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The Home Depot in Cincinnati
Categories
Location on the map
Cincinnati, Hamilton County, Ohio, US
Payments
Phone: +1 513-923-9157
Site: https://www.homedepot.com/l/Cros...
Site: https://www.homedepot.com/l/Cros...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
The Home Depot in other cities:
Comments (199)
Absolutely pitiful. the use of slurs in this building is disgusting and shows how disrespectful workers in this building can be. i had a sweet young lady escort me to what i needed but a few other workers in here were disappointing. i cannot say i will come back for sure, this building can only be desperate for improvement at this point.
COVID precautions still being taken. We were helped immediately by the home improvement technicians. Our technician was knowledgeable and friendly. Im not a home improvement guy but this was a really positive experience. Our project is off to a great start. Thumbs high. 👍
Helpful staff and they carried almost everything I needed. Wholly GEEZE there is this one staff member that knows where EVERYTHING in the store is! He has a solid memory, kind of a photographic memory so he says if he sees it once he’ll never forget it. I recommend you ask for him to help you, he’s very nice, fun to talk to and he’ll direct you EXACTLY where you need to be.
Quickly found what we needed and checked out at pro 1. Had to take our purchase to customer service to place on hold for us to go get a bigger vehicle.Everyone we talked to was very kind and helpful. We returned to get our purchase after about 15 minutes and was asked if we needed loading assistance as we loaded our purchase.Store was clean, well organized and everyone was very friendly.
Always find what I need. In and out fast. Great customer service.
Lots of stuff but so much blocking isles that it is hard to get around and probably violation of fire code. They now offer vets the same discount as Lowes. Lumber is overpriced, like Lowes, and hard to find straight and blemish free. Also, lumber I bought was wet, all for premium prices (not Depots fault). Take it or leave it!
I love this store. Close to home. Good inventory. Able to complete multiple projects. Favorite is garden center!
I love home depot. But the Gass fittings along with other plumbers needs are not as organized as they should be. Nothing is were it supposed to be. Gotta double check before u buy a fitting.
I was shopping with my daughter today 11/27 for a Christmas tree, and other items. I saw an artificial tree we loved and went to the return area and asked the girl if she knew if they have any more. She asked me for a number. I brought the tag off tree to her and she was headed my way. She snatched the tag from my hand and informed me not to remove the tags? Where is the exceptional customer service they we the customer deserves. She owes me and my daughter an apology. I have worked with many staff employees and this young lady is the worse!!Will this stop from returning? Not!! Next time I will request to see a manager.
Curbside pickup is SLOOOOOW. Not much variety in the plant department
Waited 30 minutes to get lumbar sized and cut. No one ever came to assist my husband and I. Terrible customer service. They just lost two customers
Carol helped me make keys for my job and was super helpful! Thank you for the kind words and help!
Too many items and carts and machines sitting in the aisles. Im disabled and cant get thru the aisles on any of your electric carts that are never charged!!
Great customer. Service quick in then out.
If I cant find what I am looking for the employees are great at helping me find what I need.
All in all happy here @ the Colerain / Joseph rd location. Recently had a problem with prices ringing up different from what was on the shelf. Jane in lawn & garden is always helpful. Barry the store Mgr is a great guy.
Like always the trip to Home Depot was pleasant. Very knowledgeable employees and it really doesnt matter which Home Depot you choose. If I catch one of my employees or their wifes in Lowes they are fired on the spot and im slapping their wife.
Very rude sales person even tried to get me to go somewhere else and give them my business which I did and I will not go back to Colerain Ave Home Depot ever again if I absolutely need something from Home Depot I will go to Florence. This guy even was ride to the woman that was helping me to begin with. And went as far as to tell me that a woman should get a man to do any work in the house. What he didnt know was that my husband of 36 yrs died just a few years ago and I am not ready for that. All I know is that I wont be back to that store again I have never been so insulted in my life .....
I just purchased a very nice area rug for a GREAT markdown price!
I’ve taken delivery orders from pretty much every Home Depot and the greater Cincinnati area, and this one seems to always be the best. Some are good at getting them to me quickly, some are not very good at all, but this store is on it.
