3 years and love the leasing team, but actually living here is unbelievable. We had no running water for three days recently. I had no working toilet for a week and half. They replaced the toilet, and then it leaked urine all over the bathroom floor. When they fixed that they didnt even have the decency to clean the bathroom floor or the carpet. The toilet still didnt work properly and I had to fill the back of my toilet to make it flush for 3 months. The coldest days of this past winter all the residents had no heat, which they blame on a water main break which the city had fixed after the 2nd day. Ive had numerous other issues most notably when the tub backflowed sewage into the tub which took 2 days to fix, and they left this lovely bucket of poop water outside my apartment. The new ownership of this place is far more concerned in remodeling the appearance of the place than making the apartments habitable. The funniest part of the situation is they are drastically raising rent when their apartments arent even livable. My $790/mo 1 bedroom is now being listed at $1350/mo. This place will be taken over by Stay Alfred and cease to be a real apartment building eventually, but do yourself a favor and do not rent from here in the meantime.
OMG, this is just unbelievable how one could be this incompetent running business. The picture on the website, I don’t recognize. It must have been taken over 20 years ago. It does not look like that now by any stretch.I am a current resident at the chesterfield (now, sphere), soon to be an EX resident (thank GOD). This is the worst apartment I have ever lived in. They changed their name (in 2015) from the chesterfield to sphere, as if it is going to erase their TERRIBLE REPUTATION. The apartment is infested with cockroach, bedbug and mice. They sent exterminator couple of times, but didn’t even help reducing the number roaches running around in the living room, let alone the bedbugs crawling in my bed. The second time I spoke with the manager (unprofessional old lady with a bad attitude or mental issue), she was very disrespectful, rude, and said I should consider moving out if I am scared of bedbugs and mice. I took her advice and found a nice apartment down the street. They changed their name “the chesterfield” to “the sphere”, rather, they should change the management (specially the manager who is hostile to residents), and renovating bedbug infested old building. I can’t believe the City of Cleveland allowing them to do business with this much complaint from residents. Also, once you sign the lease you are stuck for the entire year, because the way the lease is designed, if you try to break your lease, you owe the remainder of your lease term. I tried to break my lease as soon as I realized I got myself into, However, I was told I have to pay 4 months’ rent in addition to rent for every month till the apartment is rented to somebody else. Your security deposit, just kiss it goodbye. Do not move into this sh** hole, you will end up regretting like I did. I was never this excited moving out of an apartment.
I am generally satisified with the entire experience. The Office staff and especially the maintenance crew are really good. I would recommend living here as you are not going to find a better spot this side of Cleveland. Its worth a few extra bucks a month to have a cleaner and well maintained building.
I am currently living here. I bet after writing this review I will get some type of retaliation from the property manager since she is known to do that. Anyway, I started living here in the summer of 2013. During my first year here I never really had any issues. This place is cheap, so you get cheap apartments, cheap fixes, and cheap service from he leasing staff. You get what you pay for right?My fiancé and I decided to resign our lease this summer (summer 2014), since we are CSU students and this is one of the best rates that you are going to get downtown. Around the time of us signing our lease, we got a new property manager. This women is the devil! She yells at the tenants, and treats her staff horribly. Since she came here, all of the front desk security staff have asked to transfer because she treats them so bad. Not to mention we had a package shipped here, and it was signed in in their log that they received it. When we went to pick it up, guess what, it was no where to be found. Since we have an all new security staff it could be any number of people stealing the mail. One of the security staff even brought my fiancé back there and showed him that there are open packages back there, conveniently no cameras in the mail room to catch who is doing it. I tried to speak to the property manager about the missing mail, and she yelled at me saying it wasnt her fault, and not her problem. She was extremely rude and I do not blame the old security staff for leaving to get away from her.Overall, here is a list of reasons not to live here.-Roaches in the apartment-Cheap fixes of issues-Scolding hot shower water-Devil property manager that will yell at you any chance she gets and uses illegal retaliation against the tenants.-A gym with half of the equipment not working-A pool that is only open til 8 m.. so you cant have a nice swim at night and see the view of the city from the rooftop at night time.-Flooding issues-The fire alarms go off very often for no reason (every couple of days), when there actually was a fire on the 6th floor, the alarms didnt go off (doesnt make sense)-Your packages will get stolen-This is supposed to be a smoking free building. But of course you smell it everywhere-The heat will still be on in the late spring during a 100 degree day.-Windows barely open for a breeze-Blinds are cheap and break off very often-If you try and contact corporate (MPA), they dont respond to emails, or answer phone calls. They just dont care-Cheap paint on the walls that have frequently rubbed off on my clothes-Did I mention that the devil is the property manager?Overall, this place does not deserve your money. The price might look good, but I promise you if you sign a lease here, you will regret it. I truly do not want anyone else to have to deal with this type of frustration like I have to, or the rest of the tenants have to as well. Just look around, I am sure you can find another decent deal downtown. Just look at the rest of the reviews, they speak for themselves.
