Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Great home improvement store also a good place to hit and grab your needs for general contracting. Most always have what you need in stock and fair pricing
I went there to ask questions about and thought of buying attic insulation. The person I spoke to in that department was quite knowledgeable and helpful. However, they didnt what I needed.
They didnt have the hammock stand I was looking for, as it was only available for online order. However, I was able to find help quickly and determined we could get it shipped into the store if needed.
I bought 2 items on 2/11/2022.Paid in full, on this date. WaitedTo receive items, 0n 2/23/2022Home depot texted me. Your items came in.. 11:00 am i went to home depot to pick up what i ordered. I was given one item,NOT 2, i asked the worker ,Why only one item?HE SAID 2ND ITEM WAS LOST.LOST? BY WHO ? POST OFFICE?OR HOME DEPOT? I DONT BELIEVE IN 2ND TIME. ORDER..FROM. HOME DEPOT.
No body at pro desk knows what they are doing … very unprofessional.. they are slow at getting my order ready on time so I pick my own material out …. Left it at the pro desk when someone said I could leave it there had paid for the material over the phone and came in the next day to pick up my material and they put everything back on the shelves I’ve been arguing with these people for an hour now the only person that even cared to help me was the woman at the customer service desk 🙄🙄 please someone retrain their staff
Found what we were looking for in record time. Got everything we needed. Salesman was very helpful nice and funny. Good job Home Depot.
Found a home improvement store with actual knowledgeable and friendly staff for once! Unbelievable! My go to location for all things house repair/upgrade.
Apparently they dont price match their OWN website? When I rang up the item at self checkout and it rang up as $10.98. So I called an employee over and showed her the difference in price and she said she cant price match it. I said even if it is set to this stores location? She said yeah. What store doesnt price match their own website?.....this makes no sense. I could of ordered it for store pick up and got it for the $5.89
Always good customer service here!My ONLY complaint & its NOT Hone Depots fault!Ive bought 2 Hoover uprights,Because there GREATsweepers with great suction!!(except)1.The cordIt ALWAYS STARTS pulling apart!2.The top twist lid,is difficult to open& put back into alignment & its important to be able to get into to clean the filter!So,if Hoover reads this? Please..work on those 2 things on your sweeper..other than that,thank you for a great product! & please reduce the price a lil from $150.
Friendly and knowledgeable staff, store is well organized, clean, and well maintained. Although slightly hidden from the expressway, very easy to get in to and out of, when leaving. This has always been my go to brick & mortar store for anything related to home & garden supplies.
I was in and out of there after the guy help me cut a few pieces of wood. He knew exactly the type of what I needed when I asked him and did it quickly. They were great
Had a bad experience here. Placed a pick up in store order online for 4 accordion doors, store listed 12 in stock. Couple of hours later my order is cancelled without any explanation (but they did explain that my refund wont hit my account for 3 business days - how nice). Turns out there are no doors in stock, they are just too lazy or too secure in their jobs to accurately keep track of inventory. Didnt even offer to order some in or check to see if any other store may have them.
This is the Home Depot I can always count on. I always go here before anywhere else. They usually have what Im looking for in stock. Can tell the employees care about the customers and their job. I will definitely continue to frequent this HD in particularI am a preferred contractor for HD and this particular store is my home store. I always frequent here bc of products being in stock and friendly reps like the one I met today I believe her name is DeeDee. Thank you! Sincerely, Brian
I should have posted this a long time ago, but I was very surprised by the level of customer service at the customer service desk. Davon (I think I remembered that correctly) went out of his way to find an item that they had cancelled because I was past the pick up window. Completely my fault and it would have been very easy for him to say there was nothing he could do for me, but he didnt. Its not often that you get that in retail anymore. Thank you for saving me a lot of heartache by having to reorder my cabinets!
I had the nicest most helpful cashier! Thats a real plus these days
Self checkout is a nightmare and getting military discount is a nightmare. Go to Lowes
Every time we pick something up from the desk, even something as simple as a tool in a box, it take an eternity. Never have I ever made it through their customer service/pickup area in less than 10 minutes. Even when there was no one else in line. They are slow, disorganized, need to ask managers how to do something, and also rude.
Had to rent a stump grinder for a job I was doing with Smooth landscapes ! So to Home Depot I go ! they have the best quality equipment at the lowest prices around. the staff is very helpful and knowledgeable, thank you guys so much. !💯
Very helpful. Went to get a basic key made but they were out of my key type, so Ill need to go back. I did manage to make it out without buying another plant (yes, I have a problem), or any tools. Yikes!
The store has any supplies and equipment you need for your household. They focus on providing good customer service and special discounts for service members of the military.....its a good place to buy your goods for your house need......
The workers are very knowledgeable and helpful. They seem limited on certain items (flooring was on my list that day).
Real easy to walk out without paying
Bought a washer, dryer and dishwasher from Home Depot last spring. Delivered in early May 2021. The dryer failed 9/26/2021. The dryer timer knob is stripped. Scheduled a repair with GE online and it was all set for one week out. Today the appliance repair company contacted me and said it would be two weeks. TWO WEEKS without a dryer and all they have to do is mail me the part. I would shop somewhere that has their own repair techs.