I love this is place. It has a variety of things for your home needs.
Had to pick out a couple items to return to get them customer service worked everything out.
Louis/Lewis that works here is always very helpful he is the younger Black male with locks in his hair. I think he needs to be recognized by Home Depot management for his work. He is always there and is handling the bulk of work because of co workers constantly calling off on weekends. He is a great worker, and is the reason why I go to this Home Depot because I know he is professional, and a nice guy.
Typical big box store for home improvement. This place is like a toy store for adults. I usually need 1 thing and end up being there for an hour. Im sure they have 95%of what you need at a reasonable price. Most employees are very helpful and will ask if you need help looking for something. And they have 10% discount for veterans
The workers were helpful. I had a fast and good experience
Kent in tool rentals helped us rent multiple machines for refinishing our floors. He was hilarious and so helpful! He is by far the greatest employee I’ve come in contact with at this store.
Great service. Implemented social distancing very effectively without reducing the level of service or causing discomfort! Very clean and well stocked
The staff all seem to be helpful as much as they can with the knowledge that they have. They have a more limited selection than usual right now. Everyone seems to have problems with their supply chain right now though.
Horrible service, have one register open in the whole store while a bunch of the employees are standing around doing nothing why you have lines with 20 people in them and only one register open. Pathetic.
Ran out paint for balcony Forest Park didnt have anymore 🙃
You can find just about anything there, and great service
We went there to buy a new dishwasher. Picked out a nice one. Had to wait over two months before it was even delivered. Got ours fixed while waiting. We called to cancel the one we ordered. Told we had to wait until it was delivered before we could cancel???? Got a bill while waiting. Didnt pay it of course. Got a collection call because I didnt pay it. Had to go into the store personally to straighten it out. Kid that waited on me at customer service was rude. So I got rude...... They have lost my business forever. Never got to speak to a manager the entire time. 😤
Concerning the staff who are always helpful but 8 out of 10 of them dont really know much. I would double check any of the advice they give you.
Most all the time they got what you need.
Super helpful cashier working at the self check lines. The one register that was taking cash had a line down the wood isle. She opened her register to check me out and then did other folks as well. Great customer service! Something we usually dont get at big box stores .
Found kale plants for the garden! They look quite healthy.
Poem.Heres a little storyAbout a little tiny fanIt keeps me cool at workIts the greatest in all the land.A tool truck had the same fanAs the Home Depot storeBut the tool truck had the old modelAnd it was 50 more.
Well I came there looking for two wheel barrels and a brick bar. We were only able to walk out with one wheelbarrow and it was the type of two wheels it was the last one that they had so then we decided to try to rent a skid steer and we couldnt get it started so we just stuck with the wheelbarrow and other words things were out of stock and as far as renting the equipment there were very limited options and the options that were available didnt even work at the time
Went to garden area found several nice plants but they are priced much higher than usual and has very few flats that you could purchase. Maybe because its may but their selection was not nearly as good as we have come to expect.
Customer Service at the Home Depot in Colrain was nonexistent. 25 minutes later when we finally found someone to cut our 1 sheet of plywood, he proceeded to tell us how little help they have. Not what you should tell a customer.
Have used this before on my porches. Filled in cracks and looked great. Used the grey, which worked well.
Found exactly what I needed! But it may take a while to find it. They seam to be short on help but when you do find someone they are very helpful!
Todd in flooring is just of the best. Moving back to the area and he took care of me. Had a huge flooring project and he nailed it...See Todd and tell him Dallas sent you.
Curbside pickup was excellent. I used the Curbside notification email and my purchase was bought out in less than 5 minutes.
The staff is always super helpful and very friendly. Most things are in stock when you need them. This is my go to hardware store.
Completed an online order for curbside pick up. After receiving an email that order was ready, received another email that part of order was not available. No worries. So went to the store to pick up the order. Let them know I was here. Waited ten minutes and no one picked up. Called again waited another 10 minutes. Someone picked up. Waited another 10 minutes. If I did not have achilles tendon surgery, I would have gone in myself. Wont happen again.
