Kerbside pickup
Yes
The Home Depot in Cleveland
Categories
Location on the map
Cleveland, Cuyahoga County, Ohio, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Same-day delivery
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 216-741-6123
Site: https://www.homedepot.com/l/Stee...
Site: https://www.homedepot.com/l/Stee...
Opening hours
- Monday:6AM–9PM
- Tuesday:6AM–9PM
- Wednesday:6AM–9PM
- Thursday:6AM–9PM
- Friday:6AM–9PM
- Saturday:6AM–9PM
- Sunday:8AM–8PM
The Home Depot in other cities:
Comments (199)
The store seemed well put together and organized! Seeing the new cellular device booth caught me off guard. Although the workers were helpful and ready to answer our questions.
I had to get a piece of plywood to cover a couple of holes in my kitchen floor. The piece I bought covered both holes. The screws that was recommended works for the job. Thank you
Always in and out never find a salesperson when you need one and how do you work in a department but have no experience with the product asked a guy which flowers needed more sun or shade he was just like maam I really dont know anything about plants and stay yet he is in the garden dept lol
First time ever shopping here today as I have just moved to the area. Asked an employee if the store sells live fishing bait and he rudely muttered “Noo” like I was some sort of idiot for asking that. I know that not everywhere sells live bait but I figured that since home depot sells fishing gear, it wouldn’t be completely out of left field to ask. Walmart right across the road does, but they were out. Anyway, L employee fr 👎🏼
Home Depot is my absolute favorite store. I was disappointed with the gardening department at this particular location (Steelyard) the vegetable section the plants were near death or just plain dead. Not appealing and sure not worth the 4.98 price tag..smh..
You get superb customer service once you find a worker places need clean customer service nice price is nice and I will be going back soon and recommending it as well
Love it so much when you sit down and rentals and then you can take him back yes Home Depot is a spot to go
Clean and organized. good place to get all home needs. I love their plant collection too.
I bring my well-behaved dog in with me when I come in to shop and everyone is happy to see him. Staff are friendly and helpful!
It’s a good Home Depot, not ideally organized but the app helps solve that issue for locating things
Quick in and out. Me and my son we use the self checkout and that was fast too 👍🏾
Good affordable place They always have what I need and if you cant find something theyre glad to help you
I visit this store often and I always find helpful staff.
Employees were friendly, courteous, and professional. Great variety and deals.
I think home Depot is a very good place to visit for me right now I went straight in the door they have what I needed right at the door and I did not have to wait in line so I would suggest he will hurry up and get down there get what you need
I needed a gallon of house washing soap.Went inside only to find the isle I need is blocked by a gate at each end. There is a fork lift sitting in the isle not being used also no workers in site. Its not the first time this has happened. Other than that, its a good place to shop.
I love the store ...incan find what i need a better prices
Ask for help and the guy told me that what I wanted was order only.when I walked further down the isle there was all the parts I needed for my stove.cant trust the workers if they dont know anything.
Hey, its a Home Depot so you know what youll get.BUT, there is one person which makes this the go-to place for me, Sam the customer service supervisor. She is in my top 3 of customer service people ever, always calm, competent, and helpful. I was there for a problem with my tile shipment and she went above and beyond to solve the issue, even while madness happened around her (crazy people yelling questions, curbside pick-up, directing coworkers to their spots, all while on the computer working 3 different systems for me).These days, its so important to feel in good hands when you have an issue you cant solve yourself and Sam does exactly that. As long as shes there, I will always be a loyal customer. Who ever made her the supervisor did a great job because she does an even better one!
I like shopping at Home Depot. There are very attentive to your needs. If you have any questions, the attendants are open to helping you depending on the job you need. I had to buy more paint. As long as I had my paint code, which is located on every container. The attendants were able to repeat the process. This only took me 10 minutes of wait time when they are not busy.
Always well stocked and staff our very helpful.
Was trying to order a door from home depot ($2,000).They sent someone out to measure the doorway the door was to be installed in...First time it was ordered it was canceled by someone at the store, we found out when we called to check on it..Covid came, they ordered the door again...Over a year later we finally got the door! Its to big and wont fit...Now as I speak we are waiting for them to come get it..Anytime in between 8 am and 8 pm apparently its the best they can do for giving us a time they can pick it up...Good thing we dont want to do ANYTHING ON A SATURDAY! Well we cant say they were late picking it back up..Another surprise, we just got charged $75 deposit on the installation that cant and isnt happening...Best yet we have been making payments on it for 3 months now..Highly recommend going anywhere else..
