Kerbside pickup
Yes
The Home Depot in Medina
Categories
Location on the map
Medina, Medina County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 330-721-7886
Site: https://www.homedepot.com/l/Medi...
Site: https://www.homedepot.com/l/Medi...
Opening hours
- Monday:6AM–10PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
The Home Depot in other cities:
Comments (199)
Rick and Judy were awesome. Very helpful and great sense of humor. They help me out if a rough situation!
Bought several outside trees and they all died. They wouldnt refund or re place .Spent thousands of dollars on 2 homes .Rating 1 - 10 I would them a 2 .Would not recommend them anymore .
I love home Depot and next door is up I forgot what the stores called but went next to it you can just grab a smack there too since its right by there and home Depot is the best and I can find everything I need to build and chairs and outside which I also find at home but with only talking about home Depot but yeah and probably and I love I always come here to pay rooms in my house like the living room like my daughters room the basement everywhere
A very helpful young man helped me find beetle traps. They werent in the regular aisle.
The Pro desk here is terrible. 4 people sitting, talking, but none willing to help. They actually sent me to customer service. Ive been a Home Depot pro for years and this is the worst pro desk Ive ever seen. I recently moved into the area and havent had a good experience yet. I guess Ill keep going to Elyria where I know the pro desk is good.
The Medina store is huge! Larger selection of flooring including hard surface items like ceramic tile/mosaics, luxury vinyl, laminate, hardwood, carpet (wow, what a selection), and area rugs. Specialists are top notch too!
I love Medina Home Depot. Ive been there hundreds of times and know where most everything is. For the stuff I dont, the HD app gives exact location.
Great store and helpful staff.
Home depot had much more lumber today than the last time I was there. The clerks are always very helpful and friendly. Usually very little wait time at checkout which is very good means everything is working smoothly. I have nothing to complain about todays visit they had what I needed.
Just got the bad experience at this H D store. The lady at the garden check out try to convince me that the brick in the photo cost $1.78. After two more trips with one of the supervisor she charge me the the right price at $1.38. So even that I was right, none of them apologise and still they were not sure about the price. Thanks for make me look like a fool in front of everybody standing in line.
Love home depot jus the staffs isnt as knowledgeable as should be.. What can i say there in retail nlt ona jobsite. Was difficult to get service for materials from higher shelving its ok tho
We ordered appliances from Dee in the appliance department. She is the best. We have done business with her several times and recommend her anytime we can. If this review was just for her it would be 5 stars!! Unfortunately the rest of the process was far below expectations. On our scheduled delivery day we re-arranged our work schedules and removed the old appliances before the delivery team showed up. We had an email confirming our delivery date and even got a call that they were 30 minutes away. They never showed up. I tried calling them back but never got an answer. I called the 800 number and spoke with several people who gave me seral different stories as to what happened but could not figure out why they never showed up and had gone home early for the day. This was on a Friday. Didnt get the appliances until Tuesday and had to deal with a gutted kitchen all weekend and Monday and then had to take more time off work to get them delivered. My main issue is with how customer service reps on phone were just blowing me off and not helpful
This was my first visit to Home Depot since moving from Las Vegas to Medina & I was very impressed! The store us huge & I only saw about half of it! Ive been in need of an apartment-size washer/dryer unit since the cold hit & the laundromats difficult with the unpredictable weather. The unit I saw when three months ago has gone up $200. I guess Ill have to save longer now. Other places I called were within the same range.
Always have had a positive experience when Ive had to come here. Staff have always been informative and helpful. Im writing this review today,however, because of a really good experience from a young man by the name of Devin. He was very helpful with finding the lumber I needed for my project and took the time to help me cut it as well. I knew he was busy already, but he still took his time to make sure I got everything I needed today. Thanks Devin
My favorite store, probably :) I like exploring there, you can find whatever you need for the home; their app is useful, and staff members helpful.
Lisa in the carpet department at Medina Home Depot went above and beyond to help me and my wife. Seek her out if you are looking for flooring!
While no two stores are identical, this one has yet to disapoint me. Im from out of state and am helping a relative and disabled Vet get their home ready to sell. This Home Depot store has been a perfect partner in supplying all that we need in completing this stressful project.
I love our home Depot! Everyone is really nice. I look forward to doing the kids crafts every first sat of the month. It is so rewarding for my son and I.
So glad the rental had a truck for us - and many more as well- GREAT PRICE as well!!!
Absolutely wonderful customer service!! Alex at the customer service desk, was so polite to me during my return process!!! 🤸♀️🤸♀️⭐⭐⭐⭐⭐
I drove an hour from the Avon area to pick up a small bathroom vanity only to miss curbside pick up by about 3 min (they closed at 6pm) Luckily I was still able to pick up this item by going inside. I wish I had gotten the young mans name who helped me at the courtesy counter....he was very polite, pleasant and helpful. Once the item was brought up front he attempted to load it in my small vehicle (Hyundai Elantra) the trunk opening is very small. I never gave it a thought about not fitting. He then determined it would fit in the backseat, so he grabbed another employee, who was also very nice and very helpful, and they managed to get it in my backseat! So grateful! I sure didnt want to have to make that trip again! I wish I knew both of their names...they deserve recognition for going above and beyond (It was 11/12/20 between 6pm-7pm) I would not hesitate for a min to go back to this location if necessary. Their customer service was phenomenal! Thanks Guys! I hope your bosses know what great assets they have in the two of you!