They need to find employees that know a little about homes and things people need to repair them
They have most everything you need to repair things.
I was able to find what I needed shortly after I entered. They had a display of heaters and fuel near the entrance. I was not able to ask anyone questions about the 1K Heater fuel, no one in the area, but I read the directions and figured out what I needed. There were not enough registers open. They had self checkout open and 2 registers. Both lines were long, but moving. This was my first time at this location.
Always have what I need but they have slowly been raising prices thru the roof
Purchased 20 carriage bolts to replace the bolts in a playset. I brought the bolts up individually but apparently the cashier rung them up as 20 in a pack. When I was purchasing them I explained that I bought 20 because I wasn’t sure how many I needed. I went to return the 6 and was told that it was purchased in a pack of 20 so they could not return the 6. However, I didn’t purchase it like that and it did not change the price of the bolts individually. When I purchased them it wasn’t in a pack or a box so none of that made sense. I spoke to the manager Wayne and he was very rude. I explained to him that no one at Home Depot has ever been this rude to me. So as I was leaving the other associate at returns said say hi to Lowe’s for me. Extremely rude. I have been a customer at Home Depot but will definitely not return. I know how well Home Depot has treated their employees during the pandemic and it seems like a great company to work for I would expect more from employees. ESPECIALLY a manager. Do better Home Depot.
We like shopping at home Depot mostly because we generally find what we need.We can always find someone to talk to if we need help or information about an item.
Helpful enough just to get three stars. One sales person pointed in one area. Another sales person said that they didn’t have it and that seems right.
Bought a few needed items with a gift card received at Christmas. Another Home Depot!
I was directed to the two places I asked. I found them both, but I waited to have a key made for ten minutes. And the guy who made my key was kind of a talkative weirdo.
Easy to find the goods you need, i love it
Shop here all the time for my home at apartment building repairs.
Summer shopping for supplies. Like all business short of workers.
Vast store, with good selection. Prices are ok! Customer service was a little slow to help us. Great outdoor plant and flower selection. Good prices on appliances!
Just needed to get 2 garage door openers. The problem I had was that I could not find a motorized cart to get to the back of the store just to get these. The other problem was I couldnt find an associate anywhere around so that I could get a question answered. With my back issues I could not walk around the store just to find one. At least at the store where I use too work (3822) you could almost always find someone to at least ask a question of.
Good luck getting any help! Paid for a Haul away for a washer. Never called to zero schedule..showed up at 7am and left because I didnt answer since i was sleeping. Rescheduled for 7am next day. Got up to be ready and no show. Called and a rude employee said your scheduled for between 11 and 3. Sorry. Hiw does sorry help me. Dont waste your time with this place
The staff were so helpful when I was looking for an item! Which was spring because I was 30 minutes from close, they were very sweet and helped look for my item though it was close to close. I really appreciate that!
Excellent staff who helped me find what I needed I really appreciated all of the help and the friendly checkout lady was the best! She made my visit to Home Depot very very nice!
Things are dusty here
Disappointing my last view visits. Vested staff just tell me an aisle for what I want and last 2 visits I was sent to the wrong aisle. Once I had to ask 2 more workers where to really look and the other time one person before finding out the item was online only and not in the store. From now on I will go to Lowes.
Never have i had a rude interaction with a Home Depot employee like I did with your employee that was sitting in the window and blinds area desk around 11:30 today 6/10/2020. Yes I’m getting very specific because I wanted to ask him a simple question which all employees should know were a department is but I said excuse sir and he gave me the dirtiest look and just stared so I said excuse me sir again and before I could even get my question out he rudely replied I don’t work in this department slouched in his chair, doing something on the computer and continued to look at me like I had no business talking to him. the store the whole interaction just completely ruined my shopping experience, I walked around for a bit afterwards but eventually left since I just didn’t feel welcomed . I use to work for Home Depot and they were one of my first jobs out of the military and have always been nice no matter the location except this one apparently. sorry for the rant.