Having lived here for a little over a year and a half, Im super happy to be here. All the staff have always been very helpful and friendly, and anytime there is a problem, its very quickly resolved. Im super thankful for my experience here.
I recently moved out from Sphere after staying in this building for more then 2 years. Being an international student, it is my first official residence in America. I have seen multiple managements and many guards and maintenance people. I appreciate all the efforts by the sphere team to make this place home. After leaving it, i am really missing as i have found some good friends in guards, maintenance boy and old managers.No complaints at all.Only small issue that came up is on the last day of my stay when the head of the guards , they called as ‘Captain’ almost insulted me by saying i don’t live here when i requested him to open the garage barricade as i need to park my car in the garage. ( for move out purposes)He literally took me the leasing office and was very rude but thanks to the manager they cooperated with me and understood my situation. That Captain guard is only reason why i am taking out 1 star.Advise to management: please advise captain guard to smile and change the table cloth of pool table.😜Reason to choose Sphere: Best apartment complex in downtown and it feels home 🏠Lastly,“Thank you Sphere family for supporting me during my masters studies”
Decent apartment for the price and location. Mgmt has always been helpful whenever I had questions. The heated parking is also a plus, along with the the gym and pool. Would recommend to anyone!
I moved in to Sphere in March of 2017. I wanted to move in quite quickly and Jarrett and staff were really helpful in accommodating a unit for me really quickly at a great price. I was very happy that the move in process was incredibly easy including the review process, signing the lease, and booking the freight elevator. I ended up getting a studio, but it feels like a one bedroom because it has a divider. I really love the apartment. It is very cosy, near to public transit, and all my favorite spots downtown. The staff downstairs has been very helpful will all the packages I have ordered during my move in. My only compliant is that my kitchen is tiny, I dont even have a full size oven. But overall, if you are young and want an affordable, safe, and convenient place to live - you cant beat Sphere.
The apartment is actually very clean. I almost feel like its a steal for the location, especially for those working in downtown. If there werent bugs when you moved in then you probably brought them in yourself. Thats a personal problem not an apartment problem. And the place is being renovated completely (although if you care for the gym, it has no windows or ventilation and it smells ratchet).However, theres this property manager. Short, fat, with white hair. Youll know who she is. Biggest douche bag on planet earth. Not to mention she cant understand simple questions. If she doesnt want to answer a question, she will turn and walk away. I hope I do find cockroaches in my apartment so I can put them in her hair.
I have lived in the Sphere for 4 months and couldnt be happier. The management has been very helpful and are always quick to respond. After living in Chicago and many other places it is nice to live in a building like the Sphere.
Just re-upped on my lease after a year at the Sphere. First and foremost, the price is really one the best you can find in downtown Cleveland. Fortunately, for the new renter, the Sphere, or formerly, the Chesterfield, is in the midst of improving its image with new management having taken over a few years ago. This shadow of poor reviews from the previous management company has led to Sphere to attracting new tenants via lower than usual leases with a lot of extra rent credits available.For your money, which is somewhere in the least 5 expensive apartments in the downtown area:-you will most likely have a completely renovated apartment including wood flooring, new kitchen appliances, new cabinets and counters (a small fraction have yet too be updated with wood flooring and new cabinets/counters but have extra cheap rent, such as mine).-large, continuous windows which provide excellent views of downtown, playhouse square, east side, or the lake-heated garage, enclosed garage (a godsend in winter)-thick, concrete walls. Have not heard either of neighbors through the walls yet. I honestly didnt know if i had any for months-water, heat and AC included in rent (provides less control since the whole building can only have one on at a time, but its worked just fine for us-free cable with some HD if you hook up directly to the wall- 24 security person in lobby-yoga room (only open til 11pm)-billiard room (only open til 11pm, have to get balls from security person)-shared laundry which is kind of a pain, but thats at most apartments (just dont use the laundry mobile app because it sucks)- rooftop pool. Amazing views, well maintained w/ really nice deck furniture and outdoor showers. Open mid May- Septemberish. 10am-8pm (wish it was open at night). The only bad part of it is you can technically only have one guest per person on the lease and you have to check out a pool key from the security person. But i guess it keeps the pool from being crowded so be it-rooftop gym. 6am-11pm. pretty well equiped. BUT, AC and heater in gym (separate from rest of building) is broken and they basically said they cant afford the fix right now. So temp ranges from low 60s to high 80s depending on season and time of day which can really suck- 2nd floor outdoor tennis court with grills hammocks and tables. Really nice and never busy. Not very good views though-TV lounge and rooftop lounge. Never used them, cant honestly say muchOverall, its got to be one of the best apartments in Cleveland, especially in summer. with the pool and the distance from downtown attractions , its hard to beat. The walk to nightlife and such is close, but just far enough from E 9th that youre not listening to traffic all night. Plus theres a good chinese restaurant, small convenience store, coffee place and decent sized park right outside (dog friendly).My gripes would include the gym temp, the neighbors from the apartment across the street (Reserve square, large foreign tenant population who I guess just operate with different customs and will have their kids out playing at the park at 1am-3am and can be loud sometimes), the bike lock area in the garage is not secure!!! (keep bikes elsewhere, will get stolen), and the windows being screenless, which means bugs can fly in when you have them open
10/10 I love living here! Extremely reasonably priced for downtown, and I feel safe in this building. The staff is extremely responsive to my emails or calls (usually less then an hour response time, even after normal business hours), or you can stop into the office because its right in the lobby. Maintenance has fixed every problem that same day or the next morning (I havent even had huge problems, they are just very available). The heat did stay on for quite a while, until mid-May, so that would be my only true complaint. There was a slight bug problem when I moved in, but they have an exterminator on site twice a week and all I had to do was email them to ask to put my apartment on the list to be treated and they came and sprayed without question, it was easy and totally resolved in a short amount of time. Honestly, I love living here and have recommended it to friends and co-workers.