My favorite plant store lol. Thats all I go in there for or something far as house appliances.
Customer service in the outdoor garden section was horrible on 5/18/22 roughly 8:30 am
I not only enjoy the customer service. I really enjoy the fair prices and the availability of materials. The Pro-Desk is awesome for small contractors like myself! Very helpful and get me the best deals they can!
Got to love it! This place has everything you for repair and ect..
Very busy and not enough employees to help you in a timely manner
There is actually people working the aisles. There is actually a person at the register that knows what theyre doing. At customer service they can answer your questions. What more can you ask for.
I love them very good Appliances 👍 ❤️ 💕 ♥️
I unknowingly waited on a discontinued item from here for months. When I finally became aware that I wasnt receiving my item due to this unfortunate circumstance of it being DISCONTINUED, I requested my money back and had to wait over a week to be able to obtain my own money. Not cool, I missed out on good deals at other locations since they had to take so long to return my money. No compensation either. Not cool. So very disappointed in this place now. Im not sure I ever want to shop there again.
I love home depot, just bought a rechargeable leafblower, and weed wacker!
Nothing special. Went in, didnt see anyone who could help so I checked the inventory and location of my purchase online. In & out through self checkout.
Their customer service was spot-on I found what I needed and got everything and it didnt take me very long so I was very happy with Home Depot
The staff is very helpful. The cashier could have been nicer. Be careful in the parking lot, most people dont stop for pedestrians.
Its Home Depot. The Home or Depot family, whichever their last name is, supports Trump and part of Cult 45. Oh, the grill is all stuff I bought at Home Depot.
Great customer service. Location is awesome!
Yes it has my hardware needs covered. Seems pretty well stocked..
The sales associates I interacted with today were super helpful! They proactively asked me if I needed help finding anything, directed me right to what I needed, got me a cart and cut the lumber as requested. I was in and out quickly with exactly what I needed.
Cashier went out of her way to help she was very friendly
Always find what I need and more
Did not have part for by gas fryer. Out of season
Sale items conveniently placed in front of store.
The food was Excellent waitress was very nice!!!! Live the CHICKEN ENCHILADAS!!!
Close to home. The employers and employees are very knowledgeable, I was able to get everything I needed.
Everything you need
Great place for all your home needs
Ok place to go get parts for all types of jobs
The manager came upon request and helped me get the fan that was on display because it was the only one left in the store.
This homedepot sucks, they won’t even price match homedepot.com. They will make people who are already in the store to buy online, and then wait 2hrs for the ready pick up email, then they will give you the items
It was kind of a good cause they dont have almost nothing we need that and then the singers tied them out teen to be sound bubbled dump everywhere
Very straightforward very helpful staff. Very informative and helpful staff, very kind and patient. If you explain to them exactly what you need or at least describe what you need they will point you into the direction that you need to go. If youre trying to get any sorts of home improvement project they are the way to go.
Today like the other four times I arranged for curbside pickup was a disaster. I received a text that my order was ready, I arrived at the store, call them, waited and waited on hold over 5 minutes until I finally walked in, only to find out that my order was in fact not ready. Not only was it not ready, they couldnt find it. The girl at the customer service desk couldnt be nicer but still- if they tell me my orders ready dont make me wait. That is why I ordered and paid online and arranged to stop by and have somebody load it in my car. This happens every single time. Maybe Ill have better luck with Lowes.
I dont know why staffs are making so much noise and they are pretty much useless. If you want to buy something here, research beforehand and dont bother asking questions because simply they cant answer. Most of them dont know anything about DIY and when you ask questions, they have no ability to answer. Make them quiet so that customers can focus on their projects in mind.
Most of people there are nice, but the guys who works at appliance section seems to be very impatient. Maybe he just had a bad day. But it should not affect your shoppers experience.
Helpful employees here that are semi knowledgeable. I cant really complain the lines are fast and I can usually find everything I need. I did have one issue with making an online order and they didnt have it ready that day but it was the holiday season so they were super busy. Also they dont have a huge selection of speaker wire which is odd.
I have a HOME IMPROVEMENT CARD for HOME DEPOT I been ordering lots of items HOME DEPOT is the place to go.👍👍
I love my home depot it has everything and what every you can not fine they will look into another home depot and provide you with the info...you can call in advice and your items will be waiting for pick up side driving
My HUSBAND IS LIKE A KID JN A candy or toy store when he is here....he loves home depot and we visit this place sometimes like 7 times a day..lol...but employees are always very very helpful and friendly
The cashiers are attentive and ready to help ring you out. But there needs to be a knowledgeable person around to help a person whenever they need assistance.