Just needed some tape went in got the tape self checkout was card only. Im not going to charge a roll of tape. The only other line open was at the pro desk. The line was eight deep with carts of lumber. What a joke. told your lady at the self-checkout that I wasnt buying she said thats fine with me we dont have any help. Heres an idea hire somebody or change yourself check out to cash and card. I will never go into that home Depot again Lowes is right up the street
My one stop shop and the staff are AWESOME!!!!
I love going to home depot. when I was a kid I used to ask my dad to go to home depot because its basically a playground for adults and kids that are okay with staring at lights while their mom or dad looks for fun tools. also if you find a succulent seed that fell off of a previous succulent theres a chance theyll just let you take it because its not a whole plant yet. I think its funny how convenient it is to go to home depot since I never really thought about it. I love it. every time I go inside the smell of wood really just makes me want to remodel a bathroom or something.
Other than waiting 10 minutes for a hardware associate. Once she came to help she went out of her way to help me find what I was looking for. Even though they didnt have it.
It was a bad experience ! I bought 5 screens of Home Depot website which had flaws. Took them to the store for a refund and Ironically the online recept that was shipped to me had no dollor amount listed. My refund was half of what my online order price was. More so, I paid for it with my bank debit card thru PayPal and now I find out I wont get half my cash back , I will get a PayPal credit towards future purchases. What a Scam Corporate Giants play on the little hard working Citizen !
They need more spaces for cash custom and the wait is long.. But they had everything else I needed... Also, if youre looking for Big Boy tomatoe plants they have them in stock.
Found what I needed immediately and was able to force myself to leave. That never happens for me at a hardware store!
My daughter and I have purchased many plants several times from online orchards at the homedepot.com site. We have been very pleased and the plants are thriving.
The help was very good. Store still has too much stuff in the aisles.
Went in to the store to purchase a washer and dryer unit. Took forever to get anyone and when we did, they didnt even know anything about the appliancesWe got them ordered to be delivered on the 16 of November, truck never showed. They rescheduled the delivery for the 19thOn the 19th, both units showed up damaged from a forklift, we called home depot while they were unboxed and sitting in our driverway. Home depot told us to go ahead and take them. We told the drivers we would take them, the drivers said no that we took to long and they wouldnt give them to us and they were taking them back. We explained to them home depot told us to take them, didnt matter, they boxed them up and left.Rescheduled deliver for the 24th. They call on the 24th and said they lost the units25th, found the unitsThey rescheduled the delivery for the 28th. 28th, show up, delivery units, dont switch doors like we paid for, so we had to switch themCalled customer service who talked to the store manager, they offered us a $50 gift card for receiving damaged units 2 weeks late.We are now lowes customers
Kind employees, a great store.
Store manager is flat awful and don’t care about customers! Only Home Depot that only has two lanes ever open. Have complained multiple times. Workers say Manager wants to save money so he can get a bonus. Also have called corporate more then once. Nothing has been done. Stop letting lazy ppl run a store
Im into House plants so I visit a lot
Terrible service!!!! Waited 15 - 20 minutes in curbside pickup. Checked in twice. ZERO service. Finally went in to the service desk to get my order. Several people behind the desk but only one customer in line for returns. Why they offer curbside pickup is beyond me. Next time I go elsewhere.
Needed some vertical blinds for a couple windows. Staff was plenty helpful. If there were any thing about it that were a negative was that it ran me about $85.00 for 2 sets, (need 5), but I guess thats the going rate for new blinds cut to order, sooo... cant complain really.
Be nice if they would quit changing hours! Keep it open til 10 all the time! Back to 9 again! Grrr
I have been to this home depot location 5 different times this summer. First experience I had a worker disappear after helping another customer after he acknowled the fact that I needed assistance. The second time I asked for help in the garden center with dirt I was told theyd be right back to help. After loading 30 bags of top soil I walked to the front to see if they were able to pull the cart up. They had closed the gate and the guy I spoke to was MIA. Today was my breaking point when I was in to get a joist hanger and I asked for help was speaking to a young man and he admitted he didnt know what I was talking about. I said let me grab my phone and show you. I grabbed my phone to look it up and I look up and hes walking away totally just ignoring me. Like wow seriously I think I will have to drive out of my way to go to Lowes from now on.