Always find what I need here. The checkout line in the garden center had 20 customers waiting. No line at the regular checkouts.
I have always been a loyal Home Depot shopper. I went in today with the plan to burn a couple thousand dollars on new doors but the guy working in the door section (literally its his job to sell me doors) couldnt be hassled to assist me properly or answer my questions. Everything I asked him he had a snarky reply and offered little to no real help to me.
Helpful people, good selection of products at affordable prices. However, no discounts on seeds and not a complete product line of fertilizers such as super phosphate.
Sent my wife to rent a jackhammer from the tool dept. Unfortunately can not remember the mans name that we dealt with but he was awesome!! Very friendly, very helpful. Will definitely deal with him again!!
Although two of the four items I needed were not available and, the isles were not blocked off while maneuvering the stock with the front loader, the price for the items I purchased were very good, the greeter, attendant and, cashier were very helpful and courteous.
This was my first time ordering from Home Depot - Medina. I ordered on a Sunday, so I could go to pick it up on my lunch break on Monday. They said it was ready on Sunday. When I arrived on my lunch break on Monday, the wrong item was waiting. This action caused me to skip lunch. I will double check from now on to see if the correct item was picked. I have ordered from the Strongsville store many times... zero glitches.
They dont have the greatest selection and variety of items. I find that Lowes has a much better selection and variety of items. The associates in the outdoor garden center do not willingly help customers lift large or heavy items as they walk right passed them. It sometimes takes a while before any associates are available to help with loading vehicles. Their prices are reasonable. I shop there regularly because its closer than Lowes.
The staff at this Home Depot are very helpful and friendly.
I ordered wheelbarrow.online says they have 82 of them in stock.They call and said they have them but they are not assembled. I say thats fine I will assemble it. They say ok. I asked of discount for the inconvenience. Please wait one minute sir I have to talk with manager. Sorry sir we cant sell them without being assembled. Ok cancel my order. Tractor supply company got my business. Thanks for nothing home depot
Always an excellent and friendly place to shop.
One time I came here for a hot water tank after I asked the people who work there but it took an hour to get a forklift from it but they never did it then so I have to leave second time I asked for the hot water tank the people who work there refused to tell me how much is it for shipping this place needs better respect
Never anybody around to ask a question. I Google before I go to the store and often at the store. The paint dept. guy is helpful but probably because hes confined to his area. Customer Service pretends like youre not there and finally acknowledges you. Good thing I dont usually need any help because I dont count on getting any.
No assistance from countless employees strolling around. Talking amongst themselves. Was looking to buy a refrigerator as two workers just talked about something more important. Will still go until Menards opens for my normal purchases but will look elsewhere for an expensive purchase. This place needs some competition or employees that care
Huge big box store as everyone knows. First time I stumped a sales rep on the floor. They were very helpful in trying to get me a part I needed, but the store didn’t have it. I ended up buying a product that contained the part, but you spend money when you are desperate. No fault of the floor people, he was very helpful. If your taking notes Home Depot, stock up on some bow tie cotter pins. (For my snowblower) The sales person found them in a box with sheer bolts. I used the pins tossed the bolts.
Our sales associate was fantastic! She helped us find the perfect stove at the right price and answered all of our questions.
Nice store. The store was neat and organized. I found all that I was looking for and my item was put together ❤ so no assembly needed🙂 I would recommend this store to others. Enjoy!
Everytime we go there, there are no associates to help, they paige eachother overhead and noone ends up coming, we wait for 20 mins in the Aisles sometimes half an hour trying to help ourselces. Not a friendly nor helpful environment.Tip: schedule more closers
I understand companies are short on help, but this store is a mess! Poorly organized, carts, boxes and merchandise sitting in the aisles. Dead and unwatered nursery stock. Trash in the parking lot and in the store. Looks like management needs to manage.
Have been there twice on separate occasions to buy Milwaukee tools they say are in stock but never are.. They act super inconvenienced to even look for the items that are supposed to be in stock, and then told me Well people must have stole them all... waste of my time. Found it cheaper online anyway without the incompetence..
Easy to find things fast customer service
Very disappointed with the lack of help in this home depot. They have one lady trying to wait on a huge line of people for paint. Lots of workers walking around but not one asked if I needed anything. I wanted to have the can of stain I bought stirred but I couldnt socially distance with all the people at the paint counter and I felt bad for that one older woman doing all the work there. Then there was like 12 people in line trying to check out. They really need to open more registers and have More help at the paint counter. The most disorganized home depot Ive ever been in.
Pleasent purchase as usual. Glad to see garden center was well staffed as there were a lot of customers .need a better bulk pricing structure for contractors on pallet loads.
Hi I am Alex Claus and I am a current Employee that works at Home Depot. I am a Lot Associate where I help other customers with who needs help and I gather carts on the parking lot to clean. If you have noticed, I am the friendly greeter at the door that smiles and says hi to a lot of customers walking into Home Depot. Home Depot is a very Wonderful and one of the best places in the whole entire world!!! I love Home Depot and how everyone is so caring and nice!!!!