I love home Depot but they need to hire people that actually know what they are talking about
When you need things more than your local hardware
Received a text that a grill I ordered and asked to have assembled was ready to pick up. Went in to get it, not assembled. So I left, got the same text the next day. I wanted to call and confirm that it was actually ready before making a trip again. Waited on hold for about 20 minutes until I eventually got a hold of someone. They put me on hold again to check the status. 30 minutes later while still on hold, they just hung up. Called in again and someone else did the exact same thing! I would avoid this place like the plague if it wasnt the closest option.
Didnt have much of a selection in way of potted plants but found something that we settled for people were nice wasnt crowded plenty of parking
Home Depot is always good. This store is conveniently located near other shopping options & dining too. Its location near the steelyard makes it cool. Access is easy & parking sufficient.
Usually team members are very helpful
Found a beautiful orange-like rose bush!
Blew out a got water tank and copper pipes in the basement. Had EVERYTHING I needed to fix my problem in one trip. Organized and well stocked store. Highly recommend place for do it yourselfers.
Terrible customer service and lied to by their assistant manager. I ordered outdoor furniture to be shipped to this location. Once the order arrived at the store I received an email from HD that my order was ready for pick up. Before I went to pick up the order I received an email that my order was picked up already (clearly a mistake). So I went to the store to try and pick up my order. They said my order never arrived and I was refunded (which I was not). It took a week for the assistant manager Jessica to get back to me and she could not help me. Ultimately she refunded me by gift card not even cash and I never received my order.
In and out quick, associate took me to the product I was looking for and showed great product knowledge and the cashier was very pleasent and helpful.
First of all I would have to say. your employer Al was Awesome ! I Only have one complaint and that is the stove I purchased has to be delivered a week after the washer and dryer, when I Really needed the stove first.
Didnt have what I was looking for but were willing to drop their price to match the other price which was great! And there was much help everywhere I turned someone was willing to help I almost couldnt believe I was actually in the steelyard😂
Get experience employee willing to help
I am a fan of Home Depot. I got a kick out of the employees in this location. I was looking for 4 cycle motor oil. I approached a group of 4 employees that immediately asked if they could help. One young man gave it some thought and told me the aisle number. Then counted the sections and said It will be 4 down on the right side. The repeated it for me a couple of times. The aisle number was quite high so I turned and looked south and the numbers where way to low. I spun around to see behind me and as I looked to check the signs one of the employees toward the back of the group started pointing south for me. I turned again and realized there was a group of aisles that ran east and west just after then the north and south aisle stopped. I had no problem finding the oil (just what I needed) right where he said it would be. Perfect. I found helpful employees that knew exactly where what I wanted was.
Not a bad place at all, They have constant sales of the every day things people need (and dont need).. Also good to know that They are still dog friendly, I walked in and saw 2 horses..Oops I mean Great Danes, I kept thinking if one of those 2 blew a gasser or laid a pile in the store they would need to evacuated the place.. I was shopping for gutter replacement pieces, awesome prices..and the size I needed..my only conundrum was how in the hell am I gonna transport a 16 gutter on a car 8 long..For that matter on any car.. Any way I got to go my Pizza is ready at Edisons.
Store is generally organized just like other home depot stores. Staff is always generally friendly asking if there is anything I need help finding or just simply saying hello. Ive been doing all my home improvement shopping here and I would for sure say that this home depot is more shopper friendly than the menards nearby (its like a preppy k mart with a bunch of offbrands no ones ever heard of). This place has anything youd really need for purchase or rent.
These 5 stars are for Steve in the paint department. He did an excellent job color matching our dry wall today. Very professional and fast.
They had more variety at this Home Depot and the staff was very helpful. They helped me load my tool box! Thanks!
Nicely laid out store and found the employees to be helpful and friendly. I bought 6 items and found them fairly easy. An employee, who saw I was ready to check,.opened another registered so I didnt have to wait in other lines that had a few customers in each line.
Got an email saying the items I ordered were ready to pick up. When I got there I got massive attitude from customer service saying that I was wrong and that it wouldnt be ready to be picked up until the next day all while her screen said pickup today absolutely horrible store. I will never come back here.