The store was clean and the representative was helpful. An item I was looking for that I purchased their in the past, was now an online order only item. Would not have known that had the rep no ot looked it up on the hand held computer they use. Very helpful.
Purchased a washing machine the salesman was really great. Helped us pick the right one for our needs. He was very knowable about the products.
The problem with home depot is there customer service. None of the employees will contact you or even acknowledge your presence. The store itself will have everything you need, you just will not be able to locate the item or anyone to help you find it
I was able to find what I came in for paying for it was hard. One 1 cashier I went to the self checkout, I dont like to use self checkout, the self checkout dont accept cash which is my preferred method of payment.
Not a good experience, could not find a lumber cart, staff was very unhelpful, all the carts were full of misc. lumber and merchandise blocking the walkways. Lumber selection is extreamly poor quality. Finally checkout line took 20 minutes. This store just feels junked up.
Even on a busy Saturday morning, there are people who know their stuff and are willing to help. Nice people to ring you out and take your cart or flatbed when youre finished.
My husband and I frequent this Home Depot often there is a young man that works there who is the manager by the name of Chris and he is phenomenal every time we go in if there is an issue he is always there to help, Aid and assist us we Praise God for him we are so grateful that he is at the Colerain Cross County store not only does he come to our aid but he always has a solution to the problem and his demeanor his disposition his countenance and his Spirit remain the same every time (Pleasant) this is and will always be our go to store as long as Chris is at this location.
I had to have someone to load quick Crete into cart. Waited for someone for 17 minutes. I told the cashier I needed help loading into my car. She told me someone was out there they could help me. 7 minutes later I returned inside because no one was out there to help me.
Its ok but I wish people would not look at others like they are going to Rob the place cause they way u look . And be so judgemental!!!!
Went to the western hills store , then the Colerain store shopping for a new dryer. Both stores no help at one store the sales associate was right in the department and proceeded to stay on the computer. Upon walking out, the sales associate walked out too!! NO HELP!! What a shame to lose a sale due to workers that do not care. I give one star if I could I wouldnt give them even one star. Ridiculous!!!
Associates are very helpful and experienced. I always find whatever I need for any new projects. Plan on attending some classes soon. Thank you
Home Depot cheaper lumber I need.Lowes cheaper hardware for the porch rail and step job. $40.00 savings.
If you want to pay in cash dont go there unless you want to go all the way to the end of the building and stand in a long line.self check out wont take cash.who wants to charge a $10 dollar idem?
Store is always a mess and customer assistance is generally lackluster or uninformed. Unstocked merchandise on pallets in all the aisles for days; unswept floors throughout the store; just junky. When you are working a home project and frequent the store, you see the same old stuff every day. Lowes is a much neater store, but HD is more convenient for me. Admittedly, I havent conducted a thorough comparison, the prices may be better at HD. Ive seen a standard piece of primed pine trim I needed was over two times higher at Lowes .
Very disappointed in Home Depot, on November 9th I purchased a Samsung washer and refrigerator was assured both was in stock to be delivered Sat Nov 21st only to get a phone call on Friday the 20th to tell me the washer is on back order and it will 2 more weeks before my appliances will be delivered.
The employees are rude thats why I try to avoid this location. But I called today to check on my order as to why its not ready 3 days later she tells me if its not essential they really not worried about them and feel free to come in the store and pick it up off the shelf myself! This will be the last time they get my business!
I will agree with the others, employees here are terrible. They butchered the flow for self checkout and I stood on the wrong side apparently despite no signs. Despite no line when I walked up, I had to walk to the end of the newly formed line and wait longer than the others after getting yelled at by the associate. If I didnt need what I had, I would have just handed it to her and walked out.Definitely wont be going to this location again.
Always can find what I’m looking for
Very nice customer service
Always a mess outside. Trash everywhere.