Great prices/competitive/great service very satisfied they come a long way since first started one of the better places
Online order process and shipping time from Northern Ohio to Central Ohio was almost a week, I received an email that the tools I ordered were at the Brice road location on Tuesday morning and even though I stopped at the customer service desk twice i wasnt able to pick them up until Friday afternoon. Might be the lack of help, or particular location.. ladies at the customer service desk didnt even turn around to check if the item was in the caged in area. I was told that they unload thousands of packages a day but there were only maybe 15-20 in the whole online pickup area. Im satisfied with the price and quality of the Milwaukee rotary polisher that I bought though. Nice tool
I arrived 1/2 an hour before closing in a rush to get a last minute Xmas gift! The staff were great and quick to help me find what I was looking for. I got the gift and was out of the store before they closed and off to the next stop. I had called ahead to see if they had the item and they said they had only three left. I really appreciate that their inventory was correct and I didnt make a wasted trip. Very happy with my experience there 😊
Was looking for a tankless water heater wad the only place that had one in stock
If I could give zero stars, I would. Be leary of using the delivery service from Home Depot. Apparently the delivery companies that they use for the service you pay hefty for can choose to place your paid items at the end of your driveway and this qualifies as service rendered. 7 pieces of plywood were delived to the end of my driveway today (technically on the easement) and 7 pieces of plywood were stolen before we had the means to bring them onto our property. Home Depot said there was nothing they could do for us because the delivery met the terms of the delivery agreement.
I went on a Sunday evening so they wasnt busy got what I needed and was in and out in no time.
I always have a great experience when I visit Home Depo. I can always find everything I need for the home.
It was so great. Kila the cashier, would not let me leave until she knew I had everything that came with my power tool. Excellent customer service. I reccomend this home depot for all your hardware needs and more.
It is always a to go place for home improvement and house item needs. It is very conveniently access from the highway I-70 and I-270. I go there for all I need around the housr. All personnel works in there are nice and friendly in help people to find items and some expertise fulks show or teach you how to do things. There used to be a sausage truck out on the parking lot, and now is no longer there any more. Missed it for a sandwich after shopping lol.
Always nice to go In and look at all the cool items.
Other than the changes due to CoViD-19, it was business as usual. I received the usual excellent and courteous service Ive always gotten here. I was able to find and get what I needed quickly and easily. Part of that was paint samples and the store team member who assisted me with that was on top of it so well it was like I had called in advance to place my order, but I had not! Thank you Home Depot for your excellent service.
The pro crew is awesome and a few other select employees. Once they are gone for the day customer service is horrible. Home Depot is the the Walmart of building supplies. Too big to care!
Generally I like home depot over Lowes. Not sure why, but I have less problems with finding what I want here.Didnt do 5 star as I needed a male to make 13mm plumping adapter and all they carried was standard. So Ill have to check around for what I need.They had every adapter under the sun and multiple lengths..... Just no metric sizes.
I ordered custom doors for my home. The doors came with gouges and scratches. I contacted the specialty order department about the doors. I dealt with them for over a year because the doors they ordered continued to have scratches and gouges. I was told they were never going to be perfect because they were only primed doors. I feel like if you order new doors that cost thousands of dollars then you shouldn’t have to pay someone else to fix them! The customer service I received was horrible and the communication was severely lacking. I would never use this store again to order anything.
Love shopping at this store. The employees are always friendly from the person who greets you to the cashier or self check out person who always there to help. That is why I decided to get my washer/dryer center at this store. And I will be back when I start to remodel my place.
So I went to buy 30 bags of mulch. I left with 0. Seems the new girl isnt trained on selling mulch and no one else was available. As I walked out I saw many employees just standing around. I wonder if the store manager is even around...
If I could give zero stars I would. I had a nightmare with my appliance order. Zero communication between management I had to continue to call myself to follow up. I was also hung up on by a staff member for no reason. But they did give me $50 dollars off 👎 My business will start to go elsewhere.
Friendly staff and good selection
This place is a quick and easy place to grab tool or supply for a project. But it does sometimes take a lot longer if you are trying to return something. If you are trying to return something please have everything you need to return it so it can cut down the time and process of the whole thing. It will make it easier for you and everyone else. 🙂
My wife and i had a VERY GOOD EXPERIENCE! An older-white-gentleman not only told us where to find what we were looking for, he also showed us PERSONAL where the item was at.(GOOD-OLDED-FASHION-CUSTOMER-SERVICE)!!And as a extra bonus, he told us a SUPER-PG-JOKE(SUPER SUPER-PG-JOKE).Have a wonderful day, you will see us again very soon.RH & HG
The staff here is really friendly and willing to help. I am a electrican and I can say the store layout is very good for pros, everything is in a reasonable location. Unlike other stores *cough* Lowes , that have a confusing layout for pros where its a literal struggle to find anything. The brands Home Depot carry are also top tier, the deals Home Depot runs also makes it my favorite store to shop at for electrical goods. I cant think of much they could do to improve.
Zero Stars! I will NEVER shop at Home Depot again as long as I live!I placed an online order to pick up curbside and it all seemed fine until I went to get my stuff. I checked in via the link they sent and waited approximately 45 minutes till I tried to check in again via the info on the parking spot sign. Some other customers came and parked in the pick up spot and waited also, they finally went in. Employees came and went right past my vehicle so they knew people were waiting out there for pick up.I had my 3 dogs that I didnt want to leave alone, so I waited some more and called the store, which got me absolutely nowhere. After a full hour I put on my mask, locked my dogs in the car and went in. I did not see an online order pickup desk or any signs pointing to one. I did see many signs stating, You Must Wear a Face Covering in the Store before entering. I made a quick walk through one door down the main aisle to the other door and left because I saw way too many unmasked people inside and nobody doing anything about it!Needless to say, I cancelled my order. We have spent tens of thousands of dollars there over the last several years here and I regret every penny I ever gave them.
I found everything I needed and was pretty quick in and out
Friendly staff. They always have what my pressure washing company needs in stock.