Sphere is a great place to live! The location is great, close to where I work and everything thats happening in downtown Cleveland. My 2-bed apartment is spacious and recently renovated with new cabinets, appliances, hardwood floors and more. I would highly recommend checking out Sphere Apartments.
I moved to Cleveland early this summer from Chicago and I cannot express how much I love living here! I cant decide whether I love the newly remodeled one bedroom apartment, summertime pool, easy-to-use laundry facility, or the location downtown! I always quickly find parking around Sphere but it is also close enough to walk to everything downtown or get the the train/bus stations. The front door 24/7 security keeps the apartment safe, the walls are thick enough so you do not hear anything outside of your apartment, and with free heat and AC you cannot beat the price! Even when I was having a difficult time gathering my necessary information for the lease, Sphere was patient and worked with my schedule so I could have my dream apartment. I was in shock at the price, quality, and amenities when comparing it to Chicago and other apartments I looked at around Cleveland!
The worst place I had even lived in USA. the rude service and bad attitude impressed me a lot. you should be careful of every contracts you signed with the apartments as they may lose the contract and claimed you forget to sign it.
It used to be okay when I moved in .....sometime back.Since then the quality has steadily deteriorated.Now,the maintenance is horrible,the services are a joke as they actually do not have a staff to service the apartments.....they pick up random people who are not at all professional-to do sloppy fixes on major service requests to fix things like bathroom and kitchen issues. The only advantage is location but with better apartments coming up all over the downtown,that is not a deal-maker at this point.The management keeps on changing and new faces are rotated in by the owners so often that nothing gets done properly.Try to avoid if you can......Better pay a little more and go to Reserve Square instead.
I really like living in the Sphere! It isnt perfect, but overall the maintenance service has been responsive and helpful and the employees are friendly. Rent is affordable too. I do NOT like how the lounge permits no food or beverages, and closes at 8pm (way too early!) and for those reasons no one actually uses that space at all so it goes to waste. Also the one guest pool policy, and closing the pool at 8pm (again, too early) are annoying and need to changed to better accommodate the residents. And the water quality of my sink is suspect.
Ive just signed my lease to renew my experience here. The first year of living here was not absolutely terrifying as some people may have had but there were definitely some issues to be worked out. About two months prior to my renewal I received a letter stating that two new young ladys will be inspecting apartments for renewals. At this point I was beyond excited to meet them. The old manager, Vicki, was a nightmare to deal with. These young ladies, Holli and Heather are THE MOST PLEASENT PEOPLE I HAVE MET IN ANY RENTING MANAGEMENT OFFICE! I met them and they were excellent from day one. After I met them, I knew that I wanted to give Sphere another shot! Once I had found out my rent would not increase anymore that $25 (as all places I have rented had done,) I expressed interest in adopting a life long companion. They were EXCITED for me!!!! his process for getting him on the lease were simple and they were more than adaptable. I found Logan and they loved him. Hes become so close to me that when I was sick once and still had to truck my way into work, he was sad. This caused him to bark while I wasnt home. They called me and told me (coincidentally when I was walking in the doors.) They werent mad or angry. There were simply worried and (as anyone would in a good hearted way,) wanted him to stop. I ran upstairs and ever since he hasnt. But I was worried he would do it more frequently as he became more attached so I looked into a dog walker. I had a million questions that they helped me figure out. Luckily, he calmed down since and I havent had to do so (but am still interested in.) As far as bugs n stuff, I have had little to no problems. The little bump in the road I experienced, they took care of IMMEDIATELY! I feel comfortable here. I feel that any issues I have I can tell them instantly. I would say to give this place a shot!!! I love it!