Great, Had all the items I needed. The help was outstanding, answered all questions and had great ideas concerning my project. 👍😷
Why do you list refrigerators without ice makers?Do lawn mowers come with blades?Who in the hell wants to spend $1000 and then have to go over and look at the ice maker kitsI mean how STUPID
Home Depot on Colerain Ave. Had a smart talking women in the paint dept. today her name was Mary. I was appalled, I am 71 and know to to treat costumers! Have always worked in the public eye. I ask to speak to Chris the mgr. Said he was sorry that they were trained to stay with a customer until finished. The man was not a costumer, was looking for something that this store did not have and was trying to understand directions to Michaels from Mary with no luck!!!!! I finally ask for a paint sample when she started the man was first and I could wait my turn and started to raise her voice. I told her not to take that attitude w/ me. She stormed off and said I will get someone else to wait on you. OK, sounds good. Here a news break for you Chris, acknowledge your people waiting!!!!!!!!!!!! Teach them that. For all I know this Mary had a problem with her peripheral vision.
COVID-19 outbreak just waiting to happen.My experience 4pm Sunday (2020-05-03):- No social distancing- Only 1 in 4 wearing mask (to protect others)- Of the 3 in 4 not wearing mask, one lady was coughing uncontrollably throughout store.Thoughts to Home Depot (and marketing):- Enforce ANY mask at door (sell them for $1)- Spray down cash registrar scanners between each user.- Spray/wipe cart handles.- Anything to show competency brings in customers - duh.
Needed a 28 x 48 white curtain rod Store didnt have Had to get black one.Had to go 4 more aisle down to check out because I had cash Ridiculous
My 1st time shopping in this particular location as I was in the area. The employees were very helpful. Overall, pleasant experience.
DO NOT buy any appliances from any home depot!! After purchase, they did not give delivery time. They called at 6am today(Saturday 10/10/20), to say they would arrive in 45 minutes ... Brought incorrect ice maker and did not put it together correctly. Home Depot really sucks whether in store or delivered, employees are brain dead.
Keep the workers busy its awesome that you can work and make a piece of change and have something good to tell and do after all the hard work to see what good work workers do
Ask for some help in the paint department. A short haired stocky short lady was walking through the paint isle worked there and I asked for some help. She gave me a answer while continuing to walk away. Hows that for Customer Service?
Went on Sunday to look at a new door and was told nobody could help me because they didnt have and door department staff on Sundays. Very disappointed, if the store is open all departments should have staff to help. I guess i will go to Lowes🤷♀️🤷♀️🤷♀️
We stopped in for a quick item ....saw staff helping others. We didnt need any help. We got our item and went to checkout. Rain ring us up and was up beat and friendly. Thanks
This store has so many problems, when we call here so have to transfer 6 times to get to the appliances Dept! Employees are not helpful, we need to wait hrs to get help to find things! They hung the call before we finish and we need to make call again and wait 10-30 mins to get someone to talk and help! Overall the customer services are terrible!
Love Home Depot. Needed to get new flood lights.
Jackie in plumbing was absolutely amazing.If it wasnt for her I would have done my project incorrectly.She saved me and it went smoothly thanks to her
Very convenient. I hate to walk through these large box stores. Its so convenient to pick it out and then just drive to pick it up.
I 1st went to home depot the people were so rude hunt for the workers and ask a question omg it was a big mistake. The 2nd one was coleraine store they were nice WHY BE RUDE AND HATEFUL...I wont bother those people again THATS A 💯 PROMISE.
Nice selection had what I was looking for
Every single person that I saw help me with everything that I needed the cashier in The Garden Center was awesome
Im glad to say that I love the Home Depot. The app is simple and easy to use. The prices are competitive.
For how many staff are around only a few seem to know their stuff. When they know though, they know. Helpful. Friendly. Clean. Masks on. Sanitizer full. Smiles all around.
Placed a same day pickup order and 6 hours later I had yet to receive a ready for pickup confirmation. I decided to go to the store and just pick up my items. Who knows how long I would have been waiting on home depot to decide when they were ready to put my order together. Needless to say I wont be back.
OMG, Sheila and Carol were awesome! Sheila helped us choose the perfect appliance for our needs. Carol checked us out and was great. They both worked with us. And Harti was adorable.