I love home depot always has unique things . The only reason I give four stars cause the unique things always out of order
Great store that has need more help
You can shop around inside home depot, pickup items and they have curb side pickup if needed. 👌 😊
Helpful staff. The had what I was looking to purchase.
Went in to purchase a new dryer and spoke with Mohammed. He was a wealth of knowledge and very helpful. He got us all set and he was the absolute best. We will definitely be back because of him.
Its a good place to buy stuff for your house
Me and my fiance experienced horrible service here today, we needed to get an item from their locked tools and we had to ask 5 people and wait at least 25 minutes before we finally got someone who could help, the person who did end up helping us took ages to get us the correct item and took even longer to help us with the sale item that went along with it. Overall our trip lasted at least an hour, if not more when it shouldve taken at most 30 minutes, we do not plan to shop here again nor will we be recommending this location to anyone else. If youre looking for a place to purchase Milwaukee tools of any kind, youd have much better luck at Ohio Power Tools or the Milwaukee website.
Super Charles truly lives up to his name! Charles in the paint department was very polite and welcoming and very knowledgeable of all departments. In passing he said hello and asked if we needed help finding anything, directed us to our needed isle and told us exactly where to find it on the shelf. In my time in the paint department I witnessed him do the same thing with at least three other customers. I wish every store could practice such great customer service! Store was clean and well stocked as well.
Stock is down. Cabinet hardware selection very small. The store is versatile, but local handymen and sub contractors predominate. Tough to get any service unless you fall into that category. Only visit when convenient.
This location does not honor the companys return policy. I attempted to return a lawn mower to this location and the manager Dan Johnson refused to accept the return. I had a receipt for the mower and was within the return period. The mower was in the same condition as it was purchased. The companys return policy was provided when asked for it. Although, the written return policy did not exclude the mower from being returned. This was acknowledged by the manager. This location appears to follow their own, unwritten, procedures for returns and completely disregards the corporate policies. DO NOT SHOP HERE. Absolutely unacceptable that they do not abide by their own corporate rules.
They have almost anything for do it yourself..my trip was not very exciting.. went to the Home Depot to buy a 1/2 inch dowel rod and I bought a half inch downrod and walked out of the Home Depot. If you need to know where somethings at theres a lady sitting in front of an air conditioning display she knows where everything is at.
Great! They have a lot of hard to find products
I like their prices a little better than Lowes. They have their own style products that Ilike some better than Lowes but its not as big but I found their what I could not find at two other Lowes stores. Check out Home Depot when your doing house projects sometimes their more affordable and have a better and different style on items you want for your home.
Easy in and out, but i think they need to update a lot of stuff.. as in new lines of lighting , new lines of tile. It is the same old stuff that has been around for years. I find myself shopping at othe stores, ie flordecor , menards. Just to get something new
We stopped at Lowes first. No one to help. Prices were higher so we jumped cack in the car and went to this Home Depot. We were offered help twice. It was a great experience and we saved $50 dollars shopping at the depot over lowes. (Cleaners, Paint and supplies)
This was my 2nd time going to Hone Depot, i went to get a particular item, but i saw the flowers and didnt go anywhere else in the store, they were beautiful, an so many varieties and colors of my favorite plant, Columbine, Ill be going back.
I had to replace our hot water heater today. I like going to Home Depot when I am trying something new, because I have a better chance to get advice unlike other home improvement companies. I was able to buy a new product, to me. It was the Sharkbite hot water heater lines. They are pressure fittings that you dont need to solder. The gentleman who helped me, was able to give me advice on how to install the product. It was great to talk to someone who had used the product personally. I have found the Brice Road Home Depot very helpful in the past as well as today.
Great staff and very well stocked. Always get fast service.
I love the Home Depot app. It helps me find things in a huge hardware store.
Not very busy but after waiting 15 minutes at curbside after check-in I had to call the store to inquire if they were ever going to bring me my order. Without that call I would have sat there indefinitely. Fix problem with curbside alert process please. Not a good first experience.
Got the material to build this oven hood. Everything was nice. I enjoy the staff. Keep it up!
Curb side pick up did not work. AGAIN! Waited 20 minutes. No one showed up. Went inside to pick up my online order. Person at service desk advised management did not schedule anyone to provide curb side pick up service. Why does Home Depot advertise and promote curb side pick up, when they have no intention to provide the service???
Asked for help and Richard Vance stopped and help immediately. Asked another young man who was great. Didnt get his name but he was equally helpful. Excellent service. Thank you.
I love Home Depot. The workers always ask can they help before you ask for help. They also walk you to whatever you are looking for instead of making walk through the store looking up and down the aisle when you get there. They are very knowledgeable in their perspective areas and this has in turn saved me time and money. See why I love them???
We will NEVER use this rental service ever again. To the man working the register in the rental department. You need to work on your customer service skills and maybe look for a new job if you hate being there so bad it makes you a jerk to the public trying to use your services. You have turned us off to using Home Depot in the future. On top of that I tried to call multiple times and was hung up on as well as transferred 3 times to have the phone continuously ring. You guys suck horribly!
Staff is always helpful and the store is neat.
We had recently rented a item from the Home Depot rental area at the Brice Road location and without our authorization or our right to waiver the damage deposit charge Home Depot charged our ChargeCard.When I called the Home Depot store on Brice Road regarding this charge they informed me that equipment could not be removed from their area without that added charge. It was a mandatory charge. That is NOT true. According to Home Depots Rental Agreement you have the right to opt out of that charge and they have to inform you of that at the item you rent the item and before you sign. They did not do that with us at the time we rented from them. Please be aware of that before you sign any rental agreement at the Home Depot on Brice Road.