Replacing fluorescent tubes with LEDs was made easy with their product selection. They stock an LED tube that has the same dimensions as a fluorescent tube and its plug-and-play style. Just in case, there are printed instructions on the package. I didnt need any help finding the plug-and-play LED tubes either.
This is my go to place for all my home projects. Really love the ship to store option when shopping online. Very convenient, and usually Im able to get in and out fairly quickly when Im picking up my online order. The staff is always pleasant, and helpful when I have questions.
This place is humongous! Didnt like how the line was set up for paying for ur items. The cashier was rude nd to loud, it was too much! Some got agitated nd walked away without paying for their merchandise. Didnt care for the whole expierence at all. Dis was my first time visiting dis store.
Actually, no stars!!! Made purchase. Went home and double check receipt to gift cards, to throw away the used up one. Gift cards NUMBERS DO NOT MATCH!!! WHY ARE YOU TRYING TO STEAL MY MONEY!!! Called the store; he said something of he DOESNT DO GIFT CARD AND HUNG UP!!!
Lee , one of the store associates at the Home Depot located at Steelyard was very helpful. We had some bar stools that were too high and he spent his time helping us figure out how to correct the height. He was very patient with us and also very creative. Our project turned out perfect thanks to him.
I dont like the whole self check out thing, because i can never figure out how to work the machine... Other than that i have GREAT experiences here, the staff are friendly and helpful and always help me find what im looking for. Recently, I went in to get some keys made for my landlady, and they did it for me in no time! I love the little selection of plants and fertilizers they have too!
Staff extremely friendly. I was asked if I needed help 3 time before I reached the first item on my list. Maybe the staff should stop walking around talking to patrons and start stocking shelves. Most of the items I went in for was out of stock. In fact 6 out of 10 items were missing. The items I did find were typically not in their correct spot. This store is a disheveled mess, but not near as bad as the nearby wal-mart. Seems like all the stores in this area have trouble maintaining an orderly, stocked facility.
Went there once. Could not find associate to ask questions. Things kinda a mess .probably wont go back .
Home Depot is great I love the fact that if Im not looking for anything in particular I can always walk out with something. I can get lost in Home Depot.
I needed to run in for fuses. So happy they have them. The only problem was at the self checkout. I put a $20 bill in the machine to pay and the register didnt give me credit for paying. The staff took care of the problem and I was on my way.
Customer service was awesome. I was helped with fast polite service. I found everything I needed at a fair price. Store was clean and fully stocked. Lines were short. I will return to this location for sure.
They always have their items that Im looking for at the price that Im willing to pay. Sometimes its difficult to find and Associate to help but if youre patient theres always going around the corner and theyll help you find the items that you need.
I went online and signed up for a tile class at 10am on Saturday . When my friend and I get there they told us the class was cancelled because nobody signed up.I guess my confirmation email didnt mean anything. Plus the one person who could teach the class called off from work. Great !!!
The customer service there was amazing. The employees were friendly and very helpful . I will always go back❤️.
My favorite place. A worker was a gent in getting a item off the top shelf. He could have left to punch out but stayed to help me. Good people! God bless 🇺🇸
Took me 45 Minutes of holding and calling back to attempt to place an order for 138 bundles of shingles. Finally 2 hours later I get a call and email with my order completely wrong and then I was told I needed all the sku #s again. What is wrong with the customer service? Took my order elsewhere. Forget Home Depot... Menards will put you under soon!!!
Had an issue with a rental truck, Luis was assisting in the end, the whole transaction had to be refunded. This guy takes no time to listen to customer. Very condescending and cuts the customer off. When I asked for a detailed breakdown of my charges, he wouldnt provide. Went back into store 40 minutes later to speak with the store manager, and my personal information is on the counter for the public to see (rental contract with name, Id number, insurance company and policy number), just sitting out on the counter with customers seeing it. Thank you for protecting my personal information Home Depot.
Went to Steelyard HD yesterday. I was very upset and disappointed. I counted 10 employees just while I was checking out not wearing masks. They all had them under their chins. Ive been to other HD stores and people were making efforts to distance and wear masks. This store doesnt seem to be showing concern for their customers or coworkers.
When my best friend needs things for her house we stop in Home Depot and let the experts help and suggest what we need to finish our project. Check it out. Happy 2020 NEW Year.
I used to avoid this location like the plague ... HOWEVER ... they must have gotten a new manager because every department i shopped at today (paint and carpeting) the service was Great! Friendly, helpful and knowledgeable ... Thank you.