The staff was incredibly helpful and knowledgeable. Best experience Ive had recently with a retailer.
I love this place I go here everyday to get materials and supplies
The sandpaper is in isle 2, its not in the isle where it says sandpaper. They employee was very nice and descriptive on where it was. His eye for detail illuded him because his mask was under his nose.
Yesterday, I went to the Springdale, Ohio Lowes to purchase baseboard for a client project.Įown Fix-it Frank LLC in Cincinnati, Ohio. Im replacing drywall and baseboard that was damaged ina flood. They had none of what I needed, but checked around and found that the Colerain store had plenty. When I arrivedad that store, they had none! Frustration mounting at this point! so, I went to Home Depot down the street, and they had boat loads , as per usual. Thanks HD!
Great found what we were looking easily the self check out easy and the lady is super working it
Usually have what I need and if they dont I can get it delivered there.
Home Depot has everything that you need .and the people are knowledgeable. That helps when you need advice.
This is my favorite Home Depot location, always clean and always helpful people, and a plus the contractor parking helps me get in and out with my construction needs, saves me time and my customers also appreciate that.
Good customer service as always.
This location is always clean, well organized and properly labeled. The employees are very friendly and always fast to lend a helping hand. Even returns go smoothly here.
Very helpful and staff was great very knowledgeable about store and products
I love home depot I wish they had more help available
Curbside pick-up of online order went smoothly and surprisingly quick. Thanks Broken Fingertips Jen!
Picked up KLIENS LINESMAN PLIERS and WIRE STRIPPERS not carried by other retailers. And grabbed some wire nuts . In and out quick.
Every precaution has been taken to protect customers and associates during these Covid-19 times. Good job Home Depot!
Having a problem with a floor my Husband and I had installed. Waiting on someone to Help from this company with this Matter. Some kind of resolution something! Very Disappointing, and not Satisfied at all!!!
My hubby loves the store. Me not so much
Its a hardware store.
Had a very bad experience trying to buy a lawn mower customer service ask if anybody work there he didnt know what he worked here had a very bad attitude that you lost a very big sale that day
Poorly stocked & staffed. Handicap parking no where near exit (only at entrance). After locating staff for help he was professional & helpful.
Good place to go get what I need they never seem to let me down and always have what I need the staff or friendly and the prices are good
Love this store,and service was helpful and friendly ,had all items I was looking for
I like Home Depot they offer a better choice of products and have a better online search website which is user-friendly.
Good prices! Helpful employees that will go extra mile.
Home depot doing great practices on coronavirus distancing was good and most customers wore mask so would visit again.
I go there often they have almost anything for the home an tools an garden , rental tools lumber great place !
Claudia was so helpful and friendly. She answered all my questions and made sure I got everything I needed for my project. Amazing employee
Went to purchase paint for my deck. The assistant was helpful but somewhat hesitant.
Friendly staff, found everything I needed. Quality products.
Western hills store has excellent customer service much better than the rest around the city for sure
Have what you need. But be sure you know what you need because every project I do... I need to make a 2nd trip
Always better than lowes Id drive 15 miles out my way before I would go to Lowes
Got everything I needed so im happy.....great price also....
Great marking of social distance, and PPE worn, helpful service and store usually has items not running bare shelved.
Same as any other time. Friendly, fast, and left feeling good about my purchases.
Knocked a couple of items off of my list. Disappointed that they did not have a basic hose caddy that hangs. Guess I will try again in spring.
Cheaper then Lowe’s usually a better selection
I was able to talk to a clerk that was so helpful and knowledgeable about what I needed to take care of my problem. This Home Depot is my home away from home.
Need better workers that know what theyre talking about
Sarah was my cashier. Very polite I applied for credit card bc she mentioned it... Very knowledgeable. Great experience.
The staff helped me find everything I needed. The store was clean, and the employees were knowledgeable.
The store on Glenway Ave. needs help, no one around to ask questions and when you do need help with finding something they will point you in the right direction but that is about it.
I love Home Depot, they keep home and out of trouble.They have everything I need for home projects,lol 👍
Received help locating my items quicker than I would have to look for it. Courteous service
It was great,,still a good store
Found what I needed in under 2 minutes and cheaper than competitor who was out of item I needed.