Pro desk is closed regularly during the day, customer service desk is clueless on how to help contractors. Only saving grace from one star is the staff on the floor always being helpful and knowledgeable. For pro services go to the Cleveland ave location.
Shopped and received NO Help. After going through gardening and lawn for hour a white couple came in gardening section and cashier asked them if they needed help. I had was right there and still not asked. Had to stop a employee to inquire about price of a item. Try to reach mulch that was place high up and employees walked by with no assistance.Never got the mulch. Went to grills and seeking smoker still no assistance. Never got flat bed for the grill. Was going buy a small green house. Then realize this poor service and left my cart. After hour of being almost invisible I decided to leave my full cart and just go to Lowe’s. It was shocking because as a black women with a full cart at this location I was not treated as visible. SAD!!!
Quick and easy visit. Stopped in to get some custom mixed paint. The guy that mixed it up was very helpful.
Nice store but they need to clean up the interior. Most sections were cluttered. Area people should be tidying up every day and restocking.
Had everything I needed to install a hot water tank, thanks!
Never shop with them again, lamp ordered, UPS said they delivered it but they didn’t. I’m retired and home all day, no package was delivered. All my neighbors are retired and no one saw a ups truck, Home Depot will not refund my money and ups said they have no way to track misdelivery so I’m just out my money and no lamp but they both got paid.
I havent always had the best help at this store, but I visited a few days ago and there was help all over the place. Hope thats the new trend :)
I wish the Home Depot would spend a few more dollars on staff that are proficient and knowledgeable in the department they work in. I am tired of asking for a part, tool or accessory that no one knows about. Sometimes it is a self serve, best of luck store. I would rate experience 2.5 stars...
SLOW service, if you dont know where something is, or if something says in stock, an need help from employees retrieving it, forget it, terrible service, this is why 95% of the time we shop LOWES...
I ordered a 75 quart cooler online with the store pickup option. Text messages from home depot indicated that using their website check in upon arrival would result in a fast encounter.I arrived on site at 5:55 and checked in for my single cooler weighing a grand total of 15 pounds. I waited for roughly a half hour before going inside and waited in a line of 5 people to get to the help desk. The first attendant at the desk asked what I needed and yelled Next return only once I told her that I was here for the blue cooler sitting at the end of the desk. I had to butt back in to finish my order and retrieve the cooler, which only took 2 minutes to get back to my car.Dont offer curb side pickup if you cant handle it. One star reduced for the rude help desk attendant.
I love it, but Im a contractor so its like every Home Depot was made for me. This one is the best though because it is run well and not always super busy. Most people shopping and working here are not foreigners. Not trying to be prejudiced, but if you ever go to the one on Cleveland avenue, then you know what i mean.
Refused help when I asked for it.Went on to find something, had the aisle and bay number and the app said they had 14 of them. There were 0 on the shelf.Walked up to 3 employees having a conversation, they told me I needed to find Juan.Found the item at Lowes instead.
I found Home Depot to be a very comprehensively stocked store. There is no tool, hardware item or power equipment that i have needed and never found it there. Staff are always so pleasant and willing to assist.
I love Home Depot but the last time I went, the staff was so rude and impolite that it made me not want to go there anymore. The staff was very unfriendly and when I was trying to get help for some of the things that I needed to repair some things in my home, they left me standing there for over 15 minutes. When I got to the register oh, there was a trainee there who did not know how to give me my veteran discount and he triple charged me for something that I was purchasing. When I showed him what he did on the receipt, he could not help me and sent me over to the service desk so I had to wait another 15 minutes. I have not been back there since and have taken my business to Lowes or Menards.
Picking up black pipe fittings for a gas line project. Didnt have a 1/2x12 nipple.
My 5 review is solely based on one employee in the paint department. Charles is outstanding. As a professional painter he is by far the best Ive seen. Not only in home Depot, but all paint stores.
Home Depot is a good home improvement store, with a satisfactory selection of hardware, appliances, lumber, plumbing goods, electric goods, etc. you find in todays hardware plus arrangement. It is still a little harder to find help here than other similar stores, but it is conveniently located near the freeway. It does have a different selection of goods than other stores, and you are more likely to find a bargain here. Staff is attentive, and knowledgeable, and easy to work with.
My rating changed from 4 to 2 stars. They started a countertop installation for me like a month ago now and its still not done. I have really small kitchen... I asked for a sales/marketing manager to contact me about it 2 wks ago and havent heard from them. I was supposed to hear from someone on scheduling the finish of install and havent heard from anyone... would not recommend this service from them. I likely wouldnt even chance it with any of their other installation services. As a store its fine. Fails as a service provider.
Employee working in the aisle had no product knowledge nor would assist finding the product I was seeking.Customer service reps were rude aswell.Been a customer for many years, but no more. I suggest for any hardware store needs, you look elseware.
Ive been waiting at curbside pickup for over 30 minutes. Several others have come and gone with their orders. The girl said theyre paging someone in gardening. So... when it says my order is ready for pickup, its really not??
Every thing I need is here a great place to start a home project and the people here is so wonderful I just cant believe it thx guys for a job well done
I came in through the front entrance and floor personnel were not greeting but running the other way from a customer who really needed some assistance. Yet, after I finally got some assistance and taken to the plumbing section there were a whole lot of store personal milling around in the back section. I couldnt believe my eyes as to all the available floor personnel milling around in the back. In other hardware stores, the entrance First Contact is priority. Where as Home Depot entrance First Contact is youre home-alone. After 3 or 4 minutes I asked one of the store workers at a desk was Home Depot closing soon, because up my entering the store the mood seemed to be that many personnel were working their last day on the job.
We purchased a washer and dryer they are awesomely priced very good Customer Servive. We will purchase our appliances here all the time we are very well pleased.