I had a great experience returning an item today. It was from another HD location, but they were able to square me away.My only quibble is the electrical panel was blocked... One would expect a hardware store to be OSHA and NEC compliant.
Great experience because their online site tells you where to find any item you are interested in
I have been using this store regularly for the last year. They always have what I expect and their prices are competitive. I love their mobile, I can search for a product and it tells me not only which aisle to look for it in but where in the aisle it will be. What a great time saver.
The service sucks.... I waited about 30 minutes for someone to come in my area to help me no one showed had to find my own products
Not my favorite place my significant other loves it. Since I cant buy plants anymore it has no interest for me. But he drags my along everytime he goes yuck
They are the most helpful HomeDepot I have been to. When I was building a cage for my lizard, I had to go to multiple stores and they gave me the run around. Always telling me that they are out of stock, trying to get me to buy the more expensive materials, etc. Not this one. They told me which material to use, gave me choices for the expensive and cheap stuff as well. The guys in the lumber cutting section, they are life savers!!!
The Avon HD usually has everything I need to build, repair, remodel. Good pricing on appliances too, particularly when they run promotions. Friendly, helpful staff too that can be quite helpful finding items and giving sage advice.
This Home Depot location is a great store, in a good part of town. Its clean and well stocked, with good knowadgeable staff in all of their departments.
I mean its home Depot. You buy things for your projects. Whats there to say? Oh, here is something. This place is full of useless individuals who for the most part know nothing about home improvement or the products they carry. Its like hiring a gardener to work in a surf shop. Completely out of their element. Its even a task to find a worker to disappoint you with their endless knowledge. Why would.one seek these geniuses out you might ask? Well, considering the shelves are all out of order because they hate doing their job and you have no idea where the product might be. Its like when you go to the library to find a book and the system says its there but its no where to be found... They will stock entire shelves with the wrong product. Thats the steelyard for you.
Complete circus. At least the checkout attendant was nice. And it is clean and organized. Associates are using the app I can download myself. No wonder they cant find anything either.
Its usually the same, depending on time of the day. Early mornings are busy, later in the day not so much. It was just fine quick and quick out.
Enforcing covid-19 lines to some degree. Curbside pickup works well. Many staff dont wear masks. Store could enforce mask use and sell them at front desk for a dollar like Menards does and not allow children to enter to avoid unnecessary risk.
We always go here for all our home needs, I but my household cleaners and laundry soap here because the prices are decent and the products are bigger and last longer, I always find good deals here and they always have what I need, Plus theres always a good sale going on and the staff is pretty helpful, Ive gotten a few that didnt have a clue but overall theyre pretty knowledgeable here at this store
My boyfriend and I have just bought a home not far from the store and lets just say its a huge help. Not only can we run there for whatever we need and be helped with just about anything but hello lol when your plumbing is being worked on and there is no bathroom this place is just a stop you have to go to. I would rather run here than go to any of the nasty fast food places. The workers are all helpful and their prices are not bad at all.
Staff helped me find everything I was looking for. Was neat and clean. Had self checkout which I like to use to get out of the store quicker to start on my latest project.
Home Depot didnt have what I needed but this was one of the few times I didnt find an item in stock. I seldom visit Home Depot but my husband does and he seems to find what he needs.
They had the best customer service, I got home and noticed everything was color coordinated to match!
I definitely improved my home at this store after a heavy rain they put the sump pumps out in the open and thats a win for me.
Home Depot has changed dramatically, look at some of its internet reviews? They sold me discontinued floor tiles and had no signs posted that made the customers aware of it. Then had none left when I need a few more tiles and refused to call me to rectify the problem. When we dont hold these stores accountable they continue to do business with horrible customer service.
Al was awesome! It was his first day back from 2 week quarantine and he was patient, attentive and responsive. Thank you!
I got everything i needed. The workers were so nice and helpful. Cant wait till mask are no longer needed.
This is the worst Home Depot ever. Nobody in their departments has a clue of what they’re doing. You can stand at the custom door counter and nobody will acknowledge you. You’re forced to drive to a different location in order to get good help. I purposely drive to Parma to avoid this garbage store.
I went to the store to buy some L brackets and 3 pieces of wood to make acouple of shelves. I wanted inexpensive wood for the shelfs. I picked wood that was alittle over two dollars a piece. I wanted the wood cut in half so each piece would give me 2 3ft pieces. The fellow who worked there said, the wood was pressure treated. I asked if that mattered as I just wanted it to make some shelves. He just shrugged his shoulders and walked away. I thought the employees were supposed to assist the customers. I guess not.