No longer pet friendly. My dog is a service animal and was told she was not welcome. No longer will the home depot ever get another penny from me. Dedicated and loyal customer for more than 10 years.. did not go to their competition for anything... If I walk into Lowes with out my dogs service vest and they let her in, they will get all of my business. This is a disappointing day for me. If you are going to use a virus as an excuse, learn the virus, learn to educate. Spread knowledge not fear..
Just a below average big box store. Terrible hardware selection, poor quality products, not a real hardware store
We were in Medina and I needed something from Home Depot so I was like Ill just stop here instead of going to Brunswick. BIG MISTAKE. I couldnt find it because the store was a hot mess and not one single employee could be bothered to help. Save yourself a headache just head to Brunswick or Strongsville Home Depot.
Medina has the best home Depot around with kind helpful staff.
Medina Home Depot is always clean & has nice people that know where things are. Because of the times supply isnt always there & the prices have doubled on many things.
With the exception of the rude, uniformed, (incorrect) woman named Susan in carpets and flooring the employee are helpful and knowledgeable. If you need help in that department you better ask for someone else!
Might as well stay safe and save money on Amazon instead of going in a store that doesn’t care about your health and safety. No masks needed per the manager today. Despite posted store policy you can go maskless and cough on anyone or anything you want and you can checkout just like anyone else. Feel free to cough on the cashier, they’re wearing a mask and you stand where there is no plastic guards for them. And the old guy getting things to fix what he can’t afford to replace? Well who cares about anyone else anyway. Certainly not the maskless shoppers at Home Depot or the manager. Makes you wonder if they even take cleaning the store seriously.
I know there is a shortage on things and I get that especially being in real estate. Nonetheless if gives no employee reason to disrespect, be rude, look down on others, treat others wrong because of the color of their skin or slam their stuff and almost break them. I spent almost $400 on this trip to be treated like trash. I’m extremely disappointed in Home Depot for having people like this on their staff. Register 1 one at 12:00 on 10/12/21 I didn’t catch the woman’s name because I was so upset. My brother was visiting from the military and has never seen a more rude and disrespectful employee at Home Depot.
I have been to some really bad Home Depots, especially in South Flodida. This one has consistently bad customer service. Anything remotely outside the ordinary is an immediate rude no with little to no explanation, if if you know they are wrong. Huge disconnect from what the company says it can do at the corporate level compared to what this store is willing to do. I usually end up going to Brunswick 4 miles farther but well worth the trip. Not to mention Median Home Depot marks up everything. Larger items can be found at Brunswick Home Depot 30-40$ Cheaper!!
I REFUSE TO PURCHASE ANYTHING FROM HOME DEPOT AS LONG AS THEY REQUIRE MASKS. I have respectfully worn a masks for an entire year while we where in pandemic. Since then the pandemic has turned into political propoganda i will refuse to purchase anything from stores participating in this agenda. Medina is not New York City or San Francisco. There is Absolutely no reason for Home Depot to require masks other than pondering to political parties beliefs.
Maybe the people working at the return desk could put their cell phones down and take a little bit off the attitude. I was there on 5/13/21 a little after 5 pm. I shouldnt have to wait for them to finish their texting to exchange a window that was broken when i bought it.
I am remodeling my home and went to home depot to investigate getting flooring for DIY or to have done. I had challenges finding someone to help. Then I set up appt for measuring the areas needing new flooring. The gentleman came, spent over an hour, then left saying someone would contact me from the office with information etc. I did not hear anything from anyone for a week and that was to tell me they needed to re-measure. I said no thank you. I had already found another avenue to get the work done. On top of the poor customer service, I had to pay $35 for the measuring!!! So disappointed! I would never use them for service nor recommend.
Just left Home Depot Medina and had a disappointing experience with AnnMarie. Was looking for a second holiday tree and ask if she could check the stock. She replied, “I’m busy right now I’ll be over when we are done”. Once done she walked right by me.Super-
I ordered a countertop and it arrived damaged. HD wrote that they would work with me to correct the issue but all they offered to do was to replace it. It takes 2-3 weeks for a replacement. Contractors are coming next week to complete the remodel so I couldnt wait, had to accept the damaged item and the improv was on me. Thanks for working with me HD... Its better written that they worked me over rather than working with me!
Went for drywall. They have lots in all different sizes.
Went in there today and an employee named Ryan was the nicest person we’d ever met. It was literally a picture perfect experience and he was displaying every attribute of a perfect employee.
I had the privilege to go into the Medina Home depot a few weeks ago. I had to do a return on some items. Many of them were small items such as screws and washers and misc. items. The Amazing woman at the customer service desk named AnnMarie took amazing care of me. I know these returns can be a pain but she didnt even bat an eyelash returning these items. She was kind enough to not only assist me with my return but then take the time to personally help me find the items that I needed to complete the project that I was working on. If it wasnt for the Kind assistance of people working there like AnnMarie. I could have been there much more time than I was. I would highly recommend working with this employee but many of the employees at the Medina Home Depot. They sincerely take the time to make sure you are taken care of.
Dee in the appliance department is the best! Exceptional customer service and incredibly personable and friendly. We have been going to her for 10 years now and always refer her to anyone looking for a new appliance! Thanks Dee.