Absolutely love this store, its like my own toy shop.
As I walked in the gentleman in front of me was greeted she looked at me and just smiled so my welcome was MUCH different than his. (Hate to pull the race card butttt idk) anyway I was searching all around the store looking for a shower cartridge and not 1 person in that orange vest asked if they could help. I just so happened to see a guy coming back from grabbing a soda he was very nice he said he didnt work in the area but he could help I didnt catch his name but he was a young guy curly hair and glasses. I was not able to get my part there but he helped me get a part # to order online.
This place is a little more organized than some of the stores that I have gone to
Cheaper then Lowes with more selection
Not impressed with the online pickup or Home Depot in general. The website says it’ll be ready in two hours. Four hours later I went to pick it up and they hadn’t got my order ready. Then told me that they didn’t have it in stock. When I pulled it up on the app, it said they had 13 on hand. So the girl at the counter went to get it, 15 minutes later came back and said she couldn’t find it. She called someone from the department and 15 minutes later they completed my order. I am taking my business to Lowe’s and Menards.
Great product good deal
Charles in paint is soooooo beyond helpful! You can tell he really likes what he does. The woman with colorful hair in carpet/blinds is equally as great! I feel like its rare to meet people who genuinely like what they do, but it seemed like these folks did. I got alot of info to help me make the best decisions for our small dyi projects around the house.
Took my little girl and her Daisy troop for the monthly kids workshop. It was a blast. It was fun to watch all the kids nail and paint their projects. If you have kids stop by first Saturday of the month to build a project.
WOW! “Super Charles” in paint is just that SUPER! Front the second I walked up - guy was on it! Extremely efficient / kind and ready to help. Knocked out my 5galloms with a huge smile and asking what more he could do! This guys a super star and I will ONLY buy my paint here if these are the kind of people this store hires..... best business Interaction I’ve had in months
They seem to have slot more tools now thats always a plus to me
Had an exchange of a Dewalt 15 gallon air compressor, the service ladies were very polite and helpful, Bob, went out of his way helping me find it, and made sure that this one had no damage. A very pleasant experience, promise to be back here again.
A lot of good people at the Reynoldsburg store. Brian Penn was especially helpful in helping me find everything I needed in the store. He was very knowledgeable and helped make several recommendations as well.
Customer service was great!
I am a regular at Home Depot. They seem to have jyst about everything i need
I order a Samsung washer and dryer at the store and they deliver it after a week and they told me that they are going to install it but they didn’t. And they didn’t even remove the tabs and screws was used for delivery so when I was using my laundry for the first time it already got ruined and broken inside I tried to call them and get it fix but they can’t do anything and I called Samsung they ask me to call Home Depot.so with this all drama I lost $1305 in trash trying to buy the laundry from Home Depot very disappointed.
They always have what I need. Great prices.great service an nice people.covid Awareness observed.
Most of the employees are extremely lazy, overall service of this home Depot is absolute garbage. Theyre items are never stocked. Even after 2 weeks time their items havent been restocked.
HD carries just about everything the average homeowner needs to maintain your home. Staff in Canal Winchester store is always helpful.
Get it, got it, get out. Lol, and thats the way a good store should be. Edit to Add: This is the only store not going full China Mode. Thank you for being an American treasure and remembering the civil Rights of your customers while fulfilling guidelines and keeping everyone safe. 👍 And thanks for the new line of credit - took about 2 minutes to apply and get accepted.Hey, how come here lately you have an obstacle course of big carts and Gates blocking the seed kiosk? I had to move a cart, climb over 2 more and pull back a gate to pick up a packet of spinich seeds. Just shouldnt be that hard to shop.
I will never shop at this location again. Came to purchase a lawnmower, they of course had it at the very top. I asked everyone in a orange vest to include customer services If they could assist with getting it down and they pon the job off on other workers. One woman even stated she had 10 minutes remaining on the floor. Smh. Just right out lazy. Don’t apply for a job that you know you don’t want to do. After waiting 30 minutes I decided to leave. Thanks for a wasted trip and time that I will never get back. Don’t believe me review your cameras. You’ll see me walking back and forth from customer service to the lawn mowers. I’m so angry!
Rudest staff in the world. We spend over 100k a year there..love all other stores but Brice road has the worst pro deck in the world. Custer service should be renamed non customer service. I hate when Im forced to have to shop this store.
I was in need of some electrical sockets and customer service helped me find the right area of the store, however I did not find it in the area, however this employee appeared and took me right to where they were located and I did not have to wander around the store at all. Thank you for your assistance, for your customer service was spot on. 🤗
Very disappointed with management decision. Will no longer shop there. Lowes still appreciates and honors my Veteran discount so Ill go there from now on. Went to use my Veterans ID and told it was no longer being accepted, after the last 10 years of use. Goodbye Home Depot. This was one of the reasons Id chosen to shop Home Depot over Menards in the past.
Scammed again by a home depot.I placed my online order... show up later and they say I have to give them the order # because my phone number didnt have a match. no dice with that either.I say OK Ill just go pick out the items myself and cancel the online one. no dice yet again. supposedly 36 units in stock but only 4 on the shelves.so obviously I ask for help and the guy in the area looks everywhere. climbs up on the stairs and goes through several areas. he checks stock several times and says they are in boxes of 6 so there should be 5 boxes somewhere... somewhere must mean at the manufacturers facilities because... you guessed it.... no dice.ID give 0 stars if I could if it werent for the attempt of help by the employee.
Had what Lowes didnt. Polite staff and very helpful. Bunnys bratwurst stand in parking lot is a big bonus. Tool rental is super helpful.