The gentleman that helped me was great. Helped me find the best item for the price and was quick with helping me and it was very greatly appreciated
This store is not very helpful i have gone here at lease a dozen times it close to my work an its work i get the things I need but never can u find help some of the woman at the check out are rude this is the last time i will go to this place i told my boss i wil drive to Macedonia home depot there u get help an there not rude..stay away from steelyard store.
Though it took 2 days longer than expected thats not the stores fault. It was easy to pick up and product was packed well. And the staff were friendly and helpful
Went in with little knowledge about picking out laminate flooring and the associated AMY in flooring was fantastic! She knew her department and the rest of the store like the back of her hand. Ask for Amy, u wont be disappointed!
The Steelyard location is the worst Home Depot in the area. We went there to shop for tiles. The selection was very limited. When we went to checkout, the only lines that were open where the self-checkouts. All four machines were open, but there were long lines and one employee manning a very slow computer to help everyone. The pro desk was open, but there was a huge line for that as well.
I love this store! Whomever does the hiring deserves an award! From Raymond, Missy, Kevion, Cary, Chanel and countless other employees who went above and beyond for little ole me. I am always improving something or need outdoor lights & pest control. Kevion cut drywall & wood for me perfectly. He even made sure my items reached and properly fit onto my vehicle. Raymond gave me great recommendations taking me multiple locations showing options. Missy and Chanel are usually there with their beautiful personalities. Carie is always helpful and polite even though I thought she had moved into the store😊. Those are the 5 that stood out over the few years Ive been going.Probably got some names wrong and sure spellings are way off. This store is wonderful and I go here versus Maple Heights store which gives the opposite experience.
Misogynistic - my sister, fiancé (man), and I went to get lumber. A sales associate watched without comment as the man got lumber down, when my sister went to grab lumber he barked, loudly and abrasively, No! thats what Im here for. Then proceeded to hand the lumber over my sisters head to the man, then when my sister went to take a board, he again barked No! not you. She asked Im not allowed to even help?No!She left, furious-which I agree with- you CANNOT disallow someone from doing something based solely on what (gender, race, religion) they are. There is a name for that. You cannot pretend you are helping a lady by yelling at her. When I told the sales associate that we was incredibly rude, he was bewildered what? I dont like to see a lady carry lumber.Train your people Home Depot! There are tons of women that work in construction now, and that attitude is not acceptable.
Always have my needs to finish the job!
They get five stars because of the kid classes and helpful staff. This store seems busier than most home Depots . The kids shop classes were wonderful while home schooling my boys
Home depot is great when you are able to speak to people but there is hardly ever anyone in the place to help they have enough people to cash us out but not to help i still love Home Depot
Good customer service in plumbing. During checkout... No assistance. 2 employees in the area, 1 on the phone the other completely bypassed me. Horrible horrible horrible! Will stick to buying supplies elsewhere!
Better organized, clean and fast servive. I use different stores and have to get used to the different isle arrangements per store.
This is so amazing and they employees are so helpful and friendly. I recommend this place. And did mention that this place have everything you need. 🛒💡🕯️🔦
This home depot is quite big and usually you could find what you need but please when it comes to look for help and I mean employees that really have at least a little bit of knowledge be careful to whom you really asking the questions some dont have any clue of what you are asking or any idea of what you need..this why im giving a 4 stars , the store is ok clean and organized not our favorite home depot at all.. just only if we are in the neighborhood and need to something is fine.
This is the worst home depot by far, the aisles are too crowded with stuff and if youre pushing a wide cart youre going to run into stuff. But the people are friendly and very helpful.
I have been in the construction field and industry for over 20yrs steelyard home Depot is the most run down dirty store I have ever stepped foot in . The employees are young , rude, insulting, unhelpful. Going to this home Depot will be a total wast of your time and money. Be warned this is with out a dought the worse home Depot I have ever stepped in . This store should be closed. After today I will instruct all of my employees if they spend my company money in this store they will be terminated from employment with my company. I would encourage everyone to just save yourself time, money and sanity and just go to west 117th and Berea Rd home Depot where you will be treated right.......
Some. Helpful workers not all but thats how life goes
We didnt find everything we needed but the staff was knowledgeable and courteous.
Pleasant experience, cashier was super helpful. In and out, will definitely be shopping there again!!
Great hardware store when you get someone to assist you in finding your item!