As is typical of Home Depot stores, you can find just about anything you need for DIY home improvement as well as more professional grade materials. The one area of the store I would not recommend using would be the appliance and kitchen area. Two different employees on different occasions from that section were very rude and had no business working in the customer service field. Not overly helpful, and really made me feel as though my business was not wanted or needed. Guess they are just there for the paycheck and nothing more. Really sad as it changes my opinion of Home Depot as a whole. Guess Ill just stick to Lowes.
My issue is with Home Depot, not specifically the Medina store. I ordered online a hammock with stand on May 29th, set to ship on June 16th. I received an email today stating my order was cancelled due to unavailability. I can understand needing to update the inventory and contacting the person in a day or two, but to wait two weeks? I physically saw a hammock and stand at this store one week ago and I would’ve bought that but I knew that my order would be coming. I called today to speak to customer service-after FOUR hours, I was told that I could get an email when the product was in, but likely not getting restocked. I was then transferred to escalation department who said that they are 2-3 weeks behind in orders and updating customers on their items. Where does that state that on the website? I would not have ordered this item then. I’m out of my merchandise and a lot of my personal time trying to speak to someone in customer service. I will be taking my business to Lowe’s.
Husband sent me to get some supplies and I had no idea what I was doing or getting and this worker, his name was Hank, was Extremely helpful, patient and kind! I usually HATE going to get supplies because I dont know what Im doing but he was so wonderful to me. Keep up your kindness and good work Hank! You made my experience much more pleasant! 😊
This is the worst Home Depot Ive ever been too! 0 out of 5 stars. Understaffed, employees have very poor attitudes (worse than most), ridiculous rules that Ive never seen at any other Home Depot, no price breaks for contractors, aweful management, poor employee training, I could go on. Just very poorly ran. Really seems to be an upper management problem. Stay far away. The pro desk is a joke here. Ive been in construction for 25+ years. Ive owned any operated my own business for the last 7. I use there stores multiple times per week. This one is easily the worst.
Worst. Customer. Service. Ever. I bought a hose and a sprinkler from this location less than 30 days ago and wanted to return the items. I walked up to the return/exchanges stand and a blonde girl just stared at me while I waited to be called up. Knowing the restrictions due to covid, I wasnt trying to walk up unless they were ready. Being a GOOD customer service person, normally theyd say, I can help whos next or What can I do for you? NO. Instead, she stared at me until I got the hint to walk up to her and I said, Id like to return these items. She responded with, what are they? I told her I had the hose and the sprinkler. She said she needed a receipt and I said to her that I didnt have it with me but I do have my debit card. In the past, they have looked up my receipts through my card. The employee couldnt get her computer to get the swipe-card button to work. She then asks another co-worker for assistance, and both are frustrated with me that I dont have the receipt. The co-worker tells her to go to another computer and use the internet to look my items up since my card will not swipe. At this point, they both cannot figure it out and she hands me back my card, and says, you cant return these items without a receipt. We need the product number and we dont have that. You can take them back I proceed to tell her that, I havent even had the products for 30 days. I have made returns with my card in the past. Can you try it again? They both take my card to another computer in the front, and pull up several of my receipts from the past. INTERESTING. So you COULD do it.. You just didnt want too. While they are looking at the items Im returning and my receipt, the employee turns and looks at me, what kind of hose is that? Is it an HDX? What size is it? Did you buy it here? WHAT... You work here. I dont understand why these two employees made it this difficult to return only two items. After going through all of that, she proceeded to ask me what sprinkler I had based on my receipt. Is that the nozzle? I said no, I have the nozzle at home. This is the sprinkler. I see it on your computer for $16.64 She says, Oh. Eventually I did get my money back, but it took a couple rude employees to figure it out. A man behind me said out loud, Gee, theyre real friendly here arent they.. Will definitely be taking my money to Lowes.
Good home Depot with a variety of different items. Can order items directly to the store if its not in stock.there are various locations of clearance items in the store. The lumber selection could be better but its not terrible. Staff is helpful
Have been to this particular store many times. Spent thousands of dollars. Went go get a door. Picked one out from the interior door section. Spent 30+ minutes dealing with employees who had NO idea how to handle a door without a barcode. Wanted to charge us first $140 then after speaking to a manager $80 for a hollow interior door valued at most $50.Robert in the door department and his manager have us #disapointedus. Lowe’s here we come.
I’ve had dealing with Isaiah several times, he is excellent! Friendly, knows the software, fast and he does not give up until the problem is solved.
Generally speaking theyre pretty good, sometimes they hire people to work in departments they are not knowledgeable of the items they are selling, this can lead to bad information being passed or particularly no help at all. Should screen employees in regards to the department they are working
I had an awesome experience at the Medina, OH Home Depot today.Im working on a bathroom project and was struggling to figure out a few things. Al in the plumbing section helped me for probably a total of 45 minutes. First he helped me figure out a few valves and supply lines I needed, but I didnt have all the information he needed for the drain. He left while I called my wife to take and send me some pictures of the drain under the sink. He came back about 5 minutes later to take a look at the photos and helped me figure out which supplies I needed. He even drew a diagram on a piece of cardboard, and walked me through the process. I havent had that kind of service anywhere in any setting. THANK YOU AL! Youre awesome.