Great price for Poulan 42 Pro 19 hp riding lawn mower purchased today - answer to prayer. They provided excellent courteous knowledgeable customer service, including trailer rental to carry home.They were eager to assist and answer my questions from start to finish!I truly enjoyed my visit.Very satisfied with everything, and highly recommend to anyone 🙌😁They truly deserve my Five Star rating 🙏🤗😁Congratulations Home Depot team!George - aka Brother G
Refused to price match, despite advertising they will, because the competitors price was too low. Offered to deliver the item for $100 more than the quote from their competitor. I had to search for help for 10 minutes before finding an associate who then helped someone else before me despite me waiting substantially longer. Absolutely will not be back and do not recommend. Do your homework on prices to avoid the gouging!
Store was extremely hot n uncomfortable (no a/c).. couldnt wait to leave plus their prices are to high
Like with all big box stores theres never any staff to assist. Lowes prices are usually cheaper anyway.
I went in for some new 7 1/4 saw blades. I found Diablo blades. Quick and easy. Everyone was wearing a mask. No worries there
Really like this place. The paint guy is the best.
If I could give no stars I would but I always had a good Experience at this store Until I met this woman named Becky.Which I guess is the store manager. She was very rude and Unprofessional. It took her about 20 minutes to walk upfront to try to resolve my situation. Which she could not even resolve. Consumer Beware I hope you never have to deal with Becky
Good luck with this place. Not sure they want to sell anything. I call and call and call and spend 10 to 12 minutes at a time on hold to speak to an associate. They always are transferring to the specific Department which never gets answered and then I go back to the automated computer that tells me to wait and wait and wait and wait and wait. Not sure why this is even a retail store anymore?
Hoping to find power assisted pruners (arthritis in hands) but found none. Lots of high quality pruners, none.battery assisted.
Double check your online orders!I placed an online order and picked it up at the store. However, the store switched 2 of the items I ordered with 2 similar, but cheaper out-of-date items. Since the outside of the box looked almost identical besides the part #, everything appeared fine at pickup. Billing confirmation printout didnt have the part # or sku # listed on it and I had assumed that the store employees knew what they were doing (my mistake). Unfortunately, the items were very large which made them a real hassle to take back to the store.
I bought a new hot water heater yesterday and the Associates in the store helping me were great. When I got it home and in the basement. Already had the gas line plumbed my wife noticed the box said damaged and sure enough it had a dent in the side. I called Home Depot and ask if I go ahead and install it if its more than cosmetic can I return it. They said no problem. Well it was cosmetic and working great. I also bought Shark Bite fittings to plumb the water lines. One of the fittings was damaged and leaked. Home Depot closes at 7 pm on Sunday, so I was suck with out a fitting to complete the installation. With the water off to my house I had to go to Walmart to get pvc cement to finish the job. Luckily I had the pvc fitting on hand. I bought the Shark Bite fittings so I could turn the water back on immediately after finishing and not wait on pvc cement to cure.Home Depot gave me a great discount for my troubles. They were more than fair with me. I feel they truly care about the customer and thats hard to find nowadays.
I went to buy a double light switch and I was pulled over the second I left the store. An employee in the tools department accused me of stealing tools when I did no such thing. When I was pulled over they issued a trespassing warrant on me under the claim of an employee who flat out lied about me walking out with stolen tools. When I called they did not lift the warrant. In conclusion I was pulled over the second I left the store and given a warrant with no evidence that I had stolen something. This place isnt professional and I wouldnt shop here.
Tried to reach out to the store by phone today in order to get help placing an order online and unfortunately no one was available for help or responsive at the door & window desk, also the front desk keeps pushing me away once recognized my phone number!! wonder if HD has reduced the number of its associate so far!!!
The store was great but I didnt bring my card I only have Samsung pay but they stop taking digital payment I wish they add mobile payment.
Employees help is very disappointing. Not like the days in the past when you had real carpenters to help you understand the project your about to tackle.
Do NOT use this/or in my experience ANY, Home Depot to buy kitchen cabinets. If the order is wrong, it takes the company the same amount of time, 4 weeks to make 2 cabinets, as it took them to make 15! The store associate told me they can fast track the order and it wouldnt take more than a week. BS!! My order was placed at the end of August for two cabinets that was left off the order, and I got an email saying they would be complete and delivered on 9/25!! When I went and talked with the associate, he acted like he couldnt do anything about it!! Pissed!! I will only buy a hammer from Home Depot, NO appliances or anything for my remaining house upgrade!!! And to make matters worse, I received a invoice wanting my to make a payment!! Im not paying a dime until I get all my cabinets!!
The staff was uninformed. They said they did not have any split-rail fence, and they did have it once we went back to the area and looked for it ourselves.
What can you say about this success story The Home Depots been around a very long time on the image thats attached you can see where my business is and it gives you my telephone number we are a professional GIS Global Information Systems company that helps people get their business located everybody knows where the Home Depot is but do they know where you are the folks here at this location have always been extremely helpful for our company located on this attached image we are literally four or five minutes away from the Home Depot and they do a great job their turnover employee wise is somewhat high but the ones thats attend and stay around are easily noted and very friendly
Staff are so rude. They are paid to be there and still act like your bothering them with your questions about their items. Would rather go to Lowes and pay more then be treated as if Im a bother
Needed assistance with paint hues, gentleman at counter couldnt have been nicer. So helpful! Girl at self check out equally pleasant, staff all smiles.
Prices way to high for my liking
Great customer service
If you cant find what your looking for someone there will help you and they have good customer service
Dysheam did an awesome job helping Me through a process. I will DEFINITELY be back to this Home Depot! Thanks for help.