Customer service good! Just need more employees on the floor, to help assist with goods and products there looking for, finally employee did help , was very helpful as well as friendly.
Terrible! Went there to get a piece for my stove, and no one could help me because I guess the person who works in plumbing was gone so no one in the whole damn store could help. A customer ended up assisting me!
Its a decent store! The clerks are friendly and they usually have everything in stock that Im looking for. Aside from looking like you walked into ETHIOPIA, AFRICA its a good store.
If I can take out the star I would females on the phone , I asked one of the men who was so called busy but was just talking to a lady friend gossiping about other people from their neighborhood when he finally helped me just showed me some screws when I was looking for cam connectors with the lady following him waiting for him to get done with me so they can finish talking and then I went to someone else for some plywood that took about an hour and a half cause all the girls were busy playing around with the male workers and none of them wanted to help total of about 2 hours in there wasted time so I just left to lowes. Lowes is better soon as I walked in was greeted at the door and help right away took 20 min to get what I needed
A line out the door and a poor girl who is always hardworking...trying her best to service all the angry/impatient customers.
Always got whats needed
I like home Depot they have everything just about that I need and I can always get somebody to help me and then it got some prices that I can work with especially with me being disabled dont get much thumbs up
I practically live here. Right down the road from my house. Workers are always glad to help out. Lately they have been more educated on the department They are in, and if not still help or find someone with more knowledge to help.
Not bad, they really need to organize their checkout lanes. The key copy machine has been broken but theres no sign saying it is.
Great service they were out of refrigirators at the warehouse the store manager authorized the sale of the floor model and honored military veterans discount
Worst customer service ever!!!! My boyfriend was trying to find a product to which he was told from another Home Depot location that Steelyard had. For an HOUR he was on the phone trying to talk to someone, 10 minutes of that time he talked to an employee the rest he was on hold, then hung up on!!! At 8:30pm the employees are not busy assisting other callers there is no reason for such a bullsh*t customer service, will never give you my business, but not like you guys care anyways.
The Greeter Does Too Many Assumptions With Age Referring To Grown Women As A Young Girl, Its Disrespectful. If You Dont Know How To Address Above Someone, Just Simply Say Hello,Welcome Or Thank You For Choosing Home Depot Can I Help Assist Or Locate Anything? Straight To the Point.
I can almost always find what I need when I visit. Im eager too go to Home Depot the representatives always help.
The depot what more can you say you either going to hate or love it
I visit lots of home Depot storesJust below averageThey try, tough location
Not growded all went well
Very good staff and they got what I needed.
Great customer service. Go to for all Home Improvement needs
Website says they have stock of an item. You drive all the way there , wasting time and gas. Only to find not only do they not have the item. They havent stocked it in weeks...
Couldnt find one of the main tools I was looking for. gfci tester to be more specific..kinda pricey on what inventory they did have
They have everything you need for home improvement.
Seems like someone is robbing that store once a week. They are just walking out with large items and sometimes the door monitors do nothing.
Usually find what we need there. Shopping today for some plants and we found exactly what we were looking for.
They did a really good job helping me in remodeling my homes interior 😁
The Home Depot staff, especially Marlena, were very helpful. The on line system with pick up near the entrance is fantastic and oh so speedy!
Its just like any other steelyard store. Ask someone where something is, and youll get a shrug, a stare, or an annoyed point to a general direction. Oh and if youre a veteran, good luck with the veterans parking. Its usually filled with carts the employees dont care to move.
Some days are better than others but today they had plenty of helpful people and it wS a good experience
Always have what I need. Friendly and very helpful staff
In and out. I invest in home depot too good investment for a year
A great place 2 shop 4 all year home needs.
Clean and great customer service. Had everything I needed.
Always very friendly at this store, no matter what time you go in. Clean and well stocked most of the time Im there.
I spend way too much time at this store. Haha. Always working on SOME project and the folks here are always helpful, friendly and get me what i need.
IT SUPPOSED TO BE A HOME IMPROVEMENT STORE, BUT IT DIDNT HAVE THE ONE THING I NEEDED FOR MY HOME. I WILL GO TO OTHER STORES AND HOPE I CAN FIND IT.
Hi one depot is nice I really dont shop here that much.