They usually always have what I am shopping for
No one was awful. Just not helpful.:We dont have that kind of mulch. (Me: I was just back there and saw 10 bags ). HD guy: no, he ... fellow employee... looked again. Were out of the brand you asked for. (Me: I JUST CAME FROM THERE!) HD guy: -_0_/- (Me; okay, let me think about it then.) Which means --- I am gone. My feet hurt and you just called me a liar and Lowes isnt that far down the road.
Just watched an employee (dave ) be kind to someone who had a psychotic break down while he was trying to help her. He stayed calm and polite. Couldnt believe how she talked to him or treated him. She was name calling, cussing and threw her items on the ground when he politely had just said, I have a suggestion. She accused him of walking away from her and not helping because he went to go get what she wanted. Dave continued to help me and was somehow completley unphased.
One of my favorite big box stores. Very clean and well organized. Friendly and helpful employees.
Love home depot. I go there probably once a week. Im remodeling my home and they always have what i need.
I enjoyed this Home Depot much better than some I’ve been too . Staff was polite and store was tidy .
So I went to get a sample paint for a craft ( there was a whole wall of sample paint bases) the lady told me she couldnt make it she didnt have the base paint.... so I said youre telling me you cant make any sample of any paint here? She said no. I asked what are all of those? And she said she would have to color match it to make it... ok do it them... and I walked out with the samples..... why is customer service here so bad????
10:00 and would not open garden doors. Wanted large bags of soil was not going back and forth thru store. Left and went to my local garden store on the way to the Lowes 26 miles away. Apparently my business doesnt matter!
Its a tool time Tim store. In other words a guy thing. We picked an order from the electrical dept.
Excellent customer service. We had supper help with purchasing a chainsaw, the associate was a tremendous help. Totally knowledgable about all the chainsaws.
I just wanted to say thank you to the woman working at the customer service counter this evening and to the person that turned in my bracelet. I had called when I realized I lost my emerald bracelet and at that time nothing had been turned in... Of all the places I called she made an effort to ask around to see if anyone had turned it in. Everywhere else just told me they didn’t see anything and fluffed it off. She then found my number and called me when someone turned it in about 30 minutes later. I should have gotten her name to include in this, but I just wanted to say how much I truly appreciate everything she did!
Found what I needed. Lots of deals currently for Christmas. Lots of Christmas decorations and lights. Got a great deal on a bathroom vanity for half price on line and free shipping. They have a nice rental department for any of your tools needs. They have a small automotive section. You can find good stocking stuffers here also.just bought some stain to finish a project up. You can even find some good clearance deals you just have to look.
I had purchased several bags of cement, and the cart-return-guy offered to help me put them in my car. He didnt have to. We all know how heavy those darn things are, but I very much appreciated his help.
Employees go out of their way to avoid customer contact. Plenty of them...but just standing around talking to each other.Store manager should be replaced.
We went in looking for a rain barrel and left pretty much with everything we needed in order to make something ourselves! Dave helped us find the proper fittings, tubing and clamps for us to build our very own pond filter! Thanks for all your help Dave!
Id rate it higher if the employees wouldnt use all the flatbed carts to move their inventory around, its like finding Waldo each time Im there.
It’s a Home Depot. It was clean and they had what I needed.
Stopped at home depot in Medina. What a joke....overcrowded and people not distancing no wonder this virus is going to get worse. People with kids no mask for kids but parents has then and the one kid was carrying his and his parents had their mask on. They had signs on floor but no one paying attention and even the employees did not have masks on properly. Really Home depot educate your employees. Where are the managers at?
Placed a special custom order for Sun Touch heated floor and other essential parts. Joe Brick was a great help completing the order. Will gladly work with him again.
I purchased an As Is Electric Eel (3/4 x 100) from their rental department for $1k. I asked if there were any known issues prior to purchase and they said no there were no issues. In using the snake I came across a slight bend at about 65 feet and then a major kink at about 70 feet. Called them to return it and they refused, saying I put the kink in the line. By hand? I think they knew they were selling me something thinking I would never go past 50 or 60 feet, and my lateral is 90 feet. Had to call the BBB to work it out. Upon return the rental rep. argued with me about operation and kept saying I put the kink in it, which is just not true. I would have to be superman to put a kink in it by hand like that. That was clearly done by some form of mechanical retrieval which I did not do. I was still fair in suggesting that I be charged a day rental since it did work on my clog at 50 feet. The clerk was blatantly an ass and aggressive in his accusations though, in repeatedly accusing me of putting the kink in the line instead of manning up and being honest that they sold me a snake that would only work up to 70 feet. Yes I did get most of my money back but they should have thoroughly checked the item before sale and represented the issues honestly. If they did know about the issues and sold it to me like that without telling me then they are completely dishonest. As is is not a catch all for items that are broken unless you represent them as such.
Biggest problem is their hours, which are much shorter than Walmart and other nearby competition, especially at Christmas season. Not unusual to see people running up to the door, especially on Sunday, to find it locked, while nearby stores are open. Be sure to check their website for hours before you go, or you may waste a trip. They do open VERY early though I think 6am most days. Good selection. Some issues with quality but they are good about refunds. Prices are lower at discount stores such as Walmart, but higher at hardware stores. Associates are very helpful. It is neat and clean,.
Staff always helpful & very knowledgeable. From Holiday lighting, to house wiring and lights, to gardening & plumbing, (and dont forget hardware,) to even carpeting your entire house, weve been here to this Medina store.