They carry variety of odor ban at decent, easier to get someone to help you then lowes
Though not my primary hardware store, I really love how knowledgeable staff are here. Super helpful without being pushy. Great for plumbing and electrical supplies.
I will never go to this homedepot again. It almost seemed like the people there werent there to actually work. There are multiple occasions when customers were waiting, but they were workers talking to each other. Specifically in the flooring Department. In addition, there are a couple people who were talking inappropriately. At one point one lady was joking around talking about getting laid even though my six-year-old daughter was there and hearing distance. When you finally did get help, they couldnt tell as much and one left even though we werent done with them. The funny thing is oh, my wife didnt want to go there in the first place oh, because it was seen as a low class homedepot, but I assured her that it would be fine. This is the second time Ive gone there and had a bad experience oh, it just is not worth your time or effort to go there unless you dont need anybodys help and just need to pick something up.
Surprisingly very helpful. I usually do not have a good experiences at these big box stores, however this particular Home Depot had very helpful employees.
Bad service, 4 employees appeared to be not willing to help or not knowledge enough to help me find a double sided tape. The first two employees sent me to the wrong area, the third said I needed to ask someone else. The fourth employee rather got into a communication from another colleague with a customer instead of asking me what I needed. I left the store without the tape. It was not the first time this happened. Probably wont go back.
Do not shop here unless you have all day to wait for returns I was trying to return a hose that broke and buy a new one I asked for store credit so it would be available right away but after walking away from me twice to help someone else and voiding it three times she still put it back on my Visa and she was rude I didnt get a name but it was an older african american women I dont ask for her to be fired but maybe moved off the returns desk unbelievable
The guy in plumbing. Absolutely knows his sht. Hes a wonderful guy. Im glad he is in the plumbing Dept & easy to find. Every time I get there somehow? Intelligent staff. Is #1
Went early so it wasnt crowded and there was plenty of help. Found everything I was looking for so it saved me trips to other stores and saved me some money. The employees were very pleasant and helpful.
Love curbside pickup!
They had everything that I needed. The staff was extremely helpful and knowledgeable. But best of all, there were no lines at both the cashier and the self service ones!
I love this home depot, they have friendly staff and are almost always incredibly helpful.
I bought 2 gallons of the same type and color of paint or so i thought. I used almost a whole gallon of paint for the 1st coat, a few days later i trimmed a 2nd coat out of the 1st gallon then rolled from the 2nd gallon. I let it dry for an hour then went to check on it when i noticed 2 different shades of paint. The 1st can was a lighter shade! I took a closer look at the cans and everything matched up except on one of the cans it had the initials mq on the label. I took boths the cans back to the store to explain the mix up thinking maybe they would give me a coupon or at least a sincere apology for my inconvenience of having to repaint the trim (which is a huge pain!). But the only thing i got was an annoyed employee from the paint dept saying, well u used the paint and we dont refund. Well duh i used the paint, but it was after that i discovered they gave me 2 different shades of paint. Please everyone, do yourself a favor and go to Lowes for your paint!
The brice road store is 100% more helpful and better service and team members then the Newark 21st street location, the whole evening staff and management is horrible there
My grandparents were looking to replace their countertops and we were helped by a gentleman named Leighton. He was very helpful and took the time to clearly explain everything to my grandparents. He was wonderful!!
I try very hard not to shop here or most home improvement stores because it no different than shopping on line and savings a buck or two. If you need help with anything, finding someone is way too much of a hassle. Most of the employees will walk right past you and never say, do you need any help?. I usually do but most of them dont know how to help you anyway and refer you to that one person thats always busy with another customer. Dont understand why they dont try harder with the online competition making shopping so easy.
Had just what I needed. Easy in and easy out
Im giving them 3 stars because one of the employees tried to help. In the end he referred me to call customer service who then told me I had to return to the store and place the order in the store because it was a special order item.
Edward(iran) is great but if you need a manager ask for Dan!!! Awesome service!
No regular registers open on self serve,I hate that.why do I have to ring up my own purchase and bag it. Im putting money in this companies pockets.
Needed two items, a 2x3 stud and 4x4 sheet of plywood, with a single cut. Well, their panel saw wasnt working and all the 2x3 studs where severally bent/warped beyond use.
Dave helped me look for dusk-to-dawn coach lites in Electrical dept. Finding none in Stock (?)! He showed me the online available models which I like. My home WiFi us busted so Ill bring wife to store and order online. Way to go, Dave!
Great as always. Found just what I was looking for and got a good deal. Shopping for outdoor Christmas decorations is finally done. Thanks Home Depot!
Asked 5 employees to help me find the right size coupler and was told they dont do plumbing... One lane open that takes cash and was told a $20 bill couldnt be used for a $3 item... Worst service ever
We stood in the appliance section for 35 minutes waiting on someone to come help us. If youre in a hurry I do not recommend this Home Depot.
Good home depot, always stocked up but a little slow especially at the contractor pickup and the pro desk.
I always look forward to visiting
I was a little disappointed. Absolute first time Ive ever been in a home Depot in couldnt find someone at the mill work desk.
Im a frequent Home Depot shopper and every time I go in this store I have a great experience. The items are easy to locate and the prices are comfortable. Home Depot is my home store
I frequently go to this Home Depot. Its close to me and for the most.part, I get what I need.They have there days but, they get things done ✔
Good values and I can resolve my remedy issues with homes quickly. And I purchase rehab supplies tools from here. My favorite store.
Mouhamed the kitchen designer was very helpful will definitely recommend if your remodeling kitchen
Awesome help at paint dept. Older gentleman helped me beyond words. Then customer service guy checked me out and didnt have to. This is why I Love the Brice RdStore.