I moved into my Sphere apartment just about 3 months ago and my experience thus far has been incredible. Holli and her staff have been more than accommodating, and have instilled a family-like atmoSPHERE into her managing style.Ever since my first interactions with the staff, theyve remained informative, approachable, and most importantly, available.The moment that stood out to me most was on a Saturday when I had furniture to be delivered. Although I reserved the loading dock for a delivery truck, another resident had parked their own truck in the space that prevented the company from unloading my furniture. I approached the front desk inquiring what could be done to resolve the issue. The staff immediately notified management, who dropped what they were doing to assist.Each team member played a pivotal role in resolving the issue and delegated the remaining steps to ensure my furniture could be delivered in a timely manner. Although the issue resolved itself on its own, the entire staff made me feel like they were there for my benefit. Also, it was a great learning experience on how to handle the situation for any similar occurrences and I could tell the staff came away feeling prepared for the future.From an outside perspective, it may sound like a minute instance, but I was more than satisfied with living in Sphere. They treat all their residents with respect and work diligently to get issues resolved before they become a bigger problem. They saved me a $100 delivery fee that day, and another headache of having to reschedule my delivery date. I cant thank them enough for their patience and ability to succeed under pressure.Lets just say I am one very happy customer and see myself living in Sphere for the foreseeable future!
Sphere is a great place to live. The location, friendly staff and the maintenance upkeep are the reasons to renew my lease. I highly recommend others.
Please do not be fooled. Place is full of roaches and derogatory management from the leasing offices to the top management team. I will never rent from this place under current cheap, non understanding, unapologetic management team currently running this place.
After the bad reviews on google about Sphere (previously Chester), i was hesitant to move here, but being a student and close to CSU i took the gamble. I did not have much expectations, but the management has really turned it around. No issues with my apartment, and if i did have any, immediate action was taken following the complaints. Friendly staff, clean corridors, resident friendly, nothing much i can ask for for such a reasonable price.
Such a bad company They always work to fix things that stop the water for hours. After I left I didn’t get my deposit and they want more money from me for cleaning after me leaving. I would never recommend anyone to live there.
Where do I even begin with this place...First of all, I lived on one of the top floors and had a mice problem. Ive heard from other tenants and from other review sites that the Chesterfield had a cockroach problem, but I wasnt prepared for the mice at all. After telling management that I had seen a mouse in my apartment they sent an exterminator who simply put three of those cheap cardboard traps around my apartment. This was completely ineffective and I received no further help after that. I ended up dealing with the problem myself, killing three mice in a week. Luckily, this was at the end of my lease, and it gave me even more incentive to leave this dump.On top of the mice/roach problems, the entire building stinks. There is a Chinese restaurant next door with an odor that completely envelops the lobby most nights. It was utterly embarrassing having guests over and seeing their faces as they entered the lobby. The garage also smells awful, as the dumpsters are inside. The combination of the dumpsters and the Chinese restaurant next door make for one hell of a combination when you come home from a long day of work/class.Speaking of the garage, it is extremely sketchy. Parking on the lower levels is just asking for your car to be broken into, something I experienced during my stay here. Also, finding a spot is a joke since the garage is overcrowded. Oh yeah, paying $100+ a month for such a VIP parking experience is also a great time.One of the worst things about this place is the staff. Im pretty sure management changed over 5 times during my 2-year stay at the Chesterfield, with the situation getting more and more depressing. I heard from a previous employee that their vacancy rate is around 40% at all times, so if they tell you to act fast as they are running out of space as they told me, dont believe it. Management and the leasing office staff is full of rude, impatient employees. I will say that the receptionists and the door men were usually nice. However, it was odd how high the turnover rate was for the doormen working there. At one point there was a new door man/woman every week.Another cause for concern is that the area near the Chesterfield and Reserve Square is becoming more and more...unwelcoming. Im not sure if this is due to subsidized living nearby or just a trend in that area, but there was huge change in the area from when I moved in in early 2012 and moved out earlier this year. Hopefully, the improvements to Playhouse Square and Cleveland State University can turn this around.Overall, I would give this place 3 stars for my first year of living there. Management was ok, the area was nicer, it didnt smell as bad, and most importantly, I didnt have any rodent problems. On the other hand, for my second year of living there, I would give this place 0 stars if this site allowed it. For all the reasons above, and the impression I got that the situation there is just getting worse, I would recommend that anyone looking to lease here STAY FAR FAR AWAY. Do not waste a year of your life living in a dump like this, trust me.
Ask for Lydia you will have a great experience. We were moving our son into his first non-college apartment and had so many questions. Lydia helped us with the paperwork, the move in and so many more things I dont have room to write here. She always had a great attitude and a big smile. If you have a question or problem Lydia will help you and then she follows up to make sure everything was taken care of. Front desk security ladies are also great, very pleasant to talk to and try to answer any questions you have. If Lydia is not in do not hesitate to talk to Heather or Jarod, they are also great with helping you with any questions or concerns that you may have to take care of. The whole office staff has gone out of their way to make sure that this move in happened without any stress or anxiety. Call them and talk to them you wont be disappointed. Absolutely ask for Lydia though, she s the best. The only reason I did not give this 5 stars was there is a slight problem if you have furniture that needs to be delivered. I understand the reason to have to reserve the freight elevator but trying to coordinate a furniture stores delivery and the availability of the freight elevator was nearly impossible. Most furniture stores call the week of delivery with a day and a day before with a delivery time. Management needs to come up with a way for tenants to have large deliveries made to work with large furniture or stores deliveries. The other issues were the hours of the weight room and community rooms. There are people who work out or do laundry when other people are sleeping.