A very nice young lady named Marshalia handled my return promptly and efficiently. This wasnt the case in some of the other Home Depot stores.
No one in garden center, Amy went and grabbed her boss who was happy to load up a pallet of rock around 9pm despite the doors all being closed and was waiting for us when we pulled around. Thank you
Store wasnt clean and their prices were ridiculous, everything I needed for this weekend project was cheaper at lowes and menards.
Went into Medina Home Depot in the morning. The concert isle was filthy because there was concert all over the floors. I also over heard a female manager talking nasty to her employees. I think her attitude towards the people who work for her should be more positive and friendly because clearly everyone can hear how rude and nasty she is towards her employees and it makes me not want to buy anything from there for her to get paid for being a rude manager while the employees get paid unlivable wages.
Associates in some areas are quite helpful and have useful answers. Other areas, not so helpful. Some things they sell are a bit over priced, compared to other stores. A good portion of the raw wood is warped or really unusable. Above all that, the place is really good for home improvement needs.
A Home Depot like most others, though this one seems to be getting orders wrong quite a bit.
Was nice. From FL.viditing ohio.lots if people in garden. Buying plants,dirt,pots, rocks. 😁Lets make America beautiful.🇺🇸🇺🇲
I love the Medina Home Depot. I always am working on something and I shop there at least a few times per month. Everyone that works there is very helpful. Its rare to get such personal service at a big box store. I also appreciate the fact PayPal is accepted at the register.
Immense. Items are easy to find, prices are great, and they offer discounts for veterans.
Awesome and always great prices! Love the Pro Department! Really good service there!
I like the home Depot. It has allot of stuff. If you look on your phone on their website it tells you what isle to look on, if your shopping for something in particular. The service is always friendly and their are always plenty of employees too help you out.
Its a home improvement store that has the same prices as Habitat for humanity in Medina...Theres actually better deals here than the place that gets everything donated.... Just Saying...
The Medina store is well stock and the associated help you when you need to find your product. They take you right to it. So you dont have to search and lose your mind.
Its Home Depot! I love it and hate it! Customer service is absolute dog s%#t, but what do you expect from a quintessential big box store?
It would be nice if people working there would ask customer if they need help instead of customer having to find someone to help them, its like that know matter where I go in a home Depot store! They are helpful but I always have to go find someone to help me
The attention to customers is non existent lately. I very rarely get acknowledged by staff, and things are left wherever the employees feel like. I came across some sort of lift sitting inches from the hardware drawers. After trying to find what I needed around this huge machine and waiting for someone to move it I finally had to figure out how to turn it on and operate the thing so I could move it out of my way. (Sorry if there are any dents on the drawers, i didnt recieve training in itsi proper operation and it took a a few tries to figure the steering out) i continued to look for what I needed for a while then I gave up and put back everything else I was going to buy... I think I will be driving further for better customer service from now on.
The do not have a lot of wood in stock but this one was better the 2 others in my area. Shelfs were a mess, wood every where. No body asked if they could help find what you where looking for.
There are always so many people standing around. We need to do away with these giant corporations bleeding our country dry it’s a shame
I had an EXTREMELY helpful visit yesterday at Home Depot in Medina (6/24/2015). Associate Nicole was by far the most helpful, caring and thoughtful person I have encountered at a big box store.You will not find many like her. She is a keeper!Thanks again,Justin G.
One of better managed HD stores. Mtd sized orange big box store, well kept with usual layout lots of parking & courteous staff. If you can, shop on weekdays, sometimes congested during peak weekend hours.
They shorted me a bag of mulch
Went to get 1 qt. white semi-gloss exterior paint & 2-3/4 sheet metal screws. Had the paint, associate said they dont carry that length sheet metal screws.
This store sucks it’s super boring
Lots of variety on the menu. Staff was courteous and food was perfect. We have never had a bad experience here.
Customer service is very rude over the phone. Called in about a product asked if it was available. They said they’d call me right back to let me know. I went to the store, bought it, and after 4 hours they finally called me back. And when I asked what took so long she rudely said “ we’ve been busy”. And hung up on me.
EQUIPMENT RENTAL IS A TOTAL JOKE, THEY FINDING OUT THE OUT OF SERVICE AT THE TIME OF RENTAL AFTER DOING PPW AND AT THE HOOK UP, WASTED A GOOD WEEKEND TRUSTING THEM AND THEY DID NOT OFFER A DISCOUNT OR NOTHING EITHER FOR MAKING US DRIVE THERE FOR NOTHING,PLUS PROBLEM COULD HAVE BEEN FIXED IN FEW MINUTES BUT RENTAL GUY WAS DEADBEAT PERSON WHO WOULDNT GIVE A,YOU KNOW WHAT.
If the employer would pay employees a living wage and use common sence things could move a lot faster than moving employees all around the store.checkout could be 5 times faster if corporate policy didnt require keeping a customer in the store longer to sell more products
The service was fine Dave from plumbing dept.helped us select the correct sink drainHoses. We would have purchased the incorrect hoses and had to return then.
I made a delivery of decorative yard rock with the company semi. The associates at recieving as well as the ones that unloaded my semi treated me with respect. Very helpful.