Super friendly and helpful paint department didnt catch the gentlemens name but he turned an unfortunate situation into a blessing. I highly recommend this location for painting needs
They had a sign that said all Christmas decorations 50% off and it was not .there was nobody that would help with the tree I bought and no net.this home depot was a good store but something is definitely different and not good.
I purchased a refrigerator here when they delivered it had dents all over my new refrigerator I asked them to take it back called home depot spoke to Christina she to me act like she did not even care that had to take time off and nothing then have to wait almost a month for my second one taking off again and also have come back in to get my refund that is a big inconvenience I live so far away
I always enjoy shopping at home depot. Friendlier services and reasonable prices are the key element s of home depot.
Very nice they have anything you could for your house. Walked right in sat down at a desk and with in 3 minutes someone was there to help.we was looking at counter tops.
Pro desk has no idea how to help pro customers in many cases, they will just transfer you to someone, and then won’t pick up your call altogether!
Difficult to find customer servers
I placed a special order for pickup at this location. It arrived at the store via UPS, and for almost 2 weeks... no one could find it. After my 4th visit to try to pickup this item, someone finally found it in the back in a random box.... and part of my order was left out. Now, I have to wait another 2 weeks, and probably something else will be wrong. This store is super unorganized and unprofessional.
Went for black Friday and was disappointed on the prices and lack of options.
I dont have to say anything about why 5 stars....if you shop here, you already know why.
If the wood is pre-cut why not just put the final price on it. Anyways, I do like this location its organized and friendly. I also like the food truck in the parking lot.
4.1 (199 comments)
Review №1
2021-08-31Had a great experience at Home depot. Jim went out of his way to help me load up my truck. An gave me some great suggestions. I will be back. Thanks again.
Review №2
2021-11-29Look at this Monstera. I asked two associates if they would discount it for me and I could take it home and nurse it back…”no we aren’t allowed to discount the plants”. So you think I’m paying $20 for a half dead plant Home Depot?? You need to keep on the landscape company to take better care of their plants or don’t have them in the store! Terrible customer service with no intent to make a patron happy.
Review №3
2022-06-04The people here are extremely rude. Please replace the employees and manager of this store because they don’t know how to talk to or treat customers. I had a rude employee come up to me and call me mother instead of excuse me mam or in another respectful manner. Then she proceeded to talk to me in a judge mental manner instead of appropriately. Then I had another employee come up to me and talk to me in the same type of rude manner. There is a certain way you speak to customers and believe me I know this is not it. The manager is also unreasonable and a bit rude also. I will never shop at this store again. I do not recommend shopping at this location unless you want to be treated rudely and in a demoralizing way. I will shop elsewhere fromNow on!!! They go way over the board on things at this store and I have never been treated like that at any hardware store. I’d much rather just shop elsewhere in a much more relaxed peaceful atmosphere. Never make a customer feel your judgement and dislike for them. Please find new employees and management! They say employees are a reflection of the manager.
Review №4
2022-06-17Awful awful awful. There is a complete JERK named AL who argues about stuff he knows nothing about. Rented an insulation blower and after 2 machines, I had to go somewhere else to get the job done the next day. Instead of apologizing for costing me $800 in lost labor, they charged me cause I couldnt get all the insulation out of the SECOND machine that didnt work... Hard to clean when the blower wont work. Even the manager insisted that I had to pay. Its like they have no clue about how anything works in real world.Never, ever rent here. Menards has everything they have, but their equipment actually works! The people are better and it was even less $$ and easier to load. Why did I ever go to Home Depot to begin with??!! The days of real pros at these places are bygone!!
Review №5
2022-07-01We bought a Samsung washer/dryer pair and we absolutely love it! Cecelia was able to answer all of our questions and order the set we wanted. Shes very knowledgeable. Delivery and installation went perfectly as well. We will definitely shop Home Depot again and reccomend this store to family & friends.
Review №6
2022-05-02Come here all the time. Usually I dont have to interact with anyone, which is a plus. But today I had an online order hoping it would save me time and effort. It took longer than it wouldve if I just picked the stuff out myself and paid for it. Dont send me a ready for pickup email at 6:30am if youre going to go gather all them items when I arrive at 5pm. It wasnt ready at 6:30am.
Review №7
2022-06-28You say you support and honor veterans with a 10% discount. You guys purport to support us but your 10% doesn’t apply to lumber and building materials. So all you are doing is trying to get credit and look good in the eyes of the public!Lowes gives 10% on (EVERYTHING) ; Menards gives 11%. You can do better …
Review №8
2021-12-29Was one of two stores in Columbus area that keep in stock spackling with adhesive.Love the self-checkout option.
Review №9
2022-05-04DO NOT BUY APPLIANCES FROM HOMEDEPOT! We bought a dishwasher. We were told what to look for to be sure they could install it, and they assured us they could. When the delivery day came, they guys took one look at the current dishwasher and said they couldn’t install the new one. We refused the delivery and were told we would receive our refund in 7-10 business days. The refund never came. I texted with Customerservice to find out the status of our refund was and they said “it never processed “. They now say they can’t help me unless I come back into the store! I am out over a thousand dollars and they want me to chase down my money? We went elsewhere for the dishwasher and had zero issues with installing or anything else. Everything HOMEDEPOT told us in this transaction has been a lie. I still do not have my money back and feel like I have been cheated.
Review №10
2020-09-05Quite a nice selection of backsplash options. The floor options were limited and quiet messy the day when we were there. A nice gentleman employee came down the isle and explained a measuring discount that was going on. All in all, not many employees in aisles, but that is the norm anywhere right now.