Very bad facilities and also every one has to take care because so many theft in the Luckman . Bcz many of my stuffs gone from apartment areas and no body don’t care about that.
This the worst apartment I have stayed until now. They supposed to refund my security deposit in full but they did not. Even though I returned the key of my apartment on June 1st, they wrote it down in my moving out statement as I returned the key on June 6th. So they charged me for extra 6 days and stole $170 dollars from me. I was sending emails to old lady ( everybody knows who i am talking about) but she keeps ignoring me. She never replied me back. She was always rude against people when I was there and I will never recommend you to stay there.
I think Sphere is a very nice place to live! All of the common areas such as the pool, entrance, basement, etc. have been renovated in the past few years, so they are all update to date! In terms of the common facilities, I think they are quite great as well. The laundry room is clean, well kept, and I have never had a problem finding a washer or dryer. The gym is a normal size for an apartment, and has several different cardio machines, free weights, and your standard machines. The pool is also nice. It is the only rooftop pool in downtown, and they recently replaced the windows, so you can now clearly see the city view around the building. The security desk is extremely friendly, and any maintenance request I have had has been promptly addressed. My favorite part about Sphere though is the location. You are close to the bars and restaurants on E 4th, Heinens for grocery shopping, Playhouse Square, and you are 3-5 minutes away from several highways. Overall, the Sphere is not going to be your 5 star apartment complex; however, it is a very lovely, affordable place to live.
Whenever my roommate and I have other Cleveland friends over, they are amazed and jealous at how much better our apartment is than theirs at such a fair price.Like many others, we were a bit worried at first because of some poor reviews we had read from previous years tenants. After reading about the new management that has taken over we decided to come check it out and we are SO GLAD that we did.Our apartment is beautifully spacious with an amazing view of downtown. The building is so close to all of the great Cleveland nightlife. The rooftop pool and gym have been a great addition to our summer. You will not find a better place to live in downtown Cleveland for the prices that Sphere offers.
I just wanted to say that Sphere has been great to me since I moved in, my leasing agent Lydia has been amazing and helped me through the whole process, I was between choosing Statler Arms Reserve Square or 1717 and because of Lydia and all the amenities plus the price of course! I choose Sphere. I loved how clean the building is and 24/7 security is always here to take care of my packages. You have to check it out!
It is horrible. I was sleeping with cockroach and mice in my apartment. Lucky I had a cat with me. But they did not allow me to have a cat. I have been reported it for a few times but problems never really solved. And the apartment office withheld my deposit and wanted charge my fine before I left.
Since NRP group has taken over and called this place the Luckman it has been miserable. Multiple times they have shut off our water for repair without any notice. To understand whats going on you have to hope its during office hours and go ask them for information. They continually do this with absolutely no communication and no attempt to rectify the problem. I understand issues are going to happen in buildings, but these people handle the situation as poorly as you could imagine. They have converted plenty of apartments to Stay Alfred rentals, youd think theyd have the courtesy to contact you and offer up an open apartment or rental unit as a place to shower, but they are too lazy to do that and prefer to cross their fingers that no one will comment about the water being out.Theyll also advertise they have a third floor terrace but its never been open.They have converted several apartments to Stay Alfred rentals which has meant the pool is a lot more crowded in the summer and you have more people leaving beer bottles and trash around.
Absolutely professional. The experience was one of the best Ive had since moving to the city. Jarrett was extremely insightful and I felt appreciated during the entire lease process.
The management is rude. full of impatient people who cant even talk properly. The apartment is dirty and keeps on smelling weird
I have lived in many different buildings and I regret to say that Chesterfield has became my worst experience. The managements personnel behave residents really unacceptable, rude and impolite, and they are not responsible for their faults! It is really ugly to hear well, move out when you tell them that you have an issue living in their building. And if you want to move out, they will charge you for a quite amount of money.I want everybody to know that this building is full of bugs and mice, and the management doesnt do anything to take care of it (I had these issues in my apartment). The management sucks! Dont make my mistake.If it was possible I would give Chesterfield a negative rating. I will ask all the residents to do so, therefore, other people wouldnt make such a mistake to choose Chesterfield.That would be a lesson for the management of Chesterfield if you are the management, thats only because of the people, who are living in this building. You have to learn how to behave your residents and you have to try to keep them happy living in your building, instead of just simply telling them, well, move out.
The property manager is horrible! She is the rudest person I have ever met! My apartment has roaches. It takes so long to fix things. Moving ASAP!
On Aug 29, 2016 you gave us this review:5.0 /5We looked at several apartments in the downtown area, but Sphere was always our number 1 choice and so far has not let us down at all. As far as affordability and quality of the apartments, Sphere seems to offer the best value in all of downtown Cleveland. Besides a fantastic location, the staff has been extremely friendly and helpful, while the apartment itself offers a refined and updated living space. The amenities such as a gym and pool upstairs are a welcome addition and offer a lovely view of the Greater Cleveland area. I would definitely recommend Sphere apartments to anyone considering living in the downtown area.