The shelves were stocked full, the staff were helpful, the prices for our items were reasonable, and there was only a short wait in line for checking out.
The Medina store is my go to. They tend to have more in stock than others and usually you can find help when you need it.
Has about everything but I find local hardware stores to have better price and service for the most part
Got my plants here. They were on sale! And.. they are beautiful!!! I will get all my flowers here from now on. I dont have to pay alot... .and they dont die! (Like some places that charge way too much!!! .and they supposedly specialize in that field. )
The employees are not the most attentive people or the most helpful. But I usually find what I need there on my own thanks to the app telling you exactly where things are located and how many are in stock
While in the garden center, Ryan asked if I needed help loading the bags of dirt! Was still shopping. Ryan noticed I checked out and he was there to help load my car. We had a great conversation about last night Cavs win!!!
Horrible service! Ask for help and its not my department I will get someone for you... no one shows up for another 20 minutes! I will not be back , my friends and family will be advised not to go there (Medina) but go to Menards instead!
I was shopping in Medina last week, I had my tiny dog in his puppy purse and employees and customers were happy to see him. Then came Frank, cart boy at Home Depot, demanding I remove my dog immediately. I told him Ive always brought my dog with me and had no problems, but Frank was very rude, arrogant saying they have never allowed dogs in Home Depot. Apparently I must have been shopping at Lowes when I had my dog with me. Frank, I spend more on my two businesses at Home Depot than you probably make in a year so I wont be back there - for sure.
Great store for all your handy work, Yard work, or home improvements, at excellent Prices and has very helpful employees!👍👍
This place is a joke. Out of everyday items. And keep moving things in the store. Employees cant find things, how is a customer expected too. Shape up HD.. Time for a Lowes in Medina.
Home Depot gave my phone number to Rainsoft after I made a purchase of an appliance. Rainsoft has been a problem, so glad I did not purchase the $8000 system. They told me my dishwasher is not going to work properly if I didnt purchase the system.Had I known Home Depot was going to give my number to a third party, I would have never purchased the product from them.
This Home Depot lacks manners and customer service. I will not return. The HD in Wadsworth was a better experience!
I rented a small trailer so I could pick up the snowblower from a repair shop. The rental experience was easier and cheaper than an identical rental a couple weeks ago from a nationally known rental company.
Helpful sales associate . Aisle was mismarked, but she gave honest opinion on product and advice from personal experience on best way to tackle project. Self ckout fast and easy.
Staff is always friendly and helpful. Its my go to store for home improvement projects.
I love the fact that I can look on the app for what I want to buy and it will tell me exactly which aisle and bin / shelf its in. I always find people to help if I have questions.
The associates see you but very few ask if they can help. Personal acknowledgement and kindness go a LONG ways.
Everyone was friendly. Easily found an associate for help. Very pleasurable experiance
Fantastic Staff!! Lots to choose from, great end of the season clearances these you have to get right away and they price match!! Love this store!
Always a great place to shop with helpful workers.
We get all most all our stuff from hear we love this store
They go above and beyond. In the garden department they give you paper to put in your car so you dont get dirt, sand, rocks etc in your car☺️. Just ask. So kind. Thank you.
Hardware section is plentiful
It appears that all stores have raised prices by $2-3 dollars minimum on all the items I need. Dont let a good Pandemic go to waste.
Some of the staff is super friendly, the other half of the staff is super rude. I would go to a Lowes instead of this Home Depot if one was closer.
Never have enough checkouts open. Why should I ring my own stuff? In line over10 minutes.
Always helpfull & almost always has what your looking for.
Dont do credit cards over the phone....blondie should have been fired! And bianca saw what she did and never corrected her
Waited for 20 minutes by the rope bc I needed some cut, they called someone 3 times...no one showed...not planning on going back, sticking with Lowes
To me, its an average Home Depot. I think thats the whole idea with chain stores. To get a consistent experience no matter which of their stores you go to.
Always some where to know you are treated like they care. Very helpful
Good place to buy and return some customer service reps are rude, and customer service doesnt seem to care
Disappointing...Inventory system is wrong! Judging from previous comments on the particular item, I would say this has been a problem for several years for the item in question.
The girl in the paint dept was awesome. Very polite and was a high help. She knew and answered all my questions.
The Medina Home Depot is a joke. Its not easy to find someone to help you and when you do 9 times out of 10 they are very rude. They also dont care a lot of replacement parts for items that they carry. Everything is a special order.
Usually find what Im there for! Prices are decent, sale on garden plants but not all of them.
Most customers and all staff being smart and safe. Following the proper masks and social distancing.
The staff at The Home Depot in Medina are the best. Very friendly and helpful. This location is always clean.
Home Depot was out of 10ft. 8x3/4 boards of cedar.
This is my favorite store!! Great place to get the things you need for any home projects!!
Great staff, very friend friendly and know what theyre doing
Has anything you could need from these types of stores. Medina location is one of the bests
Home Depot AKA HD is the place I go that generally has what I need for my residence.
Jennifer Safe was extremely helpful. She took the time to answer all of our questions so that we could make educated choices.
Worker didnt no what light bulb I needed for a special type of lamp
Nice clean store. Associates that ask if you need help instead of avoiding you.