This is my store!! I could stay in here all day and the service is always welcoming and helpful!
Representative was not knowledgeable of what I wanted and didnt really know what he was doing.
Better selection then lowes . I should know I have a lowes card an there is one right down the street from me an I chose to drive 25 min out of my way
Busy place. Always helpful. Most folks dont know that theyll cut wood and it saves time later.
We always find good deals here for our business.
Selection and quality disappointing. Staff more interested in their phones than helping customers
Found plumbing repair parts for toilet.
Didnt find the exact item I went there for, however I found an unexpected gem. Was very satisfied.
I receive friendly, helpful and knowledgeable service!!! I would recommend this store.
Store was clean, was able to find what I was looking for plus something I wasnt looking for😁😁
Gives Vets 10% of at register..unlike Menards who get their 11% rebate back...how r u saving???
Crowded. No social distancing. Never anyone around to help. Convenient location and good prices and selection.
They have everything I need for my house and there help is top notch
Went here to get supplies, but selection was limited and supply was low. On 2 items, I got the last one.
Its home depot... theyve got all the goodies
Customer Care helped and directed us in the direction that we needed to get the supplies that we needed to get the job done
Only good thing there is paint. The workers need to learn how to wear the masks properly! A joke of a place!
Always professional and can answer any question that you have
Total reviews rating 4.3
199 Reviews for The Home Depot 2023:
Review №1
2022-04-13Busy today with the start of a new coupon book. Saw some ribs back with the roasted chickens and gave them a try. Not bad 😋
Review №2
2022-02-23I wish I had read his name, but the man working in the pipe fixtures aisle was so patient and helpful! The young woman working the self check out was also wonderful! Love this location and the team here! They always have what I need!
Review №3
2022-02-21Well stocked, fairly knowledgeable staff! I give this depot four stars for generally meeting my low expectations
Review №4
2022-06-15Home depot implemented a no return policy if you paid in cash and dont have the receipt. They said there was signs up for 3 months but I go to home depot a couple times a week and I never noticed anything about a return policy change. Now I have a few hundred dollars in flooring that they will not let me return (product is still on the shelves for the same price I purchased for). The manager and a couple of the employees thought it was pretty funny and seemed to be very proud to deny my return....customer service is dead!
Review №5
2022-07-03Usually stock what we need. An associate assisted with a hand held computer to find what we couldnt. He also got a ladder to get the higher items.Decent array of plants.Like seeing the high number of electric lawn mowers on display.
Review №6
2022-06-13Was on the hunt for a very specific window ac unit. Did my due diligence and found that this location had them in store. Went, looked around and couldnt find them; so I came across an associate(?) named Carol. She was working what seemed to be customer service or online pickups, something like that. Carol took care of me, in a multitude of ways, she went above and beyond what might be reasonably expected of any random employee. But she was no random employee, she was amazing! Got the ac I wanted, after some help by another gentleman in plumbing I think his name was Tim, but I may be wrong. This ac is so perfect, and as someone said to me, great service deserves recognition. So I just wanna say Carol, and Tim(?) a big shout out from me to you, and Way to go Home Depot off Colerain, you guys have some awesome employees!
Review №7
2022-07-03Called the store to see if any Amazon firesticks were in. They said they had 25. I couldnt find any, so I asked for help. The staff was very friendly. Their was 4 workers helping and trying to find them. Apparently its a high theft item. Imagine that. They said they will have them in about 2 weeks.
Review №8
2022-03-09There was a gentleman that helped me load my truck went well behind his job to help old man get going that was truly a+? I have had bad days at home Depot where I had to search for help but this young man was awesome always appreciate respect for my heart on dollar
Review №9
2022-06-03Grabbed a few faucet parts. Very helpful and knowledgeable staff member helped me. Offered cost effective ideas. A win win.
Review №10
2022-05-25I ordered a 12×20 shed to make into a mini home & I was able to get a majority of the items I needed to make it how I want it. I just might post pictures later when its completed.