I lived in Sphere for a year and half now, and unless I leave downtown Cleveland, I will never leave! I am within walking distance of sporting events, night life, and thanks to Heinens, even my grocery shopping. I found Sphere affordable compared to other apartments downtown when I was doing my research. The gym located in the building has enough equipment to get a solid workout in. The roof-top pool is a nice retreat to have during the summer months, not to mention, its one of the best seats in the house during the Cleveland Air Show. Anytime I have made a maintenance request, the issue was resolved the following day (my issues werent urgent, which Im lucky to say Ive never had). I think Sphere can only improve from this point on and become an even greater place to call home!
Apart from all the amenities and facilities , the only reason i gave four stars is because of the Leasing Agent Lydia Ruiz. Shes so generous and responsive. I have some issues with the Management being rude but Lydia was so helpful, Loving and she does her job perfectly.shes definitely a crowd puller ...management definitely need people like her. One more thing is the Swimming Pool on Roof top its amazing but inside the Gym its so hot in Summer,, Sphere is a Good place to live in the Heart of Downtown Cleveland....
DANGER!! This apartment sucks! The manager acts as if she is the CEO of fortune 100 company who does not even know how to talk and respect tenants. She probably needs to go back to school. Place is full of roaches and bugs. The bathroom has leakages from celing and furniture is screwed since its decades old. The kitchens drawers and cupboards are also very nasty with riped off furniture. We paid $1000 of deposit which is way higher than any other apartment in Cleveland. At the end of lease term, they charged us some $1600 for cleaning and carpet replacement. When we rented the apartment the carpet quality was very cheap and bad. Even though we did not damage the carpet, they charged us some $1400 for carpet replacement just to make sure we does not receive any deposit back which is rediculous. Do not rent this apartment. Theyll ripp you off by making some random charges. Big time old lady. I think its time for you to retire.
The staff is extremely helpful! Ive thrown all types of requests at them- from asking to borrow tools for my ikea furniture to asking where I may find a good ramen restaurant. They always go out of their way to help me figure things out. My apartment is also pretty awesome for the amount Im paying. Id definitely reccomend checking the place out!
I completely agreed with Monica. Your packages will got stolen!!!! I have a bunch of friends living in Chester studying in CSU. I got complaint from them that their packages keep stolen. The packages are signed by the building guard but they never get the packages. And when you try to ask for the staff, you will never get it back. It is not one case. Horrible!!! No staff cares about the tenants and their staff. One of them s bike is stolen in the building. Luckily my friend noticed it immediately and watch the camera. The evil who stolen the bike is the staff working in the kitchen. Now that person is still working there. Nobody including the manager takes care of it. It is really horrible. But who should take care if it? Our policy 911? Go to local media and newspapers to reveal this ugly fact????????
If I could rate a no star I would. The price and location is great however...I hope you like mice, cockroaches and rude management . Stay away trust me!
The Sphere has provided the ultimate living experience. Being in a prime location, this is the place you need to be! Sphere has some of the most pleasant leasing staff that provide residents with whats going on around town and community based activities. Sphere is what Cleveland is all about.
If you want to live in downtown and need space you cannot get better value than this building. Great gym.
Are you a youthful, adventurous soul? Do you like people who are? Then Sphere is the place for you! Not only is Sphere full of vibrant, fun loving people, but everyone in the building, from tenants to staff are beyond courteous and helpful. Love the idea of sunning yourself by a rooftop pool in the summer? You can do it here. Not only does the 20th floor breeze keep you from frying, but the pool temperature is PER.FECT. No time to workout at your gym? Theyve got one at Sphere on the penthouse level. I live on the west side of the building and am afforded nightly sunsets and daily views of the lake. Being at Sphere this summer specifically has been amazing, living in the heart of Cavs celebrations, the RNC hullabaloo and just being able to walk to some of Clevelands most talked about bars and restaurants. Why are you still reading this? Live here already!
The Sphere has been my home for almost two years. In that time, they have updated the lobby, hallways, workout room, and many other spaces. Every time I have a maintenance need, it is taken care of the same day. The Sphere has created a comfortable, easy living space for me!
Lydia of Sphere Apartments has been great! Very professional, knowledgeable and friendly. If you are looking for an apartment in downtown Cleveland Lydia and team can help.
Not an equal housing opportunity. I learned that a deposit does not secure your apartment. My application for a selected apartment was changed without my approval, I was not treated with integrity and respect by Jarrett Bayne and Lydia Ruiz.
This place should be the worst place in downtown. No. terrible apartment for the international F1 student. They usually change the manager once or twice a year, and they also change the policy. If you have I-20, they just see your personal expence and then they decide to rent the room or not. On the other hand, this apartments managers inspect residents rooms before they renew the lease. It looks like sister-in-law because it equals they intrude themselves on residents privace And they are sometimes hard on regidents, and they dont listen residentss opinions, so I cant suggest to live in this apartment.