Not too happy. Seem to be out of products when ever i go there
Most days it is hard to find help and when you do they talk to you like youre an idiot even if you explain what you are doing and they explain it just changing 1 or 2 words or different way. I avoid most employees at this location at all costs...
Typical HD but they have a couple of older gentlemen that work at this store that are a great resource for explaining how to things.
It ok when you need help you cant find no one to help you out it like they run from you
I was given a parking ticket for spending money there. I will NEVER RETURN. PERIOD!!
Other than Tractor Supply Company theyre the only big name close. With proof you do get a 10% military discount (Active or Veteran)
Typical home depot, very helpful staff, once you find one.
Returned a Special Order item & reordered a smaller version. Pete ,at the Customer Service desk, was proficient & friendly....went seamlessly.
Just had some keys copied, but the lady was very helpful and friendly.
Every time I visit, Im baffled by the lack of customer service. I hope Menards runs you out of business
This store is clean and well organized. The staff is helpful for locating items.
Never find what u needLimited on things you would need
Were in there over an hour before someone asked if we needed any help. That was as we were leaving. One employee walked past us several times and only stopped to talk to another employee.
Invest your time and just drive to a different location or even better yet...Lowe’s.
Like most home depot locations as expected in most areas, customer service is better than most at this location
Everything you would expect from a home depot. Dull associates, cluttered isles, and like one cashier if youre fortunate..
Thay are slow and inconsiderate i payed$1100for wood and it took them and hour to bring it outside to me
Put self check registers by the returns area!
Great store. I wish I had one in my home town.
They dont accept all veteran cards, I wont make large purchases there.ill go to Lowes
Total reviews rating 4.1
199 Reviews for The Home Depot 2023:
Review №1
2022-05-26Husband and I went and purchased laminate flooring this morning. Not one employee offered to help to put it on a cart for us. Several employees walked right by us. We purchased 32 boxes of flooring. I continued to push the cart to the register. One associate did ask if I needed help but by the time someone came I already managed to get it to register. The young man that check us out asked if we needed help loading it in our truck. We told him that would be great. We waiting outside for 10 minutes and no one came. We started loading it ourselves ,when two gentleman that were walking to their car offered to load it for us. We are both senior citizens and those boxes were not light. Your store needs better costumer service.
Review №2
2022-04-13Big shout out to Home Depot/Medina, and specifically the manager, Alex. He went above and beyond to give back to our Medina Bees Varsity Baseball Team in assisting with new chairs, bag hooks and metal bat rack/holders to update our home dugout. These may seem like basic things but they were all graciously discounted and will help us tremendous as we start our season (if the rain ever stops here in NE Ohio!) We are very grateful for the support, thank you Alex!!
Review №3
2022-04-13Shout out to store manager/CXO Alex from the Medina Bees Baseball Program!!! THANK YOU for the kind discount off chairs and materials purchased to upgrade the home field dugouts; much appreciated! You didnt have to do that; but helping the community and our local high school baseball team was awesome. Many thanks....
Review №4
2022-01-19We are remodeling a bathroom. Home Depot had a variety of fixtures to choose from. We bought a light fixture for over the mirror with 4 lights on it. We also bought a towel bar, towel ring and toilet paper holder. All fixtures have a brushed nickel finish. They also have other fixtures available in chrome, brass and other finishes. We also bought a new ceiling exhaust fan. We looked at shower heads but will wait on that. We are happy with the purchases. We just got work gloves and knee pads for working in the yard on our latest visit. We got interior paint and work gloves. Home Depot has everything you need.
Review №5
2022-04-09On average we have an under than satisfactory experience at this store. Very hard to find anyone to help or answer questions. When you do find someone they appear bothered that you ask them a question. I give them an average rating only because the installer from my most recent project was alright. The Brunswick location is much better. I dont know what is going on down in Medina HD but it is one of the worst I have been to.
Review №6
2022-04-25Its a nice store, employees are extremely helpful and friendly. I have to give a shout out to the district manager, John Lurch. Hes one of the best managers Ive had the pleasure to work with and Ill support Home Depot for that reason. (I worked for him years ago, not currently)Edit: just be careful when purchasing plants. I bought a huge fern and unfortunately it had spider mites which subsequently killed the ferns I had from my fathers funeral. My fault for not quarantining when I brought it home but what a tragedy.
Review №7
2021-05-18Good staff , in fact most excellent! You should be very proud of your employees. They were very helpful and kind! They helped with everything I asked them to without hesitation. Being disabled it really helps to have a helping hand now and again. Home Depot helped me create this deck/landing!
Review №8
2022-04-11I ordered a patio set online. They delivered it early but the box was damaged. I inspected the box and saw the corners all were caved in. There was another name on the box, obviously, from another person who was not satisfied with the set and returned it also. So I guess they thought I would accept it instead. I’m not ordering anything online from them again. The same thing happened last year with a grass catching kit I ordered last September. Box damaged, parts missing. Beware
Review №9
2022-07-06Got text saying order was ready for pickup got there, but order not at customer service. Had to wait while a very nice gentleman went somewhere in the back and found it. Otherwise all went well.
Review №10
2022-05-01Great friendly staff , easy to find what you’re looking for , from lights , plumbing parts /lawn equipment you name they have it .One dude guess his name was Isaiah very courteous and polite and pointed us in the direction of where we were having difficulties finding -Thank you