What kind of manager ( lewis ) would turn down doing a order of $1,500 specialy a everday fateful customer the attitude i have received from him made me turn around and walk out of door if it wasnt for the lady that was standing next to us at counter
Home Depot in Steelyard was awesome ! The associates were very knowledgeable & helpful with my inquiries. Great service
Home depot excepted a measuring job at cost and had me come into the store for a price quote to install my doors just to inform me they cant get the door size because of a one inch difference and didnt offer the money previously given in return its sounds scammy
Its a great place to get your home Fixins but they do need more people working to run to cashiers thats down in the Steelyard anyway but I still give it a five-star so great
The Loss prevention was more help and knowledgeable then the regular employees working in that department
Went to get some wood to make a cross fir a grave abd thwy were more than happy to help cut it for me.
I had a good experience at home depot, the service was good, I found what I was looking for with no problem
AWESOME PLACE TO SHOP!!! for all your external and internal needs for your home or place of business.❤
Home depot is a great store but they need to educate staff about safety they drive the forklift or car ( extremely fast and if I didnt look up I would have gotten hurt and ran over it scared me really bad its dangerous!!!!!
So very inspiring and inspirational for restoring my home, just wish I had the money to match my enthusiasm 😔
Decent for the steelyard but they lack knowledgeable help. Home Depot needs to work on this
Numerous options, but its difficult in the evenings to find assistance if needed. It can really feel like a ghost town. But I was able to find what I needed, and it wasnt expensive.
Total reviews rating 4.1
199 Reviews for The Home Depot 2023:
Review №1
2022-05-30Daniel V. in hot water tank area was the most helpful rep we’ve ever encountered at Home Depot. He was thorough and explaining the different options of the hot water tanks and assisted us with purchasing the last one in stock for the day. He answered all her questions and was extremely helpful and took his time in making sure we understood everything. You don’t find customer service like this anymore and I’m so thankful that he was there to help us.
Review №2
2022-05-08It has everything that youd expect a huge hardware store to have EXCEPT helpful staff. I love nearby and have been here multiple times - I find that many of their employees pass off shoppers like hot potatoes to a few extremely helpful staff. Those extremely helpful staff are always helping others so you have to wait for help while the rest of the team does anything but help shoppers. Honestly, it seems really unfair to the employees who are working hard to do the right thing.If you know what you need/want then I am not sure why you arent shopping online where it is cheaper...but if your preference is to not have stuff shipped to you and you dont need help, then this is the store for you! But if you want someone to help you out, check out another hardware store, plan on waiting in line for help, or hope that no other customers need help when you visit.
Review №3
2022-07-06I placed an order online for several things, went to pick up curbside. The person loaded my car and I assumed I had everything. Well, when I decided to build my garden I was missing 2 items. Im a caregiver for my 88 year old Mom so making calls in the morning is best for me, however, I tried several times to call the store and let them know my order was short to no avail. No one picked up! Unfortunately, time passed and it was over 2 weeks but finally I spoke with a young lady. I explained my situation only to have her come back to say there was nothing they could do because it was over 2 weeks. Whattt, what? I am due the item I am missing or a refund but the manager Robert told the young lady I waited too long. Stay tuned.... Ok, so I owe steelyard an apology.😏 Apparently, someone put my 35 dollar package in the raised garden. It was still in a delivery bag so when I spotted it, and opened it I was surprised to see my order.😲 Im happy now, so please forgive me and enjoy shopping at home Depot in steelyard🤗🤗🤗
Review №4
2022-04-03The place is ok for your everyday hardware shopping. Every so often an associate offers help but most of the time they just ignore you because I guess they are doing their job. Dont go there as much as I used to but things havent changed much.
Review №5
2022-07-16Went to 3 stores, the app said 2 of the stores had 32 bags of glass block mortar, ofcourse after driving around they didnt have any, off to the 4th store😡, Home depot, why have an app with qtys if you dont have a system to accurately track your inventory, step up your game!!!!
Review №6
2022-06-21Self check out is at max volume. They must assume that everybody has extreme hearing loss. I do not enjoy shopping here
Review №7
2022-06-13Not gone lie it was one white older male employee looked to be in his mid 40s who just straight up ignored me other then that it was ok theyre helpful
Review №8
2022-07-05Big box store has everything but couldnt get what I needed. Pandemic logistics still a problem, or manufacturers moving their products online?
Review №9
2022-06-12Waited 30min to get employees help, then he couldnt help me, found someone else, who sent me to someone else and they said the itmes Im looking for must have been stolen, didnt give me any other suggestions. BAD CUSTOMER SERVICE.
Review №10
2022-06-21Went in with my daddy to get what he needed to finish a job, and they was helpful and courteous. I couldnt find the sand bags I needed tho but he found everything he needed.