The complex had recently gone under new ownership when I moved in. Only stayed for a year, but they appeared to be moving in the right direction with renovations and staff training.
This was me and my ladys first place and it was the BEST experience thanks to Lydia Ruiz (Leasing Team). After meeting with Lydia for the very first time over a year ago we KNEW this was the place. She is so helpful, courteous, responds to emails/calls asap, and makes the entire experience a great memory.If I could recommend her for promotion I would! I definitely recommend taking a visit here if its been on your mind and tell Lydia that Colton sent you and she will be so grateful! This place is a must to live for AT LEAST 1 year!EDIT: Upon move out Lydia was nothing but helpful and informative! Again, this place is a must!
I took a tour of the building looking for 2 bedroom and 2 bathroom. Brett was nice but the building is very old and overpriced.
Rude, deliberately obstructionist, and pathetically insensitive property manager (Vicky Gibbons) for prospective residents! I would love to share complete information if the property owner is sincerely interested to know in order to improve its management services.
The management is really bad ,the manger is very rude ,they think they are the best but the are not . They will take your application fee and they are going to tell you to wait and when you wait and come back they are going to ask more things .They asked me for my acceptance letter from Cleveland State !!!! Tell me that is not stupid!
The Sphere is a quiet and relaxing place to live. The pool is such a great feature for the summer.
Management is rude, unprofessional, difficult to work with, unreasonable, doesnt return calls, doesnt respond to emails . . . need I say more? Tried contacting their corporate office -- Metropolitan Properties of America Inc. is Boston, MA -- and they are just as rude! No one returns calls or responds to emails. Poor, Poor, Poor management all the way around!I would definitely say STAY AWAY FROM THIS APARTMENT COMPLEX OR ANY COMPLEX MANAGED BY METROPOLITAN PROPERTIES OF AMERICAN, INC.!!! Terrible customer service -- that is if you can get any customer service from them to begin with!!!Spend a little more and go elsewhere. You get what you paid for -- poor, quality!
I love this place! It has a very nice atmosphere and a great View!
Not the best place to live, the management is bad, the pool on the roof was pretty awesome.
Very nice apts. Also have a fitness room, pool tables, inground pool, tennis court, great food and shopping close by.
Lived here when it was known as the Chesterfield. Great location and well maintained building.
Poor experience even calling looking for a place, never even visited. Other reviews lead me to believe this was the right decision.
Very rude behavior from front desk stuff especially who open the door for people who do food delivery
It is 70 degrees and the landlord still wont turn on the A/C. In fact, the heat is still on. Interestingly, when its 20 degrees out in the winter, the heat doesnt always work. You can complain to the management but they wont do anything.
The building is not ready yet
The apartment just disgusting, everyone so rude in the leasing office
Good
120$ for parking!!!...one of the tread mill is broken for 11 months, Even after complaining no one has fixed it.
Stay away from it!!!Very rude managementbugs are everywhere
Awesome management
Its a pretty cool spot
We are now on day 2 without having any running water
Its okay. But being downtown it is overpriced. I would not want to live here.
Pool was nice!!
Its 👌
Save your time and money, avoid like the plague.
New management is awesome!
Hate this place ..they are extremely rude AVOID this place.
Apartments are alright. Overpriced.
Cutting off the water , heater ,
Love
Fun time :-)
I was so pressed to see this place now i don’t even care, they never answer the phone. I’ve went to building to see it and make an appt they’re not there so i gave up. I definitely don’t want to move there now that i did my research and seen a girl was shot & killed there so I’m definitely good on that.
The leasing office is only nice when you go to rent a new apartment once you get the apartment they will ignore every problem you have. Im currently facing the issue of drain water overflowing from the kitchen sink and its a studio apartment so the whole apartment stinks and this is the 5th time in the same month. Cant stand the nasty smell in the kitchen let alone cooking food.
2.9 (156 comments)
Review №1
2022-01-05Hallways smell like garbage. Constant water leaks. Security let’s anyone in building. Murders have happened here. Gun shots weekly. Elevators don’t work. Roaches. Moving out asap.
Review №2
2022-06-26Today I went in for a tour of the property because I was interested in renting here. After the tour I was very turned off with this place. The parking garage smells of garbage and has trash all over the place. This place charges over 1000 dollars a month for a renovated apartment and you have to do laundry in the basement??. If Im going to spend this kind of money on an apartment, Id expect to have an in-suite washer/dryer or at least hookups. Only reason Im giving this place 2 stars is because The leasing agent was very professional and friendly and the layouts of the apartments are nice
Review №3
2022-04-16I was written a bad check for a return of my deposit. It overdraft my account because I thought the check was good and used it on a new place. They refused to reimburse so I had to get a lawyer involved. You would think such a large company along with their high prices would be able to manage this amount of money compared to what I was entitled. They suddenly had the money to refund me once I got a lawyer. The amount of issues made a long list. Save yourself & look elsewhere.
Review №4
2022-04-19You need three times the rent from a salary or hourly job to apply, but they make sure not to tell you that and say they dont need and prefer not to have any details about you. So you end up wasting your $75 application fee, and im still waiting on your $200 admin fee paid by card on the website to be returned...by check. Needless to say, I was not amused.The units themselves are ok, but the building does need upkeep. I love that it seemed to be a very dog-centered community as I have dogs myself, but the faint air of dog urine in the elevators was something I could do without. Paint splattered on doors, and what looks like water damage covered by paint not repaired. Certainly not one of the more excellent buildings for the high price, and frustrating that they insist on knowing as little as possible (I just started a new job in the city), so you apply just to say no after having you send in documents and taking your money. Disappointing and dishonest all the reviews seem to be true so save yourself the money and go across the street to the Statler that place is absolutely gorgeous and well cared for!
Review №5
2022-04-01Been trying to contact the office for days. Moved out over 30 days ago and still haven’t gotten my security deposit. Also forgot an item in my unit when I moved out that was collected by the office and was told they will mail it to my forwarding address immediately and still haven’t gotten it.UPDATE: it has been 2 months since I moved out and still no security deposit. Under Ohio law, a landlord must return the tenants security deposit within 30 days after the tenant has moved out. Have tried calling multiple times this week with no answer. Finally got an answer from someone named Keyon today who was very rude and hung up on me twice after I asked to speak to a manager. If no update from them by early next week I am prepared with the paperwork to sue and take this company to court.
Review №6
2022-01-17Nothing but constant issues. Cockroaches, freight elevator has been broken for months, only 2 of the 3 resident elevators work, water/pipe issues - including pipes freezing - the list goes on and on. Property management company is worthless too. Moving out as soon as lease is up. THE WORST!!!!
Review №7
2021-08-01Just moved my daughter into the building recently. Move in day was the first time I saw the place. Probably not where I would have chosen for her to live but if you want to live downtown with parking and you have a limited budget there aren’t a lot of options.The best thing about the building so far has been Bianca, the Community Manager. We had a few issues arise and I wasn’t sure what kind of response we would get since it is such a large building. She has been amazing-she responded quickly and was very helpful in resolving the issues. I felt that she was sincerely concerned about our issues and wants my daughter to have a positive experience living there.Some of the other good things about the building besides the manager and the downtown location are the parking garage, building seems to be secure, updates in the apartments(flooring, bathrooms, kitchens-except cabinets), and the large windows in the apartment. The biggest negatives are no washer & dryer in the unit and the building does seem to have some deferred maintenance issues.
Review №8
2021-10-02Don’t live here… 0/5 stars. A lot of disorganization at The Luckman and it was apparent. If you have anything wrong with your apartment, you won’t get it fixed. If you pay for a parking spot, someone will always be parked in your spot regardless. Trash is everywhere, suprised the health department hasn’t shut this place down… Rent is pretty high for the experience… Elevators never work so get used to that.. Most tenants are unhappy here so save yourself the time and money. They will make it seem like it’s an awesome place, just trying to help people that are interested. And if you are interested because of the pool, it was closed most of the time this summer for various reasons. All of the people that were working there when I moved in June left because they couldn’t handle it.. this shows how bad the situation actually is there..Go elsewhere please…
Review №9
2021-09-06Every single bad review of this building is 100% true. Do NOT live here!!!!Management does not answer the phone, and then when you physically go down to the office they’re just sitting around laughing and talking.Management never answer emails.No one ever will come to your apartment to fix anything.The parking garage entrance is constantly broken, so strangers will park in your spot and management won’t help you. The towing threat means nothing.The garbage area is always absolutely disgusting and trash isn’t picked up more than once every three months so there are flies everywhere.I would recommend leaving 10 minutes early if you need to get to work at a certain time because the elevators are constantly broken and you’ll be waiting for one for more than five minutes.Water is constantly turned off.Security sleeps right at the desk.There is a fire drill at least once a week- mostly at 3am.Also the people that live in the building are awful as well. Rude, loud, inconsiderate, etc. Find a better neighborhood.The building has only gotten worse since new management took over, they love to leave comments on peoples reviews saying to contact them since you had a bad experience but I can 100% guarantee nothing will be done for you.My fiancé and I were about to break our lease so we can get the hell out of here. Counting down the days until I move out.
Review №10
2021-08-21Be prepared to put your rent in escrow. Many things go wrong and you’ll never hear back no matter how many maintenance requests you put in. My AC stopped working for over a week now in the dead of summer and no one seems to care at all! I even have a toddler with me here and it is so uncomfortable. That along with many other problems including no hot water add to the list of reasons to stay away. Preparing with a lawyer and not paying another penny to this company until I’m paying for an adequate living situation. (Picture is of thermostat completely blank. Takes no batteries, some type of electrical problem that apparently isn’t important for anyone